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Senior customer service agent salary
Average senior customer service agent salary
$16.05
Understanding Senior Customer Service Agent Salaries
The average salary for a Senior Customer Service Agent in the United States is approximately $33,394 per year, or about $16.05 per hour. This role often requires experience in customer service, with salaries increasing alongside years of service.
Factors such as location, industry, and specific job responsibilities can significantly influence earnings. For instance, states like California and New York typically offer higher salaries due to the cost of living and demand for skilled workers.
- Highest Paying States: California, New York, and Washington.
- Job Opportunities: Consider roles in industries like technology, finance, and healthcare for better compensation.
Understanding these dynamics can help job seekers navigate their career paths effectively. By staying informed about salary trends and job opportunities, you can position yourself for success in the competitive landscape of customer service.
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Where can a Senior Customer Service Agent earn more?
Senior customer service agent salary estimates from across the web
Average senior customer service agent salary by state
The highest-paying states for senior customer service agents are Massachusetts, Washington, and Maryland. The lowest average senior customer service agent salary states are South Carolina, Indiana, and Idaho.
- State view
- County view
Highest paying states for senior customer service agents
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | New Hampshire | $38,061 | $18.30 |
| 2 | North Carolina | $40,530 | $19.49 |
| 3 | Connecticut | $39,550 | $19.01 |
| 4 | Massachusetts | $43,790 | $21.05 |
| 5 | Texas | $37,231 | $17.90 |
| 6 | Minnesota | $40,164 | $19.31 |
| 7 | Vermont | $36,651 | $17.62 |
| 8 | Ohio | $33,566 | $16.14 |
| 9 | Wisconsin | $34,217 | $16.45 |
| 10 | Arkansas | $33,712 | $16.21 |
| 11 | Washington | $41,351 | $19.88 |
| 12 | Rhode Island | $37,678 | $18.11 |
| 13 | New Jersey | $40,507 | $19.47 |
| 14 | Tennessee | $33,219 | $15.97 |
| 15 | Arizona | $33,214 | $15.97 |
| 16 | Wyoming | $33,053 | $15.89 |
| 17 | Missouri | $35,220 | $16.93 |
| 18 | Delaware | $33,769 | $16.24 |
| 19 | Maryland | $40,608 | $19.52 |
| 20 | District of Columbia | $42,556 | $20.46 |
| 21 | Oklahoma | $33,315 | $16.02 |
| 22 | California | $39,420 | $18.95 |
| 23 | Pennsylvania | $33,792 | $16.25 |
| 24 | Alabama | $31,444 | $15.12 |
| 25 | Montana | $32,041 | $15.40 |
| 26 | Georgia | $32,986 | $15.86 |
| 27 | New York | $36,522 | $17.56 |
| 28 | Alaska | $35,237 | $16.94 |
| 29 | Florida | $31,767 | $15.27 |
| 30 | Michigan | $31,327 | $15.06 |
| 31 | Oregon | $33,877 | $16.29 |
| 32 | Maine | $31,112 | $14.96 |
| 33 | Nevada | $31,191 | $15.00 |
| 34 | North Dakota | $32,009 | $15.39 |
| 35 | Louisiana | $31,247 | $15.02 |
| 36 | Iowa | $32,074 | $15.42 |
| 37 | Utah | $30,707 | $14.76 |
| 38 | Colorado | $30,932 | $14.87 |
| 39 | Illinois | $31,914 | $15.34 |
| 40 | Hawaii | $32,329 | $15.54 |
| 41 | New Mexico | $30,808 | $14.81 |
| 42 | South Carolina | $29,782 | $14.32 |
| 43 | Kentucky | $29,998 | $14.42 |
| 44 | West Virginia | $28,765 | $13.83 |
| 45 | Virginia | $31,488 | $15.14 |
| 46 | Nebraska | $30,509 | $14.67 |
| 47 | Indiana | $29,361 | $14.12 |
| 48 | Idaho | $29,016 | $13.95 |
| 49 | Kansas | $29,834 | $14.34 |
| 50 | Mississippi | $24,049 | $11.56 |
| 51 | South Dakota | $27,063 | $13.01 |
Highest paying cities for senior customer service agents
The highest-paying cities for senior customer service agents are San Diego, CA, Abilene, TX, and Rochester, NY.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | San Diego, CA | $39,432 | $18.96 |
| 2 | Abilene, TX | $37,146 | $17.86 |
| 3 | Rochester, NY | $36,202 | $17.40 |
| 4 | Oak Creek, WI | $34,293 | $16.49 |
| 5 | Middletown, PA | $33,980 | $16.34 |
| 6 | Mansfield, OH | $33,616 | $16.16 |
| 7 | Tulsa, OK | $33,307 | $16.01 |
| 8 | Waukegan, IL | $31,963 | $15.37 |
| 9 | Muskegon, MI | $31,050 | $14.93 |
| 10 | Grand Junction, CO | $31,029 | $14.92 |
| 11 | Provo, UT | $30,756 | $14.79 |
| 12 | Owensboro, KY | $29,935 | $14.39 |
| 13 | Fort Wayne, IN | $29,488 | $14.18 |
| 14 | Meridian, MS | $24,016 | $11.55 |
Senior customer service agent salary details
A senior customer service agent's salary ranges from $28,000 a year at the 10th percentile to $38,000 at the 90th percentile.
