Sales assoc job description

The primary responsibilities of the Sales Associate position are to maintain outstanding customer service, generate sales, merchandise product, own assigned

departments and support the store management team. The Temporary Key Carrier is responsible for the overall direction of store associates and coordination of store operations in the absence of the Store or Assistant Management staff. You will typically be utilized in this capacity to cover for vacation or illness.

The Inventory Control Coordinator is responsible for the overall integrity and maintenance of a store's inventory. The duties of the job require 20-30 hours per work week dedicated to the sustaining of the store's inventory levels to ensure the right product is in the right place at the right time. They are to consistently provide amazing customer service to both internal and external customers while being involved and motivated toward the goals of the entire store operation with a willingness to assist in any area they are needed. Participates in all Inventory Coordinator training and consistently trains and shares knowledge with other store associates to eliminate gaps in customer service. Be steadfast in Great Lakes Ace Hardware's Mission, Vision, and Core Values working to live the core values every day.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (Other duties may be assigned as needed):

· Greets all customers and assists in answering questions about merchandise and locating merchandising; uses The S.A.L.E.S. process to help customers find everything on their lists.

· Completes all company and departmental paperwork accurately, including Price Change Bulletins, Operation Actions, Red Tags, and Bin Tags.

· Receives, opens, and unpacks cartons or crates of merchandise, checking paperwork against items received when required, and replenishes stock when necessary.

· Displays and maintains merchandise on end caps, shelves, counters or tables following company plan-o-gram, building displays when necessary to attract customers and promote sales within specified guidelines by your management team.

· Maintains on-hand integrity through inventory adjustment reports including; cycle count, negative on-hand.
· Follows the nightly maintenance checklist to ensure proper store recovery and cleanliness.
· Maintains familiarity with new products and ad merchandise.
· Has sound awareness of surroundings, customers, etc. and practices loss prevention techniques to minimize shoplifting losses.
· Working knowledge of the tools available to operate the store; including, but not limited to: RF Gun, Back Office Procedures and the use of Store opportunities.
· Review and transmit Ace replenishment orders, and properly receive POs and credit POs from non-Ace vendors. Routinely checks Ace net prior to truck delivery for any customer online orders and alert staff to set the merchandise aside for customer pickup.
· Facilitates receiving the replenishment truck upon arrival at the store. Breaks the truck down according to the standard operating procedures.
· Responsible for receiving the Ace replenishment truck in the Eagle system after the merchandise has arrived. Ensure all outs are recorded by shooting the location with the RF gun and follows all processes to correct the errors (AceNet claims filed and credit POs complete).
· Responsible for maintaining supply levels for the daily operation of the store. Reconcile defective merchandise on a weekly basis and file AceNet claims to receive credit on defective merchandise.
· Maintains on hand integrity throughout the store by reviewing inventory discrepancies to determine the cause of the discrepancy. Counts must be adjusted as needed after the matter has been properly researched.
· Maintain oversight of the following functions within the store operation: price change completion, integrity of location codes, mark down sellable store use items through the POS system, mark down non-sellable store use items such as miscut keys and used colorant.
· Follows GLA policies and procedures for all transactions. Engages the customer to ensure they are receiving all the benefits of being an Ace Rewards member and actively seeking participation from them.
· Must be able to communicate effectively, and work with colleagues and customers effectively and professionally.



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• Medical, Dental, and Vision Insurance
• Life Insurance
• Paid Time Off
• 401(k) Retirement Plan
• Employee Discounts

R esponsibility of a Sales and Service Associate includes:

• Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.
• Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells.
• Achieve personal sales goals while supporting the goals of the team.
• Work in a fast-paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.
• Convert phone shops to reservations and rentals
• Creating a positive customer service experience by listening to and identifying customer needs
• Engaging customers in a courteous professional manner and ensuring overall customer satisfaction and service
• Maximize revenue opportunities with customers by actively soliciting business after every rate quote, addressing/overcoming customer objections to placing a reservation, utilizing various sales techniques as appropriate to obtain every possible booking.
• Assist customers with various post rental inquiries that involve the rental and billing process.
• Viewing every customer contact as a sales opportunity and soliciting reservations on customer service calls.

Essential Requirements:

Skills/Experience:

• Demonstrate good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
• Have the competitive drive and confidence to succeed in a commission-based environment.
• Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
• Demonstrate sales, professionalism and interpersonal skills.
• Show a high level of ownership, accountability and initiative.
• Show proven experience of working well within a team.
• Work flexible shifts including weekends and holidays; and work overtime as required.
• Work outdoors during all weather conditions.
• Stand for long periods of time.

Qualified applicants will have the following:

• A valid driver's license with record in good standing

• Ability to drive and operate vehicles

• Fluency in English

• 1-2 years of customer service and sales experience.

