Top Sales Associate And Customer Service Skills

Below we've compiled a list of the most important skills for a Sales Associate And Customer Service. We ranked the top skills based on the percentage of Sales Associate And Customer Service resumes they appeared on. For example, 37.2% of Sales Associate And Customer Service resumes contained Customer Service as a skill. Let's find out what skills a Sales Associate And Customer Service actually needs in order to be successful in the workplace.

The six most common skills found on Sales Associate And Customer Service resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Sales Associate And Customer Service jobs:
  • Mail service responsibilities included all aspects of customer service for external customers including order processing and shipping and also dispute resolution.
  • Communicate accurately with customer service manager and technicians to establish time commitments that meet Firestone standards and exceed customer requirements.
  • Manage customer service, sales administration and general administrative support operations that services Outside Sales Representatives and external customers.
  • Provided consistent customer service -Suggested products for patrons -Remained in character and met standards for presentation
  • Trained many employees in Customer service areas and achieved significant improvements in their productivity.
  • Check out customers Processing returns Handling cash Solicit credit applications Deliver great customer service
  • Develop and maintain good rapport with respective customers providing excellent customer service.
  • Delivered excellent customer service by greeting and assisting all individuals upon arrival.
  • Maintained a high degree of customer service standards utilizing excellent communication skills.
  • Personalized nutrition/supplement training along with customer service and overall satisfaction experience.
  • Offered exceptional customer service to differentiate and promoted the company brand.
  • Offered exemplary levels of customer service to prospective shoppers and customers.
  • Developed and implemented improvements for customer service satisfaction processes and procedures.
  • Communicated and Liaison for customer service handling internal and external queries.
  • Provide high-level production support by assisting manager of customer service.
  • Learned great communication skills through customer service and daily interaction.
  • Provide exceptional customer service by addressing customer issues and concerns.
  • Assisted in personal shopping services Provided excellent customer service to customers
  • Provided excellent customer service to designers purchasing drapery hardware.
  • Provided customer service and problem resolution concerning previous purchases

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2. New Merchandise

high Demand
Here's how New Merchandise is used in Sales Associate And Customer Service jobs:
  • Registered customers for warranty plans -Recovered merchandise to its correct place when necessary -Stocked new merchandise upon arrival
  • Contacted regular and prospective customers when new merchandise arrived at store and solicited orders.
  • Received new merchandise and managed inventory on paper and electronically.
  • Maintained vendor relationships and new merchandise selection and procurement.
  • Replenished each department with additional and new merchandise.
  • Communicated with costumers on new merchandise information.
  • Performed telemarketing for new merchandise.
  • Received and processed all new merchandise shipments, ensured all merchandise in stock rooms and on store shelves met company standards.
  • Perform store restock and keep track inventory, report to general manager and work with her to get new merchandise.
  • Help provide quality customer service to those who shop, handle new merchandise, work the sales floor, cashier.
  • Exceeded daily department sales goal, ordered new merchandise as needed, assisted with managing of employee's time schedule.
  • Consult with owner on materials and quantity of stock* Floor sales and customer support* Educate owner and customers on new merchandise
  • Worked overnight and organized clothing and putting new merchandise on the sales floor- A greeter as well as sales associates.
  • Executed daily shipment to incorporate new merchandise into the monthly floor set designed to highlight different trends in style.
  • Handle the tasks of checking in and replenishing new merchandise inside case lines as well as Prepare merchandise transfers.
  • Count down register, do mark downs, unload new merchandise, organize and put out new merchandise.
  • Operated a computer to update bridal registries, keep inventory, update prices, and enter new merchandise.
  • Monitored and maintained the inventory stock on the store floor by replenishing any emptying shelves with new merchandise.
  • Work directly with door-to-floor stockroom team ensuring new merchandise is properly placed on to T-racks and visual displays.
  • Maintained a clientele, contacted customers by phone and email to inform them of new merchandise and discounts.

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3. Sales Floor

high Demand
Here's how Sales Floor is used in Sales Associate And Customer Service jobs:
  • Identify and communicate merchandising and sales floor operational opportunities to Supervisor, Area Supervisor or E3.
  • Assumed responsibility for merchandising the sales floor, increasing traffic and profitability.
  • Maintained and organized sales floor merchandise while working the register intermittently.
  • Assisted in making sure that all products were put back on sales floor and shelves by the end of the day.
  • Greet & check out customers, perform regulatory clean up duties, answer the phones, recover the sales floor.
  • Check, verify and audits merchandise on the sales floor and the warehouse by entering data into remote data terminal.
  • Maintain cleanliness of sales floor, Accomplishments Learning what retail means and it's foundation in the world Skills Used Creativity
  • Maintained clean fitting rooms and sales floor by putting out clothes in the collect place and order in fast time.
  • Recovered displaced items by returning them to their proper place and, maintained a safe and clean stocked sales floor.
  • Handled shipping and receiving, restocking of products, selling on the sales floor, operating the cash register.
  • Prepared store sales floor for the next day of business by processing and replenishing merchandise and monitoring floor stock.
  • Helped customers find merchandise not on sales floor, assisted with fitting rooms, & assisted with outfit composition.
  • Assisted by holding merchandise for customers when needed, including returning merchandise not picked up to the sales floor.
  • Greet customers, works sales floors, answers customers questions about services and merchandise, ensures customer satisfaction.
  • Keep fitting rooms clear of merchandise, hangers, trash and return go backs to the sales floor.
  • Greeted customers as direct point of contact, assisted clients with finding merchandise, and organized sales floor.
  • Job duties included assisting customers with sales, cashier duties, worked on the sales floor and recovery.
  • Provided merchandise support by taking inventories, stocking the sales floor and making decisions regarding daily work priorities.
  • Ensured that the sales floor was stocked at all times, and communicated greatly with other staff employees.
  • Managed stockroom; intake of new shipments, inventory, sort, and deploy to the sales floor.

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4. Credit Card Transactions

high Demand
Here's how Credit Card Transactions is used in Sales Associate And Customer Service jobs:
  • Retail sales, Cash Handling Accuracy, Credit Card Transactions, Customer Service Excellence, Loss Prevention, Merchandising & Stocking.
  • Helped with store closing procedures which entailed counting down cash registers, matching up credit card transactions, and safe deposits.
  • Set up and maintain filing system of orders, credit card transactions on a daily basis for the calendar year.
  • Total purchases, collect, validate, and process payments including cash, checks, and debit/ credit card transactions.
  • Handled cash and credit card transactions for customers making payment either in person or those utilizing electronic means of payment.
  • Handled the cash register and credit card transactions, Maintained the department, Performed computer data entry and Display setups
  • Greet customers, complete cash, check, and credit card transactions, stock product and seasonal merchandise.
  • Prioritized additional tasks such as multiple-line phone response, invoicing, cash/credit card transactions, and scheduling deliveries.
  • Filled in for cashier as needed; handled cash and credit card transactions Maintained grounds and parking lot.
  • Complete all credit card transactions directly with customers and provide the accounts payable department with all relevant documentation.
  • Operated a cash register to process cash, check and credit card transactions, including returns of merchandise.
  • Completed cash and credit card transactions via use of a Point of Sale (POS) register.
  • Handle cash register, and debit/ credit card transactions, at register tell about promotions in store.
  • Operated computerized cash register, handing up to $500 in cash and credit card transactions daily.
  • Processed cash and credit card transactions, administered a high volume of money, and answered phones.
  • Managed all cash and credit card transactions in park stores, both in person and over telephone.
  • Replenished stock, maintained a clean working environment and processed cash, check and credit card transactions.
  • Managed cash, check and credit card transactions, Floor walking, face to face customer service.
  • Serve as an assistant to bookkeeper, to process credit card charge backs and credit card transactions.
  • Operated a cash register for credit card transactions, ordered special orders per customer's request.

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5. Phone Calls

high Demand
Here's how Phone Calls is used in Sales Associate And Customer Service jobs:
  • Answered incoming telephone calls with professional and knowledgeable responses and provided expert product and service information
  • Handled new orders and returns, managed database and web orders, returned customer phone calls and solved issues with orders.
  • Provided administrative support to shift managers in the form of answering phone calls, troubleshooting office equipment, and data entry.
  • Answer phone calls, return items, direct customers in the store, cash quests out, knowledge of ongoing promotions.
  • Work registers, take phone calls, transfer phone calls, stock merchandise, keep store clean and tidy, count tills
  • Answered consumer phone calls and executed appropriate actions, such as generating reports for Quality Control and sending out replacements.
  • Researched items needed by customers to find correct items using phone calls to manufacturers, web searches and other resources.
  • Implemented the ability to balance handle time on multiple inbound phone calls with customer inquiries and transitioning to need-base selling.
  • Maintained High Metrics for phone calls on Average handle time, call score, after work time and clock management.
  • Provide excellent service to members/guests by answering phone calls, setting appointments, greeting members/guests upon arrival and selling memberships.
  • Resolved inbound customer telephone calls regarding credit card billing inquiries, sales, service, and account maintenance issues.
  • Answer phone calls for customer support and sales providing customer support, information, research and pricing on misc.
  • Stock merchandise, work register, answer phone calls, transfer phone calls, count tills, customer service.
  • Responded to general inquiries from staff and clients via mail, e-mail, phone calls, texts and fax.
  • Responded to as many as 150 phone calls per day focusing on the customer's needs and corporate values.
  • Facilitated training for promotional phone calls resulting in one of the highest numbers of calls made in a branch.
  • Managed inbound and outbound phone calls and focused on selling long-distance phone plans to both new and existing customers.
  • Answer and make phone calls from customers and different stores Skills Used Cash handling Communication Working with others Assisting guest
  • Answered phone calls for customers who either wanted to purchase an advertised item or wanted to cancel an automated prescription
  • Answer inbound phone calls in relation to billing, account setup, current promotions, setting appointments, etc.

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6. Sales Goals

high Demand
Here's how Sales Goals is used in Sales Associate And Customer Service jobs:
  • Provided customer service reached and achieved sales goals; administrative duties; maintained department for customer satisfaction
  • Obtained sales goals and developed customer experience from initial telemarketing contact through quoting and order delivery.
  • Achieved sales goals and accomplished administrative and operational duties set by management.
  • Utilized my customer service skills to assist customers with purchases in a helpful and courteous manner while meeting company sales goals.
  • Developed marketing materials that encompassed the sales goals and the target markets of clients, including marketing materials for vendor shows.
  • Clean work area and equipment regularly by rooming empty trash, cleaning dirty surfaces as well as meeting daily sales goals.
  • Exceeded daily sales targets by 10-50% and successfully achieved monthly sales goals for 6 consecutive months after ramp up period.
  • Meet or exceed sales goals, while achieving a high level of guest satisfaction, while maintaining integrity at all times.
  • Faxed, called and emailed customers and distributors -Sold parts and products to customers, to reach monthly sales goals.
  • Exceeded sales goals for store and had top performance in regions and national level by performing top 5 several times.
  • Achieved/Exceeded personal sales goals and performance metrics while working as a team member to contribute to total store revenue goals.
  • Maintained the store clean, greeted customers, helped customers and worked well as a team to achieve sales goals.
  • Worked towards meeting and exceeding sales quotas in a team environment to attain top sales goals for the department.
  • Delivered excellent customer service, maintained sales goals to district standards, and maintained department as per merchandising standards.
  • Engaged in direct sales and embraced customer service/relations in order to meet and exceed sales goals and customer satisfaction.
  • Call and email all prospects which results in generating higher revenue for the company and exceeding monthly sales goals.
  • Developed the business plan and sales strategy for jewelry department to ensure attainment of company sales goals and profitability.
  • Reached sales goals through exemplary customer service skills, up selling and solid knowledge of product and history.
  • Even after reaching this level, I continue to surpass sales goals set by the owners every month.
  • Provided an excellent customer experience to generate a loyal clientele, earned a reputation for exceeding sales goals.

