Drive with DoorDash - Receive 100% of Customer Tips
Sales associate and customer service job in Sachse, TX
Why Deliver with DoorDash?
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you'll stay busy with a variety of earnings opportunities and can work when it works for you. Whether you're looking for a side hustle or a full-time gig, delivering with DoorDash gives you the opportunity to earn extra cash on your terms.
Multiple ways to earn: Whether you're delivering meals, groceries, or retail orders, DoorDash offers diverse earning opportunities so you can maximize your time.
Total flexibility: Dash when it works for you. Set your own hours and work as much-or as little-as you want.
Know how much you'll make: Clear and concise pay model lets you know the minimum amount you will make before accepting any offer.
Instant cash flow: Get paid the same day you dash with DoorDash Crimson*. No deposit fees, no waiting.
Quick and easy start: Sign up in minutes and get on the road fast.**
Simple Process: Just pick up, drop off, and cash out. Payday is in your back pocket.
Basic Requirements
18+ years old*** (21+ to deliver alcohol)
Any car, scooter, or bicycle (in select cities)
Driver's license number
Social security number (only in the US)
Consistent access to a smartphone
How to Sign Up
Click “Apply Now” and complete the sign up process
Download the DoorDash Dasher app and go
*Subject to eligibility requirements and successful ID verification. The DoorDash Crimson Deposit Account is established by Starion Bank, Member FDIC. The DoorDash Crimson Visa Debit Card is issued by Starion Bank.
**Subject to eligibility..
***Must be 19+ in Arizona, California, Colorado, Delaware, Florida, Georgia, Idaho, Kentucky, Montana, New Jersey, New Mexico, Texas, Utah, and West Virginia
Additional information
Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Deliver with DoorDash and earn extra cash while being your own boss. Dash when it works for you. Sign up today.
National Support Center Rep
Sales associate and customer service job in Arlington, TX
Summary: The Six Flags National Support Center is the go-to resource for our guests. The purpose of this position is to provide fast, friendly, out-going service to members at all Six Flags properties. Support Center Representatives will engage with guests from all across the country!
Availability:
8 am to 5pm, 11am-8pm, and 4pm to 1am shifts.
Full week schedule available, weekends required.
Tuesdays & Wednesdays off or Wednesdays & Thursdays off.
You'll contribute to our mission by:
Supporting the Six Flags Mantra - Friendly, Clean, Fast, and Safe Service
Talking with guests and answering questions regarding park policies and procedures
Resolving guest complaints and concerns in a friendly and professional manner
You'll do it with your:
Proficiency in computer skills in Microsoft Office and Windows OS are required
Basic to intermediate Salesforce's experience
Ability to communication via phone, chat and email to resolve concerns
Strong work ethic, attention to detail, and a commitment to safety
Ability to interact in a professional and positive manner
Problem-solving skill
Excellent written and verbal communication skills
Sense of urgency and fun
Friendly, outgoing personality, and ability to address guest concerns with empathy
Ability to read, speak, write, and understand the English language
Auto-ApplyCustomer Success Specialist
Sales associate and customer service job in Lewisville, TX
The Stylist Success Specialist position will help J.Hilburn Stylists feel confident and equipped to provide 5 star concierge service to their Clients and grow their business while also ensuring that the Stylist feels valued by the company.
Core Accountabilities and Responsibilities
5-star Concierge Service
Concierge service mentality: Demonstrate a relentless commitment to supporting Stylist business success with a proactive, solutions-first approach.
Multi-channel responsiveness: Deliver timely, white-glove service via phone, email, live chat, and text channels to support Stylist and Client inquiries.
Fit and product support: Provide guidance and advice on product fit, design, and ordering to support Stylist expertise and Client satisfaction.
Problem resolution: Troubleshoot complex issues with persistence and professionalism, ensuring complete and satisfying resolution for the Stylist.
Stylist Partnership Development
Business partnership mindset: Build authentic relationships with Stylists and act as a trusted partner in their business growth.
Proactive outreach: Identify opportunities to check in with Stylists, support onboarding or transitions, and proactively offer help without being asked.
Insight sharing: Surface useful trends or recurring challenges to company leadership to improve systems and drive service enhancements.
Advocacy and follow-through: Ensure the Stylists will feel seen, heard, and supported by owning their issue from start to finish.
Knowledge and Process Execution
Policy and procedure fluency: Continously learn knowledge of J.Hilburn processes, programs, and systems accurately in daily support.
Knowledge base utilization: Reference and contribute to the internal knowledge base to support continuous service quality improvement.
Process adherence: Follow standard operating procedures to ensure consistency and professionalism in every interaction.
Documentation and ticketing: Accurately record service requests, updates, and resolutions in the appropriate systems.
Cross-functional Collaboration
Stylist Success Team Collaboration: Communicate openly and respectfully with peers, sharing knowledge and supporting group success.
Cross-functional Team Collaboration: Collaborate respectfully and effectively with other departments to align on solutions, share insights, and support Stylist-facing initiatives.
Required Knowledge, Skills, and Abilities
Delivering support across multiple channels (phone, email, chat, sms) in a fast-paced
Strong problem-solving, communication, and relationship management skills.
Strong proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with CRM systems (e.g., Zendesk, Salesforce, Freshdesk).
Ability to resolve complex service issues with a high level of professionalism, persistence, and empathy.
Providing fit and product advice, ideally within apparel, tailoring, or styling environment.
Proven record of adaptability and resilience while thriving in a fast-paced environment by staying composed, flexible, and ready to take initiative.
Working with independent contractors, business owners, or Stylists, offering tools, guidance, and support to help grow their business.
Required Education and Experience
Bachelor's degree in Fashion Merchandising, Business, Communication, or a related field preferred.
