Sales associate and customer service jobs in Dundalk, MD - 3,243 jobs
All
Sales Associate And Customer Service
Call Center Operator
Service Representative
Service Specialist
Sales Specialist
Adviser Sales
Service Advisor
Representative
Customer Service And Driver
Customer Service Agent
Service Associate
Customs Consultant
Customer Service Expert
Reservations Agent
Customer Liaison
Drive with doordash - receive 100% of customer tips
Doordash 4.4
Sales associate and customer service job in College Park, MD
Why Deliver with Door Dash? Door Dash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you'll stay busy with a variety of earnings opportunities and can work when it works for you. Whether you're looking for a side hustle or a full-time gig, delivering with Door Dash gives you the opportunity to earn extra cash on your terms.
Multiple ways to earn: Whether you're delivering meals, groceries, or retail orders, Door Dash offers diverse earning opportunities so you can maximize your time. Total flexibility: Dash when it works for you. Set your own hours and work as much-or as little-as you want. Know how much you'll make: Clear and concise pay model lets you know the minimum amount you will make before accepting any offer. Instant cash flow: Get paid the same day you dash with Door Dash Crimson*. No deposit fees, no waiting. Quick and easy start: Sign up in minutes and get on the road fast.**
Simple Process: Just pick up, drop off, and cash out. Payday is in your back pocket. Basic Requirements
18+ years old*** (21+ to deliver alcohol)
Any car, scooter, or bicycle (in select cities)
Driver's license number
Social security number (only in the US)
Consistent access to a smartphone How to Sign Up
Click "Sign Up Apply Now" and complete the sign up process
Download the Door Dash Dasher app and go *Subject to eligibility requirements and successful ID verification. The Door Dash Crimson Deposit Account is established by Starion Bank, Member FDIC. The Door Dash Crimson Visa Debit Card is issued by Starion Bank. **Subject to eligibility.. ***Must be 19+ in Arizona, California, Colorado, Delaware, Florida, Georgia, Idaho, Kentucky, Montana, New Jersey, New Mexico, Texas, Utah, and West Virginia Additional information
Dashing with Door Dash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Deliver with Door Dash and earn extra cash while being your own boss. Dash when it works for you. Sign up today.
$34k-41k yearly est. 2d ago
Looking for a job?
Let Zippia find it for you.
Roofing Sales Advisor - Six-Figure Opportunity
Supreme Restorations LLC
Sales associate and customer service job in Bel Air, MD
Forget everything you know about "sales jobs."
Most companies offer a tiny base, a pathetic 5% commission,
and a manager who breathes down your neck.
We aren't most companies.
Built for the 1% > While others offer a "base and a bonus,"
we offer a path to Total Financial Dominance
We are a family-backed powerhouse seeking a few elite closers
to join our inner circle and share in the spoils of our expansion.
Difference is.. WE CREATE ELITE CLOSERS
The seats are limited. The rewards are yours for the taking.
We don't care about your resume. We don't care about your degree.
We care about your hunger, your work ethic, and your obsession with winning.
💰 THE MONEY
• 50% Profit Splits: Yes, you read that right.
We offer the most aggressive commission structure in the industry.
• $250k+ Realistic First Year: Our top performers are actually doing over 350k.
• Proven Lead Flow: You aren't shouting into the void.
We provide appointments after proving a track record of closing.
*IF YOU DON'T MAKE MINIMUM 6 FIGURES WE ARE DOING YOU A DISERVICE*
🏎️ THE LIFESTYLE (Work Hard, Play Harder)
We don't do "pizza parties." We do legendary experiences.
Our last team trip included:
• Exotic Supercars 🏎️
• Private Mansion 🏰
• Luxury Yacht 🛥️
• Private Chef 👨 🍳
• Monthly Competitions: Constant opportunities to win Cash, Rolex's, and trips for you +1.
🤝 THE VIBE
We are a tight-knit, family-owned business.
We treat our people like family, but we train like pro athletes.
If you want a 9-to-5 where you can hide in a cubicle, do not apply.
If you want to be surrounded by winners who push you to level up every single day, you've found your home.
🎯 WHAT WE ARE LOOKING FOR:
• The "No-Excuse" Mindset: You find a way to win, regardless of the obstacles.
• Killer Instinct: You know how to spot an opportunity and close it. (we coach this)
• Coachability: You're ready to learn our system and execute it at a high level.
• Ambition: You aren't satisfied with "average." You want the lifestyle, the car, and the freedom.
🚫 NO EXPERIENCE NEEDED
We will provide the training, the scripts, and the mentorship.
You provide the fire.
ARE YOU READY TO LEVEL UP?
We are only hiring a select few to maintain our culture.
If you're tired of being underpaid and undervalued, apply now.
$47k-94k yearly est. 6d ago
Antwerpen CJDR Service Advisor
Antwerpen Auton Group
Sales associate and customer service job in Baltimore, MD
Description of the role:
The Antwerpen CJDR Service Advisor at Antwerpen Automotive is responsible for providing exceptional customerservice to clients in need of automotive maintenance or repairs. This role plays a crucial part in ensuring customer satisfaction and repeat business.
Responsibilities:
Assessing customer needs and guiding them through service options
Scheduling appointments and coordinating service timelines
Communicating vehicle maintenance recommendations clearly
Collaborating with service technicians to ensure timely completion of work
Resolving customer concerns and complaints professionally
Requirements:
Prior experience in customerservice or automotive industry preferred
Strong communication and interpersonal skills
Ability to multitask and prioritize in a fast-paced environment
Attention to detail and problem-solving abilities
Knowledge of automotive terminology and maintenance practices
Benefits:
Competitive compensation: Salary plus commission
Opportunity for career growth and development
Medical, Dental and Vision insurance options
Paid time off and holidays
Employee discounts on automotive services and products
About the Company:
Antwerpen Automotive is a reputable automotive dealership located in Baltimore, MD. With a focus on customer satisfaction and quality service, we pride ourselves on our dedicated team and welcoming work environment.