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7. Product Knowledge

high Demand
Here's how Product Knowledge is used in Sales Associate And Customer Service jobs:
  • Ensured that each customer receives outstanding service which included greeting and acknowledging every customer, and maintaining exceptional product knowledge.
  • Recognized for creativity, organization and ability to up-sell products through excellent product knowledge and experienced sales capabilities.
  • Conducted training for customer service representatives to provide ongoing system and product knowledge and improve employee communication.
  • Attended and actively participated in the vendor meetings, seminars and other product knowledge and business-driving opportunities.
  • Performed project take-offs and provided technical solutions along with extensive and updated product knowledge & research.
  • Developed sales and marketing techniques to acquire long-term customer/business relationship Displayed excellent product knowledge.
  • Provide excellent customer service through explanation of product knowledge and detailed merchandising execution.
  • Developed strong business relationships with customers using vast experience and product knowledge.
  • Facilitated customer satisfaction by projecting high degree of professionalism and product knowledge.
  • Provided customer service to include information, product knowledge and troubleshooting.
  • Increased number of returning customers from friendly personality and product knowledge.
  • Developed long lasting relationships with customers by providing accurate product knowledge.
  • Developed a vast product knowledge of human and veterinary pharmaceuticals.
  • Greeted and acknowledged every customer and maintained solid product knowledge.
  • Required enthusiastic customer service and acute product knowledge.
  • Certified in customer service satisfaction and product knowledge.
  • Received Incoming Customer Service/Tech Calls Maintained Wide Product Knowledge
  • Maintained customer relationships and solid product knowledge.
  • Demonstrated proficiency with product knowledge.
  • Provided exceptional customer service/product knowledge.

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8. Data Entry

high Demand
Here's how Data Entry is used in Sales Associate And Customer Service jobs:
  • Order Processing and data entry of customer advertising requests, transmitting these electronically by publishing deadlines.
  • Provide administrative support including account reconciliations, business correspondence, data entry, and records management.
  • Processed credit applications that included confidential info into company's data entry system.
  • Assisted in areas of administrative work including data entry and file organization.
  • General office/clerical responsibilities including data entry, phone reception, and filing.
  • Performed general office and data entry duties including daily deposits.
  • Maintained customer records by updating account information; data entry.
  • Performed computer data entry, cash management for all merchandise inventory
  • Served as data entry operator and customer service representative.
  • Performed data entry for inventory of merchandise received.
  • Perform computer data entry necessary for daily processing.
  • Supported Regional Managers and managed data entry clerks.
  • Verified correct data entry in system
  • Greeted customers, answered phone calls, and performed appropriate tasks such as, filling, data entry, and typing.
  • Implemented computer support and trained office and customer service personnel on automation of order processing, data entry and status inquiries.
  • Direct Sales skills, Team Player, Communication Sales, Negotiation Skills, Customer satisfaction, Data Entry, Quick Learner Skills
  • Received inbound calls from customers inquiring about AT&T products and services, operated computer, and data entry.
  • Handled all aspects of clerical work; data entry, phones, faxing, filing, customer service, etc.
  • Worked in a call center generating bonds, E&O insurance up-sale, and order fulfillment data entry UPS/FedEx.
  • Cashier, shipping and receiving, organizing, sorting, answering phones, money handling, data entry, inventory

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9. New Accounts

high Demand
Here's how New Accounts is used in Sales Associate And Customer Service jobs:
  • Identified potential growth areas and develop new accounts within designated territory.
  • Prospected new accounts for specific products while servicing existing customers.
  • Closed sales for telemarketing campaigns penetrating new accounts.
  • Developed new accounts and expanded existing accounts.
  • Developed new accounts improving overall business base.
  • Entered contract information to start new accounts or stop old accounts due to name change of a business or new ownership.
  • Worked with customers to open new accounts, update records, and to rapidly resolve problems with his or her account.
  • Answer phones * Customer orders (phone and walk-in) * Maintain and organize cooler * Open new accounts * Bill collection
  • Established pricing, scheduled delivery dates, created new accounts, substituted out-of stock items while multitasking and problem solving efficiently.
  • Opened new accounts, served as store lead Assisted with hiring and training; Made daily deposits Participated in marketing events
  • Set up new accounts and equipment for customers in an accurate and timely fashion while maintaining a positive work atmosphere.
  • Gained knowledge in global importing and exporting of merchandise, approach tactics to enlist new accounts and maintain current accounts.
  • Highlight: open 60 new accounts in 6 months and grew many of my existing accounts by over 20%.
  • Sorted outgoing and incoming mail from customer relations Assist with opening new accounts and extending lines of credit for customers.
  • Aided the Commercial Sales team in achieving unit sales goals by effectively servicing existing commercial customers and opening new accounts.
  • Supported account managers in opening new accounts, sending out literature and taking orders via phone, fax or email.
  • Established new accounts for hurricane Katrina victims; resolved customer issues, provided exceptional service, and answered billing/account questions.
  • Plan strategies to target and develop new accounts while maintaining existing accounts and propose alternatives for clienteles on non-stock items.
  • Ensured new accounts in compliance with Federal Trade Commission (FTC) and National Futures Association (NFA).
  • Accepted payments for cellular service, establish new accounts, answer billing questions and provided some technical support.

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10. Internet

high Demand
Here's how Internet is used in Sales Associate And Customer Service jobs:
  • Generated new business and referral leads through customer relationship database management, and internet research.
  • Managed multiple internet sites and processed corresponding orders for both domestic and international customers.
  • Designed customer solutions for internet access equipment including caching, filtering, and security.
  • Developed and placed Internet advertisements to generate awareness and capture new business.
  • Performed Internet and intranet concepts for browser functionality and configuration.
  • Create and maintain internet based marketing materials and information.
  • Developed new marketing approach utilizing email and internet.
  • Managed internet sales products and developed marketing strategies.
  • Provided assistance with internet home delivery options.
  • Direct Sales & Marketing of AT&T Communications to customers, Cable, Internet and phone lines and D2D Sales.
  • Serviced upgrade and downgrade requests on cable, internet, and telephone services, as well as process new service orders.
  • Answered heavy traffic of inbound calls and process customer orders for cable TV, high speed internet, and telephone service.
  • Assist customers in an inbound call center on sales of telephone, internet and cable, also assist on product issues.
  • Answered inbound/outbound customer inquiries over the phone to ensure proper knowledge of cable, phone, internet and home security products.
  • Up Sold customer s additional products and services, such as cell phones, television service, & internet service.
  • Organized daily order schedule from Internet work distribution to fellow customer service reps, answered questions regarding store and products.
  • Maintained Internet business in all phases, from loading pictures onto the web to ensuring customer satisfaction after the sale.
  • Represent cellular phones, land lines, internet services including but not limited to satellite and universal cable services.
  • Set up customers with packages that included TV, phone service, and internet to fit their household needs.
  • Supplied customers with the best service and deals in the category of cable, phone, and internet.

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11. Customer Complaints

high Demand
Here's how Customer Complaints is used in Sales Associate And Customer Service jobs:
  • Demonstrated effective and persuasive skills as a sales and customer service representative by resolving customer complaints effectively and timely.
  • Handled customer returns and merchandise exchanges efficiently, solving customer complaints follow procedures and document each transaction.
  • Provided proficient and accurate customer orders; executed thorough investigations and fair resolutions of customer complaints.
  • Operated cash register transactions and customer returns, handled customer complaints professionally and efficiently resolved issues.
  • Resolved customer complaints and answered customers' questions and provided information on procedures and policies.
  • Listened and Resolved customer complaints and maintained a high level of customer satisfaction.
  • Provided customer service by greeting and assisting customers and resolved customer complaints.
  • Utilize conflict resolution skills to resolve customer complaints while maintaining customer relationships.
  • Resolved customer complaints and/or grievances tactfully with customer satisfaction at the forefront.
  • Resolved customer complaints with the appropriate manager to ensure customer satisfaction.
  • Managed customer complaints and provided complaint resolution feedback to management committee.
  • Utilized excellent problem solving and communication skills while resolving customer complaints.
  • Maintained relationships with regular customers and handled any customer complaints.
  • Assisted customers with locating store items Experienced with handling customer complaints
  • Answered incoming calls regarding customer complaints regarding recent purchases.
  • Ensured positive interactions with customers and minimized customer complaints.
  • Resolved customer complaints/issues by researching and partnering with production.
  • Utilized problem solving skills to handle customer complaints effectively.
  • Handled customer complaints and issued credits/refunds per management request.
  • Resolved customer complaints and questions with respect and professionalism.

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12. Inventory Control

high Demand
Here's how Inventory Control is used in Sales Associate And Customer Service jobs:
  • Inventory control/Customer sales/Customer conflict resolutions.
  • Organized stock in all departments; inventory control of greeting card merchandise, symbolized invitations, baby announcements and personalized stationery.
  • Managed shipping and receiving activities as department head; supervised inventory control, forklift operations night crew stocking and facility maintenance.
  • Reconciled cash drawers while maintaining proper audit trail and adhered to inventory control procedures and security polices.
  • Demonstrated knowledge and executed duties related to the organizations daily operations, inventory control, and deposit reconciliation
  • Helped with merchandise receiving process to ensure accurate receipt of invoiced items and log-in inventory controls.
  • Operated and balanced a computerized, inventory control cash register to ensure accurate accounting records.
  • Performed duties involved with responding to customer inquiries, inventory control and associated clerical work.
  • Preform cashier transactions Maintained inventory control on shelf stock Managed customer service complaints and praises
  • Developed an inventory control system that was integrated into select client's requirements.
  • Provided full clerical and administrative assistance to my immediate manager for inventory control.
  • Facilitated purchasing functions, price negotiations, inventory control procedures and stock transfers.
  • Learned store inventory control procedures and placed inventory orders and merchandised deliveries.
  • Provided excellent customer service, performed inventory control, and restocked materials.
  • Maintain accurate inventory control; investigate variances and discrepancies for correction.
  • Coordinated monthly purchasing requirements for inventory control as directed by Mercedes-Benz.
  • Maintained inventory control levels in areas of product replenishment and re-stock.
  • Inventory Control/Warehouse Coordinator Responsible for receiving and coding incoming merchandise.
  • Inventory Control to include unpacking merchandise, Maintain displayed inventory.
  • Contacted affiliated stores to order merchandise and conducted inventory control.

