A sales account representative is responsible for managing and responding promptly to customer complaints and queries of clients. They focus on customer concerns and contact prospects. They work on upselling or cross-selling products and services, collaborating with account executives, and prepare reports to upper management. This job requires you to be a goal-driven person, energetic, and have excellent communication skills. Moreover, this is a challenging job; at times, it requires being extra polite and calm in handling customer complaints and other related situations.

Sales/Account Representative Responsibilities

Here are examples of responsibilities from real sales/account representative resumes representing typical tasks they are likely to perform in their roles.

  • Generate leads and evangelize product to physicians in orthopedics, hematology, internal medicine, surgery, critical care and cardiology.
  • Assist external accounts in error resolution so that all EDI transactions process without manual intervention or delay.
  • Work with senior management to implement a sales program for new P3T software enhancement and participate in CRM application development team.
  • Collaborate with sales representatives to ensure new account set-up, establish specifications, and assist with EDI account maintenance and invoicing.
  • Deliver oral and written presentations for print and Internet advertising.
  • Create PowerPoint presentations and literature utilize and present in sales calls.
  • Core competencies: -Administrative/computer skills: maintain CRM systems to successfully identify potential customers.
  • Promote and proliferate territory with knowledge about the products, company philosophy and competitive value proposition.
  • Develop strategies and execute business plans to meet financial goals of assign territory and increase company revenues.
  • Develop and deliver informative sales presentations base on individual customer needs to maximize market share of the designated product portfolio.
Sales/Account Representative Traits
Interpersonal skills involves being able to communicate efficiently with multiple people regarding your thoughts, ideas and feedback.
Physical stamina shows that you are able to exert your energy for long periods of time without tiring.
Self-confidence involves believing in your skills and abilities.

Sales/Account Representative Job Description

When it comes to understanding what a sales/account representative does, you may be wondering, "should I become a sales/account representative?" The data included in this section may help you decide. Compared to other jobs, sales/account representatives have a growth rate described as "slower than average" at 2% between the years 2018 - 2028, according to the Bureau of Labor Statistics. In fact, the number of sales/account representative opportunities that are predicted to open up by 2028 is 35,400.

A sales/account representative annual salary averages $52,934, which breaks down to $25.45 an hour. However, sales/account representatives can earn anywhere from upwards of $31,000 to $89,000 a year. This means that the top-earning sales/account representatives make $58,000 more than the lowest-earning ones.

It's hard work to become a sales/account representative, but even the most dedicated employees consider switching careers from time to time. Whether you're interested in a more challenging position or just looking for a fresh start, we've compiled extensive information on becoming a sales representative and account manager, consultant and sales representative, territory representative, and territory sales representative.

Sales/Account Representative Jobs You Might Like

Sales/Account Representative Resume Examples

Sales/Account Representative Skills and Personality Traits

We calculated that 14% of Sales/Account Representatives are proficient in Sales Goals, Customer Service, and CRM. They’re also known for soft skills such as Interpersonal skills, Physical stamina, and Self-confidence.

We break down the percentage of Sales/Account Representatives that have these skills listed on their resume here:

  • Sales Goals, 14%

    Executed detailed sales presentations to entrepreneurs and corporate executives, resulting in meeting or exceeding sales goals.

  • Customer Service, 14%

    Provided superior customer service for all personally secured clients and achieved exemplary CRM evidenced by strong repeat business.

  • CRM, 9%

    Implemented and facilitated account changes and requirements; Performed appropriate account activities and duties within CRM.

  • Sales Process, 8%

    Participated in continuing education opportunities with intent to increase qualified customer contacts, enhance relationships and advance sales process.

  • Business Development, 5%

    Developed/implemented marketing promotions and business plans, optimized product visibility and consumer awareness, and increased sales and market share.

  • Product Knowledge, 5%

    Demonstrated and provided product knowledge to customers on company products.

