Sales and service engineer job description
Updated March 14, 2024
8 min read
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Example sales and service engineer requirements on a job description
Sales and service engineer requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in sales and service engineer job postings.
Sample sales and service engineer requirements
- Bachelor's degree in Engineering or related field.
- At least two years of experience in a sales and service engineering role.
- Expertise in Microsoft Office Suite.
- Ability to read and interpret technical drawings.
- Knowledge of industry-standard tools and processes.
Sample required sales and service engineer soft skills
- Strong interpersonal and communication skills.
- Ability to work independently and as part of a team.
- Organizational and problem-solving skills.
- Highly motivated and results-oriented.
Sales and service engineer job description example 1
Synerfac Technical Staffing sales and service engineer job description
Job DescriptionHiring Opportunity: Piqua, Ohio
Our client is looking for an Aftermarket Sales & Service Engineer who will be responsible for processing polymer and oilseed aftermarket orders for repair parts that are requested by our clients customers.
Essential Duties and Responsibilities:
-Actively calls on customers to sell repair parts or receives quote request from customers.
-Prepares quotes to inform customers of price, delivery, and any additional information needed by customer.
-Checks inventory for items in stock.
-Follows up quote requests to check on status of sale.
-Works with finance to review credit ratings of customers and assists in developing letter of credits for foreign customers.
-Enters sales data into computer to initiate order.
-Determines shipping requirements and recommends type of packing or labeling needed on order.
-Receives and reviews customer complaints.
-Confers with production, sales, shipping, or our client's Logistics Coordinator to expedite or trace missing or delayed shipments.
-Assists Finance in securing past due payments for repair orders.
-Coordinate Polymer and Oilseed service activity.
-Schedules and coordinates with the Assembly Team Lead for Polymer and Oilseed field service work after approval from appropriate personnel.
-Review service work paperwork after completion. Review expense reports for field service work and forward to finance for payment.
Supervisory Responsibilities:
-Will assume direct supervisory responsibility for the Field Service Technician only when they are traveling and performing their duties at a customer location away from our facility.
Qualifications:
-To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
-Two (2) or four (4) year engineering degree; and three to five years related experience and/or training; or equivalent combination of education and experience.
Language Skills:
-Ability to read detail and assembly drawings, interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematic Skills:
-Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability:
-Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Physical Demands:
-While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.
Our client is looking for an Aftermarket Sales & Service Engineer who will be responsible for processing polymer and oilseed aftermarket orders for repair parts that are requested by our clients customers.
Essential Duties and Responsibilities:
-Actively calls on customers to sell repair parts or receives quote request from customers.
-Prepares quotes to inform customers of price, delivery, and any additional information needed by customer.
-Checks inventory for items in stock.
-Follows up quote requests to check on status of sale.
-Works with finance to review credit ratings of customers and assists in developing letter of credits for foreign customers.
-Enters sales data into computer to initiate order.
-Determines shipping requirements and recommends type of packing or labeling needed on order.
-Receives and reviews customer complaints.
-Confers with production, sales, shipping, or our client's Logistics Coordinator to expedite or trace missing or delayed shipments.
-Assists Finance in securing past due payments for repair orders.
-Coordinate Polymer and Oilseed service activity.
-Schedules and coordinates with the Assembly Team Lead for Polymer and Oilseed field service work after approval from appropriate personnel.
-Review service work paperwork after completion. Review expense reports for field service work and forward to finance for payment.
Supervisory Responsibilities:
-Will assume direct supervisory responsibility for the Field Service Technician only when they are traveling and performing their duties at a customer location away from our facility.
Qualifications:
-To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
-Two (2) or four (4) year engineering degree; and three to five years related experience and/or training; or equivalent combination of education and experience.
Language Skills:
-Ability to read detail and assembly drawings, interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematic Skills:
-Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability:
-Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Physical Demands:
-While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.
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Sales and service engineer job description example 2
Patton's Inc. sales and service engineer job description
Since 1945, Pattons has supplied the most efficient, reliable, and technologically advanced compressed air systems to industries throughout the Southeast. We joined the ELGi Equipments Ltd. family of companies in 2012 with ambitions for dramatic growth. By investing in talent and technology, we are poised for significant expansion and deeper penetration into the markets we serve throughout North America and around the globe.
The key to our unsurpassed reputation for quality and service is the ongoing dedication and talent of our team members. Our continuous pursuit of excellence includes providing competitive compensation packages, comprehensive benefits, professional development, and challenging growth opportunities to our valued team members.
About the Opportunity
Service Sales Engineers are tasked with outside sales duties and are to establish and maintain relationships with current and potential clients by providing them with the best service and aftermarket sales options for their needs. Service Sales Engineers are expected to be subject matter experts on Patton's, Inc.'s line of products and services and generate revenue by extending system service solutions to our growing clientele.
