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Job outlook for sales account managers in the United States
Sales account manager job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected sales account manager job growth rate is 5% from 2018-2028.
About 23,800 new jobs for sales account managers are projected over the next decade.
Sales account manager salaries have increased 12% for sales account managers in the last 5 years.
There are over 1,170,263 sales account managers currently employed in the United States.
There are 163,697 active sales account manager job openings in the US.
The average sales account manager salary is $58,630.
Are sales account manager jobs in demand?
Sales Account Manager job and salary trends over time
Sales Account Manager jobs over time
Sales Account Manager job growth rate over time
| Year | # Of Jobs | % Of Population |
|---|---|---|
| 2021 | 1,170,263 | 0.35% |
| 2020 | 1,093,467 | 0.33% |
| 2019 | 1,152,720 | 0.34% |
| 2018 | 1,131,528 | 0.34% |
| 2017 | 1,105,094 | 0.34% |
Average sales account manager salary over time
Sales Account Manager salary by year
| Year | Avg. Salary | Hourly Rate | % Change |
|---|---|---|---|
| 2025 | $58,630 | $28.19 | +4.5% |
| 2024 | $56,126 | $26.98 | +1.9% |
| 2023 | $55,053 | $26.47 | +2.6% |
| 2022 | $53,653 | $25.79 | +2.6% |
| 2021 | $52,279 | $25.13 | +3.6% |
Sales Account Manager jobs by state
Most common states for sales account managers
| Rank | State | Population | # of Jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | District of Columbia | 693,972 | 414 | 60% |
| 2 | Utah | 3,101,833 | 858 | 28% |
| 3 | Minnesota | 5,576,606 | 1,514 | 27% |
| 4 | Delaware | 961,939 | 263 | 27% |
| 5 | New Hampshire | 1,342,795 | 350 | 26% |
| 6 | Vermont | 623,657 | 162 | 26% |
| 7 | Georgia | 10,429,379 | 2,374 | 23% |
| 8 | Virginia | 8,470,020 | 1,916 | 23% |
| 9 | Washington | 7,405,743 | 1,725 | 23% |
| 10 | Massachusetts | 6,859,819 | 1,579 | 23% |
| 11 | Connecticut | 3,588,184 | 840 | 23% |
| 12 | Montana | 1,050,493 | 243 | 23% |
| 13 | North Dakota | 755,393 | 174 | 23% |
| 14 | North Carolina | 10,273,419 | 2,210 | 22% |
| 15 | Maryland | 6,052,177 | 1,282 | 21% |
| 16 | Kansas | 2,913,123 | 599 | 21% |
| 17 | Wyoming | 579,315 | 119 | 21% |
| 18 | Arizona | 7,016,270 | 1,412 | 20% |
| 19 | Oregon | 4,142,776 | 837 | 20% |
| 20 | Idaho | 1,716,943 | 349 | 20% |
Most common cities for sales account managers
| Rank | City | # of Jobs | Employment/ 1000ppl | Avg. Salary |
|---|---|---|---|---|
| 1 | Troy | 4 | 5% | $63,272 |
| 2 | Altamonte Springs | 2 | 5% | $57,550 |
| 3 | Annapolis | 2 | 5% | $52,280 |
| 4 | Broomfield | 2 | 3% | $55,020 |
| 5 | Orlando | 5 | 2% | $57,580 |
| 6 | Des Moines | 4 | 2% | $49,884 |
| 7 | Atlanta | 7 | 1% | $52,646 |
| 8 | San Jose | 6 | 1% | $84,700 |
| 9 | Denver | 5 | 1% | $55,084 |
| 10 | Baltimore | 4 | 1% | $52,273 |
| 11 | Tampa | 4 | 1% | $58,070 |
| 12 | Birmingham | 3 | 1% | $48,381 |
| 13 | Colorado Springs | 3 | 1% | $55,820 |
| 14 | Rochester | 3 | 1% | $55,809 |
| 15 | Anchorage | 2 | 1% | $61,557 |
| 16 | Chicago | 5 | 0% | $62,634 |
| 17 | Phoenix | 5 | 0% | $59,664 |
| 18 | Los Angeles | 4 | 0% | $79,684 |
| 19 | Indianapolis | 3 | 0% | $57,754 |
| 20 | Washington | 3 | 0% | $63,300 |
Sales Account Manager job outlook: Expert opinions
Our panel of sales account manager experts
University of Maryland - College Park
Southern Illinois University Edwardsville
Texas Christian University
Texas Christian University
Portland State University
Washington College
University of Maryland
Purdue University Northwest
University of Saint Mary
The Pennsylvania State University
Arizona State University
Baylor University
Adecco USA
Liberty University
Clarion University of Pennsylvania
St. John Fisher College
Saint Mary’s University of Minnesota
Penn State Erie, The Behrend College
University of Vermont
SUNY New Paltz
What Sales Account Manager skills would you recommend for someone trying to advance their career?
