Sales associate and customer service jobs in Silver Spring, MD

Recruitment Incentive: Applicants may be eligible for a $40,000 recruitment incentive in accordance with regulatory requirements. Click apply for complete details on the recruitment incentive details and eligibility. Be tomorrow's Secret Service. During the course of their careers, special agents carry out assignments in both investigations and protection and may be assigned to multiple duty stations throughout the U.Conducting criminal investigations pertaining to financial obligations of the United States. * Planning and implementing security designs for National Special Security Events. This is no ordinary job, and our special agents are no ordinary individuals. Show us you have the talent and background we need, and we'll show you the rewards that come with being a special agent in the U.Carry and use a firearm. Maintaining firearm proficiency is mandatory. Be at least age 21 at the time of application and less than age 37 at the time you receive a conditional offer of employment, unless you have previous service in a Federal Civilian Law Enforcement position covered by special law enforcement or firefighter retirement provisions, including early or mandatory retirement. Applicants with veteran's preference must receive a conditional offer of employment prior to reaching age 40 to continue in the application process. You must obtain a Top Secret Clearance and retain it during your career. Possess uncorrected visual acuity of no worse than 20/100 binocular, possess corrected visual acuity of 20/20 or better in each eye. Submit to a drug test prior to your appointment and random drug testing while you occupy the position. Complete 13 weeks of intensive training at the Federal Law Enforcement Training Center(FLETC) in Glynco, GA and 18 weeks of specialized training at the James J. Rowley Training Center in Laurel, MD. Sign a mobility agreement stating your willingness to accept assignments anywhere within the United States and overseas. Certify that you have registered with the Selective Service System or are exempt from having to do so, if you are a male applicant born after December 31, 1959. By applying, you consent to your information being transmitted by Get It to the Employer, as data controller, through the Employer's data processor SonicJobs. See United States Secret Service Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at

A full-time, hybrid Junior Multimedia Digital Design Associate role is available with an organization launching a new digital product. This position focuses on UX/UI design and the creation of multimedia content for product launches using Figma, Canva, and Adobe Creative Cloud. The ideal candidate is a strong communicator who can collaborate across marketing and digital experience teams to deliver high-quality assets that enhance the user experience and support ongoing product improvements. The hiring process includes three interview stages, with a target start date of December 15, 2025 (flexible for the right candidate). Position Details Job Type: Direct Hire Location: Hybrid - Onsite Tuesday, Wednesday, and Thursday Onsite Address: Arlington, VA Compensation: $65,000-$70,000 annually (up to $75,000 for strong candidates) Interview Process First virtual interview with HR Second virtual interview with the hiring manager Final in-person, panel-style interview Assessment Focus: Candidates should demonstrate strong cross-functional communication skills and a portfolio that includes visually compelling infographics, animated graphics, and short-form video. Role Overview Top Technical Skills: Adobe Creative Cloud / video editing software (e.g., Premiere Pro) Figma Canva Team Structure: Reports to the Director of Marketing/Art, with one other junior designer on the team. Day-to-Day Responsibilities Collaborate with the design team to create digital and print assets for campaigns and events. Develop infographics, charts, and interactive visuals for web, social media, and video. Support UX efforts by wireframing landing pages, emails, and web content to improve engagement. Partner with cross-functional teams to deliver on-brand creative aligned with marketing goals. Assist with marketing collateral and provide coverage in the Art Director's absence. Duties and Responsibilities Contribute to multi-channel design projects from ideation through final execution under the Art Director's guidance. Create responsive infographics, charts, and data visualizations for web (mobile and desktop), social, and print. Collaborate with Storytelling, Digital Experience, Events, Content Development, Marketing, and other teams to deliver on-brand design assets. Apply UX/CX principles to wireframe landing pages, web pages, and HTML emails that enhance the user journey. Support brand-related projects including static social graphics, ads, and marketing collateral. Assist with project coordination and reviews when the Art Director is unavailable. Qualifications 2+ years of experience in UX/UI design Knowledge of accessibility standards, including 508 compliance Technical proficiency in: After Effects, Premiere Pro, or other video editing tools Adobe Creative Cloud (InDesign, Illustrator, Photoshop) Figma, XD, HTML, CSS (JavaScript a plus) CMS platforms such as Optimizely Canva and Power BI Strong grasp of design principles, typography, color theory, and layout design Excellent communication and interpersonal skills Experience working within corporate brand standards to create data visualizations, charts, and infographics Portfolio Requirement Applicants must provide a link to an online portfolio showcasing video and/or animation work, including interactive infographics or data visualizations. REQUIRED Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Customer Support Representative | Growing FinTech Are you passionate about making a real social impact while building your career in a dynamic, high-growth tech environment? We're working with a market leader in the Flexible Pay space, founded on a social charter, and dedicated to improving the financial well-being of frontline workers across the USA. Over three million people use this award-winning financial super-app to choose when they're paid, track earnings, save money, and access fairer financial services. This business have just partnered with one of the USA's largest employers and are looking to hire six enthusiastic individuals to join their expanding US headquarters in Arlington, VA. This is a launchpad role for an entry-level to early career professional who wants to grow with the business. Role and Responsibilities: You will be the vital link between the product and the users, ensuring they have an exceptional experience with the app. Communicate effectively and promptly with a variety of customers, always maintaining a positive and empathetic attitude. Become a product expert, knowing the financial well-being super-app inside and out to expertly answer customer inquiries. Demonstrate strong problem-solving skills, think on your feet, and take the initiative to resolve issues. Handle technical escalations, reproduce issues, and collaborate closely with the engineering team for resolution. Work cross-functionally with customer success and other departments to deliver efficient and meaningful support. What We're Looking For: This role is ideal for individuals seeking their first or second job, with a strong enthusiasm and eagerness to learn and the company will look at individuals from 0 (i.e. grads) to 18 months of support experience (this isn't a mid/snr role). Any prior experience in telephony (call-based jobs), FinTech, SaaS, or a call centre environment would be highly beneficial as will experience in a financial regulated environment. A proactive interest in technology, dedication to an optimal product experience, and a professional, quiet place of residence for occasional remote work. This is primarily an office-based role, requiring you to work from the Arlington, VA office (3-4 days a week / 1-2 remote). Benefits: Equity: You will be eligible for an equity allocation tied to the funding round Health and Wellness: 100% employer-paid health, dental, and vision benefits for the employee. A free subscription to Calm to help you achieve "Zen Mastery" and switch off. Time Off: 10 days of vacation, increasing to 15 days after one year of service, plus federal holidays and flexible time off for any ad-hoc childcare/family/caring needs. Financial Future: A 401K program and generous paid parental leave (12 weeks paid Maternity Leave and 2 weeks paid Paternity Leave for employees with over 12 months service). Career Growth: This role is a launchpad. You can progress to Senior Support Representative and Support Lead. Progression into Tech Ops/Engineering is fully supported and encouraged. This is a great chance for a personable, friendly and driven person to join a hugely profitable and growing business with a ground-breaking product. If this sounds of interest, please do apply!

