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  • Customer Service Associate Team Leader (Front End Support Assistant Manager)

    Whole Foods Market 4.4company rating

    Sales associate and customer service job in Commack, NY

    A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means improving how people eat, funding grants for school gardens, providing access to fresh and healthy food to people living within food deserts, alleviating poverty in developing countries, and so much more. Working with us means you are making a difference within your community and beyond. We aren't just a grocery store: we're world-changers. And with your help, we will continue to set the standards of excellence and revolutionize the grocery industry. Assists the Team Leader in all aspects of daily operations including cash management, expense control, buying, merchandising, labor, regulatory compliance, and special projects as assigned. Leads and develops Team Members. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard Operating Procedures. Further, Team Members must be prepared and able to perform the duties inherent in other Team Member job descriptions. All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department. Job Responsibilities: Models and delivers outstanding customer service. Sets and achieves the highest standards of retail execution. Works with Team Leader to achieve cost, margin, expense and labor targets. Follows through on all customer questions and requests; resolves concerns as needed. Works with Team Leader to resolve team concerns or issues. Evaluates and documents Team Member work performance. Functions as point person and departmental person in charge in absence of Team Leader. Consistently communicates and models WFM vision and goals. Sets and achieves the highest standards of retail execution. Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale. Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions. Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover. Provides timely, thorough, and thoughtful performance evaluations. Consistently communicates and models WFM vision and goals. Job Skills: High energy, enthusiastic, and displays an affinity for our products, core values, and company philosophy. Demonstrates advanced product knowledge, maintains awareness of new products. Growth mindset towards greater responsibility and ownership. Desire to coach and mentor others for growth. Excellent interpersonal, motivational, team building, and customer relationship skills. Capable of teaching others in a positive and constructive manner. Product knowledge. Advanced knowledge of regulatory and safety policies and procedures. Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory. Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate. Proficiency with email, Microsoft Office, and operations-related applications. Experience: 18+ months retail Team Member experience and 6+ months of supervisory experience. Physical Requirements / Working Conditions: Must be able to lift 50 pounds. In an 8-hour work day: standing/walking 6-8 hours. Hand use: single grasping, fine manipulation, pushing and pulling. Work requires the following motions: bending, twisting, squatting and reaching. Exposure to FDA approved cleaning chemicals. Exposure to temperatures: 90 degrees Fahrenheit. Ability to work in a wet and cold environment. Ability to work a flexible schedule including nights, weekends, and holidays as needed. Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery. Note: The purpose of this document is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. This document does not reflect all job duties or requirements for every position. Requirements build as one progresses through the job levels, so any job duties required at a lower level may be required at the higher level in addition to the duties listed for that higher level. Duties, assignments, and other responsibilities may differ for similar positions based on business conditions, departmental or geographic location, and/or needs for the particular position. An individual must demonstrate successful performance in their current position before being considered for promotion. In addition, in order to promote into a higher-level position, a business need for the promotion must exist and the candidate must be considered the most qualified person for the new position. Completion of certain milestones such as obtaining an advanced degree or certification, time in current position, or developing skills to perform at the higher-level role do not guarantee a promotion. The wage range for this position is $20.05-$35.00 Hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits". Whole Benefits may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off and access to other benefit programs. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person's date of hire. For additional information, visit our Whole Foods Market Careers site: ********************************************** At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs. Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.
    $20.1-35 hourly 1d ago
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  • Customer Service Agent

    Alaska Airlines 4.5company rating

    Sales associate and customer service job in Newark, NJ

    Company Alaska Airlines The Team Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you'll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places. Role Summary The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas. This is a union represented position. Key Duties + Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment. + Sell tickets and ensure cabin accommodations. + Perform computer, iPad and paperwork tasks. + Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades. + Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security). + Process and secure passenger luggage. + At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction. Additional Details Our tattoo policy for this role is the following: No visible tattoos on face, front of neck, or chest. One tattoo the size of a quarter or smaller allowed per hand. Tattoos in other areas cannot be larger than a credit card or offensive. Employees can have one tattoo per arm/leg/foot/back of neck/behind each ear. Tattoos on the back of neck and behind the ears are only permitted if they're not visible when looking directly at a person. Tattoos may only be covered with a uniform piece or approved jewelry/watch (covering with makeup is not allowed). Day in the Life To tell you more about the role, challenges, and rewards of being an Alaska Customer Service Agent here are some of our incredible Alaska employees. Click the play button on the video below to get started. If you are unable to view the video, click thislink. Job-Specific Experience, Education & Skills Required + 6 months of customer service or community service experience. + Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening). + Typing speed of at least 25 WPM. + Ability to consistently lift 50 lbs. + Must be able to push/pull 50 lbs. + Must be able to bend, stoop, squat, reach and grasp. + Flexibility to work varied shifts (e.g., weekends, holidays). + Ability to participate in paid training. + Ability to learn and operate a computerized reservation system. + Ability to adapt to performing work according to set procedures. + Ability to anticipate needs of others in a fast-paced environment. + Ability to communicate in English. + High school diploma or equivalent. + Minimum age of 18. + Must be authorized to work in the U.S. Job-Specific Leadership Expectations Embody our values to own safety, do the right thing, be caring and kind, and deliver performance. Starting Rate USD $20.58/Hr. Total Rewards _Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status._ + Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air + Comprehensive well-being programs including medical, dental and vision benefits + Generous 401k match program + Quarterly and annual bonus plans + Generous holiday and paid time off For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits. Airport SIDA Badge Requirements Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirementsdocument for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated. Regulatory Information Equal Employment Opportunity Policy Statement It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment. We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 ("Section 503") and the Vietnam Era Veteran's Readjustment Assistance Act of 1974 ("VEVRAA"). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities. To implement this policy, we will: (1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; (2) Ensure that employment decisions are based only on valid job requirements; and (3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA. Government Contractor & Department of Transportation (DOT) Regulations Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT - regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn. Apply by 7:00 PM Pacific Time on 1/20/2026 FLSA Status Non-Exempt Employment Type Part-Time Regular/Temporary Regular Location Newark Job Locations _USA-NJ-Newark_ Requisition ID _2026-18030_ Category _Airports & Warehouse_
    $20.6 hourly 2d ago
  • Customer Success Associate

    Archipelago Analytics Holdings Inc.

