Top Sales Associate/Manager Skills

Below we've compiled a list of the most important skills for a Sales Associate/Manager. We ranked the top skills based on the percentage of Sales Associate/Manager resumes they appeared on. For example, 28.1% of Sales Associate/Manager resumes contained Customer Service as a skill. Let's find out what skills a Sales Associate/Manager actually needs in order to be successful in the workplace.

The six most common skills found on Sales Associate/Manager resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Sales Associate/Manager jobs:
  • Achieved high sales percentage with consultative, value-focused customer service approach -Provided personalized customer service to match every customer individualized needs.
  • Provided high quality customer service and performed a variety of operational activities such as merchandise display and cash wrap procedures.
  • Implemented merchandising techniques, and delivered quality customer service in a team-oriented atmosphere.
  • Supported customer service and provided information regarding products available within the department.
  • Increased sales in multiple locations by providing extensive customer service remotely.
  • Performed superb customer service duties, satisfactorily resolving issues for customers.
  • Provided customers with customer service contracts and warranties with merchandise purchased.
  • Provided a can-do attitude environment to provide excellent customer service.
  • Provided exceptional customer service to an extremely high volume establishment.
  • Provide customer service, including suggesting alternatives and problem solving.
  • Provide excellent customer service and client membership registration tracking.
  • Managed repair department, inventory control and customer service.
  • Deliver exceptional customer service and leave great lasting impressions.
  • Provided outstanding quality customer service and promoted team selling.
  • Provided quality customer service and maintained proper store environment.
  • Executed excellent customer service and outside sales assistance.
  • Provide excellent customer service by assuring customer satisfaction.
  • Communicated with vendors to ensure superior customer service.
  • Learned general customer service skills and communication skills.
  • Focused and provided exceptional customer service to clients.

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2. New Merchandise

high Demand
Here's how New Merchandise is used in Sales Associate/Manager jobs:
  • Assist customers with merchandise Arrange departments Set up new merchandise displays Register operator
  • Assess customer needs, handle cash, delegate task to other employees, handle closing and opening duties, stock new merchandise
  • Receive new merchandise and re-stock, general cleaning, answering the phone and providing customer service on the orders placed.
  • Counted the drawer during closing, did customer service, returns, did store updates when new merchandise came in.
  • In-processed all new merchandise, set up displays in orderly fashion, ensured the store was tidy and organized.
  • Handle the tasks of checking in and replenishing new merchandise inside case lines as well as preparing merchandise transfers.
  • Work the register, customer service, receive new merchandise, inventory, filing, and social networking.
  • Place new merchandise on display, re-stock merchandise as it is depleted & assist with stocking inventory.
  • Set and display new merchandise and signage for upcoming promotions, sales, and annual price adjustments.
  • Stock shelves, display new merchandise, change sales signs and handle the register and all transactions.
  • Stock is opening new merchandise and placing it where it needs to get throughout the store.
  • Stayed updated on all new merchandise and specifications of phones and car audio and car alarms.
  • Oversee receiving functions/ merchandising in store / inventory levels and set up any new merchandise.
  • Managed employers, cashing handling, organized floor display, and new merchandise shipment.
  • Supervised and scheduled video department staff as well as prepared new merchandise for rental.
  • Assist in floor remodeling when merchandise was being changed out for new merchandise.
  • Create innovative and creative ways to display new merchandise after retrieval and processing.
  • Stocked the store with new merchandise and set up store displays daily.
  • Make revisions in store for new merchandise by inserting and/or removing shelves.
  • Examined new merchandise, priced it, wrote up tags and displayed.

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3. Sales Floor

high Demand
Here's how Sales Floor is used in Sales Associate/Manager jobs:
  • Performed merchandising duties by setting up sales floor according to provided plan-o-grams
  • Coordinated personnel and monitored sales floor coverage.
  • Receive, unpack and issue sales floor merchandise and stock shelves, racks, and tables with new or transferred merchandise.
  • Reorganized the sales floor to meet company demands Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Trained new employees on products and sales floor knowledge in order to make the workplace a more enjoyable place to work.
  • Managed team in working speedily according to corporate policies on product placement on sales floor and in back room stock.
  • Managed 15 associates while co-managing sales floor - Transitioned 15% of cold call leads into sales 8560 Main St.
  • Worked on the sales floor, customer service desk and handled phone orders and shipping merchandise out of the country.
  • Maintained the Sears warehouse, taking in new shipments, organizing and distributing new product onto the sales floor.
  • Supervised day to day activities for up to 18 associates on the sales floor in the Men's department.
  • Organized the stock room, as well as labeled items before distributing to sales floor or another store location.
  • Retained all visual merchandising standards, promotions, and overall cleanliness and organization of the sales floor and stockroom.
  • Assisted customers on the sales floor and performed cashiering activities in areas of purchasing, returns, and exchanges.
  • Worked on the sales floor selling products and services * Assisted fellow co-workers and handled any customer service issues.
  • Ensured that all merchandise was accurately priced; and that the sales floor was merchandised as per guidelines.
  • Oversee sales staff and sales floor, re-stocking merchandise, opening and closing the store, and customer service
  • Provided leadership on the sales floor while also performing activities that helped drive sales and promote customer satisfaction.
  • Ordered products for the department; created work schedules for associates; helped associates keep sales floor maintained.
  • Priced and stocked all merchandise, processed customer loans for large purchases, and worked the sales floor.
  • Developed trusting relations with in-store customers through issuing loans and providing helpful insight on the sales floor.

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4. Retail Store

high Demand
Here's how Retail Store is used in Sales Associate/Manager jobs:
  • Developed new customer relationships in a company owned retail store offering premium home furnishings.
  • Maintain consistent and efficient daily operation of an upscale retail store specializing in custom picture framing and design.
  • Assist in the management of sales, operations and human resource functions of a retail store.
  • Opened and closed large retail store, maintained and created schedules, and handled supply ordering.
  • Managed operations and sales for retail store offering fine, updated traditional clothing and accessories.
  • Provided customer service in a retail store and provided leadership and management for 7 employees.
  • Handled all management functions of retail store while assisting customers with their purchasing needs.
  • Supervised a team of 25 direct reports stocking and organizing a large retail store.
  • Managed retail store and scheduled work hours, resolved conflicts and determined salaries.
  • Generated retail sales of Bose products within the Bose retail store.
  • Welcomed customers to retail store with the proper and standard greeting.
  • Perform a variety functions to run and maintain the retail store.
  • Retail store based on all women s fashion jewelry and clothing.
  • Managed automotive retail store with a staff of thirteen employees.
  • Managed the selling floor of a high volume retail store.
  • Maintain a monthly inventory of items in Retail Store.
  • Supervised employees and all functions of a retail store.
  • Inventory control for 1 restaurant and 2 retail stores.
  • Manage retail store by providing customer service and sales.
  • Increased retail store traffic through creative advertising and design.

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5. Sales Goals

high Demand
Here's how Sales Goals is used in Sales Associate/Manager jobs:
  • Monitored and maintained company directed marketing and sales goals for district seasonal businesses.
  • Maintained company mandated sales goals as a Customer Service/Direct Sales Cashier.
  • Coordinated sales distribution by establishing sales goals for sales representatives.
  • Exceeded weekly sales goals by introducing associate competitions.
  • Cashier, Sales, customer service, had to meet daily sales goals, monthly sales goals, yearly sales goals.
  • Meet and exceed sales goals, organize display cases, assist customers in finding the best value for their specific needs.
  • Developed a seasonal strategy for achieving the sales plan; responsible for the achievement of daily and monthly sales goals.
  • Managed and motivated sales staff to achieve sales goals, modified and set corporate plan-o-grams and provided superior customer service.
  • Schedule wireless events, oversee monthly goals of branch and personal sales goals, and supervise store cleanliness and maintenance.
  • Used strong communication and superior customer service skills to meet sales goals, company needs, and customer satisfaction.
  • Lead sales associate on the floor; consistently exceeded daily sales goals and drove $1000 daily volume in sales
  • Provided customer service while conducting sales transactions, dissipating customer issues, and assisting staff meet sales goals.
  • Used as a leader to motivate other employees to challenge themselves to meet or exceed personal sales goals.
  • Encourage and motivate staff to interact with customers, to meet sales goals, and to process returns.
  • Meet/exceed all daily/weekly/monthly sales goals * Customer Service - in person, on the phone, via email/U.S.
  • Coached and trained sales staff, while establishing sales goals and operational functions within the corporate store.
  • Managed team of 3 phone sales reps to ensure individual and team monthly and quarterly sales goals.
  • Utilized elevated levels of sales and service to maximize sales performance, and to meet sales goals.
  • Supervised at least two sales associates per shift and ensured weekly and monthly sales goals were met.
  • Head of accessory department ensuring daily sales goals were met & ensured visual standards met company requirements.