Dr. Kathleen Kelly: Maximizing your salary potential requires research, flexibility, and being your best advocate.
What will help Sales Account Managers increase their earning potential?
Dr. Kathleen Kelly: The world is changing rapidly and the Sales field is no exception.
E. Duff Wrobbel Ph.D.
ChairSouthern Illinois University Edwardsville
Communication And Media Studies
What Sales Account Manager skills would you recommend for someone trying to advance their career?
E. Duff Wrobbel Ph.D.: All things social media are important, and so writing skills still matter.
What will help Sales Account Managers increase their earning potential?
E. Duff Wrobbel Ph.D.: With this major, probably the best salaries are from sales jobs, which many people shy away from because they think only of hustling used cars, but sales can be very good work.
Ken Corbit Ph.D.
Assistant Professor of Professional Practice in MarketingTexas Christian University
Specialized Sales, Merchandising And Marketing Operations
What general advice would you give to a Sales Account Manager?
Ken Corbit Ph.D.: Strategic
Company Selection:
Focus on joining companies with robust sales training programs, emphasizing consultative selling. Look for organizations that invest in your development, providing live calling experiences, quota-driven sales processes, and exposure to tools like Salesforce.
Tech
Proficiency and Sales Tools Mastery:
Familiarize yourself with cutting-edge sales technologies, including CRM tools like Salesforce. Your proficiency in these tools will not only streamline your sales processes but also position you as a tech-savvy professional in the competitive sales landscape.
Hands-On
Experience:
Actively engage in live calling, take ownership of sales funnels, and work with senior hiring authorities during your training. This hands-on experience will not only build your confidence but also prepare you for the challenges of consultative selling.
Research
and Decision-Making Skills:
Develop strong research skills to evaluate companies based on fit, growth opportunities, compensation structures, and overall potential. This informed decision-making approach will set you apart and empower you to navigate the sales landscape strategically.
Mentorship
and Networking:
Seek mentorship both within and outside your organization. Building relationships with mentors who invest in your sales skills and knowledge will provide valuable insights. Additionally, actively participate in online forums to connect with practical sales
knowledge and best practices.
What Sales Account Manager skills would you recommend for someone trying to advance their career?
Ken Corbit Ph.D.: AI-Integrated Consultative Selling: Recognize the evolving role of AI in sales. Embrace AI tools that enhance your pre-call preparation, role-playing, agenda setting, and call talk track development. Stay ahead by incorporating AI into your sales strategies to deliver personalized and efficient client engagements.
What will help Sales Account Managers increase their earning potential?
Ken Corbit Ph.D.: Holistic
Knowledge Mastery:
Become an expert in your industry, staying abreast of market trends, and thoroughly understanding the products/services you sell. This comprehensive knowledge will empower you to provide exceptional value, resulting in higher sales success and increased client
retention.
Strategic
Question-Based Selling:
Master the art of question-based selling. Use insightful questions to uncover client needs, address pain points, and tailor your approach. This strategic skill will not only boost initial sales but also contribute to secondary sales and long-term client satisfaction.
Compensation
Structure Expertise:
Understand your organization's compensation structure thoroughly. This includes baseline compensation, commission and bonus plans, and additional benefits. This knowledge allows you to set realistic targets, maximize your earnings, and take full advantage
of uncapped commission structures.
Consistent
Target Achievement:
Consistently meet or exceed targets and quotas to demonstrate your value. This not only enhances your immediate success but also positions you for continuous earning potential, especially in roles with uncapped commissions.
Negotiation
and Value Recognition:
Develop negotiation skills to ensure you are compensated appropriately. Recognize your worth and, when appropriate, discuss compensation adjustments or additional benefits with your employer. A proactive approach to recognizing and articulating your value
contributes to your overall salary potential.
In a rapidly evolving sales landscape, continuous learning, tech adaptability, and proactive career management are fundamental for achieving sustained success in consultative sales.
Dr. Brandon Chicotsky
Assistant Professor of Professional Practice in Marketing at the TCU Neeley School of BusinessTexas Christian University
Specialized Sales, Merchandising And Marketing Operations
What soft skills should all Sales Account Managers possess?
Dr. Brandon Chicotsky: Ability to listen, humility, empathy toward clients, due diligence regarding pre-meeting research, authenticity (i.e., engaging personnel with honesty and with thoughts, words, and actions all aligning), and integrity with the client and within your firm.
Becky Sanchez
Executive Director of Career & Academic ServicesPortland State University
The School of Business
What soft skills should all Sales Account Managers possess?
