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12 Sales Associate And Customer Service Resume Examples

Five Key Resume Tips For Writing A Sales Associate And Customer Service Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Customer Service, be sure to list it in your resume’s skills section.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
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Sales Associate And Customer Service Jobs You Might Like

Choose From 10+ Customizable Sales Associate And Customer Service Resume templates

Zippia allows you to choose from different easy-to-use Sales Associate And Customer Service templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Sales Associate And Customer Service resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Sales Associate And Customer Service Resume
Sales Associate And Customer Service Resume
Sales Associate And Customer Service Resume
Sales Associate And Customer Service Resume
Sales Associate And Customer Service Resume
Sales Associate And Customer Service Resume
Sales Associate And Customer Service Resume
Sales Associate And Customer Service Resume
Sales Associate And Customer Service Resume
Sales Associate And Customer Service Resume
Sales Associate And Customer Service Resume
Sales Associate And Customer Service Resume
Sales Associate And Customer Service Resume
Sales Associate And Customer Service Resume
Sales Associate And Customer Service Resume
Sales Associate And Customer Service Resume

What Should Be Included In A Sales Associate And Customer Service Resume

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1. Add Contact Information To Your Sales Associate And Customer Service Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Sales Associate And Customer Service Resume Contact Information Example #1
JANE MOORE
Montgomery, AL 36043| 333-111-2222 | jane.moore@email.com

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2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Sales Associate And Customer Service Resume Relevant Education Example #1
High School Diploma 2014 - 2016
Sales Associate And Customer Service Resume Relevant Education Example #2
High School Diploma 2014 - 2016
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3. Next, Create A Sales Associate And Customer Service Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Sales Associate And Customer Service Skills For Resume

  • Customer Service Skills

    Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

  • Sales Goals Skills

    Sales goals are a set of objectives and goals to achieve which are set for the sales team to encourage them and to make profits for the company. Sales goals that can be achieved are bound to time and are relevant to the company, help majorly in motivating the workers to achieve them, and are amazing for the company revenue as well.

  • Phone Calls Skills

    Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

  • Retail Sales Skills

    Retail sales are the method to track consumer demand for finished goods by assessing the purchases of durable and non-durable products over a definite period. Data on retail sales is accumulated monthly by the U.S. Bureau of the Census.

  • Communication Skills

    Communication is the ability to express one's ideas and thoughts to other people using expressions, words, or actions. Communication is to receive or send any kind of information. People need to be able to communicate and convey their message to the customers to run a successful business.

  • Sales Floor Skills

    The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

  • New Merchandise Skills

    New merchandises are the new goods introduced in a store, either newly developed or new stock.

Top Skills for a Sales Associate And Customer Service
Source: Zippia.com
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume

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4. List Your Sales Associate And Customer Service Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.


Work History Example # 1
Customer Service Associate/Cashier
J. C. Penney
  • Maintained the employee schedules of the entire store (50+ associates) for three years.
  • Collaborated with upper management to introduce training initiatives to assist under-performing CSRs.
  • Used iPods for communication so we can make sure everything was done is a fast and friendly manor.
  • Placed orders in store or via the internet.
  • Provided excellent customer service Handled all monetary transactions; made daily cash deposits Responsible for training new employees as needed

Work History Example # 2
Courtesy Clerk
Safeway
  • Received a certificate for attending a Safeway leadership seminar .
  • Worked in Meat, Produce, Deli and Floral Departments.
  • Trained in Produce, Customer Service, Checkout, Self-Checkout, Deli, and Floral.
  • Learned Production procedures in both Deli and Bakery Depts.
  • Collected, sorted, distributed and prepared mail, messages and courier deliveries.

Work History Example # 3
Hardware Sales Associate
Target
  • Managed quality communication, customer support and product representation for each client.
  • Performed Inter-company communications to maintain real time product inventory.
  • Received initial exposure to the retail industry.
  • Arranged displays and sale items for maximum exposure.
  • Transacted customer purchases, maintained proper cash handling procedures, and followed all position-specific procedures.

Work History Example # 4
Telemarketer
Custom Remodelers
  • Contacted alumni and parents of current students by telephone to solicit donations for University departments.
  • Delivered prepared sales talks describing timeshares in order to persuade potential customers into purchasing them.
  • Scheduled appointments for sales representatives to meet with prospective clients * Explained guidelines of loan programs and discuss prices.
  • Performed as Canadian call representative and French call/ script translator.
  • Collaborated with sales representatives and customers regarding appointments.

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5. Highlight Your Sales Associate And Customer Service Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your Sales Associate And Customer Service resume:

  1. Certified Sales Professional (CSP)
  2. Automotive Sales Professional
  3. International Accredited Business Accountant (IABA)
  4. Professional Credit Associate (PCA)
  5. Master Certified Electronics Technician (CETma)
  6. Student Electronics Technician (SET)
  7. Certified Customer Service Specialist (CSS)
  8. Sales Management
  9. Certified Network Computer Technician (CNCT)
  10. Certified Information Technology Professional (CITP)

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6. Finally, Add A Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

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Sales Associate And Customer Service Resumes FAQs

How do you list customer service associate experience on a resume?

You list customer service associate experience on a resume by listing out all the job duties and responsibilities that you completed in customer service jobs.

You should also note any specific achievements that you have and detail the skills you developed in your work and relevant educational experiences.

What is a customer service sales associate?

A customer service sales associate provides customer service and sales support. A customer service sales associate is a person who is in charge of providing a good customer experience and more.

What should I put on my resume for a sales associate job?

You should include all of your relevant work experiences and education on a resume for a sales associate job. Additionally, it will be important to note any certifications and licenses you have earned and the relevant hard and soft skills you have developed in the sales field.

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