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  • Head of Customer Success and Support

    Onramp Technology, Inc. 2.8company rating

    Sales associate and customer service job in Boston, MA

    About OnRamp OnRamp transforms B2B customer onboarding into a revenue driver. Our platform automates workflows, streamlines playbooks, and accelerates time-to-value, helping enterprises reduce onboarding time by up to 70%. Backed by leading investors and trusted by Fortune 15 companies, we're redefining how companies bring new customers online. The Role As Head of Customer Success and Support at OnRamp, you will own all post‑sales customer facing teams: Onboarding, Customer Success, Support, and Customer Education. You will play a pivotal role in shaping our direction and delivering results that drive our company success as part of a growing team. You will collaborate closely across all company functions to ensure cross‑functional alignment with customer needs and business goals. Responsibilities Lead all aspects of our customer‑facing post sales strategy, operations, and process development Own target attainment for NRR including both renewal and expansion quota. Manage a growing team of CSMs and Support staff, providing coaching, mentoring, and development Regularly engage and build executive level relationships with customers Collaborate with leadership across the company as required to align operations with our strategic initiatives and business plan Set quarterly CS team priorities by sequencing initiatives based on customer and revenue impact, and translate those priorities into scoped projects with clear owners, timelines, and success metrics Collaborate with Product and Engineering on customer escalation and ticket resolution process Collaborate with Product and Marketing on customer facing programs such as Beta Programs, Customer references and reviews, and Case‑Study development Collaborate with Sales and Product Management to assess Enterprise prospect requirements and any service requirements resulting from those requirements Communicate customer needs and issues, as well as internal initiatives to relevant internal and external stakeholders, fostering transparency, buy‑in and excitement Drive internal usage of the OnRamp platform in our own onboarding and customer lifecycle management Collaborate with Marketing to create and promote thought leadership content Qualifications and Experience Experience as a CSM in a B2B SaaS company Experience building and leading a growing team Experience with all post‑sales SaaS functions Experience with SMB, Mid‑Market, and Enterprise customers Strong analytical and problem‑solving skills, with the ability to assess risks and make data‑informed decisions. Exemplary communication and collaboration skills, with the ability to influence stakeholders and drive consensus. Proficiency with CRM (e.g., Salesforce, Hubspot) and popular productivity/workflow tools (e.g., JIRA) as well as familiarity and comfort supporting customer use of technical features such as integrations, webhooks, APIs, and similar technologies Strong process design skills Exceptional executive level customer facing communication, issue resolution, and expansion sales skills High comfort level with ambiguity and working on a small team in a fast moving environment. Why OnRamp Work directly with enterprise and mid‑market clients, including Fortune 15 companies Join a high‑growth SaaS company backed by top‑tier investors Be part of a collaborative, ownership‑driven culture Highly competitive cash compensation, equity, and benefits Boston‑based, 5 days a week in‑office OnRamp is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. OnRamp considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. OnRamp is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please don't hesitate to let us know. #J-18808-Ljbffr
    $41k-50k yearly est. 5d ago
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  • Mail Services Associate

    Commonwealth of Massachusetts 4.7company rating

    Sales associate and customer service job in Boston, MA

    Mail Services Associate - (260000A0) The Operational Services Division (OSD) enables state government to obtain the goods and services it needs to serve the people of Massachusetts. OSD ensures that state procurements deliver best value and utilize fair, open, and competitive practices. The agency also helps thousands of businesses offer products and assistance to state agencies, local governments, and other public bodies - creating opportunities that contribute to economic growth and development. We work at the nexus between government and business and are privileged to make connections that support both sectors. Join Our Dynamic Team OSD's dynamic team is guided by the following values: SERVICE, PARTNERSHIP, CREATIVE‑PROBLEM SOLVING and RESPONSIVENESS. Our flexible, hybrid work environment fosters work‑life balance and collaboration, allowing us to effectively serve our state agency and local government partners so they can achieve their goals on behalf of the people of Massachusetts. You'll be a great fit for our team if you believe in making state government work better, are forever curious and love building relationships and knowledge with partners in the public and private sectors. We look for people who can take initiative with a strong sense of urgency and enthusiasm, stay current on evolving policies, practices, industry and market trends, and consistently bring fresh ideas that contribute to a culture of innovation. Role Summary OSD is seeking to hire a Mail Services Associate to join the Commonwealth Print and Mail Services Team. The Mail Services Associate will operate a mail inserter, catch from the sorter, and keep accurate logs of all postage. The Associate may operate the courier van and/or truck to deliver mail and packages to state agencies and the post office. The incumbent will perform accurate record‑keeping of postal meter logs and production reports. The primary work location is 200 Arlington Street Chelsea, MA 02150. The work schedule is Monday through Friday, 7:00 AM - 3:00 PM EST, with potential after‑hours support as required. All offers of employment are conditional upon passing a Massachusetts Criminal Background Check (CORI), a security clearance (fingerprinting) consistent with IRS and/or public safety requirements, and security training. Key Responsibilities Demonstration of flexibility in accepting assignments and taking initiative where needed Operating inserting equipment to ensure output is available in a timely manner Operating inserting equipment to ensure output is accurate and meets client expectations Operating all peripheral equipment in the print/mail shop to ensure all product output is accurate and meets quality requirements Verify jobs are produced in their entirety by comparing product to reports Breaking down jobs by hand or machine and arranging for distribution of output Arranging for distribution of output to subsequent processing functions or external points Document and report all problems with machinery to shift supervisor to minimize downtime and notify vendors if required Providing general support and assistance to other operators as needed to ensure jobs are produced in a timely manner Perform standard maintenance on machines to ensure maximum uptime Follow standard operating procedures Maintain prompt communication with both coworkers and clients, delivering information clearly and respectfully Maintain a clean work area and safe work area Perform detailed review of input/output data for completeness and accuracy Perform related duties as required Preferred Qualifications Basic knowledge of USPS requirements. Ability to operate various mail service equipment. Basic knowledge of the methods and techniques used in the operation, adjustment, and care of machines. Ability to operate computer equipment. Ability to uncover and report errors and correct them before distribution of output. Ability to maintain accurate records. Ability to make periodic reports on the status of work being performed. Ability to work in a team setting. Qualifications First consideration will be given to those applicants that apply within the first 14 days. Minimum entrance requirements: Applicants must have at least two years of full‑time, or equivalent part‑time, experience in electronic data processing work, with major duties including the operation of the console of a computer and/or peripheral devices used in support of computer operations, or any equivalent combination of the required experience and the substitutions below. An Associate's degree or higher with a major in the field of data processing may be substituted for one year of the required experience. A diploma for completion of a one‑year full‑time, or equivalent part‑time, program in a recognized non‑degree granting business or vocational/technical school above the high school level with a major in the field of data processing may be substituted for one year of the required experience. An official transcript from a recognized business or technical/vocational school as evidence of completion of a program consisting of at least 650 hours of instruction in computer programming/operation may be substituted for one year of the required experience. Graduation from the data processing course of a recognized vocational/technical high school may be substituted for one year of the required experience. Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed. Special Requirements: None. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! Equal Opportunity / Diversity Statement An Equal Opportunity / Aff… (briefly keep the main statement) … The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self‑select out of opportunities if they don't meet 100 % of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Contact If you have Diversity, Aff… questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Ashley Pierce - ************. #J-18808-Ljbffr
    $49k-75k yearly est. 5d ago
  • Customer Support Specialist

