Sales associate and customer service jobs in New York - 9,119 jobs
Customer Success Associate
Archipelago Analytics Holdings Inc.
Sales associate and customer service job in New York, NY
Who we are:
Welcome to Archipelago, where we're redefining the landscape of commercial property and casualty insurance with a powerful AI platform that helps drive meaningful business decisions and value for their clients as easily and efficiently as possible. By equipping brokers with our Agent, Hub, and Platform, we empower our customers to navigate the complexities of property and casualty insurance with confidence and control.
Archipelago was founded in 2018 and serves many of the world's largest commercial P&C brokers and their clients, representing over 2,500 of the world's largest and most dynamic portfolios to improve their data and better represent their risks. Join us at Archipelago and be part of a team dedicated to enabling commercial property and casualty insurance brokers with AI agents. We're seeking individuals with a passion for innovation, a commitment to excellence, and a drive to further elevate and empower our customers.
If you're ready to make a meaningful impact and be part of a dynamic, forward-thinking company, we invite you to explore our job opportunities and join us on our journey to keep data accurate and workflows seamless.
NOTE: Candidate is to be located in New York, NY metro area only as we are looking to build co-located clusters of employees that can meet in an office for collaboration and design in a hybrid schedule.
Who you are:
Archipelago is seeking a Customer Success Associate to join our growing team. As a Customer Success Associate, you will be responsible for supporting one or more Customer Success Manager's book of enterprise accounts from initial engagement to fully developing and realizing the value proposition. You will join in forming enduring relationships that create grassroots and viral demand for Archipelago's solution. As a byproduct of your engagement and relationships with key direct and channel customers, you will frequently interface with others supporting the account teams, including other department members to help develop and evolve the Archipelago value proposition and platform requirements.
Ideally, you have professional experience in account and delivery management, strong customer relationship experience, and comfort working with and understanding data. Experience working in the Software-as-a-Service (SaaS) and/or commercial insurance industries are considered a big plus.
Responsibilities:
Support customer onboarding plans and timelines, prioritizing value delivery
Collaborate with customer success managers to ensure customer deliverables are synchronized with expectations and repetitive problems are resolved with long term solutions.
Communicate and consult with customers to align platform deployment timing and configuration. Track timeline and dependencies, including change management.
Support business reviews and ongoing training, as required.
Support compilation and messaging of customer feedback and requirements to the product management and product marketing teams to improve service quality.
Contribute to the continuous improvement, accuracy and efficiency of the customer onboarding process
Lead management of customer facing FAQs, user guides, and in-app engagements.
Interpret and diagnose data-related discrepancies to guide appropriate teams to troubleshoot.
Maintain Support Service Level Agreements (SLA).
What Success looks like in 12 months:
Identify key customer issues and drive monthly user activity for designated customers through application user engagement and relationship building.
Develop and implement digital-driven processes and communication to streamline existing customer engagements (automation through Gainsight, Pylon, and Salesforce).
Lead the inbound support responsibilities for the CSM team achieving stated response times and satisfaction ratings.
Assist the CSM team to achieve less than 10% churn.
Demonstrate growth toward successfully leading assigned customers through the customer onboarding process.
Qualifications:
A minimum of 2 years of experience in account management, customer success, and/or consulting in a B2B client-facing position.
Critical thinking and problem-solving capabilities; proficiency in data / business analysis.
Strong communication skills; can give an excellent presentation, engage meaningfully with customers, and write an eloquent and concise e-mail.
Highly organized and inquisitive with an interest in developing business acumen.
Empathy with a knack for understanding what a customer really needs and why they need it.
Previous experience of browser-based web apps preferred, with familiarity using third-party tools such as Microsoft Outlook, Excel, PowerPoint, Word, Gainsight, Shortcut (or Jira), Pylon (Zendesk or similar), and Slack also preferred.
Bachelor's degree required.
Bonus Points:
* Experience in the commercial insurance industry (or other insurance sectors).
* Familiarity working with a similar customer profile, such as real estate owners.
Benefits:
We offer benefits regardless of where you are in your career. Providing our employees the means to lead healthy, balanced lives results in the best possible work performance.
Company Equity Program
Medical, dental, vision and life insurance
Flexible Time Off
Mental Health programs
All benefits are subject to change at management's discretion.
Salary Range in NY: $80,000 - $100,000
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.
$80k-100k yearly 1d ago
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Associate, Client Service
Kantar 4.3
Sales associate and customer service job in New York, NY
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.
To start a career that is out of the ordinary, please apply...
Job Details
Job Title: Associate, Client Service, Media
Job Location: New York (Hybrid)
About the team:
Our media effectiveness client service team are experts in understanding the changing media landscape. They help organizations optimize their media campaigns, identify target audiences, and measure the impact of their marketing efforts. With a focus on cutting edge technologies, audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media. Their global coverage and local expertise enable clients to better understand media audiences and their relationships with brands to optimize investment.
About the role
The Associate is responsible for servicing media clients through the development of quality of work, efficient delivery and developing strong relationships. In this role, they will build their skills and expertise as a research partner to our clients in advising on strategy for digital and multi-platform media campaigns. This person will have strong communication and organization skills, attention to detail and interest in what makes advertising great on various media platforms.
Primary Responsibilities:
Execute advertising campaign effectiveness research studies for some of Kantar's top brand, agency and media platform clients.
Utilize various tools and partners to complete studies from start to finish.
Day to day tasks may include leading kick-off calls, study setup, survey design, data analysis, report writing and presentation of results.
Manage project timelines and quality, collaborating with client teams and across departments.
Lead meetings to scope and kick off new projects as well as to present data results to clients and their ad agencies.
Develop actionable media and creative recommendations for future ad campaigns based on measurement results.
Perform quality checks to ensure project accuracy and address issues proactively.
Continuously seek to improve skills through training and team support.
Build understanding of media capabilities and analytic methods.
Exhibit critical thinking, seek process improvements, and foster a positive, inclusive environment.
Essential Knowledge & Experience
Bachelor's degree in market research/marketing or related social science and analytic disciplines
1+ years of professional market research experience preferred with exposure to quantitative methodologies
1+ years of experience in client facing roles and track record of success in client interactions
Basic understanding of digital advertising principles and practices.