    Sales associate and customer service job in New York, NY

    Who we are: Welcome to Archipelago, where we're redefining the landscape of commercial property and casualty insurance with a powerful AI platform that helps drive meaningful business decisions and value for their clients as easily and efficiently as possible. By equipping brokers with our Agent, Hub, and Platform, we empower our customers to navigate the complexities of property and casualty insurance with confidence and control. Archipelago was founded in 2018 and serves many of the world's largest commercial P&C brokers and their clients, representing over 2,500 of the world's largest and most dynamic portfolios to improve their data and better represent their risks. Join us at Archipelago and be part of a team dedicated to enabling commercial property and casualty insurance brokers with AI agents. We're seeking individuals with a passion for innovation, a commitment to excellence, and a drive to further elevate and empower our customers. If you're ready to make a meaningful impact and be part of a dynamic, forward-thinking company, we invite you to explore our job opportunities and join us on our journey to keep data accurate and workflows seamless. NOTE: Candidate is to be located in New York, NY metro area only as we are looking to build co-located clusters of employees that can meet in an office for collaboration and design in a hybrid schedule. Who you are: Archipelago is seeking a Customer Success Associate to join our growing team. As a Customer Success Associate, you will be responsible for supporting one or more Customer Success Manager's book of enterprise accounts from initial engagement to fully developing and realizing the value proposition. You will join in forming enduring relationships that create grassroots and viral demand for Archipelago's solution. As a byproduct of your engagement and relationships with key direct and channel customers, you will frequently interface with others supporting the account teams, including other department members to help develop and evolve the Archipelago value proposition and platform requirements. Ideally, you have professional experience in account and delivery management, strong customer relationship experience, and comfort working with and understanding data. Experience working in the Software-as-a-Service (SaaS) and/or commercial insurance industries are considered a big plus. Responsibilities: Support customer onboarding plans and timelines, prioritizing value delivery Collaborate with customer success managers to ensure customer deliverables are synchronized with expectations and repetitive problems are resolved with long term solutions. Communicate and consult with customers to align platform deployment timing and configuration. Track timeline and dependencies, including change management. Support business reviews and ongoing training, as required. Support compilation and messaging of customer feedback and requirements to the product management and product marketing teams to improve service quality. Contribute to the continuous improvement, accuracy and efficiency of the customer onboarding process Lead management of customer facing FAQs, user guides, and in-app engagements. Interpret and diagnose data-related discrepancies to guide appropriate teams to troubleshoot. Maintain Support Service Level Agreements (SLA). What Success looks like in 12 months: Identify key customer issues and drive monthly user activity for designated customers through application user engagement and relationship building. Develop and implement digital-driven processes and communication to streamline existing customer engagements (automation through Gainsight, Pylon, and Salesforce). Lead the inbound support responsibilities for the CSM team achieving stated response times and satisfaction ratings. Assist the CSM team to achieve less than 10% churn. Demonstrate growth toward successfully leading assigned customers through the customer onboarding process. Qualifications: A minimum of 2 years of experience in account management, customer success, and/or consulting in a B2B client-facing position. Critical thinking and problem-solving capabilities; proficiency in data / business analysis. Strong communication skills; can give an excellent presentation, engage meaningfully with customers, and write an eloquent and concise e-mail. Highly organized and inquisitive with an interest in developing business acumen. Empathy with a knack for understanding what a customer really needs and why they need it. Previous experience of browser-based web apps preferred, with familiarity using third-party tools such as Microsoft Outlook, Excel, PowerPoint, Word, Gainsight, Shortcut (or Jira), Pylon (Zendesk or similar), and Slack also preferred. Bachelor's degree required. Bonus Points: * Experience in the commercial insurance industry (or other insurance sectors). * Familiarity working with a similar customer profile, such as real estate owners. Benefits: We offer benefits regardless of where you are in your career. Providing our employees the means to lead healthy, balanced lives results in the best possible work performance. Company Equity Program Medical, dental, vision and life insurance Flexible Time Off Mental Health programs All benefits are subject to change at management's discretion. Salary Range in NY: $80,000 - $100,000 We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.
    $80k-100k yearly 2d ago
  • Customer Success Associate

    Brellium Inc.

    Sales associate and customer service job in New York, NY

    About Brellium Brellium's mission is a big one - to improve the standard of care across the US healthcare system. We've built AI-powered technology that helps healthcare providers deliver safer, higher-quality care - starting with the first real-time medical review platform built to fix clinical and compliance risks before they impact patients. Each year, 1 in 20 people in the U.S. experiences a medical diagnostic or compliance-related mistake. Most providers lack the time, staffing, and tools to mitigate these issues - so they go unnoticed, impacting care quality and increasing clinical and financial risk. Brellium is building the AI-powered platform that helps providers deliver safer, more consistent care by mitigating risk early and aligning patient visits with clinical best practices. Our goal is to give every provider in the U.S. the tools to deliver clinically excellent, data-driven care - at scale. Brellium was founded in 2021. Since then, we've grown to serve over 250,000 providers across all 50 states who use Brellium to take better care of their patients and ensure data-driven, compliant care. We're a Series A company with over $16MM in funding from First Round Capital, Left Lane Capital, and Menlo Ventures. We are seeking a Customer Success Associate to help our ABA (autism care) mental health, hospice, and home health customers implement our AI product. In this role, you'll collaborate with Brellium's Customer Success team while working closely with Clinical and Operations teams at mid-market and enterprise healthcare clinics. This role might be for you if: You're a people- and process-focused individual with a passion for cutting-edge technology. You thrive in a collaborative team environment and are excited to join a small, dynamic team. With a strong interest in the intersection of AI and health tech, you're eager to contribute to a forward-thinking company. You're a creative problem-solver with excellent communication skills, comfortable working in a fast-paced work environment. You enjoy engaging with customers daily, collaborating with internal teams to refine processes, and making a meaningful difference in people's lives. Responsibilities: Own front-line communication with Brellium's customers, talking with the Clinical and Operations team members at mid market & enterprise healthcare companies daily Efficiently manage, prioritize and resolve hundreds of support tickets each day Partner with the Customer Success team to create an effective ticket management system and develop customer-facing learning materials. Collaborate with our engineering team to resolve platform issues Requirements: Previously worked in a customer facing role, ideally at an early stage software startup Familiarity with support ticketing systems (experience with Pylon is ideal, but Zendesk, Intercom, or similar systems are also great). Extreme sense of ownership Don't worry if you don't tick every box, we still would like to hear from you. We are building a diverse and balanced team that complements each other while covering the critical skills and experience. Bonus points: Healthcare and/or software company experience Prior experience building a ticket management system Experience creating content and guides for customers Compensation: The expected OTE range for this position is $75,000 - $85,000, based on a variety of factors including qualifications and experience. In addition to base compensation, this role includes an equity grant. We are committed to offering a comprehensive and competitive total rewards package, including robust health benefits, commuter benefits, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential. We are committed to offering a comprehensive and competitive total rewards package, including robust health benefits, commuter benefits, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential. Benefits offered include: Equity Compensation Medical, Dental, and Vision coverage HSA / FSA 11 paid holidays each year Flexible PTO Training and professional development Hybrid Work Schedule (4 days onsite, 3 if located > 1 hour away) What We're About Decide and Deliver: We are trusted to make nimble decisions without layers of sign-off and bureaucracy. We take smart risks, embrace the occasional failure, and focus on delivering results that matter. Stay Driven and Humble: There's no room for ego here - just a shared drive to learn, improve, and take on what's next. Own It: We think and act like owners of our business. We are accountable for our actions, decisions, and results, even when things go wrong. Customer Obsessed: Our customers are at the center of everything we do. We listen, adapt, and build flexible solutions that meet their needs. By staying responsive and proactive, we deliver value and build lasting partnerships.
    $75k-85k yearly 2d ago
  • Sales and Service Associate

