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Become A Sales And Service Engineer

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Working As A Sales And Service Engineer

  • Communicating with Persons Outside Organization
  • Selling or Influencing Others
  • Interacting With Computers
  • Establishing and Maintaining Interpersonal Relationships
  • Communicating with Supervisors, Peers, or Subordinates
  • Mostly Sitting

  • $94,000

    Average Salary

What Does A Sales And Service Engineer Do

Sales engineers sell complex scientific and technological products or services to businesses. They must have extensive knowledge of the products’ parts and functions and must understand the scientific processes that make these products work.

Duties

Sales engineers typically do the following:

  • Prepare and deliver technical presentations explaining products or services to existing and prospective customers
  • Confer with customers and engineers to assess equipment needs and to determine system requirements
  • Collaborate with sales teams to understand customer requirements and provide sales support
  • Secure and renew orders and arrange delivery
  • Plan and modify products to meet customer needs
  • Help clients solve problems with installed equipment
  • Recommend improved materials or machinery to customers, showing how changes will lower costs or increase production
  • Help in researching and developing new products

Sales engineers specialize in technologically and scientifically advanced products. They use their technical skills to explain the benefits of their products or services to potential customers and to show how their products or services are better than their competitors'. Some sales engineers work for the companies that design and build technical products. Others work for independent sales firms.

Many of the duties of sales engineers are similar to those of other salespersons. They must interest the client in buying their products or services, negotiate a price, and complete the sale. To do this, sales engineers give technical presentations during which they explain the technical aspects of the product and how it will solve a specific customer problem.

Some sales engineers, however, team with salespersons who concentrate on marketing and selling the product, which lets the sales engineer concentrate on the technical aspects of the job. By working as part of a sales team, each member is able to focus on his or her strengths and expertise. For more information on other sales occupations, see the profile on wholesale and manufacturing sales representatives.

In addition to giving technical presentations, sales engineers are increasingly doing other tasks related to sales, such as market research. They also may ask for technical requirements from customers and modify and adjust products to meet customers’ specific needs. Some sales engineers work with research and development (R&D) departments to help identify and develop new products.

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How To Become A Sales And Service Engineer

A bachelor’s degree is typically required to become a sales engineer. Successful sales engineers combine technical knowledge of the products or services they are selling with strong interpersonal skills.

Education

Sales engineers typically need a bachelor’s degree in engineering or a related field. However, a worker without a degree, but with previous sales experience as well as technical experience or training, sometimes holds the title of sales engineer. Workers who have a degree in a science, such as chemistry, or in business with little or no previous sales experience, also may be called sales engineers.

University engineering programs generally require 4 years of study. They vary in content, but all programs include courses in math and the physical sciences. In addition, most programs require developing strong computer skills.

Most engineering programs require students to choose an area of specialization. The most common majors are electrical, mechanical, or civil engineering, but some engineering departments offer additional majors, such as chemical, biomedical, or computer hardware engineering. However, some undergraduate programs offer a general engineering curriculum; students then specialize in a particular area either on the job or in graduate school.

Training

New graduates with engineering degrees typically need sales experience and training before they can work independently as sales engineers. Training covers general sales techniques and may involve teaming with a sales mentor who is familiar with the employer's business practices, customers, procedures, and company culture. After the training period, sales engineers may continue to partner with someone who lacks technical skills yet excels in the art of sales.

It is important for sales engineers to continue their engineering and sales education throughout their careers. Much of their value to their employers depends on their knowledge of, and ability to sell, the latest technologies. Sales engineers in high-technology fields, such as information technology and advanced electronics, may find that their technical knowledge rapidly becomes obsolete, requiring frequent retraining.

Advancement

Promotions may include a higher commission rate, a larger sales territory, or elevation to the position of supervisor or sales manager.

Important Qualities

Interpersonal skills. Strong interpersonal skills are a valuable characteristic for sales engineers, both for building relationships with clients and effectively communicating with other members of the sales team.

Problem-solving skills. Sales engineers must be able to listen to the customer’s desires and concerns, and then recommend solutions, possibly including customizing a product.

Self-confidence. Sales engineers should be confident and persuasive when making sales presentations. 

Technological skills. Sales engineers must have extensive knowledge of the technologically sophisticated products they sell in order to explain their advantages and answer questions.