Becky Sanchez: -Conflict resolution
-Interpersonal relationship building
-Team player mentality
-Willingness to jump in and get the work done and focus on living into the company mission
Dr. Michael Harvey
Provost and Dean, John Toll Professor of Business ManagemenWashington College
Business Department
What skills stand out on Sales Account Manager resumes?
Dr. Michael Harvey: Above all, good Business Developers must have excellent communication, interpersonal, and negotiation skills. Their work centers on meeting prospective customers and building relationships with them. Their communication skills, in particular, must include good listening skills so that they can truly understand customer needs.
What soft skills should all Sales Account Managers possess?
Dr. Michael Harvey: Across the business, the soft skills most in demand are the "3 C's": collaboration, communication, and critical thinking. Employers are especially interested in evidence of projects, experiential learning, and internships, not simply majors and minors.
What skills will help Sales Account Managers earn the most?
Dr. Michael Harvey: Quantitative skills and computer coding skills are in the highest demand and shortest supply-and people who can combine them with strong, soft skills end up going the furthest.
Roland Rust Ph.D.
Distinguished University Professor, David Bruce Smith Chair in Marketing, Executive Director, Center for Excellence in Service, Ph.D., Business Administration, University of North Carolina at Chapel Hill MarketingUniversity of Maryland
Robert H. Smith School of Business
What skills stand out on Sales Account Manager resumes?
Roland Rust Ph.D.: One might think that a stellar sales record would be most important, but that would be most relevant only if the individual has prior sales manager experience. If promoting a salesperson to sales manager, the thing that may be missing is administrative and managerial skills. In addition, we are in a technological revolution, driven by AI, which means that prior knowledge and experience with AI-related analysis would also definitely stand out (although probably hard to find).
What soft skills should all Sales Account Managers possess?
Roland Rust Ph.D.: We consider empathy the most important soft skill (see our 2021 book, "The Feeling Economy: How Artificial Intelligence Is Creating the Era of Empathy," authored with Ming-Hui Huang). This is central for both sales managers and salespeople. The sales manager can best manage a salesperson by being able to understand their emotions. Different salespeople require different approaches. Likewise, salespeople need to relate to the customer's feelings. In addition, because so much of business is now digital, and we're in a pandemic of unknown duration, skills on media such as Zoom are more important than ever, as is the capability of texting and other modes of electronic communication.
What skills will help Sales Account Managers earn the most?
Roland Rust Ph.D.: My co-author, Ming-Hui Huang, and I conducted a research study about the "Feeling Economy" published in the California Management Review in 2019. In that study, which tested our predictions about the impact of AI, we investigated US government data to determine which skills are paying more over time. Interestingly, and across various industries, we found that soft skills were increasing in pay the fastest. This makes sense because as AI takes over more thinking tasks, humans will need to focus more on feeling tasks. With sales and sales management being among the most people-oriented jobs that exist, those choosing this career direction are doing the right thing!
Pat Obi Ph.D.
White Lodging Professor of Finance, Director, Executive MBA ProgramPurdue University Northwest
Finance Department
What soft skills should all Sales Account Managers possess?
Pat Obi Ph.D.: Communication, negotiation, writing, and professional conduct, especially on virtual platforms.
What skills will help Sales Account Managers earn the most?
Pat Obi Ph.D.: Data analytics, accounting, risk management, and business analytical skills, especially as they relate to financial data.
Dr. Mark Harvey Ph.D.
Associate Professor, Director of Graduate and Undergraduate Programs, Coordinator of All-University Honors ProgramUniversity of Saint Mary
Division of Business and Information Technologies (DBiT)
What hard/technical skills are most important for Sales Account Managers?
Dr. Mark Harvey Ph.D.: Familiarity with software-basic windows packages, particularly MS Word and Excel. Candidates should not be afraid of quantitative data analysis. Analytics are necessary to figuring out what your business is doing and how it can grow. Also, familiarity with whatever social media platforms are used in that industry can be very important.
What skills will help Sales Account Managers earn the most?
Dr. Mark Harvey Ph.D.: One consideration is, does the position pay commission? If so, the soft skills listed above are extremely important because the more you apply those skills, the more likely you are to grow your business.
When a manager is not on commission, there's little correlation between skills and pay while doing the job. The employer will hire you at a given salary level, and it is your job to negotiate to the best position. Once they have chosen you-that's the moment when you have the most leverage. You will never get a raise that is as substantial as what you might be able to ask for upon hire. After that, most raises are not going to be tied mechanically to performance and skills. Your next chance at a raise will be when you move or are promoted to a new position. Thus, those soft skills can affect your ability to negotiate.
