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Senior technical support manager salary
Average senior technical support manager salary
$118,530
Understanding the Senior Technical Support Manager Role
A Senior Technical Support Manager plays a critical role in ensuring customer satisfaction and operational efficiency. This position typically commands an average salary of $118,530 per year, with salaries varying by state and industry. For example, states such as California and New York often offer higher compensation due to the cost of living and demand for skilled professionals.
In addition to salary, the job duties include overseeing technical support teams, managing escalated issues, and collaborating with product development teams to improve service quality. The role often requires a combination of technical expertise and leadership skills, making it essential for individuals to stay updated on the latest technology trends and customer service practices.
Career advancement opportunities are abundant within this field, with paths leading to higher management roles or specialized positions in IT management. Job seekers should consider enhancing their skills through relevant certifications and continuous education to remain competitive in this evolving job market.
Key Responsibilities
- Overseeing technical support operations
- Managing team performance and development
- Ensuring high levels of customer satisfaction
- Developing processes to improve service efficiency
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Where can a Senior Technical Support Manager earn more?
Senior technical support manager salary estimates from across the web
Average senior technical support manager salary by state
The average senior technical support manager salary in California, Delaware, and New York are the highest in the U.S. The lowest average senior technical support manager salary states are Utah, Alaska, and Iowa.
- State view
- County view
Highest paying states for senior technical support managers
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Michigan | $132,823 | $63.86 |
| 2 | Nevada | $129,485 | $62.25 |
| 3 | California | $143,156 | $68.83 |
| 4 | South Carolina | $128,507 | $61.78 |
| 5 | Delaware | $137,290 | $66.00 |
| 6 | New York | $137,246 | $65.98 |
| 7 | Washington | $128,810 | $61.93 |
| 8 | District of Columbia | $137,190 | $65.96 |
| 9 | Texas | $121,408 | $58.37 |
| 10 | North Dakota | $116,347 | $55.94 |
| 11 | Louisiana | $118,499 | $56.97 |
| 12 | New Hampshire | $125,409 | $60.29 |
| 13 | Illinois | $120,356 | $57.86 |
| 14 | Arkansas | $114,072 | $54.84 |
| 15 | New Mexico | $115,860 | $55.70 |
| 16 | Ohio | $117,269 | $56.38 |
| 17 | South Dakota | $112,813 | $54.24 |
| 18 | North Carolina | $115,534 | $55.55 |
| 19 | Indiana | $117,075 | $56.29 |
| 20 | Kansas | $116,045 | $55.79 |
| 21 | Massachusetts | $123,774 | $59.51 |
| 22 | Maryland | $130,686 | $62.83 |
| 23 | Vermont | $117,566 | $56.52 |
| 24 | Georgia | $115,892 | $55.72 |
| 25 | New Jersey | $125,157 | $60.17 |
| 26 | Pennsylvania | $115,695 | $55.62 |
| 27 | Missouri | $110,193 | $52.98 |
| 28 | Connecticut | $114,242 | $54.92 |
| 29 | Arizona | $116,369 | $55.95 |
| 30 | Montana | $112,974 | $54.31 |
| 31 | Alabama | $108,117 | $51.98 |
| 32 | Virginia | $113,933 | $54.78 |
| 33 | Tennessee | $109,157 | $52.48 |
| 34 | Hawaii | $123,722 | $59.48 |
| 35 | Rhode Island | $111,960 | $53.83 |
| 36 | Wisconsin | $107,410 | $51.64 |
| 37 | Maine | $109,198 | $52.50 |
| 38 | Wyoming | $101,541 | $48.82 |
| 39 | Utah | $100,683 | $48.41 |
| 40 | Florida | $106,835 | $51.36 |
| 41 | Minnesota | $103,732 | $49.87 |
| 42 | Mississippi | $97,711 | $46.98 |
| 43 | Colorado | $104,028 | $50.01 |
| 44 | West Virginia | $102,413 | $49.24 |
| 45 | Kentucky | $102,383 | $49.22 |
| 46 | Oklahoma | $96,418 | $46.35 |
| 47 | Oregon | $107,813 | $51.83 |
| 48 | Alaska | $100,416 | $48.28 |
| 49 | Nebraska | $95,127 | $45.73 |
| 50 | Idaho | $100,927 | $48.52 |
| 51 | Iowa | $97,796 | $47.02 |
Highest paying cities for senior technical support managers
The highest-paying cities for senior technical support managers are San Francisco, CA, New York, NY, and Columbia, MD.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | San Francisco, CA | $152,386 | $73.26 |
| 2 | New York, NY | $137,393 | $66.05 |
| 3 | Columbia, MD | $130,718 | $62.85 |
| 4 | Seattle, WA | $129,768 | $62.39 |
| 5 | Springfield, MA | $124,057 | $59.64 |
| 6 | Fort Worth, TX | $121,680 | $58.50 |
| 7 | Chicago, IL | $120,542 | $57.95 |
| 8 | Bismarck, ND | $116,312 | $55.92 |
| 9 | Albuquerque, NM | $116,213 | $55.87 |
| 10 | Duluth, GA | $115,994 | $55.77 |
| 11 | Jacksonville, NC | $115,946 | $55.74 |
| 12 | Wichita, KS | $115,899 | $55.72 |
| 13 | Alexandria, VA | $114,071 | $54.84 |
| 14 | Eugene, OR | $109,380 | $52.59 |
| 15 | Kansas City, MO | $109,077 | $52.44 |
| 16 | Jacksonville, FL | $108,036 | $51.94 |
| 17 | Memphis, TN | $107,846 | $51.85 |
| 18 | Birmingham, AL | $107,812 | $51.83 |
| 19 | Denver, CO | $103,884 | $49.94 |
| 20 | Florence, KY | $102,944 | $49.49 |
Senior technical support manager salary details
A senior technical support manager's salary ranges from $92,000 a year at the 10th percentile to $151,000 at the 90th percentile.