5+ years of customer service or sales experience, preferably in high-end retail client-facing, apparel/fashion, e-commerce, or concierge services.
Familiarity with interpreting and navigating backend order systems, customer profiles, and inventory tools.
Familiarity with building successful rapport and loyalty with clients.
Proven record of adaptability and resilience while thriving in a fast-paced environment by staying composed, flexible, and ready to take initiative.
Familiarity with CRM systems, ticketing platforms, or customer support software (e.g., Zendesk, Salesforce, Freshdesk, etc.).
Travel
There is minimal anticipated travel required for this position.
Annual and Semi-Annual Company Conferences, usually in the DFW area
This is an ONSITE position 4 days/week, Monday through Thursday, Fridays are remote and occasionally on the weekend.
Service Desk Associate
Sales associate and customer service job in Fort Worth, TX
IT Service Desk Analyst (Part time Weekend)
CornerStone Technology Talent Services is seeking adaptable and service-oriented individuals for long-term contract-to-hire opportunities as IT Service Desk Analysts. These roles are ideal for candidates who bring a strong technical foundation, thrive in a fast-paced support environment, and are looking to grow within a forward-thinking technology team.
As a member of the Desktop Engineering team, you'll be exposed to multiple areas of enterprise IT support. You'll handle real-time troubleshooting, user support, and infrastructure triage across a wide range of technologies used by enterprise environments.
Key Responsibilities:
Respond to and resolve incoming support requests related to Windows desktop/laptop systems
Perform hardware diagnostics, application support, and incident triage across Microsoft Office, Exchange, and other enterprise platforms
Troubleshoot Active Directory issues, including group policies and user permissions
Use enterprise tools to support endpoint management, system imaging, and deployments
Provide first-tier support for network and telecommunications issues
Collaborate with internal IT teams to escalate and resolve more complex technical challenges
Maintain detailed documentation and follow standard operating procedures
Requirements:
Minimum of 6 months of experience working in a 24/7 IT service desk or IT support call center environment
Strong communication skills with a customer-first approach to technical support
Solid foundational understanding of Windows operating systems, Office 365, and networking basics
Ability to work flexible shifts including evenings, overnights, weekends, and holidays
Experience with EPIC software is preferred but not required
Reliability and independence, especially during overnight shifts where self-direction is essential
Why Work with CornerStone TTS:
At CornerStone TTS, we focus on more than filling roles-we deliver alignment between skilled professionals and the technical environments where they can thrive. Our team understands the nuances of technology staffing and works closely with both talent and clients to ensure successful long-term placements.
If you're looking to expand your career in IT support and want to be part of a team that values capability, consistency, and growth, we'd like to connect.
Customer Service Representative (Fresher,Graduate)
Sales associate and customer service job in Dallas, TX
Job Title: Customer Service Representative
Job Type: Full-Time
Experience Level: Entry to Mid-Level
We are looking for a Customer Service Representative to join our team in Dallas, TX. The ideal candidate will be responsible for delivering excellent customer support by handling inquiries, resolving complaints, and providing information about products or services. If you are a people person with strong communication skills and a passion for helping others, we'd love to hear from you!
Key Responsibilities:
Handle incoming customer calls, emails, and chats in a professional and courteous manner.
Resolve customer issues efficiently while ensuring customer satisfaction.
Provide product/service information and assist with order placement, billing, returns, and technical support.
Document all customer interactions in the CRM system accurately.
Escalate complex issues to the appropriate departments when necessary.
Maintain knowledge of company products, services, policies, and procedures.
Meet or exceed performance metrics related to response time, quality, and customer satisfaction.
Requirements:
Bachelor's degree is must.
1-3 years of customer service or call center experience.
Excellent verbal and written communication skills.
Proficiency in using computers, CRM systems, and basic MS Office tools.
Ability to multitask, prioritize, and manage time effectively.
Positive attitude, patience, and a strong work ethic.
Sales Associate
Sales associate and customer service job in Dallas, TX
About the job
Actuvi is a digital health platform that utilizes AI and automated tools to transform providers from reactive care into preventative and value-based healthcare, making it convenient and easy for both patients and health professionals.
Role Description
This is a full-time, in-office role for a Sales Associate at Actuvi. The Sales Associate will be a key member of our national sales team, responsible for driving revenue growth by identifying new business opportunities, nurturing client relationships, and achieving sales goals. Reporting to the VP of Sales, you will be a key player in driving our growth by forging new client relationships and executing the company's sales strategy. This role is based in our Dallas, TX office.
What You'll Do
Drive the full sales cycle from prospecting and lead generation to negotiation and closing deals.
Become an expert on the Actuvi platform, conducting compelling product demonstrations for potential clients (physician groups, clinics, health systems).
Build and maintain a robust sales pipeline in our CRM, ensuring all activities are tracked accurately.
Collaborate closely with the VP of Sales to refine sales strategies, messaging, and tactics based on market feedback.
Consistently meet and exceed monthly and quarterly sales targets.
What You'll Bring (Qualifications)
A self-starter mentality with a high-achieving personality.
3+ years of experience in a sales or business development role, with a proven history of exceeding targets.
Exceptional communication and interpersonal skills, with a natural ability to build rapport and trust.
A high-energy, self-motivated, and resilient attitude-you are driven by results and thrive in a fast-paced environment.
Excellent organizational and time-management skills.
Experience using a CRM to manage your pipeline.
Senior Sales Associate
Sales associate and customer service job in Dallas, TX
LONG COVE | CEDAR CREEK LAKE
Long Cove is a private, luxury lakefront community on Cedar Creek Lake, designed as a refined escape from the city, where architecture, nature, family life, and recreation converge. Just over an hour from Dallas, Long Cove offers a thoughtfully curated lifestyle rooted in connection, adventure, and enduring value. With custom homes, developer-built residences, world-class amenities, and a growing golf culture, Long Cove represents one of the most distinctive second-home communities in Texas.
