Service Advisor - Truck Care
Sales Associate And Customer Service Job In Grand Ledge, MI
Benefits:
* Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) - 100% match up to 5% * Medical/Dental/Vision Insurance after 30-days * Competitive Pay * Career Development * Quarterly Bonus Program * Hiring Immediately
Welcome to Love's!
Service Advisors drive sales success in our Truck Care facilities through salesmanship, leadership, and customer service. Service Advisors are key members of management, combining technical and managerial skills to lead service centers and progress towards becoming a Truck Care General Manager. We are seeking a customer-oriented Service Advisor to be the primary contact between customers and the sales department.
FUNCTIONS:
Maintain a safe and clean facility.
Greet customers, address vehicle service needs, and document issues.
Provide detailed repair cost estimates, sales promotions, obtain necessary approvals and payments.
Keep customers updated on vehicle status and provide comprehensive explanations of completed work. Handle customer complaints and resolve concerns.
EXPERIENCE:
Experience: 6 months in customer service or sales preferred.
Requirements: Valid driver's license with clean safety record, pass drug screening and medical exam as per regulations.
SKILLS AND DEMANDS:
Excellent communication and interpersonal skills with a customer satisfaction focus.
Exceptional customer service, positive rapport building, expert salesmanship, and ensuring satisfaction by managing operations and employee-vehicle deployment.
Strong organizational and multitasking abilities with attention to detail.
Effective teamwork skills.
Physical Demands: Regular talking and hearing. Active involvement requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing. Frequent lifting/moving of items over 75 pounds.
Our Culture
Come see why Love's Travel Stops and Country Stores was recognized by Indeed as the winner of the Better Work Award in 2023.
Love's Travel Stops and Country Stores is an Equal Opportunity Employer. Veterans encouraged to apply.
Love's has been fueling customers' journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The company's core business is travel stops and convenience stores with more than 630 locations in 42 states. Love's continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Love's serves and maintaining an inclusive and diverse workplace are hallmarks of the company's award-winning culture.
The Love's Family of Companies includes:
Gemini Motor Transport, one of the industry's safest trucking fleets.
Speedco and Love's Truck Care, the largest oil change and preventive maintenance and total truck care network.
Musket, a rapidly growing, Houston-based commodities supplier and trader.
Trillium, a Houston-based alternative fuels expert.
TVC Pro-driver, a commercial driver's license (CDL) protection subscription service.
P/C Customer Service Trainer
Sales Associate And Customer Service Job In Lansing, MI
US-MI-Lansing Type: Regular Full-Time # of Openings: 1 Farm Bureau Center
P/C Customer Service Trainer Objective
To develop, maintain, and deliver training for recently hired and existing team members of the P/C Customer Service department, to provide consistent skills and knowledge needed to provide quality service in line with the departmental vision. To work with project teams to design, develop, and deliver service training for company projects and initiatives that impact the P/C Customer Service department. Deliver comprehensive training programs to our newly hired team members and contracted service personnel. Offer ongoing support to all team members, utilizing our Learning Management System (LMS) and virtual and in-person training sessions.
Provide cross-training to service and support team members, utilizing LMS, virtual and in-person training.
Serve as a hands-on side-by-side trainer, actively engaging in phone calls or chats alongside Customer Service Specialists to offer real-time guidance and support during training sessions. Deliver immediate feedback and coaching to trainees to enhance their skill development.
Cross-train other trainers on training curriculum.
Communicate regularly with P/C Customer Service leadership regarding training progress for service and support team members.
Create and develop learning materials needed for service and support training. Maintain the library of department training materials to ensure they are accurate.
Gather and monitor feedback on training, using the information to adjust and make improvements in our current training model.
Provide innovative ideas for the PCCS training program's strategic planning initiatives. Collaborate with stakeholders to outline the trajectory of training initiatives.
Participate in project teams, representing P/C Customer Service training needs.
Deliver company project and initiative training to P/C Customer Service, alongside Subject Matter Experts (SMEs).
Work collaboratively with training teams from other departments to brainstorm ideas and streamline training programs.
Complete other duties as assigned.
Responsibilities
P/C Customer Service Trainer Responsibilities
Deliver comprehensive training programs to our newly hired team members and contracted service personnel. Offer ongoing support to all team members, utilizing our Learning Management System (LMS) and virtual and in-person training sessions.
Provide cross-training to service and support team members, utilizing LMS, virtual and in-person training.
Serve as a hands-on side-by-side trainer, actively engaging in phone calls or chats alongside Customer Service Specialists to offer real-time guidance and support during training sessions. Deliver immediate feedback and coaching to trainees to enhance their skill development.
Cross-train other trainers on training curriculum.
Communicate regularly with P/C Customer Service leadership regarding training progress for service and support team members.
Create and develop learning materials needed for service and support training. Maintain the library of department training materials to ensure they are accurate.
Gather and monitor feedback on training, using the information to adjust and make improvements in our current training model.
Provide innovative ideas for the PCCS training program's strategic planning initiatives. Collaborate with stakeholders to outline the trajectory of training initiatives.
Participate in project teams, representing P/C Customer Service training needs.
Deliver company project and initiative training to P/C Customer Service, alongside Subject Matter Experts (SMEs).
Work collaboratively with training teams from other departments to brainstorm ideas and streamline training programs.
Complete other duties as assigned.
Qualifications
P/C Customer Service Trainer Qualifications
Required
Associate's degree required with a focus on insurance, business administration, finance, training or management, or equivalent experience may be considered.
Minimum one year of experience using Farm Bureau systems required.
Training and coaching experience required.
Competent in adult learning principles.
Experience in computer usage and proven skills in Microsoft Office Professional Suite required.
P/C Resident Producer license course to be completed within 6 months of hire. P/C Resident Producer license required to be obtained within 12 months of hire.
Willingness to pursue continuing job-related training and education required.
Preferred
Experience in an office setting preferred.
Experience in insurance domain preferred.
Designations in AINS, ACS, or AIS preferred.