What is a senior technical support manager's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $151,000 | $12,583 | $73 |
| 75th Percentile | $134,000 | $11,167 | $64 |
| Average | $118,530 | $9,878 | $57 |
| 25th Percentile | $104,000 | $8,667 | $50 |
| 10th Percentile | $92,000 | $7,667 | $44 |
Highest paying senior technical support manager jobs
The highest paying types of senior technical support managers are technical manager, technical operations manager, and information technology technical services manager.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Support Lead | $86,816 | $7,235 | $41.74 | 98,872 |
| Information Technology Technical Services Manager | $114,021 | $9,502 | $54.82 | 209,334 |
| Support Manager | $90,297 | $7,525 | $43.41 | 172,628 |
| Customer Support Manager | $91,598 | $7,633 | $44.04 | 128,995 |
| Technical Operations Manager | $115,501 | $9,625 | $55.53 | 290,052 |
| Technician Support Team Leader | $88,988 | $7,416 | $42.78 | 142,576 |
Top companies hiring senior technical support managers now:
Which companies pay senior technical support managers the most?
Senior technical support manager salaries at Snowflake Computing and VMware are the highest-paying according to our most recent salary estimates. In addition, the average senior technical support manager salary at companies like Nutanix and ServiceNow are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Snowflake Computing | $140,836 | $67.71 |
| 2 | VMware | $136,121 | $65.44 |
| 3 | Nutanix | $134,058 | $64.45 |
| 4 | ServiceNow | $133,073 | $63.98 |
| 5 | Tesla | $131,509 | $63.23 |
| 6 | Conga | $130,976 | $62.97 |
| 7 | Kaiser Permanente | $129,459 | $62.24 |
| 8 | DocuSign | $129,121 | $62.08 |
| 9 | Citrix | $128,385 | $61.72 |
| 10 | Ross Stores | $127,512 | $61.30 |
| 11 | BQE Software | $122,672 | $58.98 |
| 12 | Philips | $122,466 | $58.88 |
| 13 | Tableau | $122,294 | $58.80 |
| 14 | CAVA | $122,161 | $58.73 |
| 15 | Oracle | $121,727 | $58.52 |
| 16 | Zebra Technologies | $120,877 | $58.11 |
| 17 | Salesforce | $120,407 | $57.89 |
| 18 | EMC | $119,248 | $57.33 |
| 19 | Spring Venture Group | $118,711 | $57.07 |
| 20 | Jabil | $116,984 | $56.24 |
Wage gap by gender, race and education
Senior technical support manager salary trends
The average senior technical support manager salary has risen by $18,113 over the last ten years. In 2014, the average senior technical support manager earned $100,417 annually, but today, they earn $118,530 a year. That works out to a 9% change in pay for senior technical support managers over the last decade.
Compare senior technical support manager salaries for cities or states with the national average over time.
Average senior technical support manager salary over time
Compare senior technical support manager salaries for individual cities or states with the national average.
Senior technical support manager salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $119,000 | $56.99 | +3.3% |
| 2024 | $115,000 | $55.11 | +2.3% |
| 2023 | $112,000 | $53.86 | +1.5% |
| 2022 | $110,000 | $53.05 | +1.6% |
| 2021 | $109,000 | $52.18 | +1.6% |
Recently added senior technical support manager salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| Beckman Coulter | SR. Manager, Global Product Tech Support-Onsite | Sacramento, CA | 06/25/2025 | $175,000 |
| Datadog | Senior Manager, Technical Support Engineering | San Francisco, CA | 06/14/2025 | $152,000 |
| Open | Senior Manager of Technical Field Support | Redwood City, CA | 06/09/2025 | $165,000 |
| Open | Senior Manager of Technical Field Support | Redwood City, CA | 05/26/2025 | $165,000 |
| Coreweave | Senior Manager, IT Support & Operations | New York, NY | 05/26/2025 | $145,000 |
| Suki | Senior Manager of Technical Field Support | Redwood City, CA | 05/24/2025 | $165,000 |
| Leidos | Senior Manager, Laboratory Technical Support Operations | Reston, VA | 05/23/2025 | $126,100 |
| Greenlight Financial Technology | Senior Manager, IT Operations & Support | Atlanta, GA | 05/15/2025 | $130,000 |
| Ingram Micro | Senior Manager, AWS Technical Support | Buffalo, NY | 05/04/2025 | $100,500 |
| Coreweave | Senior Manager, IT Support & Operations | New York, NY | 04/30/2025 | $145,000 |
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