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Sales development representative skills for your resume and career

Updated January 8, 2025
5 min read
Quoted experts
Jonathan Byers,
Kaustav Misra Ph.D.
Sales development representative example skills
Below we've compiled a list of the most critical sales development representative skills. We ranked the top skills for sales development representatives based on the percentage of resumes they appeared on. For example, 11.1% of sales development representative resumes contained sdr as a skill. Continue reading to find out what skills a sales development representative needs to be successful in the workplace.

15 sales development representative skills for your resume and career

1. SDR

SDR is a currency instrument used for internal accounting operations by the IMF. They are exchange assets, most associated with the foreign space, and are used as a form of exchange.

Here's how sales development representatives use sdr:
  • Developed an understanding of the responsibilities and expectations associated with being a successful SDR.
  • Participated in interviewing and hiring SDR candidates.

2. Lead Generation

Here's how sales development representatives use lead generation:
  • Supported development of process improvement initiatives to boost effectiveness of sales and lead generation and represented company at trade shows.
  • Participated in lead generation projects with Marketing and Sales producing qualified leads.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how sales development representatives use customer service:
  • Solved customer service issues by using advanced listening and communication skills achieving outcomes beneficial to both parties.
  • Provide professional customer service and representation of Blue Max and affiliated vendors.

4. Account Executives

Account executives help build good relationships with new and existing clients. They interact with brand teams and clients, making them the point of contact. A sales development representative responsibilities entail facilitating sales, generating potential leads, and referring customers to the best salesperson. To succeed in this job post, you need to have the best customer service, math, analytical, interpersonal, and communication skills. A bachelor's degree in business marketing, sales, or a similar field fits this role.

Here's how sales development representatives use account executives:
  • Scheduled online product demonstrations for Account Executives by qualifying outbound opportunities and developing a strong pipeline via phone/email communications.
  • Generated and coordinated introductory meetings with Account Executives and C-Level professionals for North America SMB territory.

5. Linkedin

Here's how sales development representatives use linkedin:
  • Identified Key Decision makers through LinkedIn Sales Navigator key word searches, Boolean, CRM data, and account mapping.
  • Hunted for new leads using LinkedIn Recruiter and Salesforce.com

6. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how sales development representatives use outbound calls:
  • Generated new business opportunities by sending email communications and making outbound calls to qualified prospects.
  • Initiated outbound calls to current and inactive customers seeking information on any plastics requirements.

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7. Saas

Here's how sales development representatives use saas:
  • Educate prospects on the benefits of a SaaS solution & the broad functionality and flexibility of our platform.
  • Developed a strong knowledge of SaaS sales techniques and lead management/generation.

8. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how sales development representatives use business development:
  • Collaborate with sales management and utilize market intelligence to establish strategic business development plans that incorporate milestones for sales and revenue.
  • Managed daily sales and business development processes of end-to-end workforce management system to medium-sized-to-Fortune 500 companies.

9. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how sales development representatives use phone calls:
  • Emailed and made up to 200 phone calls a day to maintain contact with business owners and managers.
  • Conducted business to business phone calls to drive new revenue for the company.

10. Cloud

Cloud is a server that is accessed over the internet. There are different programs and software that also run on these servers. These clouds can be accessed from anywhere in the world as they are not present in your computer storage, but have their online servers. Cloud consists of data centers all across the world.

Here's how sales development representatives use cloud:
  • Developed strategies for go-to-market cloud companies in billing, invoicing, quoting, and pricing for subscription and recurring revenue businesses.
  • Interacted with C-Level executives (CIO, CTO, IT Directors), to evaluate current cloud needs.

11. Sales Process

Here's how sales development representatives use sales process:
  • Performed telemarketing before accepting promotion to sales development function in a three-tiered sales process.
  • Initiate sales process with potential clients with refined communication skills via phone and email for leading hiring software provider.

12. Cold Calls

Cold calling is a kind of business solicitation from customers who didn't express interest in their product and services before. In this technique, a salesman conducts a call with potential customers with whom they haven't had a prior interaction. Cold calling can include phone calls or telemarketing. However, in-person visits like door-to-door marketing are also a type of cold calling

Here's how sales development representatives use cold calls:
  • Generated leads by cold calling and sending email and hard-copy information to VP-level marketing and procurement/strategic sourcing executives.
  • Raised brand awareness by establishing new accounts through energetic cold calling and tenacious prospecting research.

13. Excellent Time Management

Here's how sales development representatives use excellent time management:
  • Recognized for excellent time management, exceeding expectations relating to number of dials and efficiency of talk time.

14. Marketing Campaigns

Here's how sales development representatives use marketing campaigns:
  • Communicated findings to clients and assisted with developing marketing campaigns to capture potential users.
  • Produced effective marketing campaigns to engage prospects and turn qualified leads into pipeline opportunities.

