Service Advisor - Truck Care
Sales Associate And Customer Service Job 21 miles from Barrington
Benefits:
* Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) - 100% match up to 5% * Medical/Dental/Vision Insurance after 30-days * Competitive Pay * Career Development * Quarterly Bonus Program * Hiring Immediately
Welcome to Love's!
Service Advisors drive sales success in our Truck Care facilities through salesmanship, leadership, and customer service. Service Advisors are key members of management, combining technical and managerial skills to lead service centers and progress towards becoming a Truck Care General Manager. We are seeking a customer-oriented Service Advisor to be the primary contact between customers and the sales department.
FUNCTIONS:
Maintain a safe and clean facility.
Greet customers, address vehicle service needs, and document issues.
Provide detailed repair cost estimates, sales promotions, obtain necessary approvals and payments.
Keep customers updated on vehicle status and provide comprehensive explanations of completed work. Handle customer complaints and resolve concerns.
EXPERIENCE:
Experience: 6 months in customer service or sales preferred.
Requirements: Valid driver's license with clean safety record, pass drug screening and medical exam as per regulations.
SKILLS AND DEMANDS:
Excellent communication and interpersonal skills with a customer satisfaction focus.
Exceptional customer service, positive rapport building, expert salesmanship, and ensuring satisfaction by managing operations and employee-vehicle deployment.
Strong organizational and multitasking abilities with attention to detail.
Effective teamwork skills.
Physical Demands: Regular talking and hearing. Active involvement requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing. Frequent lifting/moving of items over 75 pounds.
Our Culture
Come see why Love's Travel Stops and Country Stores was recognized by Indeed as the winner of the Better Work Award in 2023.
Love's Travel Stops and Country Stores is an Equal Opportunity Employer. Veterans encouraged to apply.
Love's has been fueling customers' journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The company's core business is travel stops and convenience stores with more than 630 locations in 42 states. Love's continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Love's serves and maintaining an inclusive and diverse workplace are hallmarks of the company's award-winning culture.
The Love's Family of Companies includes:
Gemini Motor Transport, one of the industry's safest trucking fleets.
Speedco and Love's Truck Care, the largest oil change and preventive maintenance and total truck care network.
Musket, a rapidly growing, Houston-based commodities supplier and trader.
Trillium, a Houston-based alternative fuels expert.
TVC Pro-driver, a commercial driver's license (CDL) protection subscription service.
Customer Relations Specialist
Sales Associate And Customer Service Job 12 miles from Barrington
Stevens Industries is looking for a customer-oriented service representative. A customer relations specialist, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
ESSENTIAL FUNCTIONS:
Manage large amounts of incoming calls
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
File customer concern report tickets
File engineering concern report tickets
Handle all customer returns and replacement units
Be able to multi-function with ongoing emails and phone calls
Attend open order meeting with the operations team
Attend customer concern report meeting with the quality team
Requirements
Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of personalities
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree
BENEFITS:
Highly competitive salary and bonus structure
On-Demand Pay - Access your earned pay prior to payday
100% Company-Paid Employee Health Insurance, Life Insurance, & Disability Insurance
Competitive Paid Time Off Plan plus 9 Paid Holidays
200% Company 401(K) Match
Annual Profit-Sharing Bonuses
Company Stock Options
Dental & Vision Insurance
Health Savings Account with Company match
On-site Childcare for Employees' Children and Grandchildren
Educational Assistance Plan
Additional Employee Perks such as fitness club reimbursement, retail discounts, company apparel, special employee events and meals, and more
Recognized as one of the fastest growing furniture and cabinet manufacturers in the United States, Stevens Industries, Inc. is a world-class manufacturer of wood and laminated products. We're dedicated to innovation, technological advancement, and beauty in functionality. Founded in 1956 and 100% employee owned, we credit our achievements to a focused path and our talented, passionate employee owners.
Stevens Industries, Inc. and Tot Mate Central is committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
SEASONAL SALES ASSOCIATE
Sales Associate And Customer Service Job 11 miles from Barrington
As a Sales Associate, you represent Von Maur and impact our reputation as America's Leading Department Store. You have the opportunity to make a lasting impression on the customer's shopping experience. WHAT YOU'LL DO:
Own the customer experience - greet people sincerely, be friendly and thank every customer
Develop relationships to grow your business
Highlight product knowledge and store services to create the best customer experience
Ring POS transactions and key account information
Maintain a visually appealing and clean department
Achieve individual sales and account goals
Be available to work day, evening, and weekend shifts
WHAT YOU CAN EXPECT:
We're committed to helping you thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family.
Competitive wages
Commission incentive - the more you sell the more you make!
Generous merchandise discount
Comprehensive benefits
401(k) retirement plan
No extended holiday hours
Promote from within philosophy - creates endless career opportunities!
ABOUT US:
Von Maur's reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We're committed to being a great place to work, where you can take pride in your work and grow professionally.
