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Become A Sales Floor Associate

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Working As A Sales Floor Associate

  • Performing for or Working Directly with the Public
  • Selling or Influencing Others
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Communicating with Persons Outside Organization
  • Deal with People

  • Unpleasant/Angry People

  • $83,158

    Average Salary

What Does A Sales Floor Associate Do At Ross Dress for Less Inc.-Nacogdoches Ro

Maintains good quality customer service at all times Ensures proper merchandise presentation is maintained in accordance with company standards Execution of cashier responsibilities within in company policies and procedures Responsible for controlling shortage through personal awareness and compliance with company standards and theft deterrents Additional tasks and responsibilities as assigned by store management COMPETENCIES: Customer Service Adaptability Communication Teamwork

How To Become A Sales Floor Associate

Typically, there are no formal education requirements for retail sales workers. Most receive on-the-job training, which usually lasts a few days to a few months.

Education

Although retail or parts sales positions usually have no formal education requirements, some employers prefer applicants who have a high school diploma or equivalent, especially employers who sell technical products or “big-ticket” items, such as electronics or cars.

Training

Most retail sales workers receive on-the-job training, which usually lasts a few days to a few months. In small stores, an experienced employee often trains newly hired workers. In large stores, training programs are more formal and usually conducted over several days.

During training sessions, topics often include customer service, security, the store’s policies and procedures, and how to operate the cash register.

Depending on the type of product they are selling, employees may be given additional specialized training. For example, salespersons working in cosmetics get instruction on the types of products the store offers and for whom the cosmetics would be most beneficial. Likewise, those who sell computers may be instructed on the technical differences between computer products.

Because providing exceptional service to customers is a priority for many employers, employees often get periodic training to update and refine their skills.

Advancement

Retail sales workers typically have opportunities to advance to supervisory or managerial positions. Some employers want candidates for managerial positions to have a college degree.

As sales workers gain experience and seniority, they often move into positions that have greater responsibility and may be given their choice of departments in which to work. This opportunity often means moving to positions with higher potential earnings and commissions. The highest earnings potential usually involves selling “big-ticket” items—such as cars, jewelry, furniture, and electronics. These positions often require workers with extensive knowledge of the product and an excellent talent for persuasion.

Important Qualities

Customer-service skills. Retail sales workers must be responsive to the wants and needs of customers. They should explain the product options available to customers and make appropriate recommendations.

Interpersonal skills. A friendly and outgoing personality is important for these workers because the job requires almost constant interaction with people. 

Math skills. Retail sales workers must have the ability to calculate price totals, discounts, and change owed to customers.

Persistence. A large number of attempted sales may not be successful, so sales workers should not be discouraged easily. They must start each new sales attempt with a positive attitude.

Selling skills. Retail sales workers must be persuasive when interacting with customers. They must clearly and effectively explain the benefits of the merchandise.

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Top Skills for A Sales Floor Associate

NewMerchandiseCustomerServiceSkillsStockShelvesSalesFloorPhoneCallsElectronicsDepartmentProductKnowledgeCustomerQuestionsCustomerSatisfactionJewelryFrontEndPOSStockRoomLossCommunicationSkillsCurrentSalesStoreMerchandiseGreetingCustomersCustomerMerchandiseSelectionSalesGoals

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Top Sales Floor Associate Skills

  1. New Merchandise
  2. Customer Service Skills
  3. Stock Shelves
You can check out examples of real life uses of top skills on resumes here:
  • Set up new merchandise according to presentation standards and to meet daily deadlines.
  • Helped customers locate merchandise Actively engaged in developing more effective customer service skills.
  • Stock shelves and rotate produce.
  • Maintained Sales floor safety following safety sweep guidelines.
  • Take phone calls from costumer and satisfy their needs by answering their product questions or services.

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