Sales coach job description
Updated March 14, 2024
8 min read
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Example sales coach requirements on a job description
Sales coach requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in sales coach job postings.
Sample sales coach requirements
- Bachelor's degree or equivalent experience.
- 5+ years of sales experience.
- Ability to develop and implement strategies.
- Strong knowledge of sales and marketing principles.
- Proficiency with Salesforce CRM.
Sample required sales coach soft skills
- Excellent communication and interpersonal skills.
- Strong problem solving and analytical skills.
- Ability to work independently and in a team environment.
- Ability to handle multiple tasks and prioritize.
- Ability to motivate and develop sales professionals.
Sales coach job description example 1
Teleperformance USA sales coach job description
***Must be licensed to sell healthcare insurance***
The Coach is responsible for working with the site Supervisors to execute on daily plans to drive improved sales performance from the Agents/Representatives. The Coach will be actively engaged side by side with the Agents/Representatives providing coaching guidance real time as well as facilitating coaching calibrations in one-on-one and group settings. They are responsible to be the voice of the Agents/Representative to the Supervisors and collaborate with the Supervisors to instill the UHS culture in a team that is focused and motivated.
Team Coach is expected to be a subject matter expert within the training class for which they will be assigned to support once those Agents/Representatives become live. This role is designed to aid in a smooth transition between training, SPA, and production. The exception to this is if the Team Coach is newly hired and has not yet completed new hire agent/representative training. If they have not yet completed their own new hire training, then they must participate and be fully engaged as a learner in their assigned class.
The Coach is expected to participate fully throughout their assigned new hire training including the scheduled phone time during SPA. In addition, it is a best practice for Coaches to spend upwards of 40 (forty) hours supporting production phone volume immediately following new hire training class. A maximum of 5 (five) hours per week may be used to fulfill staff requirements during peak intervals where all other efforts to meet requirements with agent staff have been exhausted or if called upon by UHS as business dictates. Coaches and Supervisors will not count towards your intraday planning (IDP). Any other use of coaches needs to go through the change management process (Section 1).
Responsibilities:
Responsibilities include but are not limited to:
- Coaches must have the experience of taking calls, applying training and proven proficiency in the role. They must maintain the ability to assist on the phone if needed for consumer escalations or due to understaffing as dictated by UHS only.
- Support training initiatives and strategy.
- Coach Agents/Representatives to improve knowledge engages Consumers, compliantly enroll Consumers into an appropriate plan, and enhance sales skills where appropriate.
- Collaborate with Operations Manager and site Supervisors to develop and then execute upon daily plan to drive improved performance.
- Coach and update Agents/Representatives via call calibrations, one-on-ones, live side-by-sides, huddles, team meetings, etc.
- Drive high-performance sales, compliance and consumer experience standards and outcomes by executing on the details outlined within this Operations Guide as well as the Supervisor/Coach training.
- Recommend changes when necessary.
- Assist in implementation of new processes.
- Collaborate actively and fully with UHS onsite and offsite staff.
- Complete daily call reviews and coaching as outlined in the Standard Operating Procedures section.
- Complete daily Group call reviews and coaching as outlined in the Standard Operating Procedures section. (if applicable).
- Complete UES documentation and coaching.
The Coach is responsible for working with the site Supervisors to execute on daily plans to drive improved sales performance from the Agents/Representatives. The Coach will be actively engaged side by side with the Agents/Representatives providing coaching guidance real time as well as facilitating coaching calibrations in one-on-one and group settings. They are responsible to be the voice of the Agents/Representative to the Supervisors and collaborate with the Supervisors to instill the UHS culture in a team that is focused and motivated.
Team Coach is expected to be a subject matter expert within the training class for which they will be assigned to support once those Agents/Representatives become live. This role is designed to aid in a smooth transition between training, SPA, and production. The exception to this is if the Team Coach is newly hired and has not yet completed new hire agent/representative training. If they have not yet completed their own new hire training, then they must participate and be fully engaged as a learner in their assigned class.
The Coach is expected to participate fully throughout their assigned new hire training including the scheduled phone time during SPA. In addition, it is a best practice for Coaches to spend upwards of 40 (forty) hours supporting production phone volume immediately following new hire training class. A maximum of 5 (five) hours per week may be used to fulfill staff requirements during peak intervals where all other efforts to meet requirements with agent staff have been exhausted or if called upon by UHS as business dictates. Coaches and Supervisors will not count towards your intraday planning (IDP). Any other use of coaches needs to go through the change management process (Section 1).
Responsibilities:
Responsibilities include but are not limited to:
- Coaches must have the experience of taking calls, applying training and proven proficiency in the role. They must maintain the ability to assist on the phone if needed for consumer escalations or due to understaffing as dictated by UHS only.
- Support training initiatives and strategy.
- Coach Agents/Representatives to improve knowledge engages Consumers, compliantly enroll Consumers into an appropriate plan, and enhance sales skills where appropriate.