Customer Equipment Service/ Senior Seamer Service Representative
Sales Associate And Customer Service Job 32 miles from Barrington
CROWN Cork & Seal USA, Inc., a wholly owned company of Crown Holdings, Inc. is a global leader in the design, manufacture and sale of packaging products for consumer goods. At Crown, we are passionate about helping our customers build their brands and connect with consumers around the world. We do this by delivering innovative packaging that offers significant value for brand owners, retailers and consumers alike. With operations in 47 countries employing over 33,000 people and net sales of over $11 billion, we are uniquely positioned to bring best practices in quality and manufacturing to our customers to drive their businesses locally and globally. Sustaining a leadership position requires us to build a team of highly talented, dedicated and driven individuals.
DIVISION:
Crown's Food Division is the number one manufacturer of food cans in the world. Our complete array of food packaging serves a variety of markets, including fruit, vegetables, dairy, fish, meat, ready meals, pet food, infant milk powder and other dry food products. We offer a wide selection of food cans from round to bowl as well as shaped cans. We truly focus on excellence. Here is your chance to join the Crown Food Business Unit.
LOCATION: Home Based with Travel - Midwest or Eastern Region of the US.
POSITION OVERVIEW:
(Traveling Maintenance Role) This position will provide technical support for the customers of our North American Food Division. They will ensure our customer's equipment and can filling processes are running effectively and help them to troubleshoot any issues that may develop when they are using our steel and aluminum cans to fill their products.
DUTIES AND RESPONSIBILITIES:
The key responsibilities for this role are as follows:
• Ensure that customers are able to satisfactorily close food cans and ends by setting customer seaming (closing) equipment to achieve sound double seams. Diagnose and correct seam defects and seaming machine problems on increasingly sophisticated equipment.
• Respond to customer requests for both general and emergency break down assistance in order to restore customers output to planned levels.
• Arrange pro-active visits to customers to analyze customer seam results or carry out independent checks and provide advice as necessary. Commission new equipment and carry out repairs, inspections and subsequent on-site overhauls of closing equipment.
• Maintain good internal/external communications and keep manager updated on field developments and competitor activity. Identify opportunities to provide training for customer's personnel where new equipment or technology is being installed or where several improvements are needed.
• Submit customer service reports and time sheets in a timely manner; record all activities for the above accountabilities.
Typical tasks performed by CES at customers:
• Double seam tear down / evaluation
• Double seam tear down documentation
• Seamer set up
• Seamer adjustments
• Seamer troubleshooting
• Seamer audits
• Seamer repairs
• Seamer rebuilds
• Seamer installation (mechanical - no electrical)
• Seamer removal
• Assist with product trials / testing
• Assist with product quality problems
• Assist with Double Seam training
• Gather and report information on tooling - equipment - product - processes etc.
• Install tooling - equipment
H.S. Diploma with technical training
5-10 years of experience in manufacturing or other machine maintenance
Experience with can closing equipment preferred but not required
Effective interpersonal skills and the ability to interact with employees at all levels
Proven computer skills with a complete understanding of Word , Excel and Outlook
Strong mechanical aptitude with technical training in equipment and machinery repair and maintenance
Effective communication skills, both verbal and written
Ability to travel up to 70-80%, both driving and flying
Effective time management skills and the ability to balance multiple projects at one time
Crown offers competitive pay, including a $500 sign-on bonus, paid OT, and comprehensive benefits including free company-paid health insurance for employees and company-matched 401(k). Crown will also provide a company car.
Customer Solutions Specialist
Sales Associate And Customer Service Job 28 miles from Barrington
Customer Service Representative
Responsible for maintaining sustainable customer relations and preparing all customer requests (i.e. solution selling, order entry, quotation, order status, sample requests, shipment tracking data, misc. requests, reporting and projects, daily internal and external follow-up on open items). This position will also share responsibility for managing customer projects and house accounts with the other members of the Sales Team.
Primary Duties and Responsibilities
Ability to develop and maintain relationships with assigned accounts which maintain customer satisfaction and goodwill toward SPG and its entire team members.
Work directly with our sales staff on pricing, specifications, customer follow up and various other duties.
Work closely with production, shipping and outside vendors on a daily basis to ensure the needs of our company and our customers are being fulfilled.
Administer, support and complete all incoming requests from customers via phone, email, fax or mail.
Process and acknowledge all orders received usually via phone, fax, EDI, e-mail or mail within a 24-hour period after receipt of the order.
Advise customers and sales team members of order and new project status (on-time and late deliveries) and shipment tracking.
Prepare quotations for new and existing products within 48 hours or less after receipt of an RFQ form.
Ensure that all quotes and new orders reviewed more than 3 months prior are updated/re-quoted and approved prior to any new purchase order being entered into the system.
Communicate significant problems concerning customer orders, quotes, projects or miscellaneous issues appropriately
Follow all applicable ISO procedures.
Cross train on all customers and markets.
Completes other various duties as assigned or required by management.
Job Qualifications
Excellent communication skills via telephone, e-mail and written correspondence.
Self-motivated, strong interpersonal and leadership skills.
Ability to multi-task, manage time and prioritize tasks based on customer needs.
Ability to maintain accuracy in a fast paced environment.
Analytical aptitude; excellent problem solving skills.
3-5 years of customer service experience. (Manufacturing Experience Preferred)
Computer literacy is a must (Microsoft Outlook, Excel, Word; Salesforce)
Ability to work overtime on occasion, perhaps with short notice.