What is a senior customer service agent's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $38,000 | $3,167 | $18 |
| 75th Percentile | $36,000 | $3,000 | $17 |
| Average | $33,394 | $2,783 | $16 |
| 25th Percentile | $30,000 | $2,500 | $14 |
| 10th Percentile | $28,000 | $2,333 | $13 |
Highest paying senior customer service agent jobs
The highest paying types of senior customer service agents are customer service expert, customer service/operations manager, and customer service manager.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Lead Agent | $47,344 | $3,945 | $22.76 | 56,112 |
| Customer Service Representative Manager | $32,048 | $2,671 | $15.41 | 147,039 |
| Customer Service/Operations Manager | $69,350 | $5,779 | $33.34 | 249,856 |
| Customer Service-Call Center Manager | $33,476 | $2,790 | $16.09 | 189,413 |
| Customer Service Supervisor | $38,792 | $3,233 | $18.65 | 233,004 |
| Customer Agent | $31,834 | $2,653 | $15.30 | 211,832 |
Top companies hiring senior customer service agents now:
Which companies pay senior customer service agents the most?
Senior customer service agent salaries at eBay and HCSC are the highest-paying according to our most recent salary estimates. In addition, the average senior customer service agent salary at companies like MSX International and Robert Half are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | eBay | $34,060 | $16.38 |
| 2 | HCSC | $33,735 | $16.22 |
| 3 | MSX International | $32,652 | $15.70 |
| 4 | Robert Half | $32,531 | $15.64 |
| 5 | Randstad North America, Inc. | $32,529 | $15.64 |
| 6 | Travel and Transport | $32,326 | $15.54 |
| 7 | Smart Care Equipment Solutions | $32,313 | $15.54 |
| 8 | FedEx | $32,261 | $15.51 |
Wage gap by gender, race and education
Senior customer service agent salary trends
The average senior customer service agent salary has risen by $4,865 over the last ten years. In 2014, the average senior customer service agent earned $28,529 annually, but today, they earn $33,394 a year. That works out to a 11% change in pay for senior customer service agents over the last decade.
Compare senior customer service agent salaries for cities or states with the national average over time.
Average senior customer service agent salary over time
Compare senior customer service agent salaries for individual cities or states with the national average.
Senior customer service agent salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2026 | $33,400 | $16.05 | +3.1% |
| 2025 | $32,400 | $15.55 | +2.8% |
| 2024 | $31,500 | $15.12 | +2.5% |
| 2023 | $30,700 | $14.74 | +1.8% |
| 2022 | $30,100 | $14.47 | +1.8% |
Recently added senior customer service agent salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| Oracle | Netsuite Subscription Success Services, Customer Success, Escalation/Client Management-Senior CL | Frankfort, KY | 04/02/2025 | $88,100 |
| Liberty Moving and Storage | SR. Customer Service (Move Coordinator) | Commack, NY | 03/21/2025 | $60,000 |
| EY | Tax Senior-Financial Services-Customer Tax Operations and Reporting | New York, NY | 02/17/2025 | $114,200 |
| Genesis10 | Customer Service Support Senior | Houston, TX | 12/04/2024 | $33,392 |
| Nippon Express USA | Senior Customer Service | Hayward, CA | 10/12/2024 | $54,262 |
| Dexian | Banking SR. Customer Service | San Antonio, TX | 09/30/2024 | $50,088 |
| EY | Tax Senior-Financial Services Office-Customer Tax Operations and Reporting | Chicago, IL | 07/30/2024 | $114,200 |
| Sixt USA | Senior Customer Service Agent | Lihue, HI | 05/12/2024 | $51,340 |
| Coach-Net RV Motor Club Inc. | Customer Service Junior and Senior | Lake Havasu City, AZ | 05/11/2024 | $33,392 |
| Sixt | Senior Customer Service Agent | Lihue, HI | 05/07/2024 | $51,340 |
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