I will repeat a previous theme: education and experience are probably more important than skills in terms of making more money. An employer can't really tell what your skills are from your resume. Just because you say you have a skill doesn't mean that you really do. They can reasonably guess that somebody with a degree is responsible enough to have accomplished something big. Somebody who makes it through a graduate program is probably very good at what they know. And somebody who has been in the industry and/or in a similar job is more likely to be able to walk in with little orientation and know what they are doing. Employers take risks on employees and hope that they can deliver. Thus, with more education and more experience, you are able to apply for higher-level jobs, which usually come with higher salaries.
What skills stand out on Sales Account Manager resumes?
Dr. Mark Harvey Ph.D.: Resumes are hard. It is very difficult to predict what any employer is looking for on any resume. The "skills" section of a resume is probably not the first thing most employers are looking at. The first consideration is probably education. Those with a bachelor's degree will be sorted first in fields-such as those who have business degrees, or particularly sales and marketing majors. Those with MBAs will be placed on the top. Those who have MBAs and marketing concentrations will likely be valued the most. The second consideration would probably be experience. Someone with several years of experience in business development or sales and marketing will be moved to the top. Someone with a bachelor's degree who has a lot of experience might beat out a fresh MBA. However, MBA plus experience beats almost everything. Someone with an MBA going for an entry-level position with little experience needed will likely beat out all bachelor challengers. For new graduates, getting some kind of internship in sales and marketing can differentiate them from those who do not.
Most hiring managers will probably assume that somebody who has sales and marketing education and/or experience probably has the skills necessary to do the job. An interviewer may probe on specific skills. I'll comment more specifically on other kinds of skills below, but it's also fair to say that a candidate's soft skills should shine in the interview. Simply saying that you have certain skills on a resume doesn't mean that you actually have them.
I think that the best thing a candidate can do is to research the company they hope to work for and tailor their resume to that employer. What does the business do? What kinds of things do you think that development manager is going to do in that particular industry? How do your skills as a candidate match what you guess they're looking for? The more you customize your resume, the better chances you have of resonating with the company. Employers are impressed when you already know something about the job and the industry.
What soft skills should all Sales Account Managers possess?
Dr. Mark Harvey Ph.D.: First, critical and creative thinking. Employers value problem solvers. A Business Development Managers' problem usually is finding growth opportunities. Candidates need to learn to take the initiative to figure out how to solve problems like those.
Second, writing. The best employees know how to communicate in writing. More and more communication occurs through email and other forms of social media and apps, and as such, this skill is absolutely critical. You don't need to be a creative writing genius, but you do need to know how to write in a professional tone, present your ideas in an organized way, get to the point, and avoid errors. There is a direct line between a student's ability to write an academic essay with a clear thesis and an employee's ability to write a good email or proposal. If you can't do those things, then you risk embarrassment and possibly limited options for promotion.
Third, speaking. The American business world discriminates against introverts-sometimes at their own peril. Everyone needs to know how to give a quality speech, but more importantly, you need to sound confident and assertive in a board room during meetings. You need to be confident in front of clients. Fake it if you have to. The way you present yourself is absolutely critical.
Fourth, social skills. You need to be friendly. Get to know co-workers and clients. Find out what they like and show an interest. Find common ground. Your undergraduate degree hopefully exposed you to a wide diversity of topics you may have thought were irrelevant at some point. Now is the time to remember that stuff and use it to connect with people. Nearly everything you learned will have some application someday. It will help you connect with others. In addition, put away your cell phone when you are at work or on social occasions. To some people, a preoccupation with a cell phone communicates a lack of interest in the person you are with. It can alienate bosses, co-workers, and clients.
James Wilkerson Ph.D.
Business Program Coordinator, Project and Supply Chain Management Program CoordinatorThe Pennsylvania State University
Business Department
What skills stand out on Sales Account Manager resumes?
James Wilkerson Ph.D.: Skills, experience, knowledge, and abilities that matter especially strongly include target market analysis (including market research skills and knowledge), product/service positioning within competitive field, project work or coordination with sales staff, major client relationship management, and enough general business and industry knowledge to be able to relate business development to operational/production realities.
What soft skills should all Sales Account Managers possess?
James Wilkerson Ph.D.: Verbal skills (both speaking and writing), negotiation skills, unfailing honesty, ability to empathize with clients' wants, and teamwork skills suitable for working collaboratively with sales and operations staff.
What hard/technical skills are most important for Sales Account Managers?
James Wilkerson Ph.D.: Spreadsheet (Excel) skills (including graph production from data), basic statistical knowledge, and online information search skills.
What skills will help Sales Account Managers earn the most?
James Wilkerson Ph.D.: Skill at rapidly learning market trends, relating business development to product development, and persuading major prospective clients when brought in to help with closing sales. Bottom line: the business development manager must be on the cutting edge of new market conditions and new business opportunities to help the firm organically grow its sales, especially in new markets or product/service lines.