    Banco Popular North America

    Sales associate and customer service job in New York, NY

    Sales Work with branch manager and supervisor to attain or exceed individual goals Confidently build effective, trust-based relationships with clients by listening and uncovering their needs to gain in-depth knowledge of clients financial life prior Sales, Associate, Service, Customer Experience, Retail
    $53k-118k yearly est. 2d ago
  • Customer Success Associate

    Adaptive Security

    Sales associate and customer service job in New York, NY

    About Adaptive Adaptive is a cybersecurity startup on a mission to stop AI-powered cyberattacks. In December 2025, the company announced an $81M Series B led by NVIDIA and Bain Capital Ventures, with participation from Capital One Ventures, Citi Ventures, and continued support from Andreessen Horowitz (a16z), the OpenAI Startup Fund, and Abstract Ventures. The round marked NVIDIA's first AI cybersecurity investment. Adaptive was founded by Brian Long and Andrew Jones, repeat entrepreneurs who have built and scaled category-defining companies. Brian and Andrew previously co-founded Attentive, which grew to more than $500M in annual revenue and a $10B+ valuation, and TapCommerce, which was acquired by Twitter. Together, they bring deep experience building high-growth, product-led businesses at massive scale as Adaptive builds the security layer for the AI era. Trusted by leading banks, technology companies, and healthcare organizations, Adaptive protects teams from emerging threats like deepfakes, smishing, and AI-powered voice scams. With rapid enterprise adoption and a $200B+ market ahead, the company is just getting started. The Role We are growing our Customer Success team based out of our NYC office. The Customer Success Associate role is a foundational role with the autonomy to define and shape our customer onboarding and support processes from the ground up. You will act as the first line of defense for our clients-owning all aspects of implementation, onboarding, and technical support. As the "face of the product", you will ensure customers see immediate and lasting value from our platform. You'll partner directly with leadership and Engineering to rapidly troubleshoot issues, relay product feedback, and identify areas for improvement-ensuring a world-class experience for our users. This is an opportunity to make a significant impact, influence how we scale, and grow your career alongside a fast-moving, well-funded startup. Responsibilities Own all aspects of customer implementation, onboarding, and support. Conduct kick-off calls with new customers to ensure a successful setup and clear expectations. Act as the first responder for customer-reported issues, providing prompt troubleshooting and ensuring timely resolutions. Proactively monitor support channels (email, chat, etc.) and respond efficiently to customer inquiries. Collaborate with Engineering to escalate and resolve complex incidents, surfacing broader product or platform health concerns as needed. Partner with internal teams (Product, Design, Leadership) to continuously improve the customer experience, tools, and processes. Act as the voice of the customer, providing product feedback and identifying gaps or new feature opportunities. Strive to exceed customer expectations in response quality, timeliness, and overall satisfaction, ensuring customers achieve ongoing success with our platform. Qualifications 1-3 years of work experience, ideally at a SaaS company (bonus points for direct Customer Success, Implementation, or Client Support experience) Strong troubleshooting and problem-solving skills Excellent written and verbal communication skills and a customer-first mindset. Demonstrated ability to multitask, prioritize, and thrive in a fast-paced startup environment. A growth mindset and willingness to learn rapidly-both from customer interactions and from working closely with engineers and product managers. Compensation & Benefits Competitive compensation and a fantastic office atmosphere. Premium healthcare and wellness benefits.
    $33k-57k yearly est. 2d ago
  • Client Service - Senior Associate

    17Capital

    Sales associate and customer service job in New York, NY

    17Capital is a private credit manager, specializing in NAV finance for the private equity industry. It provides non-dilutive capital to high-quality private equity management companies, funds, and institutional investors as part of their toolkit for value creation and portfolio management.Founded in 2008, 17Capital has raised over $19 billion, and completed over 100 investments and 50 exits since inception.For more information, please visit ****************** Overview 17Capital's Client Service team is looking to hire a Senior Associate to join their team in New York to continue to drive the rapid growth of this area and the firm. The Client Service team sits within the Investor Relations team. The individual will work closely with the global Investor Relations team located in Europe, North America and the Middle East, and assist them in managing the existing LP base as well as supporting all fundraising activities and investor events. 17Capital's Values Our values are the basis on which we build strong relationships with our clients, our investors and each other. They are the foundation of our business and integral to our continued ability to pioneer success. Build trust - We behave and act in ways that earn trust Embrace "different" - We embrace new ideas and constantly strive to discover new ways of doing things Make things happen - We are agile and responsive in a way that delivers success for all our stakeholders Strive for excellence - We act with professionalism and adhere to our high standards Role and responsibilities Work closely with the team to deliver a first class and effective client relations service Assist with the development of fund marketing materials for fundraising, roadshows, AGMs, investor updates and other investor communications, including PPMs, DDQs, case studies etc. Support the development of the junior team Support organizing and coordinating investor events in New York Prepare and produce materials for investor meetings Provide hands-on support to the existing investor base and respond to investor queries and reporting Proactively help and provide input into improving processes and procedures Skillset required Previous experience working in an IR or CS team in Private Equity/Private Credit A team player who can work in a collaborative, dynamic environment Strong financial and analytical skills Exceptional communication skills both verbal and written A strong work ethic and someone who can take ownership of their work whilst demonstrating a high level of attention to detail Able to demonstrate honesty, integrity, and professionalism Competent with PowerPoint, Excel and Word Knowledge/Experience Minimum 5 years' experience in a similar function within Private Credit or Private Equity Previous experience in Client Services or Investor Relations team We offer you Career development, including comprehensive in-house training programme Opportunity to learn and grow whilst making a meaningful contribution to the continued expansion of 17Capital during an exciting time of the firm's overall growth phase Competitive reward and benefits The base salary for this position is expected to be between $110k - $160k. Salaries may vary based on factors, such as skills, experience, and qualifications for the role, as determined by the Company at its sole discretion. The range listed reflects base salary only, and the total compensation package may include other components such as discretionary incentive compensation. 17Capital is an equal opportunity employer and does not discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact *************************.
    $110k-160k yearly 2d ago
  • Customs Entry Specialist (Air Import) - JFK (Mandarin speaking)

