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Sales Associate And Customer Service skills for your resume and career

Updated January 8, 2025
5 min read
Quoted Experts
Meegan Feori Ph.D.,
Travis Kurowski Ph.D.
Sales Associate And Customer Service Example Skills
Below we've compiled a list of the most critical sales associate and customer service skills. We ranked the top skills for sales associate and customer services based on the percentage of resumes they appeared on. For example, 20.9% of sales associate and customer service resumes contained customer service as a skill. Continue reading to find out what skills a sales associate and customer service needs to be successful in the workplace.

15 sales associate and customer service skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how sales associate and customer services use customer service:
  • Mail service responsibilities included all aspects of customer service for external customers including order processing and shipping and also dispute resolution.
  • Communicate accurately with customer service manager and technicians to establish time commitments that meet Firestone standards and exceed customer requirements.

2. Plumbing

Here's how sales associate and customer services use plumbing:
  • Responded to incoming customer and non-customer inquiries regarding plumbing and heating supplies.
  • Represented eight plumbing manufacturers in the territories of Louisiana and southern Mississippi.

3. Sales Associates

Here's how sales associate and customer services use sales associates:
  • Promoted to Customer Service Manager, oversaw sales associates and complied with company customer satisfaction policies.
  • Greeted and assisted customers * Processed customer transactions * Processed returns/exchanges * Trained new sales associates

4. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how sales associate and customer services use phone calls:
  • Answered incoming telephone calls with professional and knowledgeable responses and provided expert product and service information
  • Answered telephone calls from potential customers who had been solicited through advertisements.

5. Booking

Here's how sales associate and customer services use booking:
  • Used Galileo and Amadeus booking systems and maintained computerized inventories.
  • Check boarding/grooming schedule for availability and booking the date/appointment.

6. Math

Here's how sales associate and customer services use math:
  • Fast math skills was also needed in order to give correct change.
  • Coordinated various education curricula and testing designed for pre-collegiate students interested in science, math, engineering and business careers.

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7. Retail Sales

Retail sales are the method to track consumer demand for finished goods by assessing the purchases of durable and non-durable products over a definite period. Data on retail sales is accumulated monthly by the U.S. Bureau of the Census.

Here's how sales associate and customer services use retail sales:
  • Retail and Wholesale Sales, Customer Service and Installation Performed retail counter/wholesale customer service/sales desk duties and retail sales installations.
  • Facilitated retail sales of multiple cellular phones, wireless services/ devices, and seasonal promotional services/products to customers.

8. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how sales associate and customer services use sales floor:
  • Maintain store standards per company expectations through positive sales floor engagement with associates while holding associates accountable.
  • Identify and communicate merchandising and sales floor operational opportunities to Supervisor, Area Supervisor or E3.

9. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how sales associate and customer services use product knowledge:
  • Ensured that each customer receives outstanding service which included greeting and acknowledging every customer, and maintaining exceptional product knowledge.
  • Recognized for creativity, organization and ability to up-sell products through excellent product knowledge and experienced sales capabilities.

10. Customer Inquiries

Here's how sales associate and customer services use customer inquiries:
  • Respond to customer inquiries throughout their shopping experience in addition to promoting customer loyalty plans and/or extended protection/replacement plans where appropriate.
  • Processed cash and credit payments rapidly and accurately, Responded to all customer inquiries thoroughly and professionally.

11. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how sales associate and customer services use pos:
  • Coordinated and directed private parties Provided personal skin care consultations Cashier/ POS system training
  • Performed POS transactions accurately and efficiently and follow all cash handling procedures.

12. Cross-Referencing

Here's how sales associate and customer services use cross-referencing:
  • Provide detailed reports cross-referencing membership information to build business according to observable trends.

13. Inbound Calls

Here's how sales associate and customer services use inbound calls:
  • Receive inbound calls; protect customer confidentiality and privacy by verifying accounts.
  • Handled inbound calls to give information to customers regarding inventory.

14. Customer Complaints

Here's how sales associate and customer services use customer complaints:
  • Demonstrated effective and persuasive skills as a sales and customer service representative by resolving customer complaints effectively and timely.
  • Handled customer returns and merchandise exchanges efficiently, solving customer complaints follow procedures and document each transaction.

15. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how sales associate and customer services use outbound calls:
  • Handled heavy volumes of inbound/outbound calls regarding billing questions and promotional opportunities, long distance, and internationally.
  • Developed new business through outbound calls and coordinating local presentations.
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What skills help Sales Associate And Customer Services find jobs?

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What Sales Associate And Customer Service skills would you recommend for someone trying to advance their career?

Meegan Feori Ph.D.Meegan Feori Ph.D. LinkedIn Profile

Associate Professor, San Diego Mesa College

My recommendation is to combine your interests and career goals. For example, if you are an avid rock climber, you could apply for an internship with the North Face or start a retail position at an REI near Red Rock, Nevada, a place known for excellent rock climbing. If relocating for your gap year is not possible, then seek out a local option such as working at the nearby climbing gym. Customers are crucial to the fashion industry, enhancing your customer service skills during your gap year will benefit you. You could apply to be a Stitch Fix stylist, a boutique, or a non-profit resale salesperson. Even customer service jobs outside of the fashion industry will build experiences that will enhance your abilities to design, produce, or sell amazing products. Another option is to pursue an entrepreneurial venture. Dedicating yourself to creating an influential Instagram account, podcast, or YouTube channel could showcase your skills and build your network. Opening a Poshmark, Depop, Teespring, Etsy, or another digital retail store could let you apply your skills. Finally, keep investing in yourself through learning. There are many massive open online courses and community college offerings that could further your career.

What technical skills for a Sales Associate And Customer Service stand out to employers?

Travis Kurowski Ph.D.Travis Kurowski Ph.D. LinkedIn Profile

Assistant Professor of Creative Writing, Writing Program Lead, York College of Pennsylvania

Honestly, good writing skills are always in high demand. You'll see this in almost every field because at every level of business-from information management to internal communication to engaging customers, clients, and partners-clear, effective communication is critical. Other writing graduate skills that stand out to employers are project management skills, editing; quantitative and qualitative research; and practical design. It's not a technical skill, perhaps, but I can't help note that high up on the lists for almost all employers is creativity, a skill interlaced through many courses in quality writing programs.

What soft skills should all Sales Associate And Customer Services possess?

Alexander Nagel Ph.D.Alexander Nagel Ph.D. LinkedIn Profile

Assistant Professor, Assistant Chair, Art History and Museum Professions, Fashion Institute of Technology

Soft skills needed are flexibilities to adapt quickly to new opportunities, to be open to non-traditional career paths. Being organized and responsive to email correspondence, being friendly and kind, having empathy are values that will never be out of fashion. FIT is known for being home to "unconventional minds," and our students are super creative, engaged, and ready to take on challenges.
Do you want to know more?
Read more about what experts have to say about Sales Associate And Customer Service

List of sales associate and customer service skills to add to your resume

Sales Associate And Customer Service Skills

The most important skills for a sales associate and customer service resume and required skills for a sales associate and customer service to have include:

  • Customer Service
  • Plumbing
  • Sales Associates
  • Phone Calls
  • Booking
  • Math
  • Retail Sales
  • Sales Floor
  • Product Knowledge
  • Customer Inquiries
  • POS
  • Cross-Referencing
  • Inbound Calls
  • Customer Complaints
  • Outbound Calls
  • Customer Relations
  • Inventory Control
  • Customer Orders
  • Customer Accounts
  • Credit Card Transactions
  • Sales Quota
  • Quality Customer Service
  • Customer Issues
  • Customer Calls
  • Stock Shelves
  • Computer System
  • Order Entry
  • Sales Techniques
  • Loss Prevention
  • Customer Satisfaction
  • Customer Interaction
  • Sales Orders
  • Sales Transactions
  • Retail Environment
  • Bank Deposits
  • Cash Drawers
  • Stock Room
  • Customer Support
  • Inventory Management
  • Store Policies
  • Cell Phones
  • Stock Merchandise
  • Cash Registers
  • Sales Prices
  • Credit Payment

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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