Sales and service associate job description

This position earns a competitive wage , depending on experience. We provide exceptional benefits , including health, dental, vision, paid time off (PTO), paid holidays, life insurance, a 401(k), and short- and long-term disability . If this sounds like the right opportunity for you, apply today!

ABOUT JOHNSTONE SUPPLY

Johnstone Supply is a one-stop shop with a variety of options in unitary and specialty equipment, repair and replacement parts, and maintenance supplies for residential, light commercial, refrigeration, and facilities maintenance. We offer the products, programs, and services that help contractors of all sizes succeed. We're committed to being our customers' HVAC/R resource from start to finish.

With a friendly, fun, and team-oriented environment , our employees know that they are not just a number. We value their hard work and show it through our bonuses, competitive pay, and great benefits .

A DAY IN THE LIFE OF AN HVAC COUNTER SALES / SERVICE ASSOCIATE

As an HVAC Counter Sales / Service Associate, you play a vital role in the operations of our business. You greet customers as they enter our store and answer incoming phone calls. Diligently, you handle multiple customers and requests simultaneously while maintaining a friendly and professional attitude.

As clients shop, you discuss their needs and help them to make product selections. You enter sales orders into our system for invoicing or cash payments. When necessary, you process customer returns and warranties. Additionally, you conduct research into different material options, prepare quotes, and follow up on leads to secure sales. You get great satisfaction from making sales and helping our customers to get the products they need!

QUALIFICATIONS

• 2+ years of experience in customer service or the HVAC and refrigeration industry
• High school diploma or equivalent

We will consider any equivalent combination of education and experience. Can you effectively manage a variety of tasks without letting one fall behind? Are you a people person? Can you provide quality customer service? Do you thrive in a fast-paced environment? Are you highly organized and detail-oriented? If yes, you might just be perfect for this position!

ARE YOU READY TO JOIN OUR HVAC TEAM?

If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application . We look forward to meeting you!

Location: 60608

The Member Services Associate is responsible for providing exceptional service and exhibiting a positive attitude to co-workers, members, and visitors onsite and by telephone. The Member Services Associate is knowledgeable about all aspects of the membership product, takes a proactive approach to sales and assists in department efforts to maintain and grow the member base.
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To deliver on the Audubon mission, the Member Services Associate will:


Provide a guest experience of outstanding quality (required)
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• Effectively communicates the value of membership using expert knowledge to potential members and existing members to encourage the purchase or renewal of an Audubon membership.
• Effectively sells/communicates the benefits and value of membership to prospective members while retaining current members through membership renewal initiatives.
• Adheres to established ANI and department uniform standards and reports to work at scheduled time and promptly begins work.
• Provides assistance in service office when necessary.
• Attends all mandatory training sessions.
• Adheres to service standards as set forth by Audubon and Member Services, including Audubon Employee Handbook, and Service Standards.


Weave quality entertainment through the guest experience (required)
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• Acknowledges Audubon Members as a special support base and extends extra friendly service with a smile, communicating the daily shows and chats when possible and always going the extra mile to exceed member expectations.
• Greets, directs, and assists members and guests in an upbeat, optimistic, and welcoming manner using their name when possible.
• Handles and resolves all member situations with a positive attitude, utilizing resourcefulness and tact.
• Stays abreast of Audubon happenings, events, and facility information to remain current on policies and events and to be a reliable and accurate source of information for members.


Operate a financially self-sufficient collection of museums and parks.
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• Thoroughly complete membership application and related forms, providing accurate and legible information to the processing department.
• Manage daily cash, check and credit card payments at front gate, sales cart and by telephone while adhering to Audubon’s Cash Handling policy. Closes all daily sales accurately, notating any discrepancies clearly.
• Maintains the quality and integrity of ANI member information through accurate record keeping, information gathering and data entry.
• Utilizes computer system, cash register and sales cart to perform service and sales duties. Responsible for maintaining a highly organized, neat and professional workspace. Stocks office, cart and booth with necessary supplies and incentives.
The above listed duties are general statements of required major duties and responsibilities performed on a regular and continuous basis. They do not exclude other duties as assigned.
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To deliver on the Audubon service promise, the Member Services Associate will:


Welcome
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• Make eye contact with every customer encounter, smile at every person, offer friendly phrases and greetings.
• Wear identification badge.
• Walk individual to destination instead of pointing; offer assistance to people who look confused.
• Assume ownership of potential safety hazards (wipe-up spill, pick up trash). Always have the camera-ready look.


Share
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• Maintain positive attitude, pleasant tone of voice (remember it is not what you say, but how you say it).
• Coach coworkers on service expectations.
• Utilize the power of teamwork to give excellent service.
• Know when to involve management.