$44k-84k yearly est. 3d ago
Family Services Associate - Care Coordination & Resources
Children's National Medical Center 4.6
Sales associate and customer service job in Washington, DC
A prominent pediatric healthcare provider in Washington is looking for a Family ServicesAssociate to assist patients and families with issues related to illness and facilitate resource access. Responsibilities include coordinating care among medical teams, conducting screening interviews, and ensuring follow-up support. Candidates must hold a Bachelor's degree and ideally have experience in crisis situations. Bilingual abilities are preferred. This position offers a full-time work schedule with a competitive salary range of approximately $44,782.40 - $74,630.40.
#J-18808-Ljbffr
$44.8k-74.6k yearly 3d ago
Commercial Lines Client Service Rep
Summit Bridge Partners 4.5
Sales associate and customer service job in Baltimore, MD
About the Role
The Commercial Lines Client Service Representative plays a vital role in supporting our commercial clients and ensuring their insurance needs are met with professionalism and care. As the primary point of contact for business clients, you will deliver exceptional service, provide expert guidance on commercial coverage, and maintain strong client relationships. This position is key to sustaining our reputation for excellence and driving client retention.
Key Responsibilities
● Provide timely and professional assistance to commercial clients regarding their insurance policies, including coverage questions, billing inquiries, and policy changes.
● Process new business applications, renewals, endorsements, audits, and cancellations accurately and efficiently.
● Proactively identify client needs and recommend appropriate coverage options or enhancements to protect their business.
● Maintain accurate client and policy information in the agency management system.
● Assist in the claims process by guiding clients and collaborating with carriers to ensure fair and timely resolution.
● Coordinate with producers and underwriters to deliver comprehensive solutions for complex commercial accounts.
About the Candidate
The ideal candidate has a strong background in customerservice and experience working with commercial insurance accounts. They excel at building lasting relationships with business clients and explaining complex coverage in clear, understandable terms. Highly organized and detail-oriented, they thrive in fast-paced environments and manage multiple priorities with accuracy. Their proactive communication and commitment to service excellence make them an invaluable member of the team.
Qualifications
Experience: 2+ years in a customerservice role, preferably within commercial insurance.
Active P&C license preferred but not required with the right experience
Strong written and verbal communication skills
Tech-savvy, detail-oriented, and organized
Experience with an agency management system is a plus.
Team-first mentality with a proactive and collaborative attitude
Compensation & Benefits
Competitive base pay range of $60,000 to $80,000
Full benefits package including health insurance and retirement contributions
Free parking
Work Environment
In-office role (Monday to Friday schedule).
Communication channels include phone, email, and team collaboration platforms
Small team with supportive culture and a mix of independent and group tasks
$60k-80k yearly 5d ago
Client Service Representative - Floater (Glen Burnie Branch)
Atlantic Union Bank 4.3
Sales associate and customer service job in Glen Burnie, MD
The position is an all-encompassing role which requires the teammate to deliver best in class client experience, sales/service solutions, as well as handle teller transactions. The Client Services Representative creates a positive client relationship by effectively communicating a clear understanding of the benefits of Atlantic Union Bank's products and services.
Position Accountabilities
Represent the Bank to clients, prospects and guests in person, by telephone or by email in a courteous, professional manner.
Greet and provide exceptional service in person and by telephone/email.
Provide accurate information regarding Bank services, products, policies and procedures.
Open new Business and Consumer accounts and provide information to new and prospective clients by explaining and cross-selling Bank products and services.
Partner with other lines of business to identify/refer client needs (e.g., Mortgage, Investments, Business Banking, Commercial Banking, Merchant Services, Treasury Management)
Complete forms and other required documents and follow Bank policies and procedures.
Process transactions in person and via telephone/email to include loan payments, account transfers, and address changes.
Perform all duties of a Teller to include:
Provide excellent client experience
Perform basic client and cash transactions
Balance cash each day
Identify referral opportunities to contribute to branch goals
Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares' BSA/AML Policy and Procedures
Identify risk and escalate concerns through proper channels
Develop and maintain knowledge of bank products, services, including other lines of business
Ability to learn and adapt to changing digital channels
* Perform other duties as assigned.
Organizational Relationship
This position reports to Branch location leadership.
Position Qualifications
Education & Experience
High school diploma or equivalent (GED).
One (1) or more years of experience in a client service and/or a cross-trained teller position
Previous cash handling experience preferred
Knowledge & Skills
Excellent customerservice skills
Excellent oral and written communication skills
Ability to exercise sound business judgment
Proficient computer skills
Ability to handle multiple tasks with attention to details
Flexible, able to adapt to change
Shifts may vary for each position offering, depending on business need
Able to stand for extended periods of time and lift objects up to 30 pounds
Some local travel possible
Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting *********************************************************
We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.
$32k-43k yearly est. 8d ago
IAD Customer Service Baggage Drop Agent
ABM Industries 4.2
Sales associate and customer service job in Washington, DC
**Title:** IAD CustomerService - Baggage Drop Agent - Vendor Behind Counter (VBC)
**Pay Rate:** 18.13 per hour
**Job Classification:** Full-Time, Non-Exempt
**Shift:** Your **work schedule (shift)** will depend on what the company needs and which shifts are available when you finish onboarding.
+ 04:00 AM - 12:30 PM
+ 05:00 AM - 13:30 PM
The **CustomerService - Baggage Drop Agent also known as Vendor Behind Counter (VBC)** assists airline passengers by verifying government-issued identification, issuing passenger baggage tags, and moving such baggage to the client conveyor belt system.
**Basic Qualifications:**
- Must be 18 years of age or older
- No high school diploma, GED, or college degree required
**Preferred Qualifications:**
- One (1) year of customerservice or similar work experience preferred
**Specific Duties/Essential Job Functions** : (Other duties may be assigned)
+ Meet and greet airline customers in a positive and friendly manner.
