What Does a Sales Associate And Customer Service Do?

Sales and customer service associates are employees who are responsible for closing out sales deals and attending to customer needs. They are in charge of selling company goods and services to potential clients, often citing the common needs of prospective clients to ensure sales. They also handle customer inquiries and complaints and try their best to mitigate any problems that would arise. They are expected to be experts on company products to ensure that they can provide the best service to customers. Sales and customer service associates should have strong interpersonal skills, customer service skills, and communication skills.

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Sales Associate And Customer Service Responsibilities

Here are examples of responsibilities from real sales associate and customer service resumes representing typical tasks they are likely to perform in their roles.

Manage call center productivity levels by maintaining CSR schedule adherence.
Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
Investigate, analyze, and troubleshoot any issues with a particular delivery.
Elicit and record customer information and inquiries via customer relationship management (CRM) software.
Move to the CSR position selling and leasing name brand products at a guarantee low price.
Provide technical support, and troubleshoot online-base ordering system.
Provide expertise for customers/contractors on information regarding plumbing and HVAC materials.
Execute annual analysis of inventory along with extensive POS system training.
Verify Medicare plan eligibility and document applicable inquiries via the internal applications
Respond to incoming customer and non-customer inquiries regarding plumbing and heating supplies.
Perform POS transactions accurately and efficiently and follow all cash handling procedures.
Increase overall Medicare broker satisfaction by providing consistent and reliable information services.
Provide detail reports cross-referencing membership information to build business according to observable trends.
Demonstrate the safety orientation and have customers fill out all necessary paperwork while multitasking and solving problems.
Participate in technical publications labor and cost estimation and preparation of PowerPoint presentations in support of marketing proposals.

Sales Associate And Customer Service Job Description

When it comes to understanding what a sales associate and customer service does, you may be wondering, "should I become a sales associate and customer service?" The data included in this section may help you decide. Compared to other jobs, sales associate and customer services have a growth rate described as "decline" at -2% between the years 2018 - 2028, according to the Bureau of Labor Statistics. In fact, the number of sales associate and customer service opportunities that are predicted to open up by 2028 is -51,600.

On average, the sales associate and customer service annual salary is $28,654 per year, which translates to $13.78 an hour. Generally speaking, sales associate and customer services earn anywhere from $21,000 to $38,000 a year, which means that the top-earning sales associate and customer services make $16,000 more than the ones at the lower end of the spectrum.

Once you've become a sales associate and customer service, you may be curious about what other opportunities are out there. Careers aren't one size fits all. For that reason, we discovered some other jobs that you may find appealing. Some jobs you might find interesting include a customer associate, customer sales representative, service associate, and customer service associate/cashier.

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12 Sales Associate And Customer Service Resume Examples

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Kathleen Franklin Sales Associate And Customer Service Contact Information Deerfield, IL (920) 555-0093 kfranklin@example.com Skills Greeting Customers Sales Intern New Things Kitchen Equipment Accurate Food Orders Sales Service Retail Sales Quality Products Customer Service Special Events Employment History Sales Associate And Customer Service 2020 - Present Walgreen Co Deerfield, IL Adhere to all company policies, procedures, and safety standards. Assist guest finding merchandise Stick and organize products on sales floor Ring up purchases handle returns Educate guest on products Trained all new employees within company standards. Exceeded personal sales goals.Communicated merchandise needs and issues to appropriate supervisors in a timely fashion. Hourly Sales Staff 2019 - 2020 Cintas Chicago, IL Targeted and sold new accounts and prospects on Group Purchasing Organization contracts we held, and off-contract. Utilized customer relationship management (CRM) system to input, track, quote and report territory sales data. Rented work uniforms to auto repair, plumbing and HVAC industries and ESD laboratory coats to electronic and computer manufacturing businesses. Prospected for new accounts Prepared service packages to fit customer needs Forecasted weekly sales numbers Mentored new sales associates Managed key accounts, via phone, fax, email, and EDI inquiries/orders. Mcdonalds Crew Member 2018 - 2019 Sonic Houston, TX Provided customer service to every customer on property. Cleaned ice cream machine/slushy machine. Greet and create extraordinary Customer service and experience for all customers. Provide outstanding customer service Keep up high standards for yourself and Chipotle Education High School Diploma 2018 - 2018