Adegoke Oke Ph.D.
Professor of Supply Chain ManagementArizona State University
W. P. Carey Supply Chain Management
What skills stand out on Sales Account Manager resumes?
Adegoke Oke Ph.D.: Effective communication, leadership, critical thinking skills. Can you be entrepreneurial in the face of adversity? Demonstrating situations where the candidate has been able to persevere and solve problems in the face of diversity would be very attractive to employers.
What hard/technical skills are most important for Sales Account Managers?
Adegoke Oke Ph.D.: Data analytics skills are currently in high demand, so is understanding the impact of emerging technologies and digitization on business
What skills will help Sales Account Managers earn the most?
Adegoke Oke Ph.D.: Imagine the perfect candidate that possesses the combination of all the skills mentioned above. But in truth, some combination of good people skills and appreciation of the digital environment and its impacts will help.
Andrea Dixon Ph.D.
Executive Director, Center for Professional Selling, Frank and Floy Smith Holloway Endowed Professorship in Marketing, President, University Sales Center Alliance 2019-2021Baylor University
Hankamer School of Business
What skills stand out on Sales Account Manager resumes?
Andrea Dixon Ph.D.: Like salespeople, sales managers must focus their resumes on tangible, objective performance results that are achieved by their teams.
Growth in revenue or quota attainment for the overall team are examples of the types of objective performance results that matter.
High-performing sales managers also highlight long-term performance indicators, which includes both long-term revenue growth by the unit
AND investment metrics that signal the sales manager is building company results for the long run. For example, a high-performance sales manager focuses on building and maintaining a high-performing unit. Such a manager looks to move low performers to other roles where they can be successful.
Another investment metric that a sales manager can signal is the percent of their unit promoted to managerial roles in the organization.
What soft skills should all Sales Account Managers possess?
Andrea Dixon Ph.D.: Since sales professionals have a lot of information available to them today via customer relationship management (CRM) systems, the sales manager's "supervisory" role is less important (especially for experienced sellers). Consequently, the sales manager needs to be more of a coach and enabler of high performance. Having confidence balanced with humility allows the sales manager to engage more effectively with their salespeople.
One of the critical soft skills for sales managers going forward will be the ability to connect members of the sales team to others in the organization - in other words, the sales manager of the future needs to have strong skills in network building for others. Sellers have access to data which helps them build success.
They also need access to the right people to turn to when they need specific expertise or assistance.
What hard/technical skills are most important for Sales Account Managers?
Andrea Dixon Ph.D.: One of the growing technical skill requirements for sales managers is in the area of data analytics. Our performance and customer systems provide a myriad of data, and the role of the sales manager is to be a sense-maker of that mound of data. What are the implications for changes in strategy or behavior evident in last quarter's activity? How can the sales manager help a specific seller "see" where the data suggest new approaches?
What skills will help Sales Account Managers earn the most?
Andrea Dixon Ph.D.: People who can recognize patterns (in data, in people), build connections with and across others, create a focus on high-performance behaviors, and lead with a confident humility are those who will win today and in the future business environment.
What technical skills for a Sales Account Manager stand out to employers?
Madeleine Felion: - In many hourly positions, math and measurement skills are increasingly sought after by companies - these skills can apply to several jobs from quality to CNC machining.
- Data entry and accuracy is a skill many nontraditional jobs are asking for as machines become more automated. Computer skills continue to stand out as it also applies to many in-demand roles.
- Other skills include experience working with ERP software systems such as SAP, Oracle and Syteline. Niche skills such as lean manufacturing, Six Sigma, 5S and a variety of ISO quality standards are highly desired in most manufacturing companies.
How have salaries changed over time for Sales Account Managers?
Madeleine Felion: - While we recruit in a wide range of positions, we are seeing hourly pay rates increase as the demand for a shrinking labor pool grows. Some career fields, where there is a significant skills gap, such as CNC machinists, industrial maintenance technicians and quality technicians, have seen significant salary growth as demand for these skills increases and the candidate pool remains stagnant.
- Salaried positions are also growing as the demand increases for experience in niche skills sets.
What are the biggest trends we'll see in the Sales Account Manager job market given the pandemic?
Madeleine Felion: - Increased wages and a focus on upskilling and reskilling are some of the biggest trends we're seeing, especially as the COVID-19 pandemic further accelerates the demand for certain skillsets.
- The ability to work from home - if the position allows, remote work and the flexibility it offers is here to stay.
- Safety is also top of mind for employers. Companies have made production schedule changes to accommodate social distancing, as well as implemented virtual processes for the application and onboarding phases, such as video and telephone interviews replacing in-person interviews.
What are the biggest trends we'll see in the Sales Account Manager job market given the pandemic?