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Sales And Service Engineer Career Paths

Sales And Service Engineer
Sales Engineer Regional Sales Manager Director Of Sales
Director Of Sales & Business Development
12 Yearsyrs
Sales Engineer Account Executive Service Manager
Regional Service Manager
9 Yearsyrs
Sales Engineer Account Manager District Sales Manager
Division Sales Manager
8 Yearsyrs
Sales Manager Regional Sales Manager
Central Region Sales Manager
11 Yearsyrs
Sales Manager Store Manager District Sales Manager
Eastern Regional Sales Manager
10 Yearsyrs
Sales Manager Account Manager District Sales Manager
Regional Sales And Marketing Manager
8 Yearsyrs
Regional Sales Manager Business Development Manager
Global Business Development Manager
11 Yearsyrs
Senior Sales Engineer Account Manager National Sales Manager
International Sales Manager
6 Yearsyrs
Senior Sales Engineer Sales Engineering Manager
Director Of Sales Engineering
12 Yearsyrs
Senior Sales Engineer Product Manager Market Manager
Market Sales Manager
6 Yearsyrs
Service Manager District Manager Key Account Manager
Account Development Manager
6 Yearsyrs
Service Manager Marketing Manager Marketing Program Manager
Sales Program Manager
7 Yearsyrs
Manager Production Manager Processing Manager
Sales Support Manager
6 Yearsyrs
Account Executive Customer Service Manager Inside Sales Manager
Outside Sales Manager
6 Yearsyrs
Account Executive National Account Manager Global Account Manager
Global Sales Manager
9 Yearsyrs
Product Manager Product Manager/Sales Inside Sales Manager
Regional Sales Manager, Mid Atlantic Region
9 Yearsyrs
Consultant Senior Systems Engineer Senior Applications Engineer
Applications Engineering Manager
9 Yearsyrs
Manufacturing Engineer Engineering Manager Sales Engineering Manager
OEM Sales Manager
9 Yearsyrs
Product Manager Product Manager/Sales Eastern Regional Sales Manager
North America Sales Manager
12 Yearsyrs
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Do you work as a Sales And Service Engineer?

Help others decide if this is a good career for them

Average Length of Employment
Sales Engineer 3.7 years
Marketing Engineer 2.9 years
Top Careers Before Sales And Service Engineer
Engineer 7.0%
Trainee 3.7%
Manager 3.3%
Top Careers After Sales And Service Engineer
Manager 5.1%
Owner 4.1%
Consultant 4.1%

Do you work as a Sales And Service Engineer?

Average Yearly Salary
$94,000
View Detailed Salary Report
$63,000
Min 10%
$94,000
Median 50%
$94,000
Median 50%
$94,000
Median 50%
$94,000
Median 50%
$94,000
Median 50%
$94,000
Median 50%
$94,000
Median 50%
$139,000
Max 90%
Best Paying Company
Dell
Highest Paying City
Hayward, CA
Highest Paying State
Alaska
Avg Experience Level
3.7 years
How much does a Sales And Service Engineer make at top companies?
The national average salary for a Sales And Service Engineer in the United States is $94,160 per year or $45 per hour. Those in the bottom 10 percent make under $63,000 a year, and the top 10 percent make over $140,000.

Real Sales And Service Engineer Salaries

Job Title Company Location Start Date Salary
Sales/Service Engineer Albany International Corp. Rochester, NH Oct 27, 2016 $122,866
Sales and Service Engineer Albany International Corporation Albany, NY Sep 18, 2012 $111,246
Sales Engineer, Professional Services Helpit Systems, Inc. San Jose, CA Oct 06, 2012 $110,781
Sales Engineer-Technical Services Cameron International Corporation Houston, TX Sep 25, 2013 $108,805
Sales & Service Engineer Albany International Corp. Albany, NY Jan 26, 2012 $100,000
Sales Engineer, Professional Services Helpit Systems, Inc. San Jose, CA Sep 20, 2010 $95,000 -
$115,000
Engineer, International Sales and Service Allegheny Ludlum, LLC Dba ATI Flat Rolled Products PA Aug 04, 2016 $94,598
Sales & Service Engineer, Dealer Channel Carrier Interamerica Corporation Miami, FL Dec 12, 2011 $90,000
Sales Service Engineer Albany International Corp. Rochester, NH Jan 09, 2016 $87,235
Sales Service Engineer Albany International Corporation Palm Desert, CA Aug 01, 2015 $85,988
Engineer, Service and Sales Rima System Atlanta LLC Marietta, GA Jan 09, 2016 $85,384
Sales/Service Engineer-Hydraulic Schuler Incorporated Canton, MI Sep 19, 2013 $85,000
Engineer, Service and Sales Rima System Atlanta LLC Marietta, GA Sep 15, 2015 $84,302
Engineer, International Sales and Service ATI Allegheny Ludlum Corporation PA Sep 16, 2013 $77,189 -
$100,000
Sales and Service Engineer MDS Fastening Systems LLC Myrtle Beach, SC Oct 01, 2012 $77,000 -
$85,000
Sales and Service Engineer MDS Fastening Systems LLC Clinton, MI Oct 01, 2012 $75,000 -
$85,000
Technical Sales Service Engineer Ferro Corporation Plano, TX Oct 07, 2009 $74,825
Technical Sales and Service Engineer Atotech USA Inc. Chandler, AZ Apr 01, 2014 $72,847 -
$95,991
Sales and Service Engineer Oxford Instruments X-Ray Technology, Inc. Scotts Valley, CA Aug 09, 2010 $66,650 -
$80,000
Sales and Service Engineer Oxford Instruments X-Ray Technologies, Inc. Scotts Valley, CA Aug 18, 2010 $66,650 -
$80,000
Technical Sales/Service Engineer ESM Group Inc. Saxonburg, PA Sep 18, 2012 $65,000
Engineer, International Sales and Service ATI Allegheny Ludlum Corporation PA Sep 16, 2010 $63,627 -
$74,520
Sales Engineer-After Sales & Service de Nora Water Technologies Corporation Sugar Land, TX Nov 09, 2016 $60,237
Sales & Service Engineer Intra Corporation Westland, MI Sep 21, 2015 $57,800 -
$70,000

