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Sales associate and customer service jobs in Greece, NY - 958 jobs

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  • Seasonal Sales Associates - Eddie Bauer, 4216 Eastview Mall

    Eddie Bauer 4.4company rating

    Sales associate and customer service job in Victor, NY

    Our Seasonal Sales Associates promote our culture, values and mission. As a Seasonal Sales Associate, your number one job is to share your love of fashion and do whatever it takes to create an amazing shopping experience for our customers. Who You Are: Engaging personality who provides great service. Excited to meet new people. Thoughtful with a desire to make others feel good about themselves and their individual style. Responsibilities As a Seasonal Sales Associate you will: Engage and connect with customers to create an amazing shopping experience. Achieve and exceed sales goals by executing our selling strategy. Share product knowledge with customers to maximize sales. Engage with customers to build relationships and brand loyalty by using company tools. Show understanding of customer's personal style when offering fashion advice. Inspire customers with your product knowledge to cater to their needs. Assist with daily opening and closing tasks to maintain a clean, neat, and tidy store. Complete assigned job responsibilities such as floor sets, filling the floor, ringing up customers, etc. Remain positive and professional, working together with the team to make a great environment for our customers and each other. Model our values of respect, integrity, teamwork, compassion, accountability, and inclusivity. Qualifications Flexible availability to meet the needs of the business (including evenings and weekends).
    $30k-41k yearly est. 7d ago
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  • Sales Associate - Outdoor Power Equipment (Part-Time) - Canandaigua, NY

    Runnings 4.3company rating

    Sales associate and customer service job in Canandaigua, NY

    The Sales Associate is responsible to assist customers throughout the retail store. The primary function of the Sales Associate is to provide excellent customer service. This may include greeting customers in the store, cashier responsibilities, answering product related questions, product assembly, general housekeeping, and other duties as assigned by manager. Mechanical aptitude on small engines & equipment is preferred. Pay Range: $16.00 - $17.00 Depending on Experience ORGANIZATIONAL RELATIONSHIPS The Sales Associate reports directly to the Store Manager. The Sales Associate has no direct supervisory authority. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Greet customers as they shop in the retail store, assisting with customer service questions. Price store merchandise and make price changes as requested by store management. Stock and face merchandise on shelves as requested by store management. Assist in receiving freight and organize incoming products as directed by store management. Responsible for assisting in cycle counts. Answer incoming telephone calls and handle appropriately. Handle customer transactions utilizing KCX cash register system. Responsible for accurate cash handling. Responsible for handling customer returns. OTHER DUTIES Housekeeping duties Other duties as assigned MENTAL AND PHYSICAL REQUIREMENTS Excellent customer service skills required Frequent lifting up to 50 pounds Long periods of standing Frequent bending and twisting EDUCATION, TRAINING AND EXPERIENCE High School Diploma or GED preferred WORKING ENVIRONMENT AND CONDITIONS Retail store environment Cold and warm conditions Irregular work schedule EQUIPMENT AND TOOLS Computer Calculator Cash register-scanner Telephone Fax Copy machine Computer Software and network The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The company recognizes that an individual with a disability may require an accommodation to enable him/her to successfully perform a job function. Consideration will be given to reasonable accommodations. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
    $16-17 hourly 7d ago
  • Papa Johns Delivery Team Member at Henrietta (Driver)

    Papa John's 4.2company rating

    Sales associate and customer service job in Rochester, NY

    ) Have you ever thought about driving for a rideshare company... but didn't want to make small talk with strangers in your car? At Papa John's, our pizzas don't judge - they just bring smiles (and tips!). If you're looking for a job that's fun, flexible, offers real benefits, and delivers more than just pizza, this is it. Whether part-time or full-time, we'll train you on everything you need to know. Delivery Driver Responsibilities Deliver high-quality products to customers in a safe, courteous, and timely manner Cross-train as an in-store team member (pizza making, order taking, customer service, etc.) Provide excellent customer interactions at every stop Assist with store tasks when not on the road Requirements Valid State Driver's License Acceptable motor vehicle record (doesn't need to be spotless - just safe) Proof of car insurance A reliable vehicle for deliveries Friendly, honest, dependable, and team-oriented Papa John's Perks & Benefits We don't just make pizza - we make careers. Here's what you get as a Papa John's Driver in New York or New Jersey: Flexible Scheduling - we'll work around your life Career Growth - 89% of promotions come from within (our VP of Talent started as a driver!) Daily Pay Options - with Next Day Pay via Wisely Card Mileage Reimbursement + Tips - earn more every shift Health Insurance - medical, dental, and vision (eligibility rules apply) 401(k) Retirement Plan - save for the future Employee Discounts - at Papa John's plus major brands through LifeMart E-Verify Participation - we comply with federal law to confirm employment eligibility Equal Opportunity Employer Papa John's provides equal employment opportunities for all applicants and team members in accordance with New York, New Jersey, and federal law. We do not discriminate on the basis of race, color, religion, sex, age, marital status, civil partnership, national or ethnic origin, pregnancy, maternity, veteran status, uniformed service, disability, genetic information, sexual orientation, gender identity, gender reassignment, gender expression, or any other protected status under law. Ready to hit the road and deliver better pizza, better pay, and better opportunities? Click "Apply Now" to start your journey today!
    $29k-37k yearly est. 7d ago
  • Temporary Sales Associate