ROLE OVERVIEW
The Senior Sales Associate serves as the primary revenue driver within the sales infrastructure, responsible for managing high-intent buyers, complex transactions, and elevated product offerings across developer-built homes, custom homesites, and select resales.
This role requires a licensed, highly experienced real estate professional with strong closing instincts, refined buyer management capabilities, and the ability to operate with both autonomy and precision inside a structured sales organization.
The Senior Sales Associate operates at the front line of buyer engagement-serving as a brand ambassador, trusted advisor, and transactional leader. Working in direct collaboration with the Director of Residential Sales, this role helps set the tone for execution, professionalism, and sales excellence across the entire team.
CORE RESPONSIBILITIES
Buyer Engagement & Sales Execution
Lead qualified buyers through the full sales journey and hand off to team members as necessary-from initial engagement through negotiations, contract execution, and escrow management.
Manage high-value, custom, and complex buyer scenarios requiring detailed design selections, advanced negotiations, and relationship management.
Deliver elevated, consultative sales presentations that align with Long Cove's lifestyle narrative, community positioning, and product diversity.
Serve as the primary point of contact for assigned buyers, ensuring consistent communication, trust, and transaction confidence.
Lead Management & Conversion
Actively manage and convert high-intent inbound and outbound leads assigned by the Director of Residential Sales.
Execute proactive outreach to database prospects, broker relationships, repeat buyers, homeowner referrals, and marketing pipelines.
Maintain disciplined communication of all buyer activity, notes, and follow-up requirements with the Marketing and Sales Operations Coordinator to ensure CRM accuracy and reporting integrity.
Support the Director of Residential Sales in pipeline forecasting, deal strategy, and absorption pacing.
Transaction Management & Deal Oversight
Coordinate closely with the Director of Residential Sales and Sales Operations team to ensure smooth contract execution and escrow management.
Review offer terms with buyers, support offer preparation, and assist in navigating negotiation strategies.
Maintain buyer engagement throughout escrow to support retention, milestone tracking, and timely closings.
Team Leadership & Culture
Serve as a performance role model for Sales Associates and Junior Sales Associates through professional conduct, discipline, and closing execution.
Provide peer support, informal mentoring, and real-time deal feedback to all sales team members.
Participate actively in weekly sales meetings, strategy sessions, and training initiatives.
On-Site Representation & Events
Represent Long Cove during on- and off-site sales activations, private buyer appointments, broker previews, community events, and special marketing initiatives.
Support event-driven conversion efforts through follow-up strategies, buyer qualification, and pipeline conversion.
REQUIRED PROFILE & QUALIFICATIONS
Active Texas real estate license required.
Minimum 5+ years of residential sales experience, preferably within new development, luxury residential, or destination-style communities.
Demonstrated track record of consistent closings, high conversion performance, and strong buyer retention.
Advanced communication, negotiation, and relationship-building capabilities.
High level of professionalism, emotional intelligence, and personal accountability.
Strong CRM discipline, reporting accuracy, and organizational skills.
Ability to operate independently while fully integrating into a team-based sales environment.
Adaptable, resilient, and motivated by performance-driven outcomes.
Sales Associate
Sales associate and customer service job in Southlake, TX
LIVE THE ISLAND LIFE
Tommy Bahama is more than just an island inspired brand, it's a lifestyle! Live the Island Life as an ambassador of our brand, representing the season's stylish trends. We look for those who are passionate about growth as we offer a variety of rewarding positions, from sales to management. You will play an important role in our store leadership, inspiring your team to work together to achieve our goals, create an environment of aloha fun, while exceeding guest expectations - taking them someplace great. Come join us, share knowledge on latest designs and provide guest with world class service!
BE THE ISLAND GUIDE
Create a relaxed destination - Genuinely greet all guests with a friendly smile, select and help locate or obtain merchandise based on guest needs and desires
Set the course - Learn, reference, and share current product knowledge with our guest; providing prompt recommendations and professional service to enhance their shopping experience (e.g. fit , fashion wardrobing advice and suggesting add-ons)
Build the perfect oasis - Emphasize brand direction and seek opportunities to informing guest of current marketing programs and upcoming events
Onboard your crew - Actively participate in all store-related meetings, working towards exceeding sales and service performance goals set by store management
ESSENTIALS FOR LIFE IN PARADISE
You have 2+ years of Guest and Sales experience
You have a “get things done” mindset
You are a natural collaborator and are able to identify opportunities and take initiative
You have a High School diploma or GED
Willingness to perform other duties as required that are necessary to support the business.
ESSENTIAL PHYSICAL REQUIREMENTS
Lift and/or move up to approximately 50 pounds frequently
Bending/stooping/kneeling required - frequently
Climbing ladders - occasionally
Routine standing for duration of shift (up to 8 hours)
Ability to work varied hours and days including nights, weekends and holidays as needed
Mahalo (thank you) for your interest in Tommy Bahama!
Customer Accounts Advisor
Sales associate and customer service job in Denton, TX
The hourly range for this position is $12.75 to $13.50. This position is also eligible for incentive pay based on performance.
Customer Accounts Advisor
Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
Skills for Success
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Work
Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
Sell customers on the benefits of timely lease agreement renewal payments
Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
Assist with merchandise returns and guest deliveries as directed by management
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any reasonable duties requested by management
Requirements
United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States)
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Two years of retail/customer service experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper telephone etiquette
Uphold the Aaron's Brand and protect company assets
Maintain a professional appearance
Proficient computer skills
Aaron's Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:
Paid time off, including vacation days, sick days, and holidays
Medical, dental and vision insurance
401(k) plan with contribution matching
*Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
**Benefits vary based on full-time and part-time employment status.
Sales Associate (Store 108, Carrollton, TX)
Sales associate and customer service job in Carrollton, TX
About Ace Retail Group
Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikemas Ace, Outer Banks Ace, Dennis Company, and Breed & Company.ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI.ARGs origins date back over a century and operates over 250 neighborhood stores located throughout the United States.Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.