    Amrecco

    Sales associate and customer service job in New York, NY

    One of the large Asia/US eCommerce logistics companies is looking for a detail-oriented Customs Entry Specialist to support air import operations in the JFK / New York area. This role focuses on monitoring inbound shipments, preparing customs documentation, coordinating with carriers, and helping ensure cargo is released smoothly and on time. You'll work in a fast-paced environment handling compliance paperwork, checking commercial documents, and supporting the clearance process from start to finish. This is a strong opportunity for someone early in their customs brokerage career who wants to grow in international logistics. Ideal background: 1-3 years in customs or trade compliance Comfortable working under time pressure Familiar with tariff classification and import documentation Strong attention to detail and organization Fluent in English and Mandarin Apply today to be part of the great supporting team.
    $43k-83k yearly est. 1d ago
  • HEAD OF CLIENT SERVICES, AMERICAS

    360T Group

    Sales associate and customer service job in New York, NY

    Your Role The Head of Client Services, Americas, oversees the regional BCAS and TCAS teams dedicated to delivering exceptional business and technical client service. The role focuses on managing the teams' efforts to address and resolve client inquiries, incidents, and technical challenges within 360T. This individual ensures that clients receive timely, accurate, and high-quality service while fostering strong relationships. The ideal candidate brings incident management experience, technical expertise, business acumen, and strong leadership skills. As 360T operates a 24/7 global support model, including weekends, this role requires a flexible mindset and occasional weekend availability to ensure seamless client coverage and continuity across time zones in a true follow-the-sun approach. Your Responsibilities Serve as the primary point of contact for all client service and technical issues Lead and develop a team of client service professionals, providing tools, training, and support necessary to deliver superior client service Ensure timely and effective resolution of client issues, working closely with business and technical teams Handle escalations, client issues, trade issues, and troubleshoot timeouts with a focus on managing sensitive clients and expectations Manage high-profile cases, ensuring responses are in line with company processes, identifying opportunities for improvement, and encouraging efficient troubleshooting Lead and manage high-priority and critical incidents, coordinating with relevant teams and stakeholders to ensure quick resolution and service restoration Act as a bridge between local and global teams, promoting collaboration, strong communication, and ensuring that issues are properly addressed to prevent recurring incidents Ensure seamless follow-the-sun support by coordinating effectively with global client service teams to maintain 24/7 coverage Partner with Sales to ensure a best-in-class client engagement and service model As team lead, provide a clear understanding of what CAS stands for and how integral it is to the wider team Demonstrate expertise in risk and queue management, optimizing workflows during high issue ticket count days Create and update processes to ensure team members follow current, tested procedures, preventing incorrect incident handling Develop and implement best practices for client service to improve efficiency and customer satisfaction Build and maintain strong, long-term relationships with clients, understanding their business objectives and needs Monitor client health and satisfaction, identifying risks and potential issues before they escalate Proactively identify opportunities to enhance client satisfaction and provide value-added services Track key performance indicators (KPIs) for team performance and client satisfaction Provide regular reports on service delivery, client feedback, and any technical challenges or escalations to senior management Analyze trends in client inquiries and issues to identify areas for improvement and process optimization Continuously evaluate and optimize client service workflows to improve efficiency and reduce response times Conduct regular performance reviews, provide feedback, and mentor team members for career development Your Profile 5+ years of experience in client service or incident management with at least 2+ years in a leadership role, ideally in a fintech or financial services environment Proven experience successfully managing both technical and non-technical client service teams. Strong leadership and team management skills Excellent communication skills, with the ability to interact with clients, internal teams, and senior management Strong problem-solving abilities and the capacity to manage complex client issues Deep understanding of client relationship management and ability to maintain and grow client satisfaction. Ability to manage multiple priorities in a fast-paced environment Analytical mindset with the ability to report on performance, track KPIs, and recommend improvements Strong understanding of APIs and fintech technologies, enabling effective troubleshooting of issues Comfortable using CRM tools (Salesforce), Confluence, and Jira Self-starter that takes the initiative Key Attributes Customer-Centric: A strong focus on client satisfaction and the ability to anticipate and exceed client expectations Collaborative: Ability to work cross-functionally with different teams including sales, product, and engineering Adaptability: Comfortable working in a fast-paced, dynamic environment with evolving products and client demands Problem-Solver: Skilled at diagnosing issues quickly and implementing effective solutions to complex technical and business problems Our Offer Clear career concept Robust benefit package, including 401(K) employer match Paid time off 360T Academy A highly motivated and skilled multinational team A central and modern workplace with high development potential in Manhattan Performance appraisals on a regular base The base salary range for this position is between USD 140,000,- and USD 185,000,- The final base salary for this role will be based on the individual's geographical location, experience, and qualifications. The position is based in New York City and available immediately. 360 Trading Networks Inc. is committed to building an inclusive and diverse culture where every person is seen, heard, and valued. We are proud to be an equal opportunity employer and welcome employees and applicants from all backgrounds, without regard to race, color, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity, nonbinary or nonconforming status, and trans identity), age, height, weight, physical or mental disabilities, citizenship, marital, parental or familial status, past, current or prospective service in the uniformed services, or any other characteristic protected under applicable law. We also provide reasonable accommodations to individuals with disabilities as required by law. E- Verify Statement 360 Trading Network Inc prarticipates in E-verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee's Form I-9 to confirm work authorization. Please not that we do not use this information to pre-screen job applicants. E-Verify Notice Right to Work Notice How to Apply If your background and qualifications meet these specifications, please forward your application/resume including your salary expectation and earliest starting date by clicking the "Apply" button. Contact People Team Americas Send email 521 Fifth Avenue 38th Floor New York, NY 10175
    $74k-126k yearly est. 2d ago
  • Retail Sales Associate