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Top Skills for A Sales And Service Engineer

  1. Product Lines
  2. Technical Support
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Researched feasibility of machine redesign requirements for modified product lines.3.
  • Provided technical support to customers; identifying and resolving customer challenges, escalating as required.
  • Implemented a customer service retention program including educational training, troubleshooting, workshops, either online or in field participation.
  • Build sales territory by establishing relationships with customers and brokers.
  • Secured HVAC, Plumbing and Sheet Metal service contracts with purchase orders totaling in excess of $600,000.00 with major university.

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Top 10 Best States for Sales And Service Engineers

  1. Colorado
  2. Delaware
  3. Washington
  4. Arizona
  5. Utah
  6. Maryland
  7. New Hampshire
  8. Idaho
  9. Virginia
  10. Michigan
  • (400 jobs)
  • (52 jobs)
  • (483 jobs)
  • (330 jobs)
  • (225 jobs)
  • (399 jobs)
  • (95 jobs)
  • (94 jobs)
  • (507 jobs)
  • (500 jobs)

Sales And Service Engineer Demographics

Gender

Male

81.8%

Female

9.9%

Unknown

8.3%
Ethnicity

White

57.7%

Hispanic or Latino

13.4%

Asian

12.3%

Black or African American

10.3%

Unknown

6.4%
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Foreign Languages Spoken

Spanish

21.6%

German

10.8%

French

10.8%

Chinese

8.1%

Carrier

8.1%

Portuguese

5.4%

Mandarin

5.4%

Russian

5.4%

Ukrainian

2.7%

Cantonese

2.7%

Urdu

2.7%

Hindi

2.7%

Dakota

2.7%

Sanskrit

2.7%

Arabic

2.7%

Gujarati

2.7%

Breton

2.7%
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Sales And Service Engineer Education

Schools

Purdue University

11.2%

University of Phoenix

10.1%

University of Houston

7.9%

Drexel University

6.7%

Wayne State University

5.6%

Texas A&M University

5.6%

University of California - Santa Barbara

4.5%

Johnson County Community College

4.5%

Lamar University

4.5%

More Tech Institute

4.5%

The Academy

4.5%

Syracuse University

3.4%

Louisiana Tech University

3.4%

Northern Arizona University

3.4%

Western Michigan University

3.4%

Wright State University

3.4%

Youngstown State University

3.4%

Pennsylvania State University

3.4%

Iowa State University

3.4%

Clarkson University

3.4%
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Majors

Electrical Engineering

19.1%

Business

18.8%

Mechanical Engineering

13.9%

Biomedical Engineering

5.6%

Computer Science

3.9%

Engineering

3.9%

Chemical Engineering

3.7%

Electrical Engineering Technology

3.4%

Management

3.4%

Industrial Engineering

3.2%

Marketing

2.9%

Project Management

2.4%

Computer Networking

2.4%

Industrial Technology

2.2%

Biology

2.2%

Petroleum Engineering

2.0%

Music

2.0%

Engineering And Industrial Management

1.7%

Mechanical Engineering Technology

1.7%

Chemistry

1.5%
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Degrees

Bachelors

44.6%

Other

19.6%

Masters

18.2%

Associate

8.2%

Certificate

3.9%

Diploma

3.7%

Doctorate

1.5%

License

0.2%
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