General Summary
The Sales Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness.
Essential Duties & Responsibilities
Customer Service:
Provide a positive representation of Ace Retail Group.
Proactively assist customers in solving problems.
Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
Possess a friendly outgoing demeanor; work well with customers as well as associates.
Ensure all pages and calls are answered promptly, courteously and effectively.
Forward any customer complaint that cannot be handled to a member of management.
Possess strong product knowledge and knowledge of store layout and location of products.
Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.
Store Operations
Assist in creating a positive, professional and safe work environment.
Assist with receiving, checking in and stocking of merchandise throughout the store.
Assist with maintaining back stock levels.
Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
Assist with merchandise resets through the store.
Provide assistance to Department Specialists, i.e. price changes, special orders.
Ensure signage is current throughout the store.
Operate forklift with proper training.
Communicate any Store Support Center issue to General Manager for follow up.
Communicate any merchandising, cost control or sales idea to General Manager.
Participate in store meetings.
Be professional in appearance and actions.
Perform all other duties as assigned.
Other Essential Requirements
Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:
WINNING In business, money is the score. To win, we must perform, compete, and have fun.
EXCELLENCE Striving to be our best through continuous improvement and inspiration.
LOVE Love the people, love the work and love the results.
INTEGRITY Honesty, reliability, high character and ethical behavior.
GRATITUDE Appreciating being in the business of serving others.
HUMILITY A modest and respectful approach to leadership and work.
TEAMWORK Collaboration over control or credit; together we are Ace.
Minimum Skills, Requirements and Qualifications
High School or GED equivalent.
Formal retail experience preferred.
Standing, walking, lifting (up to 25lbs) and climbing.
Compensation Details
$12.00 - $14.00 per hour
For a full list of benefits and open positions, please visit us at: ************************************************************
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Equal Opportunity Employer
Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.
Required
Preferred
Job Industries
Retail
Customer Success & Retention Specialist
Sales associate and customer service job in Richardson, TX
Customer Retention & Relationship Management
Develop and execute strategies to enhance satisfaction and minimize cancellations.
Build meaningful, ongoing relationships through consistent and personalized communication.
Analyze customer feedback to identify trends and drive continuous improvement.
Proactive Customer Engagement
Conduct check-ins and discovery calls to understand customer needs and ensure a positive experience.
Educate customers on warranties, incentives, and available services to help them maximize their investment.
Encourage customers to share positive reviews on Google, BBB, and other platforms to enhance our reputation.
Project & Case Management
Manage customer cases in Salesforce, ensuring thorough documentation, accurate tracking, and on-time follow-up.
Support project execution by monitoring timelines, budgets, and customer communications.
Process reimbursements, credits, and invoices for escalated cases when needed.
Customer Education & Engagement
Conduct discovery and retention calls to understand customer needs and ensure satisfaction.
Educate homeowners on warranties, incentives, and service offerings to promote confidence and clarity.
Request and encourage customers to leave reviews on Google, BBB, and other platforms to enhance Dynamic EcoHome's reputation.
Case & Project Coordination
Manage customer cases in Salesforce, ensuring timely updates and accurate documentation.
Support project progress by monitoring communication milestones and ensuring customer expectations are met.
Coordinate with internal teams to ensure seamless service delivery and a smooth handoff between departments.
Collaboration & Continuous Improvement
Partner with operations, finance, and service teams to develop tools and workflows that improve the customer journey.
Share insights and feedback to enhance retention programs and overall service quality.
What You Bring
2+ years of experience in customer success, retention, or service (experience in solar, energy, or home improvement preferred).
Strong communication and problem-solving skills with a calm, customer-first mindset.
Experience managing cases in Salesforce or similar CRM platforms.
Ability to balance multiple priorities and collaborate effectively across departments.
A passion for helping customers succeed and for building lasting relationships.
Compensation & Benefits
$70,000 annual base + commission ($5-7 per kW installed on projects)
Opportunities for advancement and performance-based incentives
Paid time off, holidays, and a comprehensive benefits package
A collaborative, mission-driven environment focused on innovation and growth
Principal Customer Success Executive
Sales associate and customer service job in Addison, TX
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**What you get to do in this role:**
+ You will Identify areas of risk and takes steps to prevent customer or revenue churn
+ You will be responsible for working closely with Sales Teams to define and execute product adoption and customer retention plans
+ As a Customer Success Executive, you will provide prescriptive guidance on internal project/program governance and help the customer create the appropriate governance models and makes sure that all parties adhere to it.
+ You will help the customer identify incidents where contractual SLAs were missed and takes necessary action
+ Improving the overall satisfaction of the customer, as well as the satisfaction of their internal customers, is the key to success in this role.
**To be successful in this role you have:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ The ideal candidate will have significant experience collaborating with senior IT and business leaders. They must have a track record of successfully demonstrating the ability to translate corporate strategy/objectives with the applied use of ServiceNow technology in the context of the client's environment.
+ PMP preferred, project management experience required.
+ A minimum of 10 years in a similar client facing or appropriately relevant role, in operating account or client relationship management
+ Experience in any of the following critical subject areas, with a demonstrated history delivering consulting services:
+ IT Strategy and Planning
+ IT Operations and Management
+ Human Resources
+ Security Operations
+ Customer Service Management
+ IT Processes
+ IT Governance
+ IT Portfolio, Program and Project Management
+ IT Project Delivery (SDLC)
+ Experience with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing client expectations, and team leadership
JV20
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Customer Service Expert (Bi-Lingual)
Sales associate and customer service job in Lewisville, TX
As a Customer Service Representative, you are a key member of the team and represent Molly Maid on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.
