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  • Customer Support Representative II

    Acro Service Corp 4.8company rating

    Sales associate and customer service job in Johnston, IA

    Job Title: Customer Support Representative II Duration: 9 months contract on W2 (possible extension) Fully Onsite These positions will be on the Customer Support Team in a Technical Support Center. Please note: Currently this position is strictly a contingent position and we do not have expectations to transition this position into a full-time employment role. Contingents are eligible to seek full time employment and can monitor for positions through the careers page. This position will not be extended beyond the current end date. To help with recruitment, the managers have agreed to offer a retention bonus at 3 months of employment and an additional bonus after successful completion of assignment. These will be $1,000 each.* REQUIRED SKILLS REQUIRED SKILLS, KNOWLEDGE,&RELEVANT WORK EXPERIENCE: · Skills in interpersonal communications, negotiation, and conflict resolution. · Excellent written and verbal communication skills · 6+ months experience with customer service/support experience. · Proficiency with Microsoft Office products · High comfort level and experience with consumer software applications. · Strong computer, research and troubleshooting skills. · Ability to work support hours and occasional holidays to support the business. DESIRED SKILLS, KNOWLEDGE, & RELEVANT WORK EXPERIENCE: * Knowledge of agriculture customers * Agriculture operations experience, including Precision Farming experience * Prior work experience in Agriculture or Technology dealer channels * Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline **Manager highly prefers candidates with a degree, in any field such as Business, Math, Ag, etc.. If they are a high school graduate with no additional education, he would like to see them have a technical certification that shows that they understand how IT database management works** Support hours fall between 7am - 6pm CST, Monday - Friday and 8 am - 12 pm CST, Saturday. · Schedule may include occasional holidays and overtime based on the needs of the business. · Candidate must be available to work any 8-hour shift within the 7am-6pm support window. · Shifts are subject to change based on volumes. SPECIAL CONSIDERATIONS: · Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks. · Takes approximately 3-4 months from start date to reach full productivity. · Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with a Deere full-time employee. Interviews will include behavioral based questioning · Candidate will be asked to share specific examples Visa sponsorship is not available, now or in the near future, for this position.
    $33k-40k yearly est. 4d ago
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  • Customer Support Representative II

    Acro HR Solutions

    Sales associate and customer service job in Johnston, IA

    Job Title: Customer Support Representative II Duration: 10 months contract on W2 (possible extension) Fully Onsite These positions will be on the Customer Support Team in a Technical Support Center. Please note: Currently this position is strictly a contingent position and we do not have expectations to transition this position into a full-time employment role. Contingents are eligible to seek full time employment within and can monitor for positions through careers page. This position offers a retention bonus after 6, 12, and 24 months of employment. This position offers pay increases based on 6, 12, and 24 months of employment. Retention bonuses and pay increases are forfeited for those who do not complete their assignments or end assignments early. Subject to review. PRIMARY RESPONSIBILTIES & DUTIES: The ISG R4 (Region 4) support team provides front-line technical support/information/solutions to dealers and customers on Intelligent Solutions Group (ISG)product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system. Technicians also create and maintain support tools/solutions available online. A few of the 80+ products supported by this support team: /Website-Dashboard, JDLink, Operations Center, Apex Farm Management, Stellar Support, Mobile Apps, GreenStar Displays, StarFire Receivers, JDLink Terminals, AutoTrac and machine guidance. This position will not be extended beyond the current end date. To help with recruitment, the managers have agreed to offer a retention bonus at 3 months of employment and an additional bonus after successful completion of assignment. These will be $1,000 each.* REQUIRED SKILLS REQUIRED SKILLS, KNOWLEDGE,&RELEVANT WORK EXPERIENCE: * Skills in interpersonal communications, negotiation, and conflict resolution * Experience with customer service / support * High comfort level and experience with consumer software applications * Strong computer and troubleshooting skills * Ability to work off-shift hours and occasional holidays to support the business * Experience with data management DESIRED SKILLS, KNOWLEDGE, & RELEVANT WORK EXPERIENCE: * Knowledge of agriculture customers * Agriculture operations experience, including Precision Farming experience * Prior work experience in Agriculture or Technology dealer channels * Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline **Manager highly prefers candidates with a degree, in any field such as Business, Math, Ag, etc.. If they are a high school graduate with no additional education, he would like to see them have a technical certification that shows that they understand how IT database management works** Support hours fall between 7am - 6pm CST, Monday - Friday and 8 am - 12 pm CST, Saturday. · Schedule may include occasional holidays and overtime based on the needs of the business. · Candidate must be available to work any 8-hour shift within the 7am-6pm support window. · Candidate will work on-site (Johnston, IA) five days a week · Shifts are subject to change based on volumes. SPECIAL CONSIDERATIONS: · Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks. · Takes approximately 3-4 months from start date to reach full productivity. · Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with a Deere full-time employee.
    $33k-42k yearly est. 5d ago
  • Customer Support Representative