"sales goals," "customer service," and "crm" aren't the only skills we found sales/account representatives list on their resumes. In fact, there's a whole list of sales/account representative responsibilities that we found, including:

  • The most important skills for a sales/account representative to have in this position are interpersonal skills. In this excerpt that we gathered from a sales/account representative resume, you'll understand why: "wholesale and manufacturing sales representatives must be able to work well with many types of people" According to resumes we found, interpersonal skills can be used by a sales/account representative in order to "maintain favorable client relationships through use of negotiation, problem solving skills and effective interpersonal communication. "
  • Another trait important for fulfilling sales/account representative duties is physical stamina. According to a sales/account representative resume, "wholesale and manufacturing sales representatives are often on their feet for a long time and may carry heavy sample products." Here's an example of how sales/account representatives are able to utilize physical stamina: "account management with physical therapy clinics, patients and outside sales representatives. "
  • Self-confidence is also an important skill for sales/account representatives to have. This example of how sales/account representatives use this skill comes from a sales/account representative resume, "wholesale and manufacturing sales representatives must be confident and persuasive when making sales presentations" Read this excerpt from a resume to understand how vital it is to their everyday roles and responsibilities, "attained through heavy cold calling, business strategy, direct marketing campaigns, personal persistence and well-maintained, confidence inspiring relationships. "
  • In order for certain sales/account representative responsibilities to be completed, the job requires the skill "customer-service skills." According to a sales/account representative resume, "wholesale and manufacturing sales representatives must be able to listen to the customer’s needs and concerns before and after the sale." As an example, this snippet was taken directly from a resume about how this skill applies: "forged strong partnerships with individuals ranging from small business owners (growers) to decision-makers within high-profile customers (e.g. "
  • See the full list of sales/account representative skills.

    Before becoming a sales/account representative, 68.8% earned their bachelor's degree. When it comes down to graduating with a master's degree, 5.0% sales/account representatives went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, most sales/account representatives have a college degree. But about one out of every seven sales/account representatives didn't attend college at all.

    Those sales/account representatives who do attend college, typically earn either a business degree or a marketing degree. Less commonly earned degrees for sales/account representatives include a communication degree or a accounting degree.

    When you're ready to become a sales/account representative, you might wonder which companies hire sales/account representatives. According to our research through sales/account representative resumes, sales/account representatives are mostly hired by Anthem, MarketSource, and United Rentals. Now is a good time to apply as Anthem has 98 sales/account representatives job openings, and there are 30 at MarketSource and 15 at United Rentals.

    Since salary is important to some sales/account representatives, it's good to note that they are figured to earn the highest salaries at NetApp, Oracle, and Autodesk. If you were to take a closer look at NetApp, you'd find that the average sales/account representative salary is $135,205. Then at Oracle, sales/account representatives receive an average salary of $127,694, while the salary at Autodesk is $102,964.

    View more details on sales/account representative salaries across the United States.

    Some other companies you might be interested in as a sales/account representative include Novartis, Eli Lilly and Company, and Dell. These three companies were found to hire the most sales/account representatives from the top 100 U.S. educational institutions.

    For the most part, sales/account representatives make their living in the retail and technology industries. Sales/account representatives tend to make the most in the technology industry with an average salary of $65,873. The sales/account representative annual salary in the manufacturing and media industries generally make $55,709 and $54,873 respectively. Additionally, sales/account representatives who work in the technology industry make 35.7% more than sales/account representatives in the retail Industry.

    The three companies that hire the most prestigious sales/account representatives are:

      What Sales Representative And Account Managers Do

      A sales representative/account manager is responsible for supervising client portfolio accounts and maintaining long-lasting relationships with business partners. Sales representatives/account managers meet with existing and potential clients to discuss new services offered by the company, as well as addressing their requests for review. They also handle the account budgets, developing strategic procedures and marketing techniques to improve the brand image in the market, generating more revenues and profits for the business. A sales representative/account manager identifies business opportunities by following trends to provide public demands and interests.

      In this section, we take a look at the annual salaries of other professions. Take sales representative and account manager for example. On average, the sales representative and account managers annual salary is $1,027 lower than what sales/account representatives make on average every year.

      Even though sales/account representatives and sales representative and account managers have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require sales goals, customer service, and sales process in the day-to-day roles.

      As far as similarities go, this is where it ends because a sales/account representative responsibility requires skills such as "crm," "sales support," "relationship building," and "product sales." Whereas a sales representative and account manager is skilled in "powerpoint," "communication," "customer retention," and "market research." So if you're looking for what truly separates the two careers, you've found it.