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13. Customer Relations

high Demand
Here's how Customer Relations is used in Sales Associate And Customer Service jobs:
  • Listened attentively to customer concerns, demonstrated empathy and found solutions to resolve problems while maintaining good customer relations and productivity.
  • Utilized appropriate techniques to encourage an astounding customer relationship to enhance the buying experience while attended general cashier and waitress services.
  • Build strong customer relationships, loyalty and retention through exceptional customer service, awareness and understanding of active product promotions.
  • Established excellent customer relationships with local employers and job seekers alike which increased the number of clients satisfactorily served.
  • Cultivated strong customer relations and consistently improved customer satisfaction by identifying specific needs and creating solutions for them.
  • Achieved Salesperson of the quarter *Promoted multiple times for exemplary performance *Trained new sales reps *Built positive customer relationships
  • Demonstrated commitment to building long-lasting customer relationships by providing excellent customer service and actively listening to customer concerns.
  • Facilitate Service Engineer and customer relationships as well as discuss possible sales territory with individual manufacturers.
  • Assisted with billing and general account services to business and individual customers to build customer relationships.
  • Participate in focus groups; providing feedback on improving internal customer relations and external customer satisfaction.
  • Handled customer relations, Assisted in Vendors/Merchandise audits, Overseen inventory relating to the frozen food department
  • Addressed unsatisfied customers and used deescalating strategies to correct issues and maintain positive customer relationships.
  • Make regular sales calls to designated accounts to cultivate customer relationships and to maintain customer satisfaction
  • Provided seamless delivery of the service experience while recognizing ways to build positive customer relationships.
  • Create repeat business through excellent service, honest communication, and developing lasting customer relationships.
  • Maintained customer relationships by responding to inquiries and selling and servicing new and existing customers.
  • Enhance customer relationships by implementing consultative sales strategies which encourage collaboration and increase retention rates.
  • Responded to and resolved customers inquire within 24 hour period-Build and maintained customer relationship.
  • Utilized appropriate techniques to encourage an astounding customer relationship to enhance the buying experience.
  • Increased the company's productivity by reducing churn through excellent management of customer relationships.

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14. POS

high Demand
Here's how POS is used in Sales Associate And Customer Service jobs:
  • Partnered with sales and marketing to provide end-to-end engineering solutions for customers' telecommunications needs from initial proposal through post-sales support.
  • Possess excellent sales and customer service skills Detail oriented with good organizational skills Possess strong communication skill.
  • Excel within a service-oriented company and position, demonstrating a talent for communicating effectively with all guests.
  • Advanced to increasingly responsible positions, culminating in management role with oversight for a full-service sales department.
  • Implemented a recycling program that has reduced our refuse disposal costs while having a positive impact environmentally.
  • Draft or critically review documents embodying compliance policy and program proposals and decisions on Tobacco products.
  • Provide vendor costs and pricing analysis for large proposals/offers to upper management for margin approval.
  • Conduct all communications with customers and coworkers with professionalism and an upbeat positive attitude.
  • Progressed through increasingly responsible positions, advancing from non-management to a supervisory position.
  • Maximize sales through excellent customer service and provide positive shopping experiences for customers.
  • Maintain composer and efficiently process transactions within busy, fast paced retail environments.
  • Provided a positive and highly energetic atmosphere for internal and external customers.
  • Developed positive relationships with my associates as well as with returning customers.
  • Achieve positive results while balancing client emotions and difficult counter-agent negotiations.
  • Provided positive shopping experience for customers through effective execution of selling.
  • Received positive feedback for excellent communication with customers and coworkers.
  • Provided excellent customer service with a positive and friendly demeanor.
  • Guaranteed positive customer experiences and successfully resolved customer concerns.
  • Researched and customized service proposals for approaching clients.
  • Maintained a positive attitude and enjoyed helping individuals.

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15. Customer Questions

average Demand
Here's how Customer Questions is used in Sales Associate And Customer Service jobs:
  • Communicated and responded effectively to Customer questions, located merchandise, and provided requested assistance on department merchandise.
  • Responded to customer questions and concerns, and alleviated delicate situations with professionalism and sensitivity.
  • Displayed excellent customer service by providing information, resolving problems and answering customer questions.
  • Answered customer questions and responded utilizing merchandise and store knowledge to ensure customer satisfaction.
  • Provided customer service for online retailer by answering customer questions, analysis and resolution.
  • Utilized various computer programs simultaneously to find information and answer customer questions.
  • Utilize available resources to help representatives complete orders and answer customer questions.
  • Answer customer questions about merchandise and advising customers of merchandise selections.
  • Resolve customer complaints and answer customer questions regarding inventory products.
  • Attended to customer questions/complaints and immediately facilitated a satisfactory resolution.
  • Provided quality customer service by handling customer questions and complaints.
  • Reviewed accounts, answered customer questions dealing with banking and investments
  • Received phone communications and answered customer questions by telephone.
  • Answered customer questions about any fitness related question.
  • Answered customer questions, investigated and corrected errors.
  • Answer customer questions on product availability and pricing.
  • Responded to customer questions regarding wireless products.
  • Researched and resolved customer questions about orders.
  • Reviewed bills and answered related customer questions.
  • Assisted customers with purchases, answered customer questions

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16. Technical Support

average Demand
Here's how Technical Support is used in Sales Associate And Customer Service jobs:
  • Trained for safety division to handle all municipal/military firefighter's order placement, quotation needs, technical support, product availability.
  • Facilitate seamless technical support processes by effectively troubleshooting operating systems, hardware/software, general accounting, and compliance-related issues.
  • Partnered with technical support, programming, and outside technicians for telecommunications solutions.
  • Supervised a team responsible for technical support of satellite receivers and related equipment.
  • Specialized in underground utility waterworks and provided technical support for all sales representatives.
  • Corresponded with customers regarding purchasing, technical support & general questions.
  • Provided technical support to management and customers in tools applications.
  • Advised customers regarding technology, technical support and furniture needs.
  • Support outside sales representatives and customers with technical support.
  • Assisted customer with technical support and/or questions regarding device functions
  • Provided technical support and product expertise to customers.
  • Provided technical support to customers having issues with service
  • Communicate skills utilized by contact with technical support.
  • Included Technical Support for ATT Business communications.
  • Provide technical support and any necessary information.
  • Provided customer-focused solutions and technical support.
  • Answered customers technical support questions.
  • Prepare quotes and process orders and create technical support solutions for customers who have imaging rooms down due to faulty parts.
  • Team Leader, store management, customer service, wireless assistance, and technical support to a broad range of customers.
  • Provided technical support to AT&T customers, backing up contacts, applications and emails on their cellular phones.

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17. Customer Accounts

average Demand
Here's how Customer Accounts is used in Sales Associate And Customer Service jobs:
  • Access existing customer accounts to determine cost effective packages and promotions available & offer upgrades/downgrades of services where applicable.
  • Completed installation, disconnect, transfer and seasonal downgrade orders and update customer accounts utilizing customer record database.
  • Handled cellular client requests, maintained customer accounts, accounts payable/receivable and other general office procedures.
  • Provided accurate information regarding customer accounts, products also while maintaining a minimum sales quota.
  • Managed current customer accounts, providing maximum customer service working 42 days consecutively.
  • Created new customer accounts and updated existing customer information utilizing MS Office.
  • Maintained customer accounts with pricing and products specifications unique to each customer.
  • Solicited new customer accounts overseas; especially in the Latin American market
  • Performed general maintenance on customer accounts utilizing an internal computer system.
  • Retail Sales Associate *Manage customer accounts *Sales *Customer Service *Troubleshooting system issues
  • Make financial decision to protect/collect revenues and adjusted customer accounts.
  • Assumed accountability for the retention and management of customer accounts.
  • Developed and maintained customer accounts for residential phone service.
  • Managed all administrative and financial aspects of customer accounts.
  • Processed payments and issued necessary credits on customer accounts.
  • Managed customer accounts and increased account base within territory.
  • Process credit applications to establish new customer accounts.
  • Process credits to financial institutions and customer accounts.
  • Monitored customer accounts for consistency and company accuracy.
  • Review customer accounts to identify sales opportunities.

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18. Greeting Customers

average Demand
Here's how Greeting Customers is used in Sales Associate And Customer Service jobs:
  • Provided elevated customer experience by greeting customers as they entered banking center, answered questions and cross-sold products as appropriate.
  • Attended customers in retail environment by greeting customers and fostered a friendly atmosphere.
  • Delivered exceptional service by greeting customers, assembling orders and receiving payments.
  • Executed daily operations of greeting customers and determining their needs.
  • Provided customer service by greeting customers and providing help at all times to assist with their questions, problems and complaints.
  • Achieved the handling of cash, credit processing, and greeting customers via walk-ins, mail, and telephone.
  • Performed customer service tasks including greeting customers, preparing merchandise for purchase, and providing help desk support.
  • Worked the front desk greeting customers and answering incoming calls to provide information and to place advertising orders.
  • Worked in the Paint Department responsible for greeting customers and managing the upkeep and appearance of the store.
  • Take responsibility for greeting customers, locating products, price-checking items, and organizing store shelves and displays.
  • Worked as a team member greeting customers, performing cashier duties including product sales and maintaining store cleanliness.
  • Provided customer service while helping customers, answering phone calls, and greeting customers as they arrived.
  • Include greeting customers, stocking shelves, organizing displays, taking inventory, and assisting in sales.
  • Created and upgraded accounts, placing orders, greeting customers, suggesting solutions and selling products.
  • Provide excellent customer service by greeting customers, offering assistance with purchases, returns and exchanges.
  • Maintain an overall energetic attitude, greeting customers, always providing customers with clothing and accessories.
  • Assisted the store in achieving monthly sales goals by greeting customers entering and exiting store.
  • Work in the front as front end associate greeting customers and providing exceptional customer service.
  • Worked at city desk greeting customers, picking orders, monitoring and stocking showroom floor.
  • Job duties- Cashier, Customer Service, Watching over sales floor, Greeting Customers.

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19. Special Orders

average Demand
Here's how Special Orders is used in Sales Associate And Customer Service jobs:
  • Resolved customer issues with merchandise or special orders to assure overall customer satisfaction.
  • Coordinated special orders with the warehouse to ensure customer satisfaction.
  • Facilitated special orders and inter-store transfers of requested items.
  • Coordinate customer special orders and appointments with fellow associates.
  • Handled and processed confidential customer information for special orders.
  • Assist customers with purchases, and complaints, special orders, or anything other request done by phone or in person.
  • Maintained inventory, cared for inside and outside plants, set up seasonal displays, designed potted plants and special orders.
  • Alphabetized comics, graphic novels and games; Open and closing cleaning duties, dusting; Organizing files and special orders.
  • Cashier, providing Customer Service, Baby Registry Consultant, Registrant Data Entry, creating and processing GFS/Special Orders, etc.
  • Provide support to the TM's regarding Off Day Deliveries, dock drops, sample requests and entering special orders.
  • Provide superior service by assisting customers in selection, demonstration, and purchasing of products including special orders and installations.
  • Assisted contractors and retail customers with stock products, special orders, installed products and provide customer service in team-oriented environment
  • Provided a positive guest experience by going the extra mile; gift wrapping merchandise and placing special orders for product.
  • Placed special orders and called other stores to find desired items if none were in stock at current location.
  • Worked with vendors as to availability, buy-backs, pricing, return of damaged products, and special orders.
  • Record special orders, over the phone and in person: verify details regarding total payment and pickup time.
  • Place special orders or call other stores to find desired items for the convenience and happiness of the customer.
  • RETAIL SALES/CUSTOMER SERVICE Assisted customers with sales, product selection, special orders and other customer service related duties.
  • Assisted customers in finding out-of-stock items, and placed special orders and called other stores to find desired items.
  • Maintained relationships with vendors and manufacturers to facilitate special orders, tracking, fulfillment, and resolving issues.