Chris Huseman Ph.D.: I can foresee several business reconsidering their business structure from a brick and mortar to continuing in a virtual office space. This can be a wonderful opportunity for businesses to gain a more diverse work force with enhanced skillsets that may have been limited in the past to geographical barriers, travel and moving expenses. Businesses will also, with this in mind, want to see more proof of a job candidate's competencies and offer them virtual "tests" to assess their abilities. This now can be done with far less costs than it was before. Candidates will be challenged to showcase their skillsets and a greater importance on their production, critical thinking and creativity will be demanded. We have seen many new graduates finish their schooling in a virtual on online context. Candidates are going to have to embrace a digital world but yet develop ways to still ensure they and the company they work for are able to communicate and provide a personable experience and brand to customers they serve. There will also be a high importance placed on a candidate's ability to be flexible and adapt to change like never before.
What certifications/licenses/courses can have the biggest impact for Sales Account Managers?
Chris Huseman Ph.D.: Certifications are being offered by a variety of organizations and entities. Job prospects need to critically evaluate the offering organizations of such and their reputations. Having several certifications myself and reviewing many that are offered, the Professional Certified Marketer certifications offered by the American Marketing Association are among the best investments a person in marketing can make. The PCM Digital Marketing, for example, is a rigorous certification that covers the digital marketing landscape extremely well. It is very affordable and is backed by one of the leading organizations in the field of marketing. In addition, specifically to the digital marketing field, Google Garage's Digital Marketing Certification is good and it's free along with several other free ones from Google. As well, Hubspot offers several wonderful certifications that are free and speak to the heart of skills required in the field of Digital Marketing.
How have salaries changed over time for Sales Account Managers?
Chris Huseman Ph.D.: Yes, salaries have changed in the marketing field because of the fragmentation of specialties that have developed especially in the digital marketing field. In the past, a marketing specialist was amongst the more common entry level positions. Today, I see less general entry level positions and more specific channel positions such as Social Media Specialists, E-mail Delivery Specialist, Paid Media Specialists and others. On the positive side, I see this as a benefit to new hires as it gives them the opportunity to focus within their responsibilities and develops their skillsets much quicker in that area than they would be if they were responsible for more general duties. From my observation and in talking with students, salaries are higher and there is a greater focus in such responsibilities. Smaller companies especially are realizing they can be more efficient with remote solutions while still maintaining camaraderie, production and cohesiveness of their staff members. On the other side, new hires seem to be less worried about higher salaries when they don't have to relocate or have expenses such as daily work travel, clothing expenses, and they can enjoy a more relaxed atmosphere. Salaries have changed but the bigger change is in the work/life balance new hires are able to maintain, which is a high priority for students.
What are the biggest trends we'll see in the Sales Account Manager job market given the pandemic?
Dr. Miguel Olivas-Luján Ph.D.: As the economy "reopens" (thanks to appeased fears of contagion driven by vaccination, herd immunity, people worn out by the lockdowns, warmer weather, etc.), we should see workforce adjustments across industries and occupations. Already in March, unemployment was returning to 6% (from a high of 14.8% in April 2020, but after a low of 3.5 in February 2020; https://data.bls.gov/timeseries/LNS14000000). Barring unexpected resistance in the virus variants or other influences, the summer and fall months should give us better job market numbers, but this recovery seems to be benefitting some population segments more than others. The unemployed rate for teenagers was at 13%, followed by Blacks (9.6%), Hispanics (7.9%), Asians (6%), adult men (5.8%), and adult women (5.7%; more detail is available at https://www.bls.gov/news.release/empsit.nr0.htm).
What technical skills for a Sales Account Manager stand out to employers?
Dr. Miguel Olivas-Luján Ph.D.: Of course, there is variation across industries, but the long lockdown months have highlighted the need for skills that make telecommuting and work from home more efficient and effective. The ability to use not just technologies but also work habits that allow collaboration mediated by information and communication tools has only become more valuable. With this, I mean that it is important to use Zoom, Teams, Skype, and similar technologies, but even more than that, scheduling, collaboration, creative, professional-grade, and timely delivery (in the absence of face-to-face interaction) is vital. If a higher proportion of work-from-home becomes predominant (as many commentators expect), these skills are likely to differentiate high-performers from their counterparts.
How have salaries changed over time for Sales Account Managers?
Dr. Miguel Olivas-Luján Ph.D.: Again, there is wide variation across industries and occupations. The Bureau of Labor Statistics reported a nationwide drop (relative to the previous month) of 4 cents in average hourly earnings for workers on private payrolls, but an increase of 2 cents for private-sector production and nonsupervisory employees; little changes were observed for healthcare and information employers (https://www.bls.gov/news.release/empsit.nr0.htm). The largest gains (on a yearly basis) were reported by the Financial activities sector, and the lowest by Mining and logging (https://www.bls.gov/news.release/empsit.t19.htm). Unfortunately, the BLS does not publish regional data, but I am confident that some states have observed more gains than others.
