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Sales expert skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Peter Weiss Ph.D., P.E.,

Joseph Hancock

Below we've compiled a list of the most critical sales expert skills. We ranked the top skills for sales experts based on the percentage of resumes they appeared on. For example, 26.2% of sales expert resumes contained customer service as a skill. Continue reading to find out what skills a sales expert needs to be successful in the workplace.

15 sales expert skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how sales experts use customer service:

Provide excellent customer service and understanding of cellular markets regarding devices, cellular services, and promotional materials.
Provided exceptional customer service * Promoted to Denim Expert within 2 months * Received numerous positive feedback from management

2. Sales Process

Here's how sales experts use sales process:

Have become the go to representative based on extensive knowledge of the sales process, technology flow and future product information.
Utilized GUEST sales process to identify and satisfy customers' wireless needs.

3. Strong Customer Service

Here's how sales experts use strong customer service:

Maintained strong customer service and relationship marketing skills.
Build and maintain successful relationships with service providers, dealers, and consumers by utilizing strong customer service and communication skills.

4. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how sales experts use product knowledge:

Transformed difficult customers into satisfied consumers using product knowledge and service delivery and ability to find win-win resolutions.
Developed highly professional client relationships and earned reputation for reliable product knowledge.

5. Product Expertise

Product Expertise refers to the in-depth knowledge regarding a particular product. This is especially necessary and helpful in positions where an employee must answer questions or is selling a particular product. The type of product will determine how much knowledge qualifies as "expertise," as some products are extremely complex (most technology) while others offer simplistic services.

Here's how sales experts use product expertise:

Build long-term repeat relationships with customers through integrity, sales and product expertise.
Build long-term relationships with Costco Members through personal integrity, product expertise and sales

6. Wireless Products

Wireless products describe those electronic devices that can communicate without cords using radio frequency signals. Examples of wireless products include TV remote controls, radio or television broadcasting, cordless phones, GPS systems, tablets, WiFi, Bluetooth mice or keyboards, wireless routers, radar communication, and most devices that don't use wires to transmit information.

Here's how sales experts use wireless products:

Develop, maintain, and communicate strong up-to-date knowledge of wireless products, accessories, pricing plans, and service features.
Worked as a 3rd party vendor of Verizon, AT&T, and T-Mobile Wireless products with other sales associates.

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7. Costco

Costco is a large department store that sells products in bulk. To access the store, customers must possess a membership with an annual fee before allowed to enter and purchase bulk products. In addition to bulk products like coffee, paper towels, and condiments, the store also offers a wide selection of quality meats, electronics, and jewelry.

Here's how sales experts use costco:

Greeted Costco members as they walked through the warehouse and discussed their wireless needs.
Talk to prospective customers in Costco Warehouse locations about their entertainment needs at home.

8. Telecommunication

Here's how sales experts use telecommunication:

Assessed member's telecommunication situation and provided possible rate plans.
Worked in the inbound sales department selling Verizon's telecommunication services including internet, VoIP, MPLS & Collaboration/Cloud Services.

9. Broadband

Here's how sales experts use broadband:

Provide cellular services for Verizon, T-Mobile, AT&T, mobile broadband internet, and Direct TV.
Submit orders for television and broadband service installation.

10. Customer Satisfaction

Here's how sales experts use customer satisfaction:

Established and maintained a high level of courtesy and professionalism with attention to customer satisfaction in all transactions.
Qualified and provided customers with pleasant and professional interactions to ensure customer satisfaction and rapport.

11. Store Sales

Here's how sales experts use store sales:

Help achieve store sales goals while helping to provide customers with the products they need for happy and healthy pets.
Contributed to increase in membership sales by 85% while bringing store sales figures to top 5 in the company.

12. DIRECTV

Here's how sales experts use directv:

Integrated various sales techniques to be able to sell television service (DirecTV) and mobile services in the same transactions.
Introduced customers daily on our different products and services including cellular devices, wireless devices, and DIRECTV network.

13. Product Sales

Product sales refers to sales metrics surrounding a specific product or offering from an organization.

Here's how sales experts use product sales:

Researched new product possibilities, collaborated with sales associate team and created campaigns generating a $15,600 increase in product sales.
Created multiple award programs that rewarded behaviors and outcomes consistent with the retention of customers and increased product sales.

14. Retail Sales

Retail sales are the method to track consumer demand for finished goods by assessing the purchases of durable and non-durable products over a definite period. Data on retail sales is accumulated monthly by the U.S. Bureau of the Census.

Here's how sales experts use retail sales:

Assisted customers with mobile device questions, activated cell phones, retail sales, cashier
Top producing retail sales/ sleep expert at Midwest and SW Florida districts.

15. Work Ethic

Here's how sales experts use work ethic:

Directed men's clothing team by surpassing hourly sales goals as high as $5,000 and cultivating team-based work ethic.
Displayed a strong work ethic as well as a team leader who motivates and helps others.

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What skills help Sales Experts find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What sales expert skills would you recommend for someone trying to advance their career?

Peter Weiss Ph.D., P.E.

Professor, Website

There is a lot of advice I would share with a new graduate. This includes the following:

Never pass up an opportunity to learn something new. Every situation you find yourself in will provide learning opportunities.
Although it's important to learn when to say no, be very careful when turning down an opportunity. You never know what doors will open when you say yes to something.
Find and develop a unique skill set or ability to set yourself apart in the office.
Always behave in a professional manner and maintain good relationships with other engineers you work with or have encountered (even when switching jobs for any reason)

What technical skills for a sales expert stand out to employers?

Joseph Hancock

Research Professor, Program Director, Former Retail Operations Manager, Drexel University, Antoinette Westphal College of Media Arts & Design

Technologically savvy is necessary, so what will set you apart are your soft skills, patience, the ability to think beyond yourself. Again, don't be ethnocentric, be multi-centric. I believe technology only exposes us to a virtual world of acceptance, and really if you are going to be sales, you need to be cultured beyond the computer and social media. Understand others and their needs, be a person who tells the potential employer how you are going to go the extra mile to care for customers and make sure their needs are met through your excellent customers service skills (and give solid examples). Most importantly, know what you are selling and realize that the person you are talking to, might know more than you! There have been so many times I walk into a retail store only to have the store associate or manager talk to me as if I know nothing about the product they are selling. Ask your customers questions do not just talk at them, talk with them.

What soft skills should all sales experts possess?

Sonya DiPalma Ph.D.

Associate Professor, Chair, Academic Policies Committee, Director of MCOM Internship Program, University of North Carolina at Asheville

Be personable and a person someone wants to talk with and work with on a continuing basis. Listening and note-taking skills will be critical. Great employees listen well and ask good follow up questions. Be versatile and adaptable. If you find some downtime between projects, ask how you may help with another project.

Do you want to know more?

List of sales expert skills to add to your resume

The most important skills for a sales expert resume and required skills for a sales expert to have include:

Customer Service
Sales Process
Strong Customer Service
Product Knowledge
Product Expertise
Wireless Products
Costco
Telecommunication
Broadband
Customer Satisfaction
Store Sales
DIRECTV
Product Sales
Retail Sales
Work Ethic
Cash Handling
Mobile Phones

Samsung
Sales Floor
Lead Generation
Troubleshoot
POS
Inbound Calls
Cell Phones
Sales Techniques
Sales Strategies
Customer Relations
Sales Associates
Sales Quota
Customer Complaints
Loss Prevention
Credit Applications
Windows
Gross Profit

Customer Issues
Jewelry
Customer Inquiries
Repeat Business
Cash Drawers
Customer Support
Sales Contracts
Upselling
Store Operations
Sales Transactions
Wireless Devices
Retail Environment
Bank Deposits
Security Practices
Sales Volume

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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