College Degree Preferred
Member Care Coordinator
Sales Associate And Customer Service Job 26 miles from Barrington
Apply: Email your resume to ************** or call ************.
Job Title: Member Care Coordinator
Duration: 6 months (Contract to hire permanent)
Location: Full-time remote, but training will be a few days onsite pay rate should align to conversion salary telephonic based role
Pay Rate: $50K-$60K at the high end - Pay rate range 25.00 -30.00 on W2.
BASIC FUNCTION:
This position is responsible for conducting home health assessment, contacting identified members to inform and educate them on health care programs to address their personal health plan needs, engaging the member in discussion of adherence to personal health plans, responding to inquiries from members, and supporting the clinicians in the Medical Management department with their provider and member activities.
ESSENTIAL FUNCTIONS:
Responsible for home health assessments and system updates.
Perform outreach and follow up attempts to members on their health care plan.
Build relationships with members to encourage compliance with care plans and to alert the Case Manager quickly when issues arise.
Inform and educate members on their program, may use supplied scripts. Complete records in system by performing data entry. Encourage member usage of our programs, including arranging appointments and additional member services (e.g., transportation). Generate appropriate correspondence and send to member manually, electronically, or telephonically.
Conduct check-ins with members to review individual care plan goals.
Maintain production requirements based on established department business needs.
Provide support to the clinical team by performing the non-clinical functions (as identified by the business process) necessary to generate, manage, and close a case within the platform.
Receive, analyze, conduct research and respond to telephone and/or written inquiries. Process information from member or provider to determine needs/wants and ensure customer questions have been addressed. Respond to customer or send to appropriate internal party.
Notify help desk of system issues.
Perform data entry function to update customer or provider information.
Obtain required or missing information via correspondence or telephone.
May serve as contact for the various groups regarding claims which involves conducting research, obtaining medical records/letters of medical necessity from TMG, reopen or initiate new cases as needed and refer case to clinicians.
Support and maintain communications with various in-house areas regarding groups concerns, i.e.: Marketing, Provider Affairs, and SSD.
Communicate and interact effectively and professionally with co-workers, management, customers, etc.
Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies.
Maintain complete confidentiality of company business
Maintain communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested.
JOB REQUIREMENTS:
Bachelor of Social Work or Psychology OR LVN, LPN with 1 year experience in managed care systems OR RN OR 3 years care coordination for a state managed or waiver program OR 3 years managed care systems experience.
Behavioral health experience in some capacity (acute inpatient or residential treatment settings preferred).
Knowledge of medical terminology
Experience coordinating member medical related needs, providing assistance to members, and analyzing member needs
PC proficiency including Microsoft Office applications
Customer service skills
Verbal and written communications skills including developing written correspondence to members and to other department personnel and coaching skills, including motivational interviewing, to educate members on medical issues
Current state driver license, transportation, and applicable insurance
Ability and willingness to travel
Commercial Associate
Sales Associate And Customer Service Job 32 miles from Barrington
NEW IN | Commercial Litigation Associate Attorney | Top-ranked by Chambers & Partners Every Year Since 2003 | Chambers & Partners - Exceptional work and client service. | Big Law quality at boutique firm | Multi award Winning Firm | Chicago - Hybrid | Salary up to $150k
Company Highlights:
• The firm focuses solely on litigation, handling high-profile national & international clients.
• Attorneys Recognized as "The Best Lawyers in America"
• Chicago-based litigation boutique with a national practice in federal and state courts and state agencies
• Representing sophisticated corporate and individual clients in trial and appellate courts
• Clients include: petrochemical, consumer products, industrial goods, financial services, insurance and energy companies.
About the Role: Junior Associate Attorney
• Provide legal support and counsel under the supervision of senior attorneys.
• Conduct legal research and draft pleadings, motions, and briefs.
• Manage case files, ensuring accurate and timely documentation.
• Assist in trial preparation, including witness interviews and discovery processes.
• Represent clients in court, depositions, and negotiations as needed.
• Maintain client communication and manage expectations throughout the legal process.
• Collaborate with legal team members on complex cases and strategy development.
• Stay updated on relevant laws, regulations, and legal precedents.
Salary and benefits:
• Salary up to $150k
• No billable requirements
Requirements:
• J.D Degree
• 1+ year Law Firm experience in Commercial Litigation
For a confidential and non-obligation call to find more information about this opportunity or please email me your resume to ************************************** and let me know when you are free for a call to discuss this in more detail.
Customer Relationship Management Specialist
Sales Associate And Customer Service Job 7 miles from Barrington
The role of CRM Systems Specialist with our client is a dynamic role that manages and maintains the firm's CRM operating system as well as provide operational support to the firm's financial advisors and clients.
CRM Duties and Responsibilities:
General system/program management.
Optimize utilization of the CRM.
Develop and modify CRM best practices and workflows as needed.
Automate business development workflows.
Create custom reports for executive or administrative needs.
Manage CRM integrations to 3rd party platforms.
Operational Duties and Responsibilities:
Prepare and complete account opening paperwork.
Link and maintain client accounts in the firm's systems.
Perform regular account maintenance (e.g., Name/address changes, beneficiary information, reporting statements, trustee, etc.).
Assist clients with transaction requests (move money, deposit checks, and complete wire requests).
