Sales associate and customer service jobs in Tempe, AZ - 2,805 jobs
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Customer Service - Recent Graduates - 3 days' work week, PTO, Comprehensive benefits, Opportunities for advancement - Phoenix, AZ
Medaire 4.0
Sales associate and customer service job in Phoenix, AZ
This is an exciting opportunity to work for a global company with opportunities for advancement. We are the world's leading medical and travel security risk services company and work with private and commercial airlines to provide crew members and travelers with medical and security advice in their time of need.
Our customerservice team is responsible for providing all types of assistance for medical, security, and logistical-related requests originating from our Global Response Centre to our clients. We deliver high-quality service, through effective case management, bringing swift and accurate resolution to situations presented. Execute cases with high standard customerservice and work collaboratively between operations, medical, and security specialists.
Our team provides an empathetic and efficient delivery of the whole range of 24-hour assistance services and general customerservice programs to our clients.
Required Work Experience
1 - 2 years of experience in logistics and customerservice is required.
Experience working in logistics, travel, and/or healthcare sector is desirable·
Experience in a phone-based or call center environment is desirable.
Experience working in a fast-paced, demanding environment.
If interested, please apply Submit application for International Operations Specialist Trainee
Sales associate and customer service job in Scottsdale, AZ
Our client is seeking a CustomerService Specialist for a contract to hire opportunity in Scottsdale Arizona. This role is ideal for a high-energy, people-driven professional who is passionate about growth, connection, and delivering exceptional customer experiences in a fast-paced, personal development-focused environment.
Company Profile:
Professional Services
In buisness over 20 years
CustomerService Specialist Your Role:
This CustomerService Specialist role is focused on building relationships, fostering engagement, and ensuring customers feel supported, inspired, and accountable to their growth. The CustomerService Specialist will play a critical role in customer experience, community building, and ongoing enrollment support.
Serve as a primary CustomerService Specialist, delivering exceptional customer experience and engagement across programs and events
Support live courses, calls, and events by welcoming customers, setting the tone, and ensuring readiness and participation
Build and maintain strong, long-term customer relationships through consistent check-ins and accountability support
Engage customers through social media and internal platforms to strengthen community, momentum, and connection
Support growth initiatives by educating customers on continued development opportunities, referrals, and enrollment options
Track customer engagement, maintain accurate records, and participate in team planning and debrief sessions
Provide administrative and operational support to ensure seamless execution of customer-facing activities
CustomerService Specialist Background Profile:
2+ years of experience in a CustomerService Specialist, Customer Support, Customer Success, or client-facing role
Experience supporting live events, programs, or customer communities preferred
Strong communication skills with a warm, confident, and professional presence
High comfort level learning systems, databases, and internal processes
Features and Benefits while On Contract:
We go beyond the basic staffing agency offerings! You can see the extensive list of benefits on our website under the Candidate Benefits tab.
Features and Benefits of Client:
Paid time off and paid holidays
Medical Dental Vision
Career growth and advancement opportunities
Ongoing personal and professional development programs
A high energy, people centered work environment
$30k-37k yearly est. 4d ago
Commercial Lines CSR
Insurance Recruiter Services
Sales associate and customer service job in Phoenix, AZ
$40,000 per year to $55,000 per year
is in office in Northeastern Phoenix near Scottsdale AZ and is NOT remote
The Commercial Insurance CustomerService Representative (CSR) plays a critical role in supporting our small business commercial clients by delivering exceptional service, maintaining policy accuracy, and ensuring a smooth client experience from onboarding through renewal.
This role partners closely with Producers to support businesses such as contractors, professional services, retail, hospitality, and other local enterprises. You'll be the trusted point of contact helping business owners protect what they've built.
Core Duties and Responsibilities:
Client Service & Support
Provide day-to-day service support for a portfolio of small business commercial accounts including a segment of house accounts
Serve as a primary point of contact for commercial clients regarding policy changes, certificates, endorsements, and coverage questions
Respond to client inquiries in a timely, professional manner
Build strong, long-term relationships with clients through consistent, high-quality service
Policy & Account Management
Process endorsements, renewals, audits, cancellations, and policy changes
Prepare and issue certificates of insurance (COIs) and evidence of property insurance (EPIs)
Review policies, confirms endorsements, and binders for accuracy
Maintain complete and accurate documentation in the agency management system
Renewals & Marketing Support
Assist with renewal preparation, including gathering underwriting information and documentation
Support account managers and producers with marketing submissions and proposals
Track follow-ups, suspense items, and carrier responses
Carrier & Internal Coordination
Communicate with insurance carriers to obtain policy information, endorsements, and documentation
Collaborate with producers, account managers, and internal teams to ensure seamless service delivery
Escalate issues when appropriate to maintain client satisfaction
What You'll Be Supporting
General Liability
Business Owners Policies (BOPs)
Commercial Auto
Workers' Compensation
Professional Liability (E&O)
Property & Umbrella Coverage
(Experience with small business package policies is a plus)
Qualifications & Skills
Required:
Active Property & Casualty insurance license
2+ years of experience in commercial insurance service or account management
Strong understanding of commercial insurance coverages and terminology
Excellent organizational, communication, and customerservice skills
Ability to manage multiple priorities and meet deadlines
Proficiency with agency management systems (AMS360 experience preferred)
Preferred:
Experience within the independent agency model
Familiarity with certificates, endorsements, and renewal workflows
Why Join Us?
