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Sales engineer, account manager skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Jonathan Byers,

Kaustav Misra Ph.D.

Below we've compiled a list of the most critical sales engineer, account manager skills. We ranked the top skills for sales engineer, account managers based on the percentage of resumes they appeared on. For example, 12.6% of sales engineer, account manager resumes contained technical support as a skill. Continue reading to find out what skills a sales engineer, account manager needs to be successful in the workplace.

15 sales engineer, account manager skills for your resume and career

1. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how sales engineer, account managers use technical support:

Documented, tracked, validated, and closed customer service, technical support, and engineering enhancement requests from strategic customer.
Served as Account Manager and Technical Support Project Engineer for $10 million Applied Materials' account.

2. Product Development

Product development is the complete procedure of creating a product from concept until release of the final product. Product development has many stages after which a product is released into the market. Identifying the need, creating the opportunity, conceptualizing a product, and providing a solution, all are different stages of product development.

Here's how sales engineer, account managers use product development:

Worked hand in hand with Mechanical and Electrical engineers on new product development projects to satisfy customer specific requirements.
Program grew to an internal program for application certification managed by Product Development.

3. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how sales engineer, account managers use crm:

Maintain detailed sales and account information in corporate customer relationship management (CRM) system in support of cross-departmental business intelligence.
Implemented an effective territory specific lead generation and follow-up program and maintained detailed territory records in the company CRM system.

4. Account Management

The process of strengthening the relationship between a company and client is called account management. Effective account management has two key objectives, one is to retain loyal customers and the second one is to help the company grow by creating connections with new customers.

Here's how sales engineer, account managers use account management:

Developed 30 new customer accounts and grew account management responsibility to 100 accounts throughout the Bay Area.
Key account management throughout US.

5. HVAC

Here's how sales engineer, account managers use hvac:

Led New Product Introductions HVAC DC Actuators across multiple vehicle platforms within Ford Motor Company.
Provide engineering/service support of highly technical products (HVAC equipment and controls).

6. Territory Sales

Here's how sales engineer, account managers use territory sales:

Increased territory sales annually by a minimum of 15%, exceeding sales quotas and achieving profit objectives.
Completed 12 month training in 3 months, and increased territory sales 22% in 6 months.

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7. Customer Relationships

Customer relationships are the interactions and efforts made by a company to improve its customer service. Customer relationships cover not just all of the essential roles performed by customer support, but also the initiatives made before and after the interaction with a customer.

Here's how sales engineer, account managers use customer relationships:

Increased sales by strengthening existing customer relationships, expanding market share, and constantly seeking new markets.
Cultivated customer relationships and expanded customer portfolios

8. Technical Sales

Here's how sales engineer, account managers use technical sales:

Prepared and delivered technical sales presentations for existing and prospective customers.
Created technical sales documents, product roadmaps and trained sales team and customer support.

9. Post Sales

Here's how sales engineer, account managers use post sales:

Provided pre and post sales support to ensure Customer Satisfaction and Revenue Growth of these accounts for over 6 years.
Post sales responsibilities included in-plant engineering, interface with mechanical contractors, regular sales calls and customer service coordination.

10. OEM

OEM stands for Original Equipment Manufacturer and is a term for a company that produces and markets the parts of equipment for another company after having received the go-ahead to do so. The company can also produce devices from the combination of parts from different companies while in partnership with these companies. This is common in the computer hardware industry and is popular in the automobile and computer industries.

Here's how sales engineer, account managers use oem:

Collaborated with OEM Engineers and internal Applications Engineers to identify products that met the desired performance and cost requirements.
Provided services for Tier 1 and OEM customers, interacting with engineering, quality, manufacturing and plant personnel.

11. Technical Issues

Here's how sales engineer, account managers use technical issues:

Served as key customer point of contact for technical issues or development consultation.
Developed solutions for all technical issues, and coordinated teams of Product Specialists.

12. Pre Sales

Here's how sales engineer, account managers use pre sales:

Participated in various pre sales activities like preparation of RFP response, client demonstration, co-ordination with developers etc.
Shortened the sales cycle via channel partners and customers while overcoming technical hurdles during the Pre Sales process.

13. Technical Solutions

Here's how sales engineer, account managers use technical solutions:

Provided assistance to physician clinics in establishing technical solutions to incorporate existing technology into a more efficient clinical work flow.
Delivered technical solutions for various Automation and Control products to empower customers with competitive advantage.

14. Trade Shows

Here's how sales engineer, account managers use trade shows:

Participate in Medical Device Trade Shows and industry professional activities to develop contacts and generate sales opportunities.
Coordinate all Trade Shows, Presentations, Customer Appreciation Events for MJP in North and South America throughout the year.

15. Customer Accounts

Here's how sales engineer, account managers use customer accounts:

Managed customer accounts for Korean and Japanese Electronic manufacturers.
Managed 5 major customer accounts with total revenue of over $19M USD.

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What skills help Sales Engineer, Account Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on sales engineer, account manager resumes?

Jonathan Byers

Assistant Director, Virginia Polytechnic Institute and State University

- Professional skills related to career development competencies such as strong oral & written communication, teamwork & collaboration, leadership, problem-solving ability & creativity, and professional integrity, but we recommend that applicants do not just list these skills. They should provide evidence of how they have used them in their work experience, volunteer experience, academic experience, etc.
-The ability to use technology effectively to solve problems or improve collaboration; this could relate to social media management, computer hardware or software skills, proficiency with general programs like Microsoft Office Suite (also being able to demonstrate the use of these skills in various experiences).
-With diversity, equity, and inclusion becoming more important in 2020, the ability to appreciate different points of view, accept and appreciate different cultural backgrounds & types of identities, and increased awareness of one's own cultural biases and assumptions can also be important to market on a resume.

What sales engineer, account manager skills would you recommend for someone trying to advance their career?

Kaustav Misra Ph.D.

Associate Dean, Central Connecticut State University

This pandemic taught us many things and one important thing that we have an efficiency gap.

The way of doing business will be much more technology orientated. Hence graduates should be ready to unskill and upskill their credentials. This time it is necessary to forget the old way of doing business and learn new skills to get a job or stay in a current job. Soft skills have become much more important than before, but a different soft skill set would be essential to interact with future market participants. Thus, a gap year should be utilized to unskill-upskill and enhance relevant credentials by getting into short-long term programs, training, and workshops would be highly recommended.

What type of skills will young sales engineer, account managers need?

Michael Mikitka

Executive Vice President, MHI – Material Handling Industry

Courses and internships are essential. While the required depth of knowledge may vary from one position to another, employers are generally looking for candidates with strong "people-related" skills, those who are willing to continue to learn, and those with the ability to be flexible and adapt.

By "people-related" skills, I mean the abilities associated with effective communication (listen and express ideas and direction) and the skills related to working independently and a team.

As for the interest to continually learn... from a technology, data, and equipment perspective, today's supply chain looks very different than it did 10-years ago. The willingness and ability to continually learn are essential for anyone in a leadership role.

As for flexibility and adapting...supply chain/logistics is as much about responding to disruption and demand as it is planning for it. There is a predictable demand (i.e., seasonal...everyone knows when back-to-school shopping begins). Then there is the unpredictable demand (i.e., power-outages, wildfires, pandemic) that impact market and the ability to operate. Candidates that express flexibility and problem-solving skills will be much sought-after.

What technical skills for a sales engineer, account manager stand out to employers?

Todd Lee Goen

Instructor & Internship Director, Christopher Newport University

Technical skills are often industry and/or position specific. Applicants should highlight any technical skills related to the position advertisement and those that add value to the position/organization. Most importantly, requirements for technical skills change with time and technological advances. This means employers value workers capable of adapting to change and continually improving and acquiring new technical skills. Thus, it's usually more important to demonstrate you are capable of learning and developing technical skills than it is to have a specific skill set upon hire (although this is not true for some positions/industries).
That said, technical skills related to online presentations, virtual meetings, virtual networking, remote working and the like are hot commodities right now. While most organizations were in the process of adopting many of these technologies and ways of doing business pre-pandemic, the pandemic accelerated the process. Organizations are making it work, but they often don't know best practices or the most efficient means of working in the largely virtual, pandemic environment. Post-pandemic, many of the remote/virtual changes the pandemic brought will stay in some form. Technical skills that support this type of workplace will make applicants stand out to many employers because they need/want to do virtual/remote business better.

What soft skills should all sales engineer, account managers possess?

Eric Bostwick Ph.D.

Professor of Accounting, The University of West Florida

Similar to the answer above, oral and written communication skills have been important for a number of years, but in our current environment, these skills have become much more important. Our ability to pick up on the context surrounding email messages is reduced since we have fewer in-person interactions, and even our virtual meetings eliminate much of the body language that we use--both consciously and unconsciously--to interpret what other people mean by what they say. Thus, candidates will stand out when they can clearly articulate their thoughts in both written form, via email or chat, and in oral form, via the ubiquitous "Brady Bunch" layout on their coworkers' computer screens.

What hard/technical skills are most important for sales engineer, account managers?

Andrea Dixon Ph.D.

Executive Director, Center for Professional Selling, Frank and Floy Smith Holloway Endowed Professorship in Marketing, President, University Sales Center Alliance 2019-2021, Baylor University

One of the growing technical skill requirements for sales managers is in the area of data analytics. Our performance and customer systems provide a myriad of data, and the role of the sales manager is to be a sense-maker of that mound of data. What are the implications for changes in strategy or behavior evident in last quarter's activity? How can the sales manager help a specific seller "see" where the data suggest new approaches?

Do you want to know more?

List of sales engineer, account manager skills to add to your resume

The most important skills for a sales engineer, account manager resume and required skills for a sales engineer, account manager to have include:

Technical Support
Product Development
CRM
Account Management
HVAC
Territory Sales
Customer Relationships
Technical Sales
Post Sales
OEM
Technical Issues
Pre Sales
Technical Solutions
Trade Shows
Customer Accounts
Software Solutions

Sales Strategies
Sales Targets
Business Development
C-Level
Technical Presentations
Sales Presentations
Healthcare
Sales Forecasts
Sales Support
IP
Sales Growth
Product Line
VoIP
Customer Support
RFQ
Sales Process

Chrysler
PPAP
Honda
Engineering Changes
Product Training
RFP
Design Changes
Product Demonstrations
Direct Sales
Nissan
Delphi
Engineering Firms
Sales Cycle
Revenue Growth

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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Sales Engineer, Account Manager
Sales Engineer, Account Manager Skills

Updated January 8, 2025

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