    Mahaska 4.0company rating

    Sales associate and customer service job in Urbandale, IA

    Job Description Join the Mahaska Team as our Customer Service Representative. Mahaska is proud to be an Equal Opportunity Employer and encourages people of all walks of life to apply today! As a Customer Service Representative, you will be a key point of contact in our Des Moines, Iowa facility, ensuring exceptional service and support to customers and employees. You will handle customer interactions, process orders, address inquiries, and provide comprehensive support in a professional and timely manner. Essential Duties and Responsibilities Support the office environment by assisting the team and keeping general supplies well-stocked and organized Collaborate with a diverse team to ensure administrative tasks are handled accurately and in an efficient manner Contribute to local Accounts Receivable tasks Provide excellent customer service by assisting customers and employees Embrace a variety of other exciting duties as assigned or instructed Create digital production art including illustrations, photo treatments, and other visual assets as needed. Take ownership of assigned design projects, take direction from brand and team leaders, and follow established processes to ensure smooth delivery of creative assets. Effectively conduct in-depth data analysis, to communicate goals and objectives to other team leaders. Develop and recommend data-driven solutions to improve operational efficiency, reduce costs, and enhance customer experience. Effectively communicate data analysis findings with the team Required Knowledge, Skills and Abilities Fantastic phone etiquette and customer service skills Skill in organizational abilities, multitask management, and eager to be a part of and support a team Willingness to take direction and follow through with the completion of an assigned task Refined proofreading, grammar and spelling skills Proficient in Microsoft Word, Excel, Google Workspace and other relevant software applications. with a minimum of three (3) years of progressive experience in office assistance, clerical, records processing, or related office work, office software, and internet usage or Any equivalent combination of training and experience that will have provided the required knowledge, skills, and abilities. Ability to communicate effectively verbally and in writing, including composing emails. Ability to establish and maintain effective working relationships with other employees, brand representatives, and the general public, fostering a collaborative and professional work environment. High School Degree and six (6) years of experience; a combination of education and experience can be used Positive attitude with a willingness to be adaptable Expertise in database maintenance, ensuring data integrity, and managing large sets of information with attention to detail. Demonstrated ability to effectively utilize design software like Adobe, Canva, and AI to generate creative projects. Excellent benefits and company perks!! Our benefit packet includes : Health, RX, Dental, Company paid Life Insurance policy for full-time employees, Additional, spouse and child life insurance, 401 (k), paid personal days, and paid vacation. All are eligible on the 1 st of the month following 60 days of employment! At 1 year of service, you will get a chance to meet with our 3 rd party financial advisors to help you with your financial planning needs. Company Perks include : We also offer employee product discounts, and college scholarships for our employees & dependents. Mahaska is an Equal Opportunity Employer All job offers are contingent upon passing the pre-employment background check and drug screening process. Mahaska encourages qualified candidates to submit their applications if they think they would be a good fit for the position, even if they have a concern that their background check or drug screen results may not meet the company's expectations. A positive result on these screens does not automatically mean employment will be denied. Please submit your application and answer the screening questions honestly as each report is reviewed individually to determine if a candidate will proceed with employment and any information provided during the application process will be considered as part of the decision-making process. Upon hire, all new employees are required to provide documentation of their eligibility to work in the United States. Applicants must currently be authorized to work for ANY employer in the United States. Mahaska is unable to accept applications that would require sponsorship of an employment Visa at this time. Mahaska is an Equal Opportunity Employer. All applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. . Powered by JazzHR Z5keyQuLeX
    $30k-36k yearly est. 3d ago
  • Loan Sales Specialist

    Onemain Financial 3.9company rating

    Sales associate and customer service job in Ankeny, IA

    At OneMain, Loan Sales Specialists empower customers by listening to their needs and providing access to friendly, fast, and affordable financing for life's expenses. In this role, our team members thrive in a competitive atmosphere where hard work and dedication directly influence success. This role provides rewarding professional development and advancement opportunities in a dynamic and supportive environment. Loan Sales Specialists enjoy competitive compensation that recognizes both individual achievements and team success, all while growing their career. In the Role Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options Requirements: High School Diploma or GED Preferred: Sales, Collections or Customer Service experience Bilingual - Spanish Location: On site The schedule for this position is Monday-Friday during standard business hours, with some extended hours during the week as needed which may include Saturday.
    $37k-67k yearly est. Auto-Apply 2d ago
  • Customer Support Representative I