15. Target Accounts

Here's how sales development representatives use target accounts:
  • Landed appointments with multiple top-target accounts within territory.
  • Managed Eastern half of the United States building and maintaining relationships with over 15 Target Accounts.
top-skills

What skills help Sales Development Representatives find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on sales development representative resumes?

Jonathan ByersJonathan Byers LinkedIn profile

Assistant Director, Virginia Polytechnic Institute and State University


- Professional skills related to career development competencies such as strong oral & written communication, teamwork & collaboration, leadership, problem-solving ability & creativity, and professional integrity, but we recommend that applicants do not just list these skills. They should provide evidence of how they have used them in their work experience, volunteer experience, academic experience, etc.
-The ability to use technology effectively to solve problems or improve collaboration; this could relate to social media management, computer hardware or software skills, proficiency with general programs like Microsoft Office Suite (also being able to demonstrate the use of these skills in various experiences).
-With diversity, equity, and inclusion becoming more important in 2020, the ability to appreciate different points of view, accept and appreciate different cultural backgrounds & types of identities, and increased awareness of one's own cultural biases and assumptions can also be important to market on a resume.

What sales development representative skills would you recommend for someone trying to advance their career?

Kaustav Misra Ph.D.Kaustav Misra Ph.D. LinkedIn profile

Associate Dean, Central Connecticut State University

This pandemic taught us many things and one important thing that we have an efficiency gap.

The way of doing business will be much more technology orientated. Hence graduates should be ready to unskill and upskill their credentials. This time it is necessary to forget the old way of doing business and learn new skills to get a job or stay in a current job. Soft skills have become much more important than before, but a different soft skill set would be essential to interact with future market participants. Thus, a gap year should be utilized to unskill-upskill and enhance relevant credentials by getting into short-long term programs, training, and workshops would be highly recommended.

What type of skills will young sales development representatives need?

Dr. Vallari ChandnaDr. Vallari Chandna LinkedIn profile

Chair and Associate Professor, University of Wisconsin - Green Bay

Critically, for all graduates, expertise or interests, in sustainability will be important. The reason behind this is the shift in looking at sustainability holistically and not just as something one-person does. This would also give an edge to those with degrees, specifically in sustainability. Graduates with degrees related to sustainability will often be asked to oversee or manage these across-the-board sustainability endeavors. Also, soft skills are highly desired. The ability to be better at time management, work in teams, and have a strong work ethic, will be more desirable. These are all interconnected with remote work as well. Employees who "thrived" in the pandemic were those able to manage their work-life balance, work remotely in teams, all the while performing well. The skills are thus "transferable" to both modalities of work in this way.

What technical skills for a sales development representative stand out to employers?

Dr. Matteo Cantarello Ph.D.

Visiting Assistant Professor of Hispanic Studies, William & Mary

Programming has become an asset within the humanities, too. Even though hires of digital humanists are still limited in number (at least within my discipline), they are probably destined to increase in the near future. Also, flexibility and versatility with respect to teaching are also highly marketable. Any candidate who has experience with in-person, hybrid, and online courses and who has degrees, titles, and certificates that demonstrate that is extremely appreciated on the academic job market.

What soft skills should all sales development representatives possess?

John Cicala Ph.D.John Cicala Ph.D. LinkedIn profile

Associate Professor of Digital Marketing, University of North Alabama

The ability to write for reading and not to write as if they are simply transcribing an internal conversation with the paper or whatever media is being used to communicate. They should also possess the ability to interact and to converse with others in person and to actively listen.

List of sales development representative skills to add to your resume

Sales development representative skills

The most important skills for a sales development representative resume and required skills for a sales development representative to have include:

  • SDR
  • Lead Generation
  • Customer Service
  • Account Executives
  • Linkedin
  • Outbound Calls
  • Saas
  • Business Development
  • Phone Calls
  • Cloud
  • Sales Process
  • Cold Calls
  • Excellent Time Management
  • Marketing Campaigns
  • Target Accounts
  • Sales Pipeline
  • Value Proposition
  • Digital Marketing
  • Lead Management
  • Enterprise Sales
  • Outbound Sales
  • Sales Training
  • Develop Leads
  • Sales Cycle
  • Salesforce CRM
  • Email Campaigns
  • Product Knowledge
  • Zoom
  • Email Marketing
  • Excellent Interpersonal
  • HR
  • Trade Shows
  • Persistence
  • Sales Reps
  • Lead Qualification
  • Customer Satisfaction
  • Sales Strategies
  • SFDC
  • Generate Interest
  • Call Planning
  • Wine
  • Webinar
  • C-Level
  • Telemarketing
  • Booking
  • Pardot
  • Develop Opportunities
  • SMB

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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