Collaborative, people-first culture
Opportunity to work with experienced professionals in a growing agency
Competitive compensation and benefits
Career development and ongoing training opportunities
Who You Are
You're a service-minded professional who takes pride in accuracy, responsiveness, and building trust. You enjoy supporting a team, solving problems, and helping clients protect what matters most.
Essential Physical Requirements
Must be able to work from a sitting position for extended periods of time.
Must be willing and able to work in front of a computer monitor for extended periods of time.
Must be able to work on a standard computer keyboard for extended periods of time.
Must be able to work in a cubical environment during the workday with limited or no distraction.
Employee Benefits Include:
Medical Plan
Dental Plan
Vision Plan
401k
Live Health Online
Life Insurance
Disability
Supplemental Benefits
No waiting period to use accrued PTO
Training
Employee Assistance Program
National Discounts & much more!
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization
$40k-55k yearly 5d ago
Pension Sales Associate
Walton Global 4.9
Sales associate and customer service job in Scottsdale, AZ
Overview of the Company
With more than 47 years of experience, Walton is one of North America's leading land experts and a premier global real estate investment firm. Founded in 1979, Walton currently manages over US$ 4.54 billion of real estate assets in the United States and Canada, with more than 89,000 acres under management. The head office is in Scottsdale AZ, USA and we have offices located in the UAE, Southeast Asia, China and Canada.
We are a fast-paced environment, who promote flexibility and authenticity to ensure employees can manage their day and meet both work and personal commitments.
Position Summary
Walton Global is seeking a motivated and driven Pension SalesAssociate to support our U.S. Capital Markets team. This role will partner closely with Territory Managers to expand Walton's footprint within the pension, endowment, and institutional consulting channel. The ideal candidate is licensed, energetic, and eager to build a career in the institutional alternative investment space.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
· Assist Territory Managers in identifying and targeting pension plans, Taft-Hartley funds, foundations, endowments, and institutional consultants in assigned regions.
· Support outreach campaigns through email, phone calls, virtual meetings, and data research to drive new business pipeline.
· Prepare and customize marketing materials, meeting summaries, and follow-up communications.
· Coordinate and help schedule Territory Manager meetings, roadshows, events, and conference participation.
· Track engagement activities and manage CRM updates to ensure accuracy and visibility across teams.
· Develop product knowledge across Walton's suite of land investment strategies and income-focused offerings.
Minimum Qualifications (Knowledge, Skills, and Abilities)
· Series 7 and 63 licenses required (or ability to obtain within 120 days).
· 1-3 years of sales or distribution support experience in financial services, ideally within the pension or institutional channel.
· Strong communication and relationship-building skills.
· Familiarity with alternative investments, real assets, or private funds preferred.
· Self-starter with excellent organization and follow-through.
· Ability to work independently in a remote environment.
· Proficiency with CRM systems and Microsoft Office Suite.
Why Walton
Competitive pay and benefits
Opportunities to grow and develop skills in multiple disciplines
Fun, energetic co-workers who share the same core values and strategies
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.
The company is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.
We would like to thank all applicants for their interest in this position; however, only those selected for interviews will be contacted.
$37k-49k yearly est. 5d ago
Customer Service Representative (CSR)
I3 Infotek Inc. 3.9
Sales associate and customer service job in Phoenix, AZ
Job Title : CustomerService Representative (CSR)
Fully onsite for first week (training)
Then 1-2 days/week onsite
Job Type
Staff Augmentation
Hourly | 40 hours/week
Day Shift: 8:00 AM - 5:00 PM
Job Summary
The CustomerService Representative will handle incoming calls. The role involves providing accurate information regarding licensing, payments, compliance questions, and general inquiries. This position requires strong communication skills, attention to detail, and the ability to work in a fast-paced call center environment.
Key Responsibilities
Answer high-volume inbound calls professionally and efficiently
Provide information on licenses, payments, compliance, and general board inquiries
De-escalate customer concerns and resolve issues effectively
Accurately document calls and customer information in CRM systems
Perform phone interviews while entering data simultaneously
Maintain professionalism under pressure and time constraints
Required Skills & Qualifications
1+ year of call center experience
Typing speed: minimum 45 WPM (must be listed on resume)
Experience using CRM software (specific CRM must be mentioned on resume)
Strong verbal and written communication skills
Proficiency with computers, phone systems, and software applications
Ability to work in a high-volume, fast-paced call center
Ability to sit for extended periods
Preferred Skills
De-escalation techniques
Google Suite (Docs, Sheets, Gmail, etc.)
Knowledge of customerservice best practices
Knowledge Areas
Problem resolution
Business English (grammar, sentence structure, punctuation)
Customerservice complaint handling
$29k-37k yearly est. 3d ago
Customer Service Representative
Dexian
Sales associate and customer service job in Phoenix, AZ
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
Responsibilities
Communicate with customers via phone, email and chat
Provide knowledgeable answers to questions about product, pricing and availability
Work with internal departments to meet customer's needs
Data entry in various platforms
Qualifications
At least 1 - 3 years' of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
$28k-37k yearly est. 3d ago
Customer Service Representative
Hire Score LLC
Sales associate and customer service job in Scottsdale, AZ
Join a growing environmental services firm with offices across the U.S., known for hands-on leadership and supportive teams. As a CustomerService Representative, you'll serve as the voice and face of our client-building trust, resolving complex issues, and ensuring every customer feels heard and valued.
This role is ideal for someone who genuinely enjoys helping others, brings empathy and professionalism to every interaction, and values being part of a collaborative, service-driven team. The ideal candidate has a strong foundation in customerservice, excels at problem-solving and conflict resolution, and is motivated to make a meaningful impact every day.
What You'll Do:
Deliver outstanding support through phone, email, and other channels-responding promptly, accurately, and with a positive attitude.
Understand and anticipate customer needs, providing thoughtful, effective solutions that ensure satisfaction and loyalty.
Handle escalated or complex issues with professionalism, empathy, and a focus on long-term resolution.
Build genuine relationships by engaging customers in open, helpful, and solution-oriented communication.
Process orders and maintain accurate records of customer interactions using CRM and ticketing systems.
Think creatively to develop innovative solutions and process improvements that elevate the customer experience.
Collaborate across departments to ensure smooth order fulfillment, issue resolution, and service consistency.
Proactively identify trends and recommend strategies to enhance retention and overall customer satisfaction.
Follow best practices and communication standards that reflect company values and service excellence.
Qualifications:
3+ years of customerservice experience, preferably in a senior or escalation-handling capacity.
Expertise in CRM and support platforms (will work with Zendesk -ticketing system-Zendesk or other similar ticketing system preferred)
A calm, empathetic demeanor with the ability to de-escalate and resolve challenging situations.
Exceptional communication skills-clear, professional, and persuasive both verbally and in writing.
Strong analytical and problem-solving skills, with attention to detail and sound judgment.
Excellent organizational abilities, including multitasking and prioritizing under pressure.
A collaborative spirit, eager to support both customers and teammates
$28k-37k yearly est. 5d ago
Customer Service Representative 2 ( Chandler, AZ )
Sunrise Systems, Inc. 4.2
Sales associate and customer service job in Chandler, AZ
CustomerService Representative 2
12 months
Chandler, AZ 85225
Pay Rate: $16/hr W2
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Provide a service such as a license, registration, title, permit, or program eligibility information
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Refer unresolved customer grievances to designated departments for further investigation.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
Performs journey level customerservice activities by performing tasks initiated by the general public. Position may require the use of discretion when releasing pertinent information, solving difficult customerservice complaints/problems; conducting research, compiling information, and analyzing policies and procedures to resolve customer issues. Duties may include periodically adding money receipts, reconciling cash against known figures for verification, preparing and transmitting deposits of monies to the bank or to the state treasurer's office on a daily basis
Required Skills
Follows established guidelines
Solving difficult customerservice complaints/problems
CustomerService Experience
Preferred Skills
Bilingual
$16 hourly 4d ago
Sales Associate
Ace Hardware 4.3
Sales associate and customer service job in Scottsdale, AZ
We are seeking outgoing, friendly, and helpful team members to welcome and assist customers. Previous hardware
experience is a plus but not a requirement as we provide extensive training.
Paul's Ace Hardware is a growing company servicing our valuable customers since 1956.
Check us out at: ************************
We're independently owned and operated so helping our community is our number one priority.
Make an impact in the community by helping your neighbors with their projects while working in a fast-paced and fun
environment. Our mission is to go the extra mile for our customers and build a team that has the same attitude!
Ace Hardware is an Equal Opportunity Employer and a Drug-Free environment. Ace goes beyond hardware: build a
future, a purpose, and a community with us.
Work/life balance:
This position is with a team that respects your life outside of work. We believe in earning your trust through clear
communication. We schedule two weeks in advance, working with you so you can plan.
Learn and grow with us:
Are you a hardware hero? Bring your knowledge and we'll teach you something new.
Have a helpful attitude? We'll train you on hardware know-how that builds life skills.
We train you from day one and the opportunities don't stop there.
What to expect:
You'll work directly with customers welcoming them and helping them find everything necessary to complete their project in one trip.
Like working in a fast-paced and fun environment? We are high energy so time will fly.
You'll be on your feet for most of your shift (6 to 8 hours).
You must lift 25 to 30 lbs.
Pay, Benefits, and Perks:
Competitive pay
Learn Life Skills
Personal Time Off (PTO)
Paid Holidays
Medical, Dental, Group Life Insurance
401K Retirement Plan*
Paul's Savings Plan
Monthly Incentives
Continuing education and cross-training opportunities
Promote from within
Click through and start your journey with us now!
Company Introduction
Paul E. Dauwalder established his first hardware store in 1956 at the Northwest corner of Thomas and Scottsdale Roads, in what was then downtown Scottsdale Arizona. With a sales floor of approximately 1800 sq. ft. and a passion for taking care of customers, the company grew quickly. In our 3rd generation of being family owned and operated with eight Ace Hardware stores in the East Valley and Payson Arizona we maintain our commitment to our customers and employees by providing solutions with honesty and integrity.
$22k-31k yearly est. 8d ago
Customer Service Representative
Randstad USA 4.6
Sales associate and customer service job in Scottsdale, AZ
As a Representative, you'll provide extraordinary care to our members, partners, plan sponsors and investment professionals. You will understand high-level product/plan and regulatory requirements to analyze and resolve general account, plan fees or plan inquiry questions will be key to success. Additionally, you'll effectively interpret and articulate marketing strategies when communicating with customers.
Key Responsibilities:
Receives and responds to incoming calls from investment professionals, plan sponsors and members on a variety of topics. Understands the different product suites, including current line-up and products no longer sold that still require servicing.
Responsible for interpreting and applying all changes and enhancements to new and old products, based on the daily change communications. Identifies the question(s) behind the question to proactively offer consultative expertise and uncover the unstated need.
Maintains a record of the conversations and follows a process of documentation to support our strategy of knowing our member better than anyone and use the information in a way that drives the relationship deeper.
Follows all rules and regulations to ensure compliance with FINRA or other professional licensure requirements, Nationwide policies, firms, plan documents and state and local laws.
Educates customers to ensure understanding of tax implications, penalties/surrender charges, death benefit protection, lifetime income, capital preservation and/or benefits pertaining to the plan/contract.
Analyzes problems to determine proper course of action, striving for first time final resolution. When necessary, works with internal partners to resolve escalated issues. Integrates lean methodology into daily interactions through problem-solving meetings and team huddles.
Develops and grows through monthly individual meetings with leadership to set in place a career path strategy.
Setting goals and expectations to achieve success in the role as well as future opportunities.
May perform other duties as assigned.
Education:
High school diploma or equivalent required. Undergraduate degree in finance, business administration, insurance, economics, communications preferred.
License/Certification/Designation:
ChFC, CLU, other industry designations desirable FINRA series 6 and/or 26 licenses preferred and may be required based on assigned product/line-of-business or distribution system.
Experience:
One year of experience in customerservice, sales related occupations.
Knowledge, Skills and Ability:
Knowledge of various insurance products and the sales process.
Solid understanding of the state and local laws necessary to understand the legal implications of certain product features in different states.
Understands the consequences of not following the FINRA rules and regulations.
Excellent verbal and written communication skills to effectively communicate with others. Proficiency with computers and common office software.
Ability to understand general aspects of plan/contract and utilizes technology to enhance conversations with customers.
Other criteria, including leadership skills, competencies and experiences may take precedence.
$29k-36k yearly est. 2d ago
Sales Specialist (Arizona & New Mexico Territory)
Safe Balance
Sales associate and customer service job in Phoenix, AZ
Employment Opportunity: Sales Specialist (Arizona & New Mexico Territory)
Sales Specialist - Client Sales & Support
Employment Type: Full-Time
Position Overview
We are seeking a motivated and relationship-driven Sales Specialist to support and grow our client base across Arizona and New Mexico. This role is responsible for both new business development and ongoing sales support for existing clients. The ideal candidate is consultative, organized, and comfortable managing a defined territory while serving as a trusted resource for customers.
Key Responsibilities
Develop and manage sales relationships within the assigned Arizona and New Mexico territory
Identify, prospect, and close new client opportunities
Provide ongoing sales support and account management for existing clients
Educate clients on products, services, and solutions to ensure proper adoption and satisfaction
Serve as a primary point of contact for client inquiries, coordination, and follow-up
Collaborate with internal teams to ensure smooth onboarding, implementation, and ongoing support
Maintain accurate sales activity, pipeline tracking, and forecasting
Attend industry events, meetings, and client site visits as needed
Meet or exceed assigned sales and performance goals
Qualifications
Proven experience in sales, account management, or client support (B2B preferred)
Strong communication, presentation, and relationship-building skills
Ability to work independently while managing a multi-state territory
Comfortable with travel within Arizona and New Mexico
Strong organizational skills and attention to detail
Proficiency with CRM systems and basic sales reporting tools
Valid driver's license
Compensation & Benefits
Base Salary: $60,000 annually
Commission Override: 10% commission on sales generated from managed accounts
Job-Related Expense Account (travel, meals, and business-related expenses)
Health, Dental, and Vision Insurance
401(k) with Employer Matching
Why Join Us
Competitive compensation with strong upside potential
Defined territory with opportunity for long-term client relationships
Supportive team environment with growth and advancement opportunities
Autonomy and flexibility while working with an established organization
How to Apply
Interested candidates should submit a resume and brief cover letter outlining relevant experience and interest in the role to John Berry, vice President of Commercial Operations (**********************).
$60k yearly 4d ago
Sales Specialist
Equity Lifestyle Properties, Inc. 4.3
Sales associate and customer service job in Apache Junction, AZ
What you'll do:
This is not a 9-5, sit-behind-a-desk job. Instead, you will develop and execute creative sales and marketing plans designed to drive business to the community. Our sales team is highly collaborative and works together towards a common goal. The role would be working out of our community, Dolce Vita, located in Apache Junction, AZ.
Selling, processing, and closing homes in accordance with company business plans.
Showing homes and highlighting the features and benefits of the homes and the community. Approximately 85% of your time will be spent showing homes.
Adhering to the company's selling philosophy when serving our customers while utilizing all selling and organizational tools provided to include accompanying them through model homes, undecorated models (which may be at various stages of construction), and/or available homesites.
Providing timely and consistent follow-through with current customers from initial contact to after closing. Records must be maintained of all communication.
Developing an in-depth knowledge of the competitive marketplace, including product, site, local community, sales, advertising, and demographics.
Monitoring and recording daily customer traffic utilizing company-designated tracking tools and sending “Thank You” notes to all potential customers along with continued follow-up.
Accomplishing required administrative tasks accurately, expertly, and in a timely manner, while handling priorities.
Creating sales agreements, which may include the calculation of sales tax and monthly payment plans as well as running credit checks.
Attending regular rally meetings to review sales and marketing strategies.
Meeting with residents and buyers to list and sell homes, and keeping a database of available homes for sale.
Collaborating with the Community Manager, Regional Sales Manager, and/or Regional Manager to develop the community sales and marketing plans.
Participating in regional call campaigns and community events.
As part of community outreach, building strong resident relations with ongoing communications and an all-encompassing attitude of courtesy, respect, and customerservice to self-generate sales.
Experience & skills you need:
Strong customerservice and sales skills with a proven history of success.
Strong interpersonal, written, and verbal communication skills when interacting with potential customers, sales leadership, and the operations team.
Positive attitude, self-motivated, resourceful, professional, and capable of achieving goals.
Ability to work in a fast-paced and team-centered environment.
Ability to work weekends regularly.
Strong math skills and the ability to calculate figures and amounts such as discounts, interest, and commissions.
Ability to problem solve and be detail-oriented.
Understand and follow company company-established policies and procedures.
Enjoy collaborating as a team player with a strong work ethic, accepting constructive feedback, and following directions from managers.
Committed to self-development of sales, marketing, and technological advancements.
Enjoy self-generating sales through outreach and marketing initiatives.
Ability to use the Microsoft Office suite of products, including Outlook and Excel.
You have a valid driver's license and a clean driving record. This is required.
$47k-67k yearly est. 2d ago
Customer Retention Representative
Cox Enterprises 4.4
Sales associate and customer service job in Phoenix, AZ
Your Career at Cox From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives.
Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment.
Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises. Learn more at: ********************
Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.