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20. People

average Demand
Here's how People is used in Sales Associate And Customer Service jobs:
  • Job responsibilities during busy seasons included supervising and training approximately fifteen people in customer services/sales procedures.
  • Maintained professional relationship with all sales people
  • Educated many people about residential solar.
  • Understand the buying process, people, and tools to generate effective sales campaigns and report on metrics including win/loss analysis.
  • Help them pay for some repair Accomplishments Great teamwork confidence in the phone Skills Used People skills typing, prompt, friendly
  • Figured prices, and quoted customers, worked closely with outside salespeople, Entered orders, & quotes into the computer.
  • Initiated and implemented a streamlined new customer set-up process, including credit applications and working with ten outside sales people.
  • Retail Customer Service: Meeting sales goal, selling to customer needs by using people skills and knowledge of products.
  • Accept incoming calls and follow script platform and try to get people to attend conference about eliminating their timeshare.
  • Greet people, make them feel welcomed, answer any questions they have, be friendly, be helpful.
  • Filled the boxes with doughnuts for each call in order or for the people coming in to get doughnuts.
  • Concentrate on identifying and meeting people's needs rather than just getting them to buy your products and services.
  • Job was fast paced, required an immense amount of teamwork to satisfy a very large group of people.
  • Utilized my sales skills and ability to work with people to sell cars on consignment in this family-run business.
  • Interacted with people on a daily bases, and made sure customers are comfortable and being assisted when needed.
  • Contributed to success of 3 out of 4 sales people on team achieving Top 5 positions nationally in 2004.
  • Deal with different types of people, which teaches how to treat them and always have them be happy.
  • Worked during my senior year at OSU with a team of people to assist customers with customer service.
  • Enjoyed helping people and made sure to make follow up calls and establishing a professional friendship with customers.
  • Expanded account base by networking with prospective customers, fellow salespeople, and members of industry related associations.

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21. Customer Orders

average Demand
Here's how Customer Orders is used in Sales Associate And Customer Service jobs:
  • Communicated with other internal departments to forecast any manufacturing issues that could result in extended lead times on customer orders.
  • Coordinate Delivery Logistics, Order Fulfillment, Inventory Levels and Delivery Schedules for customer orders.
  • Prepared Purchase orders for customer orders and contacted suppliers for product availability and shipping.
  • Operated streamlined software system that organized the correct and punctual delivery of customer orders.
  • Worked closely with staff members placing customer orders with accuracy and satisfactory results.
  • Evaluated/maintained customer orders; Interfaced with materials to support customer JIT requirements.
  • Processed and inputted all customer orders and checks computer for product availability.
  • Correct utilized electronic ordering system to proceed and enter customer orders.
  • Filled customer orders, ordered material, received product, controlled inventory
  • Processed customer orders, delivery information, expedited deliveries when necessary.
  • Processed customer orders and quotation requests with focus on accuracy.
  • Communicated with coworkers to ensure timely delivery of customer orders.
  • Processed customer orders; provided cashier and merchandising services.
  • Enter customer orders into system accurately and completely.
  • Submitted quotations to customers and processed customer orders.
  • Received customer orders and accommodated personal preferences.
  • Expedited numerous business-to-business purchase and customer orders.
  • Processed telephone and on-line customer orders.
  • Handled customer orders and shipping information.
  • Generated and distributed commercial customer orders.

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22. Stock Shelves

average Demand
Here's how Stock Shelves is used in Sales Associate And Customer Service jobs:
  • Provided customer service- Assist customers with sales- Organize displays- Stock shelves- Operate cash register
  • Restock Shelves with newly received inventory during store operational hours.
  • Stock shelves in accordance to the policies and make sure that any out of stock product is informed to the supervisor.
  • Stock shelves with inventory, fold items *Cashier *Replenish inventory after games *Run reports and reconcile cash drawer after games *Key holder
  • Operate cash register once a sale has been made, expected to manage inventory, order stock and even stock shelves.
  • Assist customers in selecting items for purchase; load vehicles; restock shelves and merchandise; rotate stock; forklift operations.
  • Cashier, stock shelves, put new sales stickers up weekly, assist customers with finding what they need, miscellaneous duties
  • Fold clothes, work register, assist customers with questions or product help, fitting rooms, and stock shelves
  • Run cash register, answer phones, stock shelves with product unloaded from truck, and from overstock.
  • Be able to lift 50 lbs or more and restock shelves as well tagging items with correct pricing.
  • Cashier, customer service, handling money, maintain work area, stock shelves, greet customers.
  • Assist customers with their home improvement needs, stock shelves, and assist co-workers with their tasks.
  • Assist customers, stock shelves, worked cash register, ground maintenance, oil changes, part delivery
  • Provide excellent guest service and sales, all aspects of inventory, stock shelves, and miscellaneous.
  • Worked with management to prepare bank deposits, close the store after hours, and restock shelves.
  • Stock shelves, counters or tables with merchandise; keeps merchandise orderly and neat in appearance.
  • Stock shelves, maintain the sales floor, and assists store patrons with exceptional customer service.
  • Greet customers and use register, stock shelves, design and stock displays, customer service.
  • Cashier out guest, fast speedy check out service the customer clean store stock shelves with merchandise
  • Expected to manage inventory, operate cash register, price products, update and stock shelves.

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23. Retail Store

average Demand
Here's how Retail Store is used in Sales Associate And Customer Service jobs:
  • Developed customer relationships and sold college team merchandise in a retail store environment.
  • Play integral part of day-to-day retail store operations including overall sales performance.
  • Job Description: Delivered lumber to customers/yard work/retail store customer service
  • Curated customized user experiences at pop-up retail store.
  • Managed retail store including purchasing and managing inventory.
  • Worked independently in a retail storefront.
  • Position in family-owned retail store.
  • Worked in the retail store selling camera equipment, as well as in phone sales and customer service in the office.
  • Opened and closed retail store, and produced daily configuration report of wages, revenue, and other KPI's.
  • Communicate these advantages to consumers and place an order on their behalf at a designated location inside the retail store.
  • Ensured maintenance of store appearance, back room, restrooms and individual work area according to the retail store standards.
  • Worked in the retail store on Jacob s Pillow s campus during the summer dance festival of 2012 and 2013.
  • Worked in a fast paced, deadline driven, high volume retail store and not comprising on customer service.
  • Helped Customers with general questions and concerns about merchandise in a retail store, while providing excellent customer service.
  • Collaborated with retail stores (gourmet, grocery, cheese & country) to help promote new products.
  • Retrieve items from behind the counter for customer purchase, ensure that a retail store remains stocked.
  • Second opportunity (also 1998-2000) to manage Austin's premier independent wine & spirits retail store.
  • Brand Ambassador in retail store, responsible for in store promotions, activities and Fashion Shows.
  • Managed the retail store for eight months while the retail manager was out on maternity leave.
  • Provided customer service and merchandising support for the office supplies and office machine retail store areas.

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24. High Volume

average Demand
Here's how High Volume is used in Sales Associate And Customer Service jobs:
  • Generated additional revenue by building successful relationships with high volume clientele, thereby significantly increasing sale of its products.
  • Handled high volume sales while remaining enthusiastic and cooperative while interacting with a diverse customer population.
  • Managed a sales portfolio to maintain high volume customer relationships and prospected new relationships & opportunities.
  • Provided positive customer experience to large national customer inbound High Volume Call Center.
  • Provided customer service assistance placing and scripting advertisements in a high volume environment.
  • Provided outstanding customer service in a high volume environment to maximize purchases.
  • Performed high volume data entry for all documentation and correspondence.
  • Handled high volume incoming calls for customers interested in service
  • Maintained Vendor Managed Inventory for high volume customers.
  • Managed the needs/requirements of high volume/high end customers.
  • Provide operational support for high volume insurance agency.
  • Manage high volume workloads adequately.
  • Performed in depth sales analysis on key, high volume accounts to correct margins and increase profitability by over 10%.
  • Used excellent customer service abilities and the capability to proficiently work with guests in a high volume, fast paced environment.
  • Handled high volume inbound customer service and sales calls, placed orders, handled delivery and service issues, data entry.
  • Deal with difficult situations and taking payments, training new employees, Dispatching driver to new locations, high volume office.
  • Received and serviced telephone calls from customers regarding high volume of purchase orders for the manufacturing and distribution of plastic parts.
  • Fit customers for footwear, x-country skis, kayaks & paddles, high volume packs, and rock climbing harnesses.
  • Supervised 5 people, answered high volume of telephone calls from customers regarding payments, returns and charges to accounts.
  • Managed high volume work load in a fast paced, time critical environment that required attention to detail and accuracy.

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25. Loss Prevention

average Demand
Here's how Loss Prevention is used in Sales Associate And Customer Service jobs:
  • Participated store wide, loss prevention awareness participated cash register error notice program and assisted in monthly employee newsletter.
  • Worked collaboratively with Loss Prevention Department by alerting them of suspected thefts.
  • Followed company loss prevention and safety procedures and adhered to uniform policy.
  • Performed maintenance and organization of store while actively monitoring for loss prevention.
  • Protected company assets through effective inventory control and Loss Prevention practices.
  • Placed and arranged merchandise and adhered to loss prevention procedures
  • Observed and monitored for loss prevention and unusual activity.
  • Recognized and responded appropriately to Loss Prevention cues.
  • Promote established safety and loss prevention procedures.
  • Report any suspicious activity to loss prevention.
  • Restocked merchandise and controlled loss prevention.
  • Maintained internal loss prevention programs.
  • Maintained awareness of loss prevention.
  • Minimized loss prevention issues, encouraging a high performing team to achieve and exceed daily, weekly and monthly sales goals.
  • Managed employees, merchandising, handled customer returns, payment on accounts, customer selections and purchases, and loss prevention.
  • Participated in ongoing training and development on various subjects including customer service, loss prevention, art supplies and framing.
  • Train new hires, and work closely with management and loss prevention to keep schedules and inventory up to date.
  • Assist with training loss prevention staff, retail managers, or store employees on loss control and prevention measures.
  • Worked with loss prevention, sales managers and sales associates to ensure security of department areas and asset protection.
  • Assisted in customer service operations, loss prevention, sales activities, store audits, and replenishment of merchandise.