    Tapestry, Inc. 4.7company rating

    Sales associate and customer service job in Waterloo, NY

    Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity The Sales Associate role is an integral part of the store's overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach's Service and Selling Models, creating a positive first impression, building on-going customer relationships through a personalized experience, and leaving a positive, lasting impression. SALES FLOOR: Understands organizational objectives and makes decisions that align with Company priorities Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; and creates personal sales and clienteling strategies in partnership with the management team. Creates short- and long-term strategies to achieve personal metrics and performance goals Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity Represents Coach as a brand ambassador Demonstrates Coach's Selling and Service expectations at all times Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers Creates positive impressions with customers by bringing best self to work through attire consistent with Coach's Guide to Style Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition. Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value. Remains aware and is clearly able to communicate current pricing and promotional strategy to customers. Discusses product features and builds the sale by leveraging cross-selling skills and abilities. Cross-sells and encourages beneficial product add-ons that relate to the customer's shopping needs Sensitive to customers' needs and tailors approach by reading cues Attends to the unique and individual shopping needs of each customer. Works with multiple customers simultaneously and breaks away as appropriate Follows up with customers consistently and genuinely to influence/close the sale Flexes personal selling techniques to contribute to overall store financial results Builds lasting and loyal relationships with customers Leverages Coach's tools and technology to support relationship building and clienteling efforts Creates enthusiasm and positivity for a shared vision and mission Promotes and endorses a team selling environment Fosters an environment of teamwork, trust and collaboration with internal and external customers Remains solution oriented; is adaptable and flexible to changing business and store needs Welcomes feedback and adapts behaviors as appropriate Maintains a calm and professional demeanor at all times OPERATIONS: Ensures all daily tasks are completed without negatively impacting service or Coach standards Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner Maintains a clean and tidy selling floor at all times Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures Replenishes inventory on sales floor as needed Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintains strong organizational standards as it relates to product both in the stockroom and on the sales floor. Supports cash-wrap when needed to process purchases, returns, and exchanges. Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order etc. Effectively helps to prepare store by organizing functional areas, performs routine cleaning, maintains strong organizational standards and maintains visual merchandising expectations. Competencies required: Drive For Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect. Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value-added in brainstorming settings. Interpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside the organization. Builds rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high tension situations comfortably. Learning on The Fly: Learns quickly when facing new problems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for cues to improve, experiments and will try anything to find solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of anything. Perseverance: Pursues everything with energy, drive and a need to finish. Seldom gives up on anything before finishing, especially in the face of resistance or setbacks. Dealing with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Can decide to act without having the total picture. Does not get upset when things are up in the air. Doesn't have to finish things before moving on. Can comfortably handle risk and uncertainty. Additional Requirements Experience: 1- 3 years of previous sales experience, preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace. Education: High school diploma or equivalent; college degree preferred. Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets. Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.). Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements. Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action, employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at ************** Our Competencies for All Employees Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably. Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Our Competencies for All People Managers Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans. Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder. Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Americans with Disabilities Act (ADA) Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at ************** or ****************************** Visit Coach at ************** Work Setup BASE PAY RANGE $15.00 TO $16.50 Hourly General Description of All Benefits: Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company's 401(k) savings plan and take paid time off for wellness needs and vacations. For additional information about our benefits Click Here - U.S Store Compensation & Benefits General Description of Other Compensation: Eligible employees will be able to receive discounts on certain products and incentive compensation. Req ID: 119117
    $15-16.5 hourly 5d ago
  • Customer Service Liaison - Residential Construction

    Comfort Windows 3.2company rating

    Sales associate and customer service job in Rochester, NY

    Comfort Windows has an immediate need for a Customer Service Liaison with residential construction experience preferred. Responsibilities will include: Receive and address customer calls for product and installation service needs Schedule service technicians Ordering, checking in, and tracking inventory of service parts and materials Assist in the scheduling and ordering of new products Organize and maintain racks in service office for service parts Have service parts and materials organized and ready for each job as scheduled Other office duties as assigned by management Comfort Windows is Upstate NY's #1 home remodeling contractor with 40 years of experience in the home improvement industry. As a family-owned contractor, we manufacture locally and install using only our own trained employees. For everything from replacement windows to basements, siding to bathrooms, doors and more, Comfort Windows does the job right from start to finish. Comfort Windows is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
    $37k-44k yearly est. Auto-Apply 60d+ ago
  • RV Customer Service Advisor