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6. Bank Deposits

high Demand
Here's how Bank Deposits is used in Sales Associate/Manager jobs:
  • Performed opening/closing procedures and ensured bank deposits were done daily.
  • General retail sales experience, cashier duties, as well as responsible for bank deposits of profits at the end of shift
  • Prepared bank deposits and change orders, planned weekly store schedules, prepared store for audits, screened and trained employees.
  • Assist customers with styling and purchasing* Maintain store presentation and inventory* Responsible for opening and closing the store* Complete nightly bank deposits
  • Provided customer service; operated POS system; made bank deposits; assisted with scheduling; took inventory; answered phones.
  • Trusted with making bank deposits and with a key to the store and frequently ran the store alone without supervision.
  • Handled daily paperwork concerning regular operation of store, checklists for store upkeep, and balancing cash drawer/bank deposits daily.
  • Entrusted to provide daily bank deposits, supervise & manage associates and secure the safe & registers at closing.
  • Handled daily cash minimums and maximums, including bank deposits and distributing money to team member's cash drawers.
  • Supervised stockroom personnel and recorded daily quotas for all North Carolina Carter stores and completed nightly bank deposits.
  • General duties of opening and closing the store, including counting cash, and responsible for bank deposits.
  • Open and Closing the store, work with bank deposits, safes, and cash register.
  • Worked cash register, assisted in scheduling/hiring, helped with bank deposits, cleaning, organizing.
  • Recorded inventory, Manual Merchandise Pricing, Cash Handling, Handled bank deposits, Payroll Verification
  • Assisted with hiring new employees, responsible for daily bank deposits & assisted with inventory.
  • Record all transactions electronically throughout the shift, as well as preparing bank deposits.
  • Reconciled money at the end of the day and made weekly bank deposits.
  • Balanced cash register before closing store at nights and made daily bank deposits.
  • Performed complex cash register procedures, reconciled receipts, and prepared bank deposits.
  • Counted cash drawers and made bank deposits as well as perform nightly/daily audits.

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7. Inventory Control

high Demand
Here's how Inventory Control is used in Sales Associate/Manager jobs:
  • Helped reduce loss through theft by depersonalizing extreme daily security measures for inventory control, which encouraged wider compliance with requirements.
  • Perform visual merchandising, inventory control and vendor relations that include placing orders and returning merchandise.
  • Communicate inventory control policies and procedures to members Trouble-shoot issues by assessing and conducting inquiries.
  • Managed loss/inventory control and ensured security of company assets by training staff with security techniques.
  • Maintained merchandising standards, display presentations, signing standards, and monitored inventory control.
  • Adjusted for overages and shortages and compiled reports using specialized inventory control software.
  • Achieved efficiency at generating monthly reports, inventory control and re-stocking orders.
  • Inventory control including ordering and receiving inventory Daily accounting reports.
  • Conducted inventory control and bookkeeping, and various computer operations.
  • Maintain inventory control system, monitored and approved incoming deliveries.
  • Performed inventory control and followed daily open and close procedures.
  • Coordinate inventory control, receiving, merchandising and department maintenance.
  • Promoted from inventory control to departmental Assistant Sales Manager.
  • Maintained inventory control (manual and computerized inventory).
  • Maintained inventory control levels by conducting biweekly inventory counts.
  • Maintained inventory control and handled shipping and receiving.
  • Maintained budget documentation and assisted in inventory control.
  • Performed audits and provided information for inventory control.
  • Implemented Inventory Control system for Irrigation Department.
  • Assisted with inventory control and marketing and promotions

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8. Product Knowledge

high Demand
Here's how Product Knowledge is used in Sales Associate/Manager jobs:
  • Mentor new and existing sales representatives on customer relationship management, solutions-selling strategies, advanced product knowledge and customer programs.
  • Generated new relationships and deepened existing relationships delivering proven product knowledge and expertise in matching goods to customer needs.
  • Managed communication flow between prospective buyers to determine automobile needs; demonstrated product knowledge by conveying specification features.
  • Staff interviewing/hiring & delivered expert training/management regarding: product knowledge, telephone contact, and in-person group/individual presentations.
  • Modeled sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommended merchandise selections.
  • Share product knowledge with customers while making personal recommendations while maintaining a friendly and professional customer interaction.
  • Provided customer service in the form of product knowledge acquired through various company-sponsored, product-specific training sessions.
  • Freight distribution- Product knowledge- Customer service- Merchandising and money management- Management of various departments located within the store
  • Demonstrated advanced product knowledge to build quality customer relationships that resulted in successful sales.
  • Maintained product knowledge in order to provide customers available purchasing options ensuring informed decisions.
  • Demonstrated superior product knowledge in assisting customers, and answered product based questions.
  • Provided quality customer service and product knowledge on existing products.
  • Delivered product knowledge to customers and resolved customer concerns.
  • Provided exceptional customer service and extensive product knowledge.
  • Maintain product knowledge and certifications by Fiat/Chrysler.
  • Supervised all accessory product knowledge and merchandising.
  • Developed product knowledge and marketing techniques.
  • Demonstrate comprehensive product knowledge on a regular basis, sales associates must promote conveniences like extended service plans and financing options.
  • Provided exceptional customer service and assisted customers in areas of product knowledge, billing issues, troubleshooting product and warranty issues.
  • Ascertained adequate product knowledge by knowing the degree of communication needed to share topics to the team and evaluated their competency.

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9. Credit Card Transactions

high Demand
Here's how Credit Card Transactions is used in Sales Associate/Manager jobs:
  • Stocked retail merchandise, Provided high-quality customer service, Processed cash and credit card transactions
  • Handled the daily counting of money and credit card transactions during the shift, and at close of business daily.
  • Maintain a balanced cash drawer of $1,000, working with large sums of cash and credit card transactions.
  • Operate computer based cash register for cash, check and credit card transactions using Ascend POS Software.
  • Operate a cash register for cash, check, and credit card transactions, handle bank deposits.
  • Recorded all sales transactions on cash register and process cash, check, and credit card transactions.
  • Prepared store schedules, daily deposits, change orders, and settled daily credit card transactions.
  • Computerized daily cash and credit card transactions, kept store's journal up to date.
  • Handle register properly including cash, credit card transactions, exchanges, and returns.
  • Operated POS to process cash, credit card transactions, and exchanges successfully.
  • Completed daily deposits, change orders, and settled daily credit card transactions.
  • Handled all cash, check and credit card transactions in boutique store environment.
  • Operated Cashier services for guest and processed cash and credit card transactions.
  • Assist with client services, handle cash and credit card transactions.
  • Handle large sums of money and process credit card transactions.
  • Processed cash, checks, and credit card transactions.
  • Performed cash or credit card transactions for customer purchases.

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10. Loss Prevention

high Demand
Here's how Loss Prevention is used in Sales Associate/Manager jobs:
  • Maintained and implemented Loss Prevention and Safety standards in addition to ensuring consistency with housekeeping and display standards.
  • Developed loss prevention strategy to increase company profit by greeting and assisting every customer.
  • Received loss prevention recognition, certificate for providing a wow member experience.
  • Maintained and restocked inventory and took particular measures for loss prevention.
  • Practiced retail operational guidelines to ensure loss prevention standards were met.
  • Received certification in Loss Prevention and Personal Fit Specialist Programs.
  • Monitored loss prevention and inventory control and compliance procedures.
  • Performed loss prevention function resulting in apprehension of shoplifters.
  • Collaborated with loss prevention department.
  • Managed and monitored Loss Prevention.
  • Partnered with retail management, loss prevention, and employees to help with coaching and growth of profiting store.
  • Implemented new methods of loss prevention to lower our shrink from 3.64% to 6% in 5 months.
  • Follow up with Loss Prevention procedures such as Monthly stock counts and register counts and making bank deposits.
  • Monitored entrances, exits, and fitting rooms for signs of theft, and notifying loss prevention immediately.
  • Opened and closed store, bookkeeping, record keeping, sales, HR operations, & loss prevention.
  • Provided excellent customer service satisfaction, sales recovery, store merchandising, loss prevention, and store marketing.
  • Performed inventory, ordered replacement and new stock from vendors, assembled displays and managed loss prevention.
  • Job Duties Include: Putting into practice effective loss prevention techniques and assisting customers with merchandise selection.
  • Directed all activities required to achieve store goals including customer service, loss prevention and sales.
  • Will also from time to time work a shift as back up loss prevention associate.