    Shorr Packaging Corporation 3.3company rating

    Sales associate and customer service job in Des Moines, IA

    Together, We Own it! Start your employee owner journey with Shorr Packaging. The Customer Support Associate is responsible for conducting pre-order research and entering customer sales orders with great accuracy and timeliness to ensure a smooth customer experience. As an integral team member, this individual also provides other key activities to assist the overall needs of the Customer Support Department including fulfillment of customer requests for shipping paperwork, invoices, shipment tracking and expedites. Success in this fast-paced role is ensured by demonstrating excellent teamwork skills paired with the ability to manage time sensitive processes to meet expected service levels for our customers. Responsibilities Enter customer sales orders and sample requests into Shorr's ERP system with accuracy and efficiency to meet expected service levels. Conduct pre-order research if needed prior to order entry to ensure correct product, pricing, and shipping requirements are entered. Perform new item set-up in concurrence with Shorr's Data Coordinator team using Shorr quoting and ERP systems. Release customer sales orders from Shorr's Order Manager portal to Sxe. Set-up and maintain customer specific lists/tables in ecommerce platform to ensure a smooth customer ordering experience. Ensure follow-though activities are completed such as sending order confirmations to customers and release of orders to warehouse for shipment. Administrative Tasks: Setting up new customer accounts and ship to's in Shorr's ERP system. Add customer contacts and other account updates in Shorr's CRM. Manage customer requests for packing lists, BOL's, and POD's Create manual invoices for customers and/or process invoices in customer portals as required. Problem Resolution: Enter and track expedite requests through Shorr's expedite portal. Provide updated shipping status to team members and/or customers. Resolve sales order and invoice rejections in customer portals. Other duties may be assigned. Requirements Associates Degree or equivalent experience required Experience with MS Word, Excel and Outlook. Knowledge of ERP, CRM and ecommerce platforms is a plus. Prior data entry experience in an ERP and/or ecommerce platform. Demonstrated ability to work with detailed information. Excellent communication skills and ability to work in a fast-paced team environment. Demonstration of excellent organization skills while managing time sensitive processes. Individuals must be adaptable while maintaining a positive and cooperative attitude to meet work demands. Benefits Employee Stock Ownership Plan (ESOP) - Together, We Own It! Comprehensive Employee Benefits: Medical, dental, vision and other insurance coverages Competitive hourly rate plus targeted annual bonus plan 401K plan plus matching Team based Employee Owner company culture Shorr Packaging Corporation is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. It is the policy of the Shorr Packaging Corporate to afford full Equal Employment Opportunity, and all applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, protected veteran status, disability status, marital status, sexual orientation, gender identity or expression, or any other legally protected status.
    $33k-41k yearly est. Auto-Apply 60d+ ago
  • Customer Service Assoc. - Part-time Adel, IA

    Mylsb

    Sales associate and customer service job in Adel, IA

    Job Duties and Responsibilities Provides customer service for all clients of Lincoln Savings Bank (LSB). Customer Service Associates (CSA) balance their teller drawer daily, which includes cash handling, periodic batching of deposits and cashed checks. CSAs also handle administrative tasks such as processing client requests, account document review, answering/directing phone calls and ordering of branch supplies. Processes customer transactions with accuracy and professionalism, while keeping a high level of customer service. Answers and routes telephone calls, takes messages, provides information and directs calls to appropriate staff. Responds to client inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies. Refer clients for additional retail and bank services. Balances teller drawer, vault, coin machine and ATM. Bundles and scans appropriate work through the Branch Capture System. Acts in accordance with all LSB regulatory policies and procedures. Represents Lincoln Savings Bank in a positive light in all professional duties. Participates in civic, community, and networking events to cultivate productive relationships for Lincoln Savings Bank. Performs other duties and responsibilities as defined by management. Necessary Skills and Attributes Excellent communication skills Positive, customer-focused mindset Ability to multi-task while still meeting deadlines High school diploma or equivalent Prior customer service and retail experience Proficient in Microsoft Office (Outlook, Word, Excel) Equal Opportunity Employer, including Veterans and Individuals with Disabilities.
    $30k-40k yearly est. Auto-Apply 14d ago
  • Customer Support Representative

    Collabera 4.5company rating

    Sales associate and customer service job in Urbandale, IA

    Collabera Inc (Staffing Firm). We are based out of Morristown, NJ and we have been providing contingent labor to our clients for last 25 years. In 2015 we placed more than 6,000 contractors across select 100+ clients that we service. End client for this project is a large legal organization with operations in more than 100 countries and has more than 50,000 employees around the world. For eight consecutive years, Fortune has named this company as World's ‘Most Admired Companies to work for'. Job Description Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies issues and concerns to optimize customer satisfaction and retention. (Note that products may include parts whole goods or product related services.) Duties: Provides responses and/or solutions to customer dealers and/or Company personnel inquiries concerning problems and concerns of a moderately complex level. Effectively documents customer dealer and/or company personnel interactions and issues relating to area of responsibility. Distributes additional product/service/policy information to customers dealers and personnel. Develops common solutions to problems with team members to maintain required service levels. Maintains the accuracy and availability of customer related information on-line. Assists in the promotion of products/services/programs through special program offerings special mailings and pro-active user contact. Negotiates with customers dealers and company personnel to provide the proper policy execution and adequate resolution. Qualifications Specific Position Requirements: A qualified candidate will assist customers and dealers by phone and email with the creation of new customer & dealer accounts, modification/merging of existing accounts, and will send & receive alphanumeric codes in order to activate/transfer/warrant products for GPS enabled farming equipment. Extreme flexibility is needed due to the schedule requirements of supporting a 24/7, 362 days a year support center. Training will be on 1st shift and last roughly two weeks. After training has been completed, the candidate must be able to work and rotate between 1st, 2nd, and 3rd shifts. Shifts including one weekend day (Sunday-Thursday, Tuesday-Saturday) and holidays (with the exception of Thanksgiving, Christmas, New Year's) will also be required. Candidates with customer service backgrounds and strong troubleshooting computer skills are highly desired. Ag/farming backgrounds a plus. Additional Information To more about this or to schedule an interview, please contact : Richard Olano Technical Recruiter ************. richard.olano(@)collabera.com
    $37k-49k yearly est. 1d ago
  • Customer Service Assoc. - Part-time Adel, IA