Work with custodians to ensure successful receipt of ACAT and Non-ACAT transfers.
Open and service pledged accounts.
Communicate with clients, custodians, and other vendors.
CRM-Specific Skills:
Ability to learn software and databases (Tamarac CRM).
Advanced knowledge in building various queries.
Able to manage mass upload/download capabilities across various client segments.
Ability to create custom fields & dashboards.
Ability to manage CRM integrations to outside platforms.
Working knowledge of CRM business development workflows.
Working knowledge of CRM marketing lists/campaigns.
Working knowledge of family units within CRM.
Other Skills:
Highly proficient in Excel, and other Microsoft Suite applications.
Strong problem solving and decision-making ability.
Ability to manage multiple tasks and priorities simultaneously.
Excellent communication skills, both written and oral.
Strong interpersonal and relationship-building skills.
Highly organized with strong attention to detail.
Ability to collaborate with a team and work independently.
Customer Service Specialist
Sales Associate And Customer Service Job 32 miles from Barrington
The Land Trust Company is part of the Fidelity National Financial (FNF) umbrella, a Fortune 500 company. For over 100 years the Land Trust company has been servicing the needs of consumers in Illinois to ensure real estate ownership benefits while minimizing risks. The Land Trust Company is introducing a new product to the Indiana, Illinois and Florida marketplaces that offer greater services to clients whose buying factors are online privacy and fraud protection.
Role Description
This is a full-time, on-site position for a Customer Service Specialist at The Land Trust Company, located in Chicago, IL. The Customer Service Specialist will be responsible for managing incoming calls and appointments with potential clients, guiding them through a scripted process, and collecting the necessary information to establish a new trust.
The role offers the potential to advance into a Customer Service Manager position as the team expands, contingent upon the candidate demonstrating the qualifications and earning consideration for the managerial role.
Qualifications
Customer Support, Customer Service, and Customer Experience skills
Phone Etiquette
Proven track record of ensuring customer satisfaction
Excellent communication and interpersonal skills
Ability to multitask and prioritize in a fast-paced environment
Experience in real estate or title insurance is a plus
Minimum of high school diploma; additional certification in customer service is preferred
Compensation
The compensation range outlined below is flexible and will vary based on the candidate's skill set and qualifications. Highly qualified candidates may also be eligible for performance-based bonus compensation.
Trade Customs Specialist
Sales Associate And Customer Service Job 17 miles from Barrington
Delivering Passion with Every Shipment!
Established in 2001, Apex Logistics International has become a top dependable solution for those seeking expertise in freight forwarding, contract logistics, customs brokerage, transportation management, warehousing, and distribution. With a presence in 70 countries across six continents, 42 offices, 2,500+ dedicated employees, and consistent, dependable services, Apex continues to grow rapidly and deliver passion worldwide. In 2021, Apex joined the Kuehne+Nagel Group and together have become the Number 1 Global Air Freight Forwarder.
To coordinate the transportation of international shipments and prepare international trade documentation for clients import shipments. Ensure compliance with US import requirements on behalf of client and Apex. Coordinate all activities necessary to transport international shipments with contracted cartage agents, airlines, and contracted Customs bonded facilities. Responsible for dispatching cartage agents, interfacing with US Customs and coordinate Customs entry clearance activities.
BASIC DUTIES / RESPONSIBILITIES
Prepare international trade documents; e.g. Air waybills, Ocean/Truck Bills of Lading, Commercial Invoices, Certificates of Origin, In-Bond Documents, Customs Entry documents, Delivery Orders for company shipments.
Dispatch & coordinate cartage agents in various US locations for pick-up of clients'
e
Commerce import shipments at arriving airlines. Dispatch & coordinate cartage agents in various US locations for post Customs clearance delivery of clients'
e
Commerce shipments.
Ensure compliance with US import requirements for efficient movement of clients' eCommerce products. Perform proactive measures to ensure logistics and regulatory requirements are met in advance of importing eCommerce products
Coordinate all activities necessary to transport clients' import shipments with contracted cartage agents, airlines and company bonded facilities.
Performs daily follow up of clients' import shipments to ensure Customs clearance is obtained for U.S. import shipments, Coordinates with foreign clients', airlines, US Customs, gateway clearance points, clients' customer service, the consignee and external vendor agents, concerning shipments that are either held or delayed. Provides proactive notification of shipment status to clients' customer service. Resolve all issues on service inquiries related to the clients' import shipments.
Maintains up to date specific knowledge of U.S. Import requirements (Customs & Border Protection, FDA, etc.), specific transportation industry knowledge and general knowledge of other federal regulatory agencies.
Payment of duties and fees on behalf of our clients
Process §321 import consolidations
Prepare all necessary documents for data entry submission to US Customs
Verify eligibility for trade programs including NAFTA, CAFTA-DR, GSP, CBI, Chapter 98, etc.
Ensure that all entries are filed on time and freight delivered in a timely manner in accordance with our company and customer expectations
Monitor Liquidation Notices
Follow up on customs clearance, other government agency and resolving related issues.
Communication with inter office staff and customers.
Customs entry auditing.
Prepare ACE and ITRAC reports.
Develop business relationships with US Customs & clients.
Stay abreast of all import laws and regulation changes to ensure compliance.
