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Software support technician salary
Average software support technician salary
$79,670
Understanding Software Support Technician Salaries
The average annual salary for a Software Support Technician is $79,670, translating to approximately $38 per hour. This role is crucial in ensuring that software applications run smoothly for end-users. Salary figures can vary significantly based on factors such as geographic location, industry, and years of experience.
In states like California and New York, technicians may command higher salaries due to the cost of living and demand for skilled tech support. Additionally, positions in industries such as Information Technology and Finance often offer better pay compared to other sectors.
For those entering the field or considering a career transition, understanding these salary dynamics is essential for making informed decisions. Researching local job markets and industry trends can help identify the best opportunities. With technology continuously evolving, the demand for skilled Software Support Technicians is expected to persist, making this a promising career choice.
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Where can a Software Support Technician earn more?
Software support technician salary estimates from across the web
Average software support technician salary by state
The highest-paying states for software support technicians are California, New Jersey, and Pennsylvania. The lowest average software support technician salary states are Florida, Iowa, and Wyoming.
- State view
- County view
Highest paying states for software support technicians
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Nevada | $84,560 | $40.65 |
| 2 | California | $96,547 | $46.42 |
| 3 | Maryland | $86,064 | $41.38 |
| 4 | Kentucky | $70,129 | $33.72 |
| 5 | Arizona | $77,741 | $37.38 |
| 6 | Washington | $77,041 | $37.04 |
| 7 | District of Columbia | $79,993 | $38.46 |
| 8 | Pennsylvania | $86,316 | $41.50 |
| 9 | Delaware | $79,209 | $38.08 |
| 10 | New Jersey | $87,179 | $41.91 |
| 11 | Wisconsin | $65,351 | $31.42 |
| 12 | New Hampshire | $68,034 | $32.71 |
| 13 | Louisiana | $65,392 | $31.44 |
| 14 | Rhode Island | $71,202 | $34.23 |
| 15 | Massachusetts | $75,896 | $36.49 |
| 16 | North Carolina | $77,896 | $37.45 |
| 17 | New York | $81,184 | $39.03 |
| 18 | Vermont | $69,711 | $33.51 |
| 19 | Ohio | $62,196 | $29.90 |
| 20 | Indiana | $67,148 | $32.28 |
| 21 | Michigan | $63,611 | $30.58 |
| 22 | Oregon | $71,999 | $34.61 |
| 23 | Virginia | $70,001 | $33.65 |
| 24 | Connecticut | $73,035 | $35.11 |
| 25 | South Carolina | $61,898 | $29.76 |
| 26 | Oklahoma | $60,504 | $29.09 |
| 27 | West Virginia | $60,326 | $29.00 |
| 28 | Alabama | $61,598 | $29.61 |
| 29 | Texas | $63,666 | $30.61 |
| 30 | New Mexico | $57,279 | $27.54 |
| 31 | Tennessee | $58,967 | $28.35 |
| 32 | Missouri | $59,393 | $28.55 |
| 33 | Utah | $58,483 | $28.12 |
| 34 | North Dakota | $61,093 | $29.37 |
| 35 | Colorado | $61,290 | $29.47 |
| 36 | Arkansas | $55,875 | $26.86 |
| 37 | Maine | $60,510 | $29.09 |
| 38 | Kansas | $58,129 | $27.95 |
| 39 | Hawaii | $57,029 | $27.42 |
| 40 | South Dakota | $47,465 | $22.82 |
| 41 | Illinois | $59,302 | $28.51 |
| 42 | Georgia | $59,789 | $28.74 |
| 43 | Idaho | $54,483 | $26.19 |
| 44 | Mississippi | $52,858 | $25.41 |
| 45 | Minnesota | $57,748 | $27.76 |
| 46 | Montana | $51,892 | $24.95 |
| 47 | Alaska | $46,311 | $22.26 |
| 48 | Wyoming | $48,972 | $23.54 |
| 49 | Florida | $51,408 | $24.72 |
| 50 | Iowa | $51,075 | $24.56 |
| 51 | Nebraska | $48,762 | $23.44 |
Highest paying cities for software support technicians
The highest-paying cities for software support technicians are San Francisco, CA, Philadelphia, PA, and New York, NY.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | San Francisco, CA | $106,847 | $51.37 |
| 2 | Philadelphia, PA | $87,166 | $41.91 |
| 3 | New York, NY | $81,673 | $39.27 |
| 4 | Washington, DC | $79,991 | $38.46 |
| 5 | Raleigh, NC | $79,141 | $38.05 |
| 6 | Chandler, AZ | $77,595 | $37.31 |
| 7 | Amherst, MA | $76,058 | $36.57 |
| 8 | Enfield, CT | $71,919 | $34.58 |
| 9 | McLean, VA | $71,375 | $34.31 |
| 10 | Indianapolis, IN | $67,090 | $32.25 |
| 11 | Austin, TX | $64,108 | $30.82 |
| 12 | Farmington Hills, MI | $63,767 | $30.66 |
| 13 | Madison, AL | $61,722 | $29.67 |
| 14 | Denver, CO | $61,230 | $29.44 |
| 15 | Saint Louis, MO | $60,572 | $29.12 |
| 16 | Cincinnati, OH | $60,551 | $29.11 |
| 17 | Alpharetta, GA | $60,000 | $28.85 |
| 18 | Chicago, IL | $59,713 | $28.71 |
| 19 | Minneapolis, MN | $57,696 | $27.74 |
| 20 | Iowa City, IA | $52,041 | $25.02 |
Software support technician salary details
A software support technician's salary ranges from $55,000 a year at the 10th percentile to $113,000 at the 90th percentile.