Any Employment Offers are Contingent Upon Successful Completion of the Following: Verification of Work Authorization and Employment Eligibility Substance Abuse Screening Physical Exam (if applicable) Background Checks for Badging/Security Clearances (if applicable) Culture Index - To better assess your fit for the job, please take 5-10 minutes and complete a Culture Index™ Survey (LINK). About Hensel Phelps At Hensel Phelps, we bring our clients' vision to life with a comprehensive approach that begins with innovative planning and extends throughout the life of the property. Our expert development, construction and facility services teams ensure that every project meets our clients' goals and objectives. Over our 84-year history, Hensel Phelps has evolved from a bid-build general contractor to a full-service building provider. Our organization is comprised of three lines of business - development, construction, and facility services. These groups work as a cohesive team, sharing ideas and knowledge from each discipline to provide our clients with the highest level of service. Our capabilities span from concept through the long-term facilities management of projects, which means that our focus is on the complete life cycle of each project we build. Hensel Phelps Facility Services Group is uniquely qualified with decades of facility experience. The Facility Services Group specializes in facility solutions, building systems integration, specialized construction, and facility management. Our team provides best-in-class operational solutions with technical knowledge and subject matter experts of building systems, envelopes, campus, and client operations. Position Description The Commissioning Associate, as a field position, provides engineering and technical on-site support to projects in the interest of ensuring safety and staying within the budget including writing reports, conducting audits, troubleshooting, performing tests and tracking progress for the entire project life cycle. Position Qualifications Bachelor's degree from four-year college or university, or equivalent combination of education and related experience. 2-5 years' relevant work experience. CxP or CxA Certification. Possess basic written and verbal communications skills. Detail oriented and highly organized. Highly proficient computer software skills including experience with Microsoft Office Suite and Microsoft Project. Ability to perform identified tasks with minimal oversight. Demonstrated problem-solving skills. Essential Duties Request, collect, and catalog submittals from trade partners. Brand and Assemble collected materials for project manuals and reports. Integrate with other Facility Solutions and Commissioning Associates. Review, develop, and coordination systems readiness and pre-functional and functional performance test drafts. Field observations for verification of construction status. Coordination of and participation in videography efforts associated with owner training. Lead and mentor Facility Solution Associate I and II. Implement activities as identified by Manger associated with Operational Project Readiness (OPR) related to MEPF technical assessment, coordination, and implementation. Physical Work Classification & Demands Heavy Work. Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. The individual in this position will periodically walk, kneel, sit, crouch, reach, stoop, read/see, speak, push, pull, lift, stand, and finger/type. The frequency of each action varies by workflow and field activity. Walking - The person in this position needs to frequently move about the jobsite. Sometimes operates a computer or tablet and other office machinery, such as a calculator and phone. The person in this position frequently communicates with employees and external stakeholders regarding a variety of topics related to office and field administration. Constantly reads written communications and views mail submissions. Will also need to read blueprints and take/verify field measurements. Climbing - Ascending or descending ladders, stairs, scaffolding and ramps at various heights. Balancing - Ability to maintain body equilibrium to prevent falling and to walk, stand or crouch. Stooping - Bending the body downward and forward by the spine at the waist. Reaching - Extending hand(s) and arm(s) in any direction for various lengths of time. Grasping - Needs to apply pressure to an object with fingers and palm regularly. Visual acuity and ability to operate a vehicle as certified and appropriate. Occasionally exposed to high and low temperatures. Frequently exposed to noisy environment and outdoor elements such as precipitation and wind. Benefits Hensel Phelps provides generous benefits for our fulltime employees. This position is eligible for company paid medical insurance, life insurance, accidental death & dismemberment, long-term disability, 401(K) retirement plan, and our employee assistance program (EAP). Employees are also eligible for employee paid enrollment in vision and dental insurance. Hensel Phelps also believes in the importance of taking time to recharge. As a result, employees are eligible for paid time off beginning upon hire. Employees are also eligible for a company cell phone or cell phone allowance in accordance with company policy. Based on position location, a cost-of-living adjustment (COLA) may also be included (subject to periodic review and adjustment). Equal Opportunity And Affirmative Action Employer Hensel Phelps is an equal opportunity employer. Hensel Phelps is committed to engaging in affirmative action to increase employment opportunities for protected veterans and individuals with disabilities. Hensel Phelps shall not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity and expression, domestic partner status, pregnancy, disability, citizenship, genetic information, protected veteran status, or any other characteristic protected by federal, state, or local law. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) / #DullesVA