Strong process and time management skills; capable of prioritizing and delivering against multiple/competing deadlines; prior project management experience preferred
Proficient computer skills in Microsoft office and Google Suite tools, and ability to master other needed business tools (e.g., data management / cross tab and other proprietary tools)
Strong detail-orientation with ability to manage multiple work streams and collaborate cross-functionally
Excellent communication skills (verbal and written) with ability to use logical reasoning and problem-solving
Natural curiosity, a can-do attitude, driven and ability to take initiative
Kantar Benefits
We provide a comprehensive, highly competitive benefits package, including
Medical plans with comprehensive, affordable coverage for a range of health services
Health Savings Account/FSA
Dental, Vision and benefits to cover unique healthcare needs
Wellness Program
401k with match
Tuition Reimbursement, Commuter benefits
Unlimited PTO
At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver. We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that's out of the ordinary and join us. We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted, and are allowed to flourish in a space where their mental health and wellbeing is taken into consideration. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.
At Kantar, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients. Kantar is committed to inclusion and diversity; therefore, we welcome applications from all sections of society and do not discriminate on the basis of age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status or any other legally protected characteristics.
Privacy and Legal Statement
PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited ("Kantar"). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager.
The salary range for this role in New York is $64,300 - $85,000. Your final base salary will be determined based on several factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability
Location
New York, World Trade CenterUnited States of America
Kantar Rewards Statement
At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that's out of the ordinary and join us.
We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.
We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.
Kantar is the world's leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar's 30,000 people help the world's leading organisations succeed and grow.
$64.3k-85k yearly 1d ago
Customer Success Associate
Adaptive Security
Sales associate and customer service job in New York, NY
About Adaptive Adaptive is a cybersecurity startup on a mission to stop AI-powered cyberattacks. In December 2025, the company announced an $81M Series B led by NVIDIA and Bain Capital Ventures, with participation from Capital One Ventures, Citi Ventures, and continued support from Andreessen Horowitz (a16z), the OpenAI Startup Fund, and Abstract Ventures. The round marked NVIDIA's first AI cybersecurity investment.
Adaptive was founded by Brian Long and Andrew Jones, repeat entrepreneurs who have built and scaled category-defining companies. Brian and Andrew previously co-founded Attentive, which grew to more than $500M in annual revenue and a $10B+ valuation, and TapCommerce, which was acquired by Twitter. Together, they bring deep experience building high-growth, product-led businesses at massive scale as Adaptive builds the security layer for the AI era.
Trusted by leading banks, technology companies, and healthcare organizations, Adaptive protects teams from emerging threats like deepfakes, smishing, and AI-powered voice scams. With rapid enterprise adoption and a $200B+ market ahead, the company is just getting started.
The Role
We are growing our Customer Success team based out of our NYC office. The Customer Success Associate role is a foundational role with the autonomy to define and shape our customer onboarding and support processes from the ground up. You will act as the first line of defense for our clients-owning all aspects of implementation, onboarding, and technical support. As the "face of the product", you will ensure customers see immediate and lasting value from our platform. You'll partner directly with leadership and Engineering to rapidly troubleshoot issues, relay product feedback, and identify areas for improvement-ensuring a world-class experience for our users. This is an opportunity to make a significant impact, influence how we scale, and grow your career alongside a fast-moving, well-funded startup.
Responsibilities
Own all aspects of customer implementation, onboarding, and support.
Conduct kick-off calls with new customers to ensure a successful setup and clear expectations.
Act as the first responder for customer-reported issues, providing prompt troubleshooting and ensuring timely resolutions.
Proactively monitor support channels (email, chat, etc.) and respond efficiently to customer inquiries.
Collaborate with Engineering to escalate and resolve complex incidents, surfacing broader product or platform health concerns as needed.
Partner with internal teams (Product, Design, Leadership) to continuously improve the customer experience, tools, and processes.
Act as the voice of the customer, providing product feedback and identifying gaps or new feature opportunities.
Strive to exceed customer expectations in response quality, timeliness, and overall satisfaction, ensuring customers achieve ongoing success with our platform.
Qualifications
1-3 years of work experience, ideally at a SaaS company (bonus points for direct Customer Success, Implementation, or Client Support experience)
Strong troubleshooting and problem-solving skills
Excellent written and verbal communication skills and a customer-first mindset.
Demonstrated ability to multitask, prioritize, and thrive in a fast-paced startup environment.
A growth mindset and willingness to learn rapidly-both from customer interactions and from working closely with engineers and product managers.
Compensation & Benefits
Competitive compensation and a fantastic office atmosphere.
Premium healthcare and wellness benefits.
Sales associate and customer service job in New York, NY
One of the large Asia/US eCommerce logistics companies is looking for a detail-oriented Customs Entry Specialist to support air import operations in the JFK / New York area. This role focuses on monitoring inbound shipments, preparing customs documentation, coordinating with carriers, and helping ensure cargo is released smoothly and on time. You'll work in a fast-paced environment handling compliance paperwork, checking commercial documents, and supporting the clearance process from start to finish. This is a strong opportunity for someone early in their customs brokerage career who wants to grow in international logistics.
Ideal background:
1-3 years in customs or trade compliance
Comfortable working under time pressure
Familiar with tariff classification and import documentation
Strong attention to detail and organization
Fluent in English and Mandarin
Apply today to be part of the great supporting team.
$43k-83k yearly est. 7d ago
Client Service - Senior Associate
17Capital
Sales associate and customer service job in New York, NY
17Capital is a private credit manager, specializing in NAV finance for the private equity industry. It provides non-dilutive capital to high-quality private equity management companies, funds, and institutional investors as part of their toolkit for value creation and portfolio management.Founded in 2008, 17Capital has raised over $19 billion, and completed over 100 investments and 50 exits since inception.For more information, please visit ******************
Overview
17Capital's Client Service team is looking to hire a Senior Associate to join their team in New York to continue to drive the rapid growth of this area and the firm. The Client Service team sits within the Investor Relations team. The individual will work closely with the global Investor Relations team located in Europe, North America and the Middle East, and assist them in managing the existing LP base as well as supporting all fundraising activities and investor events.
17Capital's Values
Our values are the basis on which we build strong relationships with our clients, our investors and each other. They are the foundation of our business and integral to our continued ability to pioneer success.
Build trust - We behave and act in ways that earn trust
Embrace "different" - We embrace new ideas and constantly strive to discover new ways of doing things
Make things happen - We are agile and responsive in a way that delivers success for all our stakeholders
Strive for excellence - We act with professionalism and adhere to our high standards
Role and responsibilities
Work closely with the team to deliver a first class and effective client relations service
Assist with the development of fund marketing materials for fundraising, roadshows, AGMs, investor updates and other investor communications, including PPMs, DDQs, case studies etc.
