Sales Consultant Skills

• Developed excellent customer service skills by selling merchandise to customers in a high-volume retail environment with increased sales and profitability.
• Perform register sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines.
• Awarded bonus for successfully integrating and centralizing Carolina Region Inside Sales, Customer Service and Dispatch departments.
• Developed, expanded and maintained existing client relationships with focus on providing superior customer service and support.
• Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience
• Partnered effectively with other selling and sales support associates and personnel to achieve superior customer service.
• Recognized for extending outstanding customer service to individuals while working in a fully commissioned sales environment.
• Provide exemplary customer service through frequent face-to-face visits, telephonic, and electronic contact.
• Administered floor sales and coordinated operations concerning customer service techniques for fellow sales consultants.
• Provided excellent customer service through advanced communication, active listening skills and proficient negotiation.
• Received letters and verbal feedback from customers expressing appreciation for outstanding customer service.
• Provided customer service and sales support in a highly competitive commission based atmosphere.
• Provided knowledgeable and courteous customer service while comparing and contrasting competitive models.
• Store Receptionist, appointment scheduler, inventory coordinator & customer service specialist.
• Focused on providing customers with product information and high level customer service.
• Processed customer bill payments effectively and answered basic questions regarding customer service.
• Assisted customers with their wireless solution needs while providing excellent customer service.
• Emphasized on excellent customer service and provided customers a professional experience.
• Provided excellent customer service, answered inquiries and resolved customer concerns.
• Implemented efficiency and cost-saving initiatives to improve the customer service process.

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• Continued product knowledge via monthly online scheduled classes and by studying characteristics, capabilities, features and comparing competitive models frequently.
• Support management in maintaining sales and customer satisfaction goals by enhancing product knowledge and performing appropriate customer follow up.
• Develop profitable relationships with existing and prospective consumers, and provide exceptional customer support through extensive product knowledge.
• Navigated customers towards the appropriate spa for their needs using product knowledge and developing customer relationships.
• Position required excellent verbal skills, extensive product knowledge, and developing and maintaining customer relationships.
• Develop territory growth through strategic business planning, targeted sales efforts and exceptional product knowledge.
• Provide professional customer service and technical product knowledge to current customers and prospected clients.
• Increased product knowledge among sales associates and involve senior management in product knowledge initiatives.
• Increase product knowledge by daily reading company and manufacturer product specifications and selling points.
• Accumulated and applied the appropriate product knowledge and expertise through continuous learning and self-development.
• Maintained detailed sales product knowledge, including competitive information to better assist the customer.
• Manage objections with product knowledge & expertise Maintain customer presence to secure company profitability.
• Obtain significant and specific product knowledge pertaining to interior and exterior home remodeling projects.
• Developed business and maximized sales through customer service, product knowledge presentation.
• Practiced good product knowledge while establishing and maintaining excellent customer relationships.
• Obtained extensive product knowledge in the residential and wholesale electrical industries.
• Developed excellent product knowledge with strong marketing and product presentation skills.
• Demonstrated superior customer service by supplying educated product knowledge to customers.
• Supported client/vendor management with sales expertise and extensive product knowledge.
• Provided exceptional customer service and product knowledge to potential buyers.

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• Worked closely with member of a sales team Consistently exceeded sales goals including customer satisfaction and productivity
• Succeeded implementing strategic marketing techniques to exceed target profit and regional sales goals.
• Surpassed sales goals by effectively identifying customer needs, yielding increased customer satisfaction.
• Keep up to date with new leather techniques* always exceed sales goals * production knowledge on how the bags are made.
• Achieve and exceed Sales goals each month through various techniques such as cold calling, personal networking, and email communication.
• Received Northeast Sales Division Achievement Award for 2006-2010 for reaching over 100% of annual sales goals for each year.
• Drive and meet daily, as well as monthly sales goals individually and within a sales team for the company.
• Exceeded daily sales goals of $1,500 by recommending products and services based on the customer's needs and interests.
• Remained neck and neck at first place for sales goals throughout the year out of a team of 10+ associates.
• Hired to develop new market opportunities, exceeding sales goals in medium to large accounts for this IT staffing company.
• Exceeded team sales goals by 62% in a 3 month period, generating over $60,000 in revenue.
• Manage on line media Accomplishments Having never sold cars before, I have exceeded sales goals set by management.
• Recognized as the top producer within district, consistently maintaining an average of 200% to monthly sales goals.
• Implemented and maintained a balance of organizational, management and technical skills in order to meet sales goals.
• Worked well with management, as a team player, to establish and meet overall store sales goals.
• Performed well under the pressure of monthly and yearly individual sales goals, frequently achieving Top Salesman status.
• Suggest needed sales add-on items, participate in retail store and commercial sales activities to achieve sales goals.
• Contributed to AT&T's strategic development by regularly exceeding sales goals by 35% or more.
• Results-oriented automotive Sales Consultant with the drive to exceed sales goals and generate strong revenue for the business.
• Sell and motivate customers to purchase mobile devices, accessories and services offered, always surpassing sales goals.

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• Coordinate with Product Managers to write competitive quotes for customers Established working relationships with sales representatives from 500+ manufactures and distributors.
• Provide design drawings to sales representatives and to internal organization for Non-Standard product offering approvals, driving new product offerings.
• Developed personalized marketing materials proven to be successful and were recommended by management to be used by all sales representatives.
• Coordinated sales distribution by establishing sales territories, quotas and goals and establishing training programs for sales representatives.
• Supported territory sales representatives and managers with account-winning sales presentations, product training, marketing and territory management.
• Developed and implemented training and in-service programs for nursing staff and medical product sales representatives.
• Achieved Gold Level certification from DaimlerChrysler four straight years Coordinated training of all sales representatives
• Hired as a Technology Consultant to promote dental technology growth with local sales representatives.
• Collaborated with multiple distributor sales representatives, to extend customer penetration and increase sales.
• Capitalized on my energetic personality to engage managers, sales representatives, and customers.
• Trained and mentored newly hired sales representatives for sustained business growth and profitability.
• Provided sales consulting services to independent sales representatives and Company employed sales professionals.
• Sustained knowledge of inventory and supplies, liaising with sales representatives and inventory specialists
• Partnered with other sales representatives to coordinate strategic planning and collaborative thinking.
• Create objection responses for telesales representatives for booking and selling appointments.
• Supported Consumer Care sales representatives in promotions and trade marketing initiatives.
• Improved training of other sales representatives one-on-one in other regional areas.
• Trained retail sales representatives on data solutions and advanced equipment.
• Utilized by management to train sales representatives and support personnel.
• Assisted local Sales Representatives with sales presentations to national accounts.

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• New/Used Car Sales/Special Finance Orchestrated/implemented sales promotion, launch and presentation initiatives for dealer new and previously owned automobiles.
• Verified customers credit for auto sales Maintained average car sales per month Provided customer service
• Earned role expansion to encompass car sales after exceeding rigorous automobile sales objectives.
• Developed comprehensive sales strategy to increase used/new car sales.
• Licensed Car Sales with superior customer service and satisfaction record
• Worked with customers for the purpose of car sales closing, overcoming car sales objections and performing other car salesman duties.
• Work with Car Sales Managers to ensure individual and department sales goals are met* Educate potential buyers on all sales promotions.
• Represented the products and services in order to obtain new customers and to secure existing clients in the car sales business.
• Worked as a car salesman here for 9 months so I have very good experience with people and answering questions.
• Set financial plans and contracts for sale, Lead Employee for car sales, top performing customers service sales consultant.
• Certified car sales expert * Provide excellent customer service * Educate consumers to allow them to make an informed decision.
• Completed credit applications and input information in the system that would be used to complete the car sales transaction.
• Cultivated client relationships from start to finish to drive revenue from car sales between $10k and $80k.
• Facilitate all steps of car sales including vehicle appraisal process, test drives, and submission of finance applications.
• Averaged 7 - 10 car sales per month in first year, in top ten for great customer reviews.
• Worked as part of a new car sales team that nearly doubled its year over year numbers in 2016
• Provided assistance to customers with vehicle selections-Knowing the inventory was a crucial aspect to being a car salesman.
• Relate objectives and planned activities to the Used Car Sales Manager and analyze and review performance to date.
• Averaged a total monthly sales of 15 vehicles and was a team leader in Toyota new car sales.
• Prepared all paper work to be able to close the new or used car sales for the dealer.

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• Provide Internet Service Provider information to customers and received training in database and MIS concepts to improve productivity.
• Selected within the national organization to participate in exclusive test group for newly developed internet sales office.
• Focused on providing truly unique and professional buying experience with a concentration on internet based clientele.
• Commission retail furniture sales utilizing face-to-face communication skills as well as internet marketing follow up.
• Contacted leads generated from radio, television and internet advertisements for federal student loan forgiveness.
• Provide strategic leadership with Internet department sales initiatives and website development.
• Contacted prospective clients generated from phone/internet leads through Pro Max.com.
• Coordinated computerized supply order and sent to warehouse via Internet.
• Developed effective marketing strategies via internet and direct mail.
• Supported internet customers via e-mail and telephone correspondence.
• Generated customers from leads and internet sources
• Conducted extensive research using Internet Explorer.
• Managed internet inventory and sales.
• Utilized strong communication skills in identifying needs of customers within showroom floor and internet operations, averaging 15 cars per month.
• Source new business through a variety of marketing activities: internet leads, direct mail, customer retention and print media.
• Consult with customers and sell a variety of communications products including phones, tablets, premium television, and Internet products.
• Consulted consumers and small businesses in capturing the needs of all mobile, internet, cable, and home security needs.
• Exceeded monthly sales quotas for IP Flex, internet connectivity, VoIP, and AT&T Suite of Management Services.
• Sell and promote the full range of products with focus on video, high-speed Internet, phone and XFINITY home services.
• Front line business to obtain U-verse cable TV, satellite TV, wireless internet, wireless phone, and home phone.