ABOUT OUR COMPANY ESI Total Fuel Management is a highly regarded engineering, manufacturing, and services company that provides resiliency for the global data center sector. Our mission is to support and serve mission critical businesses with expertise and leadership by providing innovative solutions, ensuring generator uptime, and guaranteeing environmental compliance against fuel-related risks. As a leader in the field, we are committed to exemplary character, competency, and dedication, and we thrive on our ability to deliver exceptional results. With principles centered on Biblical values, we emphasize a servant attitude toward our team internally and our customers externally. ABOUT THE INDUSTRY The data center industry is thriving with a compound annual growth rate of 10.9% through 2030 and is being driven by the continued growth of data demand for social, mobile, analytics, and cloud services worldwide, including AI, gaming, driverless cars, and augmented reality. As pioneers in fuel management and resiliency for emergency generators in data centers and critical facilities, ESI is experiencing rapidly scaling growth. POSITION SUMMARY We are seeking a full-time, experienced Manufacturing Customer Service Representative to join our high-performance team and be a part of our journey to shape the future of the US data center community by delivering resilient and sustainable solutions that make a difference. This individual will play a key role in coordinating internal processes, maintaining CRM data, and ensuring timely and accurate communication across departments. The ideal candidate will have a strong background in sales support, preferably within the manufacturing, HVAC, or MEP sectors. KEY RESPONSIBILITIES SALES PROCESS COORDINATION - Traffic sales opportunities for products and services (excluding fuel) through the ESI process by engaging and coordinating with various departments. CRM & BACKLOG MANAGEMENT - Maintain and update the sales backlog within Acumatica's CRM module/dashboard, ensuring accuracy and timeliness of data entry. REPORTING & ANALYSES - Generate and present KPI reports on sales trends, opportunity sources, and pipeline health to support strategic decision-making. KEY TEAM JOB TASKS Serve as the point of contact for internal departments regarding active sales opportunities. Escalate issues or delays to the Chief Operating Officer and Business Development Director as needed. Assist with customer inquiries related to quotes, proposals, and delivery timelines. Ensure professional and timely communication with external stakeholders. Collect and analyze data on sales trends and lead sources. Monitor pipeline stages and flag delays or missing information. KEY COMPETENCIES Team player who communicates well across departments. Well organized with systematic approach to tracking historical information. Emotionally intelligent with focus on relationship building with stakeholders. Problem solving mindset with the ability to quickly adapt plans to meet emerging challenges. Detailed oriented. EDUCATION AND EXPERIENCE REQUIRED 5+ years of experience supporting or managing sales processes, ideally in manufacturing, HVAC, or MEP sectors. Strong organizational and communication skills. Experience with CRM platforms (Acumatica preferred). Detail-oriented with a proactive problem-solving mindset. ATTRIBUTES DESIRED Positive and personable high-performance team member. Servant leader who demonstrates integrity, reliability, and stability. Focused and driven, seeking to grow and increase knowledge. Exemplary character and integrity. Ability to work effectively in a fast-paced, cross-functional environment. WE OFFER Profit sharing, eligible after one year of employment. Flexibility to direct to company 401(k) or for personal discretion e.g., student loan repayment, housing costs, family expenses etc. 401(k) Retirement Plan: The retirement program allows you to set aside money for your retirement upon hire. You will also receive an employer contribution of 3%, regardless of your participation in the 401(k) plan, of your eligible compensation, defined as salary, overtime, bonus, commission and shift differential, upon hire and will become 100% vested in your employer contribution after meeting eligibility requirements of 1,000 hours per year with a 2-year cliff vesting schedule. Health Insurance: Eligible for group medical, dental, and vision insurance effective on the first day of employment. Employer Sponsored Life AD&D, Long-term, and Short-term Disability: The plan is available to eligible employees effective on the first day of employment. Flexible Spending Account for medical and dependent care expenses: The plan is available to eligible employees after 90 days of employment and allows employees to set aside a specific pretax dollar amount for dependent care expenses and specified medical care. Employee Wellness Program: Our wellness program provides employees with a comprehensive health assessment and customizable plan as well as tools and resources for ongoing education and optimization. The plan is available to eligible employees effectively on the first day of employment. Employee Assistance Program (EAP): The EAP program is a work/life benefit available to employees and their dependents at hire. The program provides confidential and free access to legal, financial, wellness and work/life resources. The program is available at hire. Vacation: Eligible for 2 weeks' paid vacation annually. Eligible to use vacation days after 90 days of employment. Holiday: Eligible for paid holidays per ESI Holiday schedule plus your birthday off, if date occurs during a weekday Sick Policy: Eligible for paid sick days. This policy is subject to change if abuse occurs. Eligible after 90 days of employment. Employee Discount Program: Our discount program provides employees with discounted products and services ranging from sporting events, amusement parks, hotels and shopping. The program is available at hire. At ESI Total Fuel Management, we're not just looking for a Customer Service Representative. We're seeking a dedicated team player who can help us drive industry growth and innovation. If you're ready to take on these responsibilities and help us fuel mission-critical facilities with reliability and expertise, we want to hear from you. ESI is an Equal Employment Opportunity Employer.