    Brilliance Canada

    Sales associate and customer service job in Worcester, MA

    We are growing and hiring Customer Service Representatives to manage incoming customer queries and field questions regarding policy information. You will also process payments, modifications, and escalate complaints across a number of communication channels. A successful candidate would need to be high energy, customer centric, have a friendly demeanor, display empathy, patience and have experience working in the insurance industry, call center and proficient in computers. REMOTE OPPORTUNITY with multiple shift opportunities. Job Description: We Are: Covenir is a company with a startup attitude with the support of a corporation. In the last three years we have experienced tremendous growth and have quickly become one of the go to companies for business process outsourcing. You Are: Someone with a few years of call center/customer service/office support experience or someone with a lot of experience looking to make a career change. You enjoy working a flexible schedule in a team environment around a lot of great people. You need a fast-paced environment where no two days are the same and you understand how to be the face/voice of a company. Responsibilities Include: Work with our insurance provider clients and deliver great overall customer service Take in a high volume of calls, communicate via email and letters as appropriate Document all client communication across several platforms Be the point person for our clients as well as their customers Qualifications: 2+ years of customer service experience in a call-center environment Demonstrated communication, organizational and interpersonal skills Intermediate proficiency in Microsoft Office Strong independent problem solving and analytical skills Preferred Qualifications: 4+ years of insurance experience (insurance agent license a plus!) Bilingual (Spanish/English) Associates Degree Things to know: Rotating schedule includes hours between 11:30am-8:00pm Monday through Friday with mandatory Saturday 9:00am-6:00pm Open concept work environment Light to moderate noise activity Paid training Worker Type: Number of Openings: 0
    $44k-68k yearly est. 6d ago
  • Sales Associate, Ad Products