    Lincoln Savings Bank 4.0company rating

    Sales associate and customer service job in Adel, IA

    Job Duties and Responsibilities Provides customer service for all clients of Lincoln Savings Bank (LSB). Customer Service Associates (CSA) balance their teller drawer daily, which includes cash handling, periodic batching of deposits and cashed checks. CSAs also handle administrative tasks such as processing client requests, account document review, answering/directing phone calls and ordering of branch supplies. Processes customer transactions with accuracy and professionalism, while keeping a high level of customer service. Answers and routes telephone calls, takes messages, provides information and directs calls to appropriate staff. Responds to client inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies. Refer clients for additional retail and bank services. Balances teller drawer, vault, coin machine and ATM. Bundles and scans appropriate work through the Branch Capture System. Acts in accordance with all LSB regulatory policies and procedures. Represents Lincoln Savings Bank in a positive light in all professional duties. Participates in civic, community, and networking events to cultivate productive relationships for Lincoln Savings Bank. Performs other duties and responsibilities as defined by management. Necessary Skills and Attributes Excellent communication skills Positive, customer-focused mindset Ability to multi-task while still meeting deadlines High school diploma or equivalent Prior customer service and retail experience Proficient in Microsoft Office (Outlook, Word, Excel) Equal Opportunity Employer, including Veterans and Individuals with Disabilities.
    $31k-35k yearly est. Auto-Apply 12d ago
  • Part Time Airport Agent - Customer Service

    Envoy Air Inc. 4.0company rating

    Sales associate and customer service job in Des Moines, IA

    Come and work for Envoy Air, an American Airlines Group Company, at DSM and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service. We are hiring immediately, with no experience required! Pay rate: $16.29 / HR Responsibilities What's in it for you? Travel for free with your family and friends on flights across the American Airlines global network. Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy. Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment. In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level. Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever. Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert. What you will be doing! Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience. This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner. No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination. This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company! Qualifications Requirements: Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds. 18 years or older. High school diploma, GED, or international equivalent. Ability to pass a pre-employment drug screen and background check. Authorized to work in U.S. without sponsorship. Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. We can recommend jobs specifically for you! Click here to get started.
    $16.3 hourly Auto-Apply 6d ago
  • Automotive Customer Service Advisor - 4034

    Tupeloms

    Sales associate and customer service job in Ankeny, IA

    Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest! We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle. Benefits: Opportunity to increase your payrate within your first 60 days of employment! Paid training plus bonus incentives for completing training. Cross-training across multiple roles, increasing your earning potential. Career paths that offer limitless growth opportunities (in Automotive and Management)! Safety focused work environment to always keep you and our customers safe! Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! * Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! * For full time employees PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred. Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required. See full job description below! ** Job Summary The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit! Job Responsibilities: Greet and escort guests from their vehicles as you review their requests. Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training. Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings. Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction. Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires. Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals. Other duties as assigned by management. Requirements: Proven face-to-face customer service or sales experience. Ability to perform the responsibilities of the job. Able to stand for an extended period. Ability to bend, stoop, reach, crawl, and climb stairs. Ability to lift over 50 pounds. Comfortable working in an enclosed and/or semi-outdoor environment. Authorized to work in the US without sponsorship. Qualifications: Valid Driver's License preferred. Excellent customer service and communication skills. Keen listening and reasoning skills to capture guests' product needs. Confident in overcoming objections and not afraid of rejection. An energetic and positive attitude that is welcoming to guests. Ability to work well in a team environment. Dedication to following safety policies and procedures. Willingness to undergo on the job training and a growth mindset. Ability to work in a fast-paced environment while multi-tasking. Benefits: Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine* Employer Funded Basic Life & Accidental Death Dismemberment* Bonus structure for JLU Module completions within set timeframes. Employee discount on parts and services Additional benefits available: * Dental Plan and/or Vision Plan* Life & Accidental Death Dismemberment and/or Accident* Short-Term and Long-Term Disability* Critical Illness and/or Cancer and/or Hospital Indemnity* Flexible Spending Account (FSA) and/or Dependent Care FSA* Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance Full-time employees only Equal Opportunity Employer Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Compensation: $14.00 - $18.00 / hour Job Type: Full-time
    $14-18 hourly 8h ago
  • Customer Experience Representative

