Sales administrative coordinator job description

The Sales Coordinator role isn't just your everyday administrative role.Malin's Sales Coordinators are important members of the sales team, supporting our sales representatives and coordinating all sales-related activities such as pre-sales processes, coordinating and preparing proposals and calculating rates to help achieve our targets.

This is an opportunity to join a fun, supportive and highly skilled team while learning sales and marketing principles.
Strong mathematical skills for the calculation of sales projects


Ability to adapt to changing priorities with in a fast pace sales environment and work with different competing requests at one time Professional phone skills; strong Word, Excel, PowerPoint and Outlook skills Adapts quickly to changing environments and requests, fast learner Self-motivated to learn new skills and takes initiative quickly to solve problems and follow up with external/internal customers


Uses creativity to solve problems for sales associates Intuitive to sales associates needs Ability to meet deadlines Exert sound judgment and discretion when communicating with internal/external customers



Duties and Responsibilities:
Ability to do every aspect of the sales cycle in a timely and professional manner, including but not limited to the following: quotes, process new orders both lease and non lease, track shipments and provide administrative support via email and phone.
Quotes/Proposals:


Prepare sales quotes and proposals for sales associates in a timely manner Responsible for the accuracy and completeness of each quote or proposal Responsible for collecting, evaluating and analyzing all the information needed to execute a quote or proposal accurately Communicate any requests or questions to sales associate regarding quote or proposal in a professional courteous manner



Process New Orders or Revisions:



Generate new sales files Prepare new files based on customer's purchase order at the request of the sales associate Insure that all orders are processed according to Malin standards Orders are turned around in 24 hours unless communicated otherwise by management Coordinate and respond to all requests made by sales team in a professional manner Responsible for file accuracy prior to file submission Process file revisions based on the request of the sales associate, customer or order entry Communicate professionally with sales associates and interdepartmentally when changes need to be made Complete changes in a timely manner Submit changes to all parties involved



Provide Sales Administrative Support:



Review any updates, quotes or new orders from previous day to check for accuracy and completeness Communicate with sales associate regarding any customer problems, issues or special requests Be a valuable liaison between sales associate and customer Communicate in a professional, courteous manner when updating sales associate on status of orders Initiate follow up phone calls to vendors and customers on orders recently placed Work closely with sales associate to deliver outstanding C1 customer service to all customers Work to alleviate sales associate's paperwork to ensure he can devote his time to selling Be a valuable liaison between our A/R department and the customer's A/P department Help with outstanding open receivables by providing invoices to customers CRM data management: Entering in prospects, updating client information and providing real time info to sales force when requested by phone or email.



Education/Experience:


High School diploma or GED; some college preferred

Malin is an Equal Opportunity EmployerM/F/Veteran/Disability/Sexual Orientation/Gender Identity

Administrative Coordinator- Sales & Operations
POSITION REPORTS TO: Vice President of Donated Goods Retail

TEAM MEMBERSHIP: o EXECUTIVE o LEADERSHIP o QUALITY ý MANAGEMENT SUPPORT

POSITION PURPOSE

The Administrative Coordinator -Sales and Operations is responsible to perform and coordinate reports, testing, sales, operations, and office activities. Will ensure that information is disseminated appropriately and in a timely manner.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Follow safety policies and procedures ensuring maximum security and protection of all customers and company assets.
Ensure maximum customer satisfaction. Work cooperatively with all consumers, new hires, clients, community groups, store managers and district managers, and other team members to promote the achievement of the company mission. Maintain strict confidentiality of all sensitive information concerning consumers and/or employees.
Provide secretarial, clerical, and administrative support services necessary for the smooth and efficient running of sales and operations divisions. Answer telephone and provide information to callers or routes call appropriately.
Cover the front desk occasionally. Maintains all appropriate documentation for customer complaints.
Assist various departments in meeting deadlines, including the maintenance of all appropriate documentation and participation in special events.
Schedule, coordinate, set up, confirm, attend, and/or participate in department/division meetings, training sessions, record minutes as required.
Establish and maintain various record keeping systems including methods for appropriate follow-up and tracking for: store supplies, new goods, store donations, monthly billing, employee uniforms, divisional sales reports, deleted items report, managers list, store signs, new goods invoicing, check requests, AND report, administration of testing and gathering results.
Assist with assessment testing for new hires/trainees. Send assessment, note scores, follow up for retesting/referrals.
Ordering of supplies on monthly basis, prepare POs for retail orders, processing supply orders to retail locations, track P&G Report.
Advise V.P. of Donated Goods Retail of progress, problems, and new developments on a regular basis. Advise operations management staff of progress, problems, and new developments on a regular basis in regard to ADC team members.
Communicate to managers regarding monthly financials, color rotation calendar, monthly bonus incentive.
Compose and report EMR Report; AND/Janitorial Report.
Advise V.P. Donated Goods Retail of progress, problems, and new developments on a regular basis.
Assist with conducting research and prepare statistical reports.
Assist with conducting research and prepare statistical reports including information for sales and operations board meeting.
Ability to work varied hours/days as business dictates.
All other duties as assigned.