    Wilkins RV 3.6company rating

    Sales associate and customer service job in Churchville, NY

    Company: Wilkins Recreational Vehicles Job Title: Service Advisor We believe talent makes a difference! Join an award-winning team offering excellent earning potential along with opportunities for growth, including a leadership team that appreciates your drive, skills and ability. We're looking for employees who can make a difference, because we believe an innovative team can accomplish anything. Salary Range: $50,000.00 - $80,000.00 (commensurate with experience). Eligible for bonus program. Benefits: Medical, Dental, and Vision Insurance with multiple options. 401K and Employer Matching Program PTO/Sick Time Voluntary Benefit Program Employee Referral Program Employee Discount RV Borrowing Program Job Description: Oversees the entire customer service experience from the point of setting the appointment to finalizing of the customer bill. Greets, establishes, and maintains a positive rapport with customers, Assists customers in determining needs; promotes our products, accordingly, Estimates cost of repair and prepares itemized service order, Initiates service orders, secures customer's signature, and closes when completed, Develops a keen understanding of all of our products and services, Understands effective service sales processes and actively seeks sales opportunities, Maintains good communication with customer and follows up after work is completed to ensure satisfaction, Understands customer's needs, committed to exceed customer expectations every day, Complies with all company policies and procedures. Job Requirements: A minimum of 2 years' experience in a customer service role is preferred but not required, Motivated individual who enjoys working in a fast-paced environment, Professional appearance, Strong communication skills, Positive attitude, Strong work ethic, Professional conduct. We are the #1 RV Dealer in New York State! Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York and Northern Pennsylvania.
    $50k-80k yearly Auto-Apply 60d+ ago
  • *Part Time* Airport Agent - Customer Service

    Envoy Air Inc. 4.0company rating

    Sales associate and customer service job in Rochester, NY

    Come and work for Envoy Air, an American Airlines Group Company, at ROC and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service. We are hiring immediately, with no experience required! Pay rate - $16.33 / HR Responsibilities What's in it for you? Travel for free with your family and friends on flights across the American Airlines global network Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy 401(k) program upon hire (depending on the workgroup, employer contributions to your 401(k) are available after one year) which allows you to start saving for your future In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level Both full-time and part-time positions available Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert What you will be doing! Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet them and provide a seamless check-in and ticketing experience This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with the customers in a courteous, efficient, and friendly manner No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company! Qualifications Requirements: Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds 18 years or older High school diploma, GED, or international equivalent Ability to pass a pre-employment drug screen and background check Authorized to work in U.S. without sponsorship Must possess at least one form of TSA-acceptable identification for business travel purposes. Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. We can recommend jobs specifically for you! Click here to get started.
    $16.3 hourly Auto-Apply 12d ago
  • Representative - Customer Billing

    Iberdrola

    Sales associate and customer service job in Rochester, NY

    Company: Rochester Gas & Electric, an Avangrid Company Department: Customer Service Job Title: Representative - Customer Billing Work Model: Office and Field is dependent upon experience, ranging from $48,800 to $61,000. Job Summary The essential duties of the Customer Billing Representative include review and analysis of company meter reading/consumption data and customer bills, correction of device, billing and invoicing errors, and processing of billing adjustments as needed to complete rate changes and/or corrections to unmetered services. Attention to detail is required to perform accurate bill calculations and adjustments. Customer Billing Representatives process appropriate work orders as required and may assist with updating of Billing procedures. Must maintain customer confidentiality and ensure familiarity with and compliance to all Rochester Gas & Electric policies, standards, and procedures. Key Responsibilities * Resolve billing issues and/or accurately calculate bills with correct rate applications, processing of appropriate work orders as required, while adhering to all Company billing policies, procedures and state regulations. * Requires attention to detail and use of a range of analytical and problem-solving skills and good judgment to perform Special Billing functions to include: * Bill Review * Implausible Meter Readings * Out-sorts * EMMA Billing Errors * EMMA Invoicing Errors * Device Errors (including meter change errors and mixed meter corrections) * Billing adjustments * Billing edits * Usage analysis * Rate changes * Unmetered Services * Recalculation of bills * Billing Inbox Tasks * Customer Billing Representatives may assist with updating of Billing procedures * Adhere to department work schedule and complete all assigned tasks in timely manner * Maintain customer confidentiality and ensure familiarity with and compliance to all Rochester Gas & Electric policies, standards, and procedures related to data security and ensure non-disclosure of confidential customer account data such as billing, rates or credit history which could have an impact on the individual customer account in question (especially for special contracts with large commercial high revenue accounts) if were disclosed outside the Company * Interact and respond to internal Company requests and/or personnel as well as others outside the Company as needed to furnish or obtain information in a courteous and factual manner. Interactions can include but are not limited to others in Marketing, Field Customer Service, Appeals, Credit & Collections, Dispatch, Rates and Regulatory, and Customer Care Center Representatives and staff. Required Qualifications * Skills/Abilities: * Knowledge of the Company billing policies, practices, rate applications and service orders as required to resolve billing issues and/or accurately calculate bills and have demonstrated the ability to perform all Job Requirements as indicated within this Skills/Abilities section along with meeting all other experience/training and education requirements indicated below or the demonstrated ability to learn. * Possess strong verbal and written communication skills * Effective problem-solving skills with attention to detail and the analytical ability to evaluate complex data and apply good judgment to take appropriate follow up actions as needed while working without close supervision. * Strong PC skills are required along with proficient knowledge and use of Microsoft Excel and Word applications * Must possess superior arithmetic skills and ability to use a calculator * Must have good organizational skills and the ability to handle multiple tasks with frequent interruptions * Must be highly productive and results oriented * Experience/Training: * 1-3 years of experience working in a customer service /billing environment * Must possess thorough knowledge of customer service practices, policies and procedures, including customer accounting, billing, and rates or demonstrate the ability to learn. * Must be proficient in use of the SAP customer information system or demonstrate the ability to learn * Required Education: * High school diploma or equivalent GED Competencies * Growth & Continuous Improvement * Initiative & Change * Focused on Results * Customer Centric (internal and/or external) * Communication * Collaboration * Leadership (people managers/leaders) Company: ROCHESTER GAS & ELEC CORP Mobility Information Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at ********************. Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power. Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee's management. Job Posting End Date: February-27-2026
    $48.8k-61k yearly Auto-Apply 10d ago
  • Customer Service Client Success