+ Move stanchions for optimal line queue management.
+ Verify government-issued photo identification and /or authorization to ensure only authorized access to the concourse.
+ Issue customer baggage tags and place such tags on checked baggage.
+ Move tagged baggage to the client conveyor belt system.
+ Comply with all safety, security, compliance, and quality standards and employees must also adhere to all hazardous materials handling requirements.
+ Maintain a clean and safe work area at all times.
+ Miscellaneous duties as assigned.
**Physical Demands:**
+ The individual may be required to stand and walk for 2/3 or more of the work shift.
+ Individuals may be required to talk, hear, and use hands to handle or feel, for 2/3 or more of the work shift.
+ Individuals may be required to periodically lift 75 pounds or more for up to 2/3 of the work shift
**Work Environment:**
+ The work environment has a moderate noise level.
**Language Skills:**
+ Ability to communicate effectively in the English language.
+ Ability to read and interpret documents such as government-issued identification items, safety rules, operating and procedure manuals, and employee handbooks.
+ Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.
**Math Skills:**
+ Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimal
**Reasoning Ability** :
+ Ability to apply common sense understanding in order to carry out instructions furnished in written, oral, or diagram form.
+ Ability to deal with problems involving several concrete variables in standardized situations.
**General Company Requirements:**
+ Employees must comply with the Company's uniform and grooming standards and must wear his or her SIDA badge/Airport ID at all times.
+ Employees must comply with all guidelines and policies set forth in ABM Aviation's Employee Handbook. These policies include, but are not limited to, the Company's Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy
**Experience:**
+ Previous airport, baggage handling, warehouse, or porter experience preferred.
**Overall:**
+ Must be 18 years of age or older.
+ Must be willing to work on assigned schedule, which includes weekends.
+ Must meet all requirements to receive required airport SIDA badge, and Customs Seal (if applicable), including successful completion of a background check and ten-year work history.
**MUST have** the following three documents with yo for the SIDA Badge Application CBP purposes in case we move you forward for the next steps:
+ SSN
+ **Identification with Current Address (Choose one)****
+ State ID
+ Driver's License
+ **Citizenship Verification (Choose one)****
+ **US Citizens:** US Passport or US Birth Certificate/Naturalization
+ **Foreign Nationals:** Green Card or Employment Authorization Document (EAD)
+ EAD Categories ineligible for SIDA security clearance: A10, A11, C08, C10 (see recruiter for more information)
ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Front Line Team Members (******************************************************************************************************************** | (Programa de Beneficios de ABM)
REQNUMBER: 141576
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call ************. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
$29k-37k yearly est. 6d ago
ISSJ III Foreign Disclosure Representative (FDR)
BTS Software Solutions 3.4
Sales associate and customer service job in Columbia, MD
AVAILABLE UPON CONTRACT AWARD
Primary Location: Ft Bragg, NC
Clearance Requirement: Active Top-Secret Clearance with SCI Eligibility
BTS Software Solutions is seeking Foreign Disclosure Representatives to prepare and process foreign disclosure requests and propose recommendations to the Government per U.S. disclosure and release policies and guidance. The FDR reviews various products for release, ensuring All-Sources have been identified and appropriate security classification markings are applied and verifies sources against product content. The FDR maintains record archives of disclosure requests and adjudications and responds to requests for data; proposes disclosures or releases of information after technical and substantive reviews of information; advises on foreign disclosure policy and procedures in accordance with the Foreign Disclosure program; and tracks and maintains records for decisions concerning disclosure. The FDR possesses in-depth knowledge and experience in IC and DoD policies and procedures for determining the releasability of classified information. These positions support the J2 both CONUS at Ft Liberty, NC and OCONUS/TDY at a fixed location, on a 6-month rotational basis.
Required Qualifications:
Minimum of eight (8) years intelligence analyst or intelligence operations experience is highly desirable.
Minimum of two (2) years working as a Foreign Disclosure Representative experience is highly desirable.
Provide foreign disclosure recommendations after analyzing release requests for Classified Military Information (CMI) and Controlled Unclassified Information to support US Government information/intelligence sharing requirements.
Manage actions related to facilitate foreign visit requests, provide, and assist in foreign disclosure training, provide foreign disclosure/technology security review of technology, TTPs and operational/intelligence products across CAT 1-8 areas IA W NDP-1.
Conduct FDR duties IAW National Disclosure Policy One (NDP-1), CJCSI 2110.0 IE, DoDD 5230.11, ITAR, and USSOCOM policies.
Collaborate with Government individuals responsible for foreign disclosure, technology transfer, and export control.
Operate designated foreign disclosure database/management systems (i.e., Foreign Disclosure Management System, iDisclose, etc.) to log and provide foreign disclosure review and recommendations from varied sources, as directed by the Government.
Provide recommendations on use of DoD National Sharing Policies in support of the SOF enterprise to ensure maximum sharing with key partner nations.
Provide recommendations to Chief and/or Deputy Chief regarding foreign disclosure policies of controlled unclassified and classified information IAW applicable directives and policies per ICPG 403.1.
Prepare responses to Freedom of Information Act (FOIA) requests.
Company Overview:
BTS Software Solutions is a Service-Disabled Veteran Owned Small Business who are community-focused innovators who transform ideas into technology to serve people. We recognize that innovation is only valuable when applied towards a needed solution. Technology has no value without the hard work to turn ideas into reality. Our roots are in helping save Soldiers lives through technology. We bring that ethos to serving our community. We create solutions that touch people's lives - products to communicate, to connect companies with customers, to stay informed, to save lives, and to enhance lives.
We have a small company persona with a large company ethos and capabilities; we create elegant solutions for complex problems that will enrich peoples lives. We offer one of the best benefits packages in the industry: Competitive health benefits package, PTO, 401K matching and vested from day one to name just a few of our benefits and perks.
