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Passenger service agent salary
Average passenger service agent salary
$14.27
Understanding Passenger Service Agent Salaries
The role of a Passenger Service Agent is crucial in the airline industry, providing essential support to travelers. As of October 2025, the average annual salary for this position is around $29,675, translating to approximately $14 per hour. Salaries can vary significantly based on geographical location, employer, and level of experience.
Salary Insights by State
In some states, such as California and New York, Passenger Service Agents can earn higher wages due to the cost of living and demand for skilled professionals. For instance, agents in these regions may earn between $15 and $20 per hour. Understanding the salary landscape is essential for job seekers looking to maximize their earning potential.
Experience Matters
Experience also plays a key role in salary determination. Entry-level positions may start at the lower end of the pay scale, while those with several years of experience or specialized skills can command higher salaries. It's beneficial for prospective agents to seek out opportunities for professional development to enhance their qualifications and salary prospects.
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Where can a Passenger Service Agent earn more?
Passenger service agent salaries by experience level
Passenger service agent salary estimates from across the web
Average passenger service agent salary by state
The highest-paying states for passenger service agents are Minnesota, California, and Illinois. The lowest average passenger service agent salary states are Georgia, New Jersey, and South Dakota.
- State view
- County view
Highest paying states for passenger service agents
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Montana | $32,310 | $15.53 |
| 2 | Minnesota | $35,992 | $17.30 |
| 3 | Illinois | $33,493 | $16.10 |
| 4 | Wyoming | $30,004 | $14.43 |
| 5 | West Virginia | $29,759 | $14.31 |
| 6 | North Dakota | $29,672 | $14.27 |
| 7 | New Mexico | $31,617 | $15.20 |
| 8 | Arkansas | $30,928 | $14.87 |
| 9 | Pennsylvania | $30,323 | $14.58 |
| 10 | Indiana | $30,406 | $14.62 |
| 11 | Arizona | $29,528 | $14.20 |
| 12 | Kentucky | $29,480 | $14.17 |
| 13 | Rhode Island | $30,223 | $14.53 |
| 14 | Virginia | $31,935 | $15.35 |
| 15 | New Hampshire | $29,884 | $14.37 |
| 16 | California | $33,510 | $16.11 |
| 17 | Delaware | $29,407 | $14.14 |
| 18 | Missouri | $27,538 | $13.24 |
| 19 | Washington | $30,725 | $14.77 |
| 20 | Michigan | $26,909 | $12.94 |
| 21 | Mississippi | $26,775 | $12.87 |
| 22 | Nevada | $27,626 | $13.28 |
| 23 | Massachusetts | $29,829 | $14.34 |
| 24 | Hawaii | $30,968 | $14.89 |
| 25 | Connecticut | $28,830 | $13.86 |
| 26 | Iowa | $26,283 | $12.64 |
| 27 | Ohio | $25,988 | $12.49 |
| 28 | North Carolina | $27,555 | $13.25 |
| 29 | Nebraska | $25,583 | $12.30 |
| 30 | Colorado | $28,193 | $13.55 |
| 31 | Wisconsin | $26,432 | $12.71 |
| 32 | Maine | $25,267 | $12.15 |
| 33 | Tennessee | $26,012 | $12.51 |
| 34 | Idaho | $26,299 | $12.64 |
| 35 | New York | $28,948 | $13.92 |
| 36 | Utah | $27,048 | $13.00 |
| 37 | Alaska | $28,486 | $13.70 |
| 38 | Oregon | $27,914 | $13.42 |
| 39 | Vermont | $26,514 | $12.75 |
| 40 | Alabama | $25,504 | $12.26 |
| 41 | Oklahoma | $24,850 | $11.95 |
| 42 | District of Columbia | $28,961 | $13.92 |
| 43 | Texas | $26,835 | $12.90 |
| 44 | South Dakota | $23,745 | $11.42 |
| 45 | South Carolina | $25,663 | $12.34 |
| 46 | Maryland | $26,851 | $12.91 |
| 47 | Kansas | $22,810 | $10.97 |
| 48 | Georgia | $24,659 | $11.86 |
| 49 | Louisiana | $21,928 | $10.54 |
| 50 | Florida | $23,344 | $11.22 |
| 51 | New Jersey | $23,925 | $11.50 |
Highest paying cities for passenger service agents
The highest-paying cities for passenger service agents are San Francisco, CA, Chicago, IL, and Sterling, VA.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | San Francisco, CA | $34,283 | $16.48 |
| 2 | Chicago, IL | $33,633 | $16.17 |
| 3 | Sterling, VA | $32,805 | $15.77 |
| 4 | Kailua, HI | $31,041 | $14.92 |
| 5 | Seattle, WA | $30,827 | $14.82 |
| 6 | State College, PA | $30,344 | $14.59 |
| 7 | Indianapolis, IN | $30,277 | $14.56 |
| 8 | Manchester, NH | $29,886 | $14.37 |
| 9 | Boston, MA | $29,831 | $14.34 |
| 10 | Bismarck, ND | $29,513 | $14.19 |
| 11 | New York, NY | $28,931 | $13.91 |
| 12 | Denver, CO | $28,191 | $13.55 |
| 13 | Portland, OR | $27,893 | $13.41 |
| 14 | Lubbock, TX | $27,644 | $13.29 |
| 15 | Las Vegas, NV | $27,550 | $13.25 |
| 16 | Charlotte, NC | $27,307 | $13.13 |
| 17 | Baltimore, MD | $26,926 | $12.95 |
| 18 | Cleveland, OH | $26,507 | $12.74 |
| 19 | Milwaukee, WI | $26,387 | $12.69 |
| 20 | Portland, ME | $25,275 | $12.15 |
Passenger service agent salary details
A passenger service agent's salary ranges from $23,000 a year at the 10th percentile to $37,000 at the 90th percentile.
What is a passenger service agent's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $37,000 | $3,083 | $18 |
| 75th Percentile | $33,000 | $2,750 | $16 |
| Average | $29,675 | $2,473 | $14 |
| 25th Percentile | $26,000 | $2,167 | $13 |
| 10th Percentile | $23,000 | $1,917 | $11 |
Highest paying passenger service agent jobs
The highest paying types of passenger service agents are customer service expert, customer service professional, and customer engagement specialist.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Customer Support Coordinator | $37,136 | $3,095 | $17.85 | 259,956 |
| Agent | $37,864 | $3,155 | $18.20 | 184,325 |
| Customer Care Professional | $34,566 | $2,881 | $16.62 | 279,249 |
| Customer Support Representative | $37,404 | $3,117 | $17.98 | 243,140 |
| Ramp Agent | $30,721 | $2,560 | $14.77 | 26,619 |
| Customer Service Professional | $46,620 | $3,885 | $22.41 | 251,374 |
Top companies hiring passenger service agents now:
Which companies pay passenger service agents the most?
Passenger service agent salaries at dnata and Airport Terminal Services are the highest-paying according to our most recent salary estimates. In addition, the average passenger service agent salary at companies like Menzies Aviation and Signature Technicair are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | dnata | $30,484 | $14.66 |
| 2 | Airport Terminal Services | $30,464 | $14.65 |
| 3 | Menzies Aviation | $30,415 | $14.62 |
| 4 | Signature Technicair | $29,912 | $14.38 |
| 5 | G2 Secure Staff | $29,907 | $14.38 |
| 6 | Worldwide Flight Services Inc | $29,743 | $14.30 |
| 7 | Alaska Airlines | $29,129 | $14.00 |
| 8 | NANA | $28,861 | $13.88 |
| 9 | Swissport Holdings Inc | $28,846 | $13.87 |
| 10 | Command Security | $28,751 | $13.82 |
| 11 | Prospect Airport Services | $28,653 | $13.78 |
| 12 | Global Aviation | $28,609 | $13.75 |
| 13 | PrimeFlight Aviation Services | $28,553 | $13.73 |
| 14 | Maximus | $28,547 | $13.72 |
| 15 | Unifi Manufacturing | $28,465 | $13.69 |
| 16 | Swift Air | $28,342 | $13.63 |
| 17 | Envoy Air | $27,770 | $13.35 |
| 18 | Aerotek | $27,628 | $13.28 |
| 19 | Staffmark | $27,282 | $13.12 |
Wage gap by gender, race and education
Passenger service agent salary trends
The average passenger service agent salary has risen by $4,613 over the last ten years. In 2014, the average passenger service agent earned $25,062 annually, but today, they earn $29,675 a year. That works out to a 12% change in pay for passenger service agents over the last decade.
Compare passenger service agent salaries for cities or states with the national average over time.
Average passenger service agent salary over time
Compare passenger service agent salaries for individual cities or states with the national average.
Passenger service agent salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $29,700 | $14.27 | +2.7% |
| 2024 | $28,900 | $13.89 | +3.0% |
| 2023 | $28,000 | $13.47 | +2.5% |
| 2022 | $27,300 | $13.13 | +2.9% |
| 2021 | $26,500 | $12.75 | +0.2% |
Recently added passenger service agent salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| Alaskaair | Passenger Service Agent | Boise, ID | 06/29/2025 | $38,693 |
| Alaska Airlines | Passenger Service Agent | Boise, ID | 06/28/2025 | $38,693 |
| Menzies Aviation Careers | Passenger Service Agent/(Bilingual) | Austin, TX | 06/28/2025 | $39,653 |
| Menzies Aviation Careers | Passenger Service Agent | Fort Lauderdale, FL | 06/28/2025 | $37,149 |
| Horizon Air | Passenger Service Agent | Boise, ID | 06/27/2025 | $38,693 |
| AGI Aero | Passenger Service Agent | San Diego, CA | 06/26/2025 | $36,001 |
| Menzies Aviation Careers | CVG Passenger Service Agent-United Airlines | Hebron, KY | 06/25/2025 | $41,740 |
| Trego Dugan Aviation of Grand Island Inc. | Passenger Service Agent, HOU | Houston, TX | 06/25/2025 | $31,305 |
| Trego Dugan Aviation of Grand Island Inc. | Passenger Service Agent VPS AN Hour Weekly Pay Flight BEN | Valparaiso, FL | 06/25/2025 | $35,479 |
| Trego Dugan Aviation of Grand Island Inc. | Airline Passenger Service Agents MHT Paid Weekly | Manchester, NH | 06/25/2025 | $37,566 |
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