Raymond Ramirez Sales Associate And Customer Service Contact Info San Antonio, TX (430) 555-5625 rramirez@example.com Skills Sales FloorReal EstateLoss PreventionCustomer ServiceCompany PoliciesPositive AttitudeBrand REPProduct KnowledgeProspective CustomersCommunication Employment History Sales Associate And Customer Service 2020 - Present Lowe's San Antonio, TX Build strong customer relations through assistance, research and follow up with customers and outsource vendors. Stock freight, including filling shelves and placing excess freight in the appropriate overstock locations. Maintain store standards per company expectations through positive sales floor engagement with associates while holding associates accountable. Seasonal Sales Representative 2019 - 2020 J. C. Penney Plano, TX Handled and resolved escalated customer service needs on the sales floor and at cash register. Greeted every customer and handled customer complaints. Provide retail sales support and customer service. Trusted with opening and closing diamond inventory reports within 1 month on sales floor. Utilize product knowledge to promote sales. Sales Clerk 2009 - 2019 Walmart Dallas, TX Make provision for a quality customer service delivery 2. Put packaged items and all apparels from the backroom onto the sales floor, took inventory, etc. Education Bachelor's Degree Biology 2006 - 2009 University of North Texas Denton, TX


Joe Lewis Sales Associate And Customer Service New York, NY (990) 555-5128 jlewis@example.com Experience Sales Associate And Customer Service2020 - Present The Home Depot•New York, NY Assist in stocking and arranging merchandise on the sales floor. Greet customers and answer questions if any. Provided caring, friendly customer service Accommodate customers needs and questions Sales Associate And Cashier2018 - 2020 Toys R Us•New York, NY General upkeep of inventory, ranging from stocking shelves to scanning merchandise in and out of the stock room. Helped customers on the sales floor, reshop, keep store clean. Operate a register, customer service, organize Provide superior customer service to shoppers through positive attitude and proactive assistance. Stocked shelves * Scanned in new merchandise * Assisted customers * Atteneded the cash register and handled purchase transactions Provided outstanding customer service by assisting the public with finding appropriate items. Customer Service Associate/Cashier2017 - 2018 Burger King•New York, NY Greet customers, Maintain customer friendly attitude. Provided lots of festive fun, customer service, stocked items, & cashier. Skills Sales FloorCSRCustomer ServiceStore PoliciesStore ShelvesCommunicationCustomer TransactionsCustomer PaymentsProduct KnowledgeOrder Entry Education High School Diploma 2017 - 2017

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Sales Associate And Customer Service Skills and Personality Traits

We calculated that 21% of Sales Associate And Customer Services are proficient in Customer Service, Plumbing, and Sales Associates. They’re also known for soft skills such as Communication skills, Computer skills, and Customer-service skills.

We break down the percentage of Sales Associate And Customer Services that have these skills listed on their resume here:

Customer Service, 21%
Mail service responsibilities included all aspects of customer service for external customers including order processing and shipping and also dispute resolution.
Plumbing, 20%
Responded to incoming customer and non-customer inquiries regarding plumbing and heating supplies.
Sales Associates, 19%
Promoted to Customer Service Manager, oversaw sales associates and complied with company customer satisfaction policies.
Phone Calls, 11%
Answered incoming telephone calls with professional and knowledgeable responses and provided expert product and service information
Booking, 9%
Used Galileo and Amadeus booking systems and maintained computerized inventories.
Math, 8%
Fast math skills was also needed in order to give correct change.

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Some of the skills we found on sales associate and customer service resumes included "customer service," "plumbing," and "sales associates." We have detailed the most important sales associate and customer service responsibilities below.

Arguably the most important personality trait for a sales associate and customer service to have happens to be communication skills. An example from a resume said this about the skill, "customer service representatives must be able to provide clear information in writing, by phone, or in person." Additionally, other resumes have pointed out that sales associate and customer services can use communication skills to "sell quick and effectively skills used composure, sales techniques, great customer service, great communication/ verbal skills"

While it may not be the most important skill, we found that many sales associate and customer service duties rely on computer skills. This example from a sales associate and customer service explains why: "customer service representatives must be adept at using computers. ." This resume example is just one of many ways sales associate and customer services are able to utilize computer skills: "trained new associates on computer applications, sales techniques and marketing. "