    Alignable 4.0company rating

    Sales associate and customer service job in Boston, MA

    Who we are: Alignable is the largest online network for small business owners, with over 10 million members across North America. Our mission is simple: help small businesses grow through trusted relationships. We do this by making it easy for business owners to discover who in their network can help them next - whether that's a warm introduction, a referral, or advice from someone who's been there before. Alignable helps uncover those connections and makes it easy for business owners to ask for warm introductions and referrals. Unlike traditional networking platforms that can feel transactional or awkward, Alignable is built around authentic relationship-building. We've created a community where small business owners naturally support one another through referrals, shared knowledge, and genuine connections, because growth is better when it's built on trust. If you're excited about empowering small business owners and helping relationships turn into real opportunities, we'd love to talk. What you will be doing: As a Sales Associate, Ad Products at Alignable, you'll have the unique opportunity to positively influence the success of millions of small business owners, while helping to scale the sales strategy for our Alignable Advertising team. As a member of the ads team, you'll play an integral role in helping us bring small businesses an entirely new way to generate visibility and customers by helping scale the sales process for our advertising products. This is a junior IC role, reporting to the Head of Ad Product Sales. What success looks like: Sell at a high level by earning trust, leading with value, and creating lasting relationships Demonstrate the utmost respect, empathy and appreciation for small business owners Solve problems for Small Businesses by understanding their expectations and helping them work through growth obstacles Illustrate the value of Alignable Advertising to create growth opportunities; compile and analyze data to identify trends Perform prospecting activities such as cold calling and networking Maintain a database of clients, prospects, partners, and vendors Use the pain points you uncover to help optimize the Alignable Advertising product and introduce new features What you will bring: 2+ years experience handling sales and/or account management You have consistently demonstrated a superior ability to persuade prospects to purchase and/or extend their contracts The ability to use your empathetic nature to aid in closing sales Bonus: Background in digital marketing and/or content creation Traits we're looking for: Empathy: Listening to and understanding the needs of small business owners Intelligence: deriving simplicity from sophistication and complexity Coachability: ability to adapt to feedback and demonstrate a desire to improve Curiosity: you don't just want to grow your career, you want to sharpen your skills Work Ethic: proactively pursues the company mission Entrepreneurial Instinct: take the pulse of our members in order to iterate on the target customer and value proposition Why Alignable? Impact & Mission: Be a growth leader in a mission-driven company focused on helping small businesses thrive, with the opportunity to own critical funnel and messaging strategy at a moment of high growth while growing your career alongside the business. Team & Environment: Collaborate with a cross-functional, founder-led team that values experimentation and continuous learning, including leadership with startup experience from companies like Invisalign, Constant Contact, and Vistaprint. Compensation & Benefits: Competitive salary with meaningful equity (you have ownership stake in our success), unlimited vacation, comprehensive health benefits, paid parental leave, flexible remote/hybrid working model, professional development reimbursement, $500 new hire home office setup, and 401(k) program. Diversity & Inclusion: Join a team that celebrates the diversity of the small business community we serve and fosters an inclusive environment where unique perspectives drive creativity and innovation. Our culture in action: Enjoy the Journey: We're passionate about our mission but don't take ourselves too seriously. We celebrate customers, teammates, and key moments. Be Stronger Together: We combine strengths, build trusted relationships, and treat everyone as partners. No egos welcome. Be Different Together: We create space for everyone to show up as their truest selves and seek diverse perspectives. Act Like an Owner: We proactively act on behalf of the entire company and customers, not just ourselves. No passing the buck. Change the Game: We start with first principles, assume nothing is impossible, and go after 10x outcomes relentlessly. Adapt & Evolve: We accept we won't be right every time and create an environment where people feel safe to admit failure and lean into learning. Exercise Excellent Judgment: We turn knowledge into understanding based on equal parts data and intuition. Profound Bias for Action: Speed matters. We value calculated risk-taking while avoiding one-way doors. ️ Be Customer Obsessed: We work vigorously to earn and keep customer trust in everything we decide to work on and how we do it. $72,000 - $72,000 a year Compensation for this role includes a fixed base salary of $36,000, plus a performance-based bonus with $36,000 in on-target earnings (OTE) at 100% of goal attainment. Bonus compensation is uncapped, meaning total earnings may exceed the stated OTE based on individual performance. Alignable is an equal opportunity employer and encourages all applicants from every background and life experience without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
    $72k-72k yearly 6d ago
  • Inbound Insurance Sales Pro - Flexible Schedule, Commission

    Legacy Harbor Advisors

    Sales associate and customer service job in Boston, MA

    A leading financial services firm in Boston is looking for dedicated sales representatives to engage clients interested in insurance products. The role offers a flexible work schedule, rigorous training, and an in-house lead generation system, eliminating cold calling. Agents will interact with clients, provide tailored quotes in virtual meetings, and can expect commissions paid within 72 hours. Ideal candidates will be dedicated, coachable, and demonstrate high integrity, with opportunities for global incentive trips. #J-18808-Ljbffr
    $35k-58k yearly est. 4d ago
  • Senior Client Associate - Wealth Advisory & Onboarding

    Jpmorgan Chase & Co 4.8company rating

    Sales associate and customer service job in Boston, MA

    A leading financial institution is seeking a Senior Client Associate in Boston to provide dedicated support to Financial Advisors and clients. The role requires a Bachelor's degree and the ability to handle client onboarding, and interactions while delivering excellent service. Preferred skills include effective communication and proficiency in Microsoft Office tools. Competitive compensation and benefits are included, with a focus on diversity and inclusion in the workplace. #J-18808-Ljbffr
    $69k-103k yearly est. 1d ago
  • Customer Service Coordinator - Onsite

    Boston Interiors 3.7company rating

    Sales associate and customer service job in Stoughton, MA

    We are seeking a Customer Service Coordinator who is organized, detail-oriented, and able to multi-task. The ideal candidate must work well independently as well as in a team setting and be comfortable in a fast-paced environment. We offer a supportive and friendly work atmosphere, competitive wages and a comprehensive benefits package. If you're ready to be part of a dynamic team, apply now and start your career with us today! Full Time, Tuesday - Saturday, 7:00 am - 3:30 pm Hourly Rate: $18 - $22 per hour based upon experience Essential job functions: Answering Phones General Support to all departments within Operations Requirements Qualifications We are looking for a Customer Service Coordinator who is organized, detail-oriented, and able to multi-task. The ideal candidate must work well independently as well as in a team setting and be comfortable in a fast-paced environment. Retail customer service background Skills in conflict resolution Excellent customer service and communication skills in person, email and by phone. Experience with retail customers and vendors and ability to work closely with peers in a professional office environment. Prior retail/retail office support, preferably in furniture or direct retail customer service. Ability to multitask, stay organized and focused. Excellent follow up skills are an absolute must Strong phone skills, including the ability to listen and offer empathy when necessary. Strong PC skills, specifically with Microsoft Windows Operating System, Office Applications and Outlook Email Benefits Boston Interiors offers an exceptional environment in which to cultivate and expand your professional talents and a well-balanced, competitive compensation package for employees and their families including: Paid Vacation Health, Dental, Vision and Disability Insurance Employee Assistance Program Employee Discounts 401K Retirement Plan Tuition Reimbursement Direct Deposit About the company For over 40 years, Boston Interiors has been named Top 100 Furniture Retailer nationwide. Our customers' loyalty is matched by our team's dedication and commitment to building relationships and a partnership by bringing their dream space to life. Quality built products, many sourced locally, made by sustainable, ecofriendly companies, has helped to create an excellent reputation as a leading specialty home furnishing retailer in the New England market. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Salary Description 18-22
    $18-22 hourly 5d ago
  • Part Time Sales Associate, Google Store Retail Newbury