Support the development of the junior team
Support organizing and coordinating investor events in New York
Prepare and produce materials for investor meetings
Provide hands-on support to the existing investor base and respond to investor queries and reporting
Proactively help and provide input into improving processes and procedures
Skillset required
Previous experience working in an IR or CS team in Private Equity/Private Credit
A team player who can work in a collaborative, dynamic environment
Strong financial and analytical skills
Exceptional communication skills both verbal and written
A strong work ethic and someone who can take ownership of their work whilst demonstrating a high level of attention to detail
Able to demonstrate honesty, integrity, and professionalism
Competent with PowerPoint, Excel and Word
Knowledge/Experience
Minimum 5 years' experience in a similar function within Private Credit or Private Equity
Previous experience in Client Services or Investor Relations team
We offer you
Career development, including comprehensive in-house training programme
Opportunity to learn and grow whilst making a meaningful contribution to the continued expansion of 17Capital during an exciting time of the firm's overall growth phase
Competitive reward and benefits
The base salary for this position is expected to be between $110k - $160k. Salaries may vary based on factors, such as skills, experience, and qualifications for the role, as determined by the Company at its sole discretion. The range listed reflects base salary only, and the total compensation package may include other components such as discretionary incentive compensation.
17Capital is an equal opportunity employer and does not discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact *************************.
$110k-160k yearly 1d ago
Customer Service Representative
Amphenol Aerospace Operations 4.5
Sales associate and customer service job in Sidney, NY
The Role -
Amphenol Aerospace Operations is seeking a CustomerService Representative to work out of its state-of-the-art facility in Sidney, NY.
The key responsibilities of this CustomerService Representative include, but are not limited to:
Serve as a proactive liaison for a designated group of customers to provide
quotations, perform order maintenance and expedite orders.
Provide this information through a multi-functional team approach.
Process all change orders and schedule advances in a prompt and courteous
manner.
Expedite delivery of customer orders to comply with customer requirements.
Coordinate expedites through appropriate personnel in Planning & Production
Departments.
Monitor delivery status of orders from key customers.
Coordinate source inspection to enable parts to ship in a timely manner.
Verify and administer terms and conditions on customer orders and
quotations.
Process complete and accurate phone quotations.
Process purchase orders for imported products.
Receive and process customer purchase orders and informs them of delivery
date.
Fulfil customer requests for information.
Process confirming orders and coordinates with necessary personnel.
Monitor quote progress to assure response by due date.
Monitor order progress to assure prompt processing.
Serve as back-up to other CustomerService Representatives on customer team.
Salary $50,000 - $63,000
Location -
Sidney, NY
30 Minute Drive from Binghamton, NY
20 Minute Drive from Oneonta, NY
The Person -
The key skills and qualities of a CustomerService Representative at Amphenol
Aerospace Operations:
Associates degree with experience in customerservice in a manufacturing
environment or call center required and/or equivalent related education
experience.
Excellent interpersonal skills and be adept at both oral and written
communications.
Proficiency with Microsoft Office
Confidentiality
Be a team player
Be able to work in a fast paced environment
The Company -
With manufacturing sites in Sidney, NY, Mesa, AZ, Nogales, MX, and a Design
Center in Pasadena, CA, Amphenol Aerospace Operations has been a leader in
designing and manufacturing electrical components for the aviation and
commercial airplane industry for over 100 years.
Focusing on serving the needs of advanced and challenging market segments, we
pride ourselves on our consistent ability to innovate and provide the markets
with new creative solutions.
Working at Amphenol means you are recognized and valued for your contributions
because we believe that our human capital is the most valuable asset we have. We
support and encourage career development for all employees and have ample
opportunities for advancement.
We pride ourselves for being customer-centric, accountable, reliable, and
enthusiastic in all that we do. These values are ingrained in each of us and
contribute to a culture of teamwork and meaningful work.
Amphenol offers a competitive wage and benefits. The candidate must be able
to legally work in the United States; we are unable to provide
sponsorship. This position requires access to controlled technology that is
subject to US export controls. Qualified candidates must be a US person
(including US Citizen, lawful permanent resident, or protected individual as
defined by 8 U.S.C. 1324b(a)(3)) or eligible to obtain required authorization(s)
from the U.S. Government.
Amphenol is a proud Equal Opportunity/Affirmative Action Employer. All
qualified applicants will receive consideration for employment without regard to
race, color, religion, marital status, sex, sexual orientation, gender identity
or expression, national origin, age, protected veteran status or disability
status. We aim to create an inclusive working environment where all employees
are respected and treated equally.
Amphenol - Making History, Designing the Future
$50k-63k yearly 1d ago
Customer Service Representative - State Farm Agent Team Member
Alex Sette-State Farm Agent
Sales associate and customer service job in Kingston, NY
Benefits:
Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
Training & development
ABOUT OUR AGENCY: Our agency opened in 2022 and has quickly built a strong foundation with three full-time team members who work together in a supportive, team-oriented environment.
Team members enjoy several great perks, including paid time off, a Simple IRA, and reimbursement for licensing costs. The office also keeps things fun and motivating with Friday lunch promos for meeting goals and end-of-year celebrations. We also have a room where team members can relax and recharge during breaks.
Our office culture is down-to-earth and friendly, where everyone values teamwork, communication, and genuine engagement with both customers and colleagues. The agent fosters an approachable, easygoing atmosphere where people are encouraged to contribute ideas, build relationships, and grow within the agency.
If you're personable, motivated, and enjoy being part of a collaborative, high-energy team, this agency offers the perfect place to grow your career while enjoying a welcoming work environment.
ROLE DESCRIPTION:
As a CustomerService Representative - State Farm Agent Team Member with Alex Sette - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customerservice skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customerservice experience preferred.
Bilingual Spanish preferred.
$31k-40k yearly est. 1d ago
Customer Service Representative
Ashley | The Wellsville Group
Sales associate and customer service job in Batavia, NY
We're seeking a passionate and empathetic CustomerService Representative to join our Corporate CustomerService Center in Batavia, NY. In this role, you'll be the heart of our customer experience, resolving concerns, managing warranty inquiries, and coordinating solutions across multiple states. With the potential to transition to a work-from-home position after 90 days, this is your chance to shine in a fast-paced, supportive environment where your problem-solving skills and positive attitude will make a real impact.