BTS Software Solutions is an Equal Opportunity Employer (EOE). All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
$32k-47k yearly est. 3d ago
Express Service Specialist
Aptask 4.4
Sales associate and customer service job in Washington, DC
About Client: Company is a worldwide provider of legal services, serving law firms, corporations, financial institutions and government agencies helping them streamline the administration of business operations. Its scalable, flexible technology is designed to help you quickly and efficiently turn huge amounts of data into manageable, actionable tools you can use to meet a variety of objectives.
Rate Range: $22-$23/Hr
Job Description:
Provide mail, distribution, copy, printing, hospitality, reception, file, or other services defined or outlined in EPIQ's service agreement with client
Provide support for miscellaneous requests and flex services with a "can do" attitude and philosophy Maintain a positive team-player mentality
Accurately communicate with client staff and EPIQ team members regarding commitments, deadlines, challenges, requests, etc
Deliver on service commitments in a timely and accurate manner
Invest proper effort and QC approach to deliver highest quality work and service
Comply with EPIQ's standards of operations as set forth in the contract agreement, the site operations manual, and the employee handbook
Expected to uphold the Standards of Service and best practices developed by ***.
Responsibilities:
General:
"Monitor and listen to clients to understand inquiries and requests in order to provide accurate information about the facilities and services with prompt assistance
Perform basic mathematical calculations using a calculator/computer to accurately figure production time and labor time associated with any copy, print, scan or production requests
Follow established guidelines and procedures for receiving, documenting, organizing and mailing out client packages (i.e. parcel deliveries, messenger services, etc.)
Ensure accurate tracking, monitoring and recording of all charges, overtime, logs and entries throughout his/her shift
Answering telephone inquiries, loading/unloading parcels, delivering of parcels, copying, and faxing and guest requests
Due to the cyclical nature of the industry team members may be required to work varying schedules to reflect the business needs of the firm
Specific duties as assigned:
Mail/Distribution Services
Sort, distribute and meter US mail with knowledge of current postal rates Ensure all projects have been properly produced and Quality Checked (QC'd) to EPIQ's standard
Ensure clients request and the delivery of faxes/parcels in a timely matter in accordance to EPIQ's standards
Copy Services
Immediate attention given to clients entering Copy/Mail Center in accordance with EPIQ's standard of operation
Accurately produce copy, print and scan projects in accordance to verbal and written instructions
Exhibit ability to take verbal instructions while taking notes to properly produce staff copy projects
Hospitality Services
Provide excellent client service as the coordinator of the clients' conference rooms, common areas and kitchens
Ensure clients requests for the set-up and use of meeting rooms are handed accurately and proactively
Place orders for food and beverages for use during meetings as assigned
Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use "Organize and distribute client kitchen supplies
Maintain inventory control and order supplies as needed
Perform cleaning, dusting and other incidental tasks as assigned
Floor Coordination
Provide excellent client service as the first line of contact with the client Responsible for the organization and upkeep of various satellite copy rooms throughout an assigned work area.
This includes the stocking of general supplies, delivery of paper, and basic daily maintenance of the copier(s) in that area
Responsible for the pick-up and delivery of all mail/parcels as well as all copy, print and scan projects that area assigned to the Copy Center
Reception
Work closely with the client's staff to ensure seamless day-to-day operations as the first line of contact with the client's visitors "Answer incoming telephone calls and direct call traffic to the proper person
Take accurate and complete messages for those employees who may be unavailable
Greet and announce visitors in a friendly and business-like manner
Maintain neatness and organization of reception desk and front closet areas with various administrative duties as outlined by the Site Manager
Qualifications:
High School Diploma or equivalent
Minimum of 1 year professional level work experience "Previous experience in a client service oriented field preferred "Willingness and ability to learn new skills.
Non-benefitted (other than those mandated under state or federal law).Please note that this position does not include paid time off benefits. ApTask offers subsidized insurance coverage to our employees.
About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at
Applicant Consent:
By submitting your application, you agree to ApTask's (*************** and , and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at ************ or ***************. Message frequency may vary. Msg & data rates may apply.
About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-owned company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at .
Applicant Consent:
By submitting your application, you agree to ApTask's (*************** and , and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at ************ or ***************. Message frequency may vary. Msg & data rates may apply.
$22-23 hourly 7d ago
Customer Success Consultant
Signal Vine 3.9
Sales associate and customer service job in Alexandria, VA
We are in search of a diligent and dedicated Customer Success Consultant to join our Customer Success team. We are Signal Vine, and we have an AI-based text messaging service that is a proven determinant in student success. If powerful results and use cases excite you AND you are a high-performer who is looking for an entrepreneurial, mission-driven team,
Signal Vine
is the place for you. The perfect candidate is interested in problem solving, helping people, and tackling tricky challenges that confront our customers. This is a customer-facing role, responsible for assisting the customer best utilize the Signal Vine platform. You will act as the technical lead working with customers to set-up and send important message campaigns using the
Signal Vine
platform.
Who We Are
Signal Vine is the leading Artificial Intelligence (AI)-powered messaging platform transforming how higher education leaders reach, support, and engage students. We believe in the power of conversation to build communities and to strengthen the opportunity for all to succeed. We are passionate about solving education and social challenges through technology-based innovation and building a business we can all be proud of while doing it.
Job Description
What You'll Do
On a daily basis you will:
Maintain positive customer satisfaction for a number of dedicated accounts
Help drive adoption of new features and expand customer usage of existing tools
Assist customers in setting up new messaging campaigns
Train users on how to use the platform and answer day-to-day questions
Perform other customer success or support tasks as required
Qualifications
Who You Are
First of all, you must have a bachelor's degree (BS/BA) from an accredited, four-year institution (or relevant work experience). Specifically, you should have:
Experience working with technology products and platforms
Interest in technical topics or learning to code is a plus
Additionally, you must have/be:
Obsessive about getting all the details right
Internal drive to meet deadlines and to bring others along with you
Effective time management and organizational skills
Excellent analytical, verbal and written communication skills
Integrity, high character and ability to maintain the confidentiality of customer data
Desire to work in an early stage company with "can do" start-up attitude
Additional Information
What Else You Should Know
Part of the growing education technology presence in Alexandria, VA, we are located just down the road from Amazon HQ2. We've been recognized as one of DC's most enviable offices by DC Inno and we offer a rewarding culture that promotes teamwork, growth, and enjoying our day to day roles. Our high growth business provides employees with a great opportunity to grow in their careers.