    Acosta Group-Acosta Sales & Marketing Company

    Sales associate and customer service job in Boston, MA

    Meet and greet customers at entrance, listen to needs/interests and direct them appropriately Build trust and authentic relationships with customers. Educate visitors on features, functionality, and technical aspects of products. Listen, acknowledge, Sales Associate, Retail, Part Time, Store, Associate, Sales
    $31k-40k yearly est. 6d ago
  • Customer Service and Logistics Specialist

    New England Wire Products 4.1company rating

    Sales associate and customer service job in Leominster, MA

    Customer Service Representative (Early-Career / 2+ Years Experience) New England Wire Products | In-Person | Full-Time New England Wire Products is a family-owned, domestic manufacturer of high-quality wire display racks and shelving solutions. For decades, we've partnered with customers across the U.S. to deliver dependable products backed by responsive, relationship-driven service. We are seeking a Customer Service Representative with 1-3 years of professional experience who is ready to take ownership of customer relationships, manage orders with minimal oversight, and collaborate closely with internal teams to ensure a seamless customer experience. This role is well-suited for someone who has moved beyond entry-level support and is looking to deepen their impact within a manufacturing and operations-focused environment. Role Overview As a Customer Service Representative, you will serve as a trusted point of contact for assigned customers, managing the full order lifecycle from intake through delivery. You will work cross-functionally with Sales, Production, and Shipping to anticipate needs, resolve issues, and ensure accuracy, timeliness, and consistency in all customer interactions. This role requires strong communication skills, sound judgment, and the ability to manage multiple priorities in a fast-paced, detail-driven environment. Key Responsibilities Customer & Order Management Manage customer orders end-to-end, including order entry, confirmations, changes, and delivery coordination Provide accurate and timely updates on order status, lead times, and product availability Serve as a primary point of contact for assigned customer accounts Identify and resolve order discrepancies, shipping issues, or service concerns with a solutions-oriented approach Customer Communication & Relationship Building Deliver professional, consistent communication via phone and email Build familiarity with customer preferences, product usage, and ordering patterns Proactively follow up to confirm accuracy, satisfaction, and on-time delivery Escalate complex or time-sensitive issues appropriately while maintaining customer confidence Cross-Functional Collaboration Partner closely with Sales, Production, and Logistics teams to align customer expectations with manufacturing realities Communicate clearly across departments to support scheduling, prioritization, and problem-solving Participate in process improvement discussions related to order flow, customer communication, and efficiency Systems, Documentation & Accuracy Maintain accurate records in internal systems related to orders, customer communication, and changes Ensure high attention to detail across pricing, quantities, shipping details, and documentation Follow established processes while identifying opportunities for improvement Qualifications Bachelor's degree required (business, communications, supply chain, or related field preferred) 1-3 years of experience in customer service, account coordination, order management, or a related role Experience working in manufacturing, distribution, or B2B environments preferred Strong written and verbal communication skills with a professional demeanor Highly organized with the ability to manage multiple priorities and deadlines Comfortable using Microsoft Office and learning ERP or order management systems Proactive, dependable, and team-oriented with strong follow-through Why Join New England Wire Products? Opportunity to take ownership and grow within a stable, family-owned manufacturing company Hands-on exposure to sales, operations, and production processes Collaborative, low-ego team environment with long-term employee tenure Clear path for increased responsibility and career development Job Details & Benefits Job Type: Full-time Work Location: In person Benefits Include: 401(k) with company match Health insurance Dental insurance Paid time off
    $33k-42k yearly est. 4d ago
  • Client Service Specialist