Provides HTS classification for import shipments and any other government agency requirements
Functions as the liaison and coordinates all shipping activities with eCommerce clients.
Assists the client in logistic planning and coordinates the movement of large and/or complex shipments.
Creates and provides reports of shipping activity and client billing.
Maintains and ensures regulatory integrity of import records for seven years.
Assist company to implement compliance processes for the purpose of adhering to corporate polices and relevant regulations, including but not limited to the US Customs Regulations.
Audit import entries, including verification of classification, valuation, country of origin, commercial invoice requirements, Incoterms, documentation, and other government agency requirements.
Coordinate responses to Customs inquires and other Customs correspondence including CF28, CF29, CF19, CF4647, voluntary tenders, Protests and Post Entry Adjustments.
Maintain client and import shipment files ensuring hard copy and electronic copies maintained.
Other duties as requested.
JOB REQUIREMENTS
Two years college / equivalent. One (1) to Two (2) years Customs Brokerage experience, Or, two (2) to three (3) years administrative experience in US import and international shipping/documentation requirements. Broad general knowledge of Federal regulations regarding Import requirements. Must be able to type minimum of 35 WPM. Knowledge of Customs entry and international transportation of goods preferred. Ability to multi-task, customer service skills, attention to detail, time management, effective analytical, human relations, professional written and oral communications skills and attendance punctuality required. Experience with MS Office Suite (Word, PowerPoint, Excel & Outlook) required.
Client Service Associate, Institutional
Sales Associate And Customer Service Job 32 miles from Barrington
Fiducient Advisors provides tailored and personalized investment consulting services to clients such as retirement plan sponsors, endowments and foundations, private clients, and financial institutions. We operate with over 200 professionals nationwide, supporting our distinct purpose of helping clients prosper.
The Client Service Associate role is a valuable part of the overall level of service and communication provided to clients, Consultants, custodian firms and money managers, working on the clients' behalf to help them achieve their investment goals, no matter how big or small. The position assumes responsibility for supporting the firm's Institutional Investment Consultants in the areas of account administration, client servicing, trading and consulting projects.
Responsibilities:
Act as a liaison between custodians and clients by maintaining client records and authorized signers, managing recurring distributions, opening accounts, preparing Standing Letters of Authorization, etc.
Assist clients or Consultants with processing and facilitating money movements, including wires, electronic funds transfers, journals, DTC (Depository Transfer Check) of securities, ACAT (Automated Customer Account Transfer) and non-ACAT transfers in a timely manner while abiding by the Company's Compliance policies
Draft investment trade paperwork on behalf of clients as it relates to Mutual Funds, Alternative Assets, Separately Managed Accounts, etc. in accordance with the Company's Compliance policies
Support clients in completing paperwork for Hedge Fund and Private Equity subscription agreements in accordance with the Company's Compliance policies
Uphold superior client service standards by providing timely follow-up, proactive communication and by being a knowledgeable resource for clients and colleagues
Conducting outreach to build and maintain strong relationships with our client-base and identify firm services and solutions, such as digital, online access and cash management offerings, that support our clients' needs
Sustain effective communication with firm colleagues from other departments by maintaining and updating client records and activities in the CRM, shared folders and process workflows
Collaborate with peers on accomplishing operational and administrative duties; running reports, responding to general client requests, etc.
Support Institutional Consultants with daily business practices including portfolio administration, client audit requests, telephone coverage, coordination of client meetings and special projects
Required Education, Professional & Technical Experience
Bachelor's Degree or relevant work experience
1-3 Years in Investment Consulting or Financial Industry Experience
Proficiency in Microsoft Suite
Broad investment knowledge including experience with mutual funds, investment managers, 401(k) and/or Defined Benefit Plan administrative procedures preferred
Basic understanding of cash flow objectives
Previous CRM, Advent Axys, Adobe and custodial portal experience is a plus
Essential Traits
Thoughtful ability to establish rapport and build relationships.
Exceptional communication in a public setting with notable writing and presentation skills.
Adaptability when priorities shift and able to work independently.
Sound judgment and problem-solving skills.
Innovative, curious, and enthusiastic.
Detail-oriented with a high level of accuracy and organization.
Ability to cultivate and develop inclusive and equitable working relationships to support a sense of belonging.
Passionate about working in an organization that values and promotes diversity, equity, inclusion, and anti-racism.
Work Environment & Travel Requirements
This role may travel up to 5% of the time for training and or business/events.
This role offers a hybrid work model with three days in one of our professional office environments and two days remotely.
Physical Job Expectations
The physical job expectations described here are representative of those that must be met by an associate to successfully perform the essential functions of this job:
Must be able to remain in a stationary position for up to 8 hours.
Constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information.
The person in this position may at times need to move throughout the building to access different areas.
Ability to move equipment weighing up to 25 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform their primary responsibilities.
What We Offer (Summary Highlights)
A workplace that welcomes authenticity and practices acceptance for what makes each of us different. We are committed to educating our team, growing as a firm, and taking intentional actions related to diversity, equity, belonging and inclusion. We strive to be active participants of change in and outside our industry.