What will help Sales Account Managers increase their earning potential?
Clair Smith Ph.D.: St. John Fisher is at its core a liberal arts college, and I'm a firm believer that a grounding in how to reason and make sound independent judgments is critical. And in Economics, that's what we do. I believe that graduates who can effectively reason and think through the implications of important decisions, who have quantitative skills to analyze and interpret data to inform those decisions, and who can powerfully communicate those arguments to others through the written and spoken word will have the greatest professional success and financial remuneration.
Will there be an enduring impact of the coronavirus pandemic on Sales Account Managers?
Clair Smith Ph.D.: Yes, I'm sure there will be an enduring impact of the coronavirus pandemic on graduates. The latter part of their college experience was fundamentally different from what they expected. Besides the obvious changes to how classes were conducted, social, athletic, and internship opportunities were all diminished or altered. They lived something very different from what they were expecting. It was often hard. Yet for many of them, these challenges and struggles formed the crucible in which students developed adaptability and resilience. And those traits will be valuable for them going forward both personally and professionally.
What's a good job out of college for Sales Account Managers?
Clair Smith Ph.D.: I don't think there is a simple answer to this. What constitutes a good job out of college varies widely. Ultimately I hope every graduate lands in a place where they can use their interests, skills, and passion to do something they find meaningful and for which they are fairly compensated. While some people may find that immediately upon graduation, others may have to gain additional experience and credibility to get there.
Will there be an enduring impact of the coronavirus pandemic on Sales Account Managers?
Dr. LaRae Jome Ph.D.: Yes, while we might try to get back to "normal" or pre-pandemic times, there will likely be an enduring impact on psychology graduates.
For those psychology students who have been finishing their college degrees during this time, they may not have been able to participate fully in internship, volunteer, or research experiences with faculty. These out-of-classroom experiences can be useful in obtaining employment after college or in having a more competitive applications to graduate schools in psychology. On the positive side, many of the "soft skills" that psychology undergraduates learn in college will be very valued in the post-pandemic workplace. We are seeing an increased need for workers who have good critical thinking, listening, and empathy skills.
What will help Sales Account Managers increase their earning potential?
Dr. LaRae Jome Ph.D.: As with other fields, the higher the degree you have, the greater your earning potential. The master's degree in counseling typically requires two years of graduate school and a year of supervision before getting licensed as a counselor. The highest degree is the doctoral degree (either a PhD or a PsyD) and you need a doctorate and to be licensed in your state in order to be a psychologist.
One of the ways that counselors and psychologists can potentially increase their earning potential is by having their own private practice or by launching other services beyond individual client sessions, such as providing groups, workshops, and coaching or consulting services.
What certifications/licenses/courses can have the biggest impact for Sales Account Managers?
Dr. LaRae Jome Ph.D.: College graduates with a psychology major have a number of valuable skills needed in the workplace, including critical thinking, communication, and empathy. The undergraduate psychology major prepares students for a wide range of jobs, but because, like other liberal arts majors, it does not provide training toward a particular job, psychology graduates will be competing with other graduates for similar entry-level jobs. Gaining internship or research experiences while in school can help students gain experience in specific areas, which can help with getting jobs. For psychology graduates who are interested in social service positions that do not require an advanced degree, the demand for these jobs will likely be high. While these jobs tend to be lower pay, compared to other jobs that require a college degree, there will likely be a great need for assistance in social service programs.
In order to get a job within the field of psychology, college graduates need to pursue a master's degree or doctoral degree and then get licensed to practice counseling or psychology in the state in which they live.
The impact of the pandemic on psychology students who continue on to pursue a master's or doctoral degree may actually be quite positive in terms of job prospects. The pandemic was a difficult time for most people, whether it was living in isolation, losing a job, being afraid of getting sick, or just the fear that comes with not knowing what is going to happen in the future. Many people sought mental health care during the pandemic to help with feelings of anxiety or depression, and the stigma of seeking counseling services is deceasing for many people. Master's level counselors and doctoral-level psychologists are trained to help people with a wide range of emotional issues and it is likely that as we move into a post-pandemic world, there will be an increased need for counseling services.
Will there be an enduring impact of the coronavirus pandemic on Sales Account Managers?
Lisa Elliott Ph.D.: Yes, the virus has stalled many projects and created a pent-up demand for hiring. We expect that as the pandemic lifts, projects will be back on track and hiring will pick up. In general, psychologists with a background in human factors are highly sought after as we work in nearly every industry and in government. We expect that students will find a robust job market in the years ahead in human factors/user experience design.