EDUCATION/EXPERIENCE:

An Associate degree in business management or equivalent in closely related fields. A minimum of 2+ years of related experience and/or training or equivalent combination of education and experience. Ability to use Microsoft Office Suite 365, Excel, and other in-house programs.

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to mechanical parts in warehouse facility. The noise level in the work environment is usually moderate.

PHYSICAL ACTIVITIES AND REQUIREMENTS:

FINGER DEXTERITY: The ability to make fast, simple, repeated movements of the fingers, hands and wrists.

TALKING: Talking to others to convey information effectively and to communicate information and ideas in speaking so others will understand.

AVERAGE VISUAL ABILIITES: The ability to see details at close range (within a few feet of the observer). Specific vision abilities required by this job include close vision, distance vision, color, vision, peripheral vision, depth perception and the ability to adjust focus.

PHYSICAL STRENGTH: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand and walk. The employee must frequently lift and/or move up to 30 pounds.

INTENT AND FUNCTION OF POSITION DESCRIPTION

Position descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Supervisors may assign additional functions and requirements as deemed appropriate.

Position descriptions are not intended as and do not create employment contracts. Goodwill Industries of Delaware and Delaware County, maintains its status as an at-will employer.

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Employee Name (Printed) Employee Signature

Careers that Change Lives

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health, and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
Join us to make a lasting impact. We believe that when people from different cultures, genders, and points of view come together, innovation is the result, and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive. Help bring the next generation of life-changing medical technology to patients worldwide.

The Sales Administration Coordinator position supports the field sales staff with revenue management, data reporting, and other key business support priorities. Daily activities may include interaction with sales field teams, internal order support teams, and direct contact with hospital accounts regarding outstanding Purchase Order information.


A Day in the Life

Responsibilities may include the following and other duties may be assigned.

• Establish an effective and collaborative relationship with the field sales team and serve as a liaison between the field and corporate teams.
• Provide field personnel and customers with customized sales and data reports.
• Confirm with field personnel and/or customers that product is properly reflected in applicable ERP system (SAP), for accurate invoicing.
• Communicate with and assist field personnel and/or customers to obtain and apply purchase orders for pending cases.
• Collaborate with internal partners to resolve pricing, inventory, or other issues with bill-only orders.
• Assist customers with obtaining invoices and credit documents as requested.
• Assist with credits or exchanges, collaborating with field personnel and finance to ensure timely resolution.
• Research, track, and provide resolution relating to freight, carrier, or other issues.
• Facilitate status updates as necessary for customers regarding warranty credits.
• Monitor and communicate with the field team when a product has not been registered.
• Verify and correct territory assignments within Medtronic's SAP system.
• Review and update alignments for implanter assignments.
• Possess comprehensive knowledge of Medtronic products, services, and cross-functional teams.
• Contribute innovative ideas that lead to positive business results and process improvements.
• Maintain customer relationships to increase and maintain Medtronic's competitive advantage.
• Support and manage other duties as assigned.

Must Have: Minimum Requirements

• High School Diploma or GED with 2+ years of customer service, call center or administrative support experience

Nice to Have

• Fluent in Microsoft Outlook/Word/Excel/PowerPoint/Teams/etc.
• Proficient computer navigation skills: the ability to work in multiple applications simultaneously.
• Self-motivated and proactive in addressing issues; problem solver.
• Team player capable of interacting with a broad range of personalities, styles, and preferences.
• Strong work ethic and customer service mentality
• Works well under pressure in a dynamic environment
• Excellent communication skills, both written and verbal
• Previous Medtronic experience
• Knowledge within Medtronic ERP system (SAP), Medtronic Connect, Medtronic mStar Global Sales Reporting, etc.
• Strong interpersonal relationships and capacity to influence all levels of an organization.
• 5+ years of administrative support experience
• AA/BA/BS degree

About Medtronic


Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future.


Physical Job Requirements


The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)