    Info Advantage Inc. 3.7company rating

    Sales associate and customer service job in Rochester, NY

    Job DescriptionBenefits: 401(k) matching Competitive salary Health insurance 401(k) Training & development Client Success/Sales Administrator Why Work Here? Great company culture We are passionate about what we do, and what we do is help businesses navigate the world of technology. Technology is at the center of everything we do in our lives and as such we embrace it. We love challenges and work together to solve problems. Our focus and mission is to help others achieve their goals and we refuse to quit until that mission is accomplished. Our biggest strength is not our ability to speak, but to listen, understand and clearly communicate in all facets of our business. We are Info Advantage Responsibilities: Deliver Exceptional Client/Customer Experiences ensure exceptional service delivery, communication and coordination with the rest of the IA Team to deliver services and solutions on time and with accuracy Billing Reconciliation & RMAs Addressing billing inquiries, aiding in resolving as well as product returns and exchanges Sales Administration general sales reporting and manufacturer sales reporting Manufacturer Warranty Renewals & Technology Subscription Renewals aide in facilitating manufacturer warranty renewals and subscription renewals with distributors for clients Proactive Manufacturer Technology Awareness Bring awareness to technology trends and changes working along side marketing to deliver appropriate messaging Qualifications: 1 3 years of experience working within an office environment Customer centric and team centric outgoing, personable, approachable, helpful Familiar and competent working within a CRM Computer Savvy competent in using Microsoft Office applications Word, Excel, PowerPoint, Teams & Outlook General understanding of computer technology Process and detail oriented Challenges the status quo seeks to improve About INFO ADVANTAGE INC: Info Advantage has been providing professional IT Support and technology services for businesses in and around Rochester, New York since 1992. We pride ourselves on being the go-to partner for all of your technology needs and customize solutions tailored for every business circumstance all while ensuring every step of the way we are delivering exceptional client experiences. We do this through the strength of our employees knowledge, ability to clearly communicate, listen, and relate with the people we work with.
    $31k-41k yearly est. 19d ago
  • Customer Rep

    Globalchannelmanagement

    Sales associate and customer service job in Rochester, NY

    Customer Rep needs 1+ years experience Customer Rep requires: Ability to multi-task and manage multiple conflicting priorities Ability to maintain composure through stressful situations Proficient in Microsoft applications Excellent written and oral communication skills required Customer Rep duties: Handle inbound calls, emails, and other inquiries from customers in a professional, courteous, and efficient manner. Provide accurate information regarding products, services, orders, and account status. Troubleshoot customer issues and work with internal teams to resolve concerns quickly. Document all customer interactions in the CRM system with accuracy and attention to detail.
    $35k-55k yearly est. 60d+ ago
  • Customer Service Advisor - Migrant Help

    Maximus 4.3company rating

    Sales associate and customer service job in Rochester, NY

    Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team. This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered. This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance. 12pm - 8pm 1pm - 9pm 2pm - 10pm. Start date: Monday 19th January 2026. This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives. 1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. 2. Identify and address safeguarding concerns promptly and effectively. 3. Meet customer service standards and performance goals. 4. Respond to difficult and sensitive cases with empathy, patience, and resilience. 5. Deliver information services across multiple channels (telephone, online, email, and live chat). 6. Resolve service user issues proactively, calmly, and professionally. 7. Offer guidance, tailored recommendations, and signposting to Service Users. 8. Follow established processes and adjust to evolving procedures. 9. Manage confidential information with strict adherence to data protection standards. 10. Proactively seek and address feedback to drive continuous improvement in role. Qualifications & Experience • Experience performing under pressure and handling demanding situations whilst staying calm and patient. • Experience maintaining high levels of accuracy and attention to detail in all tasks. • Experience collaborating with diverse teams to achieve common goals. • Ability to solve complex problems and deliver solutions in a timely manner. • Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained. • Ability to resolve conflict, ensuring a positive outcome. • Ability to work independently, demonstrating initiative and good decision-making skills. • Strong written English skills to accurately input and record service user information. Desirable • Experience working with service users with additional needs and adapting to unique requirements. • Awareness of mental health issues and a passion for further learning and development in this area. Individual Competencies • Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks. • Ability to listen and engage with service users, understanding their needs and replying appropriately. • Ability to show empathy towards other's experiences and emotions. • Clear, effective and engaging communication skills with service users. • A positive approach to fostering an encouraging environment for colleagues and service users. • Proficient using a variety of digital software applications, and openness to learning new technologies. • Ability to prioritise time and tasks to meet deadlines and achieve objectives. • An open approach to embracing diverse perspectives and adapting to new ideas and ways of working. • Ability to adapt to changing environments and needs, being flexible and resilient in situations. • Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards. Desirable • Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 25,185.00 Maximum Salary £ 25,185.00
    $29k-34k yearly est. 8d ago
  • Customer Service Teammate

