Sales engineer, account manager job description

Since 1992, Ciena has been driven by a relentless pursuit of network innovation. We believe in a network that grows smarter, more agile, and more responsive every day. This means that when you digitally interact in your world - picking up the phone, streaming video, texting a friend or loved one - your interactions are being enabled by Ciena technologies. Ciena makes your social / entertainment / business existence REAL.

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified below and you think you can bring value to the role, we'd love to learn more about you!
Do you know Ciena?

Ciena was founded in 1994 by Georgia Tech grads to seek the problem of growing network capacity affordably. Today, Ciena is a $3B juggernaut employing 5,700+ rock stars world-wide. Ciena is ranked #1 in North American Data Center Interconnect, Metro Optical Networking, Carrier Ethernet and Submarine Ultra Long Haul sales! Another differentiating area for Ciena is network automation. We have delivered some of the very first Software Defined Networking (SDN) and Network Function Virtualization (NFV) solutions. We run networks for some of the world's largest companies - Google, Facebook, Microsoft, Amazon, ATT, Verizon, Comcast, JPMC, Goldman Sachs and the NYSE to name a few.

What will you do at Ciena?

Commencing August 2023 we are opening our doors to an outstanding group of high potential, new graduate future sales stars for Full Time, permanent opportunities. If applying your Engineering Degree and Technical capabilities while developing and encouraging meaningful relationships, driving business resulting in big dollar commissions are your passion, we want you on board!

The Sales Engineer (SE) is a key component to Ciena's success and is the technical bridge between our Ciena and our current and future Customers. The Sales Engineer utilizes their technical aptitude to improve sales and profitability at current accounts and develops business opportunities with new clients by taking ownership of the prime technical relationship with our customers and prospects.

Responsibilities

You'll kick off your exciting Ciena journey in Atlanta with a 12-month development program where you'll thrive in a path towards Technical and Sales Engineering completion, while working for a company that's leading the way for innovation. The program offers extensive networking, mentoring and coaching opportunities, and its structured learning approach includes role rotations as well as classroom-based and hands on training during which you'll learn aspects of the following:

Ciena's Product Portfolio and Organizations (Sales, Marketing, Channels, SE, Services, Learning) Ciena's Customer Landscape (Traditional Carrier, MSOs, Enterprise, Submarine, Government, Data Center and Cloud content providers) Network and Engineering DesignSales methodologies, forecasting, commercial and contract management Field Services, Technical Support, Professional Services and Program Management

General Activities

Contributes to sales engineering effectiveness by identifying short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directives.Collecting, analyzing, and summarizing sales information and engineering and application trends.Determines improvements by analyzing cost-benefit ratios of equipment, supplies, or service applications in customer environment; engineering or proposing changes in equipment, processes, or use of materials or services.

Collaboration with stakeholders

You'll work with our sophisticated technology, learn how to prospect for new business, solve problems, provide excellent customer service and grow Ciena even further!

Consult with engineers, architects, and other professional and technical personnel.Provide technical information and training to internal and external entities.

Areas of impact

At the conclusion of the 12-month program, you can anticipate potential relocation to one of Ciena's nationwide markets with a demand for your talent. It's just the opportunity you need to launch an exciting career with us. With your passion for networking, sales and technology coupled with our training and development, you'll be well on your way to becoming a top sales performer within Ciena.
Experience
4-year Technical Degree with a Business Minor or a Business Degree with a Technical MinorWillingness to relocate following 12-month rotation Very strong communication skills - verbal, written and presentation Demonstrated leadership capabilities Ability and aptitude to handle competing priorities Strong organizational skills Ability to develop and maintain strong business relationships Time and workload management Analytical and problem-solving skills Previous technical/sales/co-op work experience a plus

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Being You @ Ciena
As part of our commitment to diversity and inclusion, we want to foster an environment that values and respects all individual's strengths, perspectives, ideas, and ability to meet the needs of our customers globally. Ciena values the diversity of its workforce and respects its employees as individuals, regardless of race, ethnicity, religion, gender, age, national origin, disability, sexual orientation, veteran or marital status or any other category protected by applicable law. We do not tolerate any form of discrimination. Ciena is also committed to compliance with all fair employment practices regarding citizenship and immigration status. If contacted in relation to a job opportunity, you should advise Ciena in a timely fashion of the specific accommodation measures required for you to be assessed in a fair and equitable manner.

We do not charge any fee for employment and the same applies to the Recruitment Partners we work with. Additionally, we do not ask for any refundable security deposit to be paid in bank accounts for employment purposes. We request candidates to be cautious of misleading communications and not pay any fee/ deposit to individuals/ agencies/ employment portals on the pretext of attending Ciena's interview process or seeking employment with us.