    Matt Rainey Allstate Agency

    Sales associate and customer service job in Urbandale, IA

    Job Description Our growing agency is looking to add the perfect fit to our team. We are looking to add a high energy, customer focused individual to help create the ideal customer experience for our clients. We take great pride in our proactive approach to protecting customers from every day mayhem. The right person possesses the ability to interact with customers in person, over the phone, and digitally. Our team is looking for someone who wants to grow with the agency. You will be joining a highly successful team thanks in large part to our approach to taking care of customers. This is a primarily phone based position in a challenging field that offers lots of variety in the daily tasks. Our agency team is looking for the perfect fit to help us continue to achieve the level of service our customers expect while our agency continues to grow. Benefits Hourly Base Salary + Commission + Bonus Opportunities Flexible Schedule Paid Time Off (PTO) Hands on Training Career Growth Opportunities Responsibilities -Assist customers navigating coverages options to help with the changing needs -Perform tasks associated with customer billing -Be the frontline face to customers for the agency -Identify potential opportunities for sales within existing customer base Requirements -Positive attitude -Ability to professionally interact with a wide variety of customers -Patience with an ever changing marketplace -Team and customer first mentality -the ability to obtain a Property and Casualty license
    $35k-54k yearly est. 12d ago
  • Customer Service Advisor - Migrant Help

    Maximus 4.3company rating

    Sales associate and customer service job in Des Moines, IA

    Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team. This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered. This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance. 12pm - 8pm 1pm - 9pm 2pm - 10pm. Start date: Monday 19th January 2026. This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives. 1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. 2. Identify and address safeguarding concerns promptly and effectively. 3. Meet customer service standards and performance goals. 4. Respond to difficult and sensitive cases with empathy, patience, and resilience. 5. Deliver information services across multiple channels (telephone, online, email, and live chat). 6. Resolve service user issues proactively, calmly, and professionally. 7. Offer guidance, tailored recommendations, and signposting to Service Users. 8. Follow established processes and adjust to evolving procedures. 9. Manage confidential information with strict adherence to data protection standards. 10. Proactively seek and address feedback to drive continuous improvement in role. Qualifications & Experience • Experience performing under pressure and handling demanding situations whilst staying calm and patient. • Experience maintaining high levels of accuracy and attention to detail in all tasks. • Experience collaborating with diverse teams to achieve common goals. • Ability to solve complex problems and deliver solutions in a timely manner. • Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained. • Ability to resolve conflict, ensuring a positive outcome. • Ability to work independently, demonstrating initiative and good decision-making skills. • Strong written English skills to accurately input and record service user information. Desirable • Experience working with service users with additional needs and adapting to unique requirements. • Awareness of mental health issues and a passion for further learning and development in this area. Individual Competencies • Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks. • Ability to listen and engage with service users, understanding their needs and replying appropriately. • Ability to show empathy towards other's experiences and emotions. • Clear, effective and engaging communication skills with service users. • A positive approach to fostering an encouraging environment for colleagues and service users. • Proficient using a variety of digital software applications, and openness to learning new technologies. • Ability to prioritise time and tasks to meet deadlines and achieve objectives. • An open approach to embracing diverse perspectives and adapting to new ideas and ways of working. • Ability to adapt to changing environments and needs, being flexible and resilient in situations. • Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards. Desirable • Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 25,185.00 Maximum Salary £ 25,185.00
    $28k-33k yearly est. 2d ago
  • Test Content Services Specialist

    Psi Services 4.5company rating

    Sales associate and customer service job in Des Moines, IA

    **Title:** Test Content Services Specialist **Salary:** $55K **About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers. We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent. At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle. Learn more about what we do at: ************************* **About the Role** The Test Content Services Specialist applies technical expertise in exam content management, database management, and project management to the publication and maintenance of certification exams. The Test Content Services Specialist will import exam content from client representatives, prepare and configure exams for publication, and perform quality checks for publication and maintenance of exam forms in PSI's proprietary item banking and exam delivery software. - This is a full-time permanent role, with flexible hours around core office availability Monday to Friday. The role can be performed remotely in the US, UK, or Sweden, with occasional travel for meetings, events and workshops. **Role Responsibilities** - Onboard new clients and determine appropriate test setup based on client requirements. - Intake new exams for existing clients and publish exams according to established timeline requirements. - Develop and maintain timelines for test publication activities and track progress in project management ticketing software. - Format files to import client content into item banking and test delivery software, and ensure all data is imported accurately. - Prepare tests for publication and implement live updates to tests. - Collaborate with Information Technology personnel and/or Test Content Services Manager to provide software support and training for clients. - Identify potential test publication issues, troubleshoot, and suggest possible solutions to problems. - Conduct quality control according to department procedures and address issues. - Support other Content Management teams with tasks related to test publication. - Participate in the development and maintenance of documentation of Test Content Services work processes and associated technology tools, including system user guides. - Maintain in-depth and up-to-date knowledge of proprietary item banking and exam delivery software. **Knowledge, Skills and Experience Requirements** ▪ Bachelor's degree level preferred ▪ 1+ years' experience exam publication, item bank management and/or database management. ▪ Strong communication skills required. ▪ Ability to approach problems with creative problem solving. ▪ Proficiency with Microsoft Office applications. ▪ Experience with Jira a plus. ▪ Experience with XML, HTML and QTI file formats preferred Benefits At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role. In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes: + 401k/Pension/Retirement Plan - with country specific employer % + Enhanced PTO/Annual Leave + Medical insurance - country specific + Dental, Vision, Life and Short Term Disability for US + Flexible Spending Accounts - for the US + Medical Cashback plan covering vision, dental and income protection for UK + Employee Assistance Programme + Commitment and understanding of work/life balance + Dedicated DE&I group that drive core people initiatives + A culture of embracing wellness, including regular global initiatives + Access to supportive and professional mechanisms to help you plan for your future + Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
    $55k yearly 12d ago
  • HP Customer Sales Representative