Note: This is a hybrid position working both remotely and from the Farm Bureau Home Office located in Lansing, MI. Most work can be completed remotely; however, there are mandatory in office days.
Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.
PM19
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Compensation details: 52361-64404 Yearly Salary
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Seasonal Sales Associate
Sales Associate And Customer Service Job In Howell, MI
Values & Innovation
At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.
Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.
Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.
Job Highlights
$15.00 - $16.88 per hour!
This seasonal part-time role has big-time impact! Our Seasonal Part-Time Sales Teammates are major players for our brand during our busiest seasons. This role is responsible for generating sales by providing the customer with an exceptional shopping experience. The Sales Teammate maximizes sales by delivering efficient, friendly, and knowledgeable service and ensuring the store is neat, clean, and well-presented at all times. We hire people who love challenges, who make things happen, and who are passionate about what they do. If you're looking for opportunities to earn money and stay busy during your summer or holiday break, we're looking for you!
We count on our Teammates to:
Offer great customer service, from a sincere greeting to an efficient check out
Bring out the best in each customer by suggesting the right apparel and footwear
Share what they know-and love-about our products
Stock, straighten and clean the store
Work both front and back of store as needed
To be considered for this role, you must meet these minimum requirements:
At least 16 years old (or 18 years old in CA)
Available to work a flexible schedule
Comfortable with or willing to learn technology (such as computers, hand-held and mobile devices)
Strong communication skills
Ability to perform essential functions of the role
You'll be considered a top candidate if you also have:
Previous work experience (preferred, not required), particularly in a customer-facing role
Perks our Seasonal Under Armour Teammates receive:
Generous Teammate discount (50% off full-price items and 30% off sale or outlet items)
Ability to participate in special contests with opportunity to win merchandise and other exclusive prizes
High-energy and inclusive environment, working alongside people who aren't afraid of a challenge and appreciate the power of a team
Priority consideration to return for future seasonal hiring periods
Opportunities for regular part-time and full-time roles
Flexible work schedules available
Learn more about our benefits
Purpose of Role
The Sales Associate contributes to store sales and KPI targets by modeling brand values to provide Athletes a unique experience when visiting Under Armour. This role reports to the Store Manager and is responsible for execution of routine duties to support store operations. The Sales Associate will assume the Stock Specialist responsibilities in their absence.
Your Impact
Sales & Omni
Provide direct sales assistance to Athletes to meet sales KPI targets set by the Retail Store Manager
Deliver omni-channel requests in line with UA process and policy through digital experience Brand Image & Customer Experience
Model the UA service culture and customer expectations
When assisting athletes communicate brand messages according to UA Service Model
Incorporate product knowledge into selling process by participating in training
Retail Operations
Maintain standards covering merchandise and floor sets
Comply with UA policies and procedures
Complete the operational and cash processes (manual or system) in line with training
Adhere to Under Armour's dress code and attendance policies
Fulfill the working hours as scheduled to Under Armour's attendance policy
Team Collaboration/Self Growth
Collaborates with teammates to achieve store goals
Accountable for self-development, while seizing growth opportunities to increase performance
Qualifications
Basic numeracy, literacy, listening, and communication skills
Fluency in local language
Proficient in use of computers and other technology
Demonstrated collaborative skills and ability to work well within a team
Demonstrated ability to work in a fast-paced and deadline-oriented environment
Requirements
0-3 months working in a sports/apparael & footwear retail environment
Ability to work a flexible schedule to meet the needs of the business, including holidays, nights, and weekends
Physical Requirements
Ability to handle or relocate products up to 25 lbs/12kgs
Able to move about for extended periods of time with short breaks to handle products
Ability to freely access all areas of the store; including the selling floor, stock and register area
Reasonable accommodations may be made to assist in performing the essential responsibilities
Our Commitment to Diversity
At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Accommodation is available for applicants with disabilities upon request.
Client Services Associate
Sales Associate And Customer Service Job In Michigan
About the Firm:
Blue Chip Partners, LLC, is a registered investment advisory (RIA) firm headquartered in Farmington Hills, Michigan. In 2024, Blue Chip Partners was named one of the best places to work in Southeast Michigan by Crain's Detroit Business, ranking 8th on a list of 93 recognized firms. Blue Chip Partners has 31 employees and its assets under management have increased from $305 million in 2015 to over $1.5 billion as of September 30, 2024. Blue Chip Partners provides highly personalized financial planning and portfolio management services to over 800 clients. Our growth is a testament to the caliber of our team members. Blue Chip Partners hiring strategy is simple: we identify highly qualified individuals, compensate them fairly, invest in their professional development, and foster a corporate culture that results in their staying for the long-term.
For more information about Blue Chip Partners, LLC, visit our website *************************
Role Summary:
The Client Service Associate (CSA) at Blue Chip Partners is the primary point of contact for both external clients and internal staff. This position is integral in setting the tone of the office and our client experience. The CSA plays a key role in onboarding new clients, resolving service issues, maintaining high levels of client satisfaction, and providing ongoing client support. Day-to-day responsibilities involve interfacing with our internal financial advisory team to execute various client and account needs, including account openings and money movements, as well as working closely with external custodians to service client requests.
Essential Duties and Responsibilities:
Provide highly responsive service to clients of the firm
Prepare, process, and monitor all new client account paperwork
Monitor and execute money movements and administrative account changes related to client accounts
Coordinate all account paperwork and instructions for easy retrieval and reference
Document service requests and schedule follow up in CRM system
Optimize solutions to improve workflows to support client service
Minimum Qualifications:
Keen attention to detail
Customer service-mindset and excellent organizational skills
Able to manage multiple tasks efficiently
Strong problem-solving skills and the ability to understand complex issues
Able to work with internal staff and clients of varying personalities and skill levels
Proven skills in learning and using a variety of technologies including CRM system, electronic document storage, and Microsoft Office
Preferred Qualifications:
Bachelor's degree preferred
3-5 years of experience in the financial industry preferred
Employment Particulars:
Position Type: Full Time (hybrid)
Position Location: Farmington Hills, MI.
