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The differences between sales associates and sales support analysts can be seen in a few details. Each job has different responsibilities and duties. Additionally, a sales support analyst has an average salary of $52,551, which is higher than the $32,167 average annual salary of a sales associate.
The top three skills for a sales associate include customer service, sales floor and cash handling. The most important skills for a sales support analyst are sales support, salesforce, and CRM.
| Sales Associate | Sales Support Analyst | |
| Yearly salary | $32,167 | $52,551 |
| Hourly rate | $15.46 | $25.26 |
| Growth rate | - | 19% |
| Number of jobs | 579,849 | 117,837 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 72% |
| Average age | 41 | 37 |
| Years of experience | - | 6 |
Sales associates are responsible for promoting the company's goods or services. They are expected to provide exceptional customer service to prospective buyers. They should be familiar with all features of the company's products or services so that they can answer the customers' inquiries. Sales associates also assist customers in processing their checkouts, refunds, returns, and other needs. They should be customer-oriented, and they should have great communication skills. They should know how to sell their products or services to customers. They are considered the company's representatives on the ground.
A sales support analyst provides analytical services to optimize a company's sales support procedures, ensuring efficiency and client satisfaction. They gather and analyze extensive data from internal and external parties, using the findings to develop and recommend strategies for optimal services. They must also oversee issues and complaints and come up with solutions to maintain a strong client base. Most of the time, a sales support analyst works in a team setting, which requires an active communication line for a smooth and efficient workflow.
Sales associates and sales support analysts have different pay scales, as shown below.
| Sales Associate | Sales Support Analyst | |
| Average salary | $32,167 | $52,551 |
| Salary range | Between $21,000 And $47,000 | Between $36,000 And $75,000 |
| Highest paying City | New York, NY | Seattle, WA |
| Highest paying state | New York | Washington |
| Best paying company | Barclays | VMware |
| Best paying industry | Manufacturing | Technology |
There are a few differences between a sales associate and a sales support analyst in terms of educational background:
| Sales Associate | Sales Support Analyst | |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 72% |
| Most common major | Business | Business |
| Most common college | - | University of Georgia |
Here are the differences between sales associates' and sales support analysts' demographics:
| Sales Associate | Sales Support Analyst | |
| Average age | 41 | 37 |
| Gender ratio | Male, 38.4% Female, 61.6% | Male, 39.7% Female, 60.3% |
| Race ratio | Black or African American, 10.6% Unknown, 5.1% Hispanic or Latino, 21.4% Asian, 6.9% White, 55.4% American Indian and Alaska Native, 0.6% | Black or African American, 5.3% Unknown, 5.0% Hispanic or Latino, 12.7% Asian, 10.2% White, 66.5% American Indian and Alaska Native, 0.1% |
| LGBT Percentage | 7% | 10% |