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Become A Sales And Service Associate

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Working As A Sales And Service Associate

  • Performing for or Working Directly with the Public
  • Selling or Influencing Others
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Communicating with Persons Outside Organization
  • Deal with People

  • Unpleasant/Angry People

  • $21,780

    Average Salary

What Does A Sales And Service Associate Do

Retail sales workers include both those who sell retail merchandise, such as clothing, furniture, and cars, (called retail salespersons) and those who sell spare and replacement parts and equipment, especially car parts (called parts salespersons). Both types of workers help customers find the products they want and process customers’ payments.

Duties

Retail sales workers typically do the following:

  • Greet customers and offer them assistance
  • Recommend merchandise based on customers’ wants and needs
  • Explain the use and benefit of merchandise to customers
  • Answer customers’ questions
  • Show how merchandise works, if applicable
  • Add up customers’ total purchases and accept payment
  • Inform customers about current sales, promotions, and policies about payments and exchanges

The following are examples of types of retail sales workers:

Retail salespersons work in stores where they sell goods, such as books, cars, clothing, cosmetics, electronics, furniture, lumber, plants, shoes, and many other types of merchandise.

In addition to helping customers find and select items to buy, many retail salespersons process the payment for the sale, which typically involves operating cash registers.

After taking payment for the purchases, retail salespersons may bag or package the purchases.

Depending on the hours they work, retail salespersons may have to open or close cash registers. This includes counting the money in the register and separating charge slips, coupons, and exchange vouchers. They may also make deposits at a cash office.

For information about other workers who receive and disburse money, see the profile on cashiers.

In addition, retail salespersons may help stock shelves or racks, arrange for mailing or delivery of purchases, mark price tags, take inventory, and prepare displays.

For some retail sales jobs, particularly those involving expensive and complex items, retail sales workers need special knowledge or skills. For example, those who sell cars must be able to explain the features of various models, manufacturers’ specifications, different types of options on the car, financing available, and the details of associated warranties.

In addition, retail sales workers must recognize security risks and thefts and understand their organization’s procedures for handling thefts—procedures that may include notifying security guards or calling police.

Parts salespersons sell spare and replacement parts and equipment, especially car parts. Most work in either automotive parts stores or automobile dealerships. They take customers’ orders, inform customers of part availability and price, and take inventory.

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How To Become A Sales And Service Associate

Typically, there are no formal education requirements for retail sales workers. Most receive on-the-job training, which usually lasts a few days to a few months.

Education

Although retail or parts sales positions usually have no formal education requirements, some employers prefer applicants who have a high school diploma or equivalent, especially employers who sell technical products or “big-ticket” items, such as electronics or cars.

Training

Most retail sales workers receive on-the-job training, which usually lasts a few days to a few months. In small stores, an experienced employee often trains newly hired workers. In large stores, training programs are more formal and usually conducted over several days.

During training sessions, topics often include customer service, security, the store’s policies and procedures, and how to operate the cash register.

Depending on the type of product they are selling, employees may be given additional specialized training. For example, salespersons working in cosmetics get instruction on the types of products the store offers and for whom the cosmetics would be most beneficial. Likewise, those who sell computers may be instructed on the technical differences between computer products.

Because providing exceptional service to customers is a priority for many employers, employees often get periodic training to update and refine their skills.

Advancement

Retail sales workers typically have opportunities to advance to supervisory or managerial positions. Some employers want candidates for managerial positions to have a college degree.

As sales workers gain experience and seniority, they often move into positions that have greater responsibility and may be given their choice of departments in which to work. This opportunity often means moving to positions with higher potential earnings and commissions. The highest earnings potential usually involves selling “big-ticket” items—such as cars, jewelry, furniture, and electronics. These positions often require workers with extensive knowledge of the product and an excellent talent for persuasion.

Important Qualities

Customer-service skills. Retail sales workers must be responsive to the wants and needs of customers. They should explain the product options available to customers and make appropriate recommendations.

Interpersonal skills. A friendly and outgoing personality is important for these workers because the job requires almost constant interaction with people. 

Math skills. Retail sales workers must have the ability to calculate price totals, discounts, and change owed to customers.

Persistence. A large number of attempted sales may not be successful, so sales workers should not be discouraged easily. They must start each new sales attempt with a positive attitude.

Selling skills. Retail sales workers must be persuasive when interacting with customers. They must clearly and effectively explain the benefits of the merchandise.

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Sales And Service Associate jobs

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Sales And Service Associate Career Paths

Sales And Service Associate
Personal Banker Branch Manager General Manager
Account Manager
5 Yearsyrs
Personal Banker Assistant Branch Manager
Branch Manager
6 Yearsyrs
Account Executive Sales Manager
Business Development Manager
9 Yearsyrs
Branch Manager Account Executive Sales Manager
Director Of Sales
10 Yearsyrs
Account Manager Sales Manager Director Of Sales
Director Of Sales And Marketing
9 Yearsyrs
Account Manager Senior Account Manager Account Executive
District Sales Manager
7 Yearsyrs
Assistant Branch Manager Branch Manager
General Manager
7 Yearsyrs
Account Executive Sales Consultant Sales Manager
General Sales Manager
8 Yearsyrs
Assistant Property Manager Office Manager Sales Consultant
Internet Sales Manager
6 Yearsyrs
Assistant Property Manager Property Manager District Manager
Market Manager
7 Yearsyrs
Specialist Account Manager
National Account Manager
8 Yearsyrs
Relationship Banker Assistant Branch Manager Branch Manager
Regional Manager
8 Yearsyrs
Service Representative Account Executive Sales Manager
Regional Sales Manager
9 Yearsyrs
Service Associate Specialist Account Manager
Relationship Manager
6 Yearsyrs
Service Associate Service Representative Account Manager
Sales Account Manager
6 Yearsyrs
Specialist Operations Manager Account Executive
Sales And Marketing Manager
6 Yearsyrs
Assistant Branch Manager Office Manager Account Manager
Sales Manager
5 Yearsyrs
Service Representative Account Manager
Senior Account Manager
7 Yearsyrs
Branch Manager General Manager Account Executive
Territory Manager
7 Yearsyrs
Relationship Banker Banker Branch Manager
Territory Sales Manager
7 Yearsyrs
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Average Length of Employment
Sales Person 2.2 years
Sales Consultant 2.2 years
Service Associate 2.1 years
Sales Clerk 2.0 years
Phone Sales 1.8 years
Sales Associate 1.6 years
Attendant Sales 1.6 years
Top Employers Before
Teller 9.4%
Cashier 6.7%
Internship 5.0%
Manager 3.6%
Server 2.7%
Top Employers After
Manager 4.6%
Cashier 3.4%
Teller 3.3%
Internship 3.3%
Specialist 2.8%
Server 2.7%

Sales And Service Associate Demographics

Gender

Female

56.1%

Male

42.1%

Unknown

1.8%
Ethnicity

White

77.2%

Hispanic or Latino

13.1%

Asian

7.3%

Unknown

1.8%

Black or African American

0.6%
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Languages Spoken

Spanish

62.7%

German

3.9%

French

3.9%

Mandarin

3.9%

Chinese

3.3%

Portuguese

2.6%

Carrier

2.6%

Hindi

2.6%

Italian

2.6%

Urdu

2.0%

Cantonese

2.0%

Polish

2.0%

Bengali

1.3%

Irish

0.7%

Vietnamese

0.7%

Turkish

0.7%

Armenian

0.7%

Lakota

0.7%

Korean

0.7%

Thai

0.7%
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Sales And Service Associate Education

Schools

University of Phoenix

17.6%

Liberty University

7.4%

Strayer University

5.4%

University of Central Florida

5.4%

University of Houston

4.9%

Southern New Hampshire University

4.9%

George Mason University

4.4%

Northern Virginia Community College

4.4%

Montgomery College

3.9%

Glendale Community College

3.9%

Webster University

3.9%

Pennsylvania State University

3.9%

Western Governors University

3.9%

Towson University

3.9%

Utah State University

3.9%

University of North Carolina at Charlotte

3.9%

Grand Canyon University

3.9%

California State University - East Bay

3.4%

Ashford University

3.4%

Ohio State University

3.4%
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Majors

Business

33.2%

Accounting

6.3%

Psychology

6.3%

Communication

6.0%

Marketing

5.7%

Finance

5.6%

Criminal Justice

4.5%

Management

4.2%

General Studies

3.6%

English

3.1%

Political Science

3.1%

Health Care Administration

2.8%

Liberal Arts

2.5%

Computer Science

2.1%

Education

2.1%

Human Resources Management

2.0%

Nursing

1.8%

Kinesiology

1.7%

Economics

1.7%

Graphic Design

1.7%
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Degrees

Bachelors

44.0%

Other

26.7%

Associate

13.3%

Masters

8.3%

Certificate

5.6%

Diploma

0.9%

Doctorate

0.8%

License

0.4%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Sales And Service Associate Salaries

Job Title Company Location Start Date Salary
Financial Services Sales Associate J. Safra Asset Management Corporation New York, NY Feb 28, 2014 $75,000
Financial Services Sales Associate Safra National Bank of New York New York, NY Apr 01, 2011 $60,000
Financial Services Sales Associate Safra Asset Management Corporation New York, NY Apr 01, 2011 $60,000
Financial Services Sales Associate Safra Asset Managemenet Corporation New York, NY Apr 01, 2011 $60,000
Financial Services Sales Associate Safra Asset Management Corporation New York, NY Mar 01, 2011 $60,000
Financial Services Sales Associate Safra National Bank of New York New York, NY Sep 05, 2012 $50,088
Financial Services Sales Associate Safra National Bank of New York New York, NY Sep 13, 2011 $50,000
Financial Services Sales Associate Morningstar, Inc. (A Morningstar Company) Chicago, IL Sep 01, 2013 $46,509
Financial Services Sales Associate Safra National Bank of New York New York, NY Jan 10, 2011 $46,250
Financial Services Sales Associate Safra National Bank of New York New York, NY Sep 06, 2011 $46,250

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Top Skills for A Sales And Service Associate

FinancialTransactionsCreditCardMonthlySalesGoalsCustomerSatisfactionCustomerRelationsPOSPersonalBankersNewAccountsATMCustomerInquiriesSortDataEntryDriveCustomerLoyaltyPNCProactiveSalesConversationsCustomerBaseBankProductsRetailWindowCustomerAccountsCustomerServiceIssues

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Top Sales And Service Associate Skills

  1. Financial Transactions
  2. Credit Card
  3. Monthly Sales Goals
You can check out examples of real life uses of top skills on resumes here:
  • Provided top notch customer service by handling financial transactions accurately and efficiently, recognizing customers by name.
  • Assist Personal bankers with opening checking accounts and credit cards.
  • Aided branch in reaching or exceeding monthly sales goals.
  • Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
  • Prospected and developed sales, resolving problems and ensuring maintenance of customer relations.

Top Sales And Service Associate Employers

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Sales And Service Associate Videos

A Look Inside: Retail Careers | AT&T

USPS Employee Salaries

Sales Associate Job Description

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