Total compensation commensurate with experience
Excellent benefits including employer-subsidized medical and dental plans, 401(k) plan with company match
Great work environment and outstanding co-workers
Customer Service Agent
Sales Associate And Customer Service Job In Warren, MI
Earn up to $20.50 per hour! PLUS $1.00 shift premium after 6pm!!
We want to train you to become a Successful Customer Service Specialist!
Central Transport, LLC, a leader in LTL (less-than-truckload) transportation for more than 90 years is currently looking to help you grow professionally by becoming a Customer Service Specialist for our Corporate Office in Warren, MI. While this client relations role is a critical position to maintain customer perception within our organization, it is also a great “first office job” to help you get started in your career or continue to grow the skills you already have. Our representatives are provided with in depth training which will develop your professional office skills.
This a tremendous opportunity for college students able to work full time, recent graduates and those ready to get back into the professional workforce!
Skills and duties you will learn and develop:
· You are going to learn how to address customer inquiries via phone and email including tracking/tracing, scheduling pick up requests, process instruction, and rate quotes
· We will teach you how to research issues using available resources.
· You will become proficient in maintaining detailed records and documentation for each customer interaction
· You will become an effective communicator with internal parties as necessary regarding the needs of specific shipments
· You will learn how to handle a variety of scenarios with the ability to think decisively
What you will bring to the table:
· Must be 16 years of age
· Excellent attendance and the ability to work Monday through Friday
· Superior communication skills
· Strong attention to detail and sense of urgency
· Ability to maintain a professional demeanor
· Experience with Microsoft office (Outlook), and willingness to learn company specific systems
· Ability for detailed note taking
· Upbeat personality/positive outlook
What's in it for you?
· Full-Time shifts are available between 10:00am and 9:00pm (Monday-Friday, no weekends! Willing to work around school!)
· Ability to promote and grow within the organization!
· Paying up to $20.50 per hour
· 401(k)
· Shift Premium after 6:00 pm
· For Full-time employees:
· Health, dental, vision, and life insurance
· Paid Time off
· Paid Holidays
Customer Resolution and Retention Specialist
Sales Associate And Customer Service Job In Auburn Hills, MI
Akkodis is seeking a
Customer Resolution and Retention Specialist
with a client located in
Auburn Hills, MI.
You will be
responsible for resolving the most escalated customer concerns and balancing financial and legal exposure related to vehicle issues, including Lemon Law, Better Business Bureau (BBB) cases, and attorney claims. This role focuses on compliance and risk management, as well as working with field, dealer, and customer service teams.
Pay Range: $26.60 - $32.60/hr + subsidiary benefits
(The rate may be negotiable based on experience, education, geographic location, and other factors.)
Customer Resolution and Retention Specialist Job Summary:
Key Responsibilities:
Investigate and analyze highly escalated customer cases, including BBB, state Attorney General offices, and attorney claims. This involves interpreting service records, repair orders, and the vehicle's repair history.
Negotiate settlements within mandatory timeframes, balancing customer loyalty with company economic goals.
Advise field and dealership personnel on the financial implications of buyback transactions and trade assists.
Review cases with field teams, providing guidance on state-specific laws.
Prepare legal arguments for Lemon Law cases.
Act as a liaison between regional teams and distribution, managing replacement vehicle orders and ensuring specifications meet customer needs, with proper shipping arrangements.
Facilitate buyback transactions, ensuring compliance with legal documentation, accurate accounting, lien holder payoffs, and vehicle delivery for replacements.
Assist internal audit and accounting departments with various requirements.
Ensure proper disclosure of buybacks according to state law.
Qualifications:
Excellent communication skills, including interpersonal, presentation, and written communication.
Ability to integrate and connect people, processes, and systems.
Skilled in influencing and negotiation.
Knowledge of sale and lease contracts.
If you are interested in this
Customer Resolution and Retention Specialist
job in
Auburn Hills, MI
then please click APPLY NOW. For other opportunities available at Akkodis go to **************** If you have questions about the position, please contact Nandakini Sajwan at ************ or *********************************.
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ******************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
· The California Fair Chance Act
· Los Angeles City Fair Chance Ordinance
· Los Angeles County Fair Chance Ordinance for Employers
· San Francisco Fair Chance Ordinance
Client Service Associate
Sales Associate And Customer Service Job In Caledonia, MI
Anchor Wealth Advisers is a growing financial planning firm located in Caledonia, MI and we are seeking a Client Service Associate to join our team. We pride ourselves on always putting our clients' interests first and guiding our clients through financial decisions. Our Core Values are 1) Proactive Communication, 2) Teaching & Coaching, 3) Availability & Flexibility, and 4) Team & Support Staff. If you want to join a Financial Planning Team that is dedicated to its clients & staff and has created a culture of success, this may be a good fit for you! Find out more about us at anchorwealthadvisers.com
We want to help you reach your full potential! We are looking for hard-working candidates with a passion for client service and who truly enjoy helping make a difference in their clients' lives! Prioritizing client needs and helping solve problems proactively is an important part of our culture.
Compensation:
Salary range of $60K-75K, commensurate with relevant experience
Company Health Insurance Plan
Retirement Plan, with 3% company match
10 vacation days first year
Professional, Fun, Motivating Atmosphere
Opportunity for career growth
Responsibilities include:
Serve as the clients' first point of contact to address requests or issues
Respond to client requests with timeliness and accuracy in mind
Assist Advisors with client meeting prep and follow-up tasks
Process account opening applications, transfer paperwork, money movements and/or other various client service tasks
Respond to client questions via email and phone
Assist with some compliance tasks such as Best Interest Consideration forms
Assist with financial planning tasks through Riskalyze, Morningstar, and MoneyGuidePro
Assist with trading and rebalancing client accounts
We are a team that is always striving to improve our processes and we ask our entire team to help identify areas where we can improve. We want your input to help this position better and better over time!
