Sales and service associate resume examples from 2026
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How to write a sales and service associate resume
Craft a resume summary statement
Your resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to writing the most important 2-4 sentences of your resume:
Step 1: Mention your current job title or the role you're pursuing.
Step 2: Include your years of experience in sales and service associate-related roles. Consider adding relevant company and industry experience as relevant to the job listing.
Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.
Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.
Hiring managers spend under a minute reviewing resumes on average. This means your summary needs to demonstrate your value quickly and show why you are the perfect fit for the sales and service associate position.Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.
List the right project manager skills
Many resumes are filtered out by hiring software before a human eye ever sees them. A robust Skills section can let recruiters (and bots) know you have the skills to do the job. Here is how to make the most of your skills section:
- Start with the job listing. Frequently, the keywords looked for by recruiters will be listed. Be careful to include all skills in the job listing you have experience with.
- Consider all the software and tools you use on a daily basis. When in doubt, list them!
- Make sure you use accurate and up to date terms for all the skills listed.
Here are example skills to include in your “Area of Expertise” on a sales and service associate resume:
- Sound Judgment
- Sales Process
- Customer Problems
- Financial Transactions
- Product Knowledge
- Outbound Calls
- Reservations
- Sales Floor
- Plumbing
- Strong Customer Service
- Booking
- Quality Customer Service
- Customer Satisfaction
- Excellent Organizational
- Math
- Service Calls
- Customer Service
- Phone Calls
- Cash Control
- Bank Products
- Inbound Calls
- Retail Sales
- Retail Products
- PNC
- Credit Card
- Customer Transactions
- Customer Complaints
- Customer Inquiries
- POS
- Financial Products
Zippia’s AI can customize your resume for you.
How to structure your work experience
A work experience section is a vital part of your resume because it shows you have the experience to succeed in your next job.
- Put your most recent experience first. Prospective employers care about your most recent accomplishments the most.
- Put the job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
- Include only recent, relevant jobs. This means if you're a fairly experienced worker, you might need to leave off that first internship or other positions in favor of highlighting more pertinent positions.
How to write sales and service associate experience bullet points
Effective job bullet points do more than just describe your job duties. Instead, they should be specific and measurable accomplishments. Here are some strategies to mastering job bullet points:
- Use strong action verbs like Led, Built, or Optimized.
- Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
- Wrap it up by explaining the actions you took to achieve the result and how you made an impact.
Here are examples from great sales and service associate resumes:
Work history example #1
Designer And Sales Associate
SunTrust Banks
- Processed account transactions and assisted customers with safe deposit access.
- Advised customers on quality, cuts, and value of jewelry and gems and in selecting mountings and settings for gems.
- Managed numerous, highly confidential details for retirement plan deals from start to finish including meticulous preparation of PowerPoint presentations.
- Positioned PNC solutions to drive new revenue and customer loyalty.
- Cultivated lasting positive relationships with clients and partners.
Work history example #2
Sales Expert
J. C. Penney
- Worked directly with customers in selling fine jewelry and worked on cross selling the fine jewelry plans.
- Worked as a seasonal salesperson displaying jewelry to customers and answering any questions.
- Maintained communication with client until merchandise installation.
- Completed sales and other work orders through POS systems.
- Worked as a team partner with colleagues to ensure customer satisfaction and contribute to a positive store environment.
Work history example #3
Consumer Sales Associate
J. C. Penney
- Worked directly with customers in selling fine jewelry and worked on cross selling the fine jewelry plans.
- Assisted and helped customers with their make-up, skincare, and fragrance needs and purchases.
- Maintained communication with client until merchandise installation.
- Greeted customers as they entered the department which ensured a positive shopping experience for customers.
- Helped train and assist other sales associates * Proposed and implemented systems that facilitated inventory control of stock room.
Work history example #4
Sales And Service Associate
Forever 21
- Prepared nightly deposit tickets alongside managers to avoid double counting and ensure accuracy.
- worked my way up to a management position.
- Improved overall department sales volume using through CRM, social media and personal communications.
- Designed effective communications and ideas when needed.
- Initiated opportunities of more training for higher positions and capitalized on responsibility given.
Zippia’s AI can customize your resume for you.
Add an education section to your resume
The education section should display your highest degree first.
Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries for resumes:
High School Diploma
2017 - 2017
High School Diploma
2012 - 2012
Highlight your sales and service associate certifications on your resume
If you have any additional certifications, add them to the certification section.
Include the full name of the certification, along with the name of the issuing organization and date of obtainment.
Here are some of the best certifications to have on sales and service associate resumes:
- Certified Billing and Coding Specialist (CBCS)
- Certified Sales Professional (CSP)
- Certified Professional, Life and Health Insurance Program (CPLHI)
- International Accredited Business Accountant (IABA)
- Certified Management Accountant (CMA)