Job Description
As a Customer Retention Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the Cox brand. The Customer Retention Representative is part of a supportive, service-oriented team that:
• Responds to call center customer retention calls for all Cox residential services and product lines.
• Identifies and resolves customer issues.
• Exercises creative negotiation skills to motivate customers to continue using Cox services.
• Offers additional or upgraded services, while providing a quality customer experience.
• Lives the Cox Values, by demonstrating an approach towards people and work that is consistent with the overall values of the company.
Unleash your potential with Cox Communications as a Customer Retention Representative, where you'll be enhancing the lives of our customers and your career.
Primary Responsibilities and Essential Functions
• Receive inbound retention calls from current customers, for sales and revenue generation, in a high-intensity call center environment.
• Utilize proactive persuasive/retention skills to turn requests for disconnection or downgrade into sales and save opportunities by identifying customer needs.
• Achieve monthly key performance metrics, call and order entry productivity standards, and call quality performance through utilization of persuasive skills, defined call flow structure, and adherence to provided schedule.
• Educate customers on active product features, service offerings, billing, charges, and product value.
• Understand and promote current marketing campaigns in order to sell to or save customers accurately and effectively.
• Increase revenue through up-selling and cross-selling video, HSI, wireless, and telephony services to existing customers.
• Research and review competitive pricing and service offerings in order to provide competitive price and product comparisons based on customer needs.
• Responsible for utilizing multiple customer databases to access, change or input account information for customers.
• Provide outstanding customerservice, troubleshoot and resolve service and minor technical problems for customers by asking appropriate questions.
• Creatively negotiate pricing and bundling by making offers of credits and/or discounts according to Company guidelines.
• Complete installation, disconnect, transfer and seasonal downgrade orders and update customer accounts utilizing customer record database.
• Other duties as assigned.
Qualifications
Minimum
• HS diploma, GED, or relevant work experience.
• Effective communication skills.
• Excellent computer skills.
• Demonstrated ability to multi-task.
• Excellent interpersonal skills to work effectively with teams throughout organization.
• Excellent ability to pursuade others through indirect influence.
• Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction.
• Demonstrated ability to establish collaborative customer relationships in a fast-paced environment.
• Demonstrated capacity to thrive in a high-change, often ambiguous business environment.
• Eligibility to work in the United States.
Preferred
• Experience in telecommunications industry.
Additional Information
All your information will be kept confidential according to EEO guidelines.
APPLY AT: ************************************************** (JOB CODE 142435)
$69k-84k yearly est. 19h ago
Customer Retention/Billing Specialist
Matt Woosley-State Farm Agency
Sales associate and customer service job in Phoenix, AZ
Job Description
State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our clients. We are currently seeking a dynamic individual to join our team as a Customer Retention/Billing Specialist - State Farm Agent Team Member.
Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.
RESPONSIBILITIES:
Greet clients, answer phone calls, respond to emails, and handle client inquiries.
Prepare and process insurance forms, manage client files, and ensure all paperwork is accurately completed and filed.
Enter client information into the agency management system and update records as necessary.
Handle billing inquiries, process payments, follow up on overdue accounts.
Act as a liaison between clients and agents, ensuring clear and effective communications.
QUALIFICATIONS:
Must have Arizona Property and Casualty License
Previous insurance experience preferred (State Farm)
Previous administrative or customerservice experience, preferably in an insurance or financial services setting.
Excellent verbal and written communication skills.
Strong organizational skills with the ability to multitask and prioritize tasks effectively.
Friendly and professional demeanor with a strong focus on customer satisfaction.
High level of accuracy in data entry and document preparation.
Ability to work independently, handle client issues, and find effective resolutions.
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
$29k-39k yearly est. 5d ago
Loan Sales Specialist
Onemain Financial 3.9
Sales associate and customer service job in Mesa, AZ
At OneMain, Loan Sales Specialists empower customers by listening to their needs and providing access to friendly, fast, and affordable financing for life's expenses. In this role, our team members thrive in a competitive atmosphere where hard work and dedication directly influence success. This role provides rewarding professional development and advancement opportunities in a dynamic and supportive environment. Loan Sales Specialists enjoy competitive compensation that recognizes both individual achievements and team success, all while growing their career.
In the Role
Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service
Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals
Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs
Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations
Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems
Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude
Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options
Requirements:
High School Diploma or GED
Preferred:
Sales, Collections or CustomerService experience
Bilingual - Spanish
Location: On site
The schedule for this position is Monday-Friday during standard business hours, with some extended hours during the week as needed which may include Saturday.