Physical Requirements:

Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following: sitting, standing, walking, bending and twisting, climbing, driving, pushing and pulling, speaking, hearing, writing, lifting, typing, filing, seeing, reading and the ability to use a computer, telephone, calculator, copy machine and fax machine.

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At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable federal, state and local law. Hertz is a drug free workplace.

EOE, including disability/veteran

The Retail Sales Associate provides excellent customer service and actively promotes the selling of merchandise, operates a cash register and handles all payment transactions for purchase. The Retail Associate receives, unpacks, folds and puts away the daily deliveries of merchandise. He or she employs selling techniques required for the position. The Retail Sales Associate ensures that the selling areas are neat and clean and complies with visual standards. All retail employees should be outgoing, upbeat, energetic and reliable.
EDUCATION


High School Diploma required. College degree preferred. Any combination of education, training or experience that provides the required knowledge, skills and abilities.


LICENSES/CERTIFICATES


Ability to obtain/renew Rincon Tribal Gaming License on a timely basis and ABC compliant for selling tobacco and alcohol.


Essential Functions / Duties



Appearance



Ensure uniform standards are adhered to. Always wear a uniform that is clean and neatly pressed. Name tag and Gaming License should be worn at all times.



Customer Service: both internal and external customers



Maintain customer service levels in accordance with Total Service standards Embrace the Spotlight on Service Acknowledge and greet guests with a smile Be knowledgeable about the Total Rewards program and the benefits it offers the guest Be courteous and create a warm, friendly atmosphere for the guest Be knowledgeable of the hotel property and the amenities it has to offer Assist guest in finding the product requested



Teamwork



Communicate all daily activities to the next shift on duty Partner with fellow associates to create a strong team Communicate daily activities to the Lead Adhere to company guidelines on attendance and tardiness. Clock in and out as directed based on the schedule and clock in and out for lunches



Sales techniques



Promote the selling of merchandise and be able to up sell merchandise Develop an excellent understanding of the product assortment in the retail store


in order to help facilitate the customer decision making process


Be knowledgeable about the products sold in the store and alert the Manager or Lead to customer product needs



Register Operations



Be knowledgeable on register operations including Ticketmaster Handle all payment transactions for customer purchases Ensure that all the necessary supplies are in place for completion of the next shift (register tape, bags, tissue, staples, scotch tape, etc.) Comply with all cash management policies and procedures Report cash register malfunctions to the Manager or Lead Ensure money is not left unattended at any time Adhere to Toke Policy dated 9/20/2010



Stock Management



Receive, unpack, fold and put away the daily deliveries of merchandise High volume retail requires additional physical labor to stock coolers and transport stock from remote storage locations including filling vending machines Complete stock counts as requested Receive the shipments in a timely manner Merchandise in accordance with the Plano grams and notify Lead of any discrepancies List items needed for replenishment and ensure the information is relayed to the Lead Inform the Lead if there are overstock items, slow sellers, fast sellers and customer requests Ensure there is an even balance of sizing within line assortment Use good guest service to deter theft. Alert the Security Department if you witness a shoplifter



Merchandising



Work with Lead to display inventory according standards set forth including Plano grams Maintain visual and merchandising standards in accordance with company guidelines as set forth Ensure folding is completed throughout the day and merchandise is hung in size order, from the smallest in the front to the largest in the back



Housekeeping



Participate in store cleanliness by dusting and keeping all areas, including cash wrap, neat and uncluttered Ensure that the cash wrap is well organized and free of all handwritten notes Inform Lead if there are any maintenance concerns (lights, etc.) Confirm correct signs are in place on sale items or special purchases



Miscellaneous



Assist with inventory four times a year Attend mandatory meetings and training sessions Complete job assignments as directed by the Manager or Lead Assist with associate sales, inventories and special events as requested


Harrah's reserves the right to make changes to this job description whenever necessary.

Preference is given to qualified Rincon tribal members and members of other federally recognized tribes.

"Join us in our battle against boredom! Creativity, innovation and inspiration welcome!"

Are you ready to take a step in the fun direction? Join the team at the fourth largest resort property in San Diego County!

Why would you to want to join our team? At Harrah's Resort Southern California, making grownups smile is what we do best, which is why we stack our dream team with passionate, energetic, Funmakers. It's a place where creativity, innovation and inspiration are always welcome! We provide a funner (we are in Funner, California after all!) culture which encourages and celebrates people being the best that they can be. It's a special environment that you can't find anywhere else!

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.

As a part of the new hire process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended, except where applicable law requires that such pre-employment screening occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

The Retail Sales Associate provides excellent customer service and actively promotes the selling of merchandise, operates a cash register and handles all payment transactions for purchase. The Retail Associate receives, unpacks, folds and puts away the daily deliveries of merchandise. He or she employs selling techniques required for the position. The Retail Sales Associate ensures that the selling areas are neat and clean and complies with visual standards. All retail employees should be outgoing, upbeat, energetic and reliable.