    Brilliant Earth 4.5company rating

    Sales associate and customer service job in Garden City, NY

    Retail Sales Associate - Garden City / Long Island, NY Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day in the life? Check out a day in the life of a Jewelry Consultant Here! The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Garden City / Long Island, NY showroom location. The targeted budget for this position is $24/hour. This compensation budget range may be adjusted at any time at the discretion of the company. What you'll do: Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer. Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience. Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries. Call customers to confirm showroom appointments and answer any pre-appointment questions. Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance. Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security. Open and/or close the showroom and waiting area. Use our ERP system to manage your tasks and communicate cross-functionally. Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry. What You Have: A passion for the customer. You don't just like to help - you go above and beyond to provide the best possible experience to each customer that comes through the door. A drive to exceed goals. You love a good challenge! You're a self-proclaimed "over-achiever" on a mission to exceed your sales targets. It's all in the details. When it comes to our customer's biggest moments, you know it's the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment. Communication is Key. You have a way with words. Whether you're interacting with a customer or teammate in person, via email, or by chat, you're clear and concise. Master of Collaboration. You're a team player. You believe that in order to transform the jewelry industry, we all have to work together! What We Offer At Brilliant Earth, we're passionate about the employee experience. That's why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: Career Growth. We want to see you sparkle! Through regular 1-1's with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations! Set Schedule. We offer consistent weekly hours, and 2 consecutive days off. Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here! Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more! Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings. Employee Discounts. As an employee at Brilliant Earth, you'll receive a generous discount on our jewelry. Sales Incentive Programs. Incentive programs to recognize and reward sales performance. Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling! Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering. Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month! 401k match. We know that saving for the future is important. That's why we offer a generous 401k match. Paid Time Off. We know it's important to recharge and relax - you'll accrue 3 weeks of PTO in your first year. Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions. Disability and Life insurance. 100% employer-paid. Pre-Tax Commuter Benefits. How to Apply & What to Expect: Everyone at Brilliant Earth has a voice - we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. You'll receive an email when we've received your application, and can expect an update within a week of applying. If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders! #IND111 More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other - our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at accommodations@brilliantearth.com.
    $24 hourly 2d ago
  • Customer Experience Associate (79296)

    Asphalt Green Inc. 3.9company rating

    Sales associate and customer service job in New York, NY

    About the Role: Asphalt Green is seeking an energetic and enthusiastic Customer Experience Associate to join our team! We are looking for someone who is passionate about providing top-notch service, ensuring that every member and guest has a positive and memorable experience at our facility. If you thrive on helping others and take pride in delivering exceptional customer care, this role is perfect for you! Why Join Us? This is an exciting opportunity to sharpen your administrative skills while fostering a welcoming environment. You'll gain experience using Salesforce, a leading system for business tracking and customer management. Plus, all employees enjoy complimentary access to our facilities-no need for an additional gym membership! Key Responsibilities: Warmly greet and welcome members, guests, and visitors with a positive attitude Proactively manage and resolve customer complaints and issues professionally Assist with check-in/check-out procedures to ensure a smooth and efficient process Provide accurate information about programs, services, and membership options Monitor facility access and enforce security and safety protocols Support membership sales by explaining benefits and processing enrollments, including printing membership cards Maintain a clean and organized front desk and lobby area Distribute towels to guests and process transactions via POS Handle phone inquiries and direct calls to the appropriate departments Assist with administrative tasks such as data entry, filing, and record maintenance Collaborate with team members to create a positive and cohesive work environment Serve as a resource and provide information to Asphalt Green program staff Requirements: Must have open availability, including the ability to work evenings, weekends, and holidays Strong communication and customer service skills Ability to multitask and maintain a positive attitude in a fast-paced environment Perks: Competitive hourly rate of $18.00 to $20.00 based on experience Free access to our state-of-the-art fitness facilities Opportunities for growth and professional development If you're ready to make a difference and help create exceptional experiences at Asphalt Green, we want to hear from you
    $18-20 hourly 2d ago
  • Aviation Front Desk Customer Service Representative

    Atlantic Aviation FBO Inc.

    Sales associate and customer service job in White Plains, NY

    Passionate, dedicated employees who bring the Atlantic Attitude to life will enjoy more than just a great employee culture. They'll enjoy coming to work in an environment full of variety where they can build relationships and exceed customer expectations.
    $31k-40k yearly est. 2d ago
  • Customer Service Representative - State Farm Agent Team Member

    Brian Gill-State Farm Agent

    Sales associate and customer service job in Melville, NY

    Benefits: 401(k) matching Competitive salary Opportunity for advancement Paid time off Profit sharing Training & development ROLE DESCRIPTION: As a Team Member with The Brian M. Gill Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred. Bilingual preferred
    $31k-39k yearly est. 2d ago
  • Sales Associate

    Avolta

    Sales associate and customer service job in New York, NY

    Grow With Us! Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores. What We Will Offer You: * Competitive rate of pay of: $17.00 an hour * Daily Pay- Get your money as you earn it * Discount Program * 20% Hudson Employee Discount * 50% Hudson Food and Beverage Discount * PTO * Personal and Parental Leave Programs * Medical, Dental & Vision Insurance * Company Paid Life Insurance * Employee Recognition Programs * Advancement and Growth Opportunities * On-going Training & Development * Referral Bonus up to $500 This Sales Associate Job Is for You, If You Enjoy: * Helping others, understanding a customer's needs, and in turn provide an amazing customer service experience and assisting your team with general stock duties such as picking orders and pricing product * Provide flexibility to work any shift, any day of the week, including weekends & holidays * Work a full-time schedule * Working at the Grand Central Station Sales Associate Key Responsibilities: * Acknowledge and greet customers * Communicate effectively with customers, fellow employees and store management * Know basic store layout to assist customers in their selection of product and be able to answer customer questions about the entire store * Effectively operate a cash register * Follow all company policies, cash handling policies, and special store loss prevention procedures * Communicate pricing, out of date and inventory issues with management * Protect all company assets, stock merchandise in stores and backrooms * Isolate, sort, and organize all damaged and outdated products and returns and inform management of any out-of-stock situations * Help maintain a neat, clean, organized store, which includes sweeping, dusting, straightening of merchandise, and trash removal * Places stock orders, receive freight, load, and unload trucks * Provides ongoing stock replenishment to the sales floor * Assists in inventory and reconciliation of inventory variances * Perform related work as assigned Required Qualifications: * Strong interpersonal skills with the ability to interact with diverse personalities * Ability to multi-task * Be able to lift 40-60 pounds * Ability to work in environment exposed to the elements, both hot and cold * Good time-management skills and problem-solving abilities Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates ("the Company"), is an equal opportunity employer. It is the Company's policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as "protected characteristics") Note to staffing agencies: Please do not contact Hudson (including the recruitment team or any hiring managers) regarding this position with candidates. If assistance is needed in filling any position for Hudson, a member of our recruiting team will reach out directly. All offers are contingent upon successful completion and passing of background checks and/or employment verification results. Please enable JavaScript Screen readers cannot read the following searchable map. Follow this link to reach our Job Search page to search for available jobs in a more accessible format.
    $17 hourly 2d ago
  • SALES ASSOCIATE