You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.
Specific Responsibilities:
Receive incoming calls in professional and courteous manner
Schedule estimates & cleans
Perform marketing functions to sell additional work and earn business
Return customer calls, respond to customer complaints, and resolve breakage issues
Perform administrative functions including data entry, payment processing, and supply inventory
Assist with personnel management, including hiring and recruiting functions
Perform other duties as needed which may include cross-training in related positions
Job Requirements:
Bi-Lingual (Spanish)
Minimum two years admin experience
Strong written and verbal communication skills
Detail-oriented with strong data entry skills
Positive Attitude
Team player who can work independently
Benefits: Benefits package varies by location
We are actively interviewing for this position - Apply today and our hiring manager will follow-up!
Compensation: 30,000 - 45,000 DOE
When you put on a Molly Maid uniform, you become part of a family-a team of people committed to excellent customer service and passionate about giving families the joy of a cleaned home and the relief from needing to do it themselves. Working for our franchise owners means they'll take care of you the way they take care of their own family and friends. Because Molly Maid is not just a company that focuses on expertly cleaning homes, it's a company that focuses on people, and creating a work culture of respect, integrity, and fun is just as important as serving our customers.
*All independently owned and operated franchised businesses operate under the service brands' marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Molly Maid franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.
Auto-ApplyCustomer Retention Auditor
Sales associate and customer service job in Coppell, TX
Job Description
The Customer Retention Auditor supports the Retention team by ensuring accuracy, consistency, and compliance within customer retention call documentation. This role is responsible for assigning and tracking call logs, auditing call records against established checklists, maintaining compliance trackers, and escalating recurring issues or high-risk gaps to leadership. The ideal candidate is detail-oriented, organized, and comfortable identifying trends and process gaps.
Wage Range: $18.00 - $19.00 per hour. The starting wage is determined based on relevant experience. This is an hourly, non-exempt position.
Core Responsibilities
Assign customer retention call logs and monitor completion on a daily and weekly basis
Review call documentation to ensure all required fields, notes, and dispositions are completed accurately and consistently
Conduct weekly spot-check audits using a standardized checklist or scorecard
Identify, tag, and track common documentation and compliance issues (e.g., missing notes, incorrect dispositions, missing consent or disclosures)
Maintain audit and compliance trackers, ensuring data is current and accurate
Send reminders and follow-ups to team members regarding incomplete or incorrect documentation
Escalate repeat issues, trends, or high-risk compliance misses to the supervisor or manager
Support leadership with insights on process gaps and opportunities for improvement
Required Skills & Qualifications
Strong attention to detail and accuracy
Excellent organizational and time-management skills
Ability to follow standardized processes and checklists
Comfortable reviewing call documentation and identifying inconsistencies
Clear written communication skills for follow-ups and escalation
Ability to handle sensitive or compliance-related information with discretion
Preferred Qualifications
Experience in quality assurance, auditing, compliance, or customer service operations
Familiarity with call tracking systems or CRM platforms
Prior experience supporting retention, sales, or call center teams
Strong proficiency in Microsoft Excel (filters, formulas, sorting, basic analysis)
Comfortable using the full Microsoft Office Suite (Excel, Outlook, Word, Teams)
Benefits
Affordable health care packages that include medical, dental, vision, and life insurance
Vacation + Sick Leave
9 Company Paid Holidays Yearly
Employer Paid Short Term Disability + Life Insurance
401K + Company Match
Sales and Customer Service Positions - ACCOUNT EXECUTIVES
Sales associate and customer service job in Dallas, TX
Charity Advertising and Marketing Partners is dedicated to assisting some of the largest nonprofit organizations with their sales and fundraising needs. We provide cost effective solutions for organizations, in doing so we are continuing to take on new clients and developing out team into client managers.
Job Description
We are looking for competitive and driven candidates to fill our Account Executive position!
+ An Account Executive will work on our sales and marketing campaigns directly with business owners.
+ Account Executives will master the sales model. This will include the presentation, effective closing techniques, and campaign product knowledge.
+ Account Executives will learn invaluable skills essential in ANY business environment. These skills include public speaking, self-management, time management, work ethic and business presentations.
Qualifications
To apply for this position, you must clearly demonstrate the following qualities:
Great interpersonal skills, a sense of humor, and social intelligence
Professional demeanor
Effective written and verbal communication skills
Ambition, a strong work ethic, and an earnest willingness to learn and master new skills
Self-motivated with a desire to advance
Flexibility and the ability to excel in a high-energy, fast-paced environment
Ability to effectively collaborate and work in a team-based environment
No prior sales experience is necessary, and we train our team to learn a variety of skills from sales and human resources to management and mentorship. We are looking for candidates that may be new to the workforce or who have work experience, but are willing to start from the bottom up in order to learn the complexities and opportunities within a new industry.
Additional Information
WE OFFER:
Base pay plus unlimited bonuses and commissions
Comprehensive on-the-job training
Leadership training
A large network of successful mentors
Rapid career growth and merit-based advancement
Recurring travel opportunities
Customer Service Associate
Sales associate and customer service job in Dallas, TX
We are hiring a team of Customer Service Associates to assist with implementing our newest promotional campaign. As one of the nation's top direct marketing firms, our standards for quality customer service are higher than ever.
We understand that our success starts with our employees, and we have developed a training program that is conducive to growth both personally and professionally. This will give you the opportunity to work both individually and as a team to reach and exceed our clients' goals.