Skills:
Ability to prioritize projects and manage your time
Organization skills & attention to detail
Ability to track outstanding tasks to ensure great follow-through for our clients
Ability to communicate well
Ability to follow office processes & policies related to office operations & client privacy
Ability to prioritize tasks, problem-solve, and meet deadlines
Requirements:
5+ years of financial services experience
Series 7, 63 or 65 registration (or the ability to get licensed)
Technology Skills and use of Microsoft Office products (Word, Power Point, Excel, Etc.), and ability to learn new software quickly
Proficiency in Microsoft Office and Financial Software knowledge is preferred (MoneyGuide, Morningstar, Nitrogen, CRM system)
The Process:
Qualified candidates will start the process by having a 15-30 minute zoom interview conducted by our consultant (who is the hiring manager for the position). If there is ground to move forward, you will be required to fill out a Career History Form and if you are selected to advance, you will be invited for an interview with the advisors. Qualified candidates will be asked to take assessments.
We are an Equal Opportunity Employer.
Full-Time Sales Associate (Indianapolis, IN)
Sales Associate And Customer Service Job In Michigan
6248 Allisonville Rd, Indianapolis, Indiana 46220
The primary responsibilities of the Sales Associate position are to maintain outstanding customer service, generate sales, merchandise product, own assigned departments and support the store
management team.
Be steadfast in Great Lakes Ace Hardware's Mission, Vision, and Core Values working to live the core values every day.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (Other duties may be assigned as needed):
Greets all customers and assists in answering questions about merchandise and locating merchandising; uses The S.A.L.E.S. process to help customers find everything on their lists.
Completes all company and departmental paperwork accurately, including Price Change Bulletins, Operation Actions, Red Tags, and Bin Tags.
Receives, opens, and unpacks cartons or crates of merchandise, checking paperwork against items received when required, and replenishes stock when necessary.
Displays and maintains merchandise on end caps, shelves, counters or tables following company plan-ogram, building displays when necessary to attract customers and promote sales within specified
guidelines by your management team.
Maintains on-hand integrity through inventory adjustment reports including; cycle count, negative onhand. Follows the nightly maintenance checklist to ensure proper store recovery and cleanliness.
Maintains familiarity with new products and ad merchandise.
Has sound awareness of surroundings, customers, etc. and practices loss prevention techniques to minimize shoplifting losses.
Working knowledge of the tools available to operate the store; including, but not limited to: RF Gun, Back Office Procedures and the use of Store Opportunities.
Follows GLA policies and procedures for all transactions. Engages the customer to ensure they are receiving all the benefits of being an Ace Rewards member and actively seeking participation from them.
Must be able to communicate effectively, and work with colleagues and customers effectively and professionally.
ADDITIONAL DUTIES AND RESPONSIBILITIES
Assists with color matching and mixing paint
Assists and/or makes recommendations to customers in the service areas within the store including, but not limited to; chain, rope, key, and glass cutting, screen repair, and knife sharpening.
Operates cash register by scanning all merchandise, engaging the customer through suggestive selling, proper tendering of each transaction, and thanking the customer for shopping at GLA.
Adhere to all company policies.
Participates in periodic team meetings.
A continuous pattern of regular and prompt attendance is required along with the ability to work a flexible schedule including weekends.
RELATIONSHIPS
Communicates with all members of store management, store supervisors, store associates, and the Support Center personnel as necessary. Maintains outstanding customer satisfaction.
TECHNOLOGY
Use of computer, computer keyboard, mouse, RF Gun, Google Drive, AceNet, Epicor (point of sale system) and email.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE
Six months related experience and/or training preferred.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions,
and procedure manuals. Ability to write routine reports and correspondence and speak effectively with
customers or associates of the organization. Ability to understand and respond to verbal instructions or
questions.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
REASONING ABILITY
Ability to apply common sense and understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized
situations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is regularly required to walk; use hands to finger, handle, or feel objects, tools, or controls, talk and hear. The employee frequently is required to climb
ladders and stand and reach with hands and arms. The associate is occasionally required to sit and stoop, kneel, or crouch. The associate must regularly lift and/or move up to 40 pounds and frequently lift and/or move up to 50 pounds with assistance. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate occasionally works near moving mechanical parts. The associate may work near outside weather conditions. The noise level in the work environment is usually moderate.
PM22
Compensation Details:
$11.50 - $16.00 Per Hour
Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts:
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Equal Opportunity Employer
Great Lakes Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.
PI**********e9-26***********9
Order Entry Associate & Customer Service
Sales Associate And Customer Service Job In Troy, MI
We are currently seeking a motivated and detail-oriented Order Entry Associate to join our Inside Sales team. As an Order Entry Associate, you will be a key part of our Inside Sales team, interacting with customers and coordinating with various departments to ensure customer satisfaction. This role includes handling various administrative and operational tasks to support sales and production efforts.
Key Responsibilities:
Answer and manage phone calls and assist visitors at the front lobby.
Coordinate with Sales to manage customer requirements, pricing, logistics, and account management.
Establish new customer accounts, run credit checks, set up payment terms, and maintain records.
Collaborate with Production Control on pricing, lead times, and customer requirements.
Validate and process customer quotes, purchase orders, and create related documentation.
Process Pull Ahead Requests (PAR) and manage urgent communications across departments.
Prepare Material Certifications and ensure proper invoicing for shipments.
Handle Return Material Authorizations (RMAs) and follow up with customers on status.
Assist in accounts receivable and shipping functions as needed.
Respond to customer inquiries and track feedback, ensuring on-time delivery reporting.
Qualifications:
Minimum 3 years of customer service and inside sales experience.
Experience with ERP systems (e.g., Made to Manage, SAP, Plex).
Proficiency in Microsoft Office is a plus.
Strong attention to detail and excellent organizational skills.
Ability to handle multiple priorities in a fast-paced environment.
Customer-focused with a positive and professional demeanor.
Preferred Skills:
Effective interaction with both internal teams and external customers.
Strong problem-solving skills and adaptability.
Proficiency in processing sales orders, customer inquiries, and account coordination.
If you are detail-oriented, thrive in a dynamic setting, and have a passion for providing excellent customer service, we encourage you to apply for this opportunity.