    Blank Label 3.7company rating

    Sales associate and customer service job in Boston, MA

    Who is Blank Label? Blank Label is an award-winning custom menswear brand with the mission of making custom the new standard for every male shopper - taking guys from ill-fitting work and casual wear to being a guy people would stop on the street just to compliment them on an outfit. We were founded in 2010 as an online custom shirt maker, and since then we've made more than 60,000 custom shirts online. In 2013 we opened our first pattern room in Boston, and started to expand our product line from shirts to suiting and suiting separates, chinos, and top coats. By the next year, we won the award for Best Suit in Boston 2014. Today we now have scarves, shorts, trench coats, tuxedos - and the list keeps growing. In a world where brands tell us we need to be everything other than ourselves, we exist to help people feel good about themselves, because that enables them to be something greater. We believe that through the quality, fit, and ease of our experience, as well as the service we provide in our Pattern Rooms, we can transform every man's closet, shopping experience, and level of self confidence. We pride ourselves on making every experience from the first appointment in our Pattern-Room to reordering garments online as simple and convenient as possible through consistent and replicable fit that is saved for every client. With a staff of talented Menswear Specialists to curate fabrics and styles, a client can trust that all the work (and stress) of off-the-rack shopping will be eliminated. We're not trying to give clients reasons to love shopping - we're giving them reasons to love Blank Label. And, more importantly, to love how they look in their clothes. Being a Menswear Specialist Role: The Menswear Specialists on our team are on the frontlines, representing our brand and providing the service we want all of our clients to receive during every shopping experience with us. They blend an expertise in fit, styling, and "clientelling" to create a relationship where every gentlemen shopping with Blank Label feels more comfortable and confident every time they walk into and out of our pattern rooms. We serve many types of clients, ranging from office up-and-comers to high-powered professionals who all deserve the attentive and high-touch shopping experience custom can give them. Our Menswear Specialists are the best at what they do and will transform the way men think about the fit of their clothing and they way they buy it. We put a lot of resources into making sure a Menswear Specialist will succeed and we will do whatever it takes to get you to a place of feeling confident and flourishing on our team, but we expect you to work with character, drive, and professionalism so we can all get there together. We are looking for an individual who: Values amazing customer service and is willing to exceed expectations for their clients Can create and reach goals, keeping themselves accountable to their day-to-day and career goals Thrives in a fast-paced and ever-changing environment and can adapt quickly to said environment Loves working on a team and can be a dependable teammate for every member of the company Has an interest in fashion and style and stays up-to-date with the industry to better themselves and the team by expanding his/her own knowledge as well as the company's Feels comfortable receiving feedback and immediately actioning on that feedback, as well as giving it to peers to help others grow Can dot every i and cross every t, making sure to not let anything or anyone slip through the cracks A willingness to work hard in a start-up environment Responsibilities: A Menswear Specialist will have a full day of client bookings for first time and returning clients who they will fit, style, and assist in any way needed. They will maintain a high level of service for each client inside and outside of the pattern room, through personal service in-person and via email. Each Menswear Specialist will maintain a book of clients, reaching out to update on orders, new styles etc. to create a lasting relationship. Maintain a schedule of hours with 4+ bookings with clients per day Maintain a CRM with up-to-date client information including style preferences, fit preferences, sizing, order history, and communication Proactively reach out to client book with new styles, fabrics, or products they would be/are interested in to hit sales goals Take client through experience of first fit for any garment category to best fit and make sure all orders from then on are accurate Communicate with tailors and operations team to make sure every step of clients process is completed correctly and within the designated timeline Maintain clean and presentable pattern room space to make sure we are bringing clients into a space we are proud to work in Application Requirements Minimum of high school degree required, college degree a plus Retail, office, and/or internship experience required Leadership, analytical, and interpersonal skills Engaging and welcoming personality Excellent written and communicative skills (both phone and email) Humble attitude, eye for detail, and ability to drive results and hit goals Flexible work schedule Proficiency in Microsoft software (word, powerpoint, excel) and ease at learning other systems To Apply: Please include the following: 1. Compensation expectations (or at last position) 2. Link to your LinkedIn profile 3. What brands do you most admire, why? 4. Your proudest achievement
    $40k-57k yearly est. 6d ago
  • Sales Associate- Early Mornings

    Avolta

    Sales associate and customer service job in Boston, MA

    Grow With Us! Dufry by Avolta is a global leader in Duty-Free travel retail, with a strong presence in North America. What we will offer you: * Competitive rate of pay of: $20.10 an hour * Daily Pay- Get your money as you earn it * 20% Hudson Employee Discount * 50% Hudson Food and Beverage Discount * PTO * Personal and Parental Leave Programs * Medical, Dental & Vision Insurance * Company Paid Life Insurance * Employee Recognition Programs * Advancement and Growth Opportunities * On-going Training & Development * Referral Bonus up to $500 This Sales Associate Job Is For You, If You Enjoy: * Helping others, understanding a customer's needs and in turn provide an amazing customer service experience while having fun doing it * Working at the Boston Logan Airport Your Team is counting on you as a Sales Associate to: * Availability to work at 3:30am any day of the week, including weekends & holidays * Work a Full-time schedule Duty Free Sales Associate Key Responsibilities: * Courier of products from our stores to international flights to comply with Customs requirements * Drive sales through superior customer service * Acknowledge and greet customers as they enter the store * Follow all company policies, cash handling policies and special store loss prevention procedures * Communicate effectively with customers, fellow employees, and store management * Effectively operate a cash register * Know basic store layout to assist customers in their selection of product and be able to answer customer questions about the entire store * Be knowledgeable and familiar with the surrounding businesses/offerings within the facility * Communicate pricing, out of date, and inventory issues with management * Assist other store employees in maintaining security in stores * Stock merchandise * Inform management of any out of stock situations * Help maintain a neat, clean, organized store, which includes sweeping, dusting, and straightening of merchandise on store fixtures and displays * Assist with book inventory process (i.e., ordering, receiving, returns) * Perform related work as assigned Required Qualifications: * Luxury sales experience * Ability to interact with diverse personalities * High degree of interpersonal skills * Be able to lift 20 pounds * Be over the age of 21, as required by law in order to sell alcohol and tobacco products * Prior experience operating a cash register Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates ("the Company"), is an equal opportunity employer. It is the Company's policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as "protected characteristics") All offers are contingent upon successful completion and passing of background checks and/or employment verification results. Note to staffing agencies: Please do not contact Hudson (including the recruitment team or any hiring managers) regarding this position with candidates. If assistance is needed in filling any position for Hudson, a member of our recruiting team will reach out directly. Please enable JavaScript Screen readers cannot read the following searchable map. Follow this link to reach our Job Search page to search for available jobs in a more accessible format.
    $20.1 hourly 6d ago
  • Retail Sales Associate - Newbury St

    Athleta, Inc.