Primary Duties:
Professionally representing our firms and our clients
Generating new customer base while retaining current customers
Presenting promotions while demonstrating outstanding product knowledge
Assisting customers in the purchase of products and services
Building relationships and establishing rapport with consumers
Training and mentoring new hires upon completion of training program
Desired Qualities:
Pleasant and professional demeanor
Determined, motivated and persistent
Team player
Self starter
Student mentality
Excellent interpersonal skills
Strong presentation skills
Natural born leader
Outgoing and extroverted
Education Level:
BA/BS preferred
High School Diploma required
Auto-ApplyProfessional Services Veterinarian (Texas Region)
Sales associate and customer service job in Dallas, TX
We understand that the world we want tomorrow starts with how we do business today, and that's why we're inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other's growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care.
Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs.
Job Purpose/Overview
As a Professional Services Veterinarian (PSV) at Antech Diagnostics you will play a vital role in providing expert veterinary support and guidance to our customers and to your colleagues. You will serve as a trusted resource for both internal and external stakeholders, ensuring the highest standards of animal health and diagnostics quality. This role demands a strong background in veterinary medicine, exceptional communication skills, and a commitment to advancing animal health.
Antech PSVs accelerate adoption and utilization of veterinary diagnostics by:
Supporting sales representatives in their assigned regions meet the goals set by their respective managers.
Being an expert consultant to sales professionals, veterinarians in practice; and veterinary technicians.
Creating and delivering continuing education (CE) to improve customer experience, supporting the belief that when Veterinarians understand the benefits of our diagnostic portfolio, they will use our offerings more and reach better medical outcomes.
Furthermore, PSVs encourage broader growth of Mars Science and Diagnostics by:
Supporting Training and Development of Sales Professionals on veterinary diagnostics.
Relaying insights from the field (‘voice of customer') to the relevant product managers, enabling better New Product Development, and refinement of on-market products.
Make a Better World for Pets™ by expanding veterinary care through diagnostics.
The Target Pay Range for this position is $113k - $141,000 annually. At Antech, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget. This position is also eligible for a company vehicle.
Essential Duties and Responsibilities
A new PSV must quickly become knowledgeable in veterinary diagnostics
The PSV is the first-line technical consultant for their regions' sales professionals. The PSV will be supported by further technical expertise from Medical Consulting, Clinical Pathology, Quality Assurance, Clinical Education, R&D, and more.
The PSV must know when and who to ask for additional information and ensure that representations they make are supported by research.
The PSV must be able to identify and surface clinical studies that need to be conducted to support growth in the market.
A PSV is expected to be proficient teaching learners, including veterinarians, veterinary technicians, and sales professionals.
A PSV must be able to elevate medical knowledge through formal and informal training opportunities.
A PSV must have a sales aptitude, with a desire to acquire new business for their region and increase utilization in the existing customers.
A PSV must be sensitive to the unfulfilled medical needs of our customers and be able to accurately represent those to the relevant Antech product managers.
As well as clinical acumen, the successful PSV will apply commercial considerations to prioritize their activities.
A successful PSV will have a service mindset, aiming to create customer value, loyalty, and trust.
Typical activities include:
Providing CE including, but not limited to, small group presentations, webinars, and conference presentations.
Participating in regional business meetings.
Providing medical and technical advice on in-house diagnostics, reference laboratory diagnostics, and diagnostic imaging. This includes managing customer questions and addressing product concerns. (It is expected that the PSV will seek expert advice within Antech when they are uncertain.)
Provide support to Antech sales training and marketing departments, creating written materials, presentations and conducting training sessions as appropriate.
Education and Experience
Doctor of Veterinary Medicine (DVM/VMD) degree or equivalent
At least two years' experience in clinical practice. Past clinical work with companion animals (dogs, cats, and/or horses) highly desired.
Knowledge, Skills and Abilities
Strong verbal and written communication skills
Strong diplomacy and adaptability attributes
Must possess strong logic and reasoning skills
Must have the ability to plan for, prioritize and execute multiple recurring and ad hoc tasks
Strong analytical skills with extreme attention to detail
Must have the ability to work well under time constraints
Must have the ability to take own initiative and work independently.
Must be able to communicate effectively and tactfully with all levels of personnel, in person, in web-meetings, and on the phone
Must have flexible and adaptable attitude to cope with fast changing and complex environment
Ability to execute strategies in a complex, multi-faceted environment.
Works on problems of diverse scope
Must be able to maintain confidentiality and use confidential information appropriately
Must be able to organize and schedule work effectively and effectively adapt to changing priorities
Proficiency with Microsoft Office Products including Outlook, Word, Excel, PowerPoint and strong typing ability
Travel
Percent of time: up to 85%
About Antech
Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services.
Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates.
All Full-time associates are eligible for the following benefits and more:
Paid Time Off & Holidays
Medical, Dental, Vision (Multiple Plans Available)
Basic Life (Company Paid) & Supplemental Life
Short and Long Term Disability (Company Paid)
Flexible Spending Accounts/Health Savings Accounts
Paid Parental Leave
401(k) with company match
Tuition/Continuing Education Reimbursement
Life Assistance Program
Pet Care Discounts
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our Career page at Antech Careers.
Note to Search Firms/Agencies
Antech Diagnostics, Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.
Auto-ApplyCustomer Assistance Specialist/Collections
Sales associate and customer service job in Plano, TX
Who we are Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for talented team members who want to Dream. Do. Grow. with us.
An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.
To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.
Who we're looking for
Toyota's Experience Center - Central Customer Assistance Team is looking for a passionate and highly motivated Customer Assistance Specialist.
The Customer Assistance Team partners with customers to clearly communicate account status and ensure any late payments are addressed and averted. The team provides live support via inbound or outbound interactions across the TFS, LFS, and Private Label portfolios, and ensures customers are aware of their options and are properly educated about possible solutions. Due to the specialized nature of collections activities, an effective and customer-centric approach to these guest interactions is central to the broader TFS strategy.