Team Members Needed!! - Plum Market West Bloomfield
Sales Associate And Customer Service Job In West Bloomfield, MI
Full Time & Part Time positions available between $14 and $20 per hour.
Plum Market is an emerging leader in the Grocery, Food & Beverage Retail industry. We are committed to providing the very best selections of All Natural, Organic, Local, and Specialty Grocery items.
Our Team Members are passionate about delivering the highest quality food, beverage, and grocery essentials to our Customers, helping them achieve a better lifestyle. We believe our Team Members and Customers are our top priority by delivering the best possible Customer retail experience.
Our Plum Market Grocery Stores are reflective of the communities we serve. From Team Members to Customers, local vendors and product selection, we are proud of the inclusive culture in which we thrive, and promote at Plum Market. If you share our enthusiasm, please apply to see how you may fit in.
Benefits of working at Plum Market:
Full time & Part time positions available.
We can offer a variety of retail shifts to help with work/life balance.
You can learn about great food and grow your passion at the same time.
We provide exceptional training to help you grow your knowledge.
Paid time and a half for working any of these five federally recognized holidays: New Year's Day, Labor Day, Fourth of July, Memorial Day and Thanksgiving.
Promotional opportunities. We are a growing company and you can grow with us!
Variety of medical, dental, and vision benefits to cover you and/or your family.
401k with company match after a 6 month waiting period.
20% off Team Member Discount.
50% off Team Member Lunch Discount.
Plum Market offers a desirable and rewarding place to work.
Employment is contingent on a successful background check.
Who you are:
You are passionate and wish to continuously learn and grow your capabilities.
You model and provide exceptional Customer Service.
You value inclusion and work to create an environment where everyone feels welcomed and every voice is heard.
You love a challenge and the satisfaction that comes from meeting it.
You inspire people to want to be their best selves.
You have a love for all natural, organic and specialty products.
You have an eye for detail and enjoy merchandising.
What you will bring:
Passion for Customer Service.
Self-motivation.
Detail oriented nature.
Able to work a variety of shifts including nights, weekends and holidays.
Excellent verbal and written communication skills.
Able to stand and walk for up to 4 hours without a break.
Ability to bend and stoop to grasp objects, climb ladders, lift loads, up to 50 lbs. unassisted, push and pull carts weighing up to 100 lbs. unassisted.
What you will do:
Give exceptional Service to our Customers.
Create.
Execute.
Teach.
Learn.
Follow up.
Help other Team Members in your Department.
Communicate effectively with Customers, fellow Team Member and Store Leadership.
Adhere to all Plum Market policies and standard operating procedures.
#fulltime #parttime #workavailable #teammember #jobs #jobsavailable #14perhour #15perhour #plummarket
Compensation details: 14-20 Hourly Wage
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Order Processing & Service Associate
Sales Associate And Customer Service Job In Grand Rapids, MI
Terryberry is looking for a customer and company focused, detail orientated individual to join our fast-paced Order Processing Team. Ideal candidates will have customer service experience, high computer literacy, enjoy routine detailed work and be proficient in Microsoft Office.
POSITION RESPONSIBILITIES:
Reviews, Processes, and approves all new and change orders placed to the company
Assists in collecting and analyzing order trends - including building, maintaining, and communicating spreadsheets, documents, and art files
Organizes, pulls, scans, and files order copies/daily
Manually enters physical return orders, researching existing program information and applying to product received
Communicates and coordinates with other departments/vendors within our company's global community
Provides support to sales and sales administration team with order issues and concerns
Answers main phone line, providing company or order information to customers or first-time callers, and directing calls to appropriate person
Additional tasks and responsibilities, as needed
REQUIRED SKILLS & EXPERIENCE:
Professional customer service experience required
Proficiency in Microsoft Office: Word, Excel, and Outlook
High computer literacy is a must
Strong attention to detail and organizational skills
Excellent oral and written communication skills
Ability to multi-task, prioritize and manage time effectively
Positive attitude and team player!
Solid problem-solving skills
ABOUT TERRYBERRY:
We are Terryberry, the recognition and engagement company that ignites employee success. While we have been in the business of employee recognition for +100 years, we are entering one of the most exciting times of our history as we transition to an employee engagement SaaS led organization. We are headquartered in Grand Rapids, MI; with locations throughout North American and the UK.
Terryberry provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
All interested applicants, please submit your resume to **********************.
Customer Service Representative
Sales Associate And Customer Service Job In Southfield, MI
Race Winning Brands (RWB) is the leading manufacturer of racing and high-performance parts sold to automotive and powersports markets. RWB is the preferred source for high-end pistons, engine blocks, cylinder heads, intake manifolds, connecting rods, crankshafts, clutches, transmissions, springs and other engine and driveline- related performance components. RWB markets its products through multiple prominent brands including JE Pistons, Wiseco Performance Products, Diamond Pistons, Trend Performance, Rekluse Motor Sports, MGP Connecting Rods, ProX Racing Parts, Dart Machinery, PAC Racing, RevMax, Haltech, TSI, and TMG performance. RWB sells to a diverse and unmatched customer base of professional and sportsman racers, engine builders, enthusiasts, OEMs, automotive and powersports dealers and wholesale distributors. RWB is headquartered in Mentor, Ohio with sales offices and manufacturing operations in strategic locations throughout the United States, Canada, Europe and Asia.
JOB SUMMARY:
This position helps generate revenue by obtaining orders, understanding customer's needs, solving problems, providing technical information, and developing accounts. This position will work cooperatively with technical inside/outside salespeople and other members of the team to grow existing customers and create new customers while increasing customer satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Answer inbound phone calls to aid current and prospective customers to purchase
• Initiate outbound calls to current and prospective accounts to inform them of new products, promotions and purchasing opportunities.
• Explain product features based on analyses of customers' needs and on technical knowledge of product capabilities, while providing solutions.
• Open customer accounts by recording accurate information and obtaining needed documents for verification to finalize account set up.
• Receive and process orders from current and prospective customers via phone or EDI.