    2020Companies

    Sales associate and customer service job in West Des Moines, IA

    Job Type: Regular Become a part-time HP Customer Sales Representative! Pay: $19.00 per hour based on location and candidate experience Schedule: Flex Friday, Saturday, or Sunday (10-15 Hours Per Week) About the Position HP and 2020 Companies have partnered to hire an HP Customer Sales Representative in your area! In this role, you will assist in driving sales and creating buzz and excitement around the HP brand and products in your local big-box retailer(s). You will demonstrate products to customers and tailor demonstrations to their ideal needs. You will be responsible for building rapport with customers and professional relationships with store management and employees. Day-in-the-Life Demonstrate HP products at a big box retail store Engage and build rapport with customers by creating a memorable experience Responsible for maintaining professional relationships with management and staff within assigned store Train retail store associates on HP products and services Maintain displays for cleanliness, functionality, and demo-readiness Responsible for reporting and competitive insights What's in it for you? Stable, weekly schedule Next day pay on-demand with DailyPay Friday, Saturday, or Sunday availability Paid training completed online $25 per month Technology Reimbursement Represent one of the most environmentally friendly companies worldwide I'm Interested! What Qualifications Do I Need? Be a problem-solving, tech-savvy enthusiast Have an outgoing personality and be eager to learn Be comfortable engaging with customers and demonstrating products with training Ability to engage in a selling process that overcomes objections and connects with customer needs Retail experience or customer service experience in electronics, tech or wireless a plus Training or product demonstration experience a plus 1-year job experience required About Company 2020 Companies is a premier outsourced sales and marketing agency launching and advocating new products and brands, penetrating new consumer segments, and executing sales and marketing strategies. 2020 trains our teams to succeed in any environment and equips them with the best technology and training to be flexible, engaging, and adept at solving problems. Job Description: Sell products and services in a retail store, kiosk, and/or event environments Maintain professional interaction with both customers and fellow employees Meet or exceed personal sales goals on a monthly basis Courteously welcome customers and offer assistance Direct customers by escorting them to displays; assess needs and suggests products to fit those needs Advise customers by providing information on products and services Help customers make selections by building customer confidence Accurately document and report sales Contribute to team effort by accomplishing related results as needed Responsible for accurately tracking and communicating all activity to Retail Operations Ensure work station/kiosk is clean, well-organized, functional and presentable at all times Responsible for submitting all paperwork completely and accurately Performance Measurements: Regular and prompt attendance Meet established monthly/weekly sales quota/goals Customer/client satisfaction based on rejection percentage and substantiated complaints Qualifications: High school diploma or equivalent required Six (6) months prior sales, retail, telecom or marketing experience Demonstrated knowledge of products and services Excellent communications, presentation, interpersonal and problem-solving skills Impeccable integrity and commitment to customer satisfaction Ability to multi-task in a fast-paced, team environment Must be available to work evenings, weekends and holidays as needed Ability to maintain customer confidentiality What You Can Expect From 2020 Companies We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that's paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you. 2020's Commitment We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.
    $19 hourly Auto-Apply 7d ago
  • Associate Sales Representative

    Steris 4.5company rating

    Sales associate and customer service job in Des Moines, IA

    At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. As an IMS Associate Sales Representative at STERIS, you are responsible for increasing sales in the assigned territory and Region, including coordination and execution of clinical and service-related activities while supporting the local Sales Team. You will be working closely with an assigned Account Manager and tasked with growing the Instrument Management Services (IMS) portfolio in the territory. This position will cover the Des Moines, IA territory. What you will do as an Associate Sales Representative • Use initiative to originate, promote, and close sales. • Assume primary responsibility for assigned sales territory. • Promote supportive, quality Customer relations by identifying internal Customers, acknowledging Customers promptly and using professional behavior. • Deliver effective and uncompromising Customer service in the territory and Region. • Coordinate all daily activities with the local Sales Team to ensure Customers are always served effectively. When working in non-local (Regional) territories, effectively coordinates daily activities with the Regional Sales Director. • Prepare service history reports, cost savings analysis and other relative reports to review with peers on monthly, quarterly and/or annual basis as determined by management. • Coordinate and conduct preventative maintenance services for Customers with local Sales Team. • Update process improvement programs for select Customers within assigned territory. • Coordinate all site visits and workshops for Customer attendance and technical staff. • Facilitate and maintain all territory billing functions including billing submissions, unbilled revenue and uncollected revenue. The Experience, Skills and Abilities Needed Required • Bachelor's degree • 1 year of sales experience • Must be able to be compliant with hospital/customer credentialing requirements #LI-TL1 What STERIS Offers We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future. Here is just a brief overview of what we offer: • Base Salary + Incentive Compensation Program • Vehicle Reimbursement Plan (includes monthly stipend + mileage reimbursement) • Cell Phone + Technology Stipend • Robust Sales Training Program • Flexible Time Off + 9 Corporate Holidays Per Year • Excellent Healthcare, Dental, and Vision Benefits • Healthcare and Dependent Flexible Spending Accounts • Long/Short Term Disability Coverage • 401(k) with a Company Match • Parental Leave • Tuition Reimbursement Program • Additional Add-On Benefits/Discounts Pay rate for this opportunity is $50,000. This position is incentive plan eligible, at target earnings of $91,200, depending on performance. Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc. STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits Open until position is filled. STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
    $50k-91.2k yearly 60d+ ago
  • Inside Sales Associate Sally Beauty 03408

    Cosmoprof 3.2company rating

    Sales associate and customer service job in Des Moines, IA

    By working at Sally Beauty, you would be part of the largest hair and beauty supplier in the world and we are on a mission to empower our customers to express themselves through hair - and we need passionate and talented people to make this happen!! The Sales Associate/Beauty Advisor will focus on one primary objective - creating a memorable shopping experience for our customers. We are continually searching for passionate beauty lovers that want to help our customer through their beauty experience. Whether assisting with hair color, cosmetics, skin care, or nails, we want you to be the advisor on our customer's journey. It takes knowledge and training - which Sally Beauty will go above and beyond to provide. You bring your passion and personality - we will do the rest! Your role at Sally Beauty: Build relationships and inspire loyalty. Recommend additional and complimentary products. Inform customers of current promotions and events. Set up advertising displays and arrange merchandise to highlight sales and promotional events. Ensure our customers are informed about and enrolled in our Loyalty program. Complete transactions accurately and efficiently. Maintain a professional store environment and communicate inventory issues. Demonstrate our Sally Beauty Culture Values. We have a range of different working schedules and hours to suit everyone's needs. Why you'll love working here: The people are creative, fun and passionate about beauty. Generous product discount and free sample products. You will receive a great education regarding our products. You will have ample opportunity for growth. You may qualify for one or more of the following - medical, dental, vision, 401k, vacation, sick and holiday time depending on the average hours worked. Requirements: Legal wants you to know: Must be able to lift up to 25 lbs, occasionally while on a ladder, with or without accommodation. May be exposed to fumes and odors upon occasion. Working Conditions/Physical Requirements The position requires some physical exertion such as long periods of standing; walking; recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes. The position involves working around moving parts, carts, or machines, and may occasionally include exposure to irritant chemicals. Additional Information: Interested in this exciting challenge and always be in the know about the latest trends in hair and beauty? Yes? Then we would love to hear from you. “At Sally Beauty Holdings, we find beauty in diversity. Our inclusivity and self-expression are what fuel our innovation and growth. You are welcome here, and you can thrive here. We find beauty in YOU. Join us.” Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, or disability. SBH, Inc. is an Equal Opportunity Employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
    $30k-44k yearly est. Auto-Apply 60d+ ago
  • Customer Support Representative

    Collabera 4.5company rating

    Sales associate and customer service job in Urbandale, IA

    Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Position Details: Industry Manufacturing Work Location Urbandale IA 50322 Job Title Customer Support Representative Duration 3 Years (Strong possibility of extension) Job Description: • Duties: Provides responses and/or solutions to customer dealers and/or Company personnel inquiries concerning problems and concerns of a moderately complex level. • Effectively documents customer dealer and/or company personnel interactions and issues relating to area of responsibility. • Distributes additional product/service/policy information to customer's dealers and client's personnel. • Develops common solutions to problems with team members to maintain required service levels. • Maintains the accuracy and availability of customer related information on-line. • Assists in the promotion of client's products/services/programs through special program offerings special mailings and pro-active user contact. • Negotiates with customer's dealers and company personnel to provide the proper policy execution and adequate resolution. Qualifications Job Requirements: • A qualified individual will assist customers and dealers (phone & email) in the creation of new customer and dealer accounts, modify/merge existing accounts, and also provide alpha numeric codes that will activate/transfer/warrant GPS enabled farming devices. • Extreme flexibility is needed due to the schedule requirements of supporting a 24/7, 362 days a year support center. • Off shift hours, weekends and holidays are a likely possibility. • Training will be on 1st shift and last roughly two weeks. • Candidates with customer service backgrounds and strong troubleshooting computer skills are highly desired. • Ag/farming backgrounds a plus. • Degree preferred but not required. Additional Information To know more about the position, please contact: Monaliza Santiago ************
    $37k-49k yearly est. 1d ago
  • Part Time Airport Agent - Customer Service

    Envoy Air 4.0company rating

    Sales associate and customer service job in Des Moines, IA

    Come and work for Envoy Air, an American Airlines Group Company, at DSM and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service. We are hiring immediately, with no experience required! Pay rate: $16.29 / HR Responsibilities What's in it for you? Travel for free with your family and friends on flights across the American Airlines global network. Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy. Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment. In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level. Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever. Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert. What you will be doing! Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience. This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner. No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination. This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company! Qualifications Requirements: Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds. 18 years or older. High school diploma, GED, or international equivalent. Ability to pass a pre-employment drug screen and background check. Authorized to work in U.S. without sponsorship. Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.
    $16.3 hourly Auto-Apply 4d ago
  • Automotive Customer Service Advisor - 4066

    Tupeloms

    Sales associate and customer service job in Waukee, IA

    Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest! We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle. Benefits: Opportunity to increase your payrate within your first 60 days of employment! Paid training plus bonus incentives for completing training. Cross-training across multiple roles, increasing your earning potential. Career paths that offer limitless growth opportunities (in Automotive and Management)! Safety focused work environment to always keep you and our customers safe! Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! * Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! * *For full time employees PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred. Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required. See full job description below! Job Summary The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit! Job Responsibilities: Greet and escort guests from their vehicles as you review their requests. Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training. Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings. Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction. Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires. Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals. Other duties as assigned by management. Requirements: Proven face-to-face customer service or sales experience. Ability to perform the responsibilities of the job. Able to stand for an extended period. Ability to bend, stoop, reach, crawl, and climb stairs. Ability to lift over 50 pounds. Comfortable working in an enclosed and/or semi-outdoor environment. Authorized to work in the US without sponsorship. Qualifications: Valid Driver's License preferred. Excellent customer service and communication skills. Keen listening and reasoning skills to capture guests' product needs. Confident in overcoming objections and not afraid of rejection. An energetic and positive attitude that is welcoming to guests. Ability to work well in a team environment. Dedication to following safety policies and procedures. Willingness to undergo on the job training and a growth mindset. Ability to work in a fast-paced environment while multi-tasking. Benefits: Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine* Employer Funded Basic Life & Accidental Death Dismemberment* Bonus structure for JLU Module completions within set timeframes. Employee discount on parts and services Additional benefits available: Dental Plan and/or Vision Plan* Life & Accidental Death Dismemberment and/or Accident* Short-Term and Long-Term Disability* Critical Illness and/or Cancer and/or Hospital Indemnity* Flexible Spending Account (FSA) and/or Dependent Care FSA* Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance * Full-time employees only Equal Opportunity Employer Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
    $28k-35k yearly est. 7h ago
  • Associate Sales Representative (Des Moines, IA, US, 50047)

    Steris Corporation 4.5company rating

    Sales associate and customer service job in Des Moines, IA

    At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. As an IMS Associate Sales Representative at STERIS, you are responsible for increasing sales in the assigned territory and Region, including coordination and execution of clinical and service-related activities while supporting the local Sales Team. You will be working closely with an assigned Account Manager and tasked with growing the Instrument Management Services (IMS) portfolio in the territory. This position will cover the Des Moines, IA territory. What you will do as an Associate Sales Representative * Use initiative to originate, promote, and close sales. * Assume primary responsibility for assigned sales territory. * Promote supportive, quality Customer relations by identifying internal Customers, acknowledging Customers promptly and using professional behavior. * Deliver effective and uncompromising Customer service in the territory and Region. * Coordinate all daily activities with the local Sales Team to ensure Customers are always served effectively. When working in non-local (Regional) territories, effectively coordinates daily activities with the Regional Sales Director. * Prepare service history reports, cost savings analysis and other relative reports to review with peers on monthly, quarterly and/or annual basis as determined by management. * Coordinate and conduct preventative maintenance services for Customers with local Sales Team. * Update process improvement programs for select Customers within assigned territory. * Coordinate all site visits and workshops for Customer attendance and technical staff. * Facilitate and maintain all territory billing functions including billing submissions, unbilled revenue and uncollected revenue. The Experience, Skills and Abilities Needed Required * Bachelor's degree * 1 year of sales experience * Must be able to be compliant with hospital/customer credentialing requirements #LI-TL1 What STERIS Offers We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future. Here is just a brief overview of what we offer: * Base Salary + Incentive Compensation Program * Vehicle Reimbursement Plan (includes monthly stipend + mileage reimbursement) * Cell Phone + Technology Stipend * Robust Sales Training Program * Flexible Time Off + 9 Corporate Holidays Per Year * Excellent Healthcare, Dental, and Vision Benefits * Healthcare and Dependent Flexible Spending Accounts * Long/Short Term Disability Coverage * 401(k) with a Company Match * Parental Leave * Tuition Reimbursement Program * Additional Add-On Benefits/Discounts Pay rate for this opportunity is $50,000. This position is incentive plan eligible, at target earnings of $91,200, depending on performance. Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc. STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits Open until position is filled. STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
    $50k-91.2k yearly 21d ago

Learn more about sales associate and customer service jobs

How much does a sales associate and customer service earn in Ankeny, IA?

The average sales associate and customer service in Ankeny, IA earns between $19,000 and $34,000 annually. This compares to the national average sales associate and customer service range of $21,000 to $38,000.

Average sales associate and customer service salary in Ankeny, IA

$25,000

What are the biggest employers of Sales Associate And Customer Services in Ankeny, IA?

The biggest employers of Sales Associate And Customer Services in Ankeny, IA are:
  1. The Home Depot
  2. Global Elite Group
  3. RTA of Iowa
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