    618 Main Clothing Corp 4.0company rating

    Sales associate and customer service job in New York, NY

    Sales Associate About Us For over 30 years, MadRag has been bringing on-trend fashion to budget-conscious women who have a bold sense of style. With more than 100 stores in 14 states, MadRag is the "go-to" destination for today's most fashion-forward shoppers. We take pride in our history of making fashion size-inclusive and accessible to all and the customer is at the heart of everything we do. Our core values of driving results, building relationships, and respect for each other impact the decisions we make every single day. Job Summary The Sales Associate is responsible for driving sales while ensuring each customer has an exciting and enjoyable experience. The Sales Associate bring a positive attitude and service mentality to every interaction in an effort to delight the MadRag shopper. Responsibilities Support the customer service initiative through the ASSIST program. Consistently creates a welcoming environment as customers enter or exit the store. Immediately responds to customer inquiries and needs. Proactively seeks opportunities to deliver a great customer experience. Uses basic selling techniques to engage with the customer. Introduces current sales, promotions, loyalty program and other brand initiatives Follows the Company's Customer FIRST model (Friendly Greeting, Identifying Needs, Responding, Suggesting and Styling, and Thanking). Completes sales transactions and maintains proper accountability at registers. Demonstrates initiative, teamwork and ownership in every interaction. Maintains the visual standards for the selling floor, fitting rooms, visual displays and presentations. Assists in daily store recovery, before, during or after store opening hours. Adapts to an environment that changes quickly while managing multiple tasks. Qualifications Must be energetic with excellent verbal communication skills. Must be able to complete sales transactions in the register system. Must be available to work a flexible schedule to meet the needs of the business which may include the closing shift, weekends, and holidays. Must be able to spend up to 100% of the working time standing and walking. Must be able to lift and carry up to 20 lbs. Benefits 401(k) Plan Associate Discount Fun and friendly work environment MadRag provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements. MadRag complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
    $31k-41k yearly est. 2d ago
  • Sales Associate / Key Sales / Seasonal Opportunities - Banter by Piercing Pagoda - Westfield Garden State Plaza - Store 861 - Paramus, NJ

    Banter

    Sales associate and customer service job in Paramus, NJ

    We have many opportunities available on our other career site pages. Click here to link to our careers page! "Be More You" isn't just our tagline, it's our life's mission - a way to help people Celebrate Live and Express Love. And we're always looking for expressive, charismatic people to embody that mission and help others bring out what's inside them in bold ways. There are dynamic career paths awaiting you - rewarding opportunities to impact the lives of others and help them express love and themselves like never before. Join us! Banter by Piercing Pagoda is looking for dynamic, driven and creative individuals to join our team. Are you ready to use your business and sales skills to begin a financially rewarding career? If you are the type of person that enjoys working with the best of the best and celebrating the successes of a strong team, then you should apply to Banter by Piercing Pagoda. Make the decision to build your career with a company that thrives on an outstanding customer experience, intense and continuous training and being able to make a difference in our customer's and employee's lives. If you have the drive and passion to succeed, apply with us today! Key Sales Associate Join our team as a Key Sales Associate and have a positive impact on many lives. Our Key Sales Associates are responsible for engaging customers in conversation to understand their needs and objections; presenting merchandise and detailed information on features and benefits; offering extended service plans and financing options; working with the entire sales team to provide a superior experience to all of our valued customers and meeting individual and team sales goals. May also assist the Store Manager and/or Assistant Manager with supervisory duties. We value integrity, diversity, teamwork and opportunities for advancement maintaining our promotion from within philosophy. We provide training on sales techniques, product knowledge, and skills to take your career to the next level. In return, we ask that you bring your commitment to excellence, desire to grow and ability to provide a superior customer experience. Job Requirements: One year of sales, retail and/or jewelry experience is preferred, but not required. A Sampling of our Total Rewards: Base pay, $15.49 - $16.00 plus commission on sales. Final pay rate shall be determined and is based on experience and qualifications Benefits including Medical, Dental, Vision and Prescription Insurance (Full Time Team Members) 401 (k) Paid Vacation and Paid Holidays (Full Time Team Members) Tuition Reimbursement and DCA courses based on position Training - Associate Training System, Management Training System, Career Development and more Team Member Merchandise Discounts Incentive Trips and Contests Signet Jewelers operates mall-based Banter by Piercing Pagoda kiosks throughout the United States. Signet Jewelers is an equal opportunity employer committed to promoting diversity of all levels of employees. Please know that while we appreciate every applicant's interest, we can only contact those selected for further consideration. Don't forget, we have many opportunities available on our other career site pages. Click here to link to our careers page!
    $27k-40k yearly est. 2d ago
  • Industrial Customer Service Supervisor

    Xecutive Recruitment Inc.