• Monitor the status of orders and contact customers to assure they are fully aware of any changes in the order fill rates, b/o's, ship dates and payables from original order specifications.
• Answer customers' questions about products, prices, availability, or credit terms.
• Accurately and effectively manage all aspects of order entry, invoicing and acknowledgements to customers.
• Maintain customer records by updating account information where easily accessible by teammates.
• Provide Professional Service Level regarding all verbal and written communications with current and potential customers.
• Meet or exceed customer expectations regarding delivery, quality, and service.
• Obtain working knowledge of RWB's products, services, manufacturing, and technical capability.
• Become well versed in RWB's operating system to perform daily work functions and assigned tasks.
• Maintain open dialog with all sales teammates, making certain any issues/problems are completely explained and resolutions found.
• Work with customers using problem resolution to quickly address all RMA, billing, shipping, credit issues.
• Respond to sales request from social media sites (Marketing support).
• Other duties as assigned.
What You'll Get:
Eligible for Medical, Dental, Vision Insurance as of Day One
Employer Paid Life and Disability Insurance
HSA with Employer Contributions
401(K) Retirement Plan with Company Match
Employee Wellness and Assistance Programs
Paid Maternity/Paternity Leave
Paid Time Off
Paid Company Holidays
PM21
Requirements:
Education:
· High School Diploma and 5-10 years of customer care, or
· Bachelor's degree with 0-5 years' experience
Experience:
Entry level technical sales experience
Computer Skills:
· Proficient in Excel, Word, and email
· Ability to become proficient in company operating systems. (ERP/MAS 500)
Communication Skills:
· Exemplary interpersonal skill in dealing with customers
· Detail-oriented and possess the ability to follow through on issues
· Excellent communication skills (both verbal and written). Must be able to communicate with both management and non-management associates.
EEO Statement:
Race Winning Brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local laws.
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Customer Account Specialist
Sales Associate And Customer Service Job In Canton, MI
Who We Are:
Founded in 1989, Automated Media, Inc. (AMI) is an innovative, award-winning information technology firm, based in Michigan and serving customers around the globe. AMI creates ingenious technology solutions and develops and manages successful systems for Ford, Chrysler, GM, and other customers. These include Ford's Around the Wheel and Blue Diamond programs, as well as other technology and project management programs, consulting, billing, and systems solutions.
Customer Account Specialist
Job Description:
The Customer Account Specialist (CAS) will play a pivotal role in enhancing the employee experience with our dealership partners. The CAS team acts as an automotive industry Help Desk with the primary focus on accepting inbound and conducting outbound calls with car dealerships, distribution centers, and automotive field managers. This person will support dealerships in troubleshooting any confusion and delivering an exceptional customer experience.
Responsibilities:
Welcome inbound calls from dealership employees and distribution center associates, commonly relating to invoicing claims, billing, and questions on employee incentives
Maintaining service requests and ensuring proper follow-up procedures
Initiate outbound calls related to project work
Qualifications:
Bachelor's degree or prior call center experience (inbound and outbound)
Understanding of dealership operations, particularly relating to the service lane
Strong organizational and time management skills
Excellent customer service, communication, and interpersonal skills
Ability to work independently and as part of a team
Proficiency in Microsoft Office Suite
Pay Range:
Starting at $16/hour
Note: This job outline is intended to provide a general overview of the responsibilities and qualifications for the Customer Account Specialist position. Specific duties and requirements may evolve as the role develops based on business needs.
Customer Success Specialist
Sales Associate And Customer Service Job In Detroit, MI
At the core of Hush's mission, our Customer Success team plays a pivotal role. This team is instrumental in ensuring customer satisfaction from the initial product demonstration to ongoing support post-implementation. As a Customer Success Specialist, you'll be involved in crucial aspects of Hush's product Implementation, product management and strategy, and providing both technical and business support to our customers, their employees, and their clients.
Do you have exceptional customer service skills and an insatiable need to get stuff done? Are you looking to kick-start your career at an interesting cybersecurity values-driven tech startup? Do you love surrounding yourself with smart people who challenge you to grow and learn? At Hush, we're protecting the world, one person at a time. We're helping leading organizations protect themselves and their people from hackers, haters, harasseers, and hunters, using the category's most innovative AI-led platform. We've been recognized as a great place to work, as a cybersecurity company to watch. We are looking for top performers who have a track record of success and want to build a company and a better world together.
When our customers choose Hush, they're getting a partner, not just a vendor. They expect and need our Client Success team to deliver at the high bar we've set! We care deeply about our relationships and treat our customers' needs, fears, objectives, and successes as our own. We're looking for someone obsessed with helping, guiding, and delighting our community.
Interested in growing your career? Apply now.
Responsibilities
As a Customer Success Specialist, you will be responsible for contributing to new client onboarding and training, ongoing client support, and the retention and expansion of existing client relationships. In this role, you will:
Be the primary point of contact for our clients and become a true partner in helping them achieve their goals.
Advise and educate clients on the power of Hush.
Build meaningful relationships with each client to truly understand their challenges, and ensure our solutions to meet their unique needs.
Develop deep expertise in our technology and provide hands-on technical support throughout customers and their users' journey with Hush.
Work collaboratively across internal product and engineering teams to translate your clients' feedback into improvements to our product.
Receives, monitors, responds to, and updates ticketing tracking system, other technologies to document and track support services work through phone, email, and chat.
Respond promptly to all contact inquiries, assessing and addressing their needs with empathy and efficiency.
Escalate complex issues as necessary, ensuring all concerns are directed to the appropriate channels for resolution, thereby maintaining high standards of service and support.
Creates, updates, and maintains FAQ documentation for use within the group as well as outside entities.
Participates in and contributes to scheduled and ad-hoc training.
Performs other related duties as assigned.
Experience Required
High school diploma or equivalent, associate's or bachelor's degree a plus.
Previous tenure in an office setting.
One or more years' experience in a customer service environment and experience in a frontline customer service environment OR any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
Demonstrated ability to handle multiple competing priorities/projects/priorities at once.
Demonstrated understanding of how to problem-solve.