What You'll Do
As a CustomerService Representative, you'll be the heart of our customer experience, turning challenges into solutions and ensuring every guest feels heard and valued. Your key responsibilities include:
Master the Warranty: Become an expert on our warranty offerings, guiding customers through coverage details and limitations with clarity and confidence.
Champion Customer Advocacy: Be the voice for our guests, managing concerns across platforms, including social media, to maintain our stellar reputation.
Resolve with Excellence: Coordinate with internal teams and external partners to tackle customer issues in a multi-state environment, ensuring seamless resolutions.
Document with Precision: Execute flawless documentation and procedures, acting with integrity to keep accounts accurate and organized.
Exercise Smart Judgment: Escalate serious issues through the right channels while bringing creative solutions to improve daily operations.
Embrace Flexibility: Thrive in a fast-paced office with a touch of chaos, adapting to unique accounts and using your judgment to get things done.
Who We're Looking For
This role is ideal for someone who:
Loves Problem-Solving: You enjoy smoothing out bumps in the road for customers and coworkers alike, turning challenges into opportunities.
Thrives on Interaction: You're energized by connecting with people, educating customers, and finding solutions even when things go wrong.
Stays Positive: Your glass is always half full, and you bring an upbeat, can-do attitude to every situation.
Brings Ideas: You're not afraid to suggest improvements or point out where we can do better, always with a focus on solutions.
Handles Fast-Paced Chaos: You're comfortable in a dynamic office environment where no two days are the same, and you use your judgment to stay on top of it all.
Why You'll Love Working With Us
Competitive Pay: Start at $17.00 per hour with opportunities to grow.
Flexible Schedule: Tuesday - Saturday 9AM - 5PM
Supportive Team Culture: Join a passionate, collaborative team that values your ideas and celebrates success together.
Growth Opportunities: With 20 stores across three states, we're a growing company with paths for career advancement.
Flexible Work Options: Potential to work from home after 90 days, giving you the balance you need.
Make an Impact: Your work directly contributes to our 5-star reputation and customer satisfaction.
Ready to Join Us?
If you're ready to bring your positivity, problem-solving skills, and customer-first mindset to The Wellsville Group, we want to hear from you! Apply today and let's create exceptional experiences together.
Compensation details: 17 Yearly Salary
PI4b097d900c71-37***********7
$17 hourly 21h ago
Sales Associate
American Signature, Inc. 4.5
Sales associate and customer service job in Buffalo, NY
At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey-an adventure. To that purpose, we are committed to providing our customers with an easy and fun furniture shopping experience. As a valued member of our inside sales team, you are the first person that our customer meets when they enter the store. You understand that our company is dedicated to maniacal customerservice. It starts with you delivering an unmatched customer experience. Every day is an opportunity to turn our guests into loyal customers who live a well-furnished life and promote our brand. The SalesAssociate reports directly to the Sales Manager.
Some of the functions the SalesAssociate will perform:
Embodies our values: Adventure Guides, Serve Others and Own It
Has great personal style that is on trend and represents the brand
Assists in fostering an energetic and positive working environment
Develops strong relationships with customers who shop with us in-store and online
Listens to the customers' needs while presenting possible solutions
Assists in designing customers' homes by confidently mixing our different furniture styles to the expectation of the customer
Partners with all team members to create an easy transaction and great in home delivery service
Displays strong people skills: approachable, empathetic and a good listener
Helps ensure the store environment looks great by cleaning, maintaining and straightening merchandise
Requirements
The ideal candidate will have, among other skills and abilities:
High school diploma or general education degree (GED); or equivalent combination of education and experience
Ability to read, write and comprehend simple instructions, short correspondence, and memos
Ability to effectively present information in one-on-one and small group situations to customers, and team members
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Track record of serving others and putting team goals first
Owners mindset; takes ownership over everything within scope of responsibility
Embody an adventure guide; passion for the business, bringing curiosity and innovation to the job
Proactive approach; identifies and solves problems
Adaptability; flexible to shifting priorities and a changing environment
Desire to continuously improve
If you are selected for an interview, a formal job description is available. Your interviewer can answer any questions you may have about your role in our company.
$40k-55k yearly est. 1d ago
Customer Service Specialist
Abrasive Products, LLC
Sales associate and customer service job in Orchard Park, NY
We are seeking a detail-oriented and professional CustomerService Representative to join our team. This role is central to maintaining strong customer relationships and ensuring smooth order processing and support. The ideal candidate will thrive in an office environment and be passionate about delivering outstanding service to our industrial and commercial clients.
Key Responsibilities
Serve as the primary point of contact for customer inquiries via phone, email, and internal systems.
Process orders, quotes, and returns accurately and efficiently.
Provide product information and support related to our products and services.
Coordinate with internal departments (sales, warehouse, accounting) to ensure timely and accurate fulfillment.
Maintain and update customer records in the CRM system.
Troubleshoot and resolve customer issues with professionalism and urgency.
Support the sales team with orders and customer follow-ups.
Uphold company standards for service quality and responsiveness.
Multitask effectively-manage multiple customer requests, order entries, and follow-ups simultaneously while maintaining accuracy and a high level of service.
Requirements
High school diploma or equivalent; associate or bachelor's degree preferred.
Previous experience in customerservice, preferably in a distribution or industrial setting.
Strong communication and interpersonal skills.
Proficiency in Microsoft Office and CRM systems.
ERP experience (Sage 100/MAS 90 preferred).
Ability to work independently and collaboratively in an office environment.
Attention to detail and strong organizational skills.
Technical aptitude or willingness to learn product specifications.
Physical Requirements
* Prolonged periods sitting at a desk and working on a computer.
* Must be able to lift up to 15 pounds at a time.
Benefits
Medical, Dental, and Vision Insurance.
401(k) Plan.
Paid Time Off
Paid Holidays.
Company Paid Life Insurance.
Company Paid Short-Term Disability.
Company Paid Long-Term Disability.
Employee Assistance Program.
About SurfacePrep
Delivering Results Beyond the Surface
Founded in 1956, SurfacePrep is North America's leading provider of surface enhancement solutions, with over 60 facilities across the United States, Canada, and Europe. With decades of experience, we deliver reliable equipment, consumables, and technical expertise that help manufacturers enhance performance, efficiency, and finishing quality across their operations.