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26. Customers Needs

average Demand
Here's how Customers Needs is used in Sales Associate And Customer Service jobs:
  • Maintained active inventory levels and collaborated with physical inventories Assisted with customers needs questions and concerns through product knowledge.
  • Identified customers needs.-Provided customers with information about the items they were interested in.
  • Prompt and professional customer service by identifying the customers needs/lifestyles settings.
  • Communicate and coordinate established customers needs per service requests.
  • Provided exceptional customer service by responding to customers needs.
  • Facilitated customers needs based on business and location.
  • Listened to customers needs and provided immediate assistance.
  • Recognize customers needs and overcome objections.
  • Communicate and understand customers needs.
  • Help customers find the types of fabric and supplies they are looking for then measure and cut fabric to customers needs.
  • Served as a customer service specialist making sure to check out and handled returns to the exacts of the customers needs.
  • Help Customers select products based on the customers needs, and to explain how specific products can meet their needs.
  • Satisfy the customers needs with prompt and helpful services including glass and screen repair, retail, and rental equipment.
  • Greet customers positively, while ensuring customers needs are met and they leave feeling satisfied for what they shopped for.
  • Executed quick response to customers needs regarding problem issues, such as wrong shipments, billing issues, technical questions.
  • Serviced customers needs by responding to all requests, taking orders, and arranging shipping to streamline product prep time.
  • Provided support to the sales team, ensuring all sales were made and all customers needs were met.
  • Interact with product teams and other functions to guarantee end-to-end implementation of orders according to the customers needs.
  • Evaluated customers needs and recommended products and services to meet their requirement and communicate to right department.
  • Recommended, Selected and helped locate and obtain out of stock product based on the customers needs.

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27. Outbound Calls

average Demand
Here's how Outbound Calls is used in Sales Associate And Customer Service jobs:
  • Developed new business through outbound calls and coordinating local presentations.
  • Processed Customer Information Handled Outbound Calls Responded to Customers Inquires
  • Processed approximately 200-250 inbound/outbound calls per day.
  • Make inbound/outbound calls and provided immediate assistance.
  • Handled inbound and outbound calls for steel companies to provide pricing, handle orders and bids and give mold base quotes.
  • Assisted with inbound and outbound calls, process improvement, support work, knowledge base improvement suggestions, and peer coaching.
  • Receive calls from and make outbound calls to clients inquiring about accounting products and services; including payroll and merchant services.
  • Handled inbound and outbound calls, also took care of customer complaints and inquiries of bill payments through the computer system.
  • Handled up to 150 inbound & outbound calls per day offering excellent customer service when activating new member credit cards.
  • Performed outbound calls to those contacting for more information or those in need of more direction on purchases or returns/exchanges.
  • Answered phones, screened calls, made outbound calls and took messages; scanned/faxed paperwork and made copies as needed.
  • Provide new and existing customers with quotes on inbound or outbound calls while providing great customer service that created retention.
  • Collaborated with current clients to prepare efficient product marketing and drive sales * Made up to 80 outbound calls a day
  • Contacted customers via outbound calls asking them to subscribe to our newspaper, averaged about 50 calls per day.
  • Interfaced with customers via inbound or outbound calls for the purpose of resolving routine problems with products or services.
  • Handled heavy inbound and outbound calls, heavy sales, cold calling, customer service, tech support.
  • Received inbound calls and performed outbound calls to speak with customers with new mortgage inquires and refinancing options.
  • Inform outbound calls to Tech Data customers, informing customers of currents promotions that Tech Data is offering.
  • Offered sales through direct marketing, sales promotions and assisting customers with purchases by inbound and outbound calls.
  • Provided customer service via emails, live chats, automated dial for both inbound and outbound calls.

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28. Potential Customers

average Demand
Here's how Potential Customers is used in Sales Associate And Customer Service jobs:
  • Licensed Sales Producer/Operations Manager - Provide excellent customer service to potential customers, as well as existing.
  • Communicated effectively with existing and potential customers to assist in customizing offers, products and services.
  • Explained and demonstrated car features, conducted test-drives with potential customers while providing excellent customer service.
  • Generated additional company revenue by contacting existing and potential customers to promote services and accessories.
  • Schedule and attend personal sales meetings with potential customers from independently generated leads.
  • Greet potential customers by answering questions and suggesting information about merchandise and services.
  • Provided customer service from an experienced educator standpoint when recruiting potential customers.
  • Identified and qualified potential customers based on their business operations and needs.
  • Worked closely with potential customers, outside sales representatives and repeat customers.
  • Attended local and international trade shows in promoting product to potential customers
  • Promoted the organization's products and services by telephoning potential customers.
  • Provided outstanding customer service to current customers as well as potential customers
  • Solved problems for existing customers and answered questions for potential customers.
  • Contacted potential customers via telephone guaranteeing high level of customer service
  • Developed communication and sales skills to better reach potential customers.
  • Introduced and educated potential customers at industry trade shows.
  • Researched websites and search engines to identify potential customers.
  • Identify potential customers based on existing online marketing capabilities.
  • Demonstrated products for potential customers and answered their inquiries.
  • Communicated with potential customers to identify customer's requirements.

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29. Product Information

average Demand
Here's how Product Information is used in Sales Associate And Customer Service jobs:
  • Partner with Inventory Management and Merchandising to validate or correct sourcing requirements, product information and confirm large order quantity orders.
  • Communicated with Sales Representatives, Vendors, Inventory Personnel and Purchasers regarding medical product information, usage and pricing inquiries.
  • Maintained more than 100 accounts/distributors nationwide, communicating product information ensuring customer service and synchronizing with sale team.
  • Provide customers with product information, pricing, availability, status of orders and expediting international shipments.
  • Greet and assist Customers-Answer calls to provide product information and assist with any questions or concerns-Cash register-Organize shelves
  • Generated sales by providing product information to customers and offering these products as the opportunity became available.
  • Provided detailed account and targeted product information while adhering to productivity and quality assurance standards.
  • Corresponded and followed up with customers in various settings regarding product orders and product information.
  • Provided superior customer service by combining detailed product information and needs analysis into sales approach.
  • Coordinated product information and distribution for several field representatives and over 20 major corporate accounts.
  • Provided customers and prospects with ongoing up-to-date product information, pricing information and marketing programs.
  • Communicate effectively with coworkers about sales strategies, territory, and new product information.
  • Provided excellent customer service, assisted customers with product information and completed customers transactions.
  • Served as a company ambassador to rely promotional and product information to customers.
  • Provide clear guidance and communication to customers regarding all questions and product information.
  • Researched and identified product manufacturers and requested quotes along with product information.
  • Exceed customer expectations by providing customized product information and selling technology solutions.
  • Communicated daily with customers to provide product information, services and quotations.
  • Provided product information, and facilitated sales/administering of Voice and Data services.
  • Responded to price inquiries and product information, capabilities and compatibility.

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30. Order Entry

low Demand
Here's how Order Entry is used in Sales Associate And Customer Service jobs:
  • Implemented processes to improve productivity in customer service department and ensure accuracy with order entry and maintenance of customer purchase orders.
  • Communicated effectively and efficiently when accepting orders from regular customers, order entry and processing PO's.
  • Explored and facilitated use of pricing structure applications to increase accuracy and efficiency in order entry.
  • Performed daily monitoring, customer communication tasks and order entry for over twenty accounts.
  • Exceeded order entry accuracy and customer satisfaction metrics resulting in multiple department awards.
  • Processed customer purchase orders and order entry through final delivery.
  • Trained new customer service representatives with order entry.
  • Supported three outside sales representatives and their accounts; handled quoting, new order entry, accounting issue resolution, etc.
  • Performed traditional customer service duties-respond to product questions, service recovery, follow-up on quotes, order entry, master maintenance.
  • Utilized Prophet 21 order entry and purchasing system to create quotes, process customer orders and submit purchase orders to vendors.
  • Position overview: Provide full-cycle customer service from pricing, contracts, availability, to order entry and follow up.
  • Trade Show activities - setup and tear down, event public relations and customer service, order entry after events.
  • Started as a delivery parts driver and was soon promoted to front counter sales/customer service position with computer order entry.
  • Provided quote follow-up, client artwork assistance and order entry of job into production both in and out state facilities.
  • Handle order entry, credits, returns, emails, logistics support, package tracking and entry level technical support.
  • Designed and managed the development of a new order entry system for field sales force that facilitated Third Party Verification.
  • Order entry, answer company switchboard, Assisted North East account managers with quotes, sales, and pricing.
  • Order entry; verbal quotes; purchasing for 2 warehouses; inventory control; billing and daily sales reports.
  • Provided direct support to account managers by managing order entry, fabrication release and change order/post sale order management.
  • Provided excellent customer service functions (order entry, credit, collections, claims, and documents).

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31. Billing Questions

low Demand
Here's how Billing Questions is used in Sales Associate And Customer Service jobs:
  • Demonstrated strong communication skills in proficiently and calmly resolving customer inquiries, complaints, billing questions and payment extension/service requests.
  • Managed inbound customer calls concerning numerous requests including product orders, billing questions/issues/disputes, repair tickets, and collections inquiry.
  • Handled heavy volumes of inbound/outbound calls regarding billing questions and promotional opportunities, long distance, and internationally.
  • Updated account information, answered billing questions, and facilitated collections.
  • Answered customer billing questions including payment timetables.
  • Educated customers on products and services available to them, and effectively and accurately assisted customers with billing questions and concerns.
  • Set up new commercial accounts, sold roll-off containers and resolves problems related to billing questions, containers, pickup schedules.
  • Service areas include: answering general questions about service, account and billing questions, upgrades, troubleshooting, and escalations.
  • Resolved customer service concerns, answered billing questions, processed endorsements, and filed insurance claims within the Call Center.
  • Resolved a variety of customer inquiries such as technical and billing questions for T- Mobile customers and third party partners.
  • Answer all incoming calls, take payments, answer billing questions, scan/send and receive fax, print/send policy documents.
  • Communicated with corporate facility on behalf of customers in matters of return authorizations, billing questions, credit terms.
  • Assisted customers on the telephone and face to face with billing questions, trouble shooting, scheduling, etc.
  • Assisted new and existing customers with starting service, bill payments, billing questions, and general customer inquiries.
  • Handled inbound sales duties, including order entry processing and fulfillment, and resolved billing questions and disputes.
  • Reviewed with customer any billing questions or concerns to ensure all applicable charges and or credits are applied.
  • Handle customer inquiries, complaints, product and billing questions about their AT&T home phone service.
  • Assist customers with service related to their accounts, basic technical support, and general billing questions.
  • Assisted clients with billing questions; handled trouble shooting, processed payments and assisted with customer retention.
  • Answer customer inquiries, resolve complaints, billing questions, payments, extensions and service requests.

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32. Bank Deposits

low Demand
Here's how Bank Deposits is used in Sales Associate And Customer Service jobs:
  • Processed accounts receivables into accounting software and prepared bank deposits.
  • Conducted nightly closing procedures including bank deposits and generating reports.
  • Balanced registers and prepared bank deposits.
  • Deliver bank deposits when necessary.
  • Open and close store, run reports and utilize a MS based POS system, make bank deposits and clean store.
  • Perform opening and closing duties including; counting cash, light bookkeeping, printing reports, transfers, and bank deposits.
  • Provided backup to accounts receivable, invoiced customers, produced and mailed month- end statements, posted checks and bank deposits.
  • Completed mid-day bank deposits, cleaned, opened, and closed the store, ensuring the most welcoming environment for customers.
  • Record cash receipts and make bank deposits Accomplishments Selling Skills & Communicating, Comprehend customer's desire, Account Receivable Manage.
  • Set up / Tear down displays; Run register/computer; Bank deposits; Take inventory/stock; Cleanup; Filing /organizing.
  • Monitored transfer of bank deposits from the store to the bank and reviewed return bank deposit for accuracy.
  • Managed several pay stations for utilities, reconciled cash drawers, completed bank deposits, and maintained inventory.
  • Preformed opening and closing procedures; replenishing inventory, balancing cash drawer and receipts and making bank deposits.
  • Provided customer service, cash registers, store safe, bank deposits, paperwork and closing of store.
  • Clean store, count and run cash registers, along with receive and drop off bank deposits.
  • Reconciled register at the end of closing shift and handle processing of nightly reports including bank deposits.
  • Entrusted in handling cash transactions; reconcile cash drawers; prepare bank deposits and daily sales reports.
  • Handle cash, check, and credit card payments, and bank deposits on a daily basis.
  • Handled, and took all responsibility for all bank deposits, and counting cash drawers every weekend.
  • Opened and closed cash registers each shift, completed appropriate paperwork, and completed bank deposits.