Proven track record in building and maintaining strong customer relationships.
Demonstrated proactive approach to work and ability to work well independently.
Skills Required
Good technology ability, able to quickly learn new software.
A natural ability to understand and articulate software features.
Strong passion for application functionality and design.
An innate desire to help, understand, and find solutions.
Excellent communication skills, both written and verbal with technical and nontechnical customers, and a knack for staying calm under pressure.
Interpersonal skills, professional and courteous demeanor, great phone etiquette.
Ability to model empathy, compassion and emotional intelligence.
Working knowledge of Excel.
Understanding of Windows and/or Mac functionality.
Accuracy and attention to detail.
Other Requirements
Ability to work from our Detroit, MI office 4 days a week.
Authorization to work in the United States.
Why You Should Work At Hush
Work side by side with experienced, driven people. The ability to make a big impact on a growing organization and drive your own growth. The opportunity to build the next big thing in cybersecurity engaging with leading brands. Benefits including medical, dental and vision benefits, PTO and paid holidays. Relaxed, casual dress code. And most importantly, we live our values of being customer obsessed, constantly improving ourselves and our business, being the first, and never negotiating on ethics.
What's Hush?
Combining AI-led detection and removal, Hush is the most comprehensive privacy defense against cyber, financial, physical, impersonation, and reputational threats. Hush empowers today's knowledge workers by finding everything the internet knows about them, educating them on their vulnerabilities, and making it one-click easy to reduce their targetable footprint. The platform is trusted by leading CISO's and their teams to monitor and minimize their company's human attack surface, because it's always easier to hack a person than a computer. Hush has won several awards including from Google, WealthBriefing, is SOC2 certified, and is a 'top cybersecurity-company-to-watch". Learn more at gohush.com.
Immediate Opening - Consumer Loan Sales Specialist - Paid Time Off & Incentive Pay
Sales Associate And Customer Service Job In Benton Harbor, MI
At OneMain, Consumer Loan Sales Specialists empower customers - listening to their needs and providing access to friendly, fast, and affordable financing for life's expenses. Consumer Loan Sales Specialist will learn the lending and servicing business at OneMain allowing them to grow their career.
In the Role
Deliver results related to individual and branch sales goals as well as customer expectations
Develop new relationships - and maintain existing relationships - working with customers throughout the loan process and loan life cycle
Present financial solutions, based on customer needs, that meet their goals
Present customers with optional insurance products
Educate customers on the terms and conditions of their loan to ensure a clear understanding
Partner with local businesses to seek out and develop new customers
Learn how to utilize credit underwriting techniques and sales tools
Manage the life cycle of the loan, including collections activities, complying with all laws and regulations
Requirements:
HS Diploma/GED
Preferred:
Sales, Collections or Customer Service experience
Bilingual - Spanish
Location: On site
The schedule for this position is Monday-Friday during standard business hours, with some extended hours during the week as needed which may include Saturday.
Who we Are
A career with OneMain offers you the potential to earn an annual salary plus incentives. You can steer your career toward leadership roles such as Branch Manager and District Manager by taking advantage of a variety of robust training programs and opportunities to advance. Other team member benefits include:
Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Paid time off (15 days vacation per year, plus 2 personal days, prorated based on start date)
Paid sick leave as determined by state or local ordinance, prorated based on start date
Paid holidays (7 days per year, based on start date)
Paid volunteer time (3 days per year, prorated based on start date)
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
In our more than 1,300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be -- in person, by phone and online.
At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.
Key Word Tags
Sales, Collections, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager Trainee
Member Service Representative
Sales Associate And Customer Service Job In Battle Creek, MI
Our Member Service Representatives are responsible for providing a variety of services including working the teller line, opening new accounts, originating loans, establishing deposit products and providing service for established accounts. Our Member Service Representatives ensure members are promptly and professionally served, following all service standards. They also educate members on products and services available at the credit union. MSRs have established goals for cross-selling products and services to members.
Requirements are:
• High school graduate.
• A minimum of one year experience in a similar capacity in a banking environment.
• Ability to motivate and influence others.
• Ability to meet and exceed established sales goals.
• Ability to communicate effectively in writing and orally.
• Ability to resolve interpersonal conflict and miscommunications.
• Strong PC skills in Microsoft Word, Excel and Publisher are desired.
Member Service Representative must have strong availability Monday -Friday until 7:00PM, and 3:00PM on Saturday. Opening is in Battle Creek Michigan.
PM20
Requirements:
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Parts Sales Specialist
Sales Associate And Customer Service Job In Marquette, MI
About the Company - McCoy Construction & Forestry, a John Deere dealership group with 25 locations across the Midwest and East South Central Regions, has an opening for a Parts Counter Specialist.
About the Role - A Parts Counter Specialist will perform a variety of customer service, marketing, promoting, advertising, and stocking duties related to the parts sales, receiving and delivery of parts and accessories that contribute to the efficient, safe, and profitable operation of the parts department. They will assist customers by properly identifying needed items, using electronic parts catalogs and other available resources. They will merchandise, invoice, and make any necessary entries to the inventory control system based on company guidelines.
Responsibilities -Filling parts orders for customers which may require determining correct parts numbers and/or correct parts by using computers, service bulletins, etc
Ordering parts from manufactures or outside vendors by preparing purchasing orders and correct documentation.
Processing return parts from customers, issuing proper credit memos and re-stocking the parts
Keeping customers informed on any back order situations of parts
Pricing parts
Warehouse duties including pulling parts, stocking parts and conducting inventory
Qualifications -Have above average organizational skills
Ability to communicate effectively with both customers and internal members
Must be able to balance priorities in high pressure situations
Prior history with counter sales and/or parts and service is required
Good computer skills
Basic familiarity with Microsoft Outlook, Word and Excel is required
Successful candidates must possess the ability to multi-task
Willingness to learn internal computer systems
Driver's license with a good driving record required
Must be able to lift 50lbs regularly and up to 100lbs occasionally
Required Skills -Above average organizational skills
Effective communication with customers and internal members
Ability to balance priorities in high pressure situations
Computer skills
Microsoft Outlook, Word, and Excel proficiency
Multi-tasking ability
Willingness to learn internal computer systems
Valid driver's license with good driving record
Ability to lift 50lbs regularly and up to 100lbs occasionally
Paid Time Off-80 Hours in the First Year!
