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Become A Sales Associate And Customer Service

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Working As A Sales Associate And Customer Service

  • Performing for or Working Directly with the Public
  • Selling or Influencing Others
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Communicating with Persons Outside Organization
  • Deal with People

  • Unpleasant/Angry People

  • $21,780

    Average Salary

What Does A Sales Associate And Customer Service Do

A Sales Associate works with customers to determine their needs and answer their inquiries about the products being sold. Other primary responsibilities include operating cash registers and managing financial transactions.

How To Become A Sales Associate And Customer Service

Typically, there are no formal education requirements for retail sales workers. Most receive on-the-job training, which usually lasts a few days to a few months.

Education

Although retail or parts sales positions usually have no formal education requirements, some employers prefer applicants who have a high school diploma or equivalent, especially employers who sell technical products or “big-ticket” items, such as electronics or cars.

Training

Most retail sales workers receive on-the-job training, which usually lasts a few days to a few months. In small stores, an experienced employee often trains newly hired workers. In large stores, training programs are more formal and usually conducted over several days.

During training sessions, topics often include customer service, security, the store’s policies and procedures, and how to operate the cash register.

Depending on the type of product they are selling, employees may be given additional specialized training. For example, salespersons working in cosmetics get instruction on the types of products the store offers and for whom the cosmetics would be most beneficial. Likewise, those who sell computers may be instructed on the technical differences between computer products.

Because providing exceptional service to customers is a priority for many employers, employees often get periodic training to update and refine their skills.

Advancement

Retail sales workers typically have opportunities to advance to supervisory or managerial positions. Some employers want candidates for managerial positions to have a college degree.

As sales workers gain experience and seniority, they often move into positions that have greater responsibility and may be given their choice of departments in which to work. This opportunity often means moving to positions with higher potential earnings and commissions. The highest earnings potential usually involves selling “big-ticket” items—such as cars, jewelry, furniture, and electronics. These positions often require workers with extensive knowledge of the product and an excellent talent for persuasion.

Important Qualities

Customer-service skills. Retail sales workers must be responsive to the wants and needs of customers. They should explain the product options available to customers and make appropriate recommendations.

Interpersonal skills. A friendly and outgoing personality is important for these workers because the job requires almost constant interaction with people. 

Math skills. Retail sales workers must have the ability to calculate price totals, discounts, and change owed to customers.

Persistence. A large number of attempted sales may not be successful, so sales workers should not be discouraged easily. They must start each new sales attempt with a positive attitude.

Selling skills. Retail sales workers must be persuasive when interacting with customers. They must clearly and effectively explain the benefits of the merchandise.

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Sales Associate And Customer Service Career Paths

Sales Associate And Customer Service

Sales Associate And Customer Service Demographics

Gender

  • Female

    60.9%
  • Male

    37.2%
  • Unknown

    1.9%

Ethnicity

  • White

    77.4%
  • Hispanic or Latino

    14.1%
  • Asian

    6.4%
  • Unknown

    1.7%
  • Black or African American

    0.5%
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Languages Spoken

  • Spanish

    67.9%
  • French

    7.4%
  • Portuguese

    2.5%
  • Arabic

    2.5%
  • Italian

    2.3%
  • German

    2.2%
  • Chinese

    1.8%
  • Japanese

    1.8%
  • Mandarin

    1.7%
  • Russian

    1.6%
  • Vietnamese

    1.3%
  • Hindi

    1.2%
  • Tagalog

    0.8%
  • Urdu

    0.8%
  • Carrier

    0.8%
  • Korean

    0.7%
  • Polish

    0.7%
  • Swedish

    0.7%
  • Armenian

    0.7%
  • Cantonese

    0.7%
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Sales Associate And Customer Service

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Top Skills for A Sales Associate And Customer Service

OutstandingCustomerServiceNewMerchandiseCreditCardTransactionsSalesFloorSalesGoalsCustomerSatisfactionCommunicationSkillsPhoneCallsProductKnowledgeDataEntryInternetCustomerComplaintsInventoryControlCustomerRelationsCustomerInquiriesInboundCallsCustomerQuestionsPOSResponsibilitiesiCustomerServiceSkills

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Top Sales Associate And Customer Service Skills

  1. Outstanding Customer Service
  2. New Merchandise
  3. Credit Card Transactions
You can check out examples of real life uses of top skills on resumes here:
  • Deliver outstanding customer service and provide consumers with an overall positive store experience.
  • Communicated with costumers on new merchandise information.
  • Operated a cash register for cash, check and credit card transactions with 100% accuracy.
  • Maintain cleanliness of sales floor, Accomplishments Learning what retail means and it's foundation in the world Skills Used Creativity
  • Conducted analysis to address customer retention which led to exceeding sales goals by 12%.

Top Sales Associate And Customer Service Employers

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