$43k-76k yearly est. Auto-Apply 2d ago
Associate Customer Service Representative - Credit Cards - Boots to Banking
W.F. Young 3.5
Sales associate and customer service job in Phoenix, AZ
About this role:
Wells Fargo is seeking an AssociateCustomerService Representative - Boots to Banking in Consumer Lending. Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it's buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services. Find out why we're the #1 financial services company to grow YOUR career. Apply today.
In this role, you will:
Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
Regularly receive direction from supervisor and escalate questions and issues to more senior employees
Interact with team on basic information, plus internal or external customers
Required Qualifications:
6+ months of CustomerService, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Military experience researching and assessing questions, process, and procedures to make recommendations on solutions.
Military experience with tracking information in multiple computer systems with high level of accuracy.
Ability to provide strong customerservice while listening, eliciting information efficiently, comprehending, and resolving customer issues.
Ability to execute in a fast paced, high demand, metric driven call center environment.
Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy.
Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers.
Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information.
Knowledge, understanding and experience of internet, mobile, and social media technology.
Job Expectations:
Must be able to attend full duration of required classroom training period
Ability to work additional hours as needed
Must work on-site at the location posted
This position is not eligible for Visa sponsorship
Training Schedule:
Classroom training will be for 8 weeks, Monday - Friday, 8:30 am - 5:00 pm. Work schedule after classroom training will be provided prior to start date.
We're open 24 hours, 7 days a week.
Your regular work schedule will be based on business need and will include working a weekend day and some holidays.
Job Location:
2150 W Pinnacle Peak Road, Phoenix, AZ 85027
Posting End Date:
20 Jan 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
$30k-36k yearly est. Auto-Apply 9d ago
Associate Customer Service Representative Spanish Bilingual Everyday Banking
Wells Fargo Bank 4.6
Sales associate and customer service job in Phoenix, AZ
Why Wells Fargo:
Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top three - making us the #1 financial services employer - on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. Join us!
About this role:
Wells Fargo is seeking an AssociateCustomerService Representative in Everyday Banking. Find out why we're the #1 financial services company to grow YOUR career. Apply today.
CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers.
In this role you will:
Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
Regularly receive direction from supervisor and escalate questions and issues to more senior employees
Interact with team on basic information, plus internal or external customers
Required Qualifications:
6+ months of CustomerService, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Bilingual speaking and reading proficiency in Spanish/English
Desired Qualifications:
Ability to provide strong customerservice while listening, eliciting information efficiently, comprehending, and resolving customer issues
Ability to execute in a fast paced, high demand, metric driven call center environment
Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy
Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers
Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information
Knowledge, understanding and experience of internet, mobile, and social media technology
Job Expectations:
Must be able to attend full duration of required training period
This position is not eligible for Visa sponsorship
Ability to work additional hours as needed
Schedule may be eligible for a shift differential under the terms of the shift differential policy
Must work on-site at the location posted
Must complete and pass required language assessment
Training and Work Schedule:
You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.
Training class starts on 03/09 for 7 weeks. Training hours are 8:30 a.m. - 5:00 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training.
We're open from Sunday - Saturday, Open 24 Hours. Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays. Most schedules will be mid-shift or evening-shift.
Posting Location:
2202 W Rose Garden Ln, Phoenix AZ 85027
@RWF22
Posting End Date:
2 Feb 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
$32k-39k yearly est. 3d ago
Internal Sales Associate
Walton Global 4.9
Sales associate and customer service job in Scottsdale, AZ
Overview of the Company
With more than 47 years of experience, Walton is one of North America's leading land experts and a premier global real estate investment firm. Founded in 1979, Walton currently manages over US $4.54 billion of real estate assets in the United States and Canada, with more than 89,000 acres under management. Our headquarters is located in Scottsdale AZ, USA and we have offices located in Canada, Dubai, Japan, Tokyo, Manila, and Hong Kong.
We are a fast-paced environment, who promote flexibility and authenticity to ensure employees can manage their day and meet both work and personal commitments.
Position Summary
This job is open to candidates either located in Scottsdale, AZ for a hybrid position, or remote in the US.
The Internal SalesAssociate will represent Walton as an internal wholesaler by educating registered representatives and registered investment advisors (collectively “Advisors”) in specified US sales territories with respect to Walton and its projects offerings.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
· Assist Capital Markets with educating Advisors and Advisor's clients on Walton structure and the benefits and risks of investing in Walton project offerings.
· Provide information and respond to questions in order to allow Advisors to comply with applicable FINRA and SEC rules and regulations.
· Responsible for managing the External's schedule by: achieving a minimum level of daily calls and other activity metrics, promoting sales/marketing initiatives and establishing relationships by calling new and existing Advisors, establishing one-on-one meetings with Advisors, scheduling/coordinating seminars, client events and due diligence meetings, setting up presentations/web presentations, maintaining relationships with Advisors and coordinating follow-up contact with such Advisors, and representing Walton, which includes attending Industry Conferences and Due Diligence Meetings.