At SurfacePrep, we understand the importance of dependable and effective surface enhancement solutions. Our team partners with trusted manufacturers to provide comprehensive process improvements, hands-on technical support, and high-quality products across a wide range of applications - including coated and bonded abrasives, abrasive air and wheel blasting, mass finishing, paint and powder coating, additive manufacturing post-processing, and turnkey production services that help customers eliminate risk, protect uptime, and maintain consistent quality.
Our national footprint combines local expertise with a robust network of resources, ensuring consistency, responsiveness, and innovation for customers across aerospace, automotive, medical, defense, general manufacturing, and more.
By partnering with SurfacePrep, customers gain more than products - they gain a collaborative team committed to delivering results beyond the surface.
Salary Description
Starting at $24.00/hour
$24 hourly 1d ago
Customer Account Specialist(Manufacturing)
Ajulia Executive Search
Sales associate and customer service job in New York, NY
B2B
Cross-check invoices with purchase orders and delivery receipts.
Ensure pricing accuracy: Confirm unit prices, discounts, taxes, and totals match agreed terms.
Prepare bills of lading
Are you looking to make a career change to a stable company? This exciting opportunity offers a competitive salary plus an excellent benefits package including medical insurance, dental insurance, vision insurance and paid PTO.Does this position match your future career goals?Then this opportunity could be the right fit for you.
Why should you apply?
Growth Opportunities
Great Pay
Excellent Benefits
Responsibilities:
Keep records of customer interactions, process customer accounts and file documents.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Client Interaction: Act as the main point of contact for clients, addressing inquiries and resolving issues promptly to ensure customer satisfaction.
Order Management: Process orders accurately and coordinate with production and logistics teams to ensure timely delivery.
Communication: Maintain clear and effective communication with clients regarding product specifications, order status, and any changes or updates.
Documentation: Maintain accurate records of client interactions, transactions, and feedback for continuous improvement.
Acknowledging and resolving customer complaints.
Process purchase orders in accordance with company policies and timelines.
Validate bills of lading to ensure proper shipment documentation.
Coordinate with the traffic department to confirm logistics and resolve transportation issues.
Partner with buyers and sales reps to address customer inquiries and resolve discrepancies.
Maintain organized and up-to-date customer files and order records.
Qualifications:
High School Diploma.
2+ years of experience in billing, order management, or account support-ideally in food manufacturing or logistics.
B2B
Exceptional attention to detail, especially with financial and shipping documents.
Strong organizational and communication skills.
Proficiency in billing software and Microsoft Office Suite (Excel, Outlook, Word).
Ability to thrive in a fast-paced, cross-functional team environment.
Proficient in MS Office Suite
Strong leadership qualities
Ask for Jasleen
*********************************
Ajulia Executive Search is a search firm specializing in Manufacturing, Finance, IT, Legal and Pharmaceutical positions. This is a confidential search for one of our preferred clients. It is a direct hire position that includes competitive compensation and full comprehensive benefit package.
#ZR
$34k-45k yearly est. 1d ago
Customer Service Representative
Talentburst, An Inc. 5000 Company 4.0
Sales associate and customer service job in Corning, NY
CustomerService Coordinator I
Corning, NY, Hybrid
11+ Months Contract
This is currently a hybrid role with 3 days in the office and 2 days working remotely.
Pay Rate - $19.15/hr
Details
Working Hours: Monday-Friday, 7:30 AM-4:30 PM or 8:00 AM-5:00 PM
Job Summary
The Internal CustomerService Coordinator will be the primary point of contact for internal customers and department representatives, focusing on providing professional and efficient assistance. The role involves acting as a liaison between various departments, managing conference room scheduling, processing work orders, and supporting internal events.
Key Responsibilities
Customer Support: Provide exceptional service to internal customers via phone/email/Teams
Liaison Role: Facilitate communication between internal customers and other departments to ensure efficient resolution of inquiries.
Conference Room Scheduling: Manage reservations and setup requests using specialized scheduling software.
Work Order Management: Process and enter work orders in designated software, collaborating with service partners for timely completion.
Event Coordination: Assist department groups in planning and executing customer events.
Recordkeeping: Maintain accurate records of requests, orders, and communications.
CustomerService Excellence: Deliver high-quality service while adhering to company policies and standards.
Qualifications:
Education: Required: 2-year degree (preferably in business-related fields).
Skills:
Strong written and verbal communication skills for building positive relationships across all organizational levels.
Exceptional organizational and multitasking abilities, with attention to detail.
Technical proficiency with scheduling and work order software, or aptitude for learning new systems quickly.
Experience:
Preferred: Previous experience in a call center, customerservice, or administrative support role.
Adaptability: Ability to thrive in a fast-paced environment and respond effectively to changing priorities.
$19.2 hourly 2d ago
Client Service Associate
Alphabe Insight Inc.
Sales associate and customer service job in Rochester, NY
Lumina Agency Inc is a forward-thinking organization dedicated to delivering structured, efficient, and high-quality project solutions for our clients. We value precision, collaboration, and professional growth, creating an environment where individuals can contribute meaningfully while developing long-term careers. Our team is built on clear communication, accountability, and a commitment to excellence across every project we manage.
Job Description
We are seeking a dedicated and detail-oriented Client ServiceAssociate to support daily client operations and ensure a high standard of service delivery. This role is ideal for individuals who excel in communication, organization, and problem-solving, and who are eager to work in a professional office environment with direct client interaction.
The Client ServiceAssociate plays a key role in maintaining strong client relationships while supporting internal teams with administrative and operational tasks.
Responsibilities
Serve as a primary point of contact for client inquiries and requests
Maintain accurate client records and documentation
Coordinate internal processes to ensure timely and efficient service delivery
Assist with scheduling, follow-ups, and client communications
Support operational workflows and ensure compliance with company standards
Identify client needs and escalate matters when appropriate
Contribute to a positive and professional client experience
Qualifications
Additional Information
Competitive salary ($45,000 - $49,000)
Growth and advancement opportunities
Structured training and ongoing professional development
Supportive and collaborative work environment
Stable full-time position with long-term career potential
$45k-49k yearly 1d ago
Ticket Sales Associate - Rochester Americans
AEG 4.6
Sales associate and customer service job in Rochester, NY
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Summary The Ticket SalesAssociate position is an opportunity to start your career as a Ticket Sales professional, with the added benefit of servicing a large book of business of current Season Ticket Members. In this role, you will complete a formal training program and learn the pillars for success that is instilled upon every Rochester Americans team member. You will also receive guidance and training on potential career paths on the revenue-generating side of the sports industry. Tasks will include the responsibility of being the main service representative to a current book of Season Ticket Members for the Amerks while also generating new business revenue with set goals for New Season Ticket sales, Partial Plans, Group Tickets, and Season Ticket Renewals. Duties & Responsibilities
Generate revenue through season ticket sales, partial plans, and group sales along with individual game and event suite sales via outbound sales campaigns for both the Rochester Americans.