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11. Customer Relations

high Demand
Here's how Customer Relations is used in Sales Associate/Manager jobs:
  • Acquired practical experience in successfully dealing with customer relations, managerial and financial aspects of an organization.
  • Develop and utilize various Marketing campaigns to generate business while also maintaining high level of customer relations.
  • Maintained customer relationships and built clientele through personal connections in an attempt to extend consumer demographics.
  • Developed customer service and the social skills necessary to ensure quality working customer relations.
  • Developed strong customer relationships quickly, helping to guide customer strategy and spending decisions.
  • Developed customer relationships to make the shopping experience more comfortable and relaxing.
  • Demonstrate commitment and ability to build customer relationship and loyalty.
  • Build and maintain customer relationships through personalized selling approach.
  • Generated business through quality customer relations and follow through.
  • Maintained ongoing customer relationships, enhancing future sales.
  • Gained customer service skills and developed customer relationships.
  • Maintained customer relationships and sought new sales opportunities.
  • Provide exemplary customer service and develop customer relationships.
  • Managed customer relations and quality control practices.
  • Key responsibilities enhance field customer relationships.
  • Executed customer relationship building techniques.
  • Greeted customers and ascertained their needs through friendly greetings and excellent service as a way to develop positive customer relationships.
  • Hired as a Sales Associate and progressed up the ladder quickly to the position of Customer Relations Manager.
  • Developed the ability to work in a fast pace atmosphere while maintaining excellent customer relations and customer rapport.
  • Head manages labor duties, give estimates on services, and oversee deadlines and customer relations.

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12. Customer Complaints

high Demand
Here's how Customer Complaints is used in Sales Associate/Manager jobs:
  • Resolved customer complaints by exchanging merchandise, performing refunds and adjusting receipts depending on individual circumstance.
  • Keep club operating efficiently while quickly resolving customer complaints and eliminating problems in the facility.
  • Responded to customer complaints and helped diffuse potential conflicts and customer dissatisfaction.
  • Provide excellent customer service and handle customer complaints/returns.
  • Ensured customers satisfaction in dealing with customer complaints.
  • Process customer claims/damage reports and resolve customer complaints.
  • Resolved customer complaints and ensured satisfaction.
  • Assisted in handling customer complaints and concerns and made sure the problem was corrected to the customer and stores satisfaction.
  • Assured customer service satisfaction by facilitating sales, refunds, and in-store clothing and furniture orders and handling customer complaints.
  • Handle day-to-day sales, customer complaints, check, cash, and credit transactions, in a high volume facility.
  • Listened to customer complaints, examines returned merchandise, and resolves problems to restore and promote good public relations.
  • Experience in sales and answering the phone in a professional manor, answering questions and solving customer complaints.
  • Addressed customer complaints, performed opening and closing procedures, and other projects as assigned.
  • Worked hard to ensure customer satisfaction and responded to customer complaints to maintain return customers.
  • Handled customer complaints, receiving shipments, inventory of products, and scheduled deliveries.
  • Resolved customer complaints by exchanging merchandise, refunding money and or adjusting item price.
  • Price checks, merchandise returns, answer phones, and handles customer complaints.
  • Resolved any customer complaints by exchanging merchandise, refunding money and adjusting bills.
  • Established and maintained client relationships, and efficiently handled customer complaints and problems.
  • Resolve customer complaints and product damage in a timely and professional manner.

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13. POS

high Demand
Here's how POS is used in Sales Associate/Manager jobs:
  • Created a positive customer experience by engaging patrons, providing direct assistance, and successfully mitigating situations with irate shoppers.
  • Advanced to increasingly responsible positions, culminating in management role with oversight for a retail entertainment superstore.
  • Proposed a business plan for success and determined best marketing practices for community demographics.
  • Established, developed and maintained positive working relationships with Sherwin-Williams customers and employees.
  • Increased productivity through personalized customer service, gained experience with POS.
  • Categorized, classified, and arranged inventory for quality control purposes.
  • Started at sales associate positions and currently hold assistant manager position.
  • Corrected all customer service matters to preserve positive relationships with consumers.
  • Earned several positive performance reviews resulting in a promotion to management
  • Position included satisfying irate customers and calculating associate bonuses.
  • Performed opening and closing procedures, including nightly deposits.
  • Maintained positive attitude and provided extraordinary customer service.
  • Greeted customers in a professional and positive demeanor.
  • Coordinated participation in seminars, convention and expos.
  • Developed positive customer relations through excellent service.
  • Cash accountability and depositing of banking funds.
  • Assisted in preparing documentation for loan proposals.
  • Demonstrated an enthusiastic and positive attitude.
  • Managed register transactions following POS guidelines.
  • Detail oriented and possess professional behavior.

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14. Special Orders

high Demand
Here's how Special Orders is used in Sales Associate/Manager jobs:
  • Communicated with vendors regarding back order availability, custom or special orders.
  • Performed inventory duties, such as ordering supplies, updating the computer system and carrying out special orders for customers.
  • Perform Inventory duties Restock merchandise on shelves when needed Process customer special orders *Awarded Employee of the Month - 3 times
  • Assisted manager with customer charge accounts, inventory control, accounts receivable and special orders for customers from numerous suppliers
  • Assisted customers with their sewing, home decorating, and craft projects and ordered and tracked customer special orders.
  • Placed special orders for clients who requested items that we did not have in the store.
  • Helped with orders coming in along with transfers going out and special orders for our guests.
  • Provided customer service, adjustments to inventory, receiving new items, special orders, store maintenance
  • Processed shipping and receiving of new / old merchandise, special orders, and product repairs.
  • Ordered all inventory including flowers, plants, gift items, supplies, and special orders.
  • Cashier, preparing customer quotes on special orders or in store items, inventory corrections.
  • Ordered from vendors to stock store inventory and to fill special orders for customers.
  • Prepared special orders for bridal parties, prom dresses, and any other occasions.
  • Assisted customers, worked as a cashier, and handled special orders for customers.
  • Demonstrated service attitude by placing and following up on special orders for customers.
  • Inventory listing, making special orders for customers and training newly hired employees.
  • Processed back orders, special orders and reconciled the previous day's receipts.
  • Used computer to assist with special orders for items not sold in store.
  • Excelled in offering and acquiring special orders to meet customers' requests.
  • Provided customer service; took in customer special orders and repairs.

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15. Phone Calls

average Demand
Here's how Phone Calls is used in Sales Associate/Manager jobs:
  • Managed relations with customers and clients through telephone calls and face-to-face interaction.
  • Answered telephone calls on up to six separate phone lines quickly, using a professional and friendly manner at all times.
  • Answered and made phone calls relaying messages to all customers of recent/upcoming deals and offers for certain products.
  • Administered cash register, designed shirts, customer service/sales, clerical work, phone calls, maintained cleanliness
  • Answer phone calls, check product amounts and make needed orders from wholesale companies.
  • Answered heavy-load phone calls throughout the day and managed a 10 key phone system.
  • Manage the front desk and register, answered phone calls and greeted guests.
  • Answer phone calls from customers or vendors, addressing questions or product requests.
  • Answered customer telephone calls, and directed customers to appropriate sales area.
  • Answer phone calls from prospective customers looking for quotes on auto parts.
  • Conduct telephone calls and visits to clients who want to discontinue services.
  • Answer phone calls and reach out to the community to grow business.
  • Serve as point of contact for walk-ins and international telephone calls.
  • Answered phone calls, booked appointments, sell memberships and clean.
  • Screened telephone calls, inquires, and directed them as appropriate.
  • Answer phone calls and route phone calls to the appropriate people.
  • Screen and reroute telephone calls and emails to proper department heads.
  • Answered incoming telephone calls and resolved any customer issues first hand.
  • Answer and make phone calls regarding accounts, appointments and memberships.
  • Answered phone calls and directed them to the area needed.

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16. Inventory Management

average Demand
Here's how Inventory Management is used in Sales Associate/Manager jobs:
  • Utilized software for electronic inventory management, lesson scheduling, and monetary transactions.
  • Coordinated receiving inspection, warehousing, inventory management, and loading trucks.
  • Interpreted and maintained financial reports for inventory management and control.
  • Participated in inventory management/control and development of marketing strategies.
  • Inventory management including special order and product fill requests.
  • Inventory Management, Merchandising and maintaining visual standards.
  • Involved with inventory management and inventory control.
  • Strengthened bookkeeping abilities and gained inventory management skills
  • Executed floor plans and inventory management.
  • Performed inventory management utilizing MS Excel.
  • Developed and better inventory management system.
  • Assisted with inventory management and shelf displays
  • Performed inventory management and checks.
  • Inventory management and accurate reporting.
  • Inventory management and stock ordering.
  • Inventory management - tracking inventory levels of products ranging from beer, liquor and cigarettes to lottery supplies and food products.
  • Interacted with the company's management, vendors and suppliers on matters relating to sales, inventory management and customer service.
  • Assisted with inventory management and special orders, rental bikes, and directing clients to compatible components while making purchases.
  • Conduct inventory management functions including cycle counts, adjustments, receiving procedure, maintaining stock levels and merchandising of products.
  • Inventory management, as well as conducting weekly audits on certain high end product 2 to 3 times a week.

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17. Staff Members

average Demand
Here's how Staff Members is used in Sales Associate/Manager jobs:
  • Coached, motivated, evaluated, and supervised all staff members so that the store is running efficiently at all times.
  • Worked with other staff members to keep current on new product lines and warranty agreements through a variety of vendors.
  • Selected by Vice President of Stores to train and develop staff members for more than 30 stores.
  • Trained new staff members on how to make subs, clean equipment, operate register, etc.
  • Directed the execution of hiring employees, training new hires, and firing staff members.
  • Aided in training inexperienced staff members, store event preparation, store inventory, etc.
  • Supervised 4-6 staff members daily, assisted store owner with payroll, and maintained store.
  • Created pay roll invoices as well as training new staff members.
  • Involved in the hiring and training process of new staff members.
  • Supervised and assisted staff more than 10 staff members.
  • Managed a team of staff members while recording inventory.
  • Supervised team of up to 5 staff members.
  • Provided cross training to new staff members.
  • Scheduled shifts for other staff members.
  • Assist manager with daily tasks including training new staff members, categorizing seasonal stock, making bank deposits and preventing theft.
  • Interviewed all candidates for employment and assisted with the processing of required paperwork for new staff members.
  • Trained and supervised full and part time staff members.

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18. Data Entry

average Demand
Here's how Data Entry is used in Sales Associate/Manager jobs:
  • Close out end of day reports, cash drawers and perform data entry for daily, month and year end.
  • Entrusted with beginning / end of day bank slips, data entry, employee stat sheets and product transfers.
  • Display and arrange incoming merchandise, receive and transfer out product from inventory using data entry.
  • Train and supervise employees in customer service, cashiering, phone procedures and computer data entry.
  • Cashier, Trainer, Visual Merchandising, Scheduling, Customer Service, Conflict Resolution, Data Entry
  • Answer telephones, greet customers, collect payments, and computer data entry.
  • Inventory reconciliation - all phases from physical count to data entry.
  • Assisted customers with products and custom orders via data entry.
  • Experienced in customer service, data entry, financing.
  • Create sales data reports on excel and data entry.
  • Filed paperwork and performed data entry for new members.
  • Learned a lot of data entry as we had to enter customer and employee information in a timely manner.
  • Keep track on sale percentage/Membership Cards/ Embroidery through out day for data entry at the end of shift.
  • Spread sheet/Data entry Assisted with closing sales.
  • Received incoming stock * Data Entry practices.
  • Attend to Customers/Cash Register/Data Entry *Prepare Window Displays/Inventory *Keep Store clean and prepare for inspection
  • Work with multiple phone lines Filing, Data entry, Microsoft/Excel Activate Individual/Family phone lines Trained and hired staff

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19. Daily Operations

average Demand
Here's how Daily Operations is used in Sales Associate/Manager jobs:
  • Managed daily operations including inventory management and logistical considerations.
  • Completed daily business transactions and oversaw daily operations of retail store.
  • Maintained responsibility for daily operations such as payroll and inventory.
  • Executed daily operations of ringing and ordering products.
  • Maintained responsibility for daily operations and inventory.
  • Executed daily operations of taking portraits.
  • Stocked inventory for daily operations.
  • Supported 17 employees while maintaining daily operations, client accounts and assisting Sales Rep. with client visits both on and off-site.
  • Follow procedures for opening and closing cash register, fill out Daily Sales Log as part of daily operations.
  • Lead total store management team and associate base in the daily operations of facility including opening and closing.
  • Assist store manager with daily operations such as paperwork auditing, sales training, and new hire training.
  • Assisted in daily operations of the entire specialty organic food store, including the deli and food preparation.
  • Assisted with all daily operations of the department serving as a liaison between supervisors and sales management.
  • Handled the daily operations of the salon including the opening and closing tasks of the salon.
  • Assisted store manager on daily operations on schedules, inventory, sales, and customer service.
  • Administer daily operations to ensure policies and programs are adhered to and understood by sales staff.
  • Assisted Store Manager with the daily operations, customer service and loss prevention of 13,000 sq.
  • Manage all daily operations, including sales logs, law-a-way logs, and transaction logs
  • Provided great customer service and assisted in managing the daily operations of the store.
  • Assist the President/Owner with daily operations, management of projects and office procedures.

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20. Stock Room

average Demand
Here's how Stock Room is used in Sales Associate/Manager jobs:
  • Maintained inventory and stock room organization.
  • Maintained the flow of merchandise from stock room to floor presentation, as well as kept fixtures fully stocked with merchandise.
  • Trained all new associates on how to work in the stock room and explained all the safety procedures while working stock.
  • Retail customer service while running the rear stock room, receiving shipments, and maintaining a good sales record.
  • Organize the stock room and ensure that logical placement, neat arrangement, and cleanliness are maintained.
  • Maintained product appearance and integrity on the floor, in displays, and in the stock room.
  • Point of sale associate, with cash register, merchandising, sales floor and stock room experience.
  • Organize the stock room and check-in and send out merchandise shipments before or by the deadlines.
  • Led team of 4 stock room employees in completion of stockroom maintenance and daily tasking.
  • Clean store, merchandise, stock room, floor sets, register, customer service.
  • Maintained an organized stock room and kept track of shipments and sent out damaged goods.
  • Managed and administered the proper organization and design of all inventory in stock room.
  • Implemented a new organizational structure to the stock room as the stock room manager
  • Handle and oversee all files, computers, product in stock room.
  • Organized and maintain merchandise on stock room shelves according to company policy.
  • Maintained running count of inventory on the floor and in stock room.
  • Organized inventory in the stock room and on the floor display.
  • Helped run 4 floor stock room, including inventory and maintenance.
  • Manage inventory for 2 stock rooms and 1 off-site storage room.
  • Assisted in customer service and organized the stock room for efficiency.

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21. Company Policies

average Demand
Here's how Company Policies is used in Sales Associate/Manager jobs:
  • Enforced company policies and integrity of the day-to-day business while prioritizing deadlines in a fast-paced environment.
  • Followed food safety procedures according to health and sanitation regulations, and company policies.
  • Ensured compliance with regulatory requirements, third party payers and company policies/ procedures.
  • Developed and executed merchandising plans consistent with company policies and marketing initiatives.
  • Audited Inventory and maintained documentation to ensure compliance with company policies.
  • Managed sales, inventory control, visual merchandising, housekeeping, security, administration, and compliance to company policies /procedures.
  • Trained all new associates, ensuring compliance with all company policies and procedures as well as all state laws.
  • Ensured that merchandise is stored, handled, and displayed in accordance with established company policies and procedure.
  • Ensured compliance to all company policies and procedures and developed growth ideas for various businesses and corporate marketing.
  • Insured the swift resolution of customer service issues to preserve customer loyalty while complying with company policies.
  • Maintained strong knowledge of current and past merchandise, promotions, advertisements, company policies and procedures.
  • Collaborated with owners on recommending, creating, and implementing company policies, promotions, and procedures.
  • Trained 6 new employees to uphold company policies and standards that optimized customer purchasing at 2 locations.
  • Trained new employees in company policies, opening/closing duties, and operation of the POS register.
  • Train new hires in sales, company policies and technical knowledge of products and animal husbandry.
  • Provided training to new employees to uphold company policies and lead them through every day scenarios.
  • Adhere to federal, state and local real estate laws and company policies and procedures.
  • Enforced company policies regarding purchases, returns and exchanges while providing excellent customer service.
  • Supervised sales staff to ensure required tasks were completed and company policies were followed.
  • Complied with company policies and procedures to achieve high levels of customer satisfaction.

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22. New Accounts

average Demand
Here's how New Accounts is used in Sales Associate/Manager jobs:
  • Established new accounts and served existing accounts at International Conventions.
  • Developed 10 new accounts that increased sales by 15% by cold-calling high potentials and selling new service.
  • Directed and supervised employees engaged in gaining new accounts and processing credit card applications.
  • Established 25 new accounts as monthly store quota to successful maintain store profitability.
  • Assisted Clients in opening of new accounts and operated cash register.
  • Help to secure new accounts and lock down contracts with accounts.
  • Acquired 60 new accounts for $102,000 in annual revenue.
  • Promoted advertising, established new accounts, and processed collections.
  • Open all new accounts and prospect for outside relationships.
  • Number 1 district in New England new accounts opened.
  • Activated old devices to create new accounts.
  • Set up new accounts via data entry.
  • Perform data entry on new accounts3.
  • Maintained accounts while continuing to create new accounts Received Rookie of the Year award for the top new salesman of ACE.
  • Entered new accounts and routinely undated the customer database Ensure customer satisfaction, resulting in 90% repeat customers
  • Acquire new accounts through various sales techniques such as interpersonal selling, phone sales, ecommerce and trade show interactions.
  • Fill online orders to be shipped Work other departments when needed Submit New Accounts for Stage Credit Cards
  • Packaged and shipped out orders - Stockroom Duties - Sales - Created new accounts/clients - Assisted CEO 11420 Amanda Dr.

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23. Current Sales

average Demand
Here's how Current Sales is used in Sales Associate/Manager jobs:
  • Compared current sales figures with previous year's performance in percentage and dollar figures.
  • Informed customers of current sales, promotions and store credit card.
  • Promoted urgency to take advantage of current sales and savings.
  • Maintain knowledge of current sales, promotions and policies.
  • Maintain knowledge of current sales, new promotions and records related to sale
  • Build long-lasting relationships with customers by providing excellent service and adhering to current sales promotions while continuously exceeding bi-monthly sales goals.

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24. Customer Base

average Demand
Here's how Customer Base is used in Sales Associate/Manager jobs:
  • Increased customer base by offering exceptional sales and customer experience.
  • Developed loyal customer base and consistently maintained top department sales.
  • Established and maintained a strong customer base by implementation and development of systems that would easily direct them to the company.
  • Exceed monthly Revenue sales goals through acquiring new customer accounts and maximizing Revenue generating features on existing customer base.
  • Develop and maintain customer base, marketing a wide range of established and new product lines.
  • Devised sales plans to cater to new and existing customer base that yielded higher revenue.
  • Displayed the ability to bring in new customers and created a customer base from scratch.
  • Developed loyal customer base and increased sales volume through personal attention to small business needs.
  • Developed relationships with local businesses and universities to increase the customer base and store traffic.
  • Managed and sold product to a customer base of over 300 companies via phone.
  • Developed and maintain relationships with a customer base over 2500 plus within three years.
  • Result: Our pricing was competitive, profits increased and our customer base grew.
  • Provided excellent customer service to gain goals in retail sales and increase customer base.
  • Executed outbound calls to existing customer base resulting in a significant increase in sales.
  • Managed new initiative to broaden customer base resulting in an 11% business expansion.
  • Communicate Value of client s product to customer base, through direct marketing tactics.
  • Set up appointments with reference-based phone calls; generated and expanded personal customer base.
  • Increased total store sales, Built customer base of sales over, $1,500,000/yearly.
  • Established plans and input strategies to expand the customer base in the marketing area.
  • Initiated store marketing programs aimed at growing revenues and maintaining existing customer base.

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25. Greeting Customers

average Demand
Here's how Greeting Customers is used in Sales Associate/Manager jobs:
  • Provided exceptional customer service including but not limited to greeting customers, assisting with product selection and payment processing.
  • Register, Returns, Exchanges, Floor sets, Stock, Greeting Customers, Selling shoes Excellent References Available Upon Request
  • Perform sale's associate duties, including greeting customers, cashier duties, stocking, inventory, and cleaning.
  • Employed at Sprint as a Sales Associate selling Phones, greeting customers and tending to customers' needs.
  • Worked as a cashier greeting customers and render services to customers.
  • Provide outstanding customer service by consistently greeting customers, understanding their needs, recommending products and ultimately executing the sale.
  • Shoe Sales- Counting & stocking inventory- Opening and closing the store- Cashier- Greeting customers

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26. Company Standards

average Demand
Here's how Company Standards is used in Sales Associate/Manager jobs:
  • Maintain company standards regarding personal sales metrics.
  • Maintained company standards throughout customer experience.
  • Supervised the floor, kept marketing updated, and ensured the store was meeting company standards each day.
  • Maintain outstanding customer service as per company standards, generating sales, merchandising, and safeguarding company assets.
  • Ensured the store ran consistently, executed all operational functions to company standards and reinforced customer service.
  • Maintained strict in-stock levels as well as rigid merchandising practices that were expected to meet company standards.
  • Perform Daily/Weekly walk through of store to ensure store is clean and merchandised to company standards/policies.
  • Network, recruit, train and retain talent, maintain visual standards to company standards.
  • Arrange and complete daily paperwork in accordance to company standards for opening and closing.
  • Make sure store visuals are kept to company standards for each monthly promotion.
  • Ensured that interior and exterior appearance of the store complied with company standards.
  • Maintained the overall cleanliness of the store up to company standards.
  • Insured inventory is in good working condition and meets company standards.
  • Execute visual merchandising programs to be complaint with company standards.
  • Processed incoming merchandise and arranged floor sets per company standards.
  • Stock and maintain product display in acquiescence with company standards.
  • Established goals and objectives in compliance with company standards.
  • Shrink levels below company standards of 3%.
  • Manage retail inventory in compliance with company standards.
  • Manage store to company standards.

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27. Security Practices

average Demand
Here's how Security Practices is used in Sales Associate/Manager jobs:
  • Maintained knowledge of current promotions, policies, and security practices.
  • Observed customer and employee safety and security practices.
  • Followed sales policies and implemented security practices.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Know about current sales and promotions, policies about payments and exchanges, and security practices.
  • Maintained knowledge of current promotions, policies and security practices, described and demonstrated merchandise use.

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28. Credit Payment

average Demand
Here's how Credit Payment is used in Sales Associate/Manager jobs:
  • Receive and process cash and credit payments for in-store as well as phone sales.
  • Processed cash or credit payment.
  • Collect debit/credit payments and make change for cash tratransactions 4.
  • Described use and operation of merchandise to customers.Received and processed cash and credit payments for in-store purchases.Exceeded targeted sales goals.
  • Processed cash and credit payments rapidly and accurately.
  • Processed cash and credit payments rapidly and accurately.

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29. Stock Shelves

average Demand
Here's how Stock Shelves is used in Sales Associate/Manager jobs:
  • Stock shelves, assist customers with products, answer questions about all types of animals and animal feed nutrition.
  • Run register, customer service, stock shelves, all closing duties, run final reports, nightly deposit
  • Help Pharmacist deal with customers, fill prescription, stock shelves, and pull out of dates.
  • Stock shelves with items and merchandise, answer phones to help customers, sweep and mop floors
  • Assist in sales, properly sizing, operate cash registers, organize displays and stock shelves.
  • Stock shelves, Racks, Cases, Bins and tables with new transferred merchandise.
  • Stock shelves and used computer skills also used a cash register at all times.
  • Create associates work schedule, process returns, stock shelves and clothing racks.
  • Stock shelves ensuring items and shelving are neat, clean and dust free.
  • Conduct inventory, stock shelves, counters and tables with merchandise.
  • Stock shelves, fill displays, and advise about product placement.
  • Stock shelves and take inventory of all items in store.
  • Stock shelves and displays to prepare for daily opening.
  • Stock and/or restock shelves by folding and/or hanging merchandise.
  • Helped assist customers stock shelves, take inventory order.
  • Stock shelves and mark prices on items.
  • Process shipments, stock shelves.
  • Restock shelves throughout shift 5.
  • Stock shelves and ticket items.
  • Stock shelves and Unload trucks.

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30. Store Appearance

low Demand
Here's how Store Appearance is used in Sales Associate/Manager jobs:
  • Maintained store appearance and reputation through excellent customer service.
  • Managed store appearance and merchandising product
  • Ensured the store was opened on time and managed store appearance as well as implemented merchandising strategies and procedures.
  • Increased sales 30% by reorganization of store appearance and set up store displays to maximize visual impact.
  • Replenished floor stock, processed shipments to ensure product availability for customers and maintain store appearance.
  • Lead, delegate and execute store standards and maintain a safe, inviting store appearance.
  • Help Customers to the best of my ability, while maintaining the store appearance standards.
  • Assist with store appearance such as cleanliness of store, merchandise display and replenishment.
  • Assist in floor moves, merchandising, display maintenance, and maintaining store appearance.
  • Helped with the upkeep of the store appearance, and execution of plan-o-grams.
  • Provided assistance to customer, priced clothing, maintained store appearance.
  • Maintained store appearance and any other direction from store manager.
  • Improved store appearance resulting in 50% increase in conversions.
  • Maintain store appearance in a neat and orderly fashion.
  • Assist in the maintenance of store appearance.
  • Fashion skills and store appearance.
  • Cleaned and maintained store appearance.
  • Created and maintained team relationships Managed merchandise levels and store appearance
  • Designed attractive window displays to catch the customer's eye Processed incoming clothing for store appearance Cash wrap readiness.
  • Demonstrated strong leadership skills.Accomplishmentskeeping the store appearance nice and neat, and fully stocked.