· Maintain familiarity with Walton's standard concepts, practices, and procedures and those of the Sales department in particular.
· Maintain an understanding of Financial Industry, FINRA, Broker Dealer and registered investment advisor relationships, and more specifically Walton's investment structures.
· Comply with the applicable FINRA, SEC and Walton's internal compliance requirements at all times.
· Maintain familiarity with Walton Due Diligence and Project Specific presentations
· Maintain a high level of knowledge with respect to current events, the industry and marketplace in which Walton participates and Walton projects.
· Perform other duties as assigned.
Qualifications
SIE, Series 7 or 22 or 82 (minimum of 2 licenses) are required
Series 63 licenses is required
Experience in the financial services, mutual fund, real estate investment or development industry is an asset
Knowledge of securities industry or ability to quickly understand the securities industry
Ability to accommodate a flexible schedule and travel when needed
Excellent presentation and communication skills
Professional, strategic, analytical, organizational, and interpersonal skills
Proactive and performance driven
Able to work under pressure in a fast-paced environment
Ability to adapt easily to changing department needs and dynamics
Ability to effectively present to large groups and individuals
Proficiency required in Microsoft Office (Word, Outlook, Excel 2007)
Customer relationship management (CRM) applications
Why Walton?
Competitive pay and benefits
Opportunities to grow and develop skills in multiple disciplines
Fun, energetic co-workers who share the same core values and strategies
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.
The company is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.
We would like to thank all applicants for their interest in this position; however, only those selected for interviews will be contacted.
$37k-49k yearly est. 4d ago
Customer Service Representative 3
I3 Infotek Inc. 3.9
Sales associate and customer service job in Phoenix, AZ
Shift: Day Shift | Monday-Friday | 8:00 AM - 5:00 PM
The CustomerService Representative 3 is a customer-facing, onsite role involves direct interaction with taxpayers, handling payments, and providing licensing-related assistance in accordance with state laws and procedures.
Key Responsibilities
Assist taxpayers in person with licensing inquiries and applications
Receive, process, and apply payments (cash, checks, money orders)
Perform daily reconciliation and end-of-day till balancing
Update and maintain accurate taxpayer records
Explain licensing laws, rules, and procedures clearly and professionally
Ensure accuracy in data entry and financial transactions
Required Skills & Experience
Minimum 2+ years of experience in:
Customerservice
Data entry
At least a few months of cashiering experience
Comfortable handling cash and financial transactions
Strong communication and customer-handling skills
Preferred Skills
Bilingual (Spanish-speaking preferred)
Additional Requirements
Local candidates only (must already be in Phoenix, AZ at time of submission)
Resume must clearly state current location
Must be available for in-person interviews within 1 week of posting close
100% onsite role - no remote option
Security clearance required
Seasonal position
$29k-37k yearly est. 5d ago
Customer Service Representative 2 Benson, AZ
Sunrise Systems, Inc. 4.2
Sales associate and customer service job in Surprise, AZ
CustomerService Representative 2
Benson, AZ (Onsite)
(multiple locations available: Prescott Valley, Phoenix, Glendale, Chandler,Tucson, AZ, Douglas, AZ,Benson, AZ, Sierra Vista, AZ )
12 months
Pay Rate: $16/hr W2
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Provide a service such as a license, registration, title, permit, or program eligibility information
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Refer unresolved customer grievances to designated departments for further investigation.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
Performs journey level customerservice activities by performing tasks initiated by the general public. Position may require the use of discretion when releasing pertinent information, solving difficult customerservice complaints/problems; conducting research, compiling information, and analyzing policies and procedures to resolve customer issues. Duties may include periodically adding money receipts, reconciling cash against known figures for verification, preparing and transmitting deposits of monies to the bank or to the state treasurer's office on a daily basis
Required Skills
Follows established guidelines
Solving difficult customerservice complaints/problems
CustomerService Experience
Preferred Skills
Bilingual
$16 hourly 5d ago
Learn more about sales associate and customer service jobs
How much does a sales associate and customer service earn in Tempe, AZ?
The average sales associate and customer service in Tempe, AZ earns between $18,000 and $35,000 annually. This compares to the national average sales associate and customer service range of $21,000 to $38,000.
Average sales associate and customer service salary in Tempe, AZ
$25,000
What are the biggest employers of Sales Associate And Customer Services in Tempe, AZ?
The biggest employers of Sales Associate And Customer Services in Tempe, AZ are: