Working as a sales associate and in customer service, you need some patience. You're going to get some complaints from customers. As well as customers who aren't going to be happy, no matter how hard you try to make the situation better. Sometimes, all you can do is take a breath and count to 10.
But it's not all bad. In fact, most customers you interact with will be excited about buying whatever product your store sells. It's your responsibility to help customers buy said product and check out. The customer service side of your job involves helping with return purchases and any issues a customer has.
You don't need any formal education before working in this position. But you'll probably have to go through some on-the-job training. You'll also probably have to work some weekend shifts, and maybe even evening shifts. But that just means your day will be wide open for some fun in the sun or errands - whatever the case may be.
There is more than meets the eye when it comes to being a sales associate and customer service. For example, did you know that they make an average of $11.64 an hour? That's $24,201 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many sales associate and customer services have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.
When it comes to the most important skills required to be a sales associate and customer service, we found that a lot of resumes listed 31.3% of sales associate and customer services included customer service, while 29.2% of resumes included sales goals, and 15.6% of resumes included phone calls. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the sales associate and customer service job title. But what industry to start with? Most sales associate and customer services actually find jobs in the retail and manufacturing industries.
If you're interested in becoming a sales associate and customer service, one of the first things to consider is how much education you need. We've determined that 27.4% of sales associate and customer services have a bachelor's degree. In terms of higher education levels, we found that 2.5% of sales associate and customer services have master's degrees. Even though some sales associate and customer services have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a sales associate and customer service. When we researched the most common majors for a sales associate and customer service, we found that they most commonly earn high school diploma degrees or bachelor's degree degrees. Other degrees that we often see on sales associate and customer service resumes include associate degree degrees or diploma degrees.
You may find that experience in other jobs will help you become a sales associate and customer service. In fact, many sales associate and customer service jobs require experience in a role such as cashier. Meanwhile, many sales associate and customer services also have previous career experience in roles such as sales associate or customer service representative.