    Sales associate and customer service job in Boston, MA

    In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the custo Sales Associate, Retail Sales, Customer Experience, Associate, Retail, Sales
    $29k-41k yearly est. 6d ago
  • Boutique Sales Associate

    Audemars Piguet

    Sales associate and customer service job in Boston, MA

    The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business. If this journey inspires you, come chart your own path within our family and let's continue creating the extraordinary. Together, let's write the next chapter of your career! Job Description As a Boutique Sales Associate, you will play a key role in the success of the boutique. You will be responsible for delivering an exceptional customer experience, both pre- and post-sale, while actively promoting our products and brand. Additionally, you will contribute to the boutique's success by efficiently executing assigned tasks within given time frames and meeting set objectives, reporting to the Boutique Manager. RESPONSIBILITIES Being a Brand Ambassador to sell and promote Audemars Piguet products Customer Service: promote the AP experience; client care visits; repair conversion sales. Support both new and existing customers Upload and maintain client information in CRM Participate in marketing events and activities Provide operational support and knowledge of ERP system use Collect CRM data and follow selling plans to create selling opportunities Provide administrative and operational support on daily tasks and for specific Marketing events Manage client relationships and client experience within the Boutique (including updating knowledge about products and prices, keeping the Boutique in a good state in compliance with AP standards, managing product inventory) Qualifications Minimum 3 years luxury goods retail experience Bachelor's degree or equivalent experience a plus Strong computer skills (PC and Microsoft preferred) Prior experience using POS system and its inventory functions Ability to travel - up to 10% of the time Additional Information Audemars Piguet offers a competitive and comprehensive compensation and benefits package. The salary range for this position is $33.00 - $43.00 per hour. This role is eligible for bonus. Salary will be based on relevant skills and experience. Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. #LI-EL1
    $29k-41k yearly est. 6d ago
  • Cloverkey 101 - P/T Sales Associate - Gift Shop (Boston Children's) - $17 /hr

    Cloverkey LLC

    Sales associate and customer service job in Boston, MA

    Are you an individual who thrives on accountability, continuous improvement, and being empowered to contribute to your team? Do you enjoy working in a fast-paced, purpose driven environment where your role directly impacts organizational success? If you're ready for a high-impact role and want to help shape the future of a growing company, we want to hear from you. Cloverkey is a trusted name in retail gift shops within hospital systems. As a family-owned business, we are built on values of hard work, integrity, and exceptional customer service. We are looking for a part-time Sales Associate who embodies these qualities and is ready to take our accounting area to the next level. RESPONSIBILITIES: Customer Service Provide exceptional customer service to every customer who enters the gift shop. This includes greeting every customer upon entry into the shop, thanking them for their purchase and inviting them back as they exit the shop. Store Performance Responsible for meeting store performance objectives. The daily and monthly sales goals are available for viewing in the Daily Operations Binder and on the POS Register. Responsible to follow the Corporate and Store Manager directions for supporting those events. Responsible for clocking in and out according to their scheduled work slot to ensure the store stays within its budgeted hours allotment for the week. Store Appearance Ensure the store is clean and looks its best. Make sure all shelves are dusted, any trash is off the gift shop floor and spots are cleaned, items are organized displayed according to corporate standards, and that the store is generally clean and tidy. Any special cleanliness requirements related to infection prevention. Surfaces should be cleaned as per the gift shop schedule and instructions. Cash Management Responsible for his or her own cash handling. Counting down the register drawer to ensure accuracy at the start of every shift. In the event of a shift change (with one employee leaving and a new employee coming in) the outgoing employee will count the drawer in the presence of the incoming employee (or Store Manager). Responsible for following company policy for taking credit cards and other forms of payment (e.g. cash, payroll deduction, hospital charge account, etc.). Properly notate any cash overages or shortages per company policy and notify the Store Manager immediately of unexplained differences of more than $10. Personal Performance Responsible for following hospital and Cloverkey policies related to personal appearance, attendance, and customer service. Employee performance is measured individually and as a team for each annual performance review and will cover performance, knowledge of store operations, adhering to work schedule, driving gift shop sales, customer service, understanding and adherence to hospital policies, following supervisor instructions, attitude, among other performance measures. Partner Relationship Management Demonstrate a knowledge of who the hospital contact is and an understanding of the importance of maintaining a good relationship with the hospital. Show respect for and understanding of the role of volunteers in the hospital and in the gift shop (if applicable). Requirements MINIMUM QUALIFICATIONS High School Diploma or equivalent Previous experience in gifts sales or a related field is preferred KNOWLEDGE, SKILLS AND ABILITIES Stand for long periods of time Strong customer service skills with the ability to build rapport with customers Excellent phone etiquette and communication skills Basic math skills for processing transactions Ability to work in a fast-paced environment and handle multiple tasks simultaneously Strong sales skills with the ability to upsell and cross-sell products Effective time management skills to prioritize tasks and meet deadlines WORK ENVIRONMENT: Primarily inside climate-controlled buildings WORK PACE: Self-paced, requiring the ability to work quickly and accurately in an often-times fast-paced, demanding work area PHYSICAL DEMANDS: FREQUENCY: Never = 0% Rarely = 1 - 10% Occasionally = 11 - 33% Frequently = 34 - 66% Continuously = 67+% Lifting: 1 -10lbs. Continuously Items sold in store 11 - 20lbs. Continuously Items sold in store 21 - 35lbs. Occasionally Items sold in store 36 - 50lbs. Rarely Items sold in store 51 - 75lbs. Rarely Items sold in store Carrying: 1 -10lbs. Continuously Items sold in store 11 - 20lbs. Continuously Items sold in store 21 - 35lbs. Occasionally Items sold in store Standing Continuously Walking Rarely Sitting Occasionally Pushing Continuously Bending Continuously Squatting Continuously Kneeling Rarely Crawling Occasionally Climbing Continuously Reaching Continuously Grasping Continuously Fine Manipulation Continuously Items sold in store
    $29k-41k yearly est. 6d ago
  • Field Sales Associate - Boston [Part Time]

    Bungalow 4.3company rating

    Sales associate and customer service job in Boston, MA

    This is a part time role - Were looking for a driven, highly-personable individual with a customer-first mentality to be the primary point of contact for potential Bungalow members on nights and weekends. You will provide a world-class experience in Sales, Part Time, Associate, Retail, Property Management, Process, Customer, Benefits
    $30k-38k yearly est. 3d ago
  • Disease State Life Sciences Sales Specialist (Northeast)

    Cedent Consulting Inc.