Shared Services Advisor Schedule: Hybrid (Onsite 3 days/week) Experience: 1-5 years Business Unit: HR Shared Services Center - Leave Management The Shared Services Advisor provides support, guidance, and issue resolution across multiple HR shared services functions. This role is focused on ensuring smooth leave-management operations, managing employee inquiries, and coordinating with internal stakeholders and external vendors to maintain compliance and efficiency. Key Responsibilities Employee Support & Communication Serve as the primary point of contact for employees following vendor approval of disability claims. Respond to inbound calls and conduct outbound calls to provide information, clarify processes, and offer guidance. Case Management Manage employee-submitted cases, including those requiring detailed research, complex information gathering, and comprehensive responses. Ensure timely and accurate resolution of inquiries. Reporting & Data Accuracy Generate reports to support operations and compliance activities. Conduct data validations to ensure accuracy and integrity. System & Record Management Review and update employee statuses and other HR data within Oracle HCM. Maintain accurate and compliant documentation. Vendor & Stakeholder Coordination Collaborate with vendors, contractors, and internal HR advisors involved in disability claim processing and payments. Ensure alignment across partners and timely completion of tasks. Required Skills & Qualifications Knowledge of shared services operating models and operational efficiency best practices Strong analytical and problem-solving skills, with a focus on process improvement Excellent verbal and written communication skills, with a consultative approach Understanding of compliance, regulatory requirements, and HR policy standards. About Seneca Resources: Seneca Resources is client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Reston, Virginia, Alabama and Columbia, Maryland that service clients throughout the United States. The key to our success lies within our strong corporate culture which drives our business. We challenge our staff through engaging work, and we reward our staff through competitive compensation, extensive professional training, and excellent opportunities for career advancement. In turn, we look for only the best and brightest to join our team. We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.

About the Company A well-established restoration services company with nearly 40 years of experience is looking for a Bi-Lingual Customer Service Coordinator to support day-to-day operations. We specialize in helping homeowners and businesses recover from water damage, fire damage, mold, and other property disasters. Our mission is to provide fast, compassionate, and professional service during times of need. This job is located in the Mount Vernon area of Alexandria, VA. Preference will be given to candidates that live within a reasonable commuting distance (roughly 10 miles). Looking for Bilingual Candidates that are fluent in Spanish! About the Role As a Customer Service Coordinator, you'll serve as the first point of contact for customers, coordinate technician schedules, and ensure timely service delivery. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and is passionate about helping people in challenging situations. Key Responsibilities Answer inbound calls with professionalism, urgency, and empathy Dispatch technicians and manage the daily service schedule Serve as a communication bridge between customers, field staff, and internal teams Update job records and maintain accurate documentation in company systems Follow up with customers to ensure satisfaction and gather feedback Support the team with general administrative and coordination tasks What We're Looking For ✅ 2+ years in customer service, dispatching, or administrative coordination ✅ Experience in restoration, construction, or field service industries is a plus ✅ Excellent verbal and written communication skills ✅ Strong organizational skills and attention to detail ✅ Comfortable working under pressure and juggling multiple priorities ✅ Proficient in Microsoft Office; ability to learn internal software systems quickly What We Offer Competitive salary Monday to Friday schedule - no weekends A stable and supportive work environment Opportunity to make a real impact during people's times of need Paid training and long-term growth potential Excellent Benefits

We are not working with external recruiters or search firms for this position - please do not reach out. Renova One unites 11 trusted companies under one brand, delivering seamless renovation and restoration solutions for multi-family, single-family, and commercial properties nationwide. With expertise in flooring, carpet cleaning, turnkey solutions, interior and exterior renovations, restoration, and design, we simplify projects while maintaining exceptional quality. Built on integrity, innovation, and strong partnerships, Renova One is more than a vendor-we're a trusted partner committed to enriching spaces and creating lasting value. As a private equity-backed company, Renova One offers the opportunity to work closely with leadership and portfolio operations teams to drive growth and create lasting value. Position Summary: The Client Service Specialist serves as a key point of contact for clients, providing bilingual (Spanish/English) support and ensuring timely, accurate communication throughout the order and service process. This role requires a high level of empathy, professionalism, and strong communication skills to deliver exceptional customer service. The Client Service Specialist collaborates closely with internal teams to manage orders, resolve issues, and support efficient front-office operations. Responsibilities & Duties: Administrative, Customer, and Communication Management Answer and direct incoming calls related to telephonic orders, warehouse deliveries, invoice inquiries, and inspection visits. Greet, admit, and escort office visitors and clients in a professional and courteous manner. Enter and manage orders received via email from property managers. Accurately document order details, status updates, and customer notes within internal systems. Follow up on “On Hold” and canceled jobs to confirm next steps or finalize closures. Installer and Project Coordination Manage daily communication with installers, providing job information, updates, and logistical support. Maintain clear and consistent communication with project managers regarding order progress and site updates. Facilitate coordination between project managers and property representatives to ensure accurate project execution. Data Management Scan, rename, and upload cut sheets, vinyl, and carpet work order packets to Global and Pilot systems. Ensure all project-related documentation is accurately filed and maintained for easy retrieval. Maintain organized records of orders, communications, and project notes. Responsible for managing order entry and fulfillment processes during the company's transition to the RFMS system. Qualifications: At least 2 years of professional experience in a customer service or client support role Excellent verbal and written communication skills Strong problem-solving abilities and attention to detail Ability to multitask and manage competing priorities in a fast-paced environment Proficiency in Microsoft Office and experience using CRM or customer service software Experience with RFMS is a plus High school diploma or equivalent required; associate's degree preferred Other: All offers of employment are contingent upon a background check Your information will be kept confidential according to EEO guidelines We are not working with external recruiters or search firms for this position - please do not reach out.