Customer Assistance Specialists are responsible for handling inbound and outbound calls for collection accounts, account maintenance, and liquidation for assigned portfolios. Customer Assistance Specialists are responsible for working accounts efficiently to maintain consistent follow-up, ensure account compliance, and complete necessary account maintenance. Specialists in Customer Assistance will also evaluate and mitigate loss exposure, providing customer-oriented service and problem resolution in accordance with established guidelines and call models.
Center Operating Hours
You must be available to work a shift between the hours of 8am-8pm. Your work schedule will include 2 nights until 8pm.
Training
Training for this position will fall between the hours of 8am-6pm Central time for 9 weeks. The first 6 weeks will be virtual training and the last 3 weeks of training will be in the office at our Plano location.
Pay/Benefits
Competitive base salary as well as benefits effective day 1.
Hybrid (Home/Onsite) work schedule following training based on meeting and maintaining performance expectations.
What you'll be doing
* Analyze payment history and notes from the system and clearly communicate status to the customer using Call Model guidelines.
* Document all activities in accordance with established procedures in a clear and concise manner utilizing the appropriate systems and appropriate forms.
* Analyze account characteristics and negotiate with customers on acceptable arrangements to bring their account current and/or recommend appropriate solutions.
* Use appropriate collection and skip tracing tools to maintain delinquencies, repossessions, and losses at or below corporate objectives.
* Promptly report/refer sensitive and complex issues to the Customer Assistance Supervisor.
* Complete non-phone-based projects and account maintenance/remediation efforts.
* Offer critical decision-making as necessary when assigning accounts out for repossession.
What you bring
* High School Diploma or GED required.
* Previous collections experience required.
* Work collaboratively with other team members at all levels of the organization.
* Listens actively and remains engaged.
* Excellent verbal communication and interpersonal skills; easy to understand.
* Adaptability and coachability to work through complex changes/situations.
* Working knowledge of Microsoft Office Applications (Word, PowerPoint, Excel, etc.).
Added bonus if you have
* College degree or equivalent work experience preferred.
What we'll bring
During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:
* A work environment built on teamwork, flexibility and respect.
* Professional growth and development programs to help advance your career, as well as tuition
* Team Member Vehicle Purchase Discount.
* Toyota Team Member Lease Vehicle Program (if applicable).
* Comprehensive health care and wellness plans for your entire family.
* Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from.
* Toyota regardless of whether you contribute.
* Paid holidays and paid time off.
* Referral services related to prenatal services, adoption, childcare, schools and more.
* Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA).
* Relocation assistance (if applicable).
Belonging at Toyota
Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members' efforts to dream, do and grow without questioning that they belong.
Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
Have a question, need assistance with your application or do you require any special accommodations? Please send an email to *****************************.
Auto-ApplyCustomer Experience Representative
Sales associate and customer service job in Dallas, TX
Job Description
FACTORY UNLIKE ANY OTHER The American Leather factory is unique in the furniture industry. It allows us to create custom luxury furniture in Dallas, Texas, and deliver it to consumers' homes via our retail partners in about 30 days. Blending the best in technology, efficiency systems, and state-of-the-art craftsmanship allows us to offer the most beautiful styles, innovative mechanisms, and various custom options.
Each valued operations team member is key to upholding American Leather's commitment to quality, workmanship, and service. We look forward to receiving your application to join our exceptional team.
SUMMARY: Under the direction of the Customer Experience Supervisors, the Customer Experience Representative interfaces with American Leather's Brand Ambassadors, retailers, and designers to provide exceptional personalized service that aligns with our luxury brand and meets the expectations of our customers.
The Customer Experience Representative plays a key role in developing and maintaining positive relationships with internal and external customers by providing effective support and service through both verbal and written communication, as well as an in-depth understanding of the company's products. The candidate should have a customer-centric approach to resolving issues and exceeding customer expectations. The Customer Experience Representative should be well-versed in problem-solving, time management, communication skills, and the use of multiple systems.
PRIMARY RESPONSIBILITIES:
Provides timely and accurate information to customers, Brand Ambassadors, and other interested parties on a variety of topics, including product features, product warranty, quality, order fulfillment, pricing, and credit.
Processes customer orders/changes according to established department policies and procedures.
Attention to detail: A meticulous approach to ensure accuracy in order processing, customer records, documentation, and product information.
Processes customer returns according to established department policies and procedures.
Works closely with the Credit Department to resolve disputed credit items.
Provides timely feedback to management regarding service failures or customer concerns.
Approves and processes service credits up to $250 without additional approval from the manager.
Performs other related duties as assigned.
Efficiently prioritize tasks and manage multiple responsibilities.
Process orders, warranty, parts, and service requests
Work closely with other departments to resolve issues and support growth.
Provides feedback regarding customer concerns.
The capacity to handle customer complaints, returns, and repairs professionally while finding effective solutions
KNOWLEDGE SKILLS & ABILITIES:
Ability to offer innovative solutions and personalized recommendations to meet unique customer requests.
Skill in reading and responding to customers' emotions and preferences to provide a tailored experience
Ability to manage high volume email with quick response to internal/external customers
Working knowledge of Microsoft Office, including Word and Excel
Experience in addressing and resolving customer issues with tact and diplomacy.
Ability to communicate clearly with customers primarily via telephone using a strong command of the English language.
Ability to work in a team environment.
Ability to work with a database or an ERP system.
MINIMUM REQUIREMENTS:
High school diploma
Some college preferred
Minimum five years of customer service experience
EFFORT
Sits in a cubicle.
Operates a computer and keyboard.
Enters data into a computer.
Communicates with customers via telephone, email, and in person.
Some great perks and benefits you will receive:
Competitive compensation and health insurance include medical, dental, vision, life, short/long-term disability, a flexible spending account, and a 401k plan. We also have an onsite wellness/fitness center that includes free personal training 2 times a week and yoga sessions once a week.
