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Service desk agent salary
Average service desk agent salary
$11.84
Average Service Desk Agent Salary
The average salary for a Service Desk Agent is approximately $24,629 annually or $12 hourly. These figures can vary significantly based on factors such as location, industry, and experience level. For instance, experienced agents often earn higher salaries, reflecting their skills and contributions to organizations.
Where Can a Service Desk Agent Earn More?
Service Desk Agents in states like California and New York typically see higher salaries than their counterparts in other regions. Additionally, roles in industries such as technology and finance may offer more competitive compensation. Understanding where to find the best opportunities can enhance your career prospects.
Salary Estimates by Experience Level
Entry-level Service Desk Agents may start at lower salaries, but those with several years of experience can earn upwards of $30,000 annually. Continuous skill development and certifications can further boost earning potential.
Conclusion
For anyone considering a career as a Service Desk Agent, knowing the salary landscape is key. Use these insights to guide your career decisions and pursue opportunities that align with your goals.
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Where can a Service Desk Agent earn more?
Service desk agent salaries by experience level
Service desk agent salary estimates from across the web
Average service desk agent salary by state
The highest-paying states for service desk agents are New York, Massachusetts, and Washington. The lowest average service desk agent salary states are Pennsylvania, Alabama, and Louisiana.
- State view
- County view
Highest paying states for service desk agents
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Rhode Island | $31,223 | $15.01 |
| 2 | Vermont | $30,498 | $14.66 |
| 3 | New York | $37,859 | $18.20 |
| 4 | Massachusetts | $31,562 | $15.17 |
| 5 | Delaware | $28,076 | $13.50 |
| 6 | New Hampshire | $28,867 | $13.88 |
| 7 | Nevada | $27,309 | $13.13 |
| 8 | Washington | $31,224 | $15.01 |
| 9 | North Dakota | $29,292 | $14.08 |
| 10 | Colorado | $26,771 | $12.87 |
| 11 | Arizona | $24,601 | $11.83 |
| 12 | Maine | $28,563 | $13.73 |
| 13 | Maryland | $29,494 | $14.18 |
| 14 | South Carolina | $26,449 | $12.72 |
| 15 | Michigan | $24,490 | $11.77 |
| 16 | Connecticut | $29,135 | $14.01 |
| 17 | California | $28,230 | $13.57 |
| 18 | Minnesota | $27,788 | $13.36 |
| 19 | Utah | $23,489 | $11.29 |
| 20 | Nebraska | $23,138 | $11.12 |
| 21 | Tennessee | $23,514 | $11.30 |
| 22 | Wisconsin | $24,386 | $11.72 |
| 23 | Alaska | $27,374 | $13.16 |
| 24 | District of Columbia | $28,932 | $13.91 |
| 25 | Ohio | $22,599 | $10.86 |
| 26 | Montana | $22,752 | $10.94 |
| 27 | Florida | $23,738 | $11.41 |
| 28 | Wyoming | $22,081 | $10.62 |
| 29 | Oregon | $23,390 | $11.25 |
| 30 | Indiana | $23,693 | $11.39 |
| 31 | Missouri | $22,302 | $10.72 |
| 32 | Illinois | $24,741 | $11.89 |
| 33 | Idaho | $22,663 | $10.90 |
| 34 | Arkansas | $21,248 | $10.22 |
| 35 | South Dakota | $21,966 | $10.56 |
| 36 | Texas | $22,508 | $10.82 |
| 37 | Hawaii | $23,446 | $11.27 |
| 38 | New Jersey | $24,192 | $11.63 |
| 39 | Pennsylvania | $20,649 | $9.93 |
| 40 | Iowa | $22,094 | $10.62 |
| 41 | New Mexico | $21,731 | $10.45 |
| 42 | West Virginia | $21,535 | $10.35 |
| 43 | Alabama | $20,368 | $9.79 |
| 44 | Kentucky | $21,394 | $10.29 |
| 45 | North Carolina | $21,376 | $10.28 |
| 46 | Virginia | $21,012 | $10.10 |
| 47 | Georgia | $20,804 | $10.00 |
| 48 | Oklahoma | $18,087 | $8.70 |
| 49 | Kansas | $19,440 | $9.35 |
| 50 | Louisiana | $20,154 | $9.69 |
| 51 | Mississippi | $19,147 | $9.21 |
Highest paying cities for service desk agents
The highest-paying cities for service desk agents are Albany, NY, Boston, MA, and Olympia, WA.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Albany, NY | $39,477 | $18.98 |
| 2 | Boston, MA | $31,635 | $15.21 |
| 3 | Olympia, WA | $31,354 | $15.07 |
| 4 | Providence, RI | $31,244 | $15.02 |
| 5 | Annapolis, MD | $29,466 | $14.17 |
| 6 | Hartford, CT | $29,455 | $14.16 |
| 7 | Concord, NH | $28,900 | $13.89 |
| 8 | Bismarck, ND | $28,780 | $13.84 |
| 9 | Los Angeles, CA | $28,097 | $13.51 |
| 10 | Carson City, NV | $27,976 | $13.45 |
| 11 | Dover, DE | $27,850 | $13.39 |
| 12 | Broomfield, CO | $26,763 | $12.87 |
| 13 | Columbia, SC | $26,509 | $12.74 |
| 14 | Juneau, AK | $26,479 | $12.73 |
| 15 | Phoenix, AZ | $24,652 | $11.85 |
| 16 | Lansing, MI | $24,432 | $11.75 |
| 17 | Madison, WI | $24,101 | $11.59 |
| 18 | Tallahassee, FL | $23,787 | $11.44 |
| 19 | Indianapolis, IN | $23,577 | $11.34 |
| 20 | Cookeville, TN | $23,530 | $11.31 |
Service desk agent salary details
A service desk agent's salary ranges from $19,000 a year at the 10th percentile to $30,000 at the 90th percentile.
