Automatically apply for jobs with Zippia

Upload your resume to get started.

Sales and receiving associate skills for your resume and career

Updated January 8, 2025

4 min read

Quoted expert

Meegan Feori Ph.D.

Below we've compiled a list of the most critical sales and receiving associate skills. We ranked the top skills for sales and receiving associates based on the percentage of resumes they appeared on. For example, 29.4% of sales and receiving associate resumes contained customer service as a skill. Continue reading to find out what skills a sales and receiving associate needs to be successful in the workplace.

15 sales and receiving associate skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how sales and receiving associates use customer service:

Provide excellent customer service by answering questions and providing product knowledge; includes assisting with decorating ideas and product recommendations.
Provided customer service, positive interaction with customers and co-workers and performed other duties as assigned.

2. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how sales and receiving associates use sales floor:

Assembled/Repaired various merchandise/displays for sales floor.
Ensured the product offers in the store were made available to customers by assisting with deliveries and replenishing the sales floor.

3. Electric Pallet Jack

Here's how sales and receiving associates use electric pallet jack:

Utilize merchandise moving equipment such as electric pallet jack, order picker and fork lift.
Operated warehouse equipment including forklift, reach truck, electric pallet jack, etc.

4. Load Trucks

Here's how sales and receiving associates use load trucks:

Load and unload trucks from receiving throughout the store to ensure the store is stocked and ready for each business day.
Unload trucks, put away merchandise, cash out customers, answerphones, general cleaning/maintenance

5. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how sales and receiving associates use product knowledge:

Developed extensive product knowledge, business skills, customer relations, and understanding of health and vitamin industry.
Provide emphasis on department, product knowledge, and knowing related items to sell an entire project.

6. Delivery Truck

Here's how sales and receiving associates use delivery truck:

Received large shipments from delivery trucks and moved merchandise throughout warehouse facility.
Offloaded delivery trucks, verified materials and performed receiving transactions.

Choose from 10+ customizable sales and receiving associate resume templates

Build a professional sales and receiving associate resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your sales and receiving associate resume.

7. Stock Room

A stock room is a room where a company's goods are stored. It is a room where products or materials are kept until they are needed: Less stock is kept on the shop floor and more in the stockroom.

Here's how sales and receiving associates use stock room:

Maintain an organized & efficient stock room for easy access to products.
Transitioned into the stock room to be trained in receiving.

8. Inventory Control

Here's how sales and receiving associates use inventory control:

Operated POS system to process data for incoming product while cross-referencing materials against inventory controls to ensure product replenishment.
Maintained accurate sales records for inventory control purposes and received incoming shipments while assisting with unloading procedures.

9. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how sales and receiving associates use pos:

Operated POS systems for all departments store wide.
Handled pos system and transactions; draw was always perfect.

10. Stock Shelves

To "stock shelves" is referred as the process of putting the supplies on the shelves in the store. It is important to stock the shelves timely as empty shelves can cost a business too much.

Here's how sales and receiving associates use stock shelves:

Stock shelves, organize back stock, find product, inventory quantities via computer system, assist customers.
Help keep the store orderly by taking the initiative to stock shelves and merchandise when needed.

11. Sales Associates

Here's how sales and receiving associates use sales associates:

Manage safe verification, distribute cash bags, random audits on sales associates, cash handling procedures, and store deposits.
Fill in for sales associates when they are absent, assisting customers in choosing items and making purchases.

12. Customer Orders

Here's how sales and receiving associates use customer orders:

Processed customer orders and checked for accuracy.
Answered Telephones; Took customer orders; Rang registers; Stocked; Prepared balloon arrangements; Received supplies; Check in supplies

13. Floor Stock

Floor Stock refers to inventory items that are reserved for the purpose of replacing items that are on the shelves of the main floor of a store when they are exhausted. They are usually reserved at the storage area of any shop and are only needed when the products in the main room have been bought up by customers. In the pharmaceutical industry, it refers to the supply of drugs that have been sent to those in need of it after being prescribed.

Here's how sales and receiving associates use floor stock:

Processed and replenishing merchandise and monitoring floor stock.
Assisted in processing and replenishing new merchandise; monitor floor stock daily.

14. Customer Complaints

Here's how sales and receiving associates use customer complaints:

Demonstrated effective and persuasive skills as a sales and customer service representative by resolving customer complaints effectively and timely.
Handled customer returns and merchandise exchanges efficiently, solving customer complaints follow procedures and document each transaction.

15. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how sales and receiving associates use loss prevention:

Analyzed and tracked loss prevention through leakage and theft.
Follow all loss prevention and safety policies and procedures.

5 Sales And Receiving Associate resume examples

Build a professional sales and receiving associate resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 5+ resume templates to create your sales and receiving associate resume.

Create my resume

Build a professional resume in minutes using this template.

What skills help Sales And Receiving Associates find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What sales and receiving associate skills would you recommend for someone trying to advance their career?

Meegan Feori Ph.D.

Associate Professor, San Diego Mesa College

My recommendation is to combine your interests and career goals. For example, if you are an avid rock climber, you could apply for an internship with the North Face or start a retail position at an REI near Red Rock, Nevada, a place known for excellent rock climbing. If relocating for your gap year is not possible, then seek out a local option such as working at the nearby climbing gym. Customers are crucial to the fashion industry, enhancing your customer service skills during your gap year will benefit you. You could apply to be a Stitch Fix stylist, a boutique, or a non-profit resale salesperson. Even customer service jobs outside of the fashion industry will build experiences that will enhance your abilities to design, produce, or sell amazing products. Another option is to pursue an entrepreneurial venture. Dedicating yourself to creating an influential Instagram account, podcast, or YouTube channel could showcase your skills and build your network. Opening a Poshmark, Depop, Teespring, Etsy, or another digital retail store could let you apply your skills. Finally, keep investing in yourself through learning. There are many massive open online courses and community college offerings that could further your career.

Do you want to know more?

List of sales and receiving associate skills to add to your resume

The most important skills for a sales and receiving associate resume and required skills for a sales and receiving associate to have include:

Customer Service
Sales Floor
Electric Pallet Jack
Load Trucks
Product Knowledge
Delivery Truck
Stock Room
Inventory Control
POS
Stock Shelves
Sales Associates

Customer Orders
Floor Stock
Customer Complaints
Loss Prevention
Computer System
Cycle Counts
Inventory Management
Customer Inquiries
Stock Merchandise
Quality Customer Service
Store Merchandise

Customer Care
Credit Card Transactions
Retail Sales
Process Merchandise
Cash Drawers
Customer Assistance
FedEx
Customer Relations
Depot
Product Displays
Unload Merchandise

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse office and administrative jobs