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• Utilized cloud-based technology and traditional marketing software to lead online demonstrations, establish new accounts, and generate revenue.
• Performed sales activities for promotional advertising company; responsible for expanding existing business and developing new accounts.
• Established and developed strong customer relationships that resulted in an increased individual sales volume and new accounts.
• Penetrated new accounts in target markets by focusing on sphere-of-influence networking and long-term partnership leverage.
• Develop new accounts and grow existing accounts utilizing advanced selling techniques to obtain desired results.
• Build positive customer relations and maintain account relationships while seeking and cultivating new accounts.
• Prospect new accounts within assigned territory while maintaining awareness of total market activity.
• Traveled extensively recruiting new accounts and servicing existing accounts maintaining excellent client relations.
• Acquired several new accounts and expanded territory that exceeded company expectations.
• Executed contractual negotiations with existing business and hunted for new accounts.
• Closed new accounts and cultivated effective business and client relationships.
• Implemented marketing strategies to penetrate new accounts, identify potential customers
• Perform presentations and utilize national agreements to penetrate new accounts.
• Acquired and negotiated new accounts; successfully maintained existing accounts.
• Penetrated new accounts and expanded solution sales within existing customers.
• Developed new customer relationships and opening new accounts for customers.
• Developed new accounts and increased business at existing accounts.
• Initiated new accounts through cold-calling and networking initiatives.
• Maintain existing customer relationships and acquiring new accounts.
• Negotiated new accounts with consumer and business customers.

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• Contacted and interviewed customers, assisted in product selection * Completed sales documents and updated customer relationship manager * Conducted product research
• Delivered excellent customer-service leading to repair of customer relationships, increased trust from decision- makers and product consideration for patient therapies.
• Developed and maintained customer relationships by ensuring requirements met their budgets and deadlines and understanding their needs and resolving issues.
• Manage and develop territories utilizing all functions of customer relationship development, market trending/analysis, and expense reporting.
• Achieved sales growth by maximizing sales opportunities, developing solid customer relationships and providing exceptional customer service.
• Established database of used car buyers * Consultation of customers' budgetary objectives * Development of customer relations
• Maintained customer relations with existing customers to ensure a top quality experience and a continued business partnership.
• Developed a clientele list by building quality customer relationships resulting in increased sales and repeated business.
• Make regular sales calls to designated accounts to cultivate customer relations and satisfaction with service provided.
• Gained reputation for turning customer service issues into sales; exemplified high level of employee/customer relations.
• Designed and sold technology solutions based on customer needs assessment while developing and maintaining customer relationships.
• Collaborate with territory manager in aggressively maintaining customer relations through continual product education and customer service.
• Provided prompt and courteous service and exceptional expertise while establishing and maintaining long term customer relationships.
• Maintained customer relationships in order to assess whether product quality met or exceeded customer expectations.
• Mastered Customer Relations Management software to publicize opportunities and generate excitement and interest in products.
• Charged with directing day-to-day territory sales activity, production, and customer relationship management.
• Fostered an atmosphere of trust and integrity with clients/contacts via attentive customer relationship management.
• Addressed needs, drafted proposals with pricing and specifications and developed strong customer relationships.
• Gained expertise in organization, motivation, negotiation, problem solving and customer relations.
• Developed and maintained positive customer relationships to assist salons in growing their business.

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• Received all incoming telephone calls for clients regarding appointments and provided information concerning services offered.
• Maintained twice as many contacts a day with existing customers through meetings, emails and phone calls than other sales associates.
• Processed credit and check transactions, managed all incoming and outgoing phone calls, follow up with previous and new prospective clients
• Maintain contact and communication with future, current, and past customers via phone calls, email, and postal mail.
• Handled routine telephone calls and inquiries, relayed messages and distributed vehicle's to customer on and off the car lots.
• Skilled at making outbound phone calls to existing customers to ensure priority customer service and thereby increase loyalty and feature revenue.
• Answered 100+ inbound phone calls daily; responded to customer/client requests and inquiries concerning services and products and reported problem areas.
• Assist with daily activities, including opening, closing, answering phone calls, and balancing the till and store inventory.
• Sell new full season tickets, partial season tickets, group tickets, suites -- Make 100-120 outbound phone calls daily.
• Continue to build the rapport with customer and make follow-up phone calls to make sure customer is happy with purchase.
• Work to achieve my monthly sales goal by outside prospecting, setting appointments from incoming/outgoing phone calls, lot traffic.
• Welcome, and greet customers, answering and responding to telephone calls, setting up and confirming appointments with customers.
• Marketed UniFirst uniforms and facility services to potential clients via presentations, meetings, phone calls, and territory management.
• Fostered and maintained client relationships by planning, conducting telephone calls and in-person visits with client representatives and decision makers.
• Convert leads to sales utilizing great communication, building rapport and common grounding with customer and following up phone calls.
• Attended numerous training sessions, Consulted with customers about product, Handled all necessary financing paperwork, Made follow-up phone calls
• Maintain customer contact long after the purchase via email, phone calls, or promotional mailers to re-generate customer satisfaction.
• Make follow up phone calls with previous customers, also call customers and make appointments to sell a vehicle.
• Managed phone calls for customers inquiring about products and resolving customer product issues in a timely and professional manner.
• Answered Phone calls, negotiated on the price of the product, prepared documentation and delivered vehicles to clients.

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• Spearheaded business development efforts, which resulted in optimized revenue levels and expanded customer base.
• Establish strong relationships with customer base by providing reports of timely debt collection recovery.
• Worked directly with Distributors to educate and train Customer base on product availability.
• Developed relationships with business owners to generate referrals from their customer base.
• Developed new customer base through cold calling, telemarketing and in-salon presentations.
• Developed personal business and constant customer base through referral and community relationships.
• Expanded and maintained customer base/customer support throughout Montgomery and Greene counties.
• Developed existing relationships with local key accounts, existing customer base.
• Generate new customer base while explaining product benefits and application.
• Provided Superior customer service to encourage a satisfied customer base.
• Maintained customer base through cold-calling and other continual marketing efforts.
• Diversify customer base by researching and exploiting new market opportunities.
• Utilized existing relationships and networking to build customer base.
• Participated in outbound calling programs to existing customer base.
• Expanded customer base and upgraded existing commercial accounts.
• Maintain business relationships with growing customer base.
• Built/established new customer base and grew strong relationships
• Received unsolicited written commendation from customer base.
• Developed customer base through unconventional means.
• Submitted reports on customer based activities.

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• Provided exemplary service to enhance long-term relationships with current clients and actively identified and secured new clients.
• Support business objectives by registering new clients and conducting business meetings and performing presentations.
• Facilitated the new client process by effectively communicating the information gathered from new clients.
• Utilized superior communication skills to generate new clients through telephone and in person communication.
• Developed and maintained strong relationships with new clients in a competitive technology market.
• Networked with personal and professional contacts to identify new clients as potential sellers/buyers.
• Skilled at direct-sourcing and prospecting of new clients in a consultative business-to-business environment.
• Delivered excellent customer service to maintain relationships with existing and new clients.
• Provided new clients with technical information on custom software development.
• Indoctrinate new clients to establish lasting business relationships.
• Solicited new clients through existing customer relationships.
• Set up and established new clients by: Devising a technique for introducing the sales concept and the product to customers.
• Acquired new business via cold calling, prospecting, trade shows and networking which led to adding on 30-40 new clients.
• Leverage entrepreneurial spirit and experience to acquire new clients in markets outside of company's traditional space of concerts and television.
• Learned and applied a systematic sales approach to reach new clients and provided customer service to ensure current clients were satisfied.
• Established relationship with new clients while investigating, presenting, demonstrating, and closing the customer on a value built price.
• Tasked with maintaining, and growing my client list through utilizing current clients as well as bringing in new clients.
• Show new clients a tour of the salon as well as help pick out tanning membership/lotions that fit their needs.
• Rallied new clients at local businesses and events during personal time by wearing name tag and always handing out business cards
• Managed and implemented company-wide project across account base of 600 while also negotiating and continually seeking partnerships with new clients.

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• Developed sophisticated sales process utilizing appropriate methods; dealt with human behavior issues in a variety of businesses.
• Guided clients through sales process, customized customer-specific vehicles using factory computer system, worked with aftermarket vendors.
• Manage sales process prepare new customer documents while improving existing customer relationships and maintaining consistent follow-up with prospects
• Train representatives to implement a comprehensive consultative sales process to and increase industry expertise.
• Executed sales process from initial customer contact through negotiation, and customer delivery.
• Developed comprehensive sales platform for company and sales process for existing sales initiatives.
• Consulted with management on projects involving client feedback and facilitated evolving sales processes.
• Perform ClearChoice rainmaking sales process to maximize customer acquisition.
• Assist customers with furniture selections and sales process customer orders
• Initiated and completed automobile financing and sales processes.
• Coordinated sales processes and customer follow-up.
• Ensured customer satisfaction throughout the sales process
• Followed specific procedures on sales processes
• Execute all aspects of the inbound sales process from prospecting potential clients, negotiating contracts, closing and upgrading of services.
• Executed the sales process to cultivate and manage long-term relationships and seeking out, to qualify and closed new sales opportunities.
• Followed the sales process starting with the meet & greet with customers, ending with closing the deal & vehicle delivery.
• Trained newly hired sales consultants to company's sales process as a senior consultant commuting and traveling to other store locations.
• Worked with customers through each and every step of the sales process to include face-to-face, over email, and phone.
• Negotiate price, terms & conditions while escorting customer throughout the sales process and completing required finance application and dealership paperwork.
• Facilitated the closing of the deal by diagnosing needs, showing vehicles, and addressing customer concerns throughout the sales process.