    Go Car Wash

    Sales associate and customer service job in Rochester, NY

    TEXT "GOMILES" to ************ to APPLY! GO - Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites! At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all. If you love cars, enjoy serving others, and want to be active and work outside, then join us! As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers. To succeed at all of this, you must be able to: Positively and energetically engage and communicate with customers Quickly understand, retain, and follow directions and procedures-especially safety Continuously stand, move, and smile for long periods of time Also, you must: Be at least 16 years old Verify you can work in the US We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future. Compensation Teammates in this role typically earn a base pay of $16.00 - $17.50 per hour. Also, Teammates average an additional $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities and experience. To learn more about us, go to ****************** All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation, disability or veteran status, or any other actual or perceived basis protected by law.
    $16-17.5 hourly 60d+ ago
  • Customer Sales & Serv Rep

    DTS Fluid Power 3.6company rating

    Sales associate and customer service job in Rochester, NY

    A Customer Sales & Service Representative (CSSR) is responsible for establishing and maintaining profitable relationships with customers on behalf of Applied by taking personal and complete responsibility for each customer contact and by ensuring that customer requirements are met while pursuing the interest of the Company. The CSSR is an integral part of the Applied sales team and interacts with Applied's customers by providing them with information to address inquiries regarding products and services. Responsibilities/Duties: • Professionally handle requests from customers to ensure that issues are resolved promptly and thoroughly. Requests are received via phone, email, fax, EDI, walk-in customers and as communicated by Applied sales associates. • Recommend and source the most profitable products, utilizing internal inventory first, supplier inventory as an alternate option, to meet or improve upon the customer required dates. • Proactive review of open customer orders and pending quotes to ensure on-time responses, shipments, and conversion of quotes to orders. • Communicate disruptions in service levels, approval requests, corrective actions needed, customer feedback, and preventative actions to Service Center management. • Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both Applied and Customer. • Maximize profit by working with suppliers to gain additional chargebacks, recommending the most profitable product offerings. Support pricing and margin improvement efforts by communicating opportunities with management, adopt and utilize methods that will reduce overrides, promote most profitable options to our customers, and recover freight expenses. • Gain and utilize product knowledge and expertise to assist customers with product selections and coordinate supplier engineering support to drive the sales process. • Responsible for personal investment in gaining proficiency in our systems, product training, adoption of company initiatives and tools and overall continuous career development. • Continuously identify and evaluate process improvements that positively impact the Customer's experience by using Customer Feedback, Supplier Nonconformance, and OnTime and Error-Free forms and metrics. • Perform warehouse functions including pulling and packing product, receiving, cycle counting, stock put away and delivery of product. Provides emergency and after hours services as scheduled. • Provide backup support to other associates within the Service Center as necessary along with other duties assigned by management. Education/ Work Experience: Required: • 6+ months of customer service experience or 1+ year of experience in a Stockroom/Driving position within industrial distribution • High school diploma or equivalent • Demonstrated mechanical and mathematical aptitude • Excellent communication and organizational skills • Ability and desire to learn new systems and processes quickly • Strong computer skills, particularly in Excel • Requires ability to sit and stand for extended periods of time, walk, bend, and lift up to 25 lbs. regularly and up to 50 occasionally. Preferred: • SAP experience in a customer service setting • Knowledge of industrial products and hydraulics • Ability to learn and use calipers to measure specs on a wide variety of industrial parts • Highly developed sense of integrity and commitment to customer satisfactions • Demonstrated passion for excellence in customer service • Ability to communicate clearly and professionally, both verbally and in writing • Has a pleasant, patient and friendly attitude • Detail oriented with strong communication and listening skills • Possess a solid work ethic and team player mentality Starting Salary: In accordance with applicable wage transparency law requirements, the typical estimated total compensation for this position is $19-$21/hour depending on experience, including potential bonus opportunities. Bonus amounts can be tied to company, location and/or individual performance, but no specific amount is guaranteed. #LI-SB1 Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise. Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
    $19-21 hourly Auto-Apply 60d+ ago
  • CUSTOMER SERVICE Hardware Store BASIC

