What does a Sales Associate And Customer Service do?

A customer associate is responsible for providing the best customer service by assisting the customers with their inquiries and concerns, as well as resolving their complaints, processing replacements, and issuing refunds as needed. Customer associates also sell products and services to the customers, demonstrating product features, and identifying business opportunities to drive more revenues and profits for the business. They must have excellent communication and organizational skills to process orders and payments timely and accurately.

These skill sets are where the common ground ends though. The responsibilities of a sales associate and customer service are more likely to require skills like "plumbing," "sales associates," "booking," and "math." On the other hand, a job as a customer associate requires skills like "powerpoint," "troubleshoot," "customer retention," and "customer care." As you can see, what employees do in each career varies considerably.

The primary role of customer service representatives is to help customers with questions and complaints. It is also their duties and responsibilities to provide customers with information about services and products, take and process orders, and process returns and modifications. They also store records of customer transactions and interactions and provide feedback on customer service efficacy. Customer service representatives must also ensure that they can give customer satisfaction and offer the best professional support.

While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that sales associate and customer service responsibilities requires skills like "plumbing," "sales associates," "phone calls," and "booking." But a customer sales representative might use other skills in their typical duties, such as, "customer sales," "cleanliness," "excellent interpersonal," and "golf courses."

A service associate's role is to assist customers either through phone or in person. One of the service associate's primary responsibilities is to attain customer satisfaction by answering queries, performing troubleshooting methods, assisting in navigating through difficult tasks, handling complaints, resolving issues, and even processing payments. Furthermore, a service associate needs to be equipped with good communication skills to build rapport with clients as there are instances where they have to sell products and services.

There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a sales associate and customer service is likely to be skilled in "plumbing," "sales associates," "phone calls," and "booking," while a typical service associate is skilled in "patients," "basic math," "loan payments," and "patient rooms."

A customer service associate/cashier is responsible for processing payments for the customers' orders. The customer service associate/cashier inspects the items, ensuring that the pricing and quantity from scanning are accurate. They also check for possible item defects and offer replacements, process payment refunds as needed, issue receipts to keep proof of payment, respond to customer's inquiries about a product, market promotional offers, and operate cash registers. A customer service associate/cashier must have excellent customer service skills and communication skills to boost customer satisfaction and increase sales goals.

Even though a few skill sets overlap between sales associate and customer services and customer service associate/cashiers, there are some differences that are important to note. For one, a sales associate and customer service might have more use for skills like "plumbing," "sales associates," "phone calls," and "booking." Meanwhile, some responsibilities of customer service associate/cashiers require skills like "front end," "cash handling," "basic math," and "service desk. "