What certifications/licenses/courses can have the biggest impact for Sales Account Managers?
Lisa Elliott Ph.D.: In human factors, there have been several attempts to create a licensing structure, but none has gained traction. Students who have a good electronic portfolio, know the basics of experimentation, know statistics, and have several user experience or human factors projects are very competitive in the job market. An electronic portfolio on any of the predominant portfolio sites or a website is best.
What will help Sales Account Managers increase their earning potential?
Lisa Elliott Ph.D.: We are starting to see demand for data visualization in addition to the traditional user experience education requirements. Students who can take unstructured data sets and create a meaningful story helps the organization and the user understand complex situations. We expect that data visualization and data modeling will be a future skill for those in human factors psychology and for user experience design professionals.
What will help Sales Account Managers increase their earning potential?
Madison Berry: Honestly, being willing to negotiate is going to become a bigger and bigger factor in earning potential. Do your research, know your worth, and stand up for what you think you should be paid. This is tricky right out of college, but with experience it becomes more and more powerful.
Of course, specialized certifications can also help - again, adding credentials relevant to your field will show initiative and focus. Adding tangential skills can also help make you a candidate for more specialized roles. We have employers come to us from the Finance industry looking for students who can code and analyze data; marketing is full of specialized roles for working with social media, consumer data, and technology integration. Finding your niche of interest and building skills through courses and personal projects can make you a more attractive candidate with more negotiating power.
Will there be an enduring impact of the coronavirus pandemic on Sales Account Managers?
Madison Berry: There will definitely be an enduring impact on students who graduate during the COVID-19 pandemic. Overall, I think this may be more of an emotional or mental impact than a career one. Everyone will have that shared experience of a very strange year. They may be more likely to jump at new opportunities and feel a little more comfortable taking risks to get experience. Everyone is worried about "falling behind" and also tired of being in quarantine - so that may fuel some big career moves in the first few years out of college!
I think expectations for work-life balance and flexibility for work may also come out of this. Students know a lot more about their own working styles now - they have been forced over this time to try online, in-person, and hybrid learning, and they've seen how all of those options suit them. I think there will be a higher desire for remote work opportunities for some, while others now know remote is *definitely* not the work environment they want.
What certifications/licenses/courses can have the biggest impact for Sales Account Managers?
Madison Berry: The bachelor's degree is still the gold standard for employment out of college, but a specific degree isn't as necessary as we might think. We have UVM alumni come visit us to talk about their storied careers in Finance, and they graduated with Political Science, Engineering, and Sociology degrees. Some industries are more rigid than others - having a Masters of Accountancy and passing your CPA is key for working in many accounting areas, for example - but when it comes to wanting to work in business, being able to show transferrable and useful skills is most important. Critical thinking, problem solving, willingness to learn, and communication skills are key.
Felicia Hodges
InstructorSUNY New Paltz
Deptment of Digital Media and Journalism
Will there be an enduring impact of the coronavirus pandemic on Sales Account Managers?
Felicia Hodges: I think there will definitely be fallout from the pandemic for soon-to-be graduates simply because it has been such a difficult year - and it ain't over yet. Maybe the hard, fast, "deadlines are sacrosanct!" imprints that were par for the non-COVID course haven't been so much lately, as a bulk of pandemic life has been about accounting for what students might have been/are dealing with due necessary COVID-induced work or lifestyle changes. And because many of the "real world" training/trial outlets weren't available (i.e. school print publications had to shift schedules or halt publishing altogether as staffs weren't able to meet in person; internships were non-existent or done almost entirely virtually, etc.), there weren't concrete ways to help students put the theories of what they learned in the classroom to practical use. It may be a steep learning curve for the newly-degreed journalism (as well as other media) practitioners.
What will help Sales Account Managers increase their earning potential?
Felicia Hodges: Flexibility and willingness to adapt will help all media practitioners increase their earning potential. If you are a photojournalist who shoots still images for print and/or online publications, get familiar with video. If you are passionate about covering crime or government beats, have more than a working knowledge of sports and education, too. Heck, learn photojournalism basics! In other words, versatility is necessary and it will be expected.
What's a day at work look like for a Sales Account Manager?
Felicia Hodges: A day at work for new graduates probably won't include being surrounded by co-workers in a newsroom/editorial space. It might lean more toward a lot of marketing/lobbying for a freelance gig from a home office instead. As journalists are often encouraged to hone their skills at smaller outlets (community newspapers, small radio/broadcast stations or boutique firms for instance), it could be devastating to those new to the job market to realize that many of those spaces no longer exist or aren't able to hire anything other than freelancers due to financial fallout from the pandemic as well as the nature of newspaper restructuring, buyouts and mergers.