    Lumberyard 3.8company rating

    Sales associate and customer service job in Ontario, NY

    Benefits: Locally owned and operated 401(k) 401(k) matching Competitive salary Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Training & development You might be a great fit if… You enjoy serving others as we would like to be served. Making the best even better. You enjoy making a difference in your community. You enjoy helping others. You enjoy working in teams. You're motivated to learn new skills. Job Summary: Basic Customer Service representatives are expected to maintain a positive representation of Secor by providing an outstanding customer service experience consistent with company values. Working independently and assisting Advanced Customer Service representatives, the main task of this role is to assist customers and maintain a clean, efficient, well stocked sales floor. They should be willing to continually learn and expand their knowledge of the retail industry. Their job will include, but is not limited to, the following responsibilities: Responsibilities: The Basic Customer Service Representative for Secor hardware stores participates in all basic hardware operations including receiving and stocking merchandise through all departments of the hardware store. Provide excellent customer service by assisting customers, both in person and on the phone, answering their questions, helping them find merchandise, and suggesting add-on sales that will help them complete their project. This may also include processing special orders. Create an inviting environment for customers by maintaining a clean and orderly sales floor, including housekeeping tasks. Notify customers of upcoming promotions and new products. Receive incoming and stage outgoing hardware shipments. Assist with loading products into customer's vehicles as needed. Merchandise products according to prescribed planograms and help maintain signage. Restock shelves as necessary. Assist in taking regular inventory of stock. Face and front product throughout the store at the beginning and end of the shift, and as time permits throughout the day. Help store staff with other tasks as needed. Be vigilant to identify shoplifters and other types of theft. Respond with appropriate action, according to store policy. Attend and participate in all company-sponsored training programs as required. Adhere to all store policies and safety standards. Be able to cut keys for customers. All other duties assigned. Qualifications: Outstanding customer service skills and a professional attitude. A working knowledge of the products contained in the store with a willingness to continue to learn. Organized, self-starter who thinks independently and solves problems. Knowledge of effective sales methods and techniques. Knowledge of point-of-sale systems in order to assist with price lookup, special orders, and order entry. Strong math, reading, writing, and communication skills. Able to lift up to 80 lbs, regularly lift 25 - 50lb. Able to work a flexible schedule, including evenings, weekends, and holidays as needed. Goals: Boost overall sales by closing the sale, and promoting the store's loyalty program and add-on sales. Continually expand knowledge of all departments in the store. Become a versatile employee, able to help in other areas when needed. Take a personal interest in products sold in the store and gain the knowledge to make new products and merchandising recommendations to management. After enough experience, become an Advanced Customer Service representative demonstrating excellence in customer service, mastery of hardware service skill sets, and mentoring new Basic Customer Service employees, helping them understand store products, services, and retail concepts. Compensation: $15.00 - $17.50 per hour No matter who you are or where you call home, you add something powerful to any team you're on. Maybe it's a drive to achieve, a need to discover or create, or a desire to help others. As a part of our team, you'll use your unique talents, vision, and passion to help support our communities-through the best of times and the greatest challenges.
    $15-17.5 hourly Auto-Apply 60d+ ago
  • Customer Experience Representative

    Gonetspeed

    Sales associate and customer service job in Phelps, NY

    Here at GoNetspeed, we believe in the power of connectivity. We believe that life doesn't wait for us to catch up. We believe that providing the fastest and most reliable Internet to the communities we serve means committing to the present and building for the future. And we believe that our amazing team of employees are the key to our future and vision of connecting communities for today and for whatever comes next. If this excites you, come and join our team. As a Customer Service Representative, you'll serve as the primary point of contact for new and existing customers. We do more than assist our customers, we deliver exceptional customer care experiences. In this key role, you'll develop and nurture strong customer relationships and deliver outstanding service. Every day, you'll support customers with service orders and billing analysis. You'll offer creative resolutions and connect your clients with the right products and services for their needs. PRIMARY DUTIES & RESPONSIBILITIES:Responsible for providing customer service for all customers. Very strong telecommunications skills, must be able to balance multiple, complex and time sensitive duties all at the same time.Experience in dealing with challenging interpersonal situations using flexibility to create positive change.Strong face to face, written and verbal communications skills.Experience diffusing difficult customer situations. REQUIRED EXPERIENCE & KNOWLEDGE:Two years of experience in direct or related industry.Associate degree in business or a combination of education and experience.Interact with complex database and management systems supporting customers. You'll thrive in this role if you're an effective communicator with excellent interpersonal skills. To be successful, you'll need to be familiar with bookkeeping practices and data management. If you're a detail-oriented problem solver with experience improving processes, this opportunity could be a great fit. GoNetspeed is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability. Thank you for choosing GoNetspeed as your potential next employer! We know you have other options when selecting an employer of choice and are so glad you chose to apply with us.
    $35k-55k yearly est. Auto-Apply 56d ago
  • Service Parts Customer Representative / Aftermarket Sales