Ongoing training by the best in the industry
Medical, Prescription, Dental, Vision, Short- and Long-Term Disability
401K with Employer Match
$50,000 Life Insurance Policy
Equal Opportunity Statement - Affirmative Action/Equal Opportunity Employer Qualified women, minorities and people with disabilities encouraged to apply.
Inside Sales Representative
Sales Associate And Customer Service Job In Livonia, MI
USA-MI-Livonia Type: Full-Time # of Openings: 1 LI
Alro Steel is currently seeking an Inside Sales Representative to join our team in Livonia, MI.
Join the Alro team and start building your tomorrow! Whether you are a recent graduate or an experienced professional, Alro offers rewarding and challenging career opportunities, as well as a competitive compensation and benefits package. We work hard to provide our teammates with comprehensive on-the-job training for a multitude of business disciplines, so that they can maximize their career expectations.
Most importantly, employment at Alro is about being a part of something bigger. It's about being on a team that employs the highest levels of loyalty, honesty and integrity. It's about exceeding customer expectations on a daily basis by taking a true interest in their needs. An Alro career provides a dynamic work environment that allows our teammates to learn, grow and succeed in whatever they put their minds to, both personally and professionally.
Salary: Up to $21.50
Outstanding low cost 90/10 Healthcare benefits after 30 days of employment!
Medical/Dental/Vision/Prescription
Responsibilities
The successful candidate will be responsible for:
managing an established customer base;
pricing and processing orders;
solving customer delivery and material challenges;
interacting with operations on behalf of the customer.
Qualifications
The ideal candidate will:
preferably have previous metals experience;
be attentive to detail;
be an effective communicator;
have strong organizational skills and the ability to multi-task;
be proficient in MS Word and Excel.
Benefits:
Competitive pay
Medical Benefits
Dental Benefits
Vision Coverage
Flexible Spending Accounts
Retirement Savings Plan
Paid Vacation
Paid Holidays
Life Insurance
Disability Benefits
Tuition Reimbursement
About the company:
Alro Steel Corporation supplies raw materials (carbon, stainless steel, aluminum and red metals) to a variety of manufacturing and other industries. Our customer base, ranging in size from small to very large users of metals, has come to depend on Alro's commitment to excellent delivery service.
Alro Steel, established in 1948, is a privately held corporation with over 60 facilities strategically located throughout the Midwest and Southeast.
Alro Steel Corporation is an Equal Opportunity Employer (EOE) and offers a Drug-Free Environment and Opportunities for Advancement.
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Service Writer
Sales Associate And Customer Service Job In Melvindale, MI
Job Title: Service Writer
Duration: 12 Months Contract + Possibility of Extension/FTE
Pay Rate: $24.00 - $25.77 hourly
The manager is looking for someone who has worked in a customer facing position in the automotive industry. Service advisors, service managers, etc.
Job Summary
Serves as primary customer contact to promote quality customer service and increase business within the branch location.
Key Responsibilities
Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
Analyze customers needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work
Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plans with the Service Supervisor/Team Lead prior to customer contact.
Works with the Service Supervisor and/or Team Lead to schedule job assignments
Develops positive relationships with key customers; resolves customer concerns regarding warranties; explain charges to customers
Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit ******************* to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Full-time Sales Associate w/Keys (Adrian, MI)
Sales Associate And Customer Service Job In Adrian, MI
1525 W. Maumee St., Adrian, Michigan 49221
The primary responsibilities of the Sales Associate position are to maintain outstanding customer service, generate sales, merchandise product, own assigned departments and support the store management team. The Temporary Key Carrier is responsible for the overall direction of store associates and coordination of store operations in the absence of the Store or Assistant Management staff. You will typically be utilized in this capacity to cover for vacation or illness.
Be steadfast in Great Lakes Ace Hardware's Mission, Vision, and Core Values working to live the core values every day.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (Other duties may be assigned as needed):
Greets all customers and assists in answering questions about merchandise and locating merchandising; uses The S.A.L.E.S. process to help customers find everything on their lists.
Completes all company and departmental paperwork accurately, including Price Change Bulletins, Operation Actions, Red Tags, and Bin Tags.
Receives, opens, and unpacks cartons or crates of merchandise, checking paperwork against items received when required, and replenishes stock when necessary.
Displays and maintains merchandise on end caps, shelves, counters or tables following company plan-o-gram, building displays when necessary to attract customers and promote sales within specified guidelines by your management team.
Maintains on-hand integrity through inventory adjustment reports including; cycle count, negative on-hand.
Follows the nightly maintenance checklist to ensure proper store recovery and cleanliness.
Maintains familiarity with new products and ad merchandise.
Has sound awareness of surroundings, customers, etc. and practices loss prevention techniques to minimize shoplifting losses.
Working knowledge of the tools available to operate the store; including, but not limited to: RF Gun, Back Office Procedures and the use of Store Opportunities.
Follows GLA policies and procedures for all transactions. Engages the customer to ensure they are receiving all the benefits of being an Ace Rewards member and actively seeking participation from them.
Must be able to communicate effectively, and work with colleagues and customers effectively and professionally.
ADDITIONAL DUTIES AND RESPONSIBILITIES
Assists with color matching and mixing paint
Assists and/or makes recommendations to customers in the service areas within the store including, but not limited to; chain, rope, key, and glass cutting, screen repair, and knife sharpening.
Operates cash register by scanning all merchandise, engaging the customer through suggestive selling, proper tendering of each transaction, and thanking the customer for shopping at GLA.
Adhere to all company policies.
Participates in periodic team meetings.
A continuous pattern of regular and prompt attendance is required along with the ability to work a flexible schedule including weekends.
PM22
Compensation Details:
$13.00 per hour
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Equal Opportunity Employer
Great Lakes Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.
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