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Become A Sales Associate And Customer Service

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Working As A Sales Associate And Customer Service

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $25,000

    Average Salary

What Does A Sales Associate And Customer Service Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Sales Associate And Customer Service

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Sales Associate And Customer Service Jobs

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Sales Associate And Customer Service Career Paths

Sales Associate And Customer Service
Office Assistant Executive Assistant Office Manager
Account Manager
5 Yearsyrs
Office Assistant Executive Assistant Assistant Manager
Branch Manager
6 Yearsyrs
Office Assistant Executive Assistant Manager
Sales Manager
5 Yearsyrs
Certified Nursing Assistant Team Leader Assistant Manager
Assistant General Manager
5 Yearsyrs
Certified Nursing Assistant Team Leader Store Manager
District Manager
7 Yearsyrs
Certified Nursing Assistant Team Leader Office Manager
Business Manager
6 Yearsyrs
Teller Service Representative Account Executive
Territory Manager
7 Yearsyrs
Teller Loan Officer Account Executive
Regional Sales Manager
9 Yearsyrs
Security Officer Specialist Account Executive
District Sales Manager
7 Yearsyrs
Security Officer Officer Manager
Area Manager
7 Yearsyrs
Medical Assistant Patient Care Coordinator Office Manager
Co-Owner
6 Yearsyrs
Teller Accountant Assistant Manager
Center Manager
6 Yearsyrs
Assistant Consultant General Manager
Director Of Sales
10 Yearsyrs
Assistant Consultant Account Manager
Senior Account Manager
7 Yearsyrs
Assistant Consultant Sales Manager
Sales And Marketing Manager
6 Yearsyrs
Teacher Administrator Manager
Business Owner
6 Yearsyrs
Sales Consultant Sales Specialist Account Manager
Sales Account Manager
6 Yearsyrs
Specialist Sales Specialist Account Manager
Relationship Manager
6 Yearsyrs
Specialist Operation Supervisor Customer Service Manager
Call Center Manager
6 Yearsyrs
Delivery Driver Foreman Business Owner
Entrepreneur
5 Yearsyrs
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Do you work as a Sales Associate And Customer Service?

Help others decide if this is a good career for them

Average Length of Employment
Customer Associate 1.9 years
Customer Assistant 1.8 years
Sales Associate 1.6 years
Top Careers Before Sales Associate And Customer Service
Cashier 21.7%
Server 3.7%
Internship 3.1%
Manager 2.7%
Volunteer 2.5%
Waitress 1.9%
Assistant 1.8%
Hostess 1.8%
Top Careers After Sales Associate And Customer Service
Cashier 17.9%
Server 4.7%
Manager 2.7%
Internship 2.5%
Teller 1.8%
Volunteer 1.7%

Do you work as a Sales Associate And Customer Service?

Sales Associate And Customer Service Demographics

Gender

Female

54.5%

Male

34.5%

Unknown

10.9%
Ethnicity

White

60.5%

Hispanic or Latino

18.7%

Black or African American

11.2%

Asian

6.1%

Unknown

3.6%
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Foreign Languages Spoken

Spanish

70.4%

French

6.9%

Arabic

2.4%

Portuguese

2.4%

Italian

2.1%

Russian

1.8%

Chinese

1.8%

German

1.8%

Japanese

1.7%

Mandarin

1.7%

Hindi

1.1%

Vietnamese

0.9%

Korean

0.7%

Urdu

0.7%

Tagalog

0.7%

Cantonese

0.7%

Polish

0.7%

Swedish

0.6%

Carrier

0.5%

Armenian

0.4%
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Sales Associate And Customer Service Education

Schools

University of Phoenix

22.5%

Miami Dade College

7.3%

Kaplan University

5.7%

The Academy

5.6%

Ashford University

5.5%

Ultimate Medical Academy - Clearwater

5.4%

Valencia College

4.4%

Broward College

4.0%

Houston Community College

3.9%

Southern New Hampshire University

3.6%

Arizona State University

3.6%

Liberty University

3.6%

Strayer University

3.4%

Florida State College at Jacksonville

3.3%

Georgia State University

3.3%

College of Southern Nevada

3.2%

University of Central Florida

3.1%

Northern Virginia Community College

3.1%

Florida International University

2.9%

Florida State University

2.9%
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Majors

Business

26.6%

Criminal Justice

7.0%

Psychology

6.9%

Nursing

6.1%

Medical Assisting Services

5.4%

General Studies

5.1%

Health Care Administration

4.9%

Communication

4.4%

Accounting

4.3%

Marketing

3.5%

Graphic Design

3.1%

Liberal Arts

3.1%

Computer Science

2.9%

Cosmetology

2.9%

Education

2.8%

Management

2.8%

Biology

2.5%

English

2.3%

Kinesiology

1.7%

Finance

1.7%
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Degrees

Other

38.5%

Bachelors

30.5%

Associate

17.5%

Certificate

5.6%

Masters

4.1%

Diploma

2.6%

License

0.9%

Doctorate

0.3%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$25,000
View Detailed Salary Report
$17,000
Min 10%
$25,000
Median 50%
$25,000
Median 50%
$25,000
Median 50%
$25,000
Median 50%
$25,000
Median 50%
$25,000
Median 50%
$25,000
Median 50%
$36,000
Max 90%
Best Paying Company
Airgas Mid South
Highest Paying City
Anchorage, AK
Highest Paying State
Alaska
Avg Experience Level
2.2 years
How much does a Sales Associate And Customer Service make at top companies?
The national average salary for a Sales Associate And Customer Service in the United States is $25,370 per year or $12 per hour. Those in the bottom 10 percent make under $17,000 a year, and the top 10 percent make over $36,000.

How Would You Rate The Salary Of a Sales Associate And Customer Service?

Have you worked as a Sales Associate And Customer Service? Help other job seekers by rating your experience as a Sales Associate And Customer Service.

Top Skills for A Sales Associate And Customer Service

  1. Customer Service
  2. New Merchandise
  3. Sales Floor
You can check out examples of real life uses of top skills on resumes here:
  • Offered exceptional customer service to differentiate and promoted the company brand.
  • Communicated with costumers on new merchandise information.
  • Identify and communicate merchandising and sales floor operational opportunities to Supervisor, Area Supervisor or E3.
  • Managed telephone calls professionally, efficiently and with good communication skills.
  • Provided excellent customer service, completed financial transactions and performed maintenance duties.

How Would You Rate Working As a Sales Associate And Customer Service?

Are you working as a Sales Associate And Customer Service? Help us rate Sales Associate And Customer Service as a Career.

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