Actively contact past and potential customers, along with prospecting leads to generate ticket sales revenue of all offered packages.
Handle inbound sales calls as a main contact for the teams from prospective clients for all ticket packages.
Meet or exceed revenue goals for all ticket packages.
Make a required minimum of 50 outbound sales calls and/or 2 hours of customer talk time each day, along with set in-arena and out of the office meetings with prospective leads.
Document all customer interaction through CRM and process all sales through Ticketmaster Archtics.
Be available for all game days and other special events as needed with a goal of revenue generation, group event planning, and other Ticket Sales responsibilities.
Minimum Qualifications for the Position:
Bachelor's degree required
Sales and/or service experience in a sports or hospitality industry a plus but not required.
Proficient computer skills and experience with Microsoft Office.
Knowledge of Ticketmaster Archtics a plus but not required.
Must be able to work flexible hours, including evenings, weekends, and holidays.
Critical Competencies
Internally motivated and coachable individual with passion for learning skills to be a revenue generator in sports.
Focused on growing a career in the sports industry.
Possess a strong work ethic and excellent written and verbal communication skills.
Must be highly motivated and positive with strong aspirations to be successful in a sales career.
A growth mindset towards development
Compensation This role pays an hourly rate of $15.50 plus commission. How to Make the Team: The Ticket SalesAssociate should exhibit a passion for ticket sales, willingness to grow and learn and be motivated to the next great step in their personal career, while continuing to help our organization grow upon our recent success. Characteristics that are also valued include a Positive Attitude, Strong Work Ethic, Coachability, Leadership, and a Passion for your Craft. Benefits and Incentives
Medical Plans: Comprehensive and affordable medical plans; supplemental vision care, dental care, life insurance coverage, fully paid, short and long-term disability and life insurance coverage.
Investments: 401(k) with employer matching; annual discretionary defined employer contributions
Paid Time Off: Paid Volunteer Days
Sabres Experience: (up to 4) Comp tickets to Buffalo Sabres, Buffalo Bandits, Rochester Americans when available
Wellness: Annual Health & Wellness fair, monthly wellness initiatives including but not limited to lunch & learns, fitness classes and challenges.
Sabres Family: many annual social events for employees and their families to enjoy, including various holiday parties and activities. DEI committee with annual initiatives, ERG (Employee Resource Groups), Community Volunteer opportunities and more.
Rochester Hockey, LLC is an Equal Opportunity Employer
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$15.5 hourly 1d ago
Retail Sales Associate WILLIAMSVILLE | Main St Avg all in $30
Arch Telecom 3.9
Sales associate and customer service job in Buffalo, NY
We're a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since '93, we've been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer's demand! Do you think you have what it takes to be an Archer? If so, keep reading!
Arch Telecoms Mobile Associates (MA) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecoms Core Values. Our MAs are brand ambassadors, they create energy and excitement around our products and services. They thrive in a fast-paced fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships. They continuously work to build expertise in uncovering our customers needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where you will be expected to work with your team to build required skills and expertise in preparation for a promotion to Mobile Expert upon training completion.
What you'll do in your role?
Learn and build proficiency in customerservice, while concurrently providing a best in class customer experience and building loyalty by:
Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store
Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices.
Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise.
Approaching service and sales needs with patience, honesty, and empathy.
Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate:
How our ever-expanding coverage stacks up in our customers neighborhood, providing them with a lightning fast LTE network!
Why plans and services will let our customers live unlimited, feel the love, stay connected and go further.
How were redefining how wireless is done, down to device and account inspection, review and troubleshooting.
Complete training on in-store experience, new skills and processes, knowledge of systems and reference resources.
Build relationships with and partner with employees across channels, including business and customerservice to:
Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
Successfully identify and handoff small business leads.
Develop strong peer relationships where we are all accountable for the companys success.
Be willing to have a good time while providing first class customer experience
The ideal candidate will bring:
A strong desire to learn and master the skills required of our customer advocates and to build meaningful connections with our customers.
Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
Effective at balancing customer experience and performance goals.
6 months of customerservice and/or sales experience, Retail environment preferred
Whats in it for you?
Employee Stock Ownership Program (ESOP)
Competitive hourly pay
Uncapped commission earnings
Automatic raises when reaching attainable milestones
Exciting opportunities for career advancement
A culture of care & excellence
Health Benefits for Full Time Employees
BONUSES: Monthly sales incentive programs, contests, rewards and more.
What must haves do you need?
Be at least 18 years of age
High school degree or GED
Ability to stand for long periods of time
Ability to lift objects weighing up to 25lbs
Reliable transportation
Full Time (40 hours) or Part Time (20+ hours) availability
Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU!
Apply Now: *******************
Inquiries: **************************
$33k-43k yearly est. 1d ago
SALES ASSOCIATE
618 Main Clothing Corp 4.0
Sales associate and customer service job in New York, NY
SalesAssociate About Us For over 30 years, MadRag has been bringing on-trend fashion to budget-conscious women who have a bold sense of style. With more than 100 stores in 14 states, MadRag is the "go-to" destination for today's most fashion-forward shoppers. We take pride in our history of making fashion size-inclusive and accessible to all and the customer is at the heart of everything we do. Our core values of driving results, building relationships, and respect for each other impact the decisions we make every single day.
Job Summary
The SalesAssociate is responsible for driving sales while ensuring each customer has an exciting and enjoyable experience. The SalesAssociate bring a positive attitude and service mentality to every interaction in an effort to delight the MadRag shopper.
Responsibilities
Support the customerservice initiative through the ASSIST program.
Consistently creates a welcoming environment as customers enter or exit the store.
Immediately responds to customer inquiries and needs.
Proactively seeks opportunities to deliver a great customer experience.
Uses basic selling techniques to engage with the customer.
Introduces current sales, promotions, loyalty program and other brand initiatives
Follows the Company's Customer FIRST model (Friendly Greeting, Identifying Needs, Responding, Suggesting and Styling, and Thanking).
Completes sales transactions and maintains proper accountability at registers.
