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Sales/account representative hiring summary. Here are some key points about hiring sales/account representatives in the United States:
Here's a step-by-step sales/account representative hiring guide:
A sales account representative is responsible for managing and responding promptly to customer complaints and queries of clients. They focus on customer concerns and contact prospects. They work on upselling or cross-selling products and services, collaborating with account executives, and prepare reports to upper management. This job requires you to be a goal-driven person, energetic, and have excellent communication skills. Moreover, this is a challenging job; at times, it requires being extra polite and calm in handling customer complaints and other related situations.
Before you post your sales/account representative job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a sales/account representative for hire on a part-time basis or as a contractor.
You should also consider the ideal background you'd like them a sales/account representative to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a sales/account representative that fits the bill.
This list shows salaries for various types of sales/account representatives.
| Type of Sales/Account Representative | Description | Hourly rate |
|---|---|---|
| Sales/Account Representative | Wholesale and manufacturing sales representatives sell goods for wholesalers or manufacturers to businesses, government agencies, and other organizations. They contact customers, explain product features, answer any questions that their customers may have, and negotiate prices. | $18-38 |
| Sales Representative And Account Manager | A sales representative/account manager is responsible for supervising client portfolio accounts and maintaining long-lasting relationships with business partners. Sales representatives/account managers meet with existing and potential clients to discuss new services offered by the company, as well as addressing their requests for review... Show more | $19-50 |
| Consultant And Sales Representative | A consultant and sales representative's role is to perform research and analysis to devise strategies for reaching sales targets and optimal services. Aside from providing consultations and business plans, they may also represent the company by reaching out to clients through calls and correspondence... Show more | $68-171 |
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Washington | $76,735 | $37 |
| 2 | California | $76,195 | $37 |
| 3 | Oregon | $71,132 | $34 |
| 4 | Nevada | $63,440 | $31 |
| 5 | Indiana | $62,683 | $30 |
| 6 | North Carolina | $62,447 | $30 |
| 7 | Connecticut | $62,053 | $30 |
| 8 | New York | $61,427 | $30 |
| 9 | Massachusetts | $59,464 | $29 |
| 10 | Iowa | $58,817 | $28 |
| 11 | Minnesota | $58,388 | $28 |
| 12 | Maryland | $57,813 | $28 |
| 13 | Texas | $57,705 | $28 |
| 14 | Arizona | $56,732 | $27 |
| 15 | Colorado | $56,258 | $27 |
| 16 | Michigan | $56,252 | $27 |
| 17 | Ohio | $55,033 | $26 |
| 18 | Maine | $52,932 | $25 |
| 19 | Utah | $52,641 | $25 |
| 20 | Georgia | $51,576 | $25 |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Smartsheet | $110,393 | $53.07 | 1 |
| 2 | Vista Equity Partners | $94,167 | $45.27 | |
| 3 | Fidelity National Financial | $89,217 | $42.89 | 6 |
| 4 | Amazon | $87,298 | $41.97 | 235 |
| 5 | Supermicro | $84,611 | $40.68 | 8 |
| 6 | Intel | $81,987 | $39.42 | 2 |
| 7 | New Relic | $81,819 | $39.34 | 1 |
| 8 | Applied Materials | $81,650 | $39.25 | |
| 9 | Sony Electronics | $81,534 | $39.20 | 1 |
| 10 | MarketAxess | $81,467 | $39.17 | |
| 11 | Uber Technologies | $78,328 | $37.66 | 7 |
| 12 | Altice USA | $76,148 | $36.61 | 45 |
| 13 | Lenovo | $73,897 | $35.53 | 8 |
| 14 | Natera | $73,534 | $35.35 | 12 |
| 15 | Crown Equipment | $72,596 | $34.90 | 150 |
| 16 | SAS Institute | $72,564 | $34.89 | 8 |
| 17 | Accenture | $70,354 | $33.82 | 169 |
| 18 | Jackson Healthcare | $70,040 | $33.67 | 3 |
| 19 | AMETEK | $68,464 | $32.92 | 5 |
| 20 | Schneider Electric Industrial Services | $68,269 | $32.82 | 31 |
A good sales/account representative job description should include a few things:
Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a sales/account representative job description:
To find the right sales/account representative for your business, consider trying out a few different recruiting strategies:
Your first interview with sales/account representative candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.
It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.
The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.
Once you've decided on a perfect sales/account representative candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.
It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.
To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.
Before you start to hire sales/account representatives, it pays to consider both the one-off costs like recruitment, job promotion, and onboarding, as well as the ongoing costs of an employee's salary and benefits. While most companies that hire sales/account representatives pay close attention to the initial cost of hiring, ongoing costs are much more significant in the long run.
Sales/account representatives earn a median yearly salary is $56,954 a year in the US. However, if you're looking to find sales/account representatives for hire on a contract or per-project basis, hourly rates typically range between $18 and $38.