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31. Entire Store

low Demand
Here's how Entire Store is used in Sales Associate/Manager jobs:
  • Cleaned and stocked entire store, counted and restocked all cigarettes and tobacco products, ran register, lotto machine.
  • Demonstrate ample problem solving skills to ensure entire store workforce works in harmony & supportive to each other.
  • Cash flow records, register use, stocking, ordering and monitoring inventory for entire store.
  • Performed inventory and audit to entire store each year being accountable for all profit and losses.
  • Organized and completed inventory on the entire store on a bi-annual basis.
  • Reason for leaving: The entire store was laid off.
  • Scan merchandise in entire store and marked down clearance merchandise.
  • Update and change prices of merchandise throughout entire store.
  • Demonstrate leadership while selling throughout the entire store.
  • Organized yearly inventory of entire store.
  • Help merchandise the entire store.
  • Put out stock for the entire store.
  • Ordered and received inventory for entire store utilizing QuickBooks and Microsoft Excel programs Assisted customers & maintained store presentation
  • Job included up-selling and financial auditing of entire store including alcohol and cigarettes and employee scheduling
  • Led POS training for entire store team, Performed all other related projects and/or duties assigned by Supervisor.
  • Maintained visually appealing and effective displays for the entire store.Made daily bank runs & deposits.
  • Prepared display items throughout the entire store * Restocked merchandise and maintained on floor inventory

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32. Store Opening

low Demand
Here's how Store Opening is used in Sales Associate/Manager jobs:
  • Assisted with shopping needs-Oversaw store opening and closing-Trained new employees-Managed cleanliness of the store-Created appealing visual displays
  • Provided excellent customer service and sales assistance, as well as supervised store opening, closing and floor layout.
  • Perform store opening and closing duties, rebooting sales system, starting cash registers and setting all alarms.
  • Performed store opening and closing procedures including register closing, correction counts and store orders.
  • Handle store opening and closing; cash register and manage staff during owners' absence.
  • Performed daily tasks of store opening/closing, inventory count, sales, and customer service.
  • Train new representatives at other regional store openings as part of Veteran sales team.
  • Traveled to other stores to assist in store openings and help with visual merchandising.
  • Assist Store Manager with administrative duties, including store openings and closings.
  • Re-stocked shelves before store opening with shipments of clothing every week.
  • Perform store opening and closing procedures in accordance with Jockey policies.
  • Understand and implement proper security procedures for store openings and closings.
  • Operated cash register and assisted with store opening and closing.
  • Managed and assisted in daily store opening and closing procedures.
  • Balanced daily reconciliation form for store opening and closing.
  • Assisted in new store opening and employee training.
  • Assist with store openings and closings process.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Directed new store openings * Run the store as the main opening and closing manager.
  • Receive and stock deliveries daily Responsible for setting and merchandising displays for new store openings

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33. Customer Questions

low Demand
Here's how Customer Questions is used in Sales Associate/Manager jobs:
  • Performed manager-on-duty responsibilities including placement of sales associates, tracking hourly and daily sales, and fielding customer questions.
  • Provide information and answer customer questions regarding selection of firearms.
  • Addressed customer questions correctly and effectively.
  • Stocked and ordered products and merchandise and prepared next day's selling goals, answered phones and customer questions as needed.
  • Collaborated with employees to address and resolve customer questions and needs in regard to electronic products and sporting goods.
  • Provided exceptional customer service, answered customer calls, located product and assisted with customer questions and concerns.
  • Answer customer questions and help them choose the right phone and phone plan to meet their needs.
  • Resolved customer questions and customer service matters such as returns and out of store ordering.
  • Answered Customer questions on products and what would be best for them.
  • Answered customer questions and complaints in person and over the phone.
  • Answer customer questions and maintain knowledge of their needs.
  • Answer phones, and help with customer questions.
  • Assist and answer customer questions about products 6.
  • Answer customer questions and advise.
  • Provided and maintained customers security and provided answers to customer questions.
  • ordered and stocked products as needed.kept current on market and product trends to effectively answer customer questions.
  • Answer customer questions and provide information about policies and procedures.

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34. Conference Calls

low Demand
Here's how Conference Calls is used in Sales Associate/Manager jobs:
  • Maintained consistent correspondence with all levels of management through email, conference calls and face-to-face interaction concerning store operations and management.
  • Assisted manager with delegating tasks and personnel scheduling, participated in daily sales and customer satisfaction conference calls.
  • Assisted company executives in sales strategy by participating in conference calls with store managers and district manager.
  • Coordinate conference calls with Health Plans, Providers, Purchasers and Pharmaceutical Companies regarding collaborative research.
  • Attend managerial conference calls monthly to increase sells and stay up to date with store policies and new and upcoming items.
  • Assisted in operational tasks such as floor and window changes, ordering supplies, conference calls, and sales changes.
  • Handled all outreach/philanthropy, reports/conference calls, register, stock shipping and receiving, merchandising and inventory control.
  • Call in to conference calls, give goals and support to other surrounding stores.
  • Led store conference calls on implementing strategies to reduce the store's Shrink.
  • Participated in regional conference calls with store managers throughout the Southeast.
  • Arranged conference calls, meetings and weekly luncheons for managers.
  • Attend weekly conference calls to discuss our stores performance.
  • Answered telephone calls and make conference calls.
  • Handled conference calls and discussed possible solutions to increase business Contacted potential customers via telephone
  • Learned phone etiquette (conference calls & customers), visual merchandising, & Microsoft word , power point & excel.
  • Greet customers Stock Cashier Alphabetize Led a staff of 8 Sales Associates Conference Calls Trained new associates Re-organized stores

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35. Sales Representatives

low Demand
Here's how Sales Representatives is used in Sales Associate/Manager jobs:
  • Provided support to both sales management and sales representatives to align territory performance among database.
  • Charged with effectively planning and preparing classroom training of newly hired oncology sales representatives.
  • Partnered with sales representatives and managers to coordinate delivery and merchandising prepare packages for shipment
  • Managed information flow of physical and digital materials to external sales representatives.
  • Managed 3 sales representatives while retaining all personal sales responsibilities.
  • Maintained purchase and payment transactions between various company sales representatives.
  • Developed an innovative improved marketing packet for sales representatives.
  • Coached and developed sales representatives in assessing customer needs.
  • Facilitated organization of material samples for sales representatives.
  • Trained new insurance sales representatives.
  • Managed seven sales representatives and initiated mentoring programs that improved sales performances and customer satisfaction by 39% in 1997
  • Communicate with sales representatives on new products, swapping or returning old products and any discrepancies with an invoice.
  • Used goal setting and performance measurement to keep sales representatives on target, while encouraging accountability for results.
  • Managed 6 sales representatives, conduct in-field ride days as well as coaching and goal setting.
  • Provided real-time supervision of Contact Center sales representatives to ensure daily service level goals were met.
  • Worked with sales representatives regarding product lines, space allocation and marketing of their products.
  • Defined goals and calculated sales representatives' bonuses in line with company objectives.
  • Managed and trained a team of sales representatives targeting small to mid-size businesses.
  • Ranked #3 of 35 in total sales for all office Sales Representatives.
  • Performed in the upper ten percent of sales representatives consistently within the company.

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36. Sales Prices

low Demand
Here's how Sales Prices is used in Sales Associate/Manager jobs:
  • Edited compute sales prices, total purchases and receive and process cash or credit payment.
  • GroupsAssisted Customers in product selection and negotiated sales prices.
  • Computed sales prices, totaled purchases (up to $10K).
  • Assisted in management of sales staff, negotiatioin of sales prices, and after-market products.
  • Completed weekly schedules according to payroll policies .Computed sales prices, total purchases and processed payments.
  • Resolved customer concerns and requests, computed sales prices, purchases, received and processed payments.

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37. Sales Contracts

low Demand
Here's how Sales Contracts is used in Sales Associate/Manager jobs:
  • Trained to answer questions regarding the store and its merchandise, prepare sales slips or sales contracts.
  • Prepared sales contracts and accepted payment through cash, debit, and credit.
  • Prepared sales contracts and accept payment through cash, check or credit card.
  • Prepared correspondence, newspaper ads, listing and sales contracts and mortgage preparations.
  • Facilitated and negotiated all sales contracts by way of direct contact.
  • Set up promotional displays *Operated cash registers and obtained sales contracts.
  • Prepared sales contracts and accepted payment through multiple streams.
  • Prepared legal documents including listing and sales contracts.
  • Prepared sales contracts and all necessary paperwork.
  • Showed property and negotiated sales contracts.
  • Place special orders or call other stores to find desired items Prepare sales slips or sales contracts
  • Make sure all sales contracts were prepared accordingly and sent to finance companies for funding.
  • Print and present sales contracts to new clients Coordinate appointments and schedules.
  • Prepared sales contracts Stocked shelves in an organized manner.

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38. Store Policies

low Demand
Here's how Store Policies is used in Sales Associate/Manager jobs:
  • Generated an atmosphere of hospitality, enforced store policies and expeditiously resolved customer queries, problems and conflicts.
  • Managed fitting room area - ensured ideal customer experience and comfort while enforcing store policies relating to loss prevention.
  • Excelled in training new recruits, returns, and exchanges and abiding by and teaching store policies and procedures.
  • Performed all normal sales associate duties while maintaining up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Peer to Peer coaching when needed to make sure that store policies are followed at all times.
  • Supervised sales associates and warehouse personnel on store policies and procedures, and team building.
  • Trained new employees in Quick Book, essential store policies, and daily procedures.
  • Ensured excellence in customer service and resolved customer issues according to store policies.
  • Opened and/or closed store, ensuring that store policies/procedures were enforced & followed.
  • Stay informed of store policies, procedures, product knowledge and promotions.
  • Train staffs in store policies and procedures and job duties.
  • Handled opening and closing procedures according to store policies.
  • Train new hired employees on store policies and procedures.