Demonstrates initiative, teamwork and ownership in every interaction.
Maintains the visual standards for the selling floor, fitting rooms, visual displays and presentations.
Assists in daily store recovery, before, during or after store opening hours.
Adapts to an environment that changes quickly while managing multiple tasks.
Qualifications
Must be energetic with excellent verbal communication skills.
Must be able to complete sales transactions in the register system.
Must be available to work a flexible schedule to meet the needs of the business which may include the closing shift, weekends, and holidays.
Must be able to spend up to 100% of the working time standing and walking.
Must be able to lift and carry up to 20 lbs.
Benefits
401(k) Plan
Associate Discount
Fun and friendly work environment
MadRag provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements. MadRag complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
$31k-41k yearly est. 1d ago
Sales Enablement Specialist ll
Allvue Systems LLC 4.2
Sales associate and customer service job in New York, NY
About Allvue
We are Allvue Systems, the leading provider of software solutions for the Private Capital and Credit markets. Whether a client wants an end-to-end technology suite, or independently focused modules, Allvue helps eliminate the boundaries between systems, information, and people. We're looking for ambitious, smart, and creative individuals to join our team and help our clients achieve their goals. Working at Allvue Systems means working with pioneers in the fintech industry. Our efforts are powered by innovative thinking and a desire to build adaptable financial software solutions that help our clients achieve even more. With our common goals of growth and innovation, whether you're collaborating on a cutting-edge project or connecting over shared interests at an office happy hour, the passion is contagious. We want all of our team members to be open, accessible, curious and always learning. As a team, we take initiative, own outcomes, and have passion for what we do. With these pillars at the center of what we do, we strive for continuous improvement, excellent partnership and exceptional results. Come be a part of the team that's revolutionizing the alternative investment industry. Define your own future with Allvue Systems!
Job Summary
The Sales Enablement Manager plays a critical role in accelerating sales performance by equipping revenue teams with the training, tools, insights, and certifications needed to succeed. This role owns the end-to-end enablement experience, from new hire onboarding to continuous education and GTM readiness. Ensuring programs are scalable, data-driven, and tightly aligned to business priorities. Partnering closely with Sales, Product Marketing, and Product, this role leverages tools like Gong, LMS platforms, and AI-driven insights to deliver impactful training, close skill gaps, and drive measurable improvements in sales effectiveness.
Responsibilities
Onboarding and Continuous Training/Certification
Own & deliver new hire onboarding for roles such as account executives, business development representatives and account managers, ensuring all sales hires are prepared to deliver results quickly and effectively
Design and deliver continuous training and certifications to address ongoing developmental needs of sales teams, with a focus on scalability and measurable outcomes
Maintain, update, and improve training content such as sales playbooks, GTM certifications, and interactive e-learning materials within Docebo or similar LMS tools
Implement metrics to track the progress and effectiveness of training programs, ensuring high adoption rates and desired performance outcomes
GTM Launch & Sales Enablement Strategy
Collaborate with Product Marketing and Product teams to standardize and enhance the Go-To-Market (GTM) launch processes, ensuring alignment with the enablement strategy
Build and deliver standardized GTM-related resources to the sales organization, including certifications, modules, competitive playbooks, and other relevant enablement materials
Lead cross-functional efforts to ensure sales teams receive the tools and knowledge to confidently execute GTM strategies
AI & Data-Driven Enablement
Leverage Gong insights and other enablement data to identify critical training gaps and adjust enablement programs for maximum impact
Develop and execute Gong campaigns to assess the effectiveness of training initiatives and create actionable improvement plans based on results
Explore and incorporate AI-driven strategies and tools to improve the scalability, relevance, and efficiency of enablement initiatives
Training Delivery & Support
Lead engaging and impactful organization-wide training sessions, small group coaching, and 1:1 training sessions as necessary
Build relationships and serve as a trusted advisor to sales teams, ensuring training material and initiatives directly support their success
Work closely with sales leadership to understand specific challenges and tailor training to address role-specific needs and objectives, including account executives, business development representatives and account managers
Requirements
2 to 4 years of experience (preferred) in sales enablement, sales, supporting sales teams, education, or related fields, with a proven ability to deliver impactful enablement programs
Experience creating and maintaining training courses or certifications using Docebo or a similar Learning Management System (LMS)
Hands-on experience and familiarity with Gong and other sales enablement tools (e.g., ZoomInfo, Preqin), with an ability to extract insights and turn them into actionable enablement strategies
Comfortable leading a variety of training formats, including new hire onboarding, org-wide training sessions for roles such as account executives, business development representatives and account managers, as well as targeted small group coaching and 1:1 sessions
Ability to think strategically about ongoing/continuous education, ensuring training programs evolve with the business and address team-specific needs
Strong communication and presentation skills for engaging large audiences and diverse teams
Analytical mindset with experience interpreting tool usage (e.g., Gong) and other data points to develop measurable training and enablement strategies
Ability to identify and integrate AI-driven processes into enablement efforts, contributing to innovative training and coaching solutions
Exceptional collaboration skills to align goals and deliverables across Product Marketing, Product, and Sales teams
Excellent English written and verbal communication
Education/Certifications
*
A Bachelor's Degree in fields such as Business, Sales, Information Systems, Technology, Communications, Education, or Finance, or an Associate's Degree with equivalent experience.
What We Offer
Health Coverage options along with other voluntary benefits
Enterprise Udemy membership with access to thousands of personal and professional development courses
401K with Company match up to 4% or Employee Pension plan
Competitive pay and year-end bonus potential
Flexible PTO
Charitable Donation matching, along with Volunteer and Voting PTO
Numerous team building activities to promote collaboration in a fun and fast-paced work environment
The target compensation for this role is specific to the U.S. Your estimated compensation will be based upon a variety of factors, including but not limited to your skills, experience, education, licensures and/or certifications, and the local market. The estimated range for the role is $76,000 to $90,000.
EEOC Statement
Allvue Systems provides equal employment opportunities (EEO) for all employees and applicants for employment. We recognize the real value of bringing people together from diverse backgrounds, experiences and perspectives - we don't just accept difference, we celebrate and support it. We are committed to advancing these efforts through our strategies to hire, promote, create and support a diverse and inclusive environment throughout our workforce and workplace. It is our policy to prohibit discrimination and harassment of any type without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. In addition, Allvue will provide reasonable accommodations for qualified individuals with disabilities.