    Gleason 4.4company rating

    Sales associate and customer service job in Rochester, NY

    The Service Parts Customer Representative/Aftermarket Inside Sales Representative is responsible for providing internal and external customer service for Gleason machines and support equipment. The position requires direct communication with Gleason customers to understand their needs and provide solutions that meet their expectations based on timing and cost. The candidate will also be required to successfully coordinate efforts of other internal functions in the process of quoting new business and managing sales orders. This position requires someone with excellent communication skills that is professional in all customer interactions. Essential Job Functions & Responsibilities: Manage Requests for Quote (RFQ) Create and actively manage Service Case Notifications Coordinate with Engineering, Supply Chain, and Production Control to obtain information necessary to complete quotes for customer requests. Verify parts to be quoted. Verify pricing and availability of parts being quoted. Monitor quote processing time and raise issues when necessary. Manage Quotes Provide quotes to customers and be the single point of contact for any and all questions related to the quote. Coordinate efforts with Regional Sales Managers for customer follow up and feedback on open quotes. Effectively manage open quote backlog and confidence level for winning orders. Manage Sales Orders Communicate regularly with customer regarding the status of their order and provide detailed information should delays occur Coordinate with Supply Chain and Production Control to get confirmation dates for parts on open orders. Identify shortages and late items and communicate with Supply Chain and Production Control for expedited processing. Support high levels of performance around on-time delivery metrics. Create deliveries for sales order shipments Inside Sales Support department initiatives with regard to sales growth and customer experience. Actively promote Gleason products and/or solutions. Work with customers to obtain market intelligence. Manage projects related to sales orders for long term programs, customer associated spare parts lists, etc. Work with field sales and department manager to identify and develop strategies that support new/or existing sales opportunities. Identify decision makers among the targeted leads in order to initiate sales process. Determine customer needs and requirements based on purchase history and suggest appropriate solutions for cost savings opportunities that will increase overall sales revenue. Maintain department metrics as assigned Create and update material pricing conditions Create and update machine equipment records as necessary Key Competencies: Excellent written and verbal communication skills. Strong relationship management skills with the ability to effectively interact with many different functional groups within the organization. High level of organizational skills and attention to detail. Strong planning and project management skills. Technical background or aptitude (ex. ability to read mechanical, electrical or hydraulic prints, mechanic or electrician) Focus on customer service and developing a positive overall customer experience. Problem solving skills Self-motivated Education/Experience/Training: Bachelor's Degree in Business or Engineering. Minimum 4 years of experience in a similar discipline or 5+ years of machine tool customer service background will be considered. Computer Skills: Microsoft Office (Word, Excel, PowerPoint, Project) Outlook Internet Cloud Based Platforms SAP Travel Requirements: Occasional customer visits may be required.
    $35k-39k yearly est. 5d ago
  • Inside Sales PT Associate-Cosmoprof

    Cosmoprof 3.2company rating

    Sales associate and customer service job in Batavia, NY

    By working at Cosmoprof, you would be part of the largest hair and beauty supplier in the world and we are on a mission to empower our customers to express themselves through hair - and we need passionate and talented people to make this happen!! The Sales Associate will focus on one primary objective - creating a memorable shopping experience for our customers. We are continually searching for passionate beauty lovers that want to help our customer through their beauty experience. Whether assisting with hair color, cosmetics, skin care, or nails, we want you to be the advisor on our customer's journey. It takes knowledge and training - which Cosmoprof will go above and beyond to provide. You bring your passion and personality - we will do the rest! Your role at Cosmoprof: · Build relationships and inspire loyalty. · Recommend additional and complimentary products. · Inform customers of current promotions and events. · Set up advertising displays and arrange merchandise to highlight sales and promotional events. · Ensure our customers are informed about and enrolled in our Loyalty program. · Complete transactions accurately and efficiently. · Maintain a professional store environment and communicate inventory issues. · Demonstrate our Cosmoprof Culture Values. · We have a range of different working schedules and hours to suit everyone's needs. Why you'll love working here: · The people are creative, fun and passionate about beauty. · Generous product discount and free sample products. · You will receive a great education regarding our products. · You will have ample opportunity for growth. · You may qualify for one or more of the following - medical, dental, vision, 401k, vacation, sick and holiday time depending on the average hours worked. Requirements: High School Diploma or equivalent Must 18 years of age or older 1 + years retail sales/customer service experience preferred Must be available to meet the scheduling needs of the business Able to communicate with customers, co-workers and management in a clear and concise manner Ability to execute knowledge from product knowledge training to support with customer service Can read and explain product labels Can follow direction and perform other duties as assigned by Manager Legal wants you to know: · Must be able to lift up to 25 lbs, occasionally while on a ladder, with or without accommodation. · May be exposed to fumes and odors upon occasion. Working Conditions/Physical Requirements The position requires some physical exertion such as long periods of standing; walking; recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes. The position involves working around moving parts, carts, or machines, and may occasionally include exposure to irritant chemicals. Additional Information: Interested in this exciting challenge and always be in the know about the latest trends in hair and beauty? Yes? Then we would love to hear from you. “At Sally Beauty Holdings, we find beauty in diversity. Our inclusivity and self-expression are what fuel our innovation and growth. You are welcome here, and you can thrive here. We find beauty in YOU. Join us.” Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, or disability. SBH, Inc. is an Equal Opportunity Employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
    $39k-57k yearly est. Auto-Apply 60d+ ago
  • Sales Associate

