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Sales associate vs sales associate and customer service

The differences between sales associates and sales associate and customer services can be seen in a few details. Each job has different responsibilities and duties. Additionally, a sales associate has an average salary of $32,167, which is higher than the $28,654 average annual salary of a sales associate and customer service.

The top three skills for a sales associate include customer service, sales floor and cash handling. The most important skills for a sales associate and customer service are customer service, plumbing, and sales associates.

Sales associate vs sales associate and customer service overview

Sales AssociateSales Associate And Customer Service
Yearly salary$32,167$28,654
Hourly rate$15.46$13.78
Growth rate--4%
Number of jobs579,849298,588
Job satisfaction--
Most common degreeBachelor's Degree, 38%High School Diploma, 34%
Average age4140
Years of experience-12

What does a sales associate do?

Sales associates are responsible for promoting the company's goods or services. They are expected to provide exceptional customer service to prospective buyers. They should be familiar with all features of the company's products or services so that they can answer the customers' inquiries. Sales associates also assist customers in processing their checkouts, refunds, returns, and other needs. They should be customer-oriented, and they should have great communication skills. They should know how to sell their products or services to customers. They are considered the company's representatives on the ground.

What does a sales associate and customer service do?

Sales and customer service associates are employees who are responsible for closing out sales deals and attending to customer needs. They are in charge of selling company goods and services to potential clients, often citing the common needs of prospective clients to ensure sales. They also handle customer inquiries and complaints and try their best to mitigate any problems that would arise. They are expected to be experts on company products to ensure that they can provide the best service to customers. Sales and customer service associates should have strong interpersonal skills, customer service skills, and communication skills.

Sales associate vs sales associate and customer service salary

Sales associates and sales associate and customer services have different pay scales, as shown below.

Sales AssociateSales Associate And Customer Service
Average salary$32,167$28,654
Salary rangeBetween $21,000 And $47,000Between $21,000 And $38,000
Highest paying CityNew York, NYBellevue, WA
Highest paying stateNew YorkConnecticut
Best paying companyBarclaysGEICO
Best paying industryManufacturingManufacturing

Differences between sales associate and sales associate and customer service education

There are a few differences between a sales associate and a sales associate and customer service in terms of educational background:

Sales AssociateSales Associate And Customer Service
Most common degreeBachelor's Degree, 38%High School Diploma, 34%
Most common majorBusinessBusiness
Most common college--

Sales associate vs sales associate and customer service demographics

Here are the differences between sales associates' and sales associate and customer services' demographics:

Sales AssociateSales Associate And Customer Service
Average age4140
Gender ratioMale, 38.4% Female, 61.6%Male, 39.8% Female, 60.2%
Race ratioBlack or African American, 10.6% Unknown, 5.1% Hispanic or Latino, 21.4% Asian, 6.9% White, 55.4% American Indian and Alaska Native, 0.6%Black or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 22.0% Asian, 6.4% White, 54.5% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between sales associate and sales associate and customer service duties and responsibilities

Sales associate example responsibilities.

  • Supervise women's department, manage jewelry department, assist customers on finalizing purchases
  • Gain experience with credit cards, mathematics, as well as customer service.
  • Utilize forklift, order picker reach truck, electric ladder, or roll ladders to transfer merchandise to the sales floor.
  • Create Facebook page for Ohco Import/Export division.
  • Increase sales by upselling products and follow up sales calls.
  • Assist customers with the purchase of the perfect piece of jewelry
  • Show more

Sales associate and customer service example responsibilities.

  • Manage call center productivity levels by maintaining CSR schedule adherence.
  • Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
  • Investigate, analyze, and troubleshoot any issues with a particular delivery.
  • Elicit and record customer information and inquiries via customer relationship management (CRM) software.
  • Move to the CSR position selling and leasing name brand products at a guarantee low price.
  • Provide technical support, and troubleshoot online-base ordering system.
  • Show more

Sales associate vs sales associate and customer service skills

Common sales associate skills
  • Customer Service, 15%
  • Sales Floor, 13%
  • Cash Handling, 9%
  • Retail Sales, 9%
  • Loss Prevention, 7%
  • Basic Math, 5%
Common sales associate and customer service skills
  • Customer Service, 21%
  • Plumbing, 20%
  • Sales Associates, 19%
  • Phone Calls, 11%
  • Booking, 9%
  • Math, 8%