Inspire
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• Know the answers to questions or seek out the answers.
• Utilize proper phone etiquette (answer phone within three rings, smile before answering call, ask for permission and wait for response before placing caller on hold).
• Ensure work area is free of food, drink, socialization, and personal business.
• Follow Dress Code Policy on clothing and grooming.
• Keep unpleasant concerns behind closed doors (vent backstage).


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Experience:
• Previous customer service and cash handling experience required.
• Must be able to follow high customer service, quality, and image standards.
• Positive attitude, enthusiastic and upbeat.
• Basic math, spelling and typing skills necessary. Good penmanship necessary.
• Willingness and ability to work weekends, holidays, and special events as necessary.
STEP INCREASES or be determined by length of service and performance evaluation scores.
Education:


1. High school diploma
2. Bachelors preferred


Software Requirements: Basic computer abilities preferred.


Machinery/Tools/Equipment Requirements: Must have the ability to use mobile devices, computer, fax, scanner, phone, and copy machine.
Physical Requirements:
1. Sedentary Work: exerting up to 45 pounds of force occasionally, or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. May involve sitting most of the time but may involve walking or standing for brief periods of time.
2. Sitting or standing, bending, stooping, and the ability to carry items weighing up to 45 pounds.
3. Constant adequate range of motion and mobility required.
4. Regular near acuity with clarity of vision at 20 inches or less required.
5. Typical ability to collect and analyze numerical and written data and verbal information to reach logical conclusions and ability to determine the time, place and sequence of operations or actions required.
6. Regular talking and the ability to express and exchange ideas by means of language expected.
7. Regular hearing and the ability to perceive the nature of sounds.
8. Constant ability to read, record, or type data quickly and accurately required.
Environmental/Working Conditions:
1. Working long hours between breaks or meals required.
2. Ability to work under and handle stress in an appropriate manner required.
3. May be exposed to high, medium, or low noise intensity.
4. Constant contact with co-workers required.
5. Affinity for animals preferred.
6. Exposure to fluctuations in temperatures may be required.
7. Exposure to outdoor conditions may be required.

At Office Depot and Office Max, the Solutions Advisor is a full-time role, providing “total solutions” to our customers encompassing Technology, Services, Furniture and Print offerings. S/he will quickly build and maintain customer relationships and become a trusted advisor by utilizing training of Technology products/services and print offerings.

The associate in this role will demonstrates a passion for the brand, technology products, furniture, services, print and other services/products offered to our customers. S/he will utilize Office Depot and Office Max’s proven sales principles to proactively engage customers, in order to drive the sales of our total offerings and properly assess customer needs to ensure satisfaction in every interaction.

The associate in this position is also responsible for the training of Sales Advisors, or other associates within the store regarding Technology products, selling behaviors, attachments and services. Successful completion of Tech, Print, and other applicable training and continued education in these areas is expected, up to and including designated certification, if required. The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party.
Primary Responsibility: Percent of Time Spent on Task
1. Proactively acknowledges and engages every customer to ensure a positive customer experience. Utilizes and understands the selling program to promote the sale of the best solution as well as additional product and/or services solutions. Maintains awareness of planned advertisements and promotions.
2. Able to evaluate the customer’s needs to determine what additional offerings or services that a customer may need in addition to determining if a customer should be referred to the Contract Sales organization.
3. Provides exceptional customer service by educating customers about Office Depot products and services. Effectively utilizes communication tools to request assistance anywhere on the sales floor, and to coordinate the appropriate service, and customer engagement throughout the store.
4. Performs duties as cashier, provides logistics support, stocking, restocking, down stocking, inventory control, cleaning the store and protecting company assets.
5. Works to continually develop personal selling skills and specialized product knowledge through sales and service tools provided. Drives Technology, Tech Services, Furniture and Print sales by supporting all related current programs, new product launches and special initiatives.
6. Trains and coaches new/existing associates on the use of new products and tools and/or selling program.
7. Ensures compliance with company policies, procedures and practices; and supports company loss prevention efforts.
8. When not assisting customers, performs merchandise-related activities to ensure merchandise presentation guidelines are met through implementing plan-o-gram changes and updates, merchandise set and price changes. Sets weekly ads, including price changes, and any associated updates to store signage or POP materials.

Education & Experience
High School diploma or equivalent edu preferred
Minimum 2 year experience in related field
2 Years Sales and/or Customer Services experience
How to Apply
Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.
Equal Employment Opportunity
Office Depot and OfficeMax is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity and expression), ancestry, national origin, citizenship status, marital status (including registered domestic partnership status), age, physical or mental disability, medical condition, genetic information, military and veteran status, sexual orientation or any other characteristic protected by federal, state or local law.
We will consider for employment qualified applicants with arrest and conviction records.
Pay, Benefits & Work Schedule
Office Depot and OfficeMax offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.
Fair Chance Ordinance
We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance