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Sales and service engineer skills for your resume and career

Updated January 8, 2025
5 min read
Below we've compiled a list of the most critical sales and service engineer skills. We ranked the top skills for sales and service engineers based on the percentage of resumes they appeared on. For example, 14.7% of sales and service engineer resumes contained customer satisfaction as a skill. Continue reading to find out what skills a sales and service engineer needs to be successful in the workplace.

15 sales and service engineer skills for your resume and career

1. Customer Satisfaction

Here's how sales and service engineers use customer satisfaction:
  • Called on existing customers to insure complete customer satisfaction, also conducted quarterly and annual account reviews with customer management.
  • Provided comprehensive inside customer sales engineering support in support of customer satisfaction.

2. Retrofit

Here's how sales and service engineers use retrofit:
  • Established regional office in Evansville and directed service delivery and sold building retrofit, service and energy service projects.
  • Surveyed & provided energy efficient solutions for retrofit projects by site inspection of existing HVAC systems.

3. Switches

Here's how sales and service engineers use switches:
  • Managed Siemens & Avaya telecom equipment Sales engineering designing the layout for customers installing new switches.
  • Trouble shoot: Desktop hardware, network printers, and network devices such as switches, routers and wireless devices.

4. HVAC

Here's how sales and service engineers use hvac:
  • Negotiated preventative maintenance contracts for building HVAC systems.
  • Secured HVAC, Plumbing and Sheet Metal service contracts with purchase orders totaling in excess of $600,000.00 with major university.

5. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how sales and service engineers use business development:
  • Prepared business plans, new business development strategies and management sales reports and forecasts
  • Apply business development strategies with field technical services to support sales and product marketing.

6. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how sales and service engineers use technical support:
  • Provided technical support to customers; identifying and resolving customer challenges, escalating as required.
  • Provided technical support and application recommendations to chemical sales division.

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7. Sales Process

Here's how sales and service engineers use sales process:
  • Create customer network drawings and diagrams for IP and RF signal flow to support the overall sales process.
  • Managed the installation of integrated Point of Sale software and equipment streamlining the inventory control and sales process.

8. Maintenance Contracts

Here's how sales and service engineers use maintenance contracts:
  • Service sales consisting of regular service full service and preventive maintenance contracts.
  • Negotiated maintenance contracts for new and existing accounts.

9. Project Management

Here's how sales and service engineers use project management:
  • Project management of turnkey project for addition to Kimberly Clark diaper plant which totaled $1.1M in sales revenue
  • Full fiscal and project management accountability for major capital improvements of equipment and machinery; led new machine installations and commissioning.

10. Pre Sales

Here's how sales and service engineers use pre sales:
  • Participated in various pre sales activities like preparation of RFP response, client demonstration, co-ordination with developers etc.
  • Provided Pre Sales Engineer support to customers.

11. ISO

Here's how sales and service engineers use iso:
  • Created and implemented a totally new Quality Management System appropriate for medical device development and ISO compliant with design control procedures.
  • Led successful ISO 9001 certification initiative for corporate office and two manufacturing facilities.

12. Business Relationships

Here's how sales and service engineers use business relationships:
  • Established, developed and maintained business relationships with current clients and new prospects to generate new business.

13. Sales Support

Sales support refers to a variety of functions that help sales reps focus on selling and closing deals. Sales support performs a variety of tasks that result in faster sales cycles, lower costs, and higher revenue. Sales support tasks include interviewing and tracking sales leads, matching offers to sales packages, monitoring sales and sales team performance, collecting sales data, providing training and customer service, and managing customers.

Here's how sales and service engineers use sales support:
  • Provided service, installation, and sales support for US distributor of large screen video and data projection systems.
  • Provided direct pre-sales support to industrial automation solution (Melard WinCE Sidearm), ruggedized PDA used for field force automation.

14. Technical Presentations

Here's how sales and service engineers use technical presentations:
  • Supported sales & marketing teams with technical presentations, application seminars at trade shows and in-depth product demonstrations.
  • Prepared and made technical presentations for marketing the company's product and services.

15. Pre-Sales

Here's how sales and service engineers use pre-sales:
  • Conferred with potential customers, Physicians, and Administrators to ascertain medical equipment and service needs (Pre-Sales).
  • Propose Technical solution to prospective clients and manage all Pre-Sales projects.
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List of sales and service engineer skills to add to your resume

Sales and service engineer skills

The most important skills for a sales and service engineer resume and required skills for a sales and service engineer to have include:

  • Customer Satisfaction
  • Retrofit
  • Switches
  • HVAC
  • Business Development
  • Technical Support
  • Sales Process
  • Maintenance Contracts
  • Project Management
  • Pre Sales
  • ISO
  • Business Relationships
  • Sales Support
  • Technical Presentations
  • Pre-Sales
  • Sales Proposals
  • VoIP
  • Product Line
  • Technical Solutions
  • Post Sales
  • Technical Service
  • Sales Territory
  • Customer Relationships
  • Trade Shows
  • Cost Estimates
  • IP
  • Medical Equipment
  • Service Contracts
  • Customer Support
  • Customer Sites
  • CNC
  • Healthcare
  • Control Systems
  • Water Treatment
  • OEM
  • PLC
  • Inventory Control
  • Safety Procedures
  • Equipment Maintenance
  • Cooling Towers
  • Technical Assistance
  • Extrusion
  • Computer System
  • Specialty Chemicals
  • ICU
  • Cold Calls
  • Customer Inquiries

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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