Competitive salary with individual commission structure
Medical (employer paid), dental, and vision insurance plans
401(k) plan with company match
Generous paid time-off and holiday schedule with additional floating holidays
Casual office attire and pet-friendly office
What Now?
Come join us as we build an exciting company that sits at the intersection of education and cutting-edge, AI-backed technology. All your information will be kept confidential according to EEO guidelines.
$84k-138k yearly est. 3d ago
Customer Service Expert
Gymboree Play & Music of Bethesda 3.7
Sales associate and customer service job in Bethesda, MD
BACKGROUND Gymboree Play & Music has been fostering creativity and confidence in children ages 0-5 for over 40 years. Today there are over 700 locations in 40 countries, making us the global leader in early childhood development programs. Designed by experts, our age-appropriate activities help develop the cognitive, physical and social skills of children as they play. Our programs are also recognized for their unique approach to parent involvement-which encourages participation in and understanding of each child's development.
Our class curriculum is developed by our experienced child development program directors and incorporate a balanced whole-child approach with activities to support what your child is mastering right now and what he or she will aspire to later. Classes are designed in 6-month increments to meet a child's unique interests and abilities. From birth to age 5, there's always something special awaiting you and your child at Gymboree Play & Music.
Job Description
Seeking Part-Time Customer Experience Expert: This person will be responsible for ensuring timely follow-up of customer inquiries for classes, birthday parties, special events and billing issues. Duties include emailing customers, tracking and sorting customer emails for follow-up, making phone calls, organizing customer follow-ups and action plans, and closing the loop to drive customer enrollments.
10-15 hours a week commitment
Must be available to work every afternoon from 4:00pm-6:00pm - Monday thru Friday
Position requires exceptional customerservice skills as well as computer, written and communication skills
Must be able to multi-task and take direction to drive results to manage all aspects of the customer experience
Must be reliable/dependable, extremely organized, self-motivated, action oriented and a thinker/problem solver
Flexible schedule a plus
to occasionally cover additional shifts when needed
This is an excellent position for:
College Students with afternoon availability
Persons looking for a 2nd job with fixed shift/hours week-to-week
"Young at Heart" Seniors seeking part-time work
Qualifications
CustomerService Skills, Communicator, Problem Solver, Computer Skills
Additional Information
All your information will be kept confidential according to EEO guidelines.
$46k-91k yearly est. 3d ago
Customer Liaison ($19/hr)
California Closets CCO
Sales associate and customer service job in McLean, VA
Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service. We believe home is more than just a place - it should be a source of creativity, comfort, and connection. From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs. Think of it as ‘practical magic.'
Job Description
The Customer Liaison assists customers and provides an exceptional brand experience. This position serves customers while striving to complete the appointment scheduling in an efficient and detailed manner through phone, email or when in the showroom.
What We Offer:
California Closets has both company-owned and franchise locations. This location is company-owned, therefore earns the following benefits:
Health insurance - Medical, Dental, and Vision
PTO days, floating holidays, paid holidays, and sick days
401K retirement plan with company match
40 hours/week with overtime potential
Grow your career with us - many promotional opportunities are available
Franchises are independently owned and operated and may offer different benefits.
Duties and Responsibilities:
Responsible for completing appointment scheduling in an efficient and detailed manner for our Design Consultants.
Responsible for answering incoming phone calls & emails to either the local scheduling office or local showrooms and address client needs.
Works in conjunction with the activities of the Centralized Scheduling team and communicates daily with the team regarding issues with accuracy of consultations being scheduled.
When in a showroom, serves as first contact to greet all clients who visit our showroom, including assisting the clients with signing our guestbook and offering refreshments as necessary.
Maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist. This includes opening and closing of the Showroom duties.
May be assigned administrative duties including, online social media support, warranty, trade packages, additional sales support (add-ons), and other clerical responsibilities.
Assists the Sales Manager with the ongoing education and training of the Design Consultants with Central Scheduling, as needed.
Based on business size may handle accounts receivable tasks
Qualifications
1-2 years of experience of administrative and/or customerservice experience in construction and/or in the home renovations/improvement industry - preferably within a luxury brand environment
Associates Degree related to business administration / accounting from an accredited college or university preferred
Calendar management / regional scheduling experience preferred
Self-starter with a positive attitude, and ability to manage own schedule and comfortable working in a fast-paced environment
Detail oriented, organized and time management skills
Ability to provide an exceptional client experience aligned to the company values
Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc)
Additional Information
Find us on Facebook, YouTube, and Instagram
We are an equal opportunity employer. We E-Verify.
All your information will be kept confidential according to EEO guidelines.
#DC088
$41k-88k yearly est. 7d ago
Loan Sales Specialist
Onemain Financial 3.9
Sales associate and customer service job in Laurel, MD
At OneMain, Loan Sales Specialists empower customers by listening to their needs and providing access to friendly, fast, and affordable financing for life's expenses. In this role, our team members thrive in a competitive atmosphere where hard work and dedication directly influence success. This role provides rewarding professional development and advancement opportunities in a dynamic and supportive environment. Loan Sales Specialists enjoy competitive compensation that recognizes both individual achievements and team success, all while growing their career.
Target base salary range is $18.00-$22.00, which is based on various factors including skills and work experience. In addition to base salary, this role is eligible for a competitive additional compensation program that is based on individual and company performance.
