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Senior customer support engineer salary
Average senior customer support engineer salary
$104,935
Understanding the Senior Customer Support Engineer Salary
The average salary for a Senior Customer Support Engineer in the United States is approximately $104,935 per year, translating to about $50 per hour. This figure reflects the demand for professionals who possess a unique blend of technical skills and customer service expertise. Salary levels can vary significantly based on factors such as geographic location, years of experience, and the specific industry.
Salary Variation by State
Different states offer varying salary ranges for this role, with some areas providing higher compensation due to the cost of living and demand for skilled engineers. For example, states such as California, New York, and Washington generally report higher average salaries compared to the national average.
Key Industries
Senior Customer Support Engineers are essential in many sectors, including technology, telecommunications, and healthcare. These industries not only pay competitive salaries but also often provide additional benefits, making them attractive options for job seekers.
Opportunities for Growth
With the right experience and skills, Senior Customer Support Engineers can move into management roles or specialize in areas such as technical training or product development, further enhancing their earning potential.
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Where can a Senior Customer Support Engineer earn more?
Average senior customer support engineer salary by state
The average senior customer support engineer salary in California, Delaware, and Washington are the highest in the U.S. The lowest average senior customer support engineer salary states are Kentucky, Mississippi, and Oklahoma.
- State view
- County view
Highest paying states for senior customer support engineers
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Washington | $113,632 | $54.63 |
| 2 | Nevada | $111,109 | $53.42 |
| 3 | California | $115,574 | $55.56 |
| 4 | Delaware | $115,271 | $55.42 |
| 5 | District of Columbia | $113,424 | $54.53 |
| 6 | Missouri | $104,224 | $50.11 |
| 7 | New Hampshire | $108,775 | $52.30 |
| 8 | Massachusetts | $109,124 | $52.46 |
| 9 | South Carolina | $101,718 | $48.90 |
| 10 | Pennsylvania | $109,305 | $52.55 |
| 11 | North Dakota | $99,162 | $47.67 |
| 12 | New Mexico | $96,617 | $46.45 |
| 13 | Tennessee | $105,207 | $50.58 |
| 14 | South Dakota | $93,823 | $45.11 |
| 15 | Louisiana | $97,266 | $46.76 |
| 16 | Vermont | $101,874 | $48.98 |
| 17 | New York | $105,747 | $50.84 |
| 18 | Arkansas | $92,583 | $44.51 |
| 19 | Virginia | $96,265 | $46.28 |
| 20 | New Jersey | $104,812 | $50.39 |
| 21 | Montana | $98,845 | $47.52 |
| 22 | Michigan | $91,141 | $43.82 |
| 23 | Rhode Island | $96,645 | $46.46 |
| 24 | North Carolina | $96,454 | $46.37 |
| 25 | Maine | $97,588 | $46.92 |
| 26 | Texas | $91,833 | $44.15 |
| 27 | Connecticut | $97,801 | $47.02 |
| 28 | Oregon | $92,215 | $44.33 |
| 29 | Ohio | $92,242 | $44.35 |
| 30 | Maryland | $92,021 | $44.24 |
| 31 | Kansas | $93,910 | $45.15 |
| 32 | Illinois | $93,684 | $45.04 |
| 33 | Arizona | $88,976 | $42.78 |
| 34 | Hawaii | $94,596 | $45.48 |
| 35 | Utah | $85,780 | $41.24 |
| 36 | Colorado | $85,743 | $41.22 |
| 37 | Alaska | $89,023 | $42.80 |
| 38 | Indiana | $87,417 | $42.03 |
| 39 | Wyoming | $86,106 | $41.40 |
| 40 | Alabama | $81,871 | $39.36 |
| 41 | Idaho | $86,906 | $41.78 |
| 42 | Wisconsin | $88,354 | $42.48 |
| 43 | Mississippi | $79,907 | $38.42 |
| 44 | Minnesota | $86,318 | $41.50 |
| 45 | Oklahoma | $79,287 | $38.12 |
| 46 | Georgia | $83,028 | $39.92 |
| 47 | West Virginia | $82,735 | $39.78 |
| 48 | Kentucky | $80,746 | $38.82 |
| 49 | Florida | $78,939 | $37.95 |
| 50 | Nebraska | $77,415 | $37.22 |
| 51 | Iowa | $79,003 | $37.98 |
Highest paying cities for senior customer support engineers
The highest-paying cities for senior customer support engineers are Redwood City, CA, Dover, DE, and Seattle, WA.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Redwood City, CA | $123,575 | $59.41 |
| 2 | Dover, DE | $115,049 | $55.31 |
| 3 | Seattle, WA | $114,147 | $54.88 |
| 4 | Newark, NJ | $105,026 | $50.49 |
| 5 | Saint Louis, MO | $104,570 | $50.27 |
| 6 | Reston, VA | $97,460 | $46.86 |
| 7 | Cary, NC | $97,248 | $46.75 |
| 8 | Austin, TX | $91,659 | $44.07 |
| 9 | Cincinnati, OH | $90,023 | $43.28 |
| 10 | Scottsdale, AZ | $89,318 | $42.94 |
| 11 | Denver, CO | $85,411 | $41.06 |
| 12 | Salt Lake City, UT | $85,144 | $40.93 |
| 13 | Duluth, GA | $83,025 | $39.92 |
| 14 | Tallahassee, FL | $80,147 | $38.53 |
Senior customer support engineer salary details
A senior customer support engineer's salary ranges from $79,000 a year at the 10th percentile to $138,000 at the 90th percentile.