    Sales associate and customer service job in Boston, MA

    A leading consulting firm is seeking a Technical Sales Specialist for their disease state business unit in Boston. The role involves direct selling activities, developing client relationships, and meeting annual revenue targets. Ideal candidates should have a degree in life sciences, significant business development experience, and a proven sales track record. The role offers competitive compensation in the hourly range of $40-$60 and includes benefits such as health, dental, and vision insurance. #J-18808-Ljbffr
    $40-60 hourly 2d ago
  • Client Service Associate

    Alphabe Insight Inc.

    Sales associate and customer service job in Lawrence, MA

    Elevare Branding is a forward-thinking branding and marketing firm dedicated to helping businesses elevate their presence through strategic insight, creativity, and precision. We work with diverse clients to build strong brand identities and impactful marketing strategies that drive long-term growth. Our team values professionalism, collaboration, and continuous development in a results-driven environment. Job Description We are seeking a motivated and detail-oriented Client Service Associate to join our growing team in Lawrence, MA. This role plays a key part in maintaining strong client relationships, ensuring seamless service delivery, and supporting internal teams to meet client expectations. The ideal candidate is proactive, organized, and committed to delivering exceptional service. Responsibilities Serve as a primary point of contact for clients, ensuring timely and professional communication Assist in managing client accounts and supporting ongoing projects Coordinate with internal departments to ensure client needs are met efficiently Maintain accurate records, documentation, and reports related to client interactions Identify opportunities to improve client satisfaction and service processes Address client inquiries and resolve issues with a solutions-focused approach Qualifications Strong communication and interpersonal skills Ability to manage multiple tasks while maintaining attention to detail Professional demeanor with a client-focused mindset Strong organizational and problem-solving abilities Ability to work independently and collaboratively within a team Adaptable, reliable, and eager to grow within a professional environment Additional Information Competitive salary ($48,000 - $52,000 annually) Opportunities for professional growth and career advancement Supportive and collaborative work environment Skill development through hands-on experience and training Stable full-time position with long-term potential
    $48k-52k yearly 5d ago
  • Sales Associate / Key Sales / Seasonal Opportunities - Banter by Piercing Pagoda - Wrentham Premium Outlets - Wrentham, MA

    Banter

    Sales associate and customer service job in Wrentham, MA

    We have many opportunities available on our other career site pages. Click here to link to our careers page! "Be More You" isn't just our tagline, it's our life's mission - a way to help people Celebrate Live and Express Love. And we're always looking for expressive, charismatic people to embody that mission and help others bring out what's inside them in bold ways. There are dynamic career paths awaiting you - rewarding opportunities to impact the lives of others and help them express love and themselves like never before. Join us! Banter by Piercing Pagoda is looking for dynamic, driven and creative individuals to join our team. Are you ready to use your business and sales skills to begin a financially rewarding career? If you are the type of person that enjoys working with the best of the best and celebrating the successes of a strong team, then you should apply to Banter by Piercing Pagoda. Make the decision to build your career with a company that thrives on an outstanding customer experience, intense and continuous training and being able to make a difference in our customer's and employee's lives. If you have the drive and passion to succeed, apply with us today! Key Sales Associate Join our team as a Key Sales Associate and have a positive impact on many lives. Our Key Sales Associates are responsible for engaging customers in conversation to understand their needs and objections; presenting merchandise and detailed information on features and benefits; offering extended service plans and financing options; working with the entire sales team to provide a superior experience to all of our valued customers and meeting individual and team sales goals. May also assist the Store Manager and/or Assistant Manager with supervisory duties. We value integrity, diversity, teamwork and opportunities for advancement maintaining our promotion from within philosophy. We provide training on sales techniques, product knowledge, and skills to take your career to the next level. In return, we ask that you bring your commitment to excellence, desire to grow and ability to provide a superior customer experience. Job Requirements: One year of sales, retail and/or jewelry experience is preferred, but not required. A Sampling of our Total Rewards: Base pay, $15.00 - $19.70 plus commission on sales. Final pay rate shall be determined and is based on experience and qualifications Benefits including Medical, Dental, Vision and Prescription Insurance (Full Time Team Members) 401 (k) Paid Vacation and Paid Holidays (Full Time Team Members) Tuition Reimbursement and DCA courses based on position Training - Associate Training System, Management Training System, Career Development and more Team Member Merchandise Discounts Incentive Trips and Contests Signet Jewelers operates mall-based Banter by Piercing Pagoda kiosks throughout the United States. Signet Jewelers is an equal opportunity employer committed to promoting diversity of all levels of employees. Please know that while we appreciate every applicant's interest, we can only contact those selected for further consideration. Don't forget, we have many opportunities available on our other career site pages. Click here to link to our careers page!
    $29k-42k yearly est. 6d ago
  • Part-Time Sales Associate | Wrentham (Wrentham, Massachusetts (US-MA), US)