    Sales associate and customer service job in Stamford, CT

    This leadership role oversees a frontline customer support team responsible for managing inbound customer interactions, order processing, and service-related requests. The Customer Service Team Lead ensures consistent service quality, operational discipline, and team performance while partnering closely with internal departments to support revenue, fulfillment, and customer retention objectives. The position blends people leadership, operational oversight, and customer advocacy in a fast-moving, metrics-driven environment. Core Duties Lead daily workflow and activity management for a team of customer-facing representatives. Coach, develop, and hold team members accountable to service expectations, quality standards, and response-time goals. Oversee incoming communication channels, ensuring prompt and professional handling of customer inquiries and requests. Maintain accurate records of customer interactions, transactions, and follow-ups within internal systems. Coordinate with cross-functional partners to ensure smooth execution of orders, timely quotations, and issue resolution. Review performance data and service metrics to identify trends, gaps, and improvement opportunities. Address escalated customer concerns and support resolution efforts to maintain strong client relationships. Facilitate onboarding and ongoing training for new and existing team members. Identify and implement process enhancements that improve efficiency and customer experience. Ensure adherence to all workplace safety standards and operational policies. Support sales-related administrative activities, including order entry and quote support. Manage corrective actions related to customer feedback or service discrepancies. Perform additional responsibilities as assigned. Leadership & Professional Competencies Strong ability to lead, motivate, and influence teams toward measurable results. Customer-focused mindset with sound judgment in problem-solving and decision-making. Ability to balance independent decision-making with collaboration across departments. Effective communicator with a professional, confident presence in written and verbal interactions. Comfortable managing priorities in a high-volume, deadline-driven environment. Demonstrated capability to navigate challenging customer situations calmly and professionally. Technical curiosity and aptitude to understand product specifications, documentation, and usage. Proven experience managing people and driving accountability. Required Background Several years of experience in a customer-facing support or service role within a business-to-business setting. Prior experience in a supervisory, lead, or team management capacity. Hands-on experience working with customer management and enterprise systems. Track record of managing multiple priorities in fast-paced operational environments. Proficiency with common business software tools. Flexibility to support varying schedules and operational needs. Dependable transportation. Preferred Experience Exposure to operational, manufacturing, or distribution-based environments.
    $38k-57k yearly est. 3d ago
  • Part Time Sales Associate - Garden State Plaza

    Airwair INTL. Ltd.

    Sales associate and customer service job in Paramus, NJ

    THE STUFF THAT SETS YOU APART You understand that as a Retail Sales Associate you are the face of our brand, displaying knowledge and passion for our product as you interface with our customers daily. You are results driven and motivated to achieve sales goals. You are a team player who thrives in a team-selling environment. You get the Dr. Martens brand and are excited to support the team in enhancing Dr. Martens' footprint in the Americas region. THE GIG Selling Dr. Martens' brand footwear, apparel, and accessories; and achieving personal sales goals and Key Performance (KPI) targets as set forth by Store Manager. Delivering exceptional customer service by greeting store customers, offering product and brand knowledge, and helping to ensure and maximize sell-through, as needed. Processing sales transactions accurately and promptly, meeting cash register systems requirements. Organizing and maintaining merchandise to meet Brand Marketing guidelines and enhance product appeal. Replenishing the flow of merchandise from the stockroom to the sales floor. Cleaning and maintaining retail store front, stock room, and all employee areas, including dusting, cleaning mirrors, and vacuuming. YOUR FUNDAMENTAL QUALITIES It's never just a job at Dr. Martens. It's a way of life. We live and breathe our Fundamentals - INTEGRITY. PROFESSIONAL. PASSIONATE. TEAM PLAYERS. They define who we are and how we get the job done. We believe each role is as unique as the person who does it. To join our team, you will also possess these qualities: Previous retail sales experience, preferably in footwear or fashion apparel. Experience in contributing to business goals and Key Performance Indicators (KPI) in a team environment, preferably in retail. Excellent interpersonal skills and ability to communicate clearly and professionally in a team environment. Multilingual a plus. Demonstrated understanding of basic math, including ability to calculate percentages required and ability to count back change. Proficient in MS Office programs, retail/register systems, web-based programs, and computerized inventory systems preferred. Experience with MPOS is a plus. Ability to use initiative to accomplish tasks and detail oriented. Willingness to work evenings, weekends, and holidays. Punctual in adherence to scheduled shift times. Ability to lift and carry up to 50 pounds and to carry shoe boxes while climbing a ladder and/or stairs. International/domestic travel not required, 0 % of travel. Connection with our Brand, The Stuff that Sets Us Apart and our Fundamental Qualities. WHAT'S IN IT FOR YOU? Welcome to the brand pair of Docs Employee discount of 65% off footwear and 50% on accessories Rock the latest style with our seasonal pairs Transit and parking flexible spending accounts PTO and Sick Time Our Employee Assistance Program - for when times might get tough 401(k) Pre-Tax and Roth Retirement Savings Plans with employer match DM Foundation, supporting and empowering our communities around the world Paid Volunteer Hours PAY DETAILS $16.49 per hour We strive to create an accessible and inclusive application and selection process. We are committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the recruitment, selection and/or assessment processes. Should you require an accommodation, please contact our Talent Acquisition team, by email at ****************** and we will work with you to meet your accessibility needs. At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers. We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included, whatever their role in the Dr. Martens community.
    $16.5 hourly 2d ago
  • Sales Enablement Specialist ll