AJ Madison, a leading Appliance retailer is looking for a seasoned Customer Advocate to support our existing and growing clientele. The Customer Advocate will liaise cross-departmentally to provide critical, strategic support services to our sales staff throughout the lifecycle of our customer's appliance purchasing experience. Responsibilities include, and are not limited to: Support and provide immaculate service to customers in person Provide timely and accurate information to customer inquiries in a fast-paced environment Build rapport with customers and engage with them in an inviting, friendly, and professional manner Process customer orders and changes, according to corresponding policies and procedures Complete precise data entry Escalate unresolved issues in a timely manner, following policies and procedures Research required information using all available resources to satisfy customer inquiries Maintain a dynamic knowledge of all company procedures and policies Qualifications: A minimum of 4 years' experience working in a customer service role Superb communication skills, written and verbal Must have excellent email demeanor, exuding confidence with a clear, inviting, and professional tone Excellent computer skills and comfort in navigating multiple systems, proficiency in Microsoft Office Excellent time management skills Must be able to prioritize tasks efficiently with minimum direction Detail and customer service centric

Akkodis is seeking a Cisco Contact Center Expert for a contract position that is onsite in Fairfax County, VA. Cisco Contact Center Expert will serve as the Tier 3 escalation point for complex issues in Cisco Contact Center environments (UCCX, WxCC) with experience in advanced troubleshooting, post-migration support, and help desk escalation, ensuring stability and optimal performance of enterprise contact center solutions. JOB TITLE: Cisco Contact Center Expert EMPLOYMENT TYPE: 4-5 Months Contract LOCATION DETAILS: Fairfax County, VA (Onsite) Salary Range: $80 - $90/Hour (Salary may be negotiable based upon experience, education, geographic location, and other factors). Responsibilities: Act as the highest-level technical resource for escalated contact center issues from Tier 1 and Tier 2 teams. Diagnose and resolve complex problems involving call flows, routing scripts, SIP trunking, QoS, and integrations. Perform root cause analysis and implement long-term fixes to prevent recurrence. Provide day-2 operational support following major migrations (Avaya ? Cisco WxCC/UCCX). Validate system performance, troubleshoot advanced call routing and reporting issues. Collaborate with network and UC engineering teams to maintain system health and security. Configure and optimize Cisco Contact Center components (Queues, Skills, Agents, IVR scripts). Maintain and update call flow diagrams, escalation paths, and technical documentation. Implement best practices for performance tuning and capacity planning. Mentor Tier 1 and Tier 2 support staff on advanced troubleshooting techniques. Required Qualifications: Deep expertise in Cisco Contact Center platforms (UCCX, WxCC) and CUCM. Strong understanding of SIP, QoS, routing, and trunking. Experience with IVR scripting, call flow design, and CRM integrations. Ability to analyze logs, conduct root cause analysis, and implement permanent solutions.