    Tapestry, Inc. 4.7company rating

    Sales associate and customer service job in Waterloo, NY

    Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. The Sales Associate role is an integral part of the store's overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach's Service and Selling Models, creating a positive first impression, building on-going customer relationships through a personalized experience, and leaving a positive, lasting impression. SALES FLOOR: Understands organizational objectives and makes decisions that align with Company priorities Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; and creates personal sales and clienteling strategies in partnership with the management team. Creates short- and long-term strategies to achieve personal metrics and performance goals Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity Represents Coach as a brand ambassador Demonstrates Coach's Selling and Service expectations at all times Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers Creates positive impressions with customers by bringing best self to work through attire consistent with Coach's Guide to Style Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition. Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value. Remains aware and is clearly able to communicate current pricing and promotional strategy to customers. Discusses product features and builds the sale by leveraging cross-selling skills and abilities. Cross-sells and encourages beneficial product add-ons that relate to the customer's shopping needs Sensitive to customers' needs and tailors approach by reading cues Attends to the unique and individual shopping needs of each customer. Works with multiple customers simultaneously and breaks away as appropriate Follows up with customers consistently and genuinely to influence/close the sale Flexes personal selling techniques to contribute to overall store financial results Builds lasting and loyal relationships with customers Leverages Coach's tools and technology to support relationship building and clienteling efforts Creates enthusiasm and positivity for a shared vision and mission Promotes and endorses a team selling environment Fosters an environment of teamwork, trust and collaboration with internal and external customers Remains solution oriented; is adaptable and flexible to changing business and store needs Welcomes feedback and adapts behaviors as appropriate Maintains a calm and professional demeanor at all times OPERATIONS: Ensures all daily tasks are completed without negatively impacting service or Coach standards Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner Maintains a clean and tidy selling floor at all times Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures Replenishes inventory on sales floor as needed Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintains strong organizational standards as it relates to product both in the stockroom and on the sales floor. Supports cash-wrap when needed to process purchases, returns, and exchanges. Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order etc. Effectively helps to prepare store by organizing functional areas, performs routine cleaning, maintains strong organizational standards and maintains visual merchandising expectations. Competencies required: Drive For Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect. Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value-added in brainstorming settings. Interpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside the organization. Builds rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high tension situations comfortably. Learning on The Fly: Learns quickly when facing new problems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for cues to improve, experiments and will try anything to find solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of anything. Perseverance: Pursues everything with energy, drive and a need to finish. Seldom gives up on anything before finishing, especially in the face of resistance or setbacks. Dealing with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Can decide to act without having the total picture. Does not get upset when things are up in the air. Doesn't have to finish things before moving on. Can comfortably handle risk and uncertainty. Additional Requirements Experience: 1- 3 years of previous sales experience, preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace. Education: High school diploma or equivalent; college degree preferred. Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets. Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.). Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements. Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action, employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at ************** Our Competencies for All Employees Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably. Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Our Competencies for All People Managers Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans. Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder. Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Americans with Disabilities Act (ADA) Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at ************** or ****************************** Visit Coach at ************** Work Setup BASE PAY RANGE $15.00 TO $16.50 General Description of All Benefits: Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company's 401(k) savings plan and take paid time off for wellness needs and vacations. For additional information about our benefits Click Here - U.S Store Compensation & Benefits General Description of Other Compensation: Eligible employees will be able to receive discounts on certain products and incentive compensation. Req ID: 119116
    $15-16.5 hourly 7d ago
  • Front End Customer Service

    Wilkins RV 3.6company rating

    Sales associate and customer service job in Churchville, NY

    Company: Wilkins Recreational Vehicles Job Title: Customer Experience Coordinator - Full Time We believe talent makes a difference! Join an award-winning team offering excellent earning potential and opportunities for long-term growth, including a leadership team that values your professionalism, customer focus, and attention to detail. We're looking for team members who create outstanding first impressions-because we know exceptional experiences begin at the front desk. Salary Range: $18.00 - $20.00/hour Job Duties: Greet and welcome all incoming customers in a warm, friendly, and professional manner-creating a positive first impression and helping set the tone for an exceptional experience. Provide excellent front-line customer service by directing customers to the appropriate team member or department with confidence and care. Promptly and professionally answer incoming phone calls, ensuring accurate information is provided or calls are routed appropriately. Support the coordination and check-in process of all incoming new vehicles, working closely with both sales and service departments. Complete associated paperwork and input vehicle information accurately into our system. Serve as a helpful administrative resource for the entire Wilkins RV team-keeping our operations running smoothly and efficiently. Requirements: Strong interpersonal skills with the ability to warmly and professionally interact with customers and colleagues. Dependable, detail-oriented, and organized with a customer-first mindset. Capable of effectively handling multiple calls and tasks in a fast-paced environment while maintaining a positive attitude. Saturday and Evening availability #1 RV Dealer in New York Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York, and Northern Pennsylvania.
    $18-20 hourly Auto-Apply 60d+ ago
  • Customer Service Teammate

    Go Car Wash

    Sales associate and customer service job in Macedon, NY

    TEXT "GOMILES" to ************ to APPLY! GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites! At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all. If you love cars, enjoy serving others, and want to be active and work outside, then join us! As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers. To succeed at all of this, you must be able to: Positively and energetically engage and communicate with customers Quickly understand, retain, and follow directions and procedures-especially safety Continuously stand, move, and smile for long periods of time Also, you must: Be at least 16 years old Verify you can work in the US We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future. Compensation: Teammates in this role typically earn a base pay of $16.00 - $17.50 per hour. Also, Teammates average an additional $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities and experience. To learn more about us, go to ****************** All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation, disability or veteran status, or any other actual or perceived basis protected by law.
    $16-17.5 hourly 60d+ ago

Learn more about sales associate and customer service jobs

How much does a sales associate and customer service earn in Greece, NY?

The average sales associate and customer service in Greece, NY earns between $23,000 and $39,000 annually. This compares to the national average sales associate and customer service range of $21,000 to $38,000.

Average sales associate and customer service salary in Greece, NY

$30,000

What are the biggest employers of Sales Associate And Customer Services in Greece, NY?

The biggest employers of Sales Associate And Customer Services in Greece, NY are:
  1. The Home Depot
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