As Service Sales Engineer for Pattons, you will:
- Serve as the subject matter expert on technical information regarding compressed air systems, accessories, parts, and service.
- Generate leads and develop detailed sales plans to effectively retain and penetrate accounts to achieve sales goals.
- Travel to current and prospective customer sites within a designated sales territory to demonstrate and explain services, conduct needs assessments, and solicit orders.
- Recommend products and services to customers based on their needs, interests, costs, and other factors.
- Prepare and present quotes, proposals, and service contracts to potential and existing customers.
- Negotiate prices and terms of aftermarket service agreements.
- Overcome objections of prospective customers.
- Record prospecting activity in Customer Relationship Management (CRM) system.
- Increase organizational visibility within the industrial and manufacturing industries through active networking.
- Attend periodic sales training where applicable.
- Appropriately communicate brand identity and corporate position.
- Other tasks as needed or assigned.
About You
The Service Sales Engineer opportunity may be a match for you if you have the following qualifications:
- Bachelor's degree (B. A.) from four-year college or university; or 3+ years' B2B industrial equipment sales experience; or combination of education and experience
- Valid Driver's License with clear Motor Vehicle Record
- Proficiency with Microsoft Office Suite
- Strong interpersonal and effective written and oral communication skills
- Proven ability to achieve sales goals
- Ability to take initiative and work independently
- Strong listening and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
The Service Sales Engineer opportunity may be an ideal match for you if you also have the following qualifications:
- Proficient with web presentation tools
- Experience working with a CRM system
- Air compressor service technician experience
- Technical certification in electrical, hydraulics, and/or pneumatics maintenance
Dealing with hard-to-fill positions? Let us help.
Sales and service engineer job description example 3
Caliper Family of Companies sales and service engineer job description
Job DescriptionOur client is hiring a Direct Hire Aftermarket Sales & Service Engineer in Piqua, OH.
What to know about this Aftermarket Sales & Service Engineer role:
* $80,000 base pay plus, $30,000 plus in commission.
* Day hours
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
•Actively calls on customers to sell repair parts or receives quote request from customers.
•Prepares quotes to inform customers of price, delivery, and any additional information needed by customer.
•Checks inventory for items in stock.
•Follows up quote requests to check on status of sale.
•Works with finance to review credit ratings of customers and assists in developing letter of credits for foreign customers.
•Enters sales data into computer to initiate order.
•Determines shipping requirements and recommends type of packing or labeling needed on order.
•Receives and reviews customer complaints.
•Confers with production, sales, shipping, or French Oil Mill Logistics Coordinator to expedite or trace missing or delayed shipments.
•Assists Finance in securing past due payments for repair orders.
•Coordinate Polymer and Oilseed service activity.
•Schedules and coordinates with the Assembly Team Lead for Polymer and Oilseed field service work after approval from appropriate personnel.
•Review service work paperwork after completion. Review expense reports for field service work and forward to finance for payment.
SUPERVISORY RESPONSIBILITIES
Will assume direct supervisory responsibility for the Field Service Technician only when they are traveling and performing their duties at a customer location away from our facility.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Two (2) or four (4) year engineering degree; and three to five years related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read detail and assembly drawings, interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
What to know about this Aftermarket Sales & Service Engineer role:
* $80,000 base pay plus, $30,000 plus in commission.
* Day hours
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
•Actively calls on customers to sell repair parts or receives quote request from customers.
•Prepares quotes to inform customers of price, delivery, and any additional information needed by customer.
•Checks inventory for items in stock.
•Follows up quote requests to check on status of sale.
•Works with finance to review credit ratings of customers and assists in developing letter of credits for foreign customers.
•Enters sales data into computer to initiate order.
•Determines shipping requirements and recommends type of packing or labeling needed on order.
•Receives and reviews customer complaints.
•Confers with production, sales, shipping, or French Oil Mill Logistics Coordinator to expedite or trace missing or delayed shipments.
•Assists Finance in securing past due payments for repair orders.
•Coordinate Polymer and Oilseed service activity.
•Schedules and coordinates with the Assembly Team Lead for Polymer and Oilseed field service work after approval from appropriate personnel.
•Review service work paperwork after completion. Review expense reports for field service work and forward to finance for payment.
SUPERVISORY RESPONSIBILITIES
Will assume direct supervisory responsibility for the Field Service Technician only when they are traveling and performing their duties at a customer location away from our facility.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Two (2) or four (4) year engineering degree; and three to five years related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read detail and assembly drawings, interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
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Updated March 14, 2024
Updated March 14, 2024