Founded in 2008 by Los Angeles native Jeff Abrams, Rails has grown from a small label - started with just a single hat - into a full collection of women's and men's apparel. Sold at top international retailers and worn by a loyal following of celebrities and tastemakers, the brand has come to define a new classic heritage and relaxed sensibility. Rails is sold in 30 countries by more than 1000 retailers, including its own flagship stores in New York, San Francisco, Newport Beach, Paris, London and Amsterdam. Summary: This individual is fashion obsessed and client and brand centric with all efforts. With the goal of supporting client needs through styling efforts, this individual is a passionate brand ambassador who is responsible for promoting brand engagement with clients, partners and within their city. This role will act as a representative of Rails in the daily business operations of the store and support all store initiatives set out by management including superior client engagement, store upkeep, operational support, ensuring visual standards while driving for sales results and KPI goals. The Sales Associate reports to the Store Manager. Responsibilities: Performance: Support floor coverage, financial targets, visual merchandising standards, client service, and operational functions within the store both front of house and back of house are achieved Be a support to execute business plans to accelerate the business forward Culture: Be an ambassador to the brand and promote the culture of Rails internally and externally Client Centric: Support the acquisition and retention of clients are key focuses and as such create and cultivate client relationships for the store and brand overall Ensure that you deliver the best possible client experience with every type of engagement (in store, virtual, alternate mediums) Follow through on customer journey as required to ensure a content client Support the needs of the client through styling advice and suggestion with every engagement Solution oriented approach to finding resolutions to customer service issues as necessary Marketing & Community: In partnership with Store Management Team, bring to life activations/ events in the store that seek client acquisition and focus on client retention/ development Team Player: Support a positive work environment Demonstrate your ability to support a positive environment and partner with teams and throughout store network including cross functional partners Support performance initiatives set out by Store Management Attend and participate at store meetings as required by the business Visuals: Support the image of the store and ensure that is in line with corporate standards and store team is upholding these standards Operations: Support inventory functions as set out by Store Management Protect all company assets including cash handling, inventory etc. Support guidelines surrounding Client Consignment business, ensuring a quick turnaround, strong take rate, and timely return of merchandise Support omnichannel functions, including Order-in-Store, Ship-from-Store, Pickup-in-Store, Reserve-in-Store, with a focus on achieving Omni-specific KPIs as set out by Management Ensure personal compliance when completing all processes as it pertains to legal, safety, and internal procedures Partner with cross functional partners including Stores within network, Operations, Visual Team, CRM, Retail Training, HR, Merchandise teams, Regional management as necessary Additional projects/ responsibilities may arise in accordance with the needs of the business Requirements: At least 1+ years of experience in a retail apparel environment preferred Fashion enthusiasts and retail experience within women's and men's apparel preferred Ability to effectively create, manage and adhere to deadlines Familiar with key retail performance indicators Adaptable, a sense of openness, active listener, and compassionate Strong organizational skills, writing and communication skills Comfortable and savvy with computer technology and software within PC and iOS platforms Ability to climb ladders Ability to lift 25+ lbs. Rails is committed to providing equal employment opportunities and building a diverse workplace in all its forms and considers candidates without regard to race, color, religion, age, gender identity, sexual orientation, national origin, disability status, veteran status or any other characteristic protected by applicable laws. As an equal opportunity employer we welcome and consider all qualified applicants.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: * You will Identify areas of risk and takes steps to prevent customer or revenue churn * You will be responsible for working closely with Sales Teams to define and execute product adoption and customer retention plans * As a Customer Success Executive, you will provide prescriptive guidance on internal project/program governance and help the customer create the appropriate governance models and makes sure that all parties adhere to it. * You will help the customer identify incidents where contractual SLAs were missed and takes necessary action * Improving the overall satisfaction of the customer, as well as the satisfaction of their internal customers, is the key to success in this role. Qualifications To be successful in this role you have: * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. * The ideal candidate will have significant experience collaborating with senior IT and business leaders. They must have a track record of successfully demonstrating the ability to translate corporate strategy/objectives with the applied use of ServiceNow technology in the context of the client's environment. * PMP preferred, project management experience required. * A minimum of 10 years in a similar client facing or appropriately relevant role, in operating account or client relationship management * Experience in any of the following critical subject areas, with a demonstrated history delivering consulting services: * IT Strategy and Planning * IT Operations and Management * Human Resources * Security Operations * Customer Service Management * IT Processes * IT Governance * IT Portfolio, Program and Project Management * IT Project Delivery (SDLC) * Experience with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing client expectations, and team leadership JV20 For positions in this location, we offer a base pay of $177,100 - $310,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

We are in search of a diligent and dedicated Customer Success Consultant to join our Customer Success team. We are Signal Vine, and we have an AI-based text messaging service that is a proven determinant in student success. If powerful results and use cases excite you AND you are a high-performer who is looking for an entrepreneurial, mission-driven team, Signal Vine is the place for you. The perfect candidate is interested in problem solving, helping people, and tackling tricky challenges that confront our customers. This is a customer-facing role, responsible for assisting the customer best utilize the Signal Vine platform. You will act as the technical lead working with customers to set-up and send important message campaigns using the Signal Vine platform. Who We Are Signal Vine is the leading Artificial Intelligence (AI)-powered messaging platform transforming how higher education leaders reach, support, and engage students. We believe in the power of conversation to build communities and to strengthen the opportunity for all to succeed. We are passionate about solving education and social challenges through technology-based innovation and building a business we can all be proud of while doing it. Job Description What You'll Do On a daily basis you will: Maintain positive customer satisfaction for a number of dedicated accounts Help drive adoption of new features and expand customer usage of existing tools Assist customers in setting up new messaging campaigns Train users on how to use the platform and answer day-to-day questions Perform other customer success or support tasks as required Qualifications Who You Are First of all, you must have a bachelor's degree (BS/BA) from an accredited, four-year institution (or relevant work experience). Specifically, you should have: Experience working with technology products and platforms Interest in technical topics or learning to code is a plus Additionally, you must have/be: Obsessive about getting all the details right Internal drive to meet deadlines and to bring others along with you Effective time management and organizational skills Excellent analytical, verbal and written communication skills Integrity, high character and ability to maintain the confidentiality of customer data Desire to work in an early stage company with "can do" start-up attitude Additional Information What Else You Should Know Part of the growing education technology presence in Alexandria, VA, we are located just down the road from Amazon HQ2. We've been recognized as one of DC's most enviable offices by DC Inno and we offer a rewarding culture that promotes teamwork, growth, and enjoying our day to day roles. Our high growth business provides employees with a great opportunity to grow in their careers. Competitive salary with individual commission structure Medical (employer paid), dental, and vision insurance plans 401(k) plan with company match Generous paid time-off and holiday schedule with additional floating holidays Casual office attire and pet-friendly office What Now? Come join us as we build an exciting company that sits at the intersection of education and cutting-edge, AI-backed technology. All your information will be kept confidential according to EEO guidelines.

