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Sales administrator skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Dr. Anna Frank,

Linda Hajec

Below we've compiled a list of the most critical sales administrator skills. We ranked the top skills for sales administrators based on the percentage of resumes they appeared on. For example, 37.4% of sales administrator resumes contained customer service as a skill. Continue reading to find out what skills a sales administrator needs to be successful in the workplace.

15 sales administrator skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how sales administrators use customer service:

Interfaced with Customer Service Representatives and Operations Management to resolve order transmission issues and coordinate laptop upgrades and software enhancement patches.
Demonstrated excellent customer service skills and versatility by simultaneously providing customer support to various business units within QUALCOMM.

2. Sales Support

Sales support refers to a variety of functions that help sales reps focus on selling and closing deals. Sales support performs a variety of tasks that result in faster sales cycles, lower costs, and higher revenue. Sales support tasks include interviewing and tracking sales leads, matching offers to sales packages, monitoring sales and sales team performance, collecting sales data, providing training and customer service, and managing customers.

Here's how sales administrators use sales support:

Provided sales support for the Western Regional Sales Manager representing companies providing professional electronics products and related technology services.
Provided efficient administrative sales support to District Managers, Sales Representatives, Clinical Specialists and Administrative Assistants.

3. PowerPoint

Here's how sales administrators use powerpoint:

Executed administrative duties including correspondence, travel arrangements, PowerPoint presentations for Regional Meetings.
Designed PowerPoint presentations and marketing collateral for potential clients and marketing seminars.

4. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how sales administrators use data entry:

Assisted Purchasing Manager with operating the inventory control system including data entry and reconciling receiving documents to system generated reports.
Performed data entry of sales and customer requests following multiple division protocols to ensure individual division requirements are met.

5. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how sales administrators use crm:

Coordinate customer account administration such as licensing, customer approval and Customer Relationship Management (CRM) data maintenance.
Processed all contract information into internal CRM database (Microsoft Dynamics) database and distributed contracts for implementation.

6. Salesforce

Salesforce is an American cloud-based software company based in San Francisco, California. This company provides customer relationship management services that enable the customers to be closer to the company. It gives the company detailed information about each customer, including marketing, sales, commerce, and services. Salesforce also helps market a product to attract more buyers, and helps win more customers by targeting the right audience.

Here's how sales administrators use salesforce:

Design and develop User Interfaces for SalesForce users as per requirements.
Utilized Microsoft Office, Oracle, Outlook and SalesForce platforms.

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7. Purchase Orders

Here's how sales administrators use purchase orders:

Verify through individual retail contracts all deductions specified to each customer and honor the agreement on each individual invoice/purchase order.
Processed product orders, following company and customer requirements determined by purchase orders and terms and conditions received.

8. Team Support

Here's how sales administrators use team support:

Key responsibilities included coordination of international and domestic sales & VIP events, sales team support collateral and sales inventory management.
Serve as the liaison to Hilton corporate and hotels, as well as customer segments and verticals for the team supported.

9. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how sales administrators use logistics:

Managed logistics for large and complex equipment deliveries, overseeing domestic and international traffic to ensure compliance with multiple government regulations.
Managed distributor accounts including inventory management, allocations, and communicating internally with purchasing, logistics, finance and shipping departments.

10. Custom Tabs

Here's how sales administrators use custom tabs:

Worked on creating lead forms, custom tabs, managing work flow and assigning tasks based on the user requirements.
Added new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports.

11. Order Entry

Order Entry is the term used to describe and refer to the process of and steps necessary in order to log a customer's order in a company's or organization's order filing systems.

Here's how sales administrators use order entry:

Oversee order completion process from placement of order through delivery including order entry, purchasing, invoicing and delivery arrangements.
Supported external and internal sales channels providing promotional direction to decrease order entry errors and increase installs.

12. Sales Orders

Sales orders, also called an "SO," refer to a document prepared by the seller and given to the customer. This document clarifies and confirms the product purchased, including specific details about the product like size, quantity, color, and price. Information pertaining to the shipping and payment of the goods is also commonly found on a sales order.

Here's how sales administrators use sales orders:

Ensured accurate and timely order generation by collecting and submitting all documentation required for sales orders.
Entered sales orders and coordinated with Production to ensure accuracy of delivery.

13. Expense Reports

Here's how sales administrators use expense reports:

Maintained current and accurate customer files and contact information and provided support for travel arrangements of managers and accompanying expense reports.
Audited expense reports and coded department invoices for accounting, guaranteeing timely reimbursements and accurate numbers for budgets.

14. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how sales administrators use hr:

Attended to all HR needs, new hire, benefits, disciplinary situations, payroll, vacation tracking, 401K etc.
Communicated any data necessary for new hires and terminations such as HR Benefits, WGPS, 401K and verification of I9.

15. Sales Process

Here's how sales administrators use sales process:

Managed end to end sales process including quote administration, opportunity management, contract submission and renewal processing.
Led project to set up Germany/European operations, developing global admin/inside sales processes and training all staff

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What skills help Sales Administrators find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on sales administrator resumes?

Dr. Anna Frank

Exercise Science, DePaul University

First, a degree from a highly respected university. Our graduates have been highly sought after. Experience working with a variety of individuals in a variety of settings is significant. Future professionals must then be committed to social justice, how are explicit in supporting the health and recreational needs of ALL individuals, not just those who can purchase a Peloton.

What technical skills for a sales administrator stand out to employers?

Linda Hajec

Assistant Teaching Professor of Accounting, Associate Chair, Student Recruitment, Retention and Outreach, Penn State Behrend

I think the basics are still important - the feedback from employers still says that they want to see excellent skills in Excel - but if we are talking about changes as a result of the pandemic, job candidates that can also show a comfort level with remote meeting software will feel more natural and less awkward going forward. If you are going to meet on Zoom, make sure you know where to find the features on the screen and if you need to, practice with someone who knows you are just needing to mess around with the settings.

The last thing you would want to do is accidentally exit your interview halfway through because you didn't know where the "share screen" button was. Being familiar with other online collaboration software such as Teams or GoogleDocs is important, too. Even companies that are not working 100% remote are finding great use for these kind of sites, even just to house documents such as policy manuals that they want to share with a group of employees. The fact that a group can work together an collaborate asynchronously is a reality that many companies had not faced before, so the employee needs to be prepared to remember to follow up on team projects instead of waiting for a meeting to see where everything stands.

Do you want to know more?

List of sales administrator skills to add to your resume

The most important skills for a sales administrator resume and required skills for a sales administrator to have include:

Customer Service
Sales Support
PowerPoint
Data Entry
CRM
Salesforce
Purchase Orders
Team Support
Logistics
Custom Tabs
Order Entry
Sales Orders
Expense Reports
HR
Sales Process
Administrative Tasks

Office Equipment
Email Alerts
Sales Reps
Travel Arrangements
Customer Accounts
Dashboards
Order Processing
Trade Shows
Business Development
Customer Orders
POS
Customer Inquiries
Customer Support
Sales Data
Workflow Rules
Custom Objects

Customer Complaints
Sales Presentations
SFDC
Event Planning
Sales Contracts
Conference Calls
Approval Processes
RFP
Sandbox
HTML
Validation Rules
RMA
A/R
Inventory Control

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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