Sales and operations manager resume examples from 2025
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How to write a sales and operations manager resume
Craft a resume summary statement
Your resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to writing the most important 2-4 sentences of your resume:
Step 1: Mention your current job title or the role you're pursuing.
Step 2: Include your years of experience in sales and operations manager-related roles. Consider adding relevant company and industry experience as relevant to the job listing.
Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.
Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.
These four steps should give you a strong elevator pitch and land you some sales and operations manager interviews.Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.
List the right project manager skills
Many resumes are filtered out by hiring software before a human eye ever sees them. A robust Skills section can let recruiters (and bots) know you have the skills to do the job. Here is how to make the most of your skills section:
- You often need to include the exact keywords from the job description in your resume. Look at the job listing and consider which of the listed skills you have experience with, along with related skills.
- Include as many relevant hard skills and soft skills as possible from the listing.
- Use the most up to date and accurate terms. Don't forget to be specific.
Here are example skills to include in your “Area of Expertise” on a sales and operations manager resume:
- Sales Operations
- Customer Service
- Salesforce
- CRM
- Sales Process
- Project Management
- Process Improvement
- Sales Organization
- Sales Management
- Product Knowledge
- Strong Analytical
- Logistics
- Business Operations
- Customer Satisfaction
- Sales Performance
- Revenue Growth
- Account Management
- Business Development
- Sales Support
- Inventory Control
- Sales Training
- Lead Management
- Sales Strategies
- Sales Reps
- Human Resources
- Payroll
- Sales Reports
- Business Processes
- Direct Reports
- ROI
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How to structure your work experience
A work experience section is a vital part of your resume because it shows you have the experience to succeed in your next job.
- Put your most recent experience first. Prospective employers care about your most recent accomplishments the most.
- Put the job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
- Include only recent, relevant jobs. This means if you're a fairly experienced worker, you might need to leave off that first internship or other positions in favor of highlighting more pertinent positions.
How to write sales and operations manager experience bullet points
Your resume is your chance to show your biggest accomplishments. Don't just list your job responsibilities, instead take the opportunity to show why you're really good at what you do. Here is how you do that:
- Start with strong action verbs like managed, spearheaded, created, etc. Your goal is to show what you did and verbs will help demonstrate your contributions.
- Use numbers to quantify your achievements. Did you save time with a new report? Increase revenue? How large was the team you managed?
- Keep it concise. You're highlighting your achievements. Consider if all details you are sharing are relevant, or can be written more efficiently.
Here are examples from great sales and operations manager resumes:
Work history example #1
Sales And Operations Manager
Macy's
- Developed operating budget for payroll and expenses.
- Served as in-store liaison representing corporate interests and in-house leased businesses.
- Facilitated meetings focused on analyzing quality of service, customer interactions and adherence to policies & procedures.
- Strengthened attendance among associates through positive encouragement.
- Achieved DSM of the Fall Season 2004.
Work history example #2
Customer Service Manager
Burlington
- Managed the overall execution of all operations and receiving Store Operating Procedures.
- Supervised Customer Service Supervisors, Receiving Supervisor, Accounting Room Auditor and Seasonal Layaway Support.
- Managed payroll, scheduling, reports, email, inventory, while maintain of customer service.
- Located and recovered lost, expired, and cancelled layaways to prevent shortage and ensure customer satisfaction.
- Supervised associate customer service training and communication efforts through participating in morning rallies and utilizing the service bulletin board.
Work history example #3
Sales And Operations Manager
AutoZone
- Assisted with training and developing commercial drivers, commercial specialist, and other AutoZoners as directed by the SM or DM.
- Represented Autozone in Outside Sales efforts.
- Maintained a safe working environment while ensuring AutoZoners were implementing those practices including PPE (Personal Protective Equipment).
- Managed and audited payroll to ensure weekly submissions were accurate Facilitated daily meetings to strategically plan for sales and revenue projections
- Performed store openings and closings to include reconciliation of cash register transactions and deposits.
Work history example #4
Sales And Operations Manager
AT&T
- Established and monitored staffing work schedules to effectively manage payroll expenses.
- Established 24x7 Billing Operations using industry based applications, including daily billing/rating procedures effectively managing and tracking 100million+ trans/day.
- Conducted internal database and external Internet searches to find needed information to disseminate.
- Developed, implemented, and evaluated local sales incentive programs for sales representatives.
- Marketed and sold network service encompassing internet access, voice, data, website development and e-commerce applications.
Zippia’s AI can customize your resume for you.
Add an education section to your resume
The education section should display your highest degree first.
Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries for resumes:
Bachelor's Degree in business
Ohio State University, Columbus, OH
2002 - 2005
Bachelor's Degree in business
University of Maryland - College Park, College Park, MD
2003 - 2006
Highlight your sales and operations manager certifications on your resume
If you have any additional certifications or education-like achievements, add them to the education section.
Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.
Here are some of the best certifications to have on sales and operations manager resumes:
- Certified Sales Professional (CSP)
- Sales Management
- Professional Certified Marketer (PCM)
- Project Management Professional (PMP)
- Certified Manager Certification (CM)
- Certified Management Accountant (CMA)
- International Accredited Business Accountant (IABA)
- Certified Professional, Life and Health Insurance Program (CPLHI)
- Automotive Sales Professional
- Certified Economic Developer (CEcD)