In the Role
Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service
Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals
Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs
Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations
Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems
Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude
Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options
Requirements:
High School Diploma or GED
Preferred:
Sales, Collections or CustomerService experience
Bilingual
Location: On site
The schedule for this position is Monday-Friday during standard business hours, with some extended hours during the week as needed which may include Saturday.
Who we Are
A career with OneMain offers you the potential to earn an annual salary plus incentives. You can steer your career toward leadership roles such as Branch Manager and District Manager by taking advantage of a variety of robust training programs and opportunities to advance. Other team member benefits include:
Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Paid time off (15 days vacation per year, plus 2 personal days, prorated based on start date)
Paid sick leave as determined by state or local ordinance, prorated based on start date
Paid holidays (7 days per year, based on start date)
Paid volunteer time (3 days per year, prorated based on start date)
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
In our more than 1,300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be -- in person, by phone and online.
At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.
Key Word Tags
Sales, Collections, Retail, Loan Sales, CustomerService, Customer Care, Business Development, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager Trainee
$18-22 hourly Auto-Apply 4d ago
Customer Relations Specialist, BEST Assessments
Center for Applied Linguistics 4.1
Sales associate and customer service job in Washington, DC
***Please submit Resume and Cover Letter when applying***
The Center for Applied Linguistics is a nonprofit organization promoting access, equity and mutual understanding for linguistically and culturally diverse people around the world.
The mission of the Center for Applied Linguistics (CAL) is to promote language learning and cultural understanding by serving as a trusted source for research, resources, and policy analysis. Through its work, CAL seeks solutions to issues involving language and culture as they relate to access and equity in education and society around the globe.
CAL is located in Washington, D.C. For this position, the employee will need to spend at least two business days per week at the CAL office. This position is not open to candidates residing in New York, New Jersey, Pennsylvania, Texas, California, or the U.S. Territories.
The Customer Relations Specialist, BEST Assessments, position supports all operations related to the customer support, as well as business development of Adult English Language Assessments that are owned and sold by the Center for Applied Linguistics (CAL). These assessments, BEST Literacy and BEST Plus, are used by adult English as a Second Language (ESL) programs, community colleges, and/or other organizations providing English education services to immigrant populations. This position is responsible for the supervision of one part-time Customer Support Assistant and reports to the Senior Director of Language Assessment and Instructional Research (LAIR) unit. This position works collaboratively with other functional departments at CAL, including fulfillment, communications, and test development. The incoming candidate will need to spend at least two business days per week at the CAL office in Washington, DC.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide daily telephone and email support, including technical support, for BEST Plus and BEST Literacy test administrators and programs.
Collect, compile and analyze customer data.
Implement and manage customer support process for test users.
Log customer questions and needs, and compile FAQ sheets.
Create escalation schedule for all operations and customer issues and serve as the point of escalation and back up for customer support line.
Manage the sale and distribution process for CAL's adult English language assessments, including following up on outstanding payments.
Create, document, and implement processes and workflows to improve team efficiency.
Support registration and enrollment for the online workshops and training courses for users of BEST assessment products.
Coordinate across functional departments at CAL, including operations, finance, communications, and test development to ensure customer requests fulfillment.
With the support of the Senior Director of LAIR, develop a strategy for BEST Products sales growth.
With the support of the Senior Director of LAIR, develop and execute prospective client outreach.
Represent BEST products during meetings with current and prospective clients.
Promote BEST assessments at professional conferences.
Supervise and mentor one Customer Support Assistant.
Complete other assignments at the direction of the Senior Director of LAIR.
Qualifications
EDUCATION AND EXPERIENCE
Required
High School Diploma or equivalent
Some college experience
3+ years of relevant experience
Preferred
Bachelor's degree (BA / BS)
Experience providing customerservice
Experience with or knowledge about adult ESL education in the U.S.
Experience with sales and marketing of educational products
Any equivalent combination of education and experience determined to be acceptable.
KNOWLEDGE, SKILLS AND ABILITIES
Excellent interpersonal, editing, oral and written communication skills in English.
Proficient in the use of Word, PowerPoint, and Excel.
Ability to work flexibly and cooperatively in a fast-paced team environment.
Acute attention to detail and ability to consistently meet deadlines.
Ability to work independently as well as part of a team.
Additional Information
COMPENSATION:
Starting at $59,500 annually based on years of experience and skills. This position is benefits eligible.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to effectively communicate. The employee may be required to sit or stand in a stationary position for more than 50% of the time. This position constantly operates a computer and other office productivity equipment. The employee may be required to move boxes of 30lbs. CAL adheres to ADA compliance and guidelines as a common practice.
ADDITIONAL INFORMATION
This job description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.
AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYMENT STATEMENT
The Center for Applied Linguistics (CAL) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, or genetics. In addition to federal law requirements, CAL complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
CAL expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of CAL employees to perform their job duties may result in discipline up to and including discharge.
$59.5k yearly 60d+ ago
Customer Service Advisor
QGR Jiffy Lube
Sales associate and customer service job in Olney, MD
What can you expect as an Automotive CustomerService Advisor?
As an Automotive CustomerService Advisor you will be the lead point of contact for our customers. You will be responsible for welcoming, advising and inviting our customers to return. Our advisors truly love helping our customers be reviewing past service work and communicating the vehicle's needs. Our best will inquire about the customer and the vehicle's complaints and work with our technicians to find a correction. Our CustomerService Advisors love to engage with the customer and are always welcoming them with a smile. Some of the reasons our advisors love working with us are:
Efficient teams delivering timely inspections
The use of a cutting edge POS system that graphically illustrates our customers' needs based on the vehicles' manufacturer recommendations
Thorough technicians that deliver quality inspection reports
Steady flow of customers
What you will do:
Greet the customer and acknowledge their request
Check-In the customer and verify information
Be an expert on all sales processes and initiatives
Process phone calls in a professional manner. Encourage the customer to come in for service work.
Be comfortable selling to our customers our product offerings
Document, verbally communicate and sell the recommendations
Write estimates and order parts for services as needed.