Paid Time Off
Generous PTO with optional rollover
Personal/Sick Time
10 Holidays with additional half days off for specific holidays throughout the year
Summer Perks
Bereavement Time -inclusive time off for a loved one, unborn child, or pet.
Employer Paid Parental, Personal and Family leaves.
Professional Development Day for eligible exams
Work Life Convenience Benefits
Exclusive Wellness Benefit Programs from VirginPulse, Care.com, Torchlight, Real Appeal, Peloton and more
KindBody - Family & Fertility Assistance
Wellness Reimbursement Program
Professional Development Designation reimbursement
Employee Referral Program
Employee Resource Groups, Mentorship Program & New Hire Cohort
401K Plan with company match
Cell Phone Reimbursement Program
Fiducient Advisors is a CFA Institute DEI Signatory. As a signatory, we commit to six Code Principals that seek to drive DEI progress in a meaningful way that can be measured. The six principles focus on pipeline, talent acquisition, promotion and retention, leadership, influence, and measurement.
Fiducient Advisors is an Equal Opportunity Employer that provides equal opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, genetic predisposition or carrier status, or any other characteristic protected by federal, state, or local law. The company is committed to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. It is expected that all employees are aware of this policy and that they create an environment that is sensitive and respectful to all individuals.
We are committed to upholding a workplace that welcomes authenticity and practices acceptance for what makes each of us different. We are committed to educating our team, growing as a firm, and taking intentional actions related to diversity, equity, equality, belonging and inclusion. We strive to be active participants of change in and outside our industry.
Customer Service Representative
Sales Associate And Customer Service Job 12 miles from Barrington
LaSalle Network has partnered with a well-known company in the Deerfield area. They are seeking a professional and friendly Customer Service Representative to join their team. As the first point of contact for visitors and callers, this team member, plays a crucial role in creating a positive and welcoming impression for the company.
This opportunity is 100% onsite in Lincolnshire, IL.
Customer Service Representative Responsibilities:
Research and/or tracking of an order
Contacting vendors for pricing, order status and tracking
Expediting a pick on an order or any other distribution request
Estimated delivery dates or lead times on products
Updates and status of repair orders
Building solid relationships with other internal departments and vendors
Evaluation of current processes for improvement and work on recommendations with management
Working as a team to manage daily workflow
Handling escalated customer issues when necessary
Answering emails and incoming calls from internal customers as needed
Customer Service Representative Requirements:
High School Diploma or equivalent
2+ years of Customer Service Experience
Proficient in Microsoft Office applications
Excellent verbal and written communication skills with the ability to effectively interact with all stakeholders
Excellent organizational and creative problem-solving skills
Excellent typing and data entry skills
Demonstrated resourcefulness with critical attention to detail
History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines
Demonstrated ability to quickly learn new systems and processes and put them into practical use
If you feel that you meet the qualifications and requirements for the Customer Service Representative position, please apply today!
Thank you,
Emily Schacht
Team Lead
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: ********************************************************************************************************
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Customer Service Representative
Sales Associate And Customer Service Job 6 miles from Barrington
Complaints Representative
12-month contract
Shift - Mon-Fri 9:30 am - 6:00 pm
Responsibilities
Provides customer services relating to sales, sales promotions, installations, and communications.
Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with consumer laws.
Develop organization-wide initiatives to proactively inform and educate customers.
Develops improvement plans in response to customer surveys.
Qualifications
At least 1 - 3 years of customer service work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
SAP experience preferred
Sales & Marketing Support Associate
Sales Associate And Customer Service Job 15 miles from Barrington
Are you a dynamic marketing professional with a competitive edge? Be Marketable is seeking a Sales & Marketing Support Associate to join our team and help us achieve success.
About Us:
We operate like a competitive sports team, with core values of leadership, integrity, teamwork, and accountability.
Our team is trained daily on customer service techniques, marketing initiatives, and business communications strategies.
We place a strong emphasis on building rapport with our customers.
Role Overview: As a Sales & Marketing Support Associate, you will work directly with and report to the Marketing Manager. Responsibilities include:
Researching target markets.
Participating in product knowledge seminars and morning meetings.
Providing direct customer service and sales support to consumers.
Gaining insight into innovative marketing and communications strategies through full participation in company activities and directives.
Essential Duties and Responsibilities:
Assist Account Managers with customer interactions and sales support.
Help launch new campaigns and products.
Accurately input customer data and track sales records.
Attend and learn all product knowledge for clients and apply it in actual consumer interactions and marketing initiatives.
Develop skills in training, coaching, and leadership.
Perform additional duties as needed.
Teamwork and Company Culture:
Value teamwork and seek good communication and cooperation within our organization.
Coordinate all routine aspects of customer orders, requests, and inquiries.
Identify and use internal resources as needed to complete tasks.
Support team goals and be receptive, flexible, and adaptable to change.
Identify and generate new sales opportunities through relationship building.
Qualifications:
Experience in customer service, customer solutions, and/or sales.
Effective decision-making skills.
Strong interpersonal and communication skills.
Ability to deliver timely and accurate information to customers and internal business partners.
Strong understanding of our client's products and services.
Ability to recognize and respond to new/additional opportunities for existing customers.
Join Us: Join our team at Be Marketable and become a part of our competitive and dynamic environment. Let's work together to achieve success!
