Sales associate and customer service demographics and statistics in the US
Sales associate and customer service demographics research summary. Zippia estimates sales associate and customer service demographics and statistics in the United States by using a database of 30 million profiles. Our sales associate and customer service estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about sales associate and customer services after extensive research and analysis:
- There are over 2,857,007 sales associate and customer services currently employed in the United States.
- 60.2% of all sales associate and customer services are women, while 39.8% are men.
- The average sales associate and customer service age is 40 years old.
- The most common ethnicity of sales associate and customer services is White (54.5%), followed by Hispanic or Latino (22.0%), Black or African American (10.9%) and Asian (6.4%).
- Sales associate and customer services are most in-demand in Houston, TX.
- The manufacturing industry is the highest-paying for sales associate and customer services.
- 7% of all sales associate and customer services are LGBT.
On this page
Sales associate and customer service demographics by:
Sales associate and customer service gender statistics
60.2% of sales associate and customer services are women and 39.8% of sales associate and customer services are men.
- Female, 60.2%
- Male, 39.8%
Sales associate and customer service gender ratio
| Gender | Percentages |
|---|---|
| Female | 60.2% |
| Male | 39.8% |
Sales associate and customer service gender pay gap
Women earn 96¢ for every $1 earned by men
Male income
$30,361
Female income
$29,185
Sales associate and customer service gender ratio over time
This data breaks down the percentage of men and women in sales associate and customer service positions over time. Currently, 60.2% of sales associate and customer services are female.
Sales associate and customer service gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 37.92% | 62.08% |
| 2011 | 37.76% | 62.24% |
| 2012 | 39.40% | 60.60% |
| 2013 | 39.88% | 60.12% |
| 2014 | 40.43% | 59.57% |
| 2015 | 40.31% | 59.69% |
| 2016 | 40.92% | 59.08% |
| 2017 | 41.39% | 58.61% |
| 2018 | 39.97% | 60.03% |
| 2019 | 39.49% | 60.51% |
| 2020 | 40.19% | 59.81% |
| 2021 | 39.77% | 60.23% |
Sales associate and customer service related jobs gender ratio
We compared sales associate and customer services with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Sales Associate And Customer Service | 40% | 60% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Sales associate and customer service demographics by race
The most common ethnicity among sales associate and customer services is White, which makes up 54.5% of all sales associate and customer services. Comparatively, 22.0% of sales associate and customer services are Hispanic or Latino and 10.9% of sales associate and customer services are Black or African American.
- White, 54.5%
- Hispanic or Latino, 22.0%
- Black or African American, 10.9%
- Asian, 6.4%
- Unknown, 5.4%
- American Indian and Alaska Native, 0.8%
Sales associate and customer service race
| Sales associate and customer service race | Percentages |
|---|---|
| White | 54.5% |
| Hispanic or Latino | 22.0% |
| Black or African American | 10.9% |
| Asian | 6.4% |
| Unknown | 5.4% |
| American Indian and Alaska Native | 0.8% |
Sales associate and customer service race and ethnicity over time
See how sales associate and customer service racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Sales associate and customer service race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 61.87% | 11.21% | 5.67% | 18.08% |
| 2011 | 61.59% | 11.50% | 5.80% | 17.95% |
| 2012 | 60.79% | 11.38% | 5.61% | 18.80% |
| 2013 | 61.14% | 11.21% | 5.78% | 18.48% |
| 2014 | 60.52% | 11.15% | 6.09% | 18.66% |
| 2015 | 59.90% | 10.90% | 5.88% | 19.78% |
| 2016 | 59.02% | 11.39% | 6.12% | 19.67% |
| 2017 | 59.93% | 10.80% | 6.08% | 19.50% |
| 2018 | 59.75% | 10.38% | 6.25% | 19.88% |
| 2019 | 59.35% | 10.58% | 6.06% | 20.39% |
| 2020 | 56.78% | 9.98% | 6.21% | 21.00% |
| 2021 | 54.47% | 10.95% | 6.38% | 22.03% |
Sales associate and customer service wage gap by race
According to our data, asian sales associate and customer services have the highest average salary compared to other ethnicities. Black or african american sales associate and customer services have the lowest average salary at $30,005.
| Ethnicity | Salary |
|---|---|
| Unknown | $30,052 |
| White | $30,421 |
| Black or African American | $30,005 |
| Asian | $31,012 |
| Hispanic or Latino | $30,324 |
Average sales associate and customer service age
See how the average age of sales associate and customer services varies based on ethnicity and gender.
Male
Female
Sales associate and customer service age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Sales associate and customer service age breakdown
The average age of sales associate and customer services is 40+ years years old, representing 49% of the sales associate and customer service population.
Sales associate and customer service age breakdown
| Sales Associate And Customer Service Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Sales associate and customer service educational attainment
The most common degree for sales associate and customer services is high school diploma, with 34% of sales associate and customer services earning that degree. The second and third most common degree levels are bachelor's degree degree at 31% and bachelor's degree degree at 21%.
- High School Diploma, 34%
- Bachelor's, 31%
- Associate, 21%
- Diploma, 7%
- Other Degrees, 7%
Sales associate and customer services by degree level
| Sales associate and customer service degree | Percentages |
|---|---|
| High School Diploma | 34% |
| Bachelor's | 31% |
| Associate | 21% |
| Diploma | 7% |
| Other Degrees | 7% |
Sales associate and customer service jobs you might like
Sales associate and customer service wage gap by degree level
According to the data, sales associate and customer services with a Master's degree earn more than those without, at $34,090 annually. With a Bachelor's degree, sales associate and customer services earn a median annual income of $32,620 compared to $29,447 for sales associate and customer services with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $34,090 |
| High School Diploma or Less | $28,351 |
| Bachelor's Degree | $32,620 |
| Some College/ Associate Degree | $29,447 |
Sales associate and customer service employment statistics
Company size where sales associate and customer services work
Below, you can see the size of companies where sales associate and customer services work.
Sales associate and customer service jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 5% |
| 50 - 100 employees | 4% |
| 100 - 500 employees | 7% |
| 500 - 1,000 employees | 2% |
| 1,000 - 10,000 employees | 34% |
| > 10,000 employees | 48% |
Sales associate and customer service jobs by industry
The most common industries for sales associate and customer services are retail, professional and hospitality.
Sales associate and customer service industry statistics
| Industry | Percentages |
|---|---|
| Retail | 47% |
| Fortune 500 | 17% |
| Professional | 5% |
| Hospitality | 4% |
| Telecommunication | 4% |
| Media | 3% |
| Finance | 3% |
| Manufacturing | 3% |
| Technology | 3% |
| Health Care | 2% |
| Internet | 1% |
| Transportation | 1% |
| Automotive | 1% |
| Construction | 1% |
| Start-up | 1% |
| Non Profits | 1% |
| Insurance | 1% |
| Energy | 1% |
Sales associate and customer service turnover and employment statistics
Sales associate and customer service unemployment rate over time
The unemployment rate for sales associate and customer services between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Sales associate and customer service unemployment rate by year
| Year | Sales associate and customer service unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average sales associate and customer service tenure
The average sales associate and customer service stays at their job for 1-2 years, based on the 116,495 sales associate and customer services resumes in Zippia's database.
Sales associate and customer service tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 33% |
| 1-2 years | 35% |
| 3-4 years | 11% |
| 5-7 years | 12% |
| 8-10 years | 4% |
| 11+ years | 5% |
Sales associate and customer service LGBT ratio compared to similar jobs
Review the percent of sales associate and customer services that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Advertising Space Clerk | 5.53% | 70,369 |
| Welfare Eligibility Interviewer | 6.73% | 1,877 |
| Sales Associate And Customer Service | 7.19% | - |
| Index Clerk | 8.60% | 66,339 |
| Charge Authorizer | 8.99% | 8,729 |
| Music Library Assistant | 11.16% | 3,764 |
| Senior Human Resources Assistant | 15.31% | 39,901 |
Similar sales associate and customer service jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Advertising Space Clerk | 5.53% | 70,369 |
| Welfare Eligibility Interviewer | 6.73% | 1,877 |
| Index Clerk | 8.60% | 66,339 |
| Charge Authorizer | 8.99% | 8,729 |
| Music Library Assistant | 11.16% | 3,764 |
| Senior Human Resources Assistant | 15.31% | 39,901 |
Foreign languages spoken by sales associate and customer services
The most common foreign language among sales associate and customer services is Spanish at 70.4%. The second-most popular foreign language spoken is French at 6.9% and Arabic is the third-most popular at 2.4%.
- Spanish, 70.4%
- French, 6.9%
- Arabic, 2.4%
- Portuguese, 2.4%
- Italian, 2.1%
- Other, 15.8%
Sales associate and customer service languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 70.4% |
| French | 6.9% |
| Arabic | 2.4% |
| Portuguese | 2.4% |
| Italian | 2.1% |
| Other | 15.8% |