    Allvue Systems LLC 4.2company rating

    Sales associate and customer service job in New York, NY

    About Allvue We are Allvue Systems, the leading provider of software solutions for the Private Capital and Credit markets. Whether a client wants an end-to-end technology suite, or independently focused modules, Allvue helps eliminate the boundaries between systems, information, and people. We're looking for ambitious, smart, and creative individuals to join our team and help our clients achieve their goals. Working at Allvue Systems means working with pioneers in the fintech industry. Our efforts are powered by innovative thinking and a desire to build adaptable financial software solutions that help our clients achieve even more. With our common goals of growth and innovation, whether you're collaborating on a cutting-edge project or connecting over shared interests at an office happy hour, the passion is contagious. We want all of our team members to be open, accessible, curious and always learning. As a team, we take initiative, own outcomes, and have passion for what we do. With these pillars at the center of what we do, we strive for continuous improvement, excellent partnership and exceptional results. Come be a part of the team that's revolutionizing the alternative investment industry. Define your own future with Allvue Systems! Job Summary The Sales Enablement Manager plays a critical role in accelerating sales performance by equipping revenue teams with the training, tools, insights, and certifications needed to succeed. This role owns the end-to-end enablement experience, from new hire onboarding to continuous education and GTM readiness. Ensuring programs are scalable, data-driven, and tightly aligned to business priorities. Partnering closely with Sales, Product Marketing, and Product, this role leverages tools like Gong, LMS platforms, and AI-driven insights to deliver impactful training, close skill gaps, and drive measurable improvements in sales effectiveness. Responsibilities Onboarding and Continuous Training/Certification Own & deliver new hire onboarding for roles such as account executives, business development representatives and account managers, ensuring all sales hires are prepared to deliver results quickly and effectively Design and deliver continuous training and certifications to address ongoing developmental needs of sales teams, with a focus on scalability and measurable outcomes Maintain, update, and improve training content such as sales playbooks, GTM certifications, and interactive e-learning materials within Docebo or similar LMS tools Implement metrics to track the progress and effectiveness of training programs, ensuring high adoption rates and desired performance outcomes GTM Launch & Sales Enablement Strategy Collaborate with Product Marketing and Product teams to standardize and enhance the Go-To-Market (GTM) launch processes, ensuring alignment with the enablement strategy Build and deliver standardized GTM-related resources to the sales organization, including certifications, modules, competitive playbooks, and other relevant enablement materials Lead cross-functional efforts to ensure sales teams receive the tools and knowledge to confidently execute GTM strategies AI & Data-Driven Enablement Leverage Gong insights and other enablement data to identify critical training gaps and adjust enablement programs for maximum impact Develop and execute Gong campaigns to assess the effectiveness of training initiatives and create actionable improvement plans based on results Explore and incorporate AI-driven strategies and tools to improve the scalability, relevance, and efficiency of enablement initiatives Training Delivery & Support Lead engaging and impactful organization-wide training sessions, small group coaching, and 1:1 training sessions as necessary Build relationships and serve as a trusted advisor to sales teams, ensuring training material and initiatives directly support their success Work closely with sales leadership to understand specific challenges and tailor training to address role-specific needs and objectives, including account executives, business development representatives and account managers Requirements 2 to 4 years of experience (preferred) in sales enablement, sales, supporting sales teams, education, or related fields, with a proven ability to deliver impactful enablement programs Experience creating and maintaining training courses or certifications using Docebo or a similar Learning Management System (LMS) Hands-on experience and familiarity with Gong and other sales enablement tools (e.g., ZoomInfo, Preqin), with an ability to extract insights and turn them into actionable enablement strategies Comfortable leading a variety of training formats, including new hire onboarding, org-wide training sessions for roles such as account executives, business development representatives and account managers, as well as targeted small group coaching and 1:1 sessions Ability to think strategically about ongoing/continuous education, ensuring training programs evolve with the business and address team-specific needs Strong communication and presentation skills for engaging large audiences and diverse teams Analytical mindset with experience interpreting tool usage (e.g., Gong) and other data points to develop measurable training and enablement strategies Ability to identify and integrate AI-driven processes into enablement efforts, contributing to innovative training and coaching solutions Exceptional collaboration skills to align goals and deliverables across Product Marketing, Product, and Sales teams Excellent English written and verbal communication Education/Certifications * A Bachelor's Degree in fields such as Business, Sales, Information Systems, Technology, Communications, Education, or Finance, or an Associate's Degree with equivalent experience. What We Offer Health Coverage options along with other voluntary benefits Enterprise Udemy membership with access to thousands of personal and professional development courses 401K with Company match up to 4% or Employee Pension plan Competitive pay and year-end bonus potential Flexible PTO Charitable Donation matching, along with Volunteer and Voting PTO Numerous team building activities to promote collaboration in a fun and fast-paced work environment The target compensation for this role is specific to the U.S. Your estimated compensation will be based upon a variety of factors, including but not limited to your skills, experience, education, licensures and/or certifications, and the local market. The estimated range for the role is $76,000 to $90,000. EEOC Statement Allvue Systems provides equal employment opportunities (EEO) for all employees and applicants for employment. We recognize the real value of bringing people together from diverse backgrounds, experiences and perspectives - we don't just accept difference, we celebrate and support it. We are committed to advancing these efforts through our strategies to hire, promote, create and support a diverse and inclusive environment throughout our workforce and workplace. It is our policy to prohibit discrimination and harassment of any type without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. In addition, Allvue will provide reasonable accommodations for qualified individuals with disabilities.
    $76k-90k yearly 2d ago
  • Customer Service Team Member

    Cedrus Management

    Sales associate and customer service job in Newark, NJ

    Cedrus Management is a customer relations firm in the Lyndhurst, NJ area that specializes in innovative sales solutions that capitalize on quality customer service and direct communication. We take pride in a customer service and sales approach that hones in on the customer's needs, wants, and ultimate satisfaction. Although the sales industry typically involves mass media outreach campaigns, we believe that the best way to ensure long-term customer retention is to provide thoughtful, hands-on, and ongoing sales and customer support that adequately meets customer needs while exceeding their expectations. Due to our personalized approach to customer service, we have seen substantial growth in our profit margins and customer acquisition over the last year. We are now aiming to expand our operations into 5 new locations over the next 18 months and to continue to acquire new markets and customers across the country. Because of these goals, we are in need of new Customer Service Team Members to join our up-and-coming team! As a Customer Service Team Member with Cedrus Management, your core responsibilities include forging quality relationships with prospective customers, assisting in the scheduling of installation appointments, troubleshooting customer inquiries and closing sales. You will learn vetted sales techniques, customer service strategies, and customer relations methods that will help you be successful in this role. Responsibilities of a Customer Service Team Member: Build lasting relationships with customers by providing accurate product information and suggesting products that effectively solve their concerns Stay up-to-date on all available products, services, and promotions to ensure the most accurate information is presented to prospective customers Act as the liaison between customers and the company, collecting valuable feedback and passing along critical information Assist customers in analyzing options, processing orders, placing requests, and scheduling delivery and installation dates Troubleshoot all customer issues regarding pricing, billing policies, coverage issues, and customer service disputes Qualifications of a Customer Service Team Member: Previous experience in sales and/or customer service, preferred Outgoing personality, able to communicate effectively with all kinds of people Strong work ethic, desire to learn and grow with a company Ability to take and implement constructive feedback when necessary Multilingual candidates are encouraged to apply Powered by JazzHR
    $26k-35k yearly est. 2d ago

Learn more about sales associate and customer service jobs

How much does a sales associate and customer service earn in North Hempstead, NY?

The average sales associate and customer service in North Hempstead, NY earns between $22,000 and $40,000 annually. This compares to the national average sales associate and customer service range of $21,000 to $38,000.

Average sales associate and customer service salary in North Hempstead, NY

$30,000

What are the biggest employers of Sales Associate And Customer Services in North Hempstead, NY?

The biggest employers of Sales Associate And Customer Services in North Hempstead, NY are:
  1. The Home Depot
  2. New Rochelle
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