Equal Opportunity Employer: We are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or any other protected status. We are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected.
EHS Representative
Sales Associate And Customer Service Job 32 miles from Barrington
About Us
For almost 50 years, USM has been an industry leader in environmentally conscious metal processing and recycling. Our sustainable practices exceed environmental standards.
Operating on 30 acres and with over a half a million square feet under roof combined with our extensive list of certifications and commitment to environmental responsibility, coupled with our excellent customer service, are what sets USM apart from other recycling companies. USM has grown from a single-service plant to the most dependable and capable recycling and processing center in North America. As an industry leader, USM's unique vertical integration and decades of experience allow us to provide outstanding customer experience and superior recycling services.
Job Description
We are seeking a driven, ambitious, and detail-oriented EHS Representative to join our team at USM. In this role, you will be responsible for ensuring compliance with environmental regulations, health and safety standards, and promoting a culture of safety within our metal processing facilities. The ideal candidate will have a strong understanding of EHS principles, excellent communication skills, and the ability to work collaboratively with various teams.
Title: EHS Representative
Responsibilities
- Develop, implement, and maintain EHS policies and procedures to ensure compliance with local, state, and federal regulations.
- Conduct regular inspections and audits of the facility to identify potential hazards and ensure compliance with safety standards.
- Assist in the development and delivery of EHS training programs for employees at all levels.
- Monitor and report on key EHS metrics, including incidents, near misses, and compliance findings.
- Investigate incidents and near misses, conducting root cause analysis and developing corrective action plans.
- Collaborate with production and maintenance teams to promote safe work practices and resolve EHS issues.
- Stay current on industry trends, regulations, and best practices in EHS management.
- Maintain accurate records and documentation related to EHS activities and compliance.
- Review plans and specifications for construction of new machinery or equipment to determine whether all safety requirements have been met.
-Heading and facilitating safety committee meetings by providing input on safety initiatives and programs.
- Support emergency response planning and training.
- Write and revise internal safety regulations and codes.
Preferred Qualifications
- 2-5 years of experience in EHS roles, preferably in a manufacturing or metal processing environment.
- Knowledge of OSHA regulations, environmental compliance requirements, and best practices in health and safety.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills, with the ability to engage and influence employees at all levels.
- Proficient in Microsoft Office Suite.
Physical Requirements
- Ability to conduct facility inspections, including walking, climbing, and lifting.
- Willingness to work in various environments, including indoor and outdoor settings.
Compensation & Benefits
- Competitive salary based on experience.
- In addition to salary, USM provides a wide range of benefits to support our employees and their families, based on their choices and eligibility, including Medical, Dental, Vision, Disability, Employee Assistance Program (EAP), Insurance (Accident, Life), and Defined Contribution Retirement Plan and more.
- This position requires 30% travel to our locations in Riverdale, Alsip, and Springfield. This position will be based out of our Chicago facility. A travel stipend will be provided.
Bilingual Financial Client Service Associate
Sales Associate And Customer Service Job 32 miles from Barrington
Are you experienced in stellar customer service and have exposure to the automotive industry? Our company provides payment plans for customers purchasing vehicle service contracts from car dealers across the U.S. and Canada. We are looking for someone who will go above and beyond to delight our customers and dealers by empathizing with their unique situations and communicating clearly, both verbally and in writing. This person will effectively and calmly diffuse difficult situations, consistently demonstrate attention to detail, and strive to improve our internal processes.
Fluency in Spanish and/or French is required.
This is an in-office role, Monday through Friday. If you're ready to contribute to a dedicated team and enhance customer experiences, we'd love to hear from you!
RESPONSIBILITIES:
Handle customer calls regarding general inquiries, invoices, payments, and other questions.
Use the company's web system to identify, research, and resolve customer issues.
Promptly process new business and manage one or more administrator accounts.
Collaborate with the team to meet mid-month and end-of-month deadlines.
Establish and maintain strong relationships with administrators and dealers through effective communication.
QUALIFICATIONS:
Customer service experience and good communication skills.
Fluency in speaking and writing Spanish OR French
Exposure or experience working in the automotive industry
Polished, professional, and motivated
Great organization and written/verbal communication abilities to solve inter-departmental problems.
Patient and self-motivated, can work and explain financial information to customers
COMPENSATION:
Up to $45,000 depending on experience.
People Services Specialist
Sales Associate And Customer Service Job 32 miles from Barrington
When you join RB Global you will be part of a diverse, global team that is focused on delivering great customer experiences. Our culture is centered around people and guided by our core values of Integrity, Unity and Vision.
The People Services Specialist is accountable for delivery of intake/escalated tier HR guidance and solutions to People Leaders and Employees across North America. Incumbent will partner and collaborate closely with all People Team Centers of Excellence for matters requiring COE expertise. The role requires both tactical and excellent execution in a dynamic and demanding environment, that ensures a “one team all in” continuity. The focus is on delivering People services ensuring a strong commitment to internal customer service, quality, and ongoing process improvement.
Responsibilities
Triage incoming People Service Center tickets and emails; research and resolve requests that come into the Center in a timely and efficient manner.
Deliver day to day hands on works for wide range of People Team spectrum including onboarding, HR policy, immigration, HR systems questions and cyclical People initiatives/ programs.