Associate Customer Service Representative
Sales associate and customer service job in Fort Worth, TX
ABOUT REPAY REPAY ("Realtime Electronic Payments" / NASDAQ TICKER: RPAY) is an established and fast-growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country. REPAY enables its customers to accept payments anytime, anywhere, and through any channel while providing a secure, seamless, and enjoyable payment experience for the end consumers. REPAY offers a comprehensive suite of electronic payment and funding solutions, including debit and credit card processing, ACH processing, Instant Funding, and electronic bill payment systems with full IVR, text, and mobile capabilities. The scalability of its products allows merchants of all sizes to add an instant arsenal of intelligent payment technology solutions to their businesses without significant development costs or infrastructure investments.
ABOUT THE ROLE
REPAY is looking for an Associate Customer Service Representative to provide an excellent customer support experience to our clients, agents, and partners. Each interaction is an opportunity to educate our clients on our industry leading products, as well as showcase how you and REPAY are best in class with exceptional talent and service. We offer a full benefits package, a competitive compensation package, and a stellar work environment where we empower each employee to make contributions that have impact on our company's continued growth and success. This position investigates and resolves software and hardware problems of existing clients and applicants.
RESPONSIBILITIES
* Completed training courses and attain the knowledge required to assist our Customer Database
* Effectively manage client technical, billing, and product inquiries via phone, chat, email, or CRM case
* Consults with EPP vendors, programmers, IT staff, Business Development staff, to explain software errors and/or recommend changes to programs.
* Contacts software and hardware vendors to request service regarding defective products.
* Assists with writing or revising user training manuals and procedures for both internal and external processes. Technical training documents, integration kits, written in non-technical terms.
* Troubleshoot batch upload issues; work with EPP vendors as necessary to resolve issues.
* Be the primary CS professional responsible for Set Up and installation of applications and equipment. Train other CS professionals to act as a backup.
* Meet and exceed service level goals set for the Customer Service Team
* Follow communication procedures, guidelines, and policies
* Provide appropriate solutions and alternatives to issues and follow up to ensure resolution and client satisfaction
* Keep records of all client interactions
* Proactively communicate with our clients to help them understand the products and services REPAY offers
SKILLS & EXPERIENCE NEEDED
* Proven technical customer support experience
* 2+ years of merchant services / payments industry experience preferred
* Ability to manage difficult or emotional customer situations. Responds promptly to customer requirements and solicits customer feedback to improve service satisfaction.
* Demonstrates a positive attitude with a willingness to continually develop skills and knowledge base.
* Able communicate effectively, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
* Attention to detail in composing, typing, and proofing materials, establishing priorities and meeting deadlines.
* Ability to work in a ticket and metrics driven environment
* Familiarity with CRM systems and practices (e.g. Salesforce)
* Must be able to communicate in a clear and logical fashion verbally and in writing
* Must take pride and satisfaction in helping people
* Must prioritize identifying and solving problems above merely answering questions
WHY JOIN REPAY.… BECAUSE CULTURE IS EVERYTHING
GROWTH & PEOPLE-CENTERED LEADERSHIP
As the industry-leading financial technology provider in the Consumer Finance and Business to Business spaces, we continue to set the standard for application development and delivery. In 2019, REPAY became a public company listed on the Nasdaq Stock Market (RPAY). For the past three consecutive years, we have placed on the ACG Atlanta Georgia Fast 40, a list recognizing the top 40 fastest-growing middle-market companies in Georgia. REPAY's leadership empowers each team member to make a difference and stretch to their fullest potential. Our dedication to frequent, transparent communication is shown with companywide meetings where our leaders share company vision and encourage employees to ask questions.
FUN WORK ENVIRONMENT & GREAT TEAMS
We offer it all: business to casual dress, great snacks & beverages, and open-air collaborative team settings. REPAY has been certified as a Great Place to Work company for 2017, 2018, 2019, 2020, 2021, and 2022. The REPAY team is fun, smart, collaborative, and truly enjoys working together. Making a difference in our local communities - we support several philanthropic initiatives every year to give back to our local communities. We are self-driven, motivated professionals who do not require micro-management to ensure we produce high quality and timely work.
INNOVATION & EDUCATION
We create highly sophisticated payment processing applications and are always pushing the boundaries of what is possible. We are constantly revolutionizing the industry by building on new ideas from clients and employees. We provide the resources necessary to ensure new innovations can develop quickly and with quality. We encourage continuing education, including professional conferences and events.
PUTTING OUR PEOPLE FIRST
We believe our people are the best, and we care immensely about their success. We offer a comprehensive benefits package which includes 100% coverage of employee healthcare premiums and several free benefits, including life insurance, disability insurance, and work-life balance resources. All benefits go into effect day one. Our employees' futures are important to us, which is why we have a 401(k)-employer match and and an Employee Stock Purchase Plan. REPAY employees are eligible to participate in our Annual Bonus Program. This bonus award reflects excellent performance of individual contributions and goals achieved during the past year.
REPAY's core values are Excellence, Passion, Innovation, Respect, and Integrity.
REPAY is an Equal Opportunity Employer and we promote a company culture where diversity, equity and inclusion are central. We are committed to build our teams and grow a company in which employees can succeed, regardless of race, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, pregnancy, religion, age (40 and over), disability, service in the uniformed services, protected veteran status, genetic information, or any other classification protected by federal, state or local law. Celebrating our diverse backgrounds, views and beliefs allows us to embrace what makes us unique and continue to innovate and push the boundaries of what is possible.
We are interested in every qualified candidate who is eligible to work in the United States. This position is not eligible for hire in California. Additionally, we are not able to sponsor visas.
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