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• Developed and identified marketplace opportunities, designed proposals, negotiated and managed contract processes, and built and maintained client relationships.
• Exemplify strong client relationships building skills by anticipating needs, educating and exceeding service expectations and following through on commitments.
• Cultivate channel-based relationships within the industry to identify opportunity, initiate client relationships, and bid for new business.
• Developed strong client relationships by surpassing their expectations, increased sales growth & profitability through market & competitive analysis.
• Developed sales territory and built strong client relationships within a highly competitive environment through networking and prospecting.
• Developed new client relationships and leveraged existing client relationships to build and manage a sustained pipeline of opportunities
• Developed new territory through quick assimilation of product knowledge, targeted salon accounts and client relationships.
• Developed highly empathetic client relationships and expressed appreciation and invited customers to return to the store.
• Initiated and maintained client relationships through precise marketing and sales tactics fueled by expected company productivity.
• Presented company's hair restoration treatment program to prospective patients and maintained existing client relationships.
• Maintained a consistent high level of customer service by creating and developing excellent client relationships.
• Provided necessary service to affluent/prestigious Customers, developing Client relationships, creating memorable shopping experiences.
• Establish and nurture strong client relationships resulting in increased opportunities through positive business referrals.
• Generated new client relationships through referrals and creating strategic alliances with local professionals.
• Cultivated, acquired, and maintained client relationships at management and executive levels.
• Developed company-to-client relationships for support and cooperate with multiple trades to complete projects.
• Created and maintained client relationships and worked cooperatively in a very competitive environment.
• Maintained long term client relationships to further maximize customer satisfaction and potential revenue.
• Generated high-volume sales for the department by developing and maintaining client relationships.
• Developed and maintained client relationships with exceptional record keeping for easy access.

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• Present my company to established customers and potential customers by giving educational presentations by phone and in-person to key decision-makers.
• Researched and identified potential customers in an established territory for products or services using multiple databases to build client profiles.
• Canvassed assigned and approved territory gaining potential customers closing new acquisition sales: met and/or exceed sales goals consistently.
• Advised potential customers in their technology related purchasing decisions by informing them about particular products & providing live demonstrations.
• Maximized sales by consistently prospecting, utilizing various follow up strategies, and establishing relationships with potential customers.
• Called on a variety businesses, academic and hospital facilities including significant cold calling for potential customers.
• Matched potential customers with proper product lines and ensured customer satisfaction while building referral resources.
• Provide and show technical information about janitorial equipment, and services to potential customers.
• Provided potential customers with cost analysis demonstrating value of initiating using credit card processing.
• Demonstrate and describe features and benefits of Chevrolet automobile product line to potential customers.
• Generated, maintained, and developed business relationships with existing and potential customers.
• Direct contact with incoming potential customers, including personalized information and financial advisement.
• Utilize computer to process credit applications, enter information to prospect potential customers.
• Prepare proposals and coordinate demos for potential customers to differentiate AOT/Xerox from competitors.
• Inform current and potential customers of our advanced technology and superior customer service.
• Gained in-depth knowledge of Chrysler vehicles demonstrated to existing and potential customers.
• Communicated a comprehensive, detailed presentation of various vehicles to potential customers.
• Used social media technologies to promote sales/advertising campaigns and attract potential customers
• Maintained database of potential customers and buying habits of existing customers.
• Qualify potential customers by fact finding and gathering financial information.

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• Utilized CRM systems to effectively manage accounts; leveraged competitor and market intelligence to drive offer posture and capture competitor accounts.
• Consulted prospects and sold business grade telephone systems as a Gold Level Certified Toshiba telecommunication systems sales agent utilizing CRM tools.
• Created personal CRM database with automation for all marketing/follow up activities and materials.
• Maintained a detailed customer database within CRM (Customer Relationship Management) system.
• Utilized extensive CRM skills in acquiring new customers and enhancing existing customer retention.
• Implemented CRM for more cohesive organization of Sales Department and customer management.
• Maintained Customer Relationship Management (CRM) information in database software accurately.
• Prospect potential consumers by retail introductions, CRM and telecommunications.
• Mastered inventory management software and two separate CRM systems.
• Served as the functional and technical expert for new IMS and CRM clients to identify, develop and design custom platforms.
• Utilized the company CRM to manage and monitor customer relationships including close ratios, customer contacts, sales follow-up, etc.
• Managed accounts and follow up through a CRM system, email, phone calls to generate and close new sales leads.
• Managed a team of six account executives, implemented the company's CRM, designed the digital presentation, and e-contracts.
• Encourage repeat and referral business as well as customer satisfaction by utilizing our Client Relation Management (CRM) tool.
• Prospect new business opportunities, cultivating strong relationships with clients and documenting all information in CRM (ACT!).
• Execute the administrative process which includes paperwork flow, physician contacts, payment processing, and record documentation in CRM.
• Initiated sales tracking system that is comparable to the CRM software being used in many sales and commission based jobs.
• Project manager utilizing internal CRM software for all implementation of voice and data storage units for our large businesses.
• Job duty includes, maintain my goals in the CRM, handling the buying of new /used truck process.
• Managed a sales pipeline and monthly sales forecast as well as activity tracking with Emory Enterprise proprietary CRM application.

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• Assisted in the development of creative and innovative sales floor marketing plan to enhance product visibility and facilitate product location activity.
• Managed sales floor Setup customer deliveries Provided first-class customer service Assisted in the maintenance of customer records
• Participated in development of departmental procedures professional on the sales floor.
• Maintained inventory integrity and cleanliness on sales floor.
• Provided quality customer service to customers by being their first point of contact on the sales floor and assisting with questions.
• Widened my knowledge to include the selling of all sales floor items, as well as becoming trained in computer repairs.
• Help keep sales floor stocked, notify merchandise assistance teams when inventory corrections or out of stocks need to be done.
• Manage cash flow on the sales floor by doing daily pulls and deposits to ensure float never has below 100 dollars.
• Monitored and maintained the sales floor for the department, including inventory control, corrects ticketing and accuracy of promotional signing/merchandise.
• Utilize the appropriate communication tools to request assistance within the sales floor and to coordinate customer engagement throughout the store.
• Performed customer service and sales duties selling tools and paint; maintained clean, neat, and well stocked sales floor
• Receive and process inventory shipments by processing them into the management system and putting them out onto the sales floor.
• Assist customers with item selection, monitor inventory, merchandise the sales floor according to current promotions and company standards.
• Handle traffic on the sales floor along with normal daily duties; opening and closing, counting, etc.
• Trained new sales associates and other new employees, preparing them for the sales floor and interactions with customers.
• Job duties included sales, customer service, cash management, installation coordination and troubleshooting, and sales floor maintenance
• Developed a sales packet for new sales consultants to aid in their transition from training to the sales floor.
• Utilized computers on the sales floor to check stock availability, check pricing, and to finalize sales transactions.
• Greeted customers on sales floor and ascertained merchandise based on customer's wants, needs, and desires.
• Direct services inquiries and complaints off the sales floor and to the correct department or to correct personnel.

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• Marketed telecommunication products -Made sales calls to reach current and prospective customers -Educated customers on telecommunication products through detailed explanations and demonstrations
• Capitalized on industry expertise in promoting products to prospective customers including products features and functionality; thus generating new sales opportunities.
• Generate leads and cultivate productive business relationships with prospective customers, as well as preparing service agreements and activating accounts.
• Create a compelling value case for AmericanChurch solutions by creating and delivering product-specific presentations to current and prospective customers.
• Work with prospective customers, gathering financial metrics to produce and deliver business justification to management for budgetary approval.
• Conduct professional consultative sales presentations and proposals to prospective customers, identify customer needs and provide expert recommendations.
• Worked with project managers and engineering to provide specifications, performance, cost analysis data to prospective customers.
• Identify prospective customers by following leads from current customers, referrals, and door-to-door solicitation in assigned territories.
• Communicated effectively with prospective customers; recommended suitable vehicles for purchased based on customer needs and feedback.
• Maximized sales by regularly connecting with well established clients as well as building relationships with prospective customers.
• Provided consulting service to prospective customers, explored and identified customer needs, and introduced course offerings.
• Develop strong relationships with key stakeholders in current and prospective customers, including plant or facility executives.
• Developed strong product based knowledge and leveraged sales and growth opportunities with existing and prospective customers.
• Developed a frequent and familiar personal profile of customers that attracted the interest of prospective customers.
• Contacted prospective customers through company-generated leads; generated new business through different types of self-generated leads.
• Generated leads by engaging personal dialogue with homeowners and compiling database of prospective customers and community.
• Developed and maintained current client relationships and cold called prospective customers on a consistent basis.
• Licensed property and casualty insurance agent taking inbound calls and providing quotes for prospective customers.
• Identified prospective customers using lead generating methods, advanced psychology, and careful observation.
• Contacted regular and prospective customers to explain product features solicit orders and acquire referrals.

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• Remain abreast of new product development and industry facts, reactivation of accounts that were dormant and improvement of sales techniques.
• Implemented value principles into the new product development process to assure customer value was recognized throughout entire stage gate process.
• Led new product development effort for the last remaining umbrella factory on the West Coast.
• Complete weekly training modules to stay current with new product development and trending price plans.
• Optimized sell through rates as contributor to new product development and product line re-structuring.
• Attended food conferences to review new product development, sales goals and profitability.
• Support new product development for services across Consumer and mass Business segments.
• Contributed as a member of the new product development council.
• Ensured keeping up with new product development and features.
• Contributed to new product development of key accounts.
• Identified major markets for new product development.

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• Focused on providing exemplary service, customer retention and contributing to Verizon's reputation as an industry leader.
• Assisted customers in making decisions towards purchase of mobile devices and other related services provided by Verizon Wireless.
• Utilized effective selling skills and product knowledge to persuade targeted technological professionals to offer Verizon promoted products.
• Leverage Verizon product and service knowledge and expertise to analyze customer needs and present value-added solutions.
• Responded to requests from customers for Verizon broadband, entertainment and telecommunications products and services.
• Developed dynamic training modules, engaging educational opportunities and ongoing classes for Verizon employees.
• Utilize external and internal relationships to enhance the customer experience with Verizon Wireless.
• Demonstrated proficiency in computer skills, including Microsoft Office and Verizon corporate software.
• Identify telecommunication service gaps and promote Verizon's full range of enhancements.
• Provided excellent customer service by helping customers with their Verizon Wireless needs.
• Processed and transferred devices/products to support 4G Verizon stores in California.
• Provided exceptional customer service to individuals visiting the Verizon Wireless store.
• Transition customer service calls into Sales for Verizon Residential Products.
• Learned how to effectively educate customers on different Verizon products.
• Selected advantageously to advocate Verizon s best practices and methodologies.
• Perform analysis of Verizon services for business and corporate customers.
• Provide exceptional customer service and support for Verizon Wireless customers.
• Activate multiple business and personal accounts for Verizon Wireless.
• Represent Verizon Wireless in appearance, attitude and professionalism.
• Visit outside businesses to offer Verizon Wireless Services.

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• Turned around lagging store operations through implementation of an effective strategic business plan and enhanced sales training.
• Specialized in optimizing sales efforts by introducing sales training and territory management.
• Facilitated sales training for franchise representatives, developed new sales programs.
• Completed auto sales training and gained advanced knowledge of automotive technology.
• Provided expertise sales training to residential and commercial roofing companies.
• Conducted regular sales training conference calls with nationwide emerging leaders.
• Developed and implemented an advanced on-board sales training process.
• Received continuous and comprehensive sales training in core techniques/protocols.
• Completed sales training programs offered by automotive manufacturers.
• Completed my certification for Wines Sales Training
• Developed Sales Training and materials and delivered training to the first class of Field Sales to begin selling Learner Profile technology.
• Created sales training materials and modified pitch to incorporate more innovative methods that are currently still in use for new consultants.
• Job requirements included extensive knowledge in gemology, sales training, as well as, customer service and public relations.
• Collaborate with Regional Director & VP of Business Development and Strategic Growth to oversee daily operations and sales training.
• Developed and implemented sales training for add-on sales resulting in store ranking #1 in region for these sales.
• Provided valuable sales input to corporate management team, resulting in production of sales manuals and sales training media.
• Attended regional product launches, internal sales training and marketing seminars; presented business plans for personal growth.
• Recruited and trained 15+ new sales consultants and was selected to present sales training seminars at company functions.
• Provided sales consultation and also assisted with productivity, sales, sales training as well as quality control.
• Completed formal sales training to learn techniques to better serve the customers, and increase sales profit.

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• Provided personal handwritten correspondence to Customers in order to nurture and foster relationships and create new business development for the company.
• Secured new business accounts by visiting new and existing accounts Focused on new business development with an emphasis on customer satisfaction.
• Consulted with business owners and professionals to increase work/life balance and increase business efficiency, handled business development and account management.
• Motivated and focused - Maintained high standards of quality and productivity to ensure ongoing business development and professional growth of staff.
• Position: Sales Consultant Responsible for account management and new business development by utilizing company resources to provide value added services.
• Shared work experience and proven methods with downstream consultants in order to improve annual sales numbers and identify business development opportunities.
• Hired to energize initiatives in new business development, competitive market analysis, and relationship management for new home builder.
• Focus on new business development by cold calling potential clients and aggressively selling electronic payment processing solutions within sales territory.
• Developed relationships with institutions on a large scale by providing excellent service while expanding product market and new business development.
• Administered business development functions including territory expansion, contract and salary negotiations, and credentialing processes within an 8-state territory.
• Skilled in strategic selling to existing customers penetrating further into account and driving targeted cold calling into new business development.
• Planned and implemented sales and new business development initiatives that promoted customer satisfaction/retention and drove achievement of car sales.
• Collaborated w/ prospective clients to prepare effective product marketing strategies and personally designed floor plans to drive business development.
• Identified and associated with industry networks and local territory associations, including Chamber of Commerce and Business Development Clubs.
• Oversee all aspects of personal sales and business development functions, including customer relationship development and contract negotiations.
• Generated repeat sales and referrals through regular follow-up, sales/business development, relationship building, and customer care.
• Liaised with internal departments and senior management to develop business development programs to attract multiple market segments.
• Researched, identified, and secured new business development opportunities and revenue streams by establishing strategic partnerships.
• Planned and executed numerous business development events on behalf of manufacturers and clients significantly increasing sales revenue.
• Create and execute strategies to increase market exposure by leveraging advanced relationship building and business development skills.

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• Prepared sales presentations or proposals to explain product specifications or applications and completed expense reports, sales reports and other paperwork.
• Customized sales presentations, increased revenue, and strengthened client relationships by maintaining large product knowledge base of numerous manufacturers.
• Deliver sales presentations to introduce product benefits and advantages, focusing on understanding and meeting individual customer needs.
• Conducted in-home security evaluations and consultative sales presentations in order to persuade customers to purchase ADT alarm systems.
• Conducted professional sales presentations at corporations, local businesses and community organizations to generate club membership.
• Delivered demonstrations and sales presentations on all Fitness and Hardware merchandise to maximize retailing performance.
• Prepared proposals as well as sales presentations for businesses showing cost comparisons and service comparisons.
• Delivered effective sales presentations to individuals and groups while cross-selling additional vehicle products and services.
• Provided detailed product sales presentations of Intrepid Systems Merchandising and Decision Support software solutions.
• Executed effective online sales presentations to C-level executives regarding CareerBuilder products and services.
• Demonstrated and educated clients about product features and hosted in-home sales presentations.
• Delivered sales presentations to city/county government, financial institutions and SMB market.
• Conducted sales presentations about specific cars that customers showed interest in.
• Conducted sales presentations to outside broker offices to increase product awareness.
• Generated and distributed communication to guests for in home sales presentations.
• Prepared and presented several sales presentations as requested by Sales Manager.
• Prepared and delivered sales presentations, submitted proposals and secured contracts.
• Directed sales presentations to promote visibility and introduce new products.
• Conducted in-home sales presentations and accurately measured and priced jobs.
• Coordinated follow up and assisted in developing customer-focused sales presentations.

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• Conducted cold calls and marketed monthly product incentives to current and former Ford/Lincoln/Mercury owners.
• Solicited business for gourmet pasta manufacturer by consistently exceeding 300 cold calls weekly.
• Developed business relationships through cold calls.
• Maintained a minimum cold call quota of 250-300 cold calls per a week to generate leads in order to drive business.
• Recognized as one of top 3 sales consultants by cultivating opportunities through cold calls and lead development with conscientious follow up.
• Developed direct-mail and a lead generation programs and made cold calls on targeted companies to establish relationships and secure face-to-face meetings.
• Maintained a Sales quota by soliciting potential accounts via phone, Cold calls, E-Mail communication and generating all necessary paperwork.
• Complete cold calls, follow up calls, direct mail, and follow up email on a day to day basis.
• Leverage sales expertise to generate leads; conduct cold calls, lead networking strategies, and deliver world class service.
• Conduct cold calls to prospects, set up meetings, create move plan proposals, and oversee entire relocation process.
• Conducted cold calls to customers for recommendation and installation of water treatment products and services to improve their water quality.
• Conducted cold calls to generate sales for multiple retail stores within assigned regional territory in addition to managing in-store traffic.
• Generated sales within call center, completing 200 cold calls weekly to educate prospects on product offerings and promote value.
• Scheduled personal one-on-one appointments, held presentations and closed sales via cold calls, warm chatter, referrals and recalls.
• Assisted the Sales Manager with teaching new consultants how to make successful cold calls on the phone and in person.
• Designed and implemented marketing efforts including expos, social media, company presentations, cold calls, and community events.
• Performed between 40 to 60 cold calls on a daily average in order to aggressively pursue new client accounts.
• Generated leads that became clients for future fishing trips primarily by cold calls and leads generated by Web page.
• Maintain adequate personal call coverage (cold calls) and general communications with prospects to enlarge UniFirst customer base.
• Generated new sales leads through referrals from clients, cold calls, and establishing business relationships to increase numbers.

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• Supported business development efforts by providing product demonstrations and presentations to customers during meetings and at trade shows.
• Planned, implemented and successfully executed industry trade shows, sales conferences and customer educational events.
• Represented company at regional, national and international trade shows and conferences.
• Participated in several trade shows supporting customers from assigned territory.
• Participate in industry trade shows and implementation workshops.
• Represented company at medical/clinical trade shows.
• Represented educational products at conference/trade shows.
• Marketed products at regional trade shows and conducted sales calls in the territory on a quarterly basis to increase sales volume.
• Gain business from new customers by cold calling on phone, attending industry trade shows, and follow up on call-ins.
• Attended weekly and monthly sales meetings, trade shows, events, conferences and on-site client visits to increase brand awareness.
• Advised customers regarding various payment options - Kept informed regarding price changes, incentive programs, campaigns & trade shows.
• Attend the annual National Trade Shows at which new dealers are acquired, and new products are introduced and displayed.
• Attended and presented in industry trade shows, exhibitions, seminars and training sessions to promote IBM solutions and services.
• Promote product awareness via branch office visits, classroom and individual sales training, trade shows and other marketing events.
• Staffed ticket sales tables during arena events and outside events such as chamber events, trade shows, and luncheons.
• Attended various community events, Chamber of Commerce functions and provided representation at Trade Shows and Health Care events.
• Hosted and participated in trade shows to present full McGraw-Hill product line, including all available technology and textbooks.
• Promoted company by attending trade shows, addressing customer service issues, contributing to company policy on customer service.
• Heightened the company's visibility across target markets and bolstered brand awareness by representing the company at trade shows.
• Attended trade shows and sales conferences training emphasized on product features based on analysis of customers' needs.

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• Presented and complete sales, processed applications, acquire financing and delivered vehicles Maintained customer relationships to encourage repeat business and referrals
• Carried out informative presentations and implemented training programs to provide adequate product knowledge and generate repeat business with physicians.
• Maintained After Sales business friendly communication with clients to develop a personalized relationship for repeat business and future references.
• Maintained professional relationships with key physicians in the community and in area hospitals fostering repeat business and customer loyalty.
• Assisted with training to more effectively improve customer satisfaction and leverage relationships with the customers to create repeat business.
• Developed repeat business and referrals as a consequence of providing a successful solution and superior and consistent follow-up.
• Established and maintained effective relationships with real estate-agent community and current homeowners to create sales and repeat business.
• Develop and implement marketing strategy in order to increase repeat business and to develop Commercial flooring business.
• Developed and maintained an effective relationship with the Hispanic Community resulting in repeat business and referrals.
• Maintained constant customer follow up and retention to insure repeat business and earning referral business.
• Utilized educational and consultative selling to attain their long term satisfaction and earn repeat business.
• Maintained repeat business throughout sales territory by establishing excellent working relationships on an ongoing basis.
• Demonstrated diligent & proactive salesmanship, ensuring repeat business for increased profitability & client satisfaction.
• Generated revenue and repeat business by expertly solving both technical and non-technical consumer issues.
• Recognized for providing solutions to meet individual needs leading to repeat business and referrals.
• Maintained follow-up database system & performed data analyses that encouraged repeat business and referrals.
• Maintain customer relationships in order to encourage networking, referral and repeat business.
• Developed loyal customer base which provided repeat business and increased bottom line profitability.
• Generated referral and repeat business through professionalism and attention to customer's needs.
• Provided superior customer service to ensure the highest customer satisfaction and repeat business.

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• Verified identification processed credit application, including running of credit reports.
• Completed applications and ran credit reports for potential buyers
• Reviewed credit reports and provided budget counseling.
• Reviewed & updated business information credit reports.
• Filled out paperwork necessary for purchasing a car such as credit reports, title applications, and bill of sales.
• Reviewed applications and pull credit reports on behalf of renters, Prepared and submit rental applications on behalf of renters.
• Keep track of personal and sometimes confidential information such as credit reports, copies of drivers licenses, etc.
• Conducted client consultations and client needs assessments, requested and analyzed financial documents, and conducted credit reports.
• Gather consumer's personal information, verify their income, review credit reports, and complete loan applications.
• Filled out credit reports, trade appraisal forms, VIN identifications, pay offs and insurance checks.
• Process applications, pull credit reports, tour homes, visit job sites and communicate with contractors.
• Pulled credit reports, reviewed applications ready to send to financial institutions for processing of loans.
• Analyzed credit reports, loan documents, mortgage statements and legal notices for qualifications and recommendations.
• Pulled and analyzed credit reports and prepared payment plans with variable interest rates and terms.
• Analyzed credit reports on client's need to purchase or to clean up their credit.
• Accessed consumer s financial/credit reports, and counseled consumers on finances when purchasing vehicles.
• Worked closely with clients to get the appropriate loans, inspections and credit reports.
• Run customer credit reports and work with lenders for customer loan approval.
• Analyzed credit reports with the potential client and then explained repair product.
• Pulled customers credit reports using NCC (Nation Credit Center) program.

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• Developed effective sales strategies and analyzed sales reporting and strategic methods to implement ways to increase productivity and market share.
• Leveraged effective, targeted sales presentation skills to drive revenue generation and increase market share in designated territory.
• Targeted and increased market share among key neurologists, dermatologists, podiatrists, cardiologists and internal medicine physicians.
• Increase corporate market share through sales activity Accomplishments: Gained business with larger organizations to increase company revenue
• Developed and implemented an aggressive business plan to capture significant market share from the standard-of-care therapy.
• Lead tactical marketing efforts to increase market share and brand awareness complementing international marketing strategies.
• Focus on customer satisfaction with success in exceeding expectations resulting in increased market share.
• Initiated collaborative alliances with developers and contractors to increase market share in assigned territory.
• Increased market share of NJ/NY territory and constantly exceeded/doubled monthly sales quotas averaging.
• Developed marketing and sales strategy to increase market share including recommendations for sales force
• Initiated a territorial program feature that increased profitability and gained significant market share.
• Demonstrated an ability to solidify market share through customer retention and acquisition.
• Implemented incentive programs within account base to effectively increase market share.
• Utilized telemarketing techniques in setting appointments to increase market share.
• Monitored media activity to identify opportunities to increase market share.
• Promoted relevant educational information in order to grow market share.
• Market analysis and identification of new market share opportunities.
• Generated performance-based results that ultimately increased market share.
• Achieved market share consistently over National average.
• Analyzed market share growth and territory development.

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• Modified CRM to match company business processes by eliminating redundant data entry and increasing team efficiency.
• Programmed and used data entry to establish and connect telecommunication services and entertainment products.
• Gathered organized and maintained records and performed computer data entry.
• Processed applications for credit purchases/ alpha - numeric data entry.
• Sales-oriented position requiring extensive data entry and complex phone communications.
• Assist customers with sale of new MazdaPaperwork/Data EntryProduct Knowledge
• Provide daily data entry and alpha-numeric filing.
• Utilized different computer programs including data entry.
• Opened/Restarted accounts and data entry.
• Order processing, arranging in home showcases, delivering products, customer service, data entry, bookkeeping, and advertising.
• Served as a bookkeeper and utilized Microsoft Office and QuickBooks to input data entry for sales, inventory and expenses.
• Created sales orders, vehicle transfers and vehicle financing, requiring detailed data entry to communicate to cross function teams.
• Greet and assisted customers within the store, help to make good quality choices for furniture, data entry, etc
• Executed general clerical duties such as data entry, faxing and preparing email correspondence to all of my clients.
• Delivered sales, data entry, scheduled appointments along with follow ups, handled legal documents, customer service.
• Maintain Administration duties in office, such as; Human Resources, Recruiting, Data Entry and Event planning.
• Sell cars, Meet & Greet, paperwork, data entry, create an over great car buying experience.
• Handled incoming calls from current or potential customers requiring data entry in a detail oriented, fast-paced environment.
• Provided exceptional data entry skills to the maintenance on all customer account to ensure update packages and bundles.
• Learned furniture values and inventory/pricing control systems; proficient in data entry, reconciliations, and analysis.

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• Developed project proposals and negotiated sales contracts for two franchise offices of a Maryland based national home repair franchising company.
• Prioritized and performed multiple tasks concurrently; prepared sales contracts and maintained sales records after every transaction.
• Enhanced customer experience through delivery of purchase financing guidance and effective administration of new sales contracts.
• Manage business administration on sales contracts which involves negotiation of proposals and contracts with purchasing departments.
• Performed warm-calling, scheduled follow-up appointments and managed pricing agreements and sales contracts for customers.
• Negotiated sales contracts and supervised account installations as well account management for current customers.
• Negotiated sales contracts and cultivated business relations with major accounts in Europe.
• Practiced basic financial methods in negotiating and finalizing sales contracts.
• Managed customer relationships and negotiated sales contracts with top customers.
• Negotiated sales contracts and collected information for automobile credit.
• Close in-home sales contracts electronically and process financing.
• Negotiate sales contracts between customers and management.
• Programmed/installed systems and procured sales contracts.
• Provided detail information about sales contracts.
• Render expert consultation to prospects to determine sales training/sales development needs; present appropriate products; negotiate and secure sales contracts.
• Close sales by overcoming objections, negotiating prices, complete sales contracts, and offer warranties, services, and financing.
• Write sales contracts, keeping daily traffic log and gathering data on a monthly basis for competitive market analysis reports CMA.
• Negotiated terms of sales contracts and closed deals while also cross selling other financial and insurance services and related products.
• Marketed and sold franchise opportunities through national trade shows resulting in closed sales contracts of $75,000 per week.
• Prepared merchandise for sales floor, wrote and finalized sales contracts, and worked one on one with clients.

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• Meet corporate requirements for sales objectives through identification of customers needs and recommend telephone products and services to accommodate these needs.
• Tracked industry to provide management with marketplace information regarding competitive pricing and customers needs and wants.
• Provided assistance in selection process by understanding customers needs and expressing value of comparable products.
• Reviewed customers needs and concerns for security and recommended solutions/alternatives to resolve them.
• Demonstrated vehicle functionality and explained options after determining customers needs and wants.
• Created Specialized Sales Presentations Based Upon Individual Customers Needs and Desires.
• Anticipated customers needs through building solid rapport upon initial meeting.
• Recommended optimal products after assessing the customers needs.
• Skilled closing aptitude by anticipating customers needs proactively.
• Assist and develop customer rapport, leading customers through needs assessments, and pinpointing vehicles with exact specifications for customers needs.
• Accumulated appropriate knowledge and expertise through continuous learning and self-development, building the right solutions to ensure customers needs are met.
• Listen to and assess the customers needs and recommend a vehicle that fit the needs of that customer and their family.
• Identify customers needs, present vehicles, present numbers, get proper documentation for deals and deliver vehicle to customer.
• Do everything I can to meet a customers needs, sell people the right car for their budget and needs.
• Understand the customers needs to solve whatever issue they were facing with technology and help them choose a better solution.
• Home Theater sales consultant, provide a world class customer experience while finding the complete solutions to the customers needs.
• Help determine the customers needs and explain the features and benefits of various types of products and services we offered.
• Assisted All Customers Needs, Sales and Marketing for telecommunication services, Worked on retail team as well as marketing team
• Consulted with customers to recommend and sell a variety of telecommunications products and or services to meet customers needs.
• Responded to customer inquiry calls and quickly assessed customers needs resolving problems in order to deliver the ideal experience.

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• Performed technical support effectively to customers with questions regarding products, services, equipment usage, billing procedures and feature functionality.
• Provided consulting and technical support services to MidAtlantic Education District Sales Manager and staff, including hardware and software upgrades/installations.
• Provided assistance to customers with service related problems by utilizing troubleshooting techniques and by following established technical support protocol.
• Provided exceptional customer care and served as peripheral technical support for devices/equipment when call volume exceeded handling capacity.
• Provided technical support and created professional relationships with customers in order to provide an extraordinary customer experience.
• Provide technical support and consultation to the customers ensuring full satisfaction regarding equipment performance and service.
• Provide high level technical support for Sales VP including assisting with preparation for finalist meetings/capabilities presentations.
• Major responsibilities included e-mail and phone technical support, home stereo/home theater product recommendations and sales.
• Provide customer service by assisting customers with problem resolution, technical support and product education.
• Provide explanation and technical support to customers regarding the functionality of software programs being purchased.
• Maximize retention of new and existing customers by providing customer satisfaction and technical support.
• Provided technical support and troubleshooting to customers who had difficulty operating their devices.
• Delivered excellent customer service and technical support to customers on a daily basis.
• Provided customer services and limited technical support to new and existing customers.
• Provide technical support to customers during and after installation of equipment.
• Provided technical support and training to clientele creating greater customer satisfaction.
• Fielded technical support calls and provided telephone and in-person technical support.
• Provided post-sales technical support for Requirements Management and Change Management platforms.
• Provide technical support to customers; identifying and resolving customer challenges.
• Provided technical support and up-sales recommendations based on customer needs.