Be able to create and bill out all sales orders.
Work towards achieving any company-set goals or objectives, including individual sales goals.
Keep pace with customers, balancing multiple priorities and using good judgement to manage time.
Build relationships with customers by communicating the status of their vehicle, promise time.
Pay Range:
32,240 - 44,330 per year
Benefits include:
Competitive pay (based on experience)
Matching 401K
On-the-job training with Award Winning Online Training Platform: Jiffy Lube University
We promote from within a commitment we are passionate about
No late evenings
Tuition reimbursement
Paid vacation and holidays
Medical insurance
Requirements
What are the Job Qualifications?
Driver's License
Ability to Stand on your feet for 10+ hours
Ability to speak English
Bi-lingual is a plus!
Previous sales experience is a plus - automotive is preferred
$31k-40k yearly est. 60d+ ago
Reservations Agent
Accorhotel
Sales associate and customer service job in Washington, DC
"Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit **************************
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Rate of Pay: $ 29.06 per hour
What is in it for you:
Competitive salary
Paid Time Off
Medical, Dental and Vision Insurance, 401K
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities
Job Description
Reservation Agent
You represent Sofitel Washington D.C. Lafayette Square with enthusiasm and pride, providing exceptional service and attention for each guest you encounter. You are energetic and confident, and will encourage your teammates to achieve and be positive. You are entrusted with the responsibility of ensuring the best possible experience for your guests at all times.
What you will be doing:
Reporting to the Revenue Manager, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service in all interactions
You maintain a perpetual presence for the meeting planner by remaining attentive and answering client questions in a professional and warm manner
You update reservations including cancellations, rescheduling and shortening length of stay requests received by phone, fax or email in accordance with Sofitel Washington D.C. Lafayette Square group reservation policies
You set-up proper billing accounts according to accounting policies.
You ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities when applicable
You respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department
You liaise with Sales and other departments as required
You provide reservation and pick up reports upon request
Other duties as assigned
Qualifications
Your experience and skills include:
CustomerService experience required; Must possess outstanding guest services skills, sophisticated verbal & written communication skills
Computer literate in Microsoft Windows/Microsoft Excel applications preferred
OPERA PMS experience preferred
Must be able to handle a multitude of tasks in an intense, ever-changing environment
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Additional Information
Additional Information
Your team and working environment:
Opportunity to work with a diverse group, representative of over 20 countries worldwide
Experienced group of individuals to train and hone innate skills and abilities
Visa Requirements: Must be legally authorized to work in the U.S.A. Sofitel Washington DC Lafayette Square is unable to assist with work authorization.
$29.1 hourly 3d ago
Service Center Based Accountant - MD
Pure Flow Inc. 3.3
Sales associate and customer service job in Clarksburg, MD
Watch this video to learn more about Pureflow!
MarylandService Center Based Accountant
About Our Organization:
With over 40 years of experience providing high purity water solutions, Pureflow is committed to serving clients by designing, building, installing, and maintaining water purification systems in a broad range of commercial and industrial markets. Because we understand that a successful business needs quality employees, we are seeking highly talented and motivated candidates to join our Company where people, integrity, and excellence are essential to our culture.
Key Responsibilities:
The primary objective as Service Center Based Accountant for the Maryland Technical Service Center (TSC) is to manage the Maryland TSC's financial activities and transactions. Your primary job responsibilities will include, but are not limited to:
Financial Management and Analysis
Manage invoicing, pricing, and profitability analysis for contracts, service projects, and sales orders.
Conduct audits of Customer Maintenance Contracts and ensure renewal pricing alignment.
Oversee collections, financial tracking, and reporting, explaining variances.
Operational Efficiency and Process Optimization
Collaborate on inventory reconciliation and process optimization.
Streamline financial processes, collaborate cross-functionally.
Lead Contract Management and reconciliation of quoted to actual hours worked for Service Techs
Communication and Collaboration
Deliver presentations and collaborate cross-functionally.
Performance Tracking and Metrics
Establish and track Key Performance Indicators (KPIs) and critical metrics.
This summary provides a clear overview of the role's financial focus.
Job Type: Full-time, In person, Monday-Friday, 8-5
Benefits:
401(k) with matching
Medical, Dental, Life, STD & LTD insurances
Health savings account (HSA)
Generous paid time off
Referral bonus program
Tuition reimbursement
Pureflow is an equal-opportunity employer, including disability and veterans. Post-offer, pre-employment background checks and drug tests are required for all positions.
Pay range: $65,000 - $90,000
Pay range has been determined by industry benchmarking data provided by ADP.
$65k-90k yearly Auto-Apply 12d ago
Call Center Operator
Columbia Medical Practice 3.7
Sales associate and customer service job in Columbia, MD
Job Description - Call Center Operator
The Call Center Operator is the first point of contact for patients at Columbia Medical Practice (CMP). This role ensures excellent customerservice by handling incoming calls, scheduling appointments, and supporting daily operational needs of the call center. The Call Center Operator follows CMP policies and procedures while maintaining efficiency, accuracy, and professionalism.
SUPERVISION RECEIVED
Reports to the Call Center Manager.
RESPONSIBILITIES
Patient Interaction & Registration
• Answer incoming calls promptly and professionally using CMP standards.
• Register patients accurately in the EHR, including demographics, insurance, and eligibility verification.
• Inform patients of CMP insurance/payment policies.
• Assist with medical record requests and portal enrollment.
Appointment Scheduling
• Schedule patient appointments according to department/provider guidelines.
• Manage cancellations, no-shows, and reschedules.
• Optimize schedules for efficiency, including double bookings or extended hours when approved.
• Monitor call volume and assist in meeting call center performance goals.
Team Support & Communication
• Communicate effectively with providers, staff, and outside entities (labs, imaging centers, hospitals).
• Assist with training and onboarding of new call center staff.
• Provide coverage for coworkers as needed.
• Escalate issues or unusual calls appropriately.
