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Member service representative salary
Average member service representative salary
$15.09
Understanding Member Service Representative Salaries
A Member Service Representative serves as the frontline of customer interaction in various industries, including banking, insurance, and retail. As of October 2025, the average salary for this position is approximately $31,395 per year, translating to about $15 per hour. This figure can vary significantly based on factors such as location, experience, and the specific employer.
Salary by Experience Level
Entry-level representatives typically earn less, while those with more experience can command higher salaries. For instance, representatives with five or more years of experience may see salaries rise to $40,000 or more, particularly in high-demand regions.
Geographic Salary Variations
In states like California and New York, salaries tend to be higher due to the cost of living and demand for skilled representatives. Conversely, states with lower living costs may offer lower salaries, but they can still provide competitive benefits and job stability.
Opportunities in the Field
The demand for Member Service Representatives is expected to grow as businesses continue to prioritize customer service. This role offers a clear pathway for career advancement, providing opportunities to transition into supervisory or management positions.
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Where can a Member Service Representative earn more?
Member service representative salaries by experience level
Member service representative salary estimates from across the web
Average member service representative salary by state
The average member service representative salary in Hawaii, California, and Washington are the highest in the U.S. The lowest average member service representative salary states are Ohio, North Carolina, and Indiana.
- State view
- County view
Highest paying states for member service representatives
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Arizona | $33,182 | $15.95 |
| 2 | Hawaii | $40,111 | $19.28 |
| 3 | California | $39,172 | $18.83 |
| 4 | Washington | $35,102 | $16.88 |
| 5 | Minnesota | $31,828 | $15.30 |
| 6 | Texas | $29,981 | $14.41 |
| 7 | North Dakota | $27,643 | $13.29 |
| 8 | Nevada | $31,837 | $15.31 |
| 9 | New Hampshire | $29,085 | $13.98 |
| 10 | Montana | $28,359 | $13.63 |
| 11 | Maine | $27,879 | $13.40 |
| 12 | New York | $32,411 | $15.58 |
| 13 | Connecticut | $33,383 | $16.05 |
| 14 | Utah | $30,238 | $14.54 |
| 15 | Rhode Island | $31,866 | $15.32 |
| 16 | Oregon | $32,016 | $15.39 |
| 17 | Vermont | $29,459 | $14.16 |
| 18 | New Mexico | $27,954 | $13.44 |
| 19 | Wisconsin | $28,371 | $13.64 |
| 20 | Massachusetts | $31,835 | $15.31 |
| 21 | Wyoming | $26,445 | $12.71 |
| 22 | Illinois | $28,968 | $13.93 |
| 23 | South Dakota | $25,942 | $12.47 |
| 24 | Pennsylvania | $27,734 | $13.33 |
| 25 | Iowa | $25,748 | $12.38 |
| 26 | Alaska | $30,267 | $14.55 |
| 27 | Delaware | $26,999 | $12.98 |
| 28 | Florida | $26,711 | $12.84 |
| 29 | Colorado | $28,505 | $13.70 |
| 30 | District of Columbia | $31,970 | $15.37 |
| 31 | Alabama | $25,214 | $12.12 |
| 32 | Nebraska | $25,687 | $12.35 |
| 33 | Tennessee | $25,664 | $12.34 |
| 34 | Michigan | $25,914 | $12.46 |
| 35 | West Virginia | $23,489 | $11.29 |
| 36 | New Jersey | $29,728 | $14.29 |
| 37 | Louisiana | $24,912 | $11.98 |
| 38 | Kansas | $24,122 | $11.60 |
| 39 | Maryland | $28,757 | $13.83 |
| 40 | Oklahoma | $24,097 | $11.59 |
| 41 | South Carolina | $24,499 | $11.78 |
| 42 | Georgia | $25,529 | $12.27 |
| 43 | Idaho | $23,366 | $11.23 |
| 44 | Missouri | $24,105 | $11.59 |
| 45 | Ohio | $23,027 | $11.07 |
| 46 | Indiana | $22,638 | $10.88 |
| 47 | Kentucky | $20,844 | $10.02 |
| 48 | Mississippi | $19,214 | $9.24 |
| 49 | North Carolina | $23,002 | $11.06 |
| 50 | Virginia | $23,155 | $11.13 |
| 51 | Arkansas | $21,272 | $10.23 |
Highest paying cities for member service representatives
The highest-paying cities for member service representatives are Alameda, CA, Seattle, WA, and Phoenix, AZ.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Alameda, CA | $39,484 | $18.98 |
| 2 | Seattle, WA | $35,280 | $16.96 |
| 3 | Phoenix, AZ | $33,197 | $15.96 |
| 4 | New York, NY | $32,432 | $15.59 |
| 5 | Reno, NV | $32,152 | $15.46 |
| 6 | Washington, DC | $31,960 | $15.37 |
| 7 | Boston, MA | $31,894 | $15.33 |
| 8 | San Antonio, TX | $30,885 | $14.85 |
| 9 | Anchorage, AK | $30,432 | $14.63 |
| 10 | West Jordan, UT | $30,216 | $14.53 |
| 11 | Cherry Hill, NJ | $29,063 | $13.97 |
| 12 | Chicago, IL | $29,002 | $13.94 |
| 13 | Appleton, WI | $28,942 | $13.91 |
| 14 | Baltimore, MD | $28,933 | $13.91 |
| 15 | Colorado Springs, CO | $28,618 | $13.76 |
| 16 | Philadelphia, PA | $27,946 | $13.44 |
| 17 | Pensacola, FL | $27,161 | $13.06 |
| 18 | Lansing, MI | $25,894 | $12.45 |
| 19 | Memphis, TN | $25,831 | $12.42 |
| 20 | Omaha, NE | $25,672 | $12.34 |
Member Service Representatives are the most in-demand in these five cities:
Member service representative salary details
A member service representative's salary ranges from $21,000 a year at the 10th percentile to $45,000 at the 90th percentile.
What is a member service representative's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $45,000 | $3,750 | $22 |
| 75th Percentile | $37,000 | $3,083 | $18 |
| Average | $31,395 | $2,616 | $15 |
| 25th Percentile | $25,000 | $2,083 | $12 |
| 10th Percentile | $21,000 | $1,750 | $10 |
Highest paying member service representative jobs
The highest paying types of member service representatives are service officer, technical service representative, and associate, member services.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Service Team Member | $27,393 | $2,283 | $13.17 | 214,808 |
| Service Officer | $48,547 | $4,046 | $23.34 | 213,294 |
| Bank Representative | $34,417 | $2,868 | $16.55 | 105,192 |
| Client Representative | $41,785 | $3,482 | $20.09 | 238,735 |
| New Accounts Representative | $36,918 | $3,077 | $17.75 | 133,070 |
| Phone Representative | $42,827 | $3,569 | $20.59 | 222,650 |
Top companies hiring member service representatives now:
Which companies pay member service representatives the most?
Member service representative salaries at Tinker Federal Credit Union and Beacon Hill Staffing Group are the highest-paying according to our most recent salary estimates. In addition, the average member service representative salary at companies like Fallon Health and Institute of Management Accountants are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Tinker Federal Credit Union | $39,149 | $18.82 |
| 2 | Beacon Hill Staffing Group | $38,172 | $18.35 |
| 3 | Fallon Health | $37,203 | $17.89 |
| 4 | Institute of Management Accountants | $36,150 | $17.38 |
| 5 | Medica | $36,117 | $17.36 |
| 6 | Service Employees International Union Local 205 | $35,817 | $17.22 |
| 7 | Harman International | $35,616 | $17.12 |
| 8 | Central Virginia Electric Cooperative | $35,578 | $17.10 |
| 9 | Genisys Credit Union | $35,555 | $17.09 |
| 10 | Ent Credit Union | $35,396 | $17.02 |
| 11 | MassMutual | $35,390 | $17.01 |
| 12 | DentaQuest | $35,385 | $17.01 |
| 13 | Lafayette Federal Credit Union | $35,107 | $16.88 |
| 14 | Atlantic Federal Credit Union | $34,798 | $16.73 |
| 15 | Truliant Federal Credit Union | $34,710 | $16.69 |
| 16 | Catholic Health Care System | $34,645 | $16.66 |
| 17 | BrightStar Credit Union | $34,512 | $16.59 |
| 18 | Mountain America Credit Union | $34,498 | $16.59 |
| 19 | America First Credit Union | $34,462 | $16.57 |
| 20 | S3 Shared Service Solutions | $34,456 | $16.57 |
Wage gap by gender, race and education
Member Service Representative salary by industry
The average member service representative salary varies across industries:
- The average member service representative salary in the insurance industry is $33,566, the highest of any industry.
- The average member service representative salary in the finance industry is $32,569.
- Member service representatives in the professional industry earn an average salary of $27,265, the lowest of any industry.
Highest paying industries for member service representatives
| Rank | Industry | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Insurance | $33,566 | $16.14 |
| 2 | Finance | $32,569 | $15.66 |
| 3 | Health Care | $31,417 | $15.10 |
| 4 | Agriculture | $30,947 | $14.88 |
| 5 | Professional | $27,265 | $13.11 |
High paying member service representative jobs
Member service representative salary trends
The average member service representative salary has risen by $4,573 over the last ten years. In 2014, the average member service representative earned $26,822 annually, but today, they earn $31,395 a year. That works out to a 11% change in pay for member service representatives over the last decade.
Compare member service representative salaries for cities or states with the national average over time.
Average member service representative salary over time
Compare member service representative salaries for individual cities or states with the national average.
Member service representative salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2026 | $31,400 | $15.09 | +3.1% |
| 2025 | $30,400 | $14.62 | +2.8% |
| 2024 | $29,600 | $14.22 | +2.5% |
| 2023 | $28,800 | $13.86 | +1.8% |
| 2022 | $28,300 | $13.61 | +1.8% |
Recently added member service representative salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| Taymax | Member Services Representative | Thomasville, GA | 06/30/2025 | $21,914 |
| Taymax | Overnight Member Services Representative--Shaler Township | Pittsburgh, PA | 06/30/2025 | $22,435 |
| Taymax | Member Services Representative | Madisonville, TN | 06/30/2025 | $25,044 |
| Taymax | Mornings Member Services Representative--Baymeadows | Jacksonville, FL | 06/30/2025 | $27,131 |
| Taymax | Member Services Representative--NW Military | San Antonio, TX | 06/30/2025 | $21,914 |
| Taymax | Overnight Member Services Representative--South Huntsville | Huntsville, AL | 06/30/2025 | $24,001 |
| Taymax | Member Services Representative | San Jose, CA | 06/30/2025 | $37,462 |
| Corning Federal Credit Union | Member Service Representative | Corning, NY | 06/29/2025 | $35,479 |
| Get It-Executive | Biingual Healthcare Member Services Representative-Remote | WFH | Denver, CO | 06/29/2025 | $45,914 |
| Broadview Fcu | Member Service Representative (Call Center) | Albany, NY | 06/29/2025 | $41,740 |
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