What is a senior customer support engineer's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $138,000 | $11,500 | $66 |
| 75th Percentile | $121,000 | $10,083 | $58 |
| Average | $104,935 | $8,745 | $50 |
| 25th Percentile | $90,000 | $7,500 | $43 |
| 10th Percentile | $79,000 | $6,583 | $38 |
Highest paying senior customer support engineer jobs
The highest paying types of senior customer support engineers are senior engineer, senior systems engineer, and technical support senior engineer.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Support Analyst | $75,989 | $6,332 | $36.53 | 107,039 |
| Support Agent | $36,045 | $3,004 | $17.33 | 106,016 |
| Support Lead | $86,816 | $7,235 | $41.74 | 98,872 |
| Systems Support | $64,031 | $5,336 | $30.78 | 156,028 |
| Systems Engineer | $82,834 | $6,903 | $39.82 | 145,936 |
| Computer Support Technician | $41,852 | $3,488 | $20.12 | 121,180 |
Top companies hiring senior customer support engineers now:
Which companies pay senior customer support engineers the most?
Senior customer support engineer salaries at Roku and Amazon are the highest-paying according to our most recent salary estimates. In addition, the average senior customer support engineer salary at companies like Azul and Workday are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Roku | $145,776 | $70.08 |
| 2 | Amazon | $123,052 | $59.16 |
| 3 | Azul | $119,808 | $57.60 |
| 4 | Workday | $119,622 | $57.51 |
| 5 | Salesforce | $114,775 | $55.18 |
| 6 | TAIT | $114,132 | $54.87 |
| 7 | Movius | $110,062 | $52.91 |
| 8 | AMAX Global Services | $106,005 | $50.96 |
| 9 | Impartner | $105,999 | $50.96 |
| 10 | *n/a* | $105,867 | $50.90 |
| 11 | Reflexis Systems | $105,536 | $50.74 |
| 12 | Oracle | $103,153 | $49.59 |
| 13 | Cymer | $102,857 | $49.45 |
| 14 | NETSCOUT | $102,457 | $49.26 |
| 15 | Finastra | $102,065 | $49.07 |
| 16 | ASML Holding | $100,665 | $48.40 |
| 17 | PerkinElmer | $98,059 | $47.14 |
| 18 | Netcracker | $97,609 | $46.93 |
| 19 | Novelis | $97,432 | $46.84 |
| 20 | Aria Systems | $96,343 | $46.32 |
Wage gap by gender, race and education
Senior Customer Support Engineer salary by industry
The average senior customer support engineer salary varies across industries:
- The average senior customer support engineer salary in the technology industry is $100,304, the highest of any industry.
- The average senior customer support engineer salary in the finance industry is $97,673.
- Senior customer support engineers in the retail industry earn an average salary of $96,129, the lowest of any industry.
Highest paying industries for senior customer support engineers
| Rank | Industry | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Technology | $100,304 | $48.22 |
| 2 | Telecommunication | $97,673 | $46.96 |
| 3 | Manufacturing | $96,495 | $46.39 |
| 4 | Retail | $96,129 | $46.22 |
High paying senior customer support engineer jobs
Senior customer support engineer salary trends
The average senior customer support engineer salary has risen by $16,036 over the last ten years. In 2014, the average senior customer support engineer earned $88,899 annually, but today, they earn $104,935 a year. That works out to a 9% change in pay for senior customer support engineers over the last decade.
Compare senior customer support engineer salaries for cities or states with the national average over time.
Average senior customer support engineer salary over time
Compare senior customer support engineer salaries for individual cities or states with the national average.
Senior customer support engineer salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $105,000 | $50.45 | +3.3% |
| 2024 | $101,000 | $48.79 | +2.3% |
| 2023 | $99,200 | $47.68 | +1.5% |
| 2022 | $97,700 | $46.96 | +1.6% |
| 2021 | $96,100 | $46.20 | +1.6% |
Recently added senior customer support engineer salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| Beckman Coulter | Senior Technical Customer Support Engineer-Automation-Onsite | Miami, FL | 06/19/2025 | $90,000 |
| Danaher | Senior Technical Customer Support Engineer-Automation-Onsite | Miami, FL | 06/17/2025 | $90,000 |
| SPX Technologies | SR. Customer Support Engineer | Fremont, CA | 06/08/2025 | $105,000 |
| Masimo | SR Engineer, Customer Support | Panama City, FL | 05/12/2025 | $50,000 |
| SPX Corporation | SR. Customer Support Engineer | Fremont, CA | 04/26/2025 | $105,000 |
| Zimperium, Inc. | Senior Customer Support Engineer | San Diego, CA | 03/12/2025 | $110,000 |
| Leidos | Senior Customer Support Engineer | Chantilly, VA | 02/18/2025 | $101,400 |
| Imprivata | Senior Customer Support Engineer-Mobile 3 Locations | Austin, TX | 02/18/2025 | $103,800 |
| Newperkinelmer | SR. Customer Support Engineer | Noank, CT | 02/18/2025 | $78,000 |
| DXC | Senior Professional Customer Support-Insurance | Enon, VA | 02/17/2025 | $58,500 |
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