      On average, sales representative and account managers reach similar levels of education than sales/account representatives. Sales representative and account managers are 2.2% less likely to earn a Master's Degree and 0.1% less likely to graduate with a Doctoral Degree.

      What Are The Duties Of a Consultant And Sales Representative?

      A consultant and sales representative's role is to perform research and analysis to devise strategies for reaching sales targets and optimal services. Aside from providing consultations and business plans, they may also represent the company by reaching out to clients through calls and correspondence. They may offer products and services to secure sales, answer inquiries, and even arrange appointments to discuss and negotiate deals. Furthermore, as a consultant and sales representative, it is essential to build positive relationships with clients in adherence to the company's policies and regulations.

      Now we're going to look at the consultant and sales representative profession. On average, consultants and sales representative earn a $200,050 higher salary than sales/account representatives a year.

      Not everything about these jobs is different. Take their skills, for example. Sales/account representatives and consultants and sales representative both include similar skills like "sales goals," "customer service," and "crm" on their resumes.

      While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that sales/account representative responsibilities requires skills like "sales support," "relationship building," "product sales," and "store management." But a consultant and sales representative might use skills, such as, "communication," "specific needs," "customers needs," and "repeat business."

      Consultants and sales representative may earn a higher salary than sales/account representatives, but consultants and sales representative earn the most pay in the technology industry with an average salary of $265,917. On the other side of things, sales/account representatives receive higher paychecks in the technology industry where they earn an average of $65,873.

      When it comes to the differences in education between the two professions, consultants and sales representative tend to reach similar levels of education than sales/account representatives. In fact, they're 0.1% less likely to graduate with a Master's Degree and 0.1% more likely to earn a Doctoral Degree.

      How a Territory Representative Compares

      A territory representative is responsible for selling the company's goods and services within a designated area, negotiating offers with potential clients, and identifying business opportunities according to market trends and customer demands. Territory representatives analyze the sales performance and strategize techniques to reach sales targets by coordinating with the whole sales team. They must be highly knowledgeable of the products offered by the company to demonstrate features and functionalities and respond to the inquiries and concerns the customers may have.

      The territory representative profession generally makes a higher amount of money when compared to the average salary of sales/account representatives. The difference in salaries is territory representatives making $15,610 higher than sales/account representatives.

      By looking over several sales/account representatives and territory representatives resumes, we found that both roles utilize similar skills, such as "sales goals," "customer service," and "crm." But beyond that the careers look very different.

      As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from sales/account representatives resumes, they are more likely to have skills like "sales support," "account management," "customer relations," and "internet." But a territory representative might have skills like "customer relationships," "food safety," "office staff," and "market share growth."

      Territory representatives are known to earn similar educational levels when compared to sales/account representatives. Additionally, they're 3.0% more likely to graduate with a Master's Degree, and 0.2% more likely to earn a Doctoral Degree.

      Description Of a Territory Sales Representative

      A territory sales representative is responsible for selling goods and services, assisting customers with their inquiries and concerns, and monitoring the assigned area's sales reports. Territory sales representatives coordinate with the rest of the sales team to develop effective marketing strategies and promotional techniques to increase revenues and profitability. Territory sales representatives research current market trends to identify business opportunities to meet consumer demands and widen their services. A territory sales representative must have excellent knowledge of the sales disciplines and principles, managing the market approach to ensure customer satisfaction.

      The fourth career we look at typically earns higher pay than sales/account representatives. On average, territory sales representatives earn a difference of $14,377 higher per year.

      According to resumes from both sales/account representatives and territory sales representatives, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "sales goals," "customer service," and "crm. "

      While some skills are shared by these professions, there are some differences to note. "sales support," "relationship building," "internet," and "outbound calls" are skills that have shown up on sales/account representatives resumes. Additionally, territory sales representative uses skills like pos, tsr, new prospects, and mro on their resumes.

      In general, territory sales representatives make a higher salary in the pharmaceutical industry with an average of $92,269. The highest sales/account representative annual salary stems from the technology industry.

      In general, territory sales representatives reach similar levels of education when compared to sales/account representatives resumes. Territory sales representatives are 1.2% less likely to earn their Master's Degree and 0.2% less likely to graduate with a Doctoral Degree.