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• Presented sales presentations and proposals to prospects and acknowledged positive features and advantages of company products and services over competitive brands.
• Provide personalized assistance to customers with the goal of ensuring a positive shopping experience and establishing a foundation for repeat business.
• Maintained strong internal relations with a regional staff of over 200 with consistently positive feedback on workplace interactions and communications.
• Develop and execute marketing programs and general business solutions resulting in increased company exposure, customer traffic and sales.
• Determined customer wants and assisted by presenting possible solutions through product presentation, earning repeat customers and loyal business.
• Coordinated with internal support staff developing information and documentation needed to prepare timely, competitive, and professional proposals.
• Skilled at tailoring information and content to individual audiences as evidenced by achieving high levels of positive customer feedback.
• Associate development includes constructive criticism and developmental feedback, as well as positive recognition to empower team members.
• Confirmed an understanding of their business needs; issues faced and developed opportunities resulting in positive solutions.
• Established and maintained positive client relationships, providing custom lighting consultation for unique residential and commercial interiors.
• Possessed excellent customer service experience per company standards, increased sales, and safeguarded company assets.
• Followed up on all post-delivery items and other special requests ensuring customer expectations were exceeded.
• Possess sufficient knowledge regarding company policies to competently answer associate questions and customer telephone inquiries.
• Conduct post installation follow-ups and continuous customer contact efforts to help maintain long term customer retention
• Maintained positive relationships with current prospects and provided pertinent information related to home and community.
• Maintain accountability of large quantities of personal information for privacy and contact purposes.
• Provided post sale technical guidance which included activation, equipment features and customization.
• Prepared and negotiated proposals and contracts for product/service agreements per department budgets.
• Ensured excellent customer service possessing an exceptional ability to build productive relationships.
• Audit commercial facilities cleaning needs to adjust sales presentations for personalized proposals.

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• Leveraged organizational and communication skills to reach out to previous customers, increasing repeat sales and customer satisfaction substantially.
• Developed and isolated new business leads using industry knowledge, previous customers and cold calling company-provided lists.
• Make calls to previous customers about satisfaction and assistance with any service appointments needed
• Track current and previous customers using dealerships recommended tracking software.
• Create new customer relationships while maintaining relationships with previous customers.
• Modified previous customers Information, Cataloged and filed Records.
• Performed follow-ups with previous customers and requested referrals.
• Maintained positive relationships and correspondence with previous customers
• Maintain lasting relationships with previous customers.
• Prospect previous customers for repeat/referral business.
• Build and maintain rapport with current prospects and previous customers as well as respond to new leads and greet walk-in customers.
• Developed buyers by maintaining rapport with previous customers and -Variety of marketing and buyer suggested trades from customers during the process.
• Develop buyers by maintaining rapport with previous customers; suggesting trade-ins; responding to inquiries; recommending sales campaigns and promotions.
• Develop buyers by maintaining rapport with previous customers; suggesting trade- ins; responding to inquiries on a timely basis.
• Generated sales through internet leads, walk-ups, as well as built and maintained relationships with current and previous customers.
• Develop buyers by maintaining rapport with previous customers, meeting prospects at community activities and recommending sales campaign and promotions.
• Performed follow-up calls and made sure communications are open with current and previous customers for possible sales and referrals.
• Build lead base through reaching out to previous customers for referrals and contacting old leads via telephone or email.
• Work with contact management system to continue communication with previous customers, as well as create new leads.
• Develop buyers by keeping good rapport with current and previous customers; suggesting trade-ins; respond to inquiries.

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• Focused on providing world-class experience by resolving customer complaints or escalating customers to the supervisor or proper department for resolution.
• Delivered sales results that decreased customer complaints and improved customer satisfaction by researching technical issues and providing long-term resolutions.
• Learned about inventory management, cash register application and management, customer complaints, while managing and prioritizing duties.
• Participated in conflict resolution, providing advice and guidance on policy interpretation, contract disputes and customer complaints.
• Resolved customer complaints by developing solutions; preparing reports; making recommendations to management.
• Resolve customer complaints and troubleshoot technical problems while upholding company standards and policies.
• Manage customer relationships, handle and resolve customer complaints providing excellent customer experience.
• Provided superior customer service, answered customer questions, and resolved customer complaints.
• Meet with factory representatives to resolve customer complaints and control warranty expenses.
• Offered and explained new products, resolved customer complaints with positive professionalism.
• Address customer complaints quickly and advise management promptly of any escalated situations.
• Resolve customer complaints Maintain professional and technological knowledge of cutting edge technology.
• Facilitated any delivery problems as they occurred, and customer complaints.
• Addressed customer requests and resolved customer complaints utilizing intermediate product knowledge.
• Provide technical direction for customers and maintain professionalism throughout.-Diffuse customer complaints.
• Generated new business through outside sales* Maintained customer relationships* Handled Customer Complaints
• Administer all customer complaints and ensure timely resolution within required guidelines.
• Replied to customer complaints immediately to avoid escalation or customer dissatisfaction.
• Answered customer calls including handling customer complaints and answering questions.
• Resolved customer complaints and issues regarding product malfunctions and performance.

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• Work with business owners to help increase profitability, maximize employee productivity, reduce employment related liability and lower labor costs.
• Consulted business owners on order history and inventory to create brand-specific profit calculations with monthly and annual profit projections.
• Obtain and complete energy assessments with small business owners, present designs and savings potential to encourage program participation
• Consulted with business owners on process improvements, managing expectations for all assigned accounts and customers.
• Worked directly with business owners and department managers to provide customized solutions for their specific needs.
• Conducted presentations for business owners in order to determine their requirements and produce tailored solutions.
• Conduct presentations on financial services to business owners and Human Resources Personnel as recruitment effort.
• Worked closely with business owners to develop viable promotional offers/incentives to grow brand awareness.
• Compiled databases then targeted qualified potential customers for small to medium business owners.
• Increased profitability and efficiency by streamlining sales processes with business owners and management.
• Developed meaningful relationships and communication lines with business owners and managers.
• Worked with primary business owners to minimize communication service costs.
• Prospect and present wireless solutions to business owners and individuals.
• Maintain excellent relationships with business owners or authorized order placers.
• Created and presented proposals to business owners and decision-makers.
• Marketed enhanced credit card processing services to business owners.
• Specialized in working with self-employed professionals and business owners.
• Prepared sales presentation to business owners or management.
• Delivered sales presentation to business owners and leaders.
• Present payment processing products and services to business owners

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• Designed, implemented and documented Current Sales Growth database and corresponding reports.
• Defined and initiated mailing/cold contact system and systematized current sales tracking.
• Contacted company prospects by phone inform about upcoming and current sales/promotions.
• Maintain knowledge of current sales and promotions, policies regarding current promotions and incentives with mobility as well as home solutions.
• Conduct meetings with management such as DM, SM, and ASM's on current sales, lead strategies and events.
• Provide data entry and administrative support/keep record of current sales ads, monthly or weekly discounts and assist with budget keeping.
• Computed sales transactions on an average of $400 daily and maintained knowledge of current sales and promotions.
• Developed & used a comprehensive forecasting method to track current sales trends & anticipated personal monthly sales.
• Self-motivated with current sales market strategies for the automotive industry with a proven record for retention.
• Negotiated final sales price, maintained current sales records and sent daily/weekly reports to management.
• Maintained knowledge of current sales and promotions, policies regarding payments and interest rates.
• Informed customers about current sales, promotions, and policies about payments and exchanges.
• Solicit and maintain new accounts that the current sales team was unable to secure.
• Provide customers with current sales and promotions in a friendly and engaging manner.
• Generate new and maintain current sales levels by creating a loyal customer base.
• Maintained knowledge of current sales and promotions; maintains pricing and visual standards.
• Maintain current sales tags on furniture and accessories, marketing and customer service.
• Promote current sales and incentives in order to maximize volume and revenue.
• Maintain knowledge of current sales and promotions to best benefit the customers.
• Maintain knowledge of current sales and promotions Maintain records related to sales.

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• Lead Prospecting Building Rapport Investigative Questioning Product Demonstration Overcoming Objections Sales Negotiation Paperwork Prep and Credit Check Detailed Delivery and Customer Follow-up
• Developed life-long customers by building rapport through consultative sales methods, identifying motivating factors, and delivering superior client service.
• Match requirements and interest to the customer satisfaction by comparing competitive models and building rapport.
• Establish effective relationships with accounts, building rapport, listening/assessing needs and maintaining consistent communication.
• Established a strong closing ability through consultative sales presentation and building rapport.
• Recommended services that fit customer lifestyles after building rapport.
• Identified customer expectations and requirements by building rapport.
• Handled confidential information while building rapport with customers throughout the Southeast, West, & Southwest Region of the United States.
• Build in-store relationships with customers by building rapport to ensure outstanding quality is being served and their needs/wants are being met.
• Qualify buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport.
• Exceed customer service while building rapport by assisting and assessing the needs of the customer in a retail driven environment.
• Developed relationship with buyers by building rapport, responding to inquiries and addressing the needs of the customer and dealership.
• Develop training for doctors and staff members including building rapport, focusing on patient's motivations and desired outcome.
• Spend time with customers, building rapport, helping to determine their needs, and discussing vehicle options.
• Suggest specific products based of building rapport with customers based off the customers' specific needs.
• Investigated the needs of customers while building rapport to close sales with excellent customer reviews.
• Engage customers by providing a detailed description of vehicles and present promotions while building rapport.
• Contacted prospective and current customers providing product knowledge while building rapport and a referral network.
• Established and maintained relationships with new and existing customers by building rapport and trust.
• Show mastery in building rapport, handling objections, and professionalism in fast-paced environment.