    Burberry 4.5company rating

    Sales associate and customer service job in Wrentham, MA

    INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. JOB PURPOSE To meet and strive to exceed individual and store sales goals while executing key strategies of retail led growth, leveraging the franchise, operational excellence and all department category development; embracing and following on a daily basis the Burberry Experience during all interactions, owning the responsibility for developing new customers, as well as maintaining relationships with existing clientele. RESPONSIBILITIES Sales & Service Embrace the Burberry Experience and follow training guidelines and standards to reflect Burberry's luxury brand standards and image Consistently meet individual sales goals while exhibiting the Burberry Behaviours Provide excellent customer service skills, great selling skills and exhibit motivation to succeed Demonstrate superior interpersonal and communication talent Cultivate Build customer loyalty through active client development and follow-through Maintain an up-to-date and detailed client book Follow all Cultivate requirements and activities such as; courtesy and relationship emails, inviting customers back to shop, reactivation, capture compliance Visual Standards Follow company policies, procedures and use visual techniques to maintain the visual standards according to Burberry guidelines Maintain selling floor by ensuring the following: Understand and execute monthly floorsets Placing and/or hanging back items as you work Replenishing merchandise after selling Folding and placing merchandise on the correct hanger, tissue paper, etc. Place tickets inside the item and not visible to the customer. Floor Presence & Maintenance Beginning of shift/day: Arrive on selling floor ready, ensure floor is ready for customers End of shift/day: Ensure selling floor is replenished and ready for the next day Be active and busy on the floor at all day Ensure to place and/or hang back items as you work and replenish merchandise after selling Ensure clean up and maintenance of fitting rooms Back of The House Support Assist in the mark down process Assist in the bi-annual inventory process Participation and achievement of pre-sale goals Participate in store contests Assist in stock room maintenance and keep it organized Responsible for stock pulled; all stock must be put away in orderly fashion PERSONAL PROFILE Willing to work in and promote a team oriented environment. Excellent interpersonal skills required to ensure clear, effective communication with all management and staff. Consistently show a positive attitude & take responsibility for own actions. Must be results driven and flexible to change Relevant interest in Fashion / Design. Advanced knowledge of POS and store systems. A minimum of 1 year on sales, preferably in a luxury retail environment. Proven experience in driving sales and meeting sales targets. Excellent customer service level. Strong clienteling background. MEASURES OF SUCCESS Financial Targets: achieving individual and store sales goals targets, UPT, ATV, Client Development. Excellent customer service through Burberry Experience Evaluations. Capture compliance. FOOTER Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience. * Expected base salary for the role will generally be between $18.00 and $19.00 per hour at the commencement of employment. However, base salary if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs. * This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
    $18-19 hourly 6d ago
  • SALES ASSOCIATE

    Boutique La Vie En Rose

    Sales associate and customer service job in Wrentham, MA

    Join a diverse and talented team For years now, we've been designing lingerie and swimwear for everyday living. Why do we do what we do? Because we want women around the world to look and feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving environment. We're a proudly local company with more than 5000 employees and more than 300 stores across Canada and in 19 countries around the globe (100 stores). Exclusive job perks 50% discount on all products; Flexible hours; Opportunities for advancement within the company; Being part of a family-owned business committed to the community; Performance bonuses (in-store sales or management position); Recognition program for years of service; Innovation program to encourage idea sharing; Referral bonus ; Dayforce Wallet (pay on demand: you'll be able to access a portion of your pay as soon as your shift ends). For full-time employees: Group insurance plan; Three (3) to five (5) paid personal days (depending on the position); Minimum of 2% employer contribution to your RRSP. BANNER : LA VIE EN ROSE Wrentham Village Premium Outlets You're the ideal candidate for us if: You have previous sales experience; You love clothing that celebrates feel-good femininity (like lingerie, sleepwear and swimwear); You listen to customers' needs to provide exceptional customer service; You're proactive and conscientious; You're open to working holidays and longer hours during busy periods (depending on your availability); You're looking for a career that constantly offers new challenges; You are functionally bilingual (an asset). Ready to put your talent to work? Join a fun and dynamic team in a role with plenty of opportunities to grow! What a typical workday looks like Under the supervision of the store management team, you will be responsible for assisting and advising customers while working to maximize sales. Here's how: Give a warm welcome to every customer who comes into the store; Help them find everything they're looking for-answer their questions, explain the products (quality, materials, technical features) and suggest other products they might like; Make yourself available when customers are in the fitting room; Meet and exceed your personal sales goals (our training will help you get there!); Prepare, identify and place products on the sales floor to provide a memorable shopping experience; Ensure everything is clean and tidy in the store and backstore; Be on the lookout for new products so you can share your top picks with your customers; Accompany customers to the cash register and process their transactions; Respect and apply the policies and procedures of the various head office departments (don't worry, we'll explain everything to you!); Perform other duties where needed to support the team. Permanent, part time HOURLY SALARY : $15.00 - $17.25 The information on this site is for information purposes only and is not intended to have legal consequences. This is an ongoing role rather than a newly created position. La Vie en Rose is committed to employment equity. La Vie en Rose has put in place an adaptation process that provides accommodation for selected candidates for an interview.
    $15-17.3 hourly 5d ago

Learn more about sales associate and customer service jobs

How much does a sales associate and customer service earn in Peabody, MA?

The average sales associate and customer service in Peabody, MA earns between $24,000 and $39,000 annually. This compares to the national average sales associate and customer service range of $21,000 to $38,000.

Average sales associate and customer service salary in Peabody, MA

$31,000

What are the biggest employers of Sales Associate And Customer Services in Peabody, MA?

The biggest employers of Sales Associate And Customer Services in Peabody, MA are:
  1. The Home Depot
  2. Hand & Stone Massage and Facial Spa
  3. Hand & Stone-109 Main St.-Stoneham, Ma
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