What is a software support technician's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $113,000 | $9,417 | $54 |
| 75th Percentile | $96,000 | $8,000 | $46 |
| Average | $79,670 | $6,639 | $38 |
| 25th Percentile | $66,000 | $5,500 | $32 |
| 10th Percentile | $55,000 | $4,583 | $26 |
Highest paying software support technician jobs
The highest paying types of software support technicians are technical support engineer, systems support, and technician support tier.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Administrative Technical Support | $46,753 | $3,896 | $22.48 | 186,858 |
| Technical Support Engineer | $85,716 | $7,143 | $41.21 | 184,542 |
| Technical Support Trainer | $45,722 | $3,810 | $21.98 | 168,898 |
| Technician Support Tier | $54,889 | $4,574 | $26.39 | 109,671 |
| Technical Support Agent | $30,389 | $2,532 | $14.61 | 177,918 |
| Systems Support | $64,031 | $5,336 | $30.78 | 156,028 |
Top companies hiring software support technicians now:
Which companies pay software support technicians the most?
Software support technician salaries at RSM US and State Street are the highest-paying according to our most recent salary estimates. In addition, the average software support technician salary at companies like Northern Trust and Thoughtworks are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | RSM US | $123,935 | $59.58 |
| 2 | State Street | $118,725 | $57.08 |
| 3 | Northern Trust | $115,864 | $55.70 |
| 4 | Thoughtworks | $115,157 | $55.36 |
| 5 | HSBC Bank | $112,971 | $54.31 |
| 6 | Booz Allen Hamilton | $112,607 | $54.14 |
| 7 | Berklee College of Music | $111,860 | $53.78 |
| 8 | Bank of America | $109,864 | $52.82 |
| 9 | Wells Fargo | $108,432 | $52.13 |
| 10 | SAP | $108,082 | $51.96 |
| 11 | Adobe | $106,320 | $51.12 |
| 12 | AIG | $106,061 | $50.99 |
| 13 | Bio-Rad Laboratories | $103,621 | $49.82 |
| 14 | Tesla | $102,675 | $49.36 |
| 15 | Nokia | $102,317 | $49.19 |
| 16 | Visa | $100,757 | $48.44 |
| 17 | Kronos Incorporated | $98,203 | $47.21 |
| 18 | Highmark | $97,920 | $47.08 |
| 19 | NTT Europe Ltd | $96,016 | $46.16 |
| 20 | McKesson | $92,755 | $44.59 |
Wage gap by gender, race and education
Software Support Technician salary by industry
The average software support technician salary varies across industries:
- The average software support technician salary in the finance industry is $86,283, the highest of any industry.
- The average software support technician salary in the finance industry is $83,908.
- Software support technicians in the retail industry earn an average salary of $67,996, the lowest of any industry.
Highest paying industries for software support technicians
| Rank | Industry | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Finance | $86,283 | $41.48 |
| 2 | Health Care | $83,908 | $40.34 |
| 3 | Technology | $81,767 | $39.31 |
| 4 | Professional | $79,783 | $38.36 |
| 5 | Manufacturing | $76,693 | $36.87 |
| 6 | Construction | $70,837 | $34.06 |
| 7 | Retail | $67,996 | $32.69 |
High paying software support technician jobs
Software support technician salary trends
The average software support technician salary has risen by $12,175 over the last ten years. In 2014, the average software support technician earned $67,495 annually, but today, they earn $79,670 a year. That works out to a 9% change in pay for software support technicians over the last decade.
Compare software support technician salaries for cities or states with the national average over time.
Average software support technician salary over time
Compare software support technician salaries for individual cities or states with the national average.
Software support technician salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $79,700 | $38.30 | +3.3% |
| 2024 | $77,000 | $37.04 | +2.3% |
| 2023 | $75,300 | $36.20 | +1.5% |
| 2022 | $74,200 | $35.66 | +1.6% |
| 2021 | $73,000 | $35.07 | +1.6% |
Recently added software support technician salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| AMN Healthcare | Specialist II, IT Implementation Support-Implementation Consultant | Dallas, TX | 06/30/2025 | $47,500 |
| HSBC | Consultant Support Systems | Buffalo, NY | 06/27/2025 | $95,600 |
| Jobs@Uiowa | Senior IT Support Consultant-Software Escalation | Iowa City, IA | 06/27/2025 | $56,304 |
| University of Iowa | Senior IT Support Consultant-Software Escalation | Iowa City, IA | 06/26/2025 | $56,304 |
| IHG | Consultant, Critical Response & Support | Atlanta, GA | 06/17/2025 | $46,226 |
| Intercontinental Hotels Group | Consultant, Critical Response & Support | Atlanta, GA | 06/16/2025 | $46,226 |
| Tata Consulting Services | Power Platform Support Consultant | Philadelphia, PA | 06/12/2025 | $140,000 |
| Reboot Networks | Consulting Support Technician | Newton, MA | 06/10/2025 | $37,566 |
| University of Missouri System | Extensive Support Needs Consultant #00069670 | Rolla, MO | 06/10/2025 | $52,223 |
| The Summit Center | Behavioral Support Consultant | Buffalo, NY | 06/04/2025 | $54,000 |
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