BACKGROUND Gymboree Play & Music has been fostering creativity and confidence in children ages 0-5 for over 40 years. Today there are over 700 locations in 40 countries, making us the global leader in early childhood development programs. Designed by experts, our age-appropriate activities help develop the cognitive, physical and social skills of children as they play. Our programs are also recognized for their unique approach to parent involvement-which encourages participation in and understanding of each child's development. Our class curriculum is developed by our experienced child development program directors and incorporate a balanced whole-child approach with activities to support what your child is mastering right now and what he or she will aspire to later. Classes are designed in 6-month increments to meet a child's unique interests and abilities. From birth to age 5, there's always something special awaiting you and your child at Gymboree Play & Music. Job Description Seeking Part-Time Customer Experience Expert: This person will be responsible for ensuring timely follow-up of customer inquiries for classes, birthday parties, special events and billing issues. Duties include emailing customers, tracking and sorting customer emails for follow-up, making phone calls, organizing customer follow-ups and action plans, and closing the loop to drive customer enrollments. 10-15 hours a week commitment Must be available to work every afternoon from 4:00pm-6:00pm - Monday thru Friday Position requires exceptional customer service skills as well as computer, written and communication skills Must be able to multi-task and take direction to drive results to manage all aspects of the customer experience Must be reliable/dependable, extremely organized, self-motivated, action oriented and a thinker/problem solver Flexible schedule a plus to occasionally cover additional shifts when needed This is an excellent position for: College Students with afternoon availability Persons looking for a 2nd job with fixed shift/hours week-to-week "Young at Heart" Seniors seeking part-time work Qualifications Customer Service Skills, Communicator, Problem Solver, Computer Skills Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionCustomer Support Type: Long-term Contract, no end date. Pay: $20 Hours: Full-Time. Responsibilities Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services. Collects and enters orders for new or additional products or services. Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff. Ensures that appropriate actions are taken to resolve customers' problems and concerns. Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. Performs other related duties as assigned. Requirements: High School Diploma or equivalent Ability to pass a drug and background check. Customer service experience required. Excellent communication skills including active listening. Service-oriented and able to resolve customer grievances. Proficient computer skills with the ability to learn new software Benefits Information: Eligible for Health Benefit Coverage following 60 days of employment 401k After 1 Year. 1 Week Sick accrued Level One Personnel is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other status protected by law. Powered by JazzHR 5xXqZujClF

Job DescriptionSteeped in rich history and surrounded by the most iconic institutions of our nation, The Hay-Adams is the downtown Washington, D.C. hotel for discerning guests. Enveloped by views of the White House, St. John's Church, and the scenic Lafayette Park, the 5-star accommodations at The Hay-Adams are the embodiment of refined residence. Marked by Washington, D.C.'s most accommodating amenities and dedicated services, The Hay-Adams is the boutique hotel of choice for the modern luxury traveler. The Hay-Adams offers an exceptional guest experience that goes beyond a good night's sleep. “People will forget what you said, forget what you did, but people will never forget how you made them feel.” (Maya Angelou) At The Hay-Adams, we embrace this truth. We celebrate the way each of our staff members uniquely give of themselves, not only so that our guests may feel inexorably welcome and looked after, but also because we treat one another like family. Located in one of downtown Washington, DC's most extraordinary locations, The Hay-Adams is a fiercely independent hotel with strong traditions. Amidst the foundations of excellence that shape our standards for how thoroughly, thoughtfully, and kindly we treat our guests, runs a thread of passion for personal growth, camaraderie, joy, and pride in our work. We invite you to join us in making people feel how much you believe in what you do, and in what we do together at The Hay-Adams. The role We are looking for a Reservations Agent who will play a pivotal role in providing excellent customer service to ensure the effective operation of Reservation Agent. Your primary responsibility will be to attend to guest needs during the reservation process ensuring guest satisfaction, while building a client network and maintaining steadfast commitment to The Hay-Adams' Leading Quality Standards. What you'll gain Your potential to represent the best of hospitality is limitless. We offer attractive compensation with excellent benefits: · first-rate medical, dental, life and vision insurance· generous 401K with a 3-to-1 match· free parking and dry cleaning· free meal in the employee cafeteria Find out more We encourage you to get to know us a little better, virtually, via Instagram, Twitter, and Facebook. #hospitalityjobs #hoteljobs #luxuryjobs #thehayadams The Hay-Adams is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals. Equal Opportunity Employer/Veterans/Disabled We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionDescription:AFCO provides a wide range of quality professional and administrative services. Founded in 2006, we are a leading source of staffing services and business solutions to the Federal Government. Our service solutions improve a federal agency's performance and help meet mission goals. We are looking for motivated professional Call Center Representatives to support a Federal Agency. Quality Personnel will be utilizing government records systems to assist the department and base in its mission. If you meet these specific requirements outlined below, we invite you to apply! The Operator Services section within the NIH Call Center Services performs a vital role for the NIH as its voice communication center. The call center is open 24 x 7, 365 days a year and is staffed with a dedicated group of individuals providing voice and data communications, TTY related services, bi-lingual services and acts as a clearinghouse for all institutes of the NIH research community, NIH personnel, its patients, national and international health organizations and healthcare practitioners. Call Center Services employees are classified as “essential personnel” by the Department of Health and Human Services. · Follows NIH and Team AFCO-cFocus policies and procedures · Internal or external customer service and relationship management, serving as the first line of support, hospital staff support, and help desk · Serves customers by taking telephone, fax, and email; and providing information · Ensures the appropriate level of customer service is delivered · Ensure that correct information is shared with all callers and outstanding customer service is delivered by phone and in writing · Responsible for professionally and enthusiastically answering incoming calls and electronic requests from patients, family members, and other external parties to register new patients, schedule healthcare appointments, answer questions, handle complaints, troubleshoot problems, and provide information · Support Signal Paging · Support Emergency Paging · Support NIH General Information Inquiry Calls · Support Overhead Paging · Support Language Interpreter Services (CYRACOM) · Support On-Call Schedule Management · Provide Daily Status reports Requirements: EDUCATION High School diploma EXPERIENCE Six months experience in and office setting SKILLS · Well suited candidates will possess the following skills: · Clear and concise communication. · Active listening. · Ability to problem solve · Ability to analyze customer issues, identify the root cause, and find effective solutions. · Show empathy and understanding towards frustrated or upset customers is crucial for building rapport and resolving conflicts. · Technical Proficiency using computers, CRM software, and other call center-specific technologies. · Ability to adjust to different situations, customer needs, and call center procedures is essential. · Strong organization skills to manage their time, prioritize tasks, and keep track of customer information. · Patience when dealing with difficult or demanding customers. · Ability to handle multiple tasks simultaneously, such as listening to a customer, typing notes, and navigating computer systems. · A positive and professional attitude to provide excellent customer service. · Quick and active learner and retain important information to ensure the proper information is conveyed to the client. · Ability to de-escalate tense situations and find resolutions that satisfy both the customer and the agency. SHIFTS MON - FRI Shift 1 7am-3pm Shift 2 7am-1pm Shift 3 7am-3:45pm Shift 4 8am-4:45pm Shift 5 9am-5:45pm Shift 6 3pm-11pm (midday) Shift 7 11pm-7am (night) SAT Shift 1 7am-3:45pm Shift 2 3pm - 11pm (midday) Shift 3 11pm-7a (night) SUN Shift 1 7am-3pm Shift 2 3pm-11pm (midday) Shift 3 11pm-7am (night)

Job Description - Call Center Operator The Call Center Operator is the first point of contact for patients at Columbia Medical Practice (CMP). This role ensures excellent customer service by handling incoming calls, scheduling appointments, and supporting daily operational needs of the call center. The Call Center Operator follows CMP policies and procedures while maintaining efficiency, accuracy, and professionalism. SUPERVISION RECEIVED Reports to the Call Center Manager. RESPONSIBILITIES Patient Interaction & Registration • Answer incoming calls promptly and professionally using CMP standards. • Register patients accurately in the EHR, including demographics, insurance, and eligibility verification. • Inform patients of CMP insurance/payment policies. • Assist with medical record requests and portal enrollment. Appointment Scheduling • Schedule patient appointments according to department/provider guidelines. • Manage cancellations, no-shows, and reschedules. • Optimize schedules for efficiency, including double bookings or extended hours when approved. • Monitor call volume and assist in meeting call center performance goals. Team Support & Communication • Communicate effectively with providers, staff, and outside entities (labs, imaging centers, hospitals). • Assist with training and onboarding of new call center staff. • Provide coverage for coworkers as needed. • Escalate issues or unusual calls appropriately. EDUCATION & EXPERIENCE • High school diploma or GED required. • Associate degree in a clinical or business field preferred. • Minimum 2 years of call center experience required; experience in a physician office preferred. KNOWLEDGE & SKILLS • Excellent verbal communication and active listening skills. • Strong customer service orientation and ability to multitask. • Proficiency with EHR systems and general office software. • Knowledge of HIPAA and OSHA guidelines. • Ability to work independently and as part of a team. ENVIRONMENTAL & PHYSICAL DEMANDS • Normal office environment with potential exposure to communicable diseases. • Extended periods of sitting, phone use, and computer work. • Must be able to multitask in a fast-paced setting and communicate clearly. Columbia Medical Practice is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company

Job Description Preferred Dental is a general dentistry office in Ellicott City, MD. We are professional, agile, innovative and our goal is to deliver quality comprehensive care tailored to specific patient needs with the intent to improve overall health, quality of life, and increase life span through immaculate oral health.. Our work environment includes: Modern office setting Growth opportunities Wellness programs 4-day work week Business, sales, and communications training We are seeking energetic and reliable professionals to join our team of Call Center Representatives. The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary. Our Call Center Representatives are often the first point of contact for new and existing patient scheduling and any related issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions. Responsibilities: Speak clearly to customers. Communicate in writing with excellent grammar, punctuation, and spelling Provide good customer service. Answer questions about company services. Handle problems that may arise when dealing with patients and non-patients. Communicate with patients and resolve their problems or complaints. Take notes of customer service calls. Explain the different policies to customers. Job Type: Full-time Pay: $17.00 - $18.00 per hour Benefits: 401(k) matching Health insurance Dental care coverage Employee discount Paid time off Paid training Schedule: Monday, Tuesday, Thursday, Friday as per office hours of the office Supplemental pay types: Bonus pay Powered by JazzHR fsrkg SAGQj