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39. Special Events

low Demand
Here's how Special Events is used in Sales Associate/Manager jobs:
  • Organized and staffed special events and trade shows which substantially augmented sales for spa retailers both domestically and internationally.
  • Provided administrative support at special events and support for all marketing activities.
  • Organized for special events exhibiting a willingness to collaborate with many individuals.
  • Maintained schedule/calendar and coordinated makeup sessions for special events.
  • Created special events to increase customer volume
  • Managed 10-15 Employees Employee Scheduling Customer Service Purchasing Hiring Bookkeeping Payroll Bank Deposits Organized and Planned Special Events and Sales Promotions
  • Plan and organize special events in the store and maintain relationships with cross promotional partners for future events.
  • Created a long term relationship by following up with customers through emails and sending invites for special events.
  • Maintained regular contact with clients and let them know about special events, promotions, and sales.
  • Set up special events for the community such as cook-offs and other free events.
  • Assisted with coordinating special events with the marketing team and brand representatives for footwear.
  • Organized weekly special events to increase sales and return customers.
  • Generated new business through client phone calls and special events.
  • Maintained inventory and arranged floor plan for special events.
  • Coordinated the planning of food shows and special events.
  • Create store schedules, coordinate special events and promotions.
  • Organized special events for the Sales Department.
  • Managed mobile sales booths at special events.
  • Organized special events and sales promotions.
  • Scheduled monthly promotions for special events.

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40. Weekly Schedules

low Demand
Here's how Weekly Schedules is used in Sales Associate/Manager jobs:
  • Completed weekly schedules according to payroll policies Wrote order supply requests to replenish merchandise.
  • Maintained workplace organization by creating weekly schedules and goals for 150 store associates.
  • Assisted store manager in adjusting weekly schedules to ensure sales.
  • Assisted with weekly schedules, and processing payroll.
  • Help prepare weekly schedules for the sales associates.
  • Supervised and coordinated stylists' weekly schedules.
  • Assisted in making weekly schedules and inventory.
  • Opened, closed, and maintained the stores image Created weekly schedules and received inventory
  • Prepared weekly schedules Ran register (References available upon requests)

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41. People

low Demand
Here's how People is used in Sales Associate/Manager jobs:
  • Gained valuable experience in communication and interaction with customers and people in general.
  • Proved the ability to multitask, handle employees of up to fifty people, resolve customer issues and remedy complaints.
  • Generated and maintained a growing following of 500+ people across Facebook, Twitter, Yelp, and Google Maps.
  • Managed a crew of 8-10 salespeople coaching and motivating them to meet and exceed company expectations for our store.
  • Photographed People, Sales, Cashier Work, Opened Store, Closed Store, Open Cash Registers and Closed Them
  • Approach people and show them a side by side comparison of what they have and what we could offer.
  • Train and provide sales expertise to staff to improve performance of sales teams of up fifteen people.
  • Worked as a tour guide and took people out on dolphin tours in the ocean and waterway.
  • Created beautiful and creative portraits of infants, individuals and groups of people for several special occasions.
  • Trained new staff (group of ten people approximately by training) in the sales team.
  • Promoted to Sales Manager after first year on the job and managed crew of 15 people.
  • Maintained business relationships with merchants /tradespeople located at Jeweler's Building (333 Washington St.).
  • Managed corporate and private events, including Upfront meetings, for up to 500 people.
  • Hired, trained and coached sales people from hiring to success in selling new homes.
  • Ensured salespeople are delivering outstanding customer service by teaching, coaching and leading by example.
  • Consulted and empowered global sales teams of 20-25 people across North America and APAC regions.
  • Develop the ability to communicate with all types of people and assess their needs.
  • Number 4 sales associate in 2002 out of 80 people throughout the entire company.
  • Manage various departments of responsibility including Operations, Sales and service, and People.
  • Provided exceptional customer service to diverse groups of people about company products and services.

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42. Repeat Business

low Demand
Here's how Repeat Business is used in Sales Associate/Manager jobs:
  • Designed innovative floral arrangements and storefront displays, resulting in increased sales volume, customer satisfaction, and repeat business.
  • Nurtured strong working relationships with key customers to identify specific needs in order to deliver appropriate services and repeat business.
  • Promoted repeat business by providing exceptional service and building relationships with customers.
  • Maintained good customer relations resulting in new customer referrals and repeat business.
  • Interact professionally with customers to ensure current satisfaction and repeat business.
  • Used local knowledge to identify opportunities & generate repeat business.
  • Increased repeat business and customer loyalty by exceptional customer service.
  • Assisted customers with selection and fitting of apparel to ensure maximum satisfaction, repeat business and add-on sales of value-added products.
  • Devise marketing, sales and service plans to ensure high levels of client satisfaction and develop repeat business.
  • Provided excellent customer service; which resulted in repeat business and a loyal clientele.
  • Resolve any issues that customers might have with their experience to ensure repeat business.
  • Established rapport with customers to make them feel valued, which increased repeat business.
  • Develop relationships with customers to generate repeat business; cold call new customers.
  • Generate client referrals and repeat business through superior service and sales support.
  • Greeted and built relationships with customers for likelihood of repeat business.
  • Maintained consistent sales to retain referral and repeat business.
  • Engaged customers in a way that generated repeat business.
  • Build customer relations to ensure repeat business.
  • Created repeat business and performed link sales.
  • Provided customer assistance and floor coverage Developed rapport with customers which increased repeat business and future referrals.

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43. Product Information

low Demand
Here's how Product Information is used in Sales Associate/Manager jobs:
  • Provided resolution for range of customer inquiries including questions regarding product information and resolved issues.
  • Answered calls addressing customer inquiries, solving problems and providing information concerning new product information.
  • Provided customers with product information about entertainment products and equipment.
  • Provided product information and recommendations to all customers.
  • Presented product information to potential and existing customers.
  • Educated and informed prospective customers about product information.
  • Provided outstanding customer sales services and became a valuable employee by learning store responsibilities and product information quickly.
  • Assist customers with placing special orders, product information and locating product on the floor.
  • Assist customers with store and product information; sell merchandise while focusing on customer service.
  • Checked in vendors: reviewed invoices and data entry of product information for accuracy.
  • Maintained knowledge of current sales and promotions as well as new product information.
  • Resolved any customer issues, provided customer service, and product information.
  • Help customers with product information to help match and satisfy their need.
  • Provide friendly, courteous service to customers and assist with product information.
  • Provide customers with product information, promotions, and store policies.
  • Screen and train new employees on sales techniques and product information.
  • Assisted customers with product information and answering their questions or concerns.
  • Related product information to customers on current sales and upcoming sales.
  • Assisted customers with purchases and product information.
  • Trained new employees on product information.

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44. Powerpoint

low Demand
Here's how Powerpoint is used in Sales Associate/Manager jobs:
  • Used MS Office Suite consisting of MS Word, Excel and PowerPoint in the performance of my duties.
  • Created and executed numerous projects using PowerPoint to help develop a staff phone directory.
  • Gained experience in Microsoft Office such as Word, Excel, and PowerPoint.
  • Trained and experienced in the use of Microsoft Excel, Microsoft Word, Google Drive and Microsoft Powerpoint programs.
  • GENERAL BUSINESS SKILLS Very proficient with Excel, Outlook, PowerPoint and Word.
  • Store promotion at bridal fairs with PowerPoints, flyers, etc.
  • Coordinated and scheduled repairs and service.Delivered exceptional customer service and sales.TECHNICAL QUALIFICATIONSExcel Microsoft Word Outlook PowerPoint Corel Paint Shop Photo

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45. Timely Fashion

low Demand
Here's how Timely Fashion is used in Sales Associate/Manager jobs:
  • Maintained sales floor in a clean and timely fashion.
  • Establish and maintain healthy relationships with over 2,000 painters and retail customers - Fulfill customer orders correctly in a timely fashion.
  • Issued paychecks, ran sales reports for associates, and justified sales associates met quotas in a timely fashion.
  • Suggested new items/replacement of those items which do not sell in a timely fashion.
  • Work assignments & duties completed in a timely fashion prior to ending shift.
  • Prepared and served beverages in a timely fashion according to Starbucks standards.
  • Manage weekly sales and traffic reports adequately and in a timely fashion
  • Receive and process shipment in a timely fashion.
  • Prepared customer's orders in a timely fashion.
  • Unpack shipment in a timely fashion.