- Collaborate with Operations Manager and site Supervisors to develop and then execute upon daily plan to drive improved performance.
- Coach and update Agents/Representatives via call calibrations, one-on-ones, live side-by-sides, huddles, team meetings, etc.
- Drive high-performance sales, compliance and consumer experience standards and outcomes by executing on the details outlined within this Operations Guide as well as the Supervisor/Coach training.
- Recommend changes when necessary.
- Assist in implementation of new processes.
- Collaborate actively and fully with UHS onsite and offsite staff.
- Complete daily call reviews and coaching as outlined in the Standard Operating Procedures section.
- Complete daily Group call reviews and coaching as outlined in the Standard Operating Procedures section. (if applicable).
- Complete UES documentation and coaching.
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Sales coach job description example 2
IBM sales coach job description
Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
IBM sellers increasingly interact and engaging with clients digitally and socially. Therefore, we need Sales Advisors with digital and social selling experience to coach and mentor new IBM sellers through Global Sales School.
Global Sales School (GSS) is a 4 week enterprise-wide learning experience for all new IBM sellers. New sales professionals and experienced hires from all geographies, business units and functions begin GSS during their first 20 days . As a Sales Coach, you will...
* Play the role of an IBM client and, sometimes, an IBM sales manager
* Assess and rate the sellers' effectiveness during practice sales meetings
* Provide coaching and feedback individually and in groups to both new and experienced sellers.
* Be able to engage effectively in all settings...face to face in class, over the phone or using digital media.
* Facilitate working sessions with sellers demonstrating knowledge of IBM's client conversation framework, sales tools, financial selling skills and negotiating skill
* Coach and mentor (vs direct and tell) providing each seller an opportunity to practice, receive feedback, and improve their performance.
Be able to use questions as a teaching and skills develop tool
Possess strong coaching
* Encourage and enable the seller's peers to contribute to each other's growth and learning.
Required Technical and Professional Expertise
- Must have Prior IBM Experience
- 10+ years experience in a customer facing role in sales or consulting
- Success selling to the C-Suite
- Experience selling in the current IT environment of cognitive computing, AI, cloud technologies, analytics, social, mobile, etc.
- Proven and demonstrated coaching and mentoring skills
- Proficient in personalising digital interactions and leveraging social platforms
- Demonstrated capabilities utilising financial selling and negotiating techniques. -
- Previous sales line manager experience is an asset.
- Strong coaching and mentoring skills.
Preferred Technical and Professional Expertise
N/A
About Business UnitIBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.
This job requires you to provide your COVID-19 vaccination status with supporting documentation, where legally permissible.
Your Life @ IBMAre you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It's time to define your career.
About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location StatementSupplemental 1 employees may be eligible for paid holidays, paid sick time and Employee Stock Purchase Plan.
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
We consider qualified applicants with criminal histories, consistent with applicable law.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
IBM sellers increasingly interact and engaging with clients digitally and socially. Therefore, we need Sales Advisors with digital and social selling experience to coach and mentor new IBM sellers through Global Sales School.
Global Sales School (GSS) is a 4 week enterprise-wide learning experience for all new IBM sellers. New sales professionals and experienced hires from all geographies, business units and functions begin GSS during their first 20 days . As a Sales Coach, you will...
* Play the role of an IBM client and, sometimes, an IBM sales manager
* Assess and rate the sellers' effectiveness during practice sales meetings
* Provide coaching and feedback individually and in groups to both new and experienced sellers.
* Be able to engage effectively in all settings...face to face in class, over the phone or using digital media.
* Facilitate working sessions with sellers demonstrating knowledge of IBM's client conversation framework, sales tools, financial selling skills and negotiating skill
* Coach and mentor (vs direct and tell) providing each seller an opportunity to practice, receive feedback, and improve their performance.
Be able to use questions as a teaching and skills develop tool
Possess strong coaching
* Encourage and enable the seller's peers to contribute to each other's growth and learning.
Required Technical and Professional Expertise
- Must have Prior IBM Experience
- 10+ years experience in a customer facing role in sales or consulting
- Success selling to the C-Suite
- Experience selling in the current IT environment of cognitive computing, AI, cloud technologies, analytics, social, mobile, etc.
- Proven and demonstrated coaching and mentoring skills
- Proficient in personalising digital interactions and leveraging social platforms
- Demonstrated capabilities utilising financial selling and negotiating techniques. -
- Previous sales line manager experience is an asset.
- Strong coaching and mentoring skills.
Preferred Technical and Professional Expertise
N/A
About Business UnitIBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.
This job requires you to provide your COVID-19 vaccination status with supporting documentation, where legally permissible.
Your Life @ IBMAre you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It's time to define your career.
About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location StatementSupplemental 1 employees may be eligible for paid holidays, paid sick time and Employee Stock Purchase Plan.
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
We consider qualified applicants with criminal histories, consistent with applicable law.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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Updated March 14, 2024
Updated March 14, 2024