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Sales floor associate skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Meagan Glasco M.S., M.R.,

Joseph Hancock

Below we've compiled a list of the most critical sales floor associate skills. We ranked the top skills for sales floor associates based on the percentage of resumes they appeared on. For example, 37.2% of sales floor associate resumes contained math as a skill. Continue reading to find out what skills a sales floor associate needs to be successful in the workplace.

15 sales floor associate skills for your resume and career

1. Math

Here's how sales floor associates use math:

Exhibited rudimentary math skills and advanced communication skills when efficiently cashiering in a fast paced environment.
Advanced math Organization and filing Customer service Problem solving

2. Home Health

Here's how sales floor associates use home health:

Certified Nursing Assistant & Home Health Aide (Kansas & Missouri).
Home Health Aide Intern 02/2012 International Nursing and Rehab, Chicago, IL Led group activities encouraging increased mobility of residents.

3. Sales Transactions

Sales transaction is defined as the completed agreement between two or more parties involved in selling and payment of goods or services in exchange for money. The steps or procedure done is called sales transaction, which may include negotiation or bargaining, settlement of agreement including the agreement on the price, discount, and payment method whether this will be on cash basis or installment. The buyer may inquire about the product or services during the sales transaction and making the necessary adjustment with the seller until they come up with a specific agreement.

Here's how sales floor associates use sales transactions:

Offered customers assistance in locating store merchandise and accurately processed sales transactions.
Completed final sales transactions using cash register; provided excellent customer service.

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how sales floor associates use customer service:

Demonstrated extraordinary customer service Specialist in receiving vendors and their products Given responsibility for special projects Manage section of the sales floor
Organized product placement, maintained timely unloading and stocking of inventory, and provided quality customer service in multiple departments.

5. Stock Shelves

To "stock shelves" is referred as the process of putting the supplies on the shelves in the store. It is important to stock the shelves timely as empty shelves can cost a business too much.

Here's how sales floor associates use stock shelves:

Assist customers with questions/sales, stock shelves, keep track of inventory, clean and assist in other departments as needed
Cashier, customer service desk, soft lines, HBA, stock shelves, handle returns, handle customer complaints

6. Back Room

Here's how sales floor associates use back room:

Back room organization/stocking, customer service.
Assist customers by helping them locate an item (finding it on sales floor or pulling it from back room.)

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7. Front End

Here's how sales floor associates use front end:

Followed proper techniques for handling claims merchandise, provided assistance to the front end associates with price checks and merchandise availability.
Assisted the front end cashiers when needed and zoned the shelves to make sure all products were pulled and facing forward.

8. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how sales floor associates use pos:

Deliver accurate product placement, pricing and labels Cashiering using POS cash register Scan and bag all items and collect payment
Obtained training in the operation of the POS system, 10 key, credit card transactions, accounts, etc.

9. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how sales floor associates use product knowledge:

Provided excellent customer service while educating customers on product knowledge Utilized creative problem solving skills when adapting corporate directed floor-sets
Implemented product knowledge and delivered exceptional customer service to drive sales and build relationship with customers.

10. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how sales floor associates use loss prevention:

Practiced inventory control and loss prevention every day.
Trained employees in all aspects of customer service and loss prevention, improving customer service and decreasing shrinkage(theft).

11. Customer Inquiries

Here's how sales floor associates use customer inquiries:

Responded courteously to customer inquiries, developed positive customer relationships by providing friendly greetings and excellent service.
Organized Toy/Furniture departments, advising on customer inquiries and regular departmental project updates.

12. Pallet Jack

Here's how sales floor associates use pallet jack:

Used pallet jacks to operate pallets onto sales floor to stock aisles, end caps, and cash registers.
Experience taking inventory, stocking shelves, rotating and zoning goods, unloading and loading trucks with pallet jacks

13. Customer Issues

Here's how sales floor associates use customer issues:

Created a positive customer experience that includes a proactive interaction and immediate resolution of customer issues as needed.
Resolved customer issues and balanced servicing multiple customers in a demanding environment.

14. Stock Room

A stock room is a room where a company's goods are stored. It is a room where products or materials are kept until they are needed: Less stock is kept on the shop floor and more in the stockroom.

Here's how sales floor associates use stock room:

Assisted customers with what they wanted from the stock room or if they items were located somewhere else in the store.
Assist customers in the purchasing of items, receive and document shipments, stock sales floor and stock room as needed.

15. Quality Customer Service

Here's how sales floor associates use quality customer service:

Provided quality customer service Replenished inventory on sales floor Assisted in price changes and product changes Maintained safety and clean work environment
Processed customer payment transactions and exceeded management's expectations in providing high quality customer service to all store patrons.

5 Sales Floor Associate resume examples

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What skills help Sales Floor Associates find jobs?

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What sales floor associate skills would you recommend for someone trying to advance their career?

Meagan Glasco M.S., M.R.

Executive Director of Professional Development, Website

New graduates can optimize their salary potential by employing three key strategies. First, doing research into their value in the job market and the specific role they're pursuing enables informed negotiation. Second, possessing the ability to articulate their value through highlighting relevant skills and experiences enhances their bargaining position. Finally, integrating their research and communication skills into self-advocacy during the job search and when negotiating job offers will help new graduates optimize their salary potential.

What technical skills for a sales floor associate stand out to employers?

Joseph Hancock

Research Professor, Program Director, Former Retail Operations Manager, Drexel University, Antoinette Westphal College of Media Arts & Design

Technologically savvy is necessary, so what will set you apart are your soft skills, patience, the ability to think beyond yourself. Again, don't be ethnocentric, be multi-centric. I believe technology only exposes us to a virtual world of acceptance, and really if you are going to be sales, you need to be cultured beyond the computer and social media. Understand others and their needs, be a person who tells the potential employer how you are going to go the extra mile to care for customers and make sure their needs are met through your excellent customers service skills (and give solid examples). Most importantly, know what you are selling and realize that the person you are talking to, might know more than you! There have been so many times I walk into a retail store only to have the store associate or manager talk to me as if I know nothing about the product they are selling. Ask your customers questions do not just talk at them, talk with them.

What soft skills should all sales floor associates possess?

Sonya DiPalma Ph.D.

Associate Professor, Chair, Academic Policies Committee, Director of MCOM Internship Program, University of North Carolina at Asheville

Be personable and a person someone wants to talk with and work with on a continuing basis. Listening and note-taking skills will be critical. Great employees listen well and ask good follow up questions. Be versatile and adaptable. If you find some downtime between projects, ask how you may help with another project.

Do you want to know more?

List of sales floor associate skills to add to your resume

The most important skills for a sales floor associate resume and required skills for a sales floor associate to have include:

Math
Home Health
Sales Transactions
Customer Service
Stock Shelves
Back Room
Front End
POS
Product Knowledge
Loss Prevention
Customer Inquiries
Pallet Jack
Customer Issues
Stock Room

Quality Customer Service
Customer Complaints
Guest Service
Sales Associates
Jewelry
Credit Card Transactions
Floor Sales
Inventory Control
Customer Calls
Customer Assistance
Floor Stock
Cash Drawers
Stock Merchandise
Customer Transactions

Store Merchandise
Store Displays
Security Practices
Retail Environment
Display Cases
Store Shelves
Product Displays
Cash Registers
Credit Payment
Store Appearance
Sales Prices
Display Merchandise
Charge Card

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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