Work as a foundational subject matter expert in all areas of HR and other functions supported by shared services (i.e. payroll, equity, benefits, etc.)
Responsible for maintaining the data accuracy/integrity of various people systems and tools.
Ensures that HR processes, policies and tools are applied consistently to contribute to business goals.
Analyze requests and escalate issues to various People Team workgroups when service center unable to resolve and serve as liaison with People Team COE to ensure case resolution.
Other duties and special projects as assigned
Qualifications
Bachelor's degree or combination of education and equivalent work experience required
2 years of active HR experience required
Immediate Opening - Consumer Loan Sales Specialist - Paid Time Off & Incentive Pay
Sales Associate And Customer Service Job 9 miles from Barrington
At OneMain, Consumer Loan Sales Specialists empower customers - listening to their needs and providing access to friendly, fast, and affordable financing for life's expenses. Consumer Loan Sales Specialist will learn the lending and servicing business at OneMain allowing them to grow their career.
In the Role
Deliver results related to individual and branch sales goals as well as customer expectations
Develop new relationships - and maintain existing relationships - working with customers throughout the loan process and loan life cycle
Present financial solutions, based on customer needs, that meet their goals
Present customers with optional insurance products
Educate customers on the terms and conditions of their loan to ensure a clear understanding
Learn how to utilize credit underwriting techniques and sales tools
Manage the life cycle of the loan, including collections activities, complying with all laws and regulations
Requirements:
HS Diploma/GED
Preferred:
Sales, Collections or Customer Service experience
Bilingual - Spanish
Location: On site
The schedule for this position is Monday-Friday during standard business hours, with some extended hours during the week as needed which may include Saturday.
Who we Are
A career with OneMain offers you the potential to earn an annual salary plus incentives. You can steer your career toward leadership roles such as Branch Manager and District Manager by taking advantage of a variety of robust training programs and opportunities to advance. Other team member benefits include:
Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Paid time off (15 days vacation per year, plus 2 personal days, prorated based on start date)
Paid sick leave as determined by state or local ordinance, prorated based on start date
Paid holidays (7 days per year, based on start date)
Paid volunteer time (3 days per year, prorated based on start date)
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
In our more than 1,300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be -- in person, by phone and online.
At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.
Key Word Tags
Sales, Collections, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager Trainee
Membership Sales Specialist
Sales Associate And Customer Service Job 32 miles from Barrington
in Chicago, IL.
Schedule: 20 - 30 hours per week (flexible); some evenings and weekends required
Duration: Direct Hire
Comp: $17 - $20/hour, plus commissions (15% on membership sales) and bonus opportunities
Our client, an assisted stretching physical therapy studio, seeks a Senior Sales Associate to join their team! The ideal candidate will have exceptional communication skills and the proven ability to close on membership sales and turn prospects into loyal members!
Job Responsibilities:
Executing high-volume outbound sales strategies, including calling and nurturing prospects and leads
Scheduling introductory sessions so prospective clients can experience the benefits of one-on-one assisted stretching
Actively listening to prospects to analyze their needs and understand their whys
Guiding prospects to a decision by connecting their emotional and logical needs with the benefits of joining the clinic
Aligning prospects to the right product and services to meet their fitness and wellness goals
Maintaining records in our CRM system, ensuring all interactions are captured, to nurture leads into clients
Consistently following up with leads and prospects by creating tasks to manage the sales funnel
Selling wellness and recovery tools and other retail items in studio
Upselling services and memberships
Exceeding sales KPIs and conversion rates to drive studio growth and expand the impact we can have in the community
Qualifications:
2+ years and a proven track record in sales and customer service, with an ability to consistently meet or exceed sales goals and performance metrics.
Polite and courteous, with an innate talent for making others feel understood and valued. Able to deescalate and problem solve independently.
A strong listener skilled in employing various sales techniques and overcoming objections.
Proficient in using CRM and CMS systems, ensuring all member interactions are accurately recorded and managed.
Motivated by targets, with the ability to thrive within structured sales processes.
Always representing the studio with pride, demonstrating professionalism and dedication.
City Staffing is committed to diversity, equity, and inclusion (DEI) in all aspects of our business. As a women-owned and operated business, WBE certified, we recognize the importance of creating an inclusive and welcoming work environment for all individuals regardless of age, race, creed, color, national origin, sex, ability, marital status, gender identity and/or expression, or sexual orientation.
By submitting your resume to City Staffing, you are agreeing to receive text messages about employment opportunities. Reply with STOP to stop receiving messages. Message & Data rates may apply.
Food Service Team Member
Sales Associate And Customer Service Job 15 miles from Barrington
Responsibilities would include:
Preparing high-quality pizzas, sandwiches and breakfast items according to company recipes.
Keep the warmer filled with fresh product throughout the shift
Clean workstations and utensils before pizza preparation.
Disposing of expired product at the end of its shelf life
Label and date and rotate all food products
Requirements:
Requirements:
Food handling experience preferred.
Proven food preparation and food handling experience.
Working knowledge of proper food handling procedures.
The ability to follow standardized recipes.
The ability to work in a fast-paced environment.
The ability to work in a team.
Excellent communication skills.
Exceptional customer service skills.
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