Sales associate and customer services are also known for customer-service skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a sales associate and customer service resume: "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." We also found this resume example that details how this skill is put to the test: "demonstrated ability to increase store profitability through both superior sales techniques and exceptional product knowledge to ensure customer satisfaction. "

A thorough review of lots of resumes revealed to us that "interpersonal skills" is important to completing sales associate and customer service responsibilities. This resume example shows just one way sales associate and customer services use this skill: "representatives should be able to create positive interactions with customers." Here's an example of how this skill is used from a resume that represents typical sales associate and customer service tasks: "leverage strong interpersonal skills product knowledge to execute daily customer service. "

As part of the sales associate and customer service description, you might find that one of the skills that might be helpful to the job is "listening skills." A sales associate and customer service resume included this snippet: "representatives must listen carefully to ensure that they understand customers in order to assist them." This skill could be useful in this scenario: "provide effective customer support by listening to customers request and inquiring about additional ways to assist. "

Another skill commonly found on sales associate and customer service resumes is "patience." This description of the skill was found on several sales associate and customer service resumes: "representatives should be patient and polite, especially when interacting with dissatisfied customers." Here's an example from a resume of how this skill could fit into the day-to-day sales associate and customer service responsibilities: "established long-term customer relationships due to my patience and clarity of understanding exactly what the customer wanted. "

See the full list of sales associate and customer service skills.

Before becoming a sales associate and customer service, 30.8% earned their bachelor's degree. When it comes down to graduating with a master's degree, 2.4% sales associate and customer services went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, some sales associate and customer services have a college degree. But about one out of every three sales associate and customer services didn't attend college at all.

The sales associate and customer services who went onto college to earn a more in-depth education generally studied business and general studies, while a small population of sales associate and customer services studied psychology and criminal justice.

Once you're ready to become a sales associate and customer service, you should explore the companies that typically hire sales associate and customer services. According to sales associate and customer service resumes that we searched through, sales associate and customer services are hired the most by The Home Depot, Massage Envy, and CNO Financial Group. Currently, The Home Depot has 4,143 sales associate and customer service job openings, while there are 1,032 at Massage Envy and 232 at CNO Financial Group.

Since salary is important to some sales associate and customer services, it's good to note that they are figured to earn the highest salaries at GEICO, AT&T;, and Chicken of the Sea. If you were to take a closer look at GEICO, you'd find that the average sales associate and customer service salary is $42,427. Then at AT&T;, sales associate and customer services receive an average salary of $41,276, while the salary at Chicken of the Sea is $39,162.

View more details on sales associate and customer service salaries across the United States.

If you earned a degree from the top 100 educational institutions in the United States, you might want to take a look at Lowe's Companies, Best Buy, and JCPenney. These three companies have hired a significant number of sales associate and customer services from these institutions.

The three companies that hire the most prestigious sales associate and customer services are:

The Home Depot4,143 Sales Associate And Customer Services Jobs
Massage Envy1,032 Sales Associate And Customer Services Jobs
CNO Financial Group232 Sales Associate And Customer Services Jobs

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What Customer Associates Do

A customer associate is responsible for providing the best customer service by assisting the customers with their inquiries and concerns, as well as resolving their complaints, processing replacements, and issuing refunds as needed. Customer associates also sell products and services to the customers, demonstrating product features, and identifying business opportunities to drive more revenues and profits for the business. They must have excellent communication and organizational skills to process orders and payments timely and accurately.

We looked at the average sales associate and customer service annual salary and compared it with the average of a customer associate. Generally speaking, customer associates receive $4,335 higher pay than sales associate and customer services per year.

While the salaries between these two careers can be different, they do share some of the same responsibilities. Employees in both sales associate and customer services and customer associates positions are skilled in customer service, phone calls, and sales floor.

These skill sets are where the common ground ends though. A sales associate and customer service responsibility is more likely to require skills like "plumbing," "sales associates," "booking," and "math." Whereas a customer associate requires skills like "powerpoint," "troubleshoot," "customer retention," and "customer care." Just by understanding these different skills you can see how different these careers are.

Customer associates really shine in the telecommunication industry with an average salary of $33,698. Whereas sales associate and customer services tend to make the most money in the manufacturing industry with an average salary of $30,394.

