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Sales Associate And Customer Service Careers

Working as a sales associate and in customer service, you need some patience. You're going to get some complaints from customers. As well as customers who aren't going to be happy, no matter how hard you try to make the situation better. Sometimes, all you can do is take a breath and count to 10.

But it's not all bad. In fact, most customers you interact with will be excited about buying whatever product your store sells. It's your responsibility to help customers buy said product and check out. The customer service side of your job involves helping with return purchases and any issues a customer has.

You don't need any formal education before working in this position. But you'll probably have to go through some on-the-job training. You'll also probably have to work some weekend shifts, and maybe even evening shifts. But that just means your day will be wide open for some fun in the sun or errands - whatever the case may be.

There is more than meets the eye when it comes to being a sales associate and customer service. For example, did you know that they make an average of $11.64 an hour? That's $24,201 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Sales Associate And Customer Service Do

There are certain skills that many sales associate and customer services have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

When it comes to the most important skills required to be a sales associate and customer service, we found that a lot of resumes listed 31.3% of sales associate and customer services included customer service, while 29.2% of resumes included sales goals, and 15.6% of resumes included phone calls. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the sales associate and customer service job title. But what industry to start with? Most sales associate and customer services actually find jobs in the retail and manufacturing industries.

How To Become a Sales Associate And Customer Service

If you're interested in becoming a sales associate and customer service, one of the first things to consider is how much education you need. We've determined that 27.4% of sales associate and customer services have a bachelor's degree. In terms of higher education levels, we found that 2.5% of sales associate and customer services have master's degrees. Even though some sales associate and customer services have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a sales associate and customer service. When we researched the most common majors for a sales associate and customer service, we found that they most commonly earn high school diploma degrees or bachelor's degree degrees. Other degrees that we often see on sales associate and customer service resumes include associate degree degrees or diploma degrees.

You may find that experience in other jobs will help you become a sales associate and customer service. In fact, many sales associate and customer service jobs require experience in a role such as cashier. Meanwhile, many sales associate and customer services also have previous career experience in roles such as sales associate or customer service representative.

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Average Salary
$24,201
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
230,226
Job Openings

Sales Associate And Customer Service Career Paths

Top Careers Before Sales Associate And Customer Service

Cashier
22.3 %

Top Careers After Sales Associate And Customer Service

Cashier
18.1 %

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Sales Associate And Customer Service

Sales Associate And Customer Services in America make an average salary of $24,201 per year or $12 per hour. The top 10 percent makes over $32,000 per year, while the bottom 10 percent under $18,000 per year.
Average Salary
$24,201

Best Paying Cities

City
ascdesc
Average Salarydesc
San Jose, CA
Salary Range30k - 47k$38k$38,036
Bend, OR
Salary Range29k - 47k$38k$37,542
Quincy, MA
Salary Range24k - 36k$30k$30,050
South Portland, ME
Salary Range24k - 34k$29k$29,407
Colorado Springs, CO
Salary Range23k - 33k$28k$28,147
Canton, GA
Salary Range22k - 34k$28k$28,044
$18k
$47k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Sales & Customer Service Associate
Sales & Customer Service Associate
Massage Envy
Massage Envy
03/27/2021
03/27/2021
$29,74003/27/2021
$29,740
Sales & Customer Service Associate
Sales & Customer Service Associate
Massage Envy
Massage Envy
03/26/2021
03/26/2021
$27,13103/26/2021
$27,131
Massage Envy
Sales & Customer Service Associate
Sales & Customer Service Associate
Massage Envy
Massage Envy
03/24/2021
03/24/2021
$20,87003/24/2021
$20,870
Massage Envy
Sales & Customer Service Associate
Sales & Customer Service Associate
Massage Envy
Massage Envy
03/24/2021
03/24/2021
$20,87003/24/2021
$20,870
Massage Envy
Sales & Customer Service Associate
Sales & Customer Service Associate
Massage Envy
Massage Envy
03/20/2021
03/20/2021
$25,35703/20/2021
$25,357
See More Recent Salaries

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Sales Associate And Customer Service Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Sales Associate And Customer Service. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Sales Associate And Customer Service Resume

At Zippia, we went through countless Sales Associate And Customer Service resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

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Sales Associate And Customer Service Demographics

Gender

female

58.6 %

male

37.0 %

unknown

4.4 %

Ethnicity

White

57.9 %

Hispanic or Latino

21.6 %

Black or African American

10.5 %

Foreign Languages Spoken

Spanish

70.4 %

French

6.9 %

Arabic

2.4 %
See More Demographics

Sales Associate And Customer Service Education

Majors

Business
26.6 %

Degrees

High School Diploma

26.4 %

Certificate

24.8 %

Bachelors

24.0 %
See More Education Info
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Sales Associate And Customer Service

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 31.3% of sales associate and customer services listed customer service on their resume, but soft skills such as communication skills and computer skills are important as well.

Best States For a Sales Associate And Customer Service

Some places are better than others when it comes to starting a career as a sales associate and customer service. The best states for people in this position are Oregon, Washington, California, and Alaska. Sales associate and customer services make the most in Oregon with an average salary of $38,434. Whereas in Washington and California, they would average $36,526 and $35,378, respectively. While sales associate and customer services would only make an average of $34,882 in Alaska, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. New Hampshire

Total Sales Associate And Customer Service Jobs:
979
Highest 10% Earn:
$42,000
Location Quotient:
1.18
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Maine

Total Sales Associate And Customer Service Jobs:
1,025
Highest 10% Earn:
$39,000
Location Quotient:
1.63
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Oregon

Total Sales Associate And Customer Service Jobs:
1,420
Highest 10% Earn:
$60,000
Location Quotient:
0.72
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Sales Associate And Customer Service Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ sales associate and customer services and discovered their number of sales associate and customer service opportunities and average salary. Through our research, we concluded that Walmart was the best, especially with an average salary of $47,057. Macy's follows up with an average salary of $42,895, and then comes The Home Depot with an average of $50,094. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a sales associate and customer service. The employers include Progressive, Teleperformance, and GCI

1. Walmart
4.9
Avg. Salary: 
$47,057
Sales Associate And Customer Services Hired: 
5,478+
2. Macy's
4.4
Avg. Salary: 
$42,895
Sales Associate And Customer Services Hired: 
2,632+
3. The Home Depot
4.9
Avg. Salary: 
$50,094
Sales Associate And Customer Services Hired: 
1,711+
4. J. C. Penney
4.2
Avg. Salary: 
$44,181
Sales Associate And Customer Services Hired: 
1,589+
5. Sears Holdings
3.8
Avg. Salary: 
$46,049
Sales Associate And Customer Services Hired: 
1,146+
6. Lowe's
4.5
Avg. Salary: 
$39,902
Sales Associate And Customer Services Hired: 
1,068+

Sales Associate And Customer Service Videos

Updated October 2, 2020