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Sales and leasing consultant skills for your resume and career

Updated January 8, 2025
4 min read
Quoted experts
Lynn McKee,
Ray Calnan Ph.D.
Sales and leasing consultant example skills
Below we've compiled a list of the most critical sales and leasing consultant skills. We ranked the top skills for sales and leasing consultants based on the percentage of resumes they appeared on. For example, 24.3% of sales and leasing consultant resumes contained customer service as a skill. Continue reading to find out what skills a sales and leasing consultant needs to be successful in the workplace.

15 sales and leasing consultant skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how sales and leasing consultants use customer service:
  • Used the skills required to analyze customers' needs and wants Prepared all credit verification and documentation Provided excellent customer service
  • Have successfully achieved or exceeded manufactures required level of customer service requirements and dealerships sales quotas.

2. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how sales and leasing consultants use product knowledge:
  • Demonstrated automotive product knowledge, financial services/contracts knowledge, negotiating, closing skills and excellent delivery of the automotive buying experience.
  • Remain updated on product knowledge and seek opportunities to consistently learn and train and educate customers through detailed explanations and/or demonstrations.

3. Automotive Sales

Here's how sales and leasing consultants use automotive sales:
  • Learned automotive sales process and within 3 months became a valued member of the sales team.
  • Served as an Automotive Sales Consultant processing necessary paperwork for sale of old and new vehicles.

4. Toyota

Here's how sales and leasing consultants use toyota:
  • Team leader for Toyota Signature Process involved in mapping dealership processes and continuous improvement.
  • Developed long-term relationships with Lexus clientele in which transitioned into success at Toyota.

5. Honda

Here's how sales and leasing consultants use honda:
  • Completed certifications in all areas of Honda in order to obtain dealership bonuses from COSL (Council of Sales Leadership).
  • Attained 100% client satisfaction on post-experience surveys administered by Honda Automotive, even on clients who purchased elsewhere.

6. CSI

CSI stands for crime scene investigator. This position is responsible for processing the evidence gathered at the scene of a crime, such as fingerprints, fibers, and any DNA found on site. Crime scene investigators only manage the extraction of evidence and are not responsible for any scientific analysis performed on the evidence.

Here's how sales and leasing consultants use csi:
  • Perfect attendance Perfect CSI score File clear from any disciplinary actions never short from monthly or quarterly goals.
  • Provide post-sales support to customers which increased referral sales as well CSI (Customer Survey Index).

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7. Test Drive

Here's how sales and leasing consultants use test drive:
  • Presented vehicles, conducted test drives, finalized credit applications, and processed transaction paperwork
  • Demonstrated automobiles by explaining characteristics, capabilities, features and taking test drives.

8. Building Rapport

Here's how sales and leasing consultants use building rapport:
  • Developed buyers by building rapport and constructing needs analysis of customer's requirements and interests.
  • Provided exceptional customer service to clients while building rapport in order to accommodate future sales.

9. Customer Accounts

Here's how sales and leasing consultants use customer accounts:
  • Fostered team collaboration while assisting Customer Accounts Department in renewal of lease agreements; directly engaged with customers regarding renewals.
  • Conducted weekly audits on inventory levels and all customer accounts, verifying compliance to company and industry regulations.

10. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how sales and leasing consultants use sales floor:
  • Worked to assist sales team in processing and verification of order forms and assisted on sales floor during high customer traffic.
  • Handle the tasks of assisting customers on the sales floor by locating automotive products and handling queries regarding each vehicle type.

11. Sales Training

Here's how sales and leasing consultants use sales training:
  • Participated in 6-week intensive Automotive Profit Builders sales training course.
  • Top 2% of sales for 15 consecutive months * Designed and implemented sales training for new hires

12. Repeat Business

Repeat business refers to customers who repeatedly keep coming back to do business with one specific company. Some ways to receive repeat business involve offering personalised customer service, starting a loyalty program, giving out coupons, and offering freebies. These customers are considered loyal brand ambassadors who are responsible for creating good word of mouth for the business.

Here's how sales and leasing consultants use repeat business:
  • Utilize company owner follow-up system that encourages repeat and referral business and contribute to customer satisfaction and capture repeat business.
  • Continue to provide excellent customer service to all customers ensuring repeat business and positive company image.

13. Nissan

Here's how sales and leasing consultants use nissan:
  • Performed vehicle demonstrations at various Nissan sponsored events in addition to participating in various auto shows.
  • Completed Nissan certification requirements within one week.

14. Gross Profit

Here's how sales and leasing consultants use gross profit:
  • Implemented guides for additional gross profit opportunities.
  • Ranked number (1) of (50) sales & leasing consultants for the highest gross profit and closing ratios.

15. Chevrolet

Here's how sales and leasing consultants use chevrolet:
  • Certified Chevrolet product specialist and expert at negotiations.
  • Ford Sales certified training; Chrysler, Dodge, Jeep, RAM Sales certified and Chevrolet Sales certified.
top-skills

What skills help Sales And Leasing Consultants find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on sales and leasing consultant resumes?

Lynn McKeeLynn McKee LinkedIn profile

Lecturer, Georgia State University

From entry-level grads, employers are looking for hard skills, like Argus certification, proven Excel skills and CoStar proficiency. Some experience from internships is also important to get a grad over the "no CRE experience" hurdle.

What hard/technical skills are most important for sales and leasing consultants?

Ray Calnan Ph.D.

Associate Professor of Real Estate, Director of Learning Assurance, California State University, Northridge

Residential is mostly focused on communication (not just email and text, but conversation virtually, in-person, and phone). Understanding social media, marketing, virtual tours, etc. Commercial uses these skills in addition to financial analysis, valuation, and market research.

What sales and leasing consultant skills would you recommend for someone trying to advance their career?

Derrek SchartzDerrek Schartz LinkedIn profile

Senior Lecturer, Website

To maximize your total income in sales one must always be learning and growing. Improving their knowledge, skills, and abilities particularly in light of the disruptions beginng to occur, such as AI, digitization, and others.

What type of skills will young sales and leasing consultants need?

Dave BuntonDave Bunton LinkedIn profile

President, The Appraisal Foundation

Appraisers are self-starters and good communicators. They have to be tech-savvy and motivated to solve problems. They also need to be organized and analytical to deliver the end product to their client.
Do you want to know more?
Read more about what experts have to say about sales and leasing consultant

List of sales and leasing consultant skills to add to your resume

Sales and leasing consultant skills

The most important skills for a sales and leasing consultant resume and required skills for a sales and leasing consultant to have include:

  • Customer Service
  • Product Knowledge
  • Automotive Sales
  • Toyota
  • Honda
  • CSI
  • Test Drive
  • Building Rapport
  • Customer Accounts
  • Sales Floor
  • Sales Training
  • Repeat Business
  • Nissan
  • Gross Profit
  • Chevrolet
  • Customer Relations
  • Cold Calls
  • Vehicle Sales
  • Referral Business
  • Car Sales
  • Strong Negotiation
  • Payment Options
  • Chrysler
  • Hyundai
  • Subaru
  • Customer Satisfaction
  • Necessary Paperwork
  • Sales Objectives
  • Lexus
  • Customer Retention
  • Buick
  • Increase Sales
  • Sales Campaigns
  • Optional Equipment
  • Volkswagen
  • Sales Contracts
  • Jeep
  • GMC
  • Lead Management
  • Sales Process
  • Sales Consultants
  • Customer Inquiries
  • Customer Complaints
  • Aaron
  • Lease Agreements
  • Credit Applications
  • Mazda
  • Competitive Models

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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