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• Developed sales strategies and worked exclusively with existing clients negotiating high volume business contracts stemming from client needs analysis.
• Developed customer base by delivering superior customer service, resulting in high volume sales and substantial referrals.
• Managed high volume contracts for a federally regulated foreign exchange currency company.
• Provided excellent customer service during a high volume traffic environment.
• Initiated high volume of face-to-face interaction daily to perspective customers.
• Preformed in a high volume retail environment with minimal supervision.
• Consulted with clients on improvements to accounts and hardware systems and conducted presentations, successfully closing a high volume of sales.
• Take a high volume of inbound calls in a supportive call center environment for current customers needing scheduling and account management.
• Direct high volume of sales calls, Book Fair events and consult clients on products, merchandising and revenue driving programs.
• Maintained Sales pipeline and consistently closed high volume of loans, ranked in top 20% in volume and revenue.
• Handled high volumes of customer calls, providing concise and detailed explanations of services, products, and bill charges.
• Worked with key high volume surgeon to an advocacy agreement and center of excellence location in Northern New Jersey.
• Answered high volume of calls when needed and used proper call flow and sales techniques to achieve sales quota.
• Manage daily operations of a high volume plastic surgery practice while performing multifaceted duties in a fast paced environment.
• Manage high volume of phone calls and provide response to all maintaining high quality of services and performance standards.
• Represent this high volume retail operation in the marketing of consumer electronics, mattresses, and major home appliances.
• Handled an average of 55 calls per day in a high volume call center while providing superb customer service.
• Conducted high volume sales of rental equipment for large scale corporate functions and private events ranging from 50-1500 people.
• Manage a high volume of prospects sourced from internet, phone and showroom inquiries; both inbound and outbound.
• Produced high volume sales, consistently winning Sales Person of the Week and Top Producer of the Month.

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• Increased sales volume by adding 600 accounts in the Dealership Completed daily outbound calls, up to 10 hours per day.
• Answered inbound calls in support of customer needs; Conducted outbound calls consulting small businesses and personal on credit reporting knowledge.
• Fielded inbound calls and made outbound calls to prospects that responded to our clients marketing inquiring about our products and services.
• Generated new business by consistently making 50 outbound calls and 100 e-mails to bring former customers back and generate new customers.
• Provide excellent customer service, build rapport with customers, make outbound calls, take inbound calls and build leads.
• Created sales pipeline by sales floor opportunities, follow-up with customer leads from inbound, outbound calls, and internet.
• Averaged 50+ outbound calls a day along with 20+ cold calls and exceeded 4 hours of talk time per day.
• Make follow-up outbound calls to travel agents to provide additional information, overcome objections and finalize booking for a reservation.
• Placed outbound calls to clients that displayed interest in creating home-based online businesses and present a personal mentor opportunity.
• Negotiate contracts with existing law firms as well as build new customer base through outbound calls to potential customers.
• Provided consistent follow-up with outbound calls to ensure that customers understand DISH products, promotions, policies and procedures.
• Processed new orders, and received inbound and outbound calls from customers who was interested in getting the service.
• Completed daily outbound calls, and brought six out of ten customers in store and hit sales per day.
• Conducted outbound calls to help customers who may have had questions or concerns about their recently purchased computers.
• Provide customers with information regarding health insurance Customer Service issues Problem Solving Answering inbound calls, making outbound calls
• Job Description: Outbound calls to new business owners with information on setting up a merchant account.
• Answered inbound/outbound calls, placed orders both in English and Spanish, met daily stats/sales as mandated.
• Performed 22 to 40 inbound calls, and 10 to 20 outbound calls on a daily basis.
• Communicate with customers telephonic; answer in-bound calls, place outbound calls, and use of e-mail.
• Led all sales consultants in ticket sales revenue by performing a daily average of 100 outbound calls.

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• Mentored and trained other sales personnel and assisted management with inventory control and furniture arrangement, staging and presentation.
• Monitored/maintained inventory control on specialized material to prevent store losses using awareness, attention to detail and integrity.
• Conducted regular inventory control for store and provided customer support addressing all customer questions/concerns in relation to products
• Administered inventory control, monitored merchandise, provided feedback to management regarding trends and need for reorders.
• Established and developed customer relationships Built individual sales volume and established new accounts Inventory control and merchandising
• Streamlined and implemented new office procedures to improve accuracy of inventory control and billing procedures.
• Maintained inventory control, calculated growth and anticipated demand based on consumer buying trends.
• Assisted in managing inventory control and maximizing salon profit potential through planned marketing promotions.
• Assisted with effective execution of inventory control and merchandising tasks.
• Processed purchase orders maintained inventory control of Mary Kay products.
• Maintained inventory control, server programming and activation systems.
• Organized and coordinated annual inventory and maintained inventory control.
• Maintain inventory control using purchase orders and merchandise receivables.
• Handled and maintained inventory control and business accounting.
• Inventory control, price integrity and general housekeeping.
• Maintained inventory control while providing excellent customer service.
• Performed product stocking, organizing and inventory control.
• Assisted in daily inventory control and product presentations.
• Receive customer service and inventory control training.
• Follow loss prevention and inventory control procedures.

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• Managed customer accounts, new business development and customer service for the Irvine based provider of media related technology solutions.
• Followed and managed the customer accounts to ensure consistency, reliability, and consistent performance based customer service.
• Managed numerous customer accounts, ensuring quality service, building healthy customer relations and maintaining profitability.
• Managed multiple customer accounts in a fast paced environment and increased store profitability through customer relations.
• Utilized consultative selling approach while maintaining approximately 50 customer accounts to retain and increase revenue.
• Act as a liaison between management and customers regarding important information on customer accounts.
• Recognized for customer relationship management and negotiation and closing of complex customer accounts.
• Generated new customer accounts utilizing inside/outside sales and successful cold calling techniques.
• Apply consultative sales techniques to identify opportunities to upgrade existing customer accounts.
• Generated new customer accounts across education and corporate markets to develop pipeline.
• Maintained appropriate records, preparing required reports and updating customer accounts.
• Communicated assessment length and utilized company database to manage customer accounts.
• Created new customer accounts and maintained and retained existing customer accounts.
• Executed daily operations and management of customer accounts and equipment.
• Activated and programmed new/upgraded customer accounts and managed cash transactions.
• Reconciled daily receipts & ensured accuracy of customer accounts.
• Run in-Store credit authorizations and establish new customer accounts.
• Activated new customer accounts and upgrading existing customer accounts.
• Review and investigate customer accounts and follow-up regarding findings.
• Developed and maintained existing customer accounts and services.

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• Ensured accurate entry of product information including, pricing and special requirements as determined by the revenue recognition guidelines.
• Provided inbound and outbound customer service including answering customer inquiries, providing product information and resolving customer issues.
• Ensured that customers understand product information and was able to provide additional information to customers as needed.
• Maintain an awareness of all product information, intranet communications, and current advertising and marketing initiatives.
• Provided customers with product information, conducted on-site measurement and product design using computer design software.
• Provided customer with comprehensive product information, negotiated sales and maintained reliable service and quality relations.
• Maintained knowledge of all product information, internet communications, and current advertising and marketing initiatives.
• Communicated with customers, coworkers and other individuals to answer questions and explain product information.
• Respond to customer inquiries for product information, pricing, specifications, and equipment compatibility.
• Maintained departmental quality by acting as peer resource for customer complaint resolution and product information.
• Provide customers with product information and excellent customer service to ensure a positive buying experience.
• Provided product information for clients interested in networking referral plans and facilitated contract authorization.
• Obtain product information of technical configurations from manufacturers and distributors to meet customer expectations.
• Assist physicians during and after seminar with product information for potential sale opportunity.
• Offered exemplary customer service through greeting, engagement, and accurate product information.
• Support customers in maintaining a healthy lifestyle by providing nutritional and product information.
• Assisted co-workers with product information, company policy and system information issues.
• Facilitated requests regarding product information, installation methods and product upgrade options.
• Sustained regular correspondence with clients regarding requested product information and upcoming events.
• Researched and learned up-to-date product information to assist customers in making purchases.

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• Developed positive relationships with clients to ensure customer loyalty and retention while ensuring the highest levels of customer service and satisfaction.
• Build strong client relations through effective communications throughout all phases of transaction, strengthening customer loyalty and generating additional business.
• Provided quality customer service by greeting customers and thoroughly answering questions and garment concerns, establishing customer loyalty.
• Provided quality follow-up customer service and maintenance to all accounts, effectively facilitating consistent sales and customer loyalty.
• Conducted Business-to-Business direct marketing, to generate professional leads as well as developing customer loyalty programs.
• Maintained a high level of customer loyalty in a commission-based environment while maintaining merchandise and inventory
• Implemented customer retention and appreciation incentives to ensure customer loyalty and an ongoing referral source.
• Provide exceptional customer service certifying proper information is available, therefore ensuring customer loyalty.
• Initiate customer loyalty program participation as means of collecting customer data and product preferences.
• Demonstrated skill in building relationships and customer loyalty in a highly competitive market.
• Build professional relationships with a diversity of clients while maintaining maximum customer loyalty.
• Utilized award-winning customer service skills to develop customer loyalty and promote future business.
• Deliver an outstanding experience that improves customer loyalty and strengthen relationship between Univ.
• Strengthened client retention by formulating customer loyalty programs and charitable involvement plans.
• Create an exceptional vehicle-buying experience to build customer loyalty to AutoNation/ Ford.
• Increased customer loyalty by supplying expert digital imagining solutions and product knowledge.
• Identified opportunities to increase customer loyalty through introduction to products and services.
• Develop and maintained customer loyalty and relationships to ensure maximum sales opportunities.
• Developed strong communication skills to simultaneously increase sales and gain customer loyalty.
• Cultivated customer loyalty by providing superior customer service and retail assistance.

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• Gathered customer information in order to create insurance quotes Updated customer information within State Farm database Responsible for applying customer payments
• Communicated effectively with customers daily * Organized customer information for easy access and use * Designed and sold room layouts
• Maintain customer information, place orders for products and receive payment transactions; distributed items purchased and managed inventory.
• Input customer data into computer applications, protects critical customer information and ensures complete and accurate data entry.
• Prospected new clients through a variety of marketing methods Responsible for entering customer information into computer database
• Performed data entry to insert customer information into service provider's database to complete wireless contracts.
• Processed leads and customer information through internet CRM databases to determine vehicle needs and available inventory.
• Exceeded sales and quality goals while following policies and procedures established to protect customer information.
• Performed customer information data entry activities such as documenting sales and updating customer profiles.
• Managed and filed all processed paperwork, which included sensitive and private customer information.
• Managed customer information and follow up with them regularly to ensure their complete satisfaction.
• Maintained inventory control, inputting customer information and purchase information into the computer system.
• Gathered and verified all required customer information for tracking and account security purposes.
• Obtained customer information, submitted credit application and presented financing offers to customers.
• Evaluated customer information to qualify and counsel them on vehicle and financing options
• Seek to capture customer information and record into customer relationship management system.
• Entered customer information into computer system called Reynolds and Reynolds Contact Management.
• Input customer information into organizations contact management system when making a sale.
• Prepared contracts and verified customer information before submitting orders for processing.
• Maintained customer records and confidentiality of vital and sensitive customer information.

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• Ensured overall profitable book of business, marketed company products and responded to agents requests supporting achievement of premium growth objectives.
• Achieve personal compensation goals by seeking new business via utilizing effective calling techniques and leveraging Company products and services.
• Promoted company products with strong focus on co-travels, seminars with manufacture representatives on a bi-weekly basis.
• Presented company products and services, persuasively outlining features and benefits targeted to customer needs and interests.
• Established and sustained customer relationships; promoted company products and services within a call center environment.
• Acquired knowledge of current company products, sales/promotions and corporate policies through continuous training seminars.
• Promote company products and services by regularly soliciting current customers for additional products and referrals.
• Coordinated planning sessions between local businesses and customers interested in Sears Holding Corp company products.
• Demonstrate company products to future customers at in home appointments with established sales presentation.
• Communicated extensively with potential and existing customers, representing all company products and services.
• Assisted customers by providing excellent customer service, demonstrating company products and services.
• Conduct surveys to determine interest and personal satisfaction with company products and services.
• Assisted customers in providing general and technical information on company products and services.
• Participate in trade shows, promoted the company products allowing increased marketability.
• Negotiated and developed sales contracts for nationwide telecommunications company products and services.
• Advised and assisted individuals with information regarding company products and related services.
• Perform professional presentations and demonstrations of company products and services while on-site.
• Assisted customers the maintenance and functionality of company products.
• Perform professional presentations or demonstrations of company products.
• Assisted general manager with ordering company products.

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• Insured customer satisfaction by answering and directing calls and fulfilling special orders.
• Communicate with customers regarding back order availability and special orders.
• Interfaced with vendors concerning pricing, availability, damaged product, buy-backs, and special orders Data entry and scheduling appointments.
• Explained uses of a variety of floor adhesives, and variety of carpeting including in stock and special orders to clients.
• Work in an environment that supports special orders and ensures that the product is delivered to the client as requested.
• Stocked shelves, placed orders for products to ensure availability for sales, to include special orders from multiple vendors.
• Placed special orders and communicated frequently with the client to ensure their order arrived in the time frame promised.
• Processed retail special orders (in house, phone and web) including accurate sales information to customer.
• Placed special orders for customers along with making follow up calls to ensure that customer satisfaction was met.
• Assisted and advised customers with their furniture purchases including custom design, special orders and data entry.
• Created special orders and whole room designs based of room sketches, colors, and styles.
• Placed special orders, computed sales prices, received and processed cash or credit payments.
• Design specialist, Credit specialist, Special orders, Customer service, Computer skills, -1-
• Assisted customers in choosing and purchasing furniture, doing special orders, and obtaining financing.
• Place special orders or call other Best Buy locations to find desired items for customers.
• Serviced customers with mattress purchase, special orders, and explanation of full line inventory.
• Assisted in special orders, customer's floor plan arrangement, and design concepts.
• Calculate company cost on special orders needing to be shipped from manufacturer's warehouse.
• Generated leads and took special orders from customers and assisted them in their purchase.
• Assist customers with online orders, special orders, custom orders and custom designs.

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• Developed beneficial relationships with lenders to expedite the credit approval process resulting in increased CSI scores.
• Developed customer relationship system to insure perfect CSI.
• Developed and Sustained Client Base through Diligent Follow-Up, Exceeding CSI Standards, and Attending to Service Needs after the Sale.
• Lead sales team in Customer Satisfaction Index (CSI) with trust development, objective resolution, and professional delivery.
• Maintained high CSI scores and developed a marketing plan to penetrate the market to increase sales and market awareness.
• Help build and establish relationships between customers and Nissan to enhance Customer Satisfaction Index (CSI) survey scores.
• Maintained an overall high CSI rating and made salesman of the month several times as well as many bonuses.
• Earned top rankings in the high 90s as measured by the dealership's customer satisfaction index (CSI).
• Result - Increased repeat and referral business resulting in more revenue for the department and a higher CSI rating.
• Operate office equipment such as personal computers, photocopiers, facsimile, calculators, printers, scanners etc.
• Top Performer in dealership on manufacturer's CSI service ratings with an overall score of 100%.
• Provided exceptional service to customers to earn high marks on the Customer Satisfaction Inquiry (CSI).
• Work on CSI to get better results after sales and generate additional sales through parts and service.
• Secured new business accounts for sales of copier, printer, facsimile, and mailing systems.
• Maintained a deep following of repeat/referral business and high CSI by always going the extra mile.
• Ranked top salesperson with top producing sales and CSI scores for seven months in a row.
• Top sales leader in CSI and total sales in top 10 of all Oldsmobile Sales Consultants nationwide
• Constructed dealer trades by way of DCS system to expand inventory and maintain a high CSI.
• Rated in 95th percentile for Customer Satisfaction Index (CSI) rating for the Western Region.
• Maintained high CSI with the dealership obtaining number 1 in the nation for Subaru in 2015

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• Delegated responsibility to 16 movers to ensure that customer contracts were completed as ordered.
• Produced detailed project cost estimates, and prepared customer contracts and presentations.
• Provided personalized service while completing customer contracts and transactions.
• Retained and transitioned all 45 customer contracts over from Bull HN Information Systems to new company owner InLine Bridges for Learning.
• Handled all aspects of sake including: customer contracts and warranties, customer payments, cash and credit card/ check transactions.
• Handle administrative aspects of sales such as completing customer contracts and warranties, accepting customer payments and filing completed orders.
• Managed daily all aspects of the sale including customer contracts, warranties, and inventory while completing the sales process.
• Prepared and tracked customer contracts to ensure information was accurate and personal information is kept under lock and key.
• Handle all administrative aspects of sale including customer contracts, retrieving product from inventory, and customer payments.
• File customer contracts and warranties, replenishing products from the inventory, accepting payments and filing orders.
• Handle all administrative aspects of the sale including: service-oriented completing customer contracts and warranties, pulling.
• Handle administrative aspects of sales including: account management, finalizing, and filing customer contracts.
• Handle customer contracts with multiple carriers, post and prepaid, insurance, and cash transactions.
• Handled all administrative tasks such as: completing customer contracts, service agreements and warranty information.
• Completed customer contracts and warranties, pulled products from inventory, and accepted customer payments.
• Handle all aspects of sale including completing customer contracts, warranties and receiving customer payments.
• Handle all aspects of sale like customer contracts and warranties, payments, and transactions.
• Verified up to 150 customer contracts each month, for accuracy and correct billing information.
• Executed customer contracts for purchases or lease agreements, performed credit checks, and financing.
• Complete customer contracts and warranties, accepting customer payments and filing the completed orders.

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• Assessed customers' needs and financial disposition in order to find the right vehicle that best fits their lifestyle and desires.
• Assessed the wants and needs of customers in order to show them the right vehicle for those particular wants and needs.
• Make sure the customer is comfortable with you and also select the right vehicle that suits the customers needs and wants.
• Interacted with customers discerning their needs to find them the right vehicle and completed the proper paperwork to make the sale.
• Help customers find the right vehicle for them, perform test drives, maintain appearance of lot, obtain commitment from customer
• Assist clients in the right vehicle based on their wants and needs, delivering in a prompt, and professional manner.
• Focus on the customer's transportation needs, finding the right vehicle to meet those needs and overcoming their objections.
• Assisted the customer in a consultative sales approach in choosing the right vehicle and showing the product and benefits.
• Meet and greet customers on a daily basis and helped assisted in searching for the right vehicle for him/her.
• Recommended the right vehicle based on customer s needs and preferences and built value in the company and product.
• Qualified buyers for Automobile purchases; build rapport with customers to assure their interest in purchasing the right vehicle.
• Meet and greet customers coming to the dealership, qualified, and assist them to find the right vehicle.
• Listened to customers needs and after qualifying them based on their budget, offered the right vehicles in stock.
• Build a relationship, learn their needs and budget in order to help land them on the right vehicle.
• Build rapport to establish connection with customers, and find their needs to fit them in the right vehicle.
• Assisted customers in finding the right vehicle, negotiated the price, delivered and followed-up after the sale.
• Listen and use complex problem solving skills to select the right vehicle as well as the right equipment.
• Assist customers in selecting the right vehicle for them by interviewing them to discover their wants and needs.
• Assist customers in finding the right vehicle and handling all paperwork to submit to finance providing excellent customer service
• Assisted customers in choosing the right vehicle for them based on analysis of their needs and wants.

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• Handled any and all cash and credit card transactions while keeping the register at an accurate and precise quantity.
• Processed cash and credit card transactions while receiving customers' email and phone information for company distribution list.
• Speak to potential clients and try to save them money on fees incurred through credit card transactions
• Operated a cash register for cash, and credit card transactions with 100% accuracy.
• Gather, organize, and print travel documents, and execute credit card transactions.
• Operated a cash register for cash, check, and credit card transactions.
• Handled escalations, processing credit card transactions, processing payments and documenting accounts.
• Carried out cashier duties by processing cash, check and credit card transactions.
• Processed cash and credit card transactions for high-end consumer merchandise purchases and returns.
• Trained clients on effective methods for accepting credit card transactions from customers.
• Conducted cash, check and credit card transactions and transported bank deposits.
• Handled all cash and credit card transactions with precision and accuracy.
• Handled cash and credit card transactions averaging $6000 daily transactions.
• Prepared daily and monthly reports with cash and credit card transactions.
• Trusted with daily receipts, including cash and credit card transactions.
• Used computer programs to process orders and credit card transactions.
• Stock inventory, cash handling, and credit card transactions.
• Processed and balanced cash and credit card transactions.
• Handled payments of cash and credit card transactions.
• Controlled all cash and credit card transactions.

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