What is a service desk agent's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $30,000 | $2,500 | $14 |
| 75th Percentile | $27,000 | $2,250 | $13 |
| Average | $24,629 | $2,052 | $12 |
| 25th Percentile | $22,000 | $1,833 | $11 |
| 10th Percentile | $19,000 | $1,583 | $9 |
Highest paying service desk agent jobs
The highest paying types of service desk agents are software support technician, systems support, and help desk specialist.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Information Technology/Support Technician | $45,591 | $3,799 | $21.92 | 161,748 |
| Systems Support | $64,031 | $5,336 | $30.78 | 156,028 |
| Software Support Technician | $79,670 | $6,639 | $38.30 | 117,059 |
| Desktop/Network Support | $49,480 | $4,123 | $23.79 | 119,310 |
| Desktop Support Technician | $41,792 | $3,483 | $20.09 | 108,944 |
| Desktop Support Consultant | $46,733 | $3,894 | $22.47 | 100,650 |
Top companies hiring service desk agents now:
Which companies pay service desk agents the most?
Service desk agent salaries at Stanford Health Care and HCL Technologies are the highest-paying according to our most recent salary estimates. In addition, the average service desk agent salary at companies like Live Nation Entertainment and Strategic Staffing Solutions are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Stanford Health Care | $27,864 | $13.40 |
| 2 | HCL Technologies | $27,849 | $13.39 |
| 3 | Live Nation Entertainment | $27,740 | $13.34 |
| 4 | Strategic Staffing Solutions | $27,409 | $13.18 |
| 5 | Citizens Alliance | $27,360 | $13.15 |
| 6 | DigitalGlobe | $27,180 | $13.07 |
| 7 | Encompass Health | $27,004 | $12.98 |
| 8 | GalaxE.Solutions | $26,739 | $12.86 |
| 9 | Randstad North America, Inc. | $26,695 | $12.83 |
| 10 | Epsilon | $26,454 | $12.72 |
| 11 | Prosum | $26,241 | $12.62 |
| 12 | PDS Tech | $25,787 | $12.40 |
| 13 | Constellation Brands | $25,775 | $12.39 |
| 14 | Science | $25,762 | $12.39 |
| 15 | TEKsystems | $25,646 | $12.33 |
| 16 | Montage Hotels & Resorts | $25,625 | $12.32 |
| 17 | Kelly Services | $25,601 | $12.31 |
| 18 | VitalSource | $25,533 | $12.28 |
| 19 | LeasePlan Corporation | $25,216 | $12.12 |
| 20 | The Connection | $25,122 | $12.08 |
Wage gap by gender, race and education
Service desk agent salary trends
The average service desk agent salary has risen by $5,179 over the last ten years. In 2014, the average service desk agent earned $19,450 annually, but today, they earn $24,629 a year. That works out to a 15% change in pay for service desk agents over the last decade.
Compare service desk agent salaries for cities or states with the national average over time.
Average service desk agent salary over time
Compare service desk agent salaries for individual cities or states with the national average.
Service desk agent salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $24,600 | $11.84 | +4.0% |
| 2024 | $23,600 | $11.37 | +3.1% |
| 2023 | $22,900 | $11.01 | +3.6% |
| 2022 | $22,100 | $10.61 | +3.4% |
| 2021 | $21,300 | $10.25 | +4.7% |
Recently added service desk agent salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| Contact Government Services | Service Desk Agent | Wyoming | 06/30/2025 | $24,752 |
| Contact Government Services | Senior Service Desk Agent | Fargo, ND | 06/30/2025 | $31,824 |
| Contact Government Services, LLC | Service Desk Agent | Columbia, SC | 06/29/2025 | $24,752 |
| Professional Search of The Carolinas | IT Service Desk Agent-Must BE Living In The Charlotte Area-ONE Year Contract-Hybrid | Charlotte, NC | 06/29/2025 | $41,740 |
| Contact Government Services, LLC | SR. Service Desk Agent | Boone, NC | 06/29/2025 | $31,824 |
| Contact Government Services, LLC | SR. Service Desk Agent | Rockville, MD | 06/29/2025 | $31,824 |
| Contact Government Services, LLC | Service Desk Agent | Milwaukee, WI | 06/29/2025 | $24,752 |
| Contact Government Services, LLC | SR. Service Desk Agent | Trenton, NJ | 06/29/2025 | $31,824 |
| Contact Government Services, LLC | SR. Service Desk Agent | Panama City, FL | 06/29/2025 | $31,824 |
| Contact Government Services, LLC | SR. Service Desk Agent | Albany, NY | 06/29/2025 | $31,824 |
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