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33. Customer Base

low Demand
Here's how Customer Base is used in Sales Associate And Customer Service jobs:
  • Assisted territory managers daily with pricing, inventory availability, and daily management of customer base for Southeast and Midwest regions.
  • Exercised consultative sales methodology to overcome objections and successfully close diversified customer base on Sears credit card options.
  • Established and maintained strong and positive relationships with new and existing customer base through close communication and interaction.
  • Led business development and marketing efforts which expanded the customer base and introduced products into specialty markets.
  • Established a predominant customer base and developed and implemented customer service and sales best practices and initiatives.
  • Generated and maintained a customer base of regular customers through special events and developing relationships.
  • Maintained excellent customer service standards in work environments serving a diverse and challenging customer base.
  • Provided excellent customer by telephone to a diverse customer base in a fast-paced environment.
  • Promoted company products and service to current customer base while providing excellent customer service.
  • Increased customer base by demonstrating excellence in customer service, resulting in recurring business.
  • Retained a regular customer base by ensuring prompt delivery of exceptional and friendly service.
  • Worked directly with National Sales Representative of Crystal Coolers on expanding customer base.
  • Communicated effectively and professionally to a large customer base current offers and promotions.
  • Developed a loyal repeat customer base including customers asking for my assistance exclusively.
  • Established new customers via telemarketing & provided customer service for existing customer base.
  • Communicate daily with assigned customer base to ensure on-time delivery of aerospace parts.
  • Provided excellent customer service; established customer base & creating future follow-ups.
  • Provided technical explanations in non-technical language on products carried to customer base.
  • Maintained excellent relationships with existing clientele and established new customer base.
  • Performed administrative functions related to servicing new and existing customer base.

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34. Positive Attitude

low Demand
Here's how Positive Attitude is used in Sales Associate And Customer Service jobs:
  • Provide excellent customer service Cashier Maintained a positive attitude Wal-Mart Sales Associate Assist customers with locating various items Cashier
  • Dedicated to improving customer satisfaction by demonstrating a positive attitude and utilizing customer service skills.
  • Required to greet every customer while maintaining high energy and positive attitude.
  • People orientated, exceptional positive attitude with customers and decisive organizational skills.
  • Listen attentively to customer needs demonstrating empathy and sustaining a positive attitude.
  • Maintained a positive attitude to make customers shopping experience more memorable.
  • Provided a consistent positive attitude every day.
  • Maintain positive attitude in stressful situations.
  • Manage front desk by balancing customers, phone, register and fellow employees with a calm and positive attitude.
  • Performed various duties such as helping customers find what they are looking for while maintaining a positive attitude.
  • Assisted in fitting room, Greeted customers with a positive attitude, stocked shelves, and marked prices.
  • Greeted all customers with a positive attitude at all times always meeting the company standards with exceptional service.
  • Accept new responsibilities/duties with a positive attitude and complete all tasks in the most efficient manner possible.
  • Fast paced environment, background in dealing with customers and keeping them happy, positive attitude.
  • Provided excellent customer service as well as answered phones at all times with a positive attitude.
  • Greet customers with positive attitude, size their feet, find perfect fit with strong communication.
  • Greet customers with positive attitude and make sure customer service is the #1 priority.
  • Greet Customers, present a positive attitude, inform customers of product features and benefits.
  • Assisted customers with positive attitude with check out, returns and layaway's.
  • Work as team leader with the tellers to promote sales and positive attitude.

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35. Stock Room

low Demand
Here's how Stock Room is used in Sales Associate And Customer Service jobs:
  • Processed incoming merchandise and kept the stock room organized while maintaining low inventory inaccuracies.
  • Assisted repairing and taking inventory and assisted with stock room organization.
  • Maintained quarterly inventory reports for stock room necessities.
  • Arranged stock room for better organization
  • Greet, assist customers with shoes and hair care products, created displays, worked in stock room, trained new employees
  • Stocked products on the floor, maintained stock room inventory, and participated in plan-o-grams to re-arrange layout of the store.
  • Complete cleaning duties as vacuuming, dusting, cleaning mirrors, fitting rooms, stock room, counters and so on.
  • Assisted customers in locating store merchandise, retrieved items from the stock room, and answered questions about store products.
  • Work as a team member, perform cashier duties, and maintain cleanliness in the stock room and production floor.
  • Replenished the floor and maintain the stock room organized while making sure that there are no discrepancies in the inventory.
  • Keep sales floor up-to-date by restocking clothing * Help customers with any questions they have * Maintain stock room and facilities
  • Put away customer items in the stock room in certain areas of which to where the item belongs.
  • Job title/Description: Cleaned and organized stock room and fitting rooms, sweep, mop, and bathroom maintenance
  • Inventory of store twice a year, stock items in stock room by color, fashion and size.
  • Receive shipment, organized and restocked the store, and organized the remaining shipment in the stock room.
  • Organized the stock room and sales floor, to establish a better flow to increase product purchasing.
  • Stocked the sales floor with merchandise, as well as keep an inventory of the stock room.
  • Assist customers with retail choices, cashier, meet and greet incoming customers and stock room assembly
  • Stock room duties: Bring new product to the sales floor once it has been processed.
  • Assisted in Front End, Fitting Room, Stock Room, Customer Service, Loading/Unloading Trucks.

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36. Current Sales

low Demand
Here's how Current Sales is used in Sales Associate And Customer Service jobs:
  • Greeted customers entering the store Described product to customers and accurately explained details of merchandise Answered questions regarding current sales and promotions
  • Recommended quality merchandise; advised customers and inquirers of current sales and promotions.
  • Resolved pricing situations encountered during interactions using current sales policies.
  • Greeted customers as they walked into the store and informed them of the current sales and deals happening on certain products.
  • Improved customer knowledge of new technology available while maintaining knowledge of current sales, promotions, and company policies.
  • Handled existing advertising clients and advised them on current sales programs that would benefit and meet their business needs.
  • Maintain knowledge of current sales and promotions, policies regarding Greet customers and ascertain what each customer s needs.
  • Answered questions regarding products, to obtain customers loyalty, while maintaining knowledge of current sales and promotions.
  • Distributed and applied information on current sales promotions, payment and exchange policies, and security procedure.
  • Answer question regarding the store and its merchandise *Maintain knowledge of current sales and promotions.
  • Answered questions regarding telephone products, while maintaining knowledge of current sales and phone promotions.
  • Answered questions about store and product, while maintaining knowledge of current sales and promotions.
  • Report current sales, monthly recurring revenue, target campaign percentages on a weekly basis.
  • Do basic sales reports with Excel Pivot table to analyze the current sales situations.
  • Certify that all merchandise changes are in line with current sales and sales patterns.
  • Fielded questions regarding billing issues, while maintaining knowledge of current sales and promotions.
  • Answered questions regarding center and products, while offering current sales and promotions.
  • Maintained knowledge of current sales and promotions, policies regarding payment and consignment.
  • Maintain knowledge of current sales and promotions, exchanges, and policies.
  • Helped drive sales by maintaining knowledge of current sales and promotions.

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37. Credit Payment

low Demand
Here's how Credit Payment is used in Sales Associate And Customer Service jobs:
  • Processed cash and credit payments rapidly and accurately, Responded to all customer inquiries thoroughly and professionally.
  • Processed cash and credit payments rapidly and accurately Provided excellent customer service
  • Answered 4-line phone, took messages, scheduled deliveries, assisted customers with debit or credit payments toward their layaway plans.
  • Totaled customer merchandise selections at check out counter, used cash register, and accepted cash and credit payments for purchases.
  • Performed various sales and register transactions including ringing purchases, processing of cash or credit payments and counting money.
  • Described use and operation of merchandise to customers and received and processed cash and credit payments for in-store purchases.
  • Handled cash, processed credit payment or financial applications, and balanced all payment receipts at end of days.
  • Process customer transactions, credit payment, open credit cards, put stock away and help straighten merchandise.
  • Open new credit accounts according to credit reporting and take credit payments on store accounts.
  • Assist customers in obtaining in store line of credit, accept and process credit payments.
  • Assist customers at point of sale with purchases, credit payments, and questions.
  • Position included utilizing a cash register and processing cash and credit payments.
  • Completed rental and returns of cars with cash or credit payment methods.
  • Get sale prices and totals, and process cash or credit payment.
  • Receive and process cash, check and charge credit payments.
  • Receive and process cash, check and charge/credit payments.
  • Processed cash and credit payment rapidly and accuracy rate.
  • Cash, credit card and store credit payments.
  • Process credit payments and resolve customer credit issues.
  • Processed and handled all cash and credit payments.

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38. Inventory Management

low Demand
Here's how Inventory Management is used in Sales Associate And Customer Service jobs:
  • Increased customer satisfaction and retention in busy department by demonstrating flexibility in performing sales, service and inventory management responsibilities.
  • Account management, seasonal orders, and reserved inventory management, Business-to-Business customer service and sales.
  • Moved to Inventory management which required ordering and maintaining inventory for three departments.
  • Facilitate inventory management and inform management of low inventory; record inventory counts.
  • Established inventory management systems to determine inventory levels and product base.
  • Assisted with office administrative responsibilities, including accounting and inventory management.
  • Provided back-up assistance at the register and assisted with inventory management.
  • Used computer data base program for inventory management and invoicing.
  • Lead inventory management process to ensure proper distribution of product.
  • Contributed to inventory management, purchasing and receiving functions.
  • Assist with inventory management through restocking and product rotation.
  • Inventory Management - received and stocked new inventory/merchandise.
  • Inventory management & control including checking-in incoming merchandise.
  • Inventory Management and Inbound Shipment Supervision within Warehouse.
  • Performed inventory management control using computer devices.
  • Assisted with inventory management and receiving.
  • Inventory management./Price control management/Breakdown of bills.
  • Created Spreadsheets to improve inventory management.
  • Support Account Receivables in Inventory Management.
  • Entered orders into inventory management system.

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39. Customer Information

low Demand
Here's how Customer Information is used in Sales Associate And Customer Service jobs:
  • Ensured frequent, positive interaction with customers by maintaining customer information database, website content and customer correspondence.
  • Used computer network to track all customer information to ensure a timely resolution and customer satisfaction.
  • Gathered and identified all customer information, defused volatile customer situations calmly and courteously.up sell the customer
  • Worked customer information for standardization of database to help maximize company utilization and ensure proper discounts.
  • Recommended potential products or services to management by collecting customer information and analyzed customer needs.
  • Verified customer information to ensure that information, requirements, and date/time are accurate.
  • Utilized the proprietary software for enter customer information into a computerized database.
  • Accessed company database to correctly and accurately input customer information into system.
  • Coordinated relevant customer information and entered it into the M-TRACKS membership database.
  • Trusted with confidential customer information for credit checks and order completion.
  • Process donations via use of computer update and verify customer information.
  • Processed orders and maintained/updated customer information in the company's database.
  • Worked with a telemarketing program in updating customer information and documentation.
  • Verified that customer information is correct and updated before submitting order.
  • Receive phone orders; verify/update customer information, and recipient information.
  • Forwarded customer information for prospected customer works to woodworking shop.
  • Established, updated and retrieved customer information via company database.
  • Contributed to establishing a new database with current customer information.
  • Processed and protecting customer information, accessed safe when requested.
  • Answered telephone calls in timely manner, verified customer information.

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40. Customer Calls

low Demand
Here's how Customer Calls is used in Sales Associate And Customer Service jobs:
  • Answered customer calls and assisted with problems/complaints* Sold cricket phones and accessories to customers while providing excellent service
  • Managed team of approximately 15 Customer service representatives taking customer calls in general customer queues.
  • Answered customer calls and communicated effectively in order to product and service information.
  • Provide customer assistance Answer customer calls Solve customer complaints Sort files Schedule appointments
  • Handled customer calls/emails regarding new orders and questions pertaining to existing orders.
  • Assist handling irate customer calls, documenting resolutions for senior management.
  • Provided professional and efficient handling of incoming customer calls.
  • Gathered information, researches/resolves inquiries and logs customer calls.
  • Handle incoming customer calls while maintaining personnel/departmental targeted metrics.
  • Provide assistance and/or intervention with escalated customer calls.
  • Checked voice messages/returned customer calls.
  • Received several complimentary customer calls.
  • Received and resolved all customer calls varying from account set up and customization to bill disputes and minor level technical support.
  • Responded to incoming customer calls and emails, provided exceptional customer service, and resolved sales or service complaints as necessary.
  • Take incoming customer calls, analyze, and decide the best action for customer needs in a quick and professional manner.
  • Service inbound customer calls and assist them with ordering new service, transferring existing service and scheduling calls for repair.
  • Provided excellent customer service, greeted customers, customers with their needs, redirecting customer calls and assisted with sales.
  • Managed inbound customer calls, asked probing questions to uncover potential sales, also resolved customer service and billing issues.
  • Received customer calls regarding past due or delinquent accounts; assisted customers with their bills while providing exemplary service.
  • Handled incoming customer calls, answering their questions and responding to their needs in a friendly, informative manner.

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41. Sales Prices

low Demand
Here's how Sales Prices is used in Sales Associate And Customer Service jobs:
  • Showed and sold used vehicles-Prepared car purchase package-Negotiated car sales prices-Delivered purchased vehicles to buyers-Provided buyers with excellent customer service
  • Utilized the Point of Sale system to compute sales prices, total purchases and receive and process cash or credit payments.
  • Computed accurate sales prices for purchase transactions, prepared and sold a broad range of merchandise to individuals and corporate accounts.
  • Greet Customers, complete sales prices, receive and process cash/credit payments, exchange merchandise for customers and process returns.
  • Utilized cash register to compute sales prices, total purchases and complete transactions with cash or credit card payments.
  • Calculated sales prices at the end of the service and received and processed cash or credit card payments.
  • Skilled in using scanners to locate sales prices and attaching new sale prices tags before organizing fixtures.
  • Computed sales prices, totaled purchases and received and processed cash or credit payment.
  • Computed sales prices, total purchases, and received/processed cash/credit payment.
  • Maintained sales prices and stocked new merchandising inventory as it arrived.
  • Computed sales prices, totaled purchases and received.
  • Computed accurate sales prices for purchase transactions.Resolved product issues and shared benefits of new technology.
  • Computed accurate sales prices for purchase transactions.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Computed sales prices, finalized purchases, received cash and processed credit card payments for customers consistently.
  • computed accurate sales prices for purchase transactions, Excelled in exceeding daily credit card application goals.
  • Computed sales prices, total purchases and processed payments.Demonstrated use and care of merchandise.
  • Assisted customers with buying decisions when required Tagged items for price and expiry date Computed accurate sales prices for purchase transactions.
  • Computed accurate sales prices for purchase transactions.Worked as a team member performing cashier duties, product assistance and cleaning.
  • Computed accurate sales prices for purchase transactions Provided an elevated customer experience to generate a loyal client le.

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42. Online Orders

low Demand
Here's how Online Orders is used in Sales Associate And Customer Service jobs:
  • Helped coordinate online sales by fulfilling online orders and communicating with customers.
  • Monitored and executed online orders for customers.
  • Operated register and completed online orders.
  • Assisted customers with merchandise, performed online orders, replenished the sales floor, merchandised new product and performed cashier duties.
  • Help customers on the phone, help complete online orders and to ensure quality service is experienced by every customer.
  • Operated registers, placed online orders, entering returns, experience with accepting cash, credit/debit cards, and checks.
  • Published products on online and fielded customer service calls to help with concerns and questions on their online orders.
  • Schedule service appointments, processed store pickups, completed online orders and dealing with entire range of customer issues.
  • Assist customers with general technology issues and purchases, wireless sales, online orders, and perform operational tasks.
  • Answered phones and assisted customers with their online orders, and processed store transfers of products and sales.
  • Process online orders, in-store purchases, and collect payment while providing a high level of customer service.
  • Cash checks and redeem coupons -Searched store, packed goods, and sent online orders to customers.
  • Answer phones and use computer to help customer pick up online orders and locate online orders.
  • Used POS system to process returns, place online orders, and ring out my clients.
  • Assisted customers directly with checkout, returns, online orders, and general questions or concerns.
  • Maintained a clean work environment, and checked status of repairs and incoming online orders.
  • Answered phone calls, processed online orders, customer service, aided with online security.
  • Speed when locating online orders that had arrived, and delivering them to the customer.
  • Pull online orders and help in store customers to load heavy items in their vehicle.
  • Place online orders via over the phone or computer Monogramming on towels and tote bags.

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43. Customer Interactions

low Demand
Here's how Customer Interactions is used in Sales Associate And Customer Service jobs:
  • Identified opportunities to assist CenturyLink customers with correct products and services during customer interactions.
  • Conduct Monthly monitor of customer interactions between front counter staff and external customers.
  • Document all customer interactions to maintain compliance with organization's quality assurance initiatives.
  • Maintained friendly and professional customer interactions when working with builders and homeowners.
  • Communicate and coordinate with internal departments and follow up on customer interactions.
  • Awarded by management for favorable customer interactions and productive and supportive approaches.
  • Demonstrated tremendous sales abilities and great communication skills during customer interactions.
  • Maintained friendly and professional customer interactions in-store and via telephone.
  • Maintain an energetic and positive attitude with all customer interactions.
  • Process monetary transactions, while providing courteous customer interactions.
  • Provide remarkable customer service through all customer interactions.
  • Keep records of customer interactions/transactions, record inquiries/complaints.
  • Promoted knowledge of multiple languages for customer interactions.
  • Evaluate employee performance and consistently assess customer interactions.
  • Recorded customer interactions and processed customer accounts.
  • Maintained records of customer interactions or transactions.
  • Handle and resolve customer complaints, record details of actions taken, follow up, and keep records of customer interactions.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, comments as well as actions taken.
  • Trained staff on how to improve the call center's operations, improve customer interactions and assisted improving the training process.
  • Facilitate a variety of transactions and customer interactions, including returns, exchanges, defective products and repair questions.

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44. Purchase Orders

low Demand
Here's how Purchase Orders is used in Sales Associate And Customer Service jobs:
  • Process purchase orders/Client complaint resolution/Quality control/fork lifting
  • Managed merchandise inventory preparing purchase orders and receiving in-coming orders as well as restocking using a forklift.
  • Performed customer service duties including inputting purchase orders and inventory data into accounting and inventory software databases.
  • Reviewed purchase orders for accuracy and completeness including contacting customers via email and phone for corrections.
  • Reviewed incoming client purchase orders against in-process workloads and materials inventory determining completion dates of orders.
  • Provided accurate and timely processing of international, national and industrial purchase orders.
  • Oversee all inventory/shipping and receiving Generate purchase orders and provide quotes for contractors
  • Provided accurate information on incoming order statuses and shipped purchase orders.
  • Collaborated with domestic clientele and international distributors to form purchase orders
  • Generate purchase orders, maintain invoices to determined inventory.
  • Assisted manager in placing purchase orders and managing inventory.
  • Entered information from purchase orders that were faxed/emailed over.
  • Generated sales transactions and processed customer purchase orders.
  • Reviewed customer purchase orders for accuracy.
  • Prepared/processed Purchase Orders from various distributors.
  • Tracked purchase orders from educational institutions.
  • Generated a detailed Excel worksheet to effectively track incoming purchase orders and RMA requests, which improved lead time and accuracy.
  • Issue purchase orders, receive orders, and answer phone, control inventory and other administrative work as required or directed.
  • Enter purchase orders for stock being received in from our corporate office, book in purchase orders once stock is received.
  • Evaluate pricing and lead times from vendors, locate products and generate purchase orders based on the needs of the customer.

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45. Company Policies

low Demand
Here's how Company Policies is used in Sales Associate And Customer Service jobs:
  • Educated customer regarding company policies and procedures during instances of dispute, using a diplomatic and even-handed approach.
  • Demonstrate high standards of professionalism and integrity by consistently adhering to company policies at all times.
  • Maintain close and ongoing customer relationships with distributors while adhering to company policies and procedures.
  • Determined best method to resolve problems to ensure customer satisfaction and adherence to company policies.
  • Displayed adequate listening skills by following company policies.
  • Produced excellent drinks following company policies and guidelines.
  • Recognized for handling difficult situations within company policies and as being dependable, on time and on the job every day.
  • Provide high level of customer service and accuracy as cashier and when transacting returns and refunds while enforcing company policies.
  • Adhere to all company policies, procedures, & safety standards* Ability to multitask on assorted merchandising and sales responsibilities.
  • Hired, trained and evaluated store sales staff in sales, product knowledge, company policies and point-of-sale systems.
  • Promote, solicit, open and activate Kohl's Charge applications, in accordance with company policies.
  • Ensured consistent application of company policies and procedures while providing proper training and supervision for new hires.
  • Helped to clarify company policies and procedures, and used extensive troubleshooting steps to resolve technical issues.
  • Perform related tasks as assigned by supervisors(s) in accordance with company policies and practices.
  • Delivered the highest level of Customer Service while adhering to company policies as a lead Sales Representative.
  • Adhere to company policies and procedures regarding dress codes, in-home presentations, work schedules, etc.
  • Conducted training of new employees on route building, customer relations and all company policies and procedures.
  • Answer customer inquiries, positive information regarding company policies, resolve customer's issues and complaints.
  • Assisted customers with credit transaction, inquiries, company policies, and provided excellent customer services.
  • Maintain inventory of phones and accessories and train new employees on company policies and procedures.

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46. Computer System

low Demand
Here's how Computer System is used in Sales Associate And Customer Service jobs:
  • Recommend specific product(Digital Signage Player and industrial motherboard/computer system) by determining customer requirements and expectations.
  • Navigated multiple computer systems efficiently and accurately, while entering data accurately and recording transactions and data.
  • Designed, developed and implemented complete quotation system and supporting computer systems to facilitate all Marketing functions.
  • Entered, edited, and revised information on computer system ensuring accurate customer and account information.
  • Processed all guest reservations including credit card information accurately entering all data into computer system.
  • Participated in all inventories, shipping and receiving activities including special ordering via computer systems.
  • Entered outside purchase orders into the computer system from specifications provided by sales representative.
  • Administered computers for a portrait studio requiring knowledge of computer systems and software installation.
  • Process approximately 100 orders per day using company's proprietary computer system.
  • Interacted with customers and computer system while providing excellent customer service.
  • Prepared, interpreted and updated communication and computer system records.
  • Verify accuracy of policy claim information in computer system.
  • Excelled in customer service and functioning register computer systems.
  • Operate and navigate auto specific catalog computer system.
  • Mastered point-of-service computer system for automated order taking.
  • Operated multiple, continually evolving computer systems.
  • Entered customer data into computer system.
  • Managed and maintained office computer systems.
  • Maintain estimating database and computer system.
  • Tracked inventory in computer systems.

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47. Security Practices

low Demand
Here's how Security Practices is used in Sales Associate And Customer Service jobs:
  • Maintained knowledge of store merchandise, sales/promotions, policies regarding cash transactions/credit card payments/exchanges and security practices.
  • Handled cash and credit card transactions, Maintained knowledge of current sales and promotions, policies regarding exchange and security practices.
  • Maintained knowledge of all updated/ upgraded luggage styles and regulations for international customers as well as current TSA security practices.
  • Group Sales/Customer Service:Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Completed training; helped assist managers and train new associates in maintaining knowledge of payment/exchange policies and security practices.
  • Maintained knowledge of sales and promotions, policies regarding payment and exchanges, and security practices.
  • Maintain knowledge or current sales and promotions, policies regarding payment and exchanges,and security practices.
  • maintain a knowledge of sales, promotions, store policies, and security practices.
  • Maintained knowledge of current sales and promotions,policies regaurding payment and exchanges and security practices.

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48. Verizon

low Demand
Here's how Verizon is used in Sales Associate And Customer Service jobs:
  • Retail Sales Representative providing excellent customer service and sales experience to all current and new Verizon Wireless customers.
  • Maintained up-to-date information on Verizon products and gave informed recommendations to customers on products and services.
  • Provide timely and accurate information reflecting a positive, customer oriented image for Verizon.
  • Display effective organizational skills of a continuous flow of updated information regarding Verizon Accounts.
  • Promote customer loyalty by providing technical and functional knowledge of Verizon products.
  • Provided a continuous positive experience for customers and Verizon team members.
  • Recruit customers and contributed to business growth through strategic Verizon campaigns.
  • Helped customers resolve issues with electronic devices purchased through Verizon wireless.
  • Negotiated service order requests for Verizon residential customers.
  • Answer incoming calls from Verizon Business customers regarding varied telecommunications issues (billing, financial, repair, etc.).
  • Job summary:As a sales associate at Verizon Wireless, I assisted in directing customer traffic to my Verizon kiosk.
  • Provide exceptional customer service to individuals visiting the Verizon Wireless store, including greeting the customers and assessing their needs.
  • Specialized in all Verizon wireless had sets and PDA'S Demonstrated all wireless services to consumers and prospective clients.
  • Worked in the Verizon Wireless call center handling technical support and sales related to all Verizon products and services.
  • Install a variety of equipment into vehicles at least 5-8 per day done in time manner for Verizon Customers.
  • Demonstrated strong understanding of Verizon & Direct TV products, promoting and selling offerings to individual customers via phone.
  • Retail Sales Consultant Responsible for the direct sale of Verizon products and services to business and residential customers.
  • Prepared contracts for the customers and communicated with Verizon Corporate for plans, or trouble shooting.
  • Sell Verizon FIOS, Broadband, and telephone services via phone, email or online chats.
  • Answered questions customers had on their products or plans they had with DIRECTV and Verizon Wireless.

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49. Sales Contracts

low Demand
Here's how Sales Contracts is used in Sales Associate And Customer Service jobs:
  • Processed sales contracts and parts orders efficiently and accurately.
  • Maintain customer records using automated systems, prepare sales contracts for orders obtained, and submit orders for processing.
  • Prepared sales slips or sales contracts, greeted customers and ascertained what each customer wanted and needed.
  • Set and achieve personal sales goals Prepare sales contracts and process transactions in POS & inventory system.
  • Greet customers, describe merchandise and explain use, prepare sales slips or sales contracts.
  • Assign sales territories, set profit sales goals: prepare proposals and sales contracts.
  • Negotiated details of contracts and payments and prepared sales contracts and order forms.
  • Research and analyzed relevant market data, prepared, and negotiated sales contracts.
  • Completed sales contracts, processed storage rental payments, and U-Haul rental paperwork.
  • Prepared sales slips or sales contracts and maintained records related to sales.
  • Closed 35 retail sales contracts in one month from new leads.
  • Prepared sales contracts and accepted payment through point of sale system.
  • Managed prepared sales contracts and handled customer's queries and concerns.
  • Prepare sales contracts and accept payment through multiple forms of payment.
  • Negotiated sales contracts with residential customers at the retail level.
  • Conducted cash transaction and prepared sales slips and sales contracts.
  • Managed accounts and processed all orders and sales contracts.
  • Negotiate, prepare and administer sales contracts and pricing.
  • Prepared and presented purchase and sales contracts of machinery.
  • Prepared client quotes, credit applications and sales contracts.

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50. Powerpoint

low Demand
Here's how Powerpoint is used in Sales Associate And Customer Service jobs:
  • Developed proficiency in Microsoft Word and PowerPoint.
  • Create PowerPoint sales presentations, spreadsheets, and reports for sales executives and company Presidents for proposals of representation presentations.
  • Created PowerPoint's and demonstrated new programs to sales reps and customer service departments to increase organization and productivity.
  • Experience with POS system, MS Word., Excel, PowerPoint, and managing the brand on social media.
  • Position required knowledge of Microsoft Excel, Outlook, Word and PowerPoint, Windows Mobile, Mobile Applications.
  • Created Real Meat price sheets with a promotional calendar and regularly updated the Product Training PowerPoint.
  • Developed innovative PowerPoint presentation used by the Office of Admissions to market services to potential clients.
  • Created signs and shelf tags in Word and PowerPoint to increase visibility and generate customer interest.
  • Developed corporate sponsored customer service and sales ILT materials using MS Word and MS PowerPoint.
  • Created and prepared large quote packages for key accounts using Microsoft Excel and PowerPoint.
  • SAP, Microsoft office, excel, PowerPoint, faxing, scan and email.
  • Worked with Microsoft Word, PowerPoint and Excel on a daily basis.
  • Created sales PowerPoint presentations for use in initial meetings with potential customers.
  • Closed deals with clients, prepared PowerPoint presentations and held open houses.
  • Worked with QuickBooks, Microsoft Word, Excel, and PowerPoint.
  • Experience with equipment such as Microsoft Excel, Word and PowerPoint.
  • Assist in the preparation of PowerPoint presentations 22.
  • Provide PowerPoint files for presentation to local managers.
  • Prepared presentations and reports using PowerPoint and Excel.
  • Assisted the Marketing group by editing existing powerpoint presentations and also creating new presentations.

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20 Most Common Skill for a Sales Associate And Customer Service

Customer Service44.5%
New Merchandise15%
Sales Floor5.7%
Credit Card Transactions4.8%
Phone Calls4.1%
Sales Goals3.9%
Product Knowledge2.5%
Data Entry2.4%

Typical Skill-Sets Required For A Sales Associate And Customer Service

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
37.2%
37.2%
2
2
New Merchandise
New Merchandise
12.5%
12.5%
3
3
Sales Floor
Sales Floor
4.8%
4.8%
4
4
Credit Card Transactions
Credit Card Transactions
4%
4%
5
5
Phone Calls
Phone Calls
3.5%
3.5%
6
6
Sales Goals
Sales Goals
3.2%
3.2%
7
7
Product Knowledge
Product Knowledge
2.1%
2.1%
8
8
Data Entry
Data Entry
2%
2%
9
9
New Accounts
New Accounts
1.5%
1.5%
10
10
Internet
Internet
1.5%
1.5%
11
11
Customer Complaints
Customer Complaints
1.5%
1.5%
12
12
Inventory Control
Inventory Control
1.3%
1.3%
13
13
Customer Relations
Customer Relations
1.3%
1.3%
14
14
POS
POS
1.2%
1.2%
15
15
Customer Questions
Customer Questions
1.1%
1.1%
16
16
Technical Support
Technical Support
1.1%
1.1%
17
17
Customer Accounts
Customer Accounts
1%
1%
18
18
Greeting Customers
Greeting Customers
1%
1%
19
19
Special Orders
Special Orders
0.9%
0.9%
20
20
People
People
0.9%
0.9%
21
21
Customer Orders
Customer Orders
0.8%
0.8%
22
22
Stock Shelves
Stock Shelves
0.7%
0.7%
23
23
Retail Store
Retail Store
0.7%
0.7%
24
24
High Volume
High Volume
0.7%
0.7%
25
25
Loss Prevention
Loss Prevention
0.7%
0.7%
26
26
Customers Needs
Customers Needs
0.7%
0.7%
27
27
Outbound Calls
Outbound Calls
0.7%
0.7%
28
28
Potential Customers
Potential Customers
0.7%
0.7%
29
29
Product Information
Product Information
0.7%
0.7%
30
30
Order Entry
Order Entry
0.6%
0.6%
31
31
Billing Questions
Billing Questions
0.6%
0.6%
32
32
Bank Deposits
Bank Deposits
0.6%
0.6%
33
33
Customer Base
Customer Base
0.6%
0.6%
34
34
Positive Attitude
Positive Attitude
0.6%
0.6%
35
35
Stock Room
Stock Room
0.6%
0.6%
36
36
Current Sales
Current Sales
0.5%
0.5%
37
37
Credit Payment
Credit Payment
0.5%
0.5%
38
38
Inventory Management
Inventory Management
0.5%
0.5%
39
39
Customer Information
Customer Information
0.5%
0.5%
40
40
Customer Calls
Customer Calls
0.5%
0.5%
41
41
Sales Prices
Sales Prices
0.5%
0.5%
42
42
Online Orders
Online Orders
0.5%
0.5%
43
43
Customer Interactions
Customer Interactions
0.4%
0.4%
44
44
Purchase Orders
Purchase Orders
0.4%
0.4%
45
45
Company Policies
Company Policies
0.4%
0.4%
46
46
Computer System
Computer System
0.4%
0.4%
47
47
Security Practices
Security Practices
0.4%
0.4%
48
48
Verizon
Verizon
0.4%
0.4%
49
49
Sales Contracts
Sales Contracts
0.4%
0.4%
50
50
Powerpoint
Powerpoint
0.4%
0.4%

190,951 Sales Associate And Customer Service Jobs

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