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46. Potential Customers

low Demand
Here's how Potential Customers is used in Sales Associate/Manager jobs:
  • Conferred and consulted with potential customers regarding equipment needs and advised products to purchase.
  • Provide a professional greeting to potential customers.
  • Interacted with potential customers professionally and proactively.
  • Provided insurance education to potential customers.
  • Managed accounts with potential customers.
  • Assist potential customers interested in starting a home garden setup dependent upon skill level and desired production outcome.
  • Perform inbound and outbound of more than 100 sales calls to potential customers for mortgages and loans.
  • Performed the tasks of entering name and phone numbers of potential customers for future reference.
  • Generated sales leads, sold vehicles, and provided follow-up with current and potential customers.
  • Direct interaction with potential customers to evaluate the best products for their specific needs.
  • Encouraged brand recognition and satisfaction on and off the clock to potential customers
  • Greet potential customers Activate phones Close sales Manage store inventory.
  • Market potential customers by phone, letters and brochures.
  • Attract potential customers to company's promotions and advertisements by using social media platforms such as Instagram and Facebook.
  • Managed a sales team of 17 Advisors Answered incoming calls from potential customers persuading them to enroll in the University.

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47. Customer Orders

low Demand
Here's how Customer Orders is used in Sales Associate/Manager jobs:
  • Packaged and shipped customer orders and organized inventory.
  • Selected new shoe styles for upcoming seasons* Assisted customers with proper fitting shoes* Directed phones calls and processed customer orders
  • Ordered supplies, decorated the store, prepared crafted presents for customer orders, and managed the register.
  • Allocated customer orders between stores while facilitating mail orders for in store purchases.
  • Manage customer orders between the warehouse, third-party delivery company, and store.
  • Handled customer orders and problems with care.
  • Inventoried daily shipments of customer orders.
  • Assist and handle customer orders.
  • Followed up on customer orders to ensure complete customer satisfaction.
  • Recieved and completed customer orders as per requested at front of house and drive-thru.
  • Handled employees, conducted trainings for new hires Handled customer issues Filed paperwork, handled customer orders, etc.
  • Installed and configured Microsoft Office 2003, 2007 Provide advice and training to end users Maintained inventory records Fulfilled customer orders.

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48. Customers Needs

low Demand
Here's how Customers Needs is used in Sales Associate/Manager jobs:
  • Provided customer services and recommendations of customers needs.
  • Helped customers create and change Verizon wireless plans, find the phone and accessories that best fits the customers needs.
  • Recommend, select, and help locate obtain merchandise based on customers needs and desires.
  • Make sure customers needs are met, keep store clean, meet monthly goals.
  • Received overnight shipments, maintaining clean store while satisfying customers needs.
  • Performed consultant support for water filters to meet customers needs.
  • Identified customers needs and directed them as appropriate.
  • Adhered to customers needs and built them wardrobes.
  • Evaluated skin and customers needs for appropriate cosmetics.
  • preform a needs analysis, control the sale in the best direction for the customers needs.
  • Assist customers needs by placing special orders Inventory stock and requisition new stock.
  • Answered all of the customers needs.

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49. Sales Records

low Demand
Here's how Sales Records is used in Sales Associate/Manager jobs:
  • Reviewed inventory and sales records daily to monitor reports for management and budgeted daily routines.
  • Determined marketing strategy changes by reviewing operating and financial statements and departmental sales records
  • Maintained the highest sales records while being employed and received numerous customer service awards during my time there.
  • Set sales records for the store selling over $20,000 of product in a day.
  • Maintained accurate daily, monthly, and yearly sales records for all inventory.
  • Review inventory and sales records to prepare reports for budget departments.
  • Track sales records and trending sales productivity year over year.
  • Maintain accurate, up-to-date product inventories and sales records.
  • Fill out order forms, sales records, loss prevention forms, deposit slip forms.Provide prompt, friendly customer service.
  • Created a logistics sheet of sales records and stock purchases for the company once Manager position was in effect.
  • Completed all point of sale opening and closing procedures Analyzed sales records and consumer purchasing trends.

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50. Store Cleanliness

low Demand
Here's how Store Cleanliness is used in Sales Associate/Manager jobs:
  • Maintain store cleanliness, following state and local laws governing retail sales of alcohol and tobacco, and food preparation.
  • Performed housecleaning duties necessary to maintain store cleanliness and basic upkeep and/or cleaning of all equipment in the store.
  • Perform day-to-day operations, including stock, displays, store cleanliness, sales record and money monitoring.
  • Managed store cleanliness, customer service, managed the cash wrap and maintained anti-theft policies.
  • Adhere to current visual guideline including proper merchandising, signage, and store cleanliness.
  • Maintained awareness of all promotions and store cleanliness standards.
  • Store cleanliness and upkeep were a priority.
  • Maintained store cleanliness throughout shift.
  • Maintain store cleanliness Open and close store during business hours.
  • Insure the store cleanliness and merchandize placement.
  • Unload shipment truck and set out inventory accordingly Sales Associate on floor Responsible for maintaining store cleanliness and general upkeep.
  • Assisted in inventory control Met store financial needs Focused on store cleanliness
  • Clerk / Cashier * Maintained store cleanliness * Organized, priced and stocked merchandise * Maintained inventory

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20 Most Common Skill for a Sales Associate/Manager

Customer Service32.8%
New Merchandise18.9%
Sales Floor11.4%
Retail Store4.9%
Sales Goals4.1%
Bank Deposits3.5%
Inventory Control3.5%
Product Knowledge2.9%

Typical Skill-Sets Required For A Sales Associate/Manager

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
28.1%
28.1%
2
2
New Merchandise
New Merchandise
16.2%
16.2%
3
3
Sales Floor
Sales Floor
9.8%
9.8%
4
4
Retail Store
Retail Store
4.2%
4.2%
5
5
Sales Goals
Sales Goals
3.5%
3.5%
6
6
Bank Deposits
Bank Deposits
3%
3%
7
7
Inventory Control
Inventory Control
3%
3%
8
8
Product Knowledge
Product Knowledge
2.5%
2.5%
9
9
Credit Card Transactions
Credit Card Transactions
2.3%
2.3%
10
10
Loss Prevention
Loss Prevention
1.8%
1.8%
11
11
Customer Relations
Customer Relations
1.6%
1.6%
12
12
Customer Complaints
Customer Complaints
1.6%
1.6%
13
13
POS
POS
1.4%
1.4%
14
14
Special Orders
Special Orders
1.1%
1.1%
15
15
Phone Calls
Phone Calls
1%
1%
16
16
Inventory Management
Inventory Management
1%
1%
17
17
Staff Members
Staff Members
0.9%
0.9%
18
18
Data Entry
Data Entry
0.9%
0.9%
19
19
Daily Operations
Daily Operations
0.9%
0.9%
20
20
Stock Room
Stock Room
0.8%
0.8%
21
21
Company Policies
Company Policies
0.7%
0.7%
22
22
New Accounts
New Accounts
0.7%
0.7%
23
23
Current Sales
Current Sales
0.7%
0.7%
24
24
Customer Base
Customer Base
0.7%
0.7%
25
25
Greeting Customers
Greeting Customers
0.6%
0.6%
26
26
Company Standards
Company Standards
0.6%
0.6%
27
27
Security Practices
Security Practices
0.6%
0.6%
28
28
Credit Payment
Credit Payment
0.6%
0.6%
29
29
Stock Shelves
Stock Shelves
0.5%
0.5%
30
30
Store Appearance
Store Appearance
0.5%
0.5%
31
31
Entire Store
Entire Store
0.5%
0.5%
32
32
Store Opening
Store Opening
0.5%
0.5%
33
33
Customer Questions
Customer Questions
0.5%
0.5%
34
34
Conference Calls
Conference Calls
0.5%
0.5%
35
35
Sales Representatives
Sales Representatives
0.5%
0.5%
36
36
Sales Prices
Sales Prices
0.5%
0.5%
37
37
Sales Contracts
Sales Contracts
0.4%
0.4%
38
38
Store Policies
Store Policies
0.4%
0.4%
39
39
Special Events
Special Events
0.4%
0.4%
40
40
Weekly Schedules
Weekly Schedules
0.4%
0.4%
41
41
People
People
0.4%
0.4%
42
42
Repeat Business
Repeat Business
0.4%
0.4%
43
43
Product Information
Product Information
0.4%
0.4%
44
44
Powerpoint
Powerpoint
0.4%
0.4%
45
45
Timely Fashion
Timely Fashion
0.3%
0.3%
46
46
Potential Customers
Potential Customers
0.3%
0.3%
47
47
Customer Orders
Customer Orders
0.3%
0.3%
48
48
Customers Needs
Customers Needs
0.3%
0.3%
49
49
Sales Records
Sales Records
0.3%
0.3%
50
50
Store Cleanliness
Store Cleanliness
0.3%
0.3%

129,229 Sales Associate/Manager Jobs

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