The education levels that customer associates earn is a bit different than that of sales associate and customer services. In particular, customer associates are 0.5% more likely to graduate with a Master's Degree than a sales associate and customer service. Additionally, they're 0.1% more likely to earn a Doctoral Degree.

What Are The Duties Of a Customer Sales Representative?

The primary role of customer service representatives is to help customers with questions and complaints. It is also their duties and responsibilities to provide customers with information about services and products, take and process orders, and process returns and modifications. They also store records of customer transactions and interactions and provide feedback on customer service efficacy. Customer service representatives must also ensure that they can give customer satisfaction and offer the best professional support.

Next up, we have the customer sales representative profession to look over. This career brings along a higher average salary when compared to a sales associate and customer service annual salary. In fact, customer sales representatives salary difference is $10,090 higher than the salary of sales associate and customer services per year.

While the salary may be different for these job positions, there is one similarity and that's a few of the skills needed to perform certain duties. We used info from lots of resumes to find that both sales associate and customer services and customer sales representatives are known to have skills such as "customer service," "sales floor," and "product knowledge. "

While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that sales associate and customer service responsibilities requires skills like "plumbing," "sales associates," "phone calls," and "booking." But a customer sales representative might use skills, such as, "customer sales," "cleanliness," "excellent interpersonal," and "golf courses."

It's been discovered that customer sales representatives earn higher salaries compared to sales associate and customer services, but we wanted to find out where customer sales representatives earned the most pay. The answer? The finance industry. The average salary in the industry is $38,373. Additionally, sales associate and customer services earn the highest paychecks in the manufacturing with an average salary of $30,394.

In general, customer sales representatives study at similar levels of education than sales associate and customer services. They're 0.6% more likely to obtain a Master's Degree while being 0.1% more likely to earn a Doctoral Degree.

How a Service Associate Compares

A service associate's role is to assist customers either through phone or in person. One of the service associate's primary responsibilities is to attain customer satisfaction by answering queries, performing troubleshooting methods, assisting in navigating through difficult tasks, handling complaints, resolving issues, and even processing payments. Furthermore, a service associate needs to be equipped with good communication skills to build rapport with clients as there are instances where they have to sell products and services.

The third profession we take a look at is service associate. On an average scale, these workers bring in higher salaries than sales associate and customer services. In fact, they make a $10,058 higher salary per year.

While looking through the resumes of several sales associate and customer services and service associates we discovered that both professions have similar skills. These similarities include skills such as "customer service," "math," and "sales floor," but they differ when it comes to other required skills.

There are many key differences between these two careers as shown by resumes from each profession. Some of those differences include the skills required to complete responsibilities within each role. As an example of this, a sales associate and customer service is likely to be skilled in "plumbing," "sales associates," "phone calls," and "booking," while a typical service associate is skilled in "patients," "basic math," "loan payments," and "patient rooms."

When it comes to education, service associates tend to earn similar education levels than sales associate and customer services. In fact, they're 3.4% more likely to earn a Master's Degree, and 0.5% more likely to graduate with a Doctoral Degree.

Description Of a Customer Service Associate/Cashier

A customer service associate/cashier is responsible for processing payments for the customers' orders. The customer service associate/cashier inspects the items, ensuring that the pricing and quantity from scanning are accurate. They also check for possible item defects and offer replacements, process payment refunds as needed, issue receipts to keep proof of payment, respond to customer's inquiries about a product, market promotional offers, and operate cash registers. A customer service associate/cashier must have excellent customer service skills and communication skills to boost customer satisfaction and increase sales goals.

The fourth career we look at typically earns lower pay than sales associate and customer services. On average, customer service associate/cashiers earn a difference of $1,721 lower per year.

While their salaries may vary, sales associate and customer services and customer service associate/cashiers both use similar skills to perform their jobs. Resumes from both professions include skills like "customer service," "math," and "sales floor. "

Even though a few skill sets overlap, there are some differences that are important to note. For one, a sales associate and customer service might have more use for skills like "plumbing," "sales associates," "phone calls," and "booking." Meanwhile, some customer service associate/cashiers might include skills like "front end," "cash handling," "basic math," and "service desk" on their resume.

In general, customer service associate/cashiers reach similar levels of education when compared to sales associate and customer services resumes. Customer service associate/cashiers are 0.6% less likely to earn their Master's Degree and 0.0% less likely to graduate with a Doctoral Degree.

Updated October 2, 2020