EDUCATION & EXPERIENCE
• High school diploma or GED required.
• Associate degree in a clinical or business field preferred.
• Minimum 2 years of call center experience required; experience in a physician office preferred.
KNOWLEDGE & SKILLS
• Excellent verbal communication and active listening skills.
• Strong customerservice orientation and ability to multitask.
• Proficiency with EHR systems and general office software.
• Knowledge of HIPAA and OSHA guidelines.
• Ability to work independently and as part of a team.
ENVIRONMENTAL & PHYSICAL DEMANDS
• Normal office environment with potential exposure to communicable diseases.
• Extended periods of sitting, phone use, and computer work.
• Must be able to multitask in a fast-paced setting and communicate clearly.
Columbia Medical Practice is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company
$33k-40k yearly est. 3d ago
Call Center Operator - All Shifts
AFCO LLC 4.1
Sales associate and customer service job in Bethesda, MD
Job DescriptionDescription:AFCO provides a wide range of quality professional and administrative services. Founded in 2006, we are a leading source of staffing services and business solutions to the Federal Government. Our service solutions improve a federal agency's performance and help meet mission goals.
We are looking for motivated professional Call Center Representatives to support a Federal Agency. Quality Personnel will be utilizing government records systems to assist the department and base in its mission. If you meet these specific requirements outlined below, we invite you to apply!
The Operator Services section within the NIH Call Center Services performs a vital role for the NIH as its voice communication center. The call center is open 24 x 7, 365 days a year and is staffed with a dedicated group of individuals providing voice and data communications, TTY related services, bi-lingual services and acts as a clearinghouse for all institutes of the NIH research community, NIH personnel, its patients, national and international health organizations and healthcare practitioners. Call Center Services employees are classified as “essential personnel” by the Department of Health and Human Services.
· Follows NIH and Team AFCO-cFocus policies and procedures
· Internal or external customerservice and relationship management, serving as the first line of support, hospital staff support, and help desk
· Serves customers by taking telephone, fax, and email; and providing information
· Ensures the appropriate level of customerservice is delivered
· Ensure that correct information is shared with all callers and outstanding customerservice is delivered by phone and in writing
· Responsible for professionally and enthusiastically answering incoming calls and electronic requests from patients, family members, and other external parties to register new patients, schedule healthcare appointments, answer questions, handle complaints, troubleshoot problems, and provide information
· Support Signal Paging
· Support Emergency Paging
· Support NIH General Information Inquiry Calls
· Support Overhead Paging
· Support Language Interpreter Services (CYRACOM)
· Support On-Call Schedule Management
· Provide Daily Status reports
Requirements:
EDUCATION
High School diploma
EXPERIENCE
Six months experience in and office setting
SKILLS
· Well suited candidates will possess the following skills:
· Clear and concise communication.
· Active listening.
· Ability to problem solve
· Ability to analyze customer issues, identify the root cause, and find effective solutions.
· Show empathy and understanding towards frustrated or upset customers is crucial for building rapport and resolving conflicts.
· Technical Proficiency using computers, CRM software, and other call center-specific technologies.
· Ability to adjust to different situations, customer needs, and call center procedures is essential.
· Strong organization skills to manage their time, prioritize tasks, and keep track of customer information.
· Patience when dealing with difficult or demanding customers.
· Ability to handle multiple tasks simultaneously, such as listening to a customer, typing notes, and navigating computer systems.
· A positive and professional attitude to provide excellent customerservice.
· Quick and active learner and retain important information to ensure the proper information is conveyed to the client.
· Ability to de-escalate tense situations and find resolutions that satisfy both the customer and the agency.
SHIFTS
MON - FRI
Shift 1 7am-3pm
Shift 2 7am-1pm
Shift 3 7am-3:45pm
Shift 4 8am-4:45pm
Shift 5 9am-5:45pm
Shift 6 3pm-11pm (midday)
Shift 7 11pm-7am (night)
SAT
Shift 1 7am-3:45pm
Shift 2 3pm - 11pm (midday)
Shift 3 11pm-7a (night)
SUN
Shift 1 7am-3pm
Shift 2 3pm-11pm (midday)
Shift 3 11pm-7am (night)
$30k-38k yearly est. 17d ago
Call Center Operator
Laurel Dental Office
Sales associate and customer service job in Ellicott City, MD
Preferred Dental is a general dentistry office in Ellicott City, MD. We are professional, agile, innovative and our goal is to deliver quality comprehensive care tailored to specific patient needs with the intent to improve overall health, quality of life, and increase life span through immaculate oral health..
Our work environment includes:
Modern office setting
Growth opportunities
Wellness programs
4-day work week
Business, sales, and communications training
We are seeking energetic and reliable professionals to join our team of Call Center Representatives. The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary. Our Call Center Representatives are often the first point of contact for new and existing patient scheduling and any related issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.
Responsibilities:
Speak clearly to customers.
Communicate in writing with excellent grammar, punctuation, and spelling
Provide good customerservice.
Answer questions about company services.
Handle problems that may arise when dealing with patients and non-patients.
Communicate with patients and resolve their problems or complaints.
Take notes of customerservice calls.
Explain the different policies to customers.
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Benefits:
401(k) matching
Health insurance
Dental care coverage
Employee discount
Paid time off
Paid training
Schedule:
Monday, Tuesday, Thursday, Friday as per office hours of the office
Supplemental pay types:
Bonus pay
$17-18 hourly Auto-Apply 60d+ ago
Learn more about sales associate and customer service jobs
How much does a sales associate and customer service earn in Dundalk, MD?
The average sales associate and customer service in Dundalk, MD earns between $22,000 and $39,000 annually. This compares to the national average sales associate and customer service range of $21,000 to $38,000.
Average sales associate and customer service salary in Dundalk, MD
$29,000
What are the biggest employers of Sales Associate And Customer Services in Dundalk, MD?
The biggest employers of Sales Associate And Customer Services in Dundalk, MD are: