Sales associate and customer service job description

Responsibilities
• Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance
• These associates learn about products using our tools, and provide information to customers in order to sell an entire project
• Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments
• Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe
• Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers
• These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments

Job description
Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist

At Office Depot and Office Max, the Sales Advisor is a part-time role, providing exceptional customer service by performing duties as cashier, provides logistics support, stocking, restocking, down stocking, inventory control, cleaning the store and protecting company assets. S/he will quickly build and maintain customer relationships and become a trusted advisor by utilizing basic training of Technology products/services and print offerings.

The associate in this role will demonstrates a passion for the brand, technology products, furniture, services, print and other services/products offered to our customers. S/he will utilize Office Depot and Office Max’s proven sales principles to proactively engage customers, in order to drive the sales of our total offerings and properly assess customer needs to ensure satisfaction in every interaction.

Required successful completion of current basic Tech and Print Certification and continued education in these areas. The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party.
Primary Responsibility:
1. Provides exceptional customer service by performing duties as cashier, provides logistics support, stocking, restocking, down stocking, inventory control, cleaning the store and protecting company assets.
2. Performs merchandise-related activities to ensure merchandise presentation guidelines are met through implementing plan-o-gram changes and updates, merchandise set and price changes. Sets weekly ads, including price changes, and any associated updates to store signage.

3. Follows the established sorting and stocking guidelines and completes freight processes. Ensures freight sorting area is organized and setup in accordance with guidelines. Scans, investigates and fills inventory lows and outs daily.

4. Proactively acknowledges and engages every customer to ensure a positive customer experience. Utilizes and understands the selling program to promote the sale of the best solution as well as additional product and/or services solutions. Maintains awareness of planned advertisements and promotions.
5. Able to evaluate the customer’s needs to determine what additional offerings or services that a customer may need in addition to determining if a customer should be referred to the Contract Sales organization.
6. Works to develop personal selling skills and specialized product knowledge through sales and service tools provided. Drives Technology, Tech Services, Furniture and Print sales by supporting all related current programs, new product launches and special initiatives.
7. Ensures compliance with company policies, procedures and practices; and supports company loss prevention efforts.

Education & Experience
High School diploma or equivalent education preferred
Retail sales experience preferred
How to Apply
Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.
Pay, Benefits & Work Schedule Pay Starts At $14.00 - $15.00
Office Depot and OfficeMax offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.
Equal Employment Opportunity
Office Depot and OfficeMax is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity and expression), ancestry, national origin, citizenship status, marital status (including registered domestic partnership status), age, physical or mental disability, medical condition, genetic information, military and veteran status, sexual orientation or any other characteristic protected by federal, state or local law.
We will consider for employment qualified applicants with arrest and conviction records.
Other Information
Must possess strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers Possess excellent verbal and written communication skills Must possess the ability to use technology applicable to role, and to access information necessary to complete daily responsibilities Must possess ability to process information/merchandise through POS register system Must possess an interest in continually developing personal selling skills and product knowledge;
Positive and Engaging Action Oriented Integrity & Trust Demonstrate passion for the brand, products, services and solutions offered to our customers Must possess a desire to continually develop personal selling skills and product knowledge
Ability to work a flexible work schedule as business dictates Customer Focus Self Learning Approachability
Fair Chance Ordinance
We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance

Leading provider of plumbing fixtures, sinks, lighting & related accessories currently needs a Customer Service - Showroom Sales Consultant for their Bangor, Maine location. To be successful in this role, you will create a positive experience during every customer interaction and assist them with product selections. This is a direct hire opportunity!
Responsibilities:
Process and maintain wholesale and retail customer orders Work closely with inside and outside sales staff to meet customers’ needs Produce bids for customer approval Schedule and manage customer deliveries Handle and resolve customer service issues, in a professional manner Effectively multitask in a fast-paced work environment Facilitate transfers between other nearby locations.

Qualifications:
Ability to work flexible hours, including Saturdays. Previous sales experience preferred. Strong sales aptitude required. Effective verbal, written, and computer skills required. Must be customer service focused and quality oriented.


Work Schedule:
off Sundays and Mondays
Tuesday – Friday 7:30 AM -5:00 PM
Saturday 9:00 AM - 1PM

Pay Rate:
$20.00 - $30.00 /hr DOE
Some of the Benefits Offered :
Incentives & giveaways Medical & Dental Flexible Spending Accounts Life Insurance 401(k) Profit Sharing Plan

Candidates will apply online and our Professional Search Recruiter will contact you for an initial phone screen.

Why Work with Volt?
Because we never forget that the success of our business depends on the success of the people we put to work. We strive to always promote a positive, supportive environment where you can find work as well as a career partner. Our recruiting and candidate support teams are experts in matching candidates to the right jobs and known for providing essential, ongoing career consulting that fuels strong career momentum.

Volt is an Equal Opportunity Employer