$76k-90k yearly 1d ago
Customer Service Representative
Prokatchers LLC
Sales associate and customer service job in New York, NY
Job Title : CustomerService Representative
Duration : 2+ months contract (Possible extension )
Education : High school degree
Shift Details : M-F schedule 9A-5P
Job Description:
• Assist all line of business (Medicaid/Medicare/MLTC/CHP/EP) in retaining current qualified members by following a strategic daily work schedule that includes am and pm hours, field locations as well as weekends.
• Maintaining daily Outreach and Renewal goals set through business needs to increase overall retention Enrollment and retention support.
• They are experts on the system and understand the NYSOH processes to quickly route members to the appropriate resolution and support.
• The Customer Success Specialist will work as a liaison to ensure proper processes are introduced and implemented such that the experience is enhanced.
$30k-39k yearly est. 4d ago
Customer Service Representative
Insight Global
Sales associate and customer service job in New York, NY
Title: CustomerService Representative
Duration: 4 month contract
The CustomerService Representative (CSR) will be responsible for contacting students who have been accepted into our charter school program and assisting them with the onboarding process for the new school year. This role requires excellent communication skills, attention to detail, and a commitment to providing exceptional service to our students and their families.
Key Responsibilities:
* Contact newly accepted students and their families to welcome them to the program.
* Provide detailed information about the onboarding process, including required documentation, important dates, and next steps.
* Answer any questions students and families may have about the program and the school.
* Assist with the completion and submission of necessary forms and paperwork.
* Coordinate with other departments to ensure a smooth onboarding experience.
* Maintain accurate records of all communications and interactions with students and families.
* Follow up with students and families to ensure all onboarding requirements are met.
* Address any concerns or issues that arise during the onboarding process in a timely and professional manner.
Required Skills & Experience
* High school diploma or equivalent; associate's or bachelor's degree preferred.
* Previous experience in customerservice, preferably in an educational setting.
* Excellent verbal and written communication skills.
* Strong organizational and time management skills.
* Ability to work independently and as part of a team.
* Proficiency in Microsoft Office Suite and other relevant software.
* Bilingual skills are a plus.
$30k-39k yearly est. 21h ago
Immunology Sales Specialist
Celltrion USA
Sales associate and customer service job in New York, NY
About the Company:
Celltrion USA is Celltrion's U.S. subsidiary established in 2018. Headquartered in New Jersey, Celltrion USA is committed to expanding access to biologics to improve care for U.S. patients. Celltrion USA will continue to leverage Celltrion's unique heritage in biotechnology, supply chain excellence, and best-in-class sales capabilities to improve access to high-quality biopharmaceuticals for U.S. patients. Celltrion Healthcare, which suggested a new growth model in the Korean biopharmaceutical industry through biosimilars, is now advancing to new challenges to become a global pharmaceutical provider. Just as it has overcome many obstacles in the past, Celltrion Healthcare will successfully pave the path for global direct selling, which has never been achieved yet by Korean biopharmaceutical companies. As it continues to surpass its current success, Celltrion Healthcare will take a leap forward to become a leading global biopharmaceutical company.
Celltrion Healthcare provides biosimilar and innovative biopharmaceutical medications to help increase patient access to advanced therapies around the world.
POSITION SUMMARY
Reporting to the ISL Immunology Sales Lead, the Celltrion Immunology Specialist (CIS) is responsible for achieving the sales objectives and revenue target for their territory. They accomplish this through engaging Healthcare Professionals (HCPs) in field interactions to promote assigned product(s), maximizing the product(s)' selling potential and meeting program objectives. The CIS achieves this by developing and maintaining relationships with HCPs, key decision makers and achieving sales goals. The CIS achieves this by educating HCPs about product features, benefits, safety profile, and approved indications to ensure appropriate patient use. The CIS utilizes approved tools for product and program promotion and maintains a competent level of product, program, and customer activity knowledge.
Covering LOWER MANHATTAN, New York territory.
KEY ROLES AND RESPONSIBILITIES
Implement sales strategy. Drive growth of business through a concrete understanding of the assigned territory and a strategic approach to building an effective territory plan. Achieve key goals and maximize the achievement of sales objectives through proactive and strategic sales.
Create and implement territory business plans to achieve territory and business sales goals. Ensure alignment with market insights and feedback. Prepare reports for Management as needed.
Engage customers in an effective and compliant way that reflects understanding of their environment and provides insight relevant to their practice.
Demonstrate subject matter expertise with customers using effective selling, listening and negotiation skills, and approved messaging, and effectively use approved promotional aids.
Listen and respond appropriately to customer needs and questions
Manage daily sales activity and performance according to defined expectations and complete required daily data entry of call activity in CRM.
Represent Celltrion USA with the highest level of credibility to sustain a positive impression with customers.
Participate in national, regional and district meetings, training sessions and represent Celltrion USA at national and/or local conventions when applicable.
Good understanding of and full compliance with all laws, regulations, Celltrion Code of Conduct, all privacy and data guidelines, relevant state and federal laws and regulations, and terms and conditions prescribed in the Sample Administrative Agreements and PDMA Guidelines.
WORK EXPERIENCE
A minimum of 5 years of pharmaceutical sales experience required.
Immunology experience required. Track record of sales success and existing relationships with customers in immunology (specifically gastroenterology and rheumatology)
Biologics experience strongly preferred, along with working knowledge of patient HUBs, assistance programs, and specialty pharmacy.
QUALIFICATIONS
High level selling, persuasion, presentation, and closing skills. Elevated levels of initiative, resilience, and drive for results. Sound decision making skills and intellectual curiosity. Top business planning skills with a winning mindset.
Ability to comprehend and communicate complex technical/medical terminology and to maintain the required technical expertise including competitive product knowledge.
Effective collaboration skills; able to work independently and as a team member.
Flexibility to embrace challenges and ability to handle multiple tasks simultaneously.
Must be 18 years of age or older with valid US driver's license and a safe driving record.
Willingness to travel within the assigned territory and to work related meetings and functions (including overnight and/or weekends).
EDUCATION
Bachelor's degree from an accredited university or college required.
CORE COMPETENCIES
Communication - clear, concise, and ability to motivate; ability to articulate about the company and products
Knowledge - understanding of product portfolio
Collaboration - ability to communicate across functions and at all levels in the organization
Compliance - understands industry regulations to maintain compliance
Celltrion USA is an